support-en

[quartz plover]

yes

they put more things

and reestock the product

[tiny river]

ok

o I see the app in fortnite

how do I get it smaller

[quartz plover]

just wait a few seconds and press in the X

and if that show up

its a good thing bc that game work with buff

[tiny river]

Im here

where does the x shows up?

[edgy jolt]

end of the game / match

[quartz plover]

see next to a discord icon

there is a X,press it

this will show in the start of the game,and when u unlog

[lost grail]

press x and play the game normally at the end of the match you will get rewards

[tiny river]

What does a promo code do?

[fervent merlin]

Can you tell me why there isnt the 33% off 20$ steam gift card in the shop?

[manic seal]

out of stock

[fervent merlin]

Makes sense

[fervent merlin]

Will it come back or no?

[west quiver]

GG @fervent merlin, you just advanced to level 1!

[manic seal]

no info about it

could be or could not

[fervent merlin]

Ok

[gloomy oracle]

did the $20 riot vp offer end? cus its not in my store

[lost grail]

just out of stock

[swift anchor]

when will you fix the issue with redeeming free premiums

[marsh lantern]

No eta, you can send a ticket and explain this issue, we don’t handle administrative stuff here, sorry

[swift anchor]

but it is fixed or not yet

[west quiver]

GG @swift anchor, you just advanced to level 4!

[marsh lantern]

Some people have been activating it without any issue, but we don't have more info

[gleaming orchid]

if i re:buy the membership to see if this time it activate will i have it for 2 months or will they refund one?

[solid raptor]

Hey, I was just curious... Is the Buff tier (Bronze, Silver, Gold, etc...) actually affecting anything? What is its purpose?

[noble acorn]

TIERS INFO

Please check the screenshot below:

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

they should refund you one

[lapis reef]

It's always out of stock, when can I buy it?

[manic seal]

#when_is_next_restock #870329411986149536

[lapis reef]

So we have to look at it continuously 24/7 to get a card? despite having been playing the game for almost a few months and showing ads. I even bought the premium package

[lost grail]

Normally, the restock time are usually at <t:1700872200:T> and <t:1700915400:T> #when_is_next_restock #870329411986149536

[gleaming orchid]

is this normal? it's just stuck like that

well, buying again still didn't work, 3 days since i first bought

[lapis reef]

I had to reset it a few times. XD, both the app and the computer

[lapis reef]

What time zone is it bro?

[lost grail]

your timezone

its set to automatically, its different for everybody depending on the timezone

for me it says 2:30 am and 2:30 pm for you it will be differernt

[verbal creek]

Hello, my buff app is not giving me rewards for the challenges i do.

Im playing valorant and is not counting the kills im doing.

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[lunar pendant]

does pub g even work or still no

[lost grail]

its unstable rn https://discord.com/channels/442965268386283521/848671805286907904

[verbal creek]

It starts but doesnt work

[edgy jolt]

unstable forever

[lunar pendant]

would it even give me buff points

[edgy jolt]

when i was playin i think it gave once a day i am not sure

try it

[lunar pendant]

also is having the buff pass worth it

[edgy jolt]

if you play games from morning to night could be

you mean premium elite

or just buff pass

[lunar pendant]

yes im a new premium user but one last thing does warzone track on buff or is that like a problem

[edgy jolt]

firstly congrats

secondly

r6s and warzone both doesnt work at all

[tropic mulch]

will the $20 steam be back?

[cunning fox]

One Question: How can i get my account unfrozen? i haven't used buff in a while and i'd like to use it again but i can'T login

[marsh lantern]

#when_is_next_restock

[marsh lantern]

#1135607188430262293

[cunning fox]

thx

[haughty knoll]

What exactly unstable means?

[marsh lantern]

It says on that same channel

#game-status

[haughty knoll]

Thanks

[jovial moon]

google card can only be reedemed in the us ?

[gaunt wasp]

for this can i use it to donate to streamers that I like?

[edgy jolt]

no

you can sub and idk what more

[charred crane]

is r6 still dead on buff?

[edgy jolt]

ig

[magic inlet]

R6 is down on BUFF

[jovial moon]

any info about my qs ?

[magic inlet]

which one did you buy ?

[magic inlet]

Card can't be redeemed ?

[jovial moon]

when i try to reedem it says only can be reedemed on the united states

[magic inlet]

and where are you from

[noble thunder]

did they remove the black friday shop discounts? i konw they had a 20$ steam giftcard for 1200

[magic inlet]

Discount is still running

[noble thunder]

do i need premium to see them or smth?

[magic inlet]

If you have premium you can buy that Steam 20$ but since you can't see the marketplace it's an API market issue

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[jovial moon]

algeria

[magic inlet]

Card can only be redeemed in the US and not in other regions . If you want you can send a ticket #open-a-ticket and report your problem

[charred crane]

how long the black friday discounts last?

[magic inlet]

Until 28 Nov

[charred crane]

Thanks

[charred crane]

is it going to be up ever, or is it in the process of being removed? its just been down ever since I got the app a while ago

[magic inlet]

No info, sorry

[gloomy oracle]

rip ig ill never get them :')

[lost grail]

just got to be fast and ready, ive never gotten one either so we on the same page

[gloomy oracle]

bro it said 13 hours i did not stop looking at my screen and then i refreshed and it disappeared not even in the shop 😭

[west quiver]

GG @gloomy oracle, you just advanced to level 1!

[gloomy oracle]

it used to be so easy to get the cards

[cunning fox]

"used" it's the present now my friend, not the past anymore :)

[lost grail]

Normally, the restock time are usually at <t:1700872200:T> and <t:1700915400:T> #when_is_next_restock #870329411986149536

[gloomy oracle]

sadly ya

[mighty narwhal]

Is the google play gift card that says "global" should work in all the countrys right?

[magic inlet]

I don't think it was a global card because the Google play card was probably only in the US since it was reported that you can't redeem in the EU or Africa, so I think it only works for US only

[mighty narwhal]

It is tho

[rotund wyvern]

how long is the black friday?

[edgy jolt]

yeah it is probably for us only

[magic inlet]

Until Nov 28

[rotund wyvern]

thx

[edgy jolt]

there is no google global gift card

and someone bought and he said it was us only

[dense viper]

i play 4 games and again same error not found start game

[magic inlet]

R6 is down on BUFF

[dense viper]

ok for how long ?

[magic inlet]

No info, sorry

[dense viper]

ok tnx

[dreamy swan]

why can't I unlock my challenges as I play League with Buff??

[magic inlet]

Wdym unlock my challenges ?

[dreamy swan]

I'm playing League right to unlock the weekly challenges on Budd

Buff*

But it's not registering the perks that I do in game

Like killing spree and dmg to buildings or turrets

[magic inlet]

Did you earn some buff coins

[dreamy swan]

Anyone know why?

I think I did

[magic inlet]

Check Transactions if you get buff coins

[dreamy swan]

Could it be the Buff app is glitching?

where do you check that?

[magic inlet]

could you send a screenshot where you have the exact problem ?

[magic inlet]

Click profile -> Transactions

[echo fiber]

I tried sending a ticket for it not letting me into my account saying "multiple accounts detected", and received nothing back from them. No "hey we can't do it" or "check in 10 days" nothing. Hard to support an app that won't communicate

[magic inlet]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket

[echo fiber]

I went to that site

[magic inlet]

please check your status ticket

[flint sparrow]

How long does it take for a ticket to be responded to?

[west quiver]

GG @flint sparrow, you just advanced to level 3!

[dreamy swan]

here's the screenshots

[analog pawn]

untill when the black friday i mean it says 28 nov but when or does 28 nov count as a black friday day or not ?

[magic inlet]

An answer can take 3-5 business days

[analog pawn]

??

[mighty narwhal]

Why would they write globaly if it's us only

I can 100% ask for either refund or the damn card

Because I bought this card with it clearly saying it's global

[echo fiber]

@magic inlet

[smoky pendant]

_crushy_ has been warned.

[echo fiber]

💀 that was the link you gave me

[west quiver]

GG @echo fiber, you just advanced to level 1!

[magic inlet]

you can send a ticket #open-a-ticket and explain your issue

[magic inlet]

I recommend best via PC

[echo fiber]

That's what I did on the first attempt, as still no avail

Can't create another account as well on same device

[magic inlet]

Follow steps

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[hearty current]

its not sending me the verification code for my gift card

[magic inlet]

Are you even logged into that site ?

[magic inlet]

Check Spam folder

[hearty current]

its not in there

[whole dragon]

how can i unfrozen my account?

[crimson bolt]

what hapened to steam 20$

[analog pawn]

why no one is answering me ??

[pliant saddle]

Hi, I'm having an issue. I'm playing R6 with Buff running and Buff does give me the overlay saying I'm playing R6, but then when I finish a game (playing quick play) it says that the game wasn't found. Therefore, it's not tracking anything and I'm not sure what to do.

"Start Game not found" is the message it gives me

[magic inlet]

Black friday should end tomorrow

[magic inlet]

R6 is down on BUFF

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[magic inlet]

#1135607188430262293

[pliant saddle]

Oh, when will it work again? Any idea?

[magic inlet]

Try restarting overwolf and try again

[magic inlet]

No info, sorry

[pliant saddle]

Alright, well thanks for answering.

[fluid lark]

When will the Buff market steam wallet code be renewed?

[magic inlet]

#when_is_next_restock #870329411986149536

[tidal shell]

Where do I claim the Neverwinter giveaway code

[crimson bolt]

any codes for christmas?

[hearty current]

im still not getting the verifaction code

[marsh lantern]

Do you mean how to redeem it?

[marsh lantern]

No, we're still on Black Friday

[marsh lantern]

Wdym?

[tidal shell]

yeah

[marsh lantern]

Click on the item, go to the upper right corner and click on "How to redeem"

[hearty current]

i didnt get the verification code for a gift card when i tried to redeem it

[inner cedar]

when does the black friday deals on the items go away?

[marsh lantern]

Nov 28th

[marsh lantern]

Is the item still on stock?

[hearty current]

yes

[west quiver]

GG @hearty current, you just advanced to level 1!

[marsh lantern]

What's your email provider?

Have you checked spam?

[hearty current]

its icloud

yes i have

[inner cedar]

does anyone know what time the items restock

[magic inlet]

#when_is_next_restock #870329411986149536

[marsh lantern]

#open-a-ticket

[edgy jolt]

looks like it won't if you are dreaming about it

[strong wharf]

Hello, when I am asked in an email from the buff support to give them some more info, am I supposed to send them a reply to the email or take another ticket on the website?

[magic inlet]

No just answer the same ticket

[late obsidian]

how long does it take to activate the premium

i just bought it

and its been 10 min and didnt get yet

althought the money is deducted from my bank acc

[strong wharf]

could take up to 24h

[pliant saddle]

I'm not sure what that's supposed to mean, but 👍

[karmic vortex]

when is black friday sale ending?

[olive lily]

quick question the +20% XP that you get from owning the BP does that apply to time based games?

[nimble steeple]

less than 12 hours

[nimble steeple]

if you have not received it within 24 hours, send a ticket to #open-a-ticket

[late obsidian]

will i lose the premium if i unsubscribe ?

since i dont want to renew it for next month

[nimble steeple]

No

[arctic valley]

wwhy haave i played a game of fortnite and it says fraud error after winning with 26 kills

[clear fossil]

how long is black friday for on buff?

[astral granite]

why after i played a match it does not track the results . saying fraud error

[nimble steeple]

in a few hours

[nimble steeple]

what game?

[karmic vortex]

they took 10 years to send the OTP/code

[quartz plover]

The item still invisible

[runic fox]

this is soem nonsence

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[runic fox]

where can I send a ticket for a refund of premiom

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[marsh lantern]

#open-a-ticket

[quartz plover]

My premium will expire

If dont put the item,I cant pick,this will be ok?

Or I will lose my last chance?

[honest sage]

Why i can't redeem gift card like i did it in 2 secs and it wont show redeem when it did and it was out of stock already

[keen abyss]

I am very tired I can't buy anything

[honest sage]

This wont happen last year

[quartz plover]

I dont want to put more thing on your back,but I need to know if the 20$ riot card will return...

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[stray karma]

Did the Steam 20$ Gift Card stop restocking for the Black Friday Sale?

[keen abyss]

I have 5313 Buff point but I can't buy anything

[quartz plover]

The black friday aready end? Or its just a bug?

[nimble steeple]

It's already over

[quartz plover]

;-; ok

But the thing wasnt on november 28?

[nimble steeple]

Ops, I thought it was already 29

But it should be over in a few hours.

[quartz plover]

Bruh ;-:,tell princess ali Im srry to put so much charge on her

[marsh lantern]

It’s okay! Don’t worry about that!

[oblique karma]

i activated discount from my account but it is not active

i made a purchase and it not activate

should i make a ticket

[quartz plover]

Last question... The 20$ riot card rlly dont will go back on stock today?

[marsh lantern]

Wdym?

[marsh lantern]

We don’t know that, sorry

#when_is_next_restock

[oblique karma]

i activated discount from my inventory and i got something from the market but the price was not lower

it seems like it just vanished

[marsh lantern]

Maybe the offer was already out and it had its original price

[oblique karma]

personal discount

offer doesnt matter with that

[marsh lantern]

#open-a-ticket

[slender topaz]

My marketplace was blank for like 5 min and when it showed some items it was out of stock I have waited past 2 days to redeem 10$ steam gift card but my buff app keep doing this

[nimble steeple]

Have you reload the store many times?

[slender topaz]

Refill?

[nimble steeple]

Reload

[slender topaz]

Yes like 100s of times

Clearing it from the background and reloading again

[nimble steeple]

If you do that, Buff blocks your access to the store page for a few minutes

[slender topaz]

I did all that because the buff on my pc was doing the same thing

In my pc I tried going back and forth between different tabs like challenges and marketplace but my marketplace was slow to reload

[slender topaz]

Today is the last day to buy a game at discount on steam but I guess that’s not possible now

[nimble steeple]

I'm sorry, I can't do anything about that.

[hexed nebula]

ok hi i sent a ticket like like a month ago and ur app is fked or u guys are bc my sht is still frozen so come on now

[eager narwhal]

mybe you will get this

[slender topaz]

What’s this?

[west quiver]

GG @slender topaz, you just advanced to level 1!

[eager narwhal]

I redeemed a $10 Gift Card at the marketplace but I didn't get a redemption code. I just got "null" on the Gift Code.

[slender topaz]

Well all I saw for these past 2 days is out of stock😂😂

[wintry cairn]

Do you fix that? After sended a ticket, or still wait for answer?

[eager narwhal]

I just get an automated message

[olive lily]

quick question the +20% XP that you get from owning the BP does that apply to time based games?

[slender topaz]

Yo at least u got to go past the redeem I only saw out of stock because my marketplace went haywire on me

[eager narwhal]

You're lucky your points aren't reduced

[wintry cairn]

Do you have app on phone? Maybe code will be shown in app on phone, try anyway so as not to wait for a response from support, and suddenly it will be visible there, something similar happened to me that only on the phone the code was visible

[eager narwhal]

"Your request (91655) has been updated."

[slender topaz]

Lucky? During the 20$ steam gift card discount I tried to redeem the card and my points got deducted too but after 2 mins I got my points back instead of gift card

[eager narwhal]

I'll wait 3 days and see what happens next

If there is still no update or further confirmation. then this is a SCAM

[dreamy swan]

I upgraded to premium membership but so far it hasn't upgraded my account, anybody know why???

[west quiver]

GG @dreamy swan, you just advanced to level 1!

[wintry cairn]

Restart app

[dreamy swan]

ok i'll try

[sharp crescent]

hello

[west quiver]

GG @sharp crescent, you just advanced to level 1!

[sharp crescent]

i filled the form

to unfreeze my account

.

here but until now nothing happened

[bitter flax]

how do i get rid of the launch game screen for brawlhalla?

[nimble steeple]

Close the tab using ctrl + tab

[sharp crescent]

hi

[shy nebula]

Hello, a question, you can no longer claim Minecraft accounts.?

[nimble steeple]

Wait 7 days

[nimble steeple]

Accounts?

[sharp crescent]

its been a 12 days

should i wait for more 7 days

[shy nebula]

Minecraft discount coupon or something like that they said

[celest ore]

so my buff account wont work and it says this

[dreamy swan]

i still don't have mu upgrades for my buff acct

[nimble steeple]

Hmm... Well, I recommend waiting a little longer. You can also send a ticket #open-a-ticket

[dreamy swan]

i purchase the premium elite earlier so far it isn't there

[nimble steeple]

#open-a-ticket too

[bitter flax]

the overwolf wheel pops up but i cannot interact with it

[nimble steeple]

When did you buy it?

[shy nebula]

I think I remember there was a Minecraft gift card

[nimble steeple]

I think you mean a Minecraft game key

It's out of stock

[shy nebula]

ok

[shy nebula]

and they don't know when he's going to see or something like that

[nimble steeple]

#when_is_next_restock

[shy nebula]

ok

[eager narwhal]

that happened to me too and the account still couldn't be returned. Even though it was an open ticket, it was only given an automatic message, and the account still couldn't be returned. That happened 2 months ago

the open ticket didn't help. there was just an automated message and no further reply

[celest ore]

so we cant use it ever again?

[clear fossil]

I've purchased Premium Elite and it still says I am a "Regular Account" It's went through on my card. I've received a monthly loot box but im still seeing adds and not get 500% game earnings. Please help!

[cursive violet]

big mistake// i have 29 k points and market always out of stock

[eager narwhal]

I decided to create a new account. The reality is that all your hard earned points are gone

[cursive violet]

no worry its useless even after ..u play for nothing ..stock are empty al,ost 2 years

[manic seal]

go to this page and create an account with the mail you sent a ticket
https://support.buff.game/hc/en-us
after creating it, on the next link there is "xxxx", replace them with your ticket number.
https://support.buff.game/hc/en-us/requests/xxxx
On that page you can see if they are receiving the answer and the status of the ticket

[manic seal]

restart overwolf

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock #when_is_next_restock #870329411986149536

[clear fossil]

Thank you!

[eager narwhal]

i`ll try

how long does it take to be processed by Buff_Support

[clear fossil]

If I unsubscribe from Premium Elite does it remove it immediately or does it just cancel the renewal?

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

they should answer in 7 working days. If you dont get a response after 10 working days, send another message there

[gleaming orchid]

my sub is fixed, thanks, will just expect the refund for the second one (or just a second month would be better)

[manic seal]

send a ticket #open-a-ticket just in case

like dont expect an auto refund

(though that could be)

[cursive violet]

single gift card dai;y gopt gtrr users and premium ..amazing

[clear fossil]

Thank you!

[cursive violet]

how should i redderm my 29 k points market always out of stock ..i cant wake up 4 am to hunt a single gift card..

the sistem is so stupid but not stupid take my money when i unsubcribe already

[pallid bridge]

i am trying to log into my buff account and it keeps telling me that my account is frozen when i try to log in through discord and i don't know why... is there a way i can fix thiss??

[manic seal]

#1135607188430262293

[pallid bridge]

tyy

[limpid tendon]

wheres the claim section on buff?

[fierce roost]

Is there eny Fortnite gift cards or Xbox gift cards

[tired canyon]

did you see any in buff store?

[fierce roost]

No

[tired canyon]

then there ur answer

[sharp marlin]

yes!!! I finally got 1 ranked win. but weekly still can't get

So, Clash of Clans win matches is need 100% win?

[sharp marlin]

forget this. Just delay to show out.
I was suppose it should show out after twice restart.
But it wasn't.

[heavy wind]

there is this bug where i claimed the reward for the weekly mission but it wont go away

this has been happening to me pretty often

anyone know how to fix this?

[marsh lantern]

Restart overwolf on your task manager, restart the game, play another match of the same game, try clicking on claim again

[astral granite]

Rocket league

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by alifdz#0 (Staff)

[inland willow]

My account has been frozen for 18 days

and its been like 5 business days and no email response

[marsh lantern]

If the ticket is still open, you have to wait. They have a lot of tickets due to Black Friday promo and they're going as fast as they can, please, be patient. There's nothing we can do here about that

[inland willow]

Bro, it was 18 days ago, it shoulve been finished literally like 2 weeks ago

Black friday is no excuse

It wasnt going on for weeks before i sent in

[marsh lantern]

Okay, there's nothing we can do here. Complaining won't fix anything. They have a lot of tickets and they handle them as quick as they can.

If it's open, you must wait

[inland willow]

I dont even know if its open

Idk how to tell

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

[inland willow]

Idk if im even going to bother

Internet is prob gonna block me from using the app anyway

It seems to block buff

[brittle garnet]

I bought Premium in the Black week sale but i am still a regular member

[marsh lantern]

#open-a-ticket

[edgy jolt]

i need help

[stone violet]

Hi

I have a problem and I was wondering if anyone has the solution....

[nimble steeple]

Tell me

[stone violet]

I have collected enough buff points to get a steam gift card but the issue is that the card is only usable in usa and Europe.... And I am from asia....so what can I do?

[marsh lantern]

Don't need to ping

Omg stop

[marsh lantern]

You can't redeem global Steam cards in AP and that's Steam's policy. There's nothing Buff can do

[stone violet]

@marsh lantern can a vpn be helpful?

[west quiver]

GG @stone violet, you just advanced to level 1!

[marsh lantern]

VPN is against the rules and your account will get frozen

So no

[stone violet]

So I can't do anything?

[marsh lantern]

No, neither can Buff. Wait for Steam to change its policies, maybe. I can't see what's on your marketplace, but always check item's description

[stone violet]

@marsh lantern oh thank u.....anyways....

[nimble steeple]

Again, you don't need to ping please

Thanks Ali

[marsh lantern]

Thank you sweetie!

[edgy jolt]

steam claim they can ban users using vpn

i do not think it likely happen tho

you can try give your steam account to someone you trust

and tell him to active it for you

[rare mango]

Good afternoon, I sent a ticket on Friday and it hasn't been answered yet, do you know what the average response rate for tickets is?

[west quiver]

GG @rare mango, you just advanced to level 6!

[marsh lantern]

3-5 business days, but it might take more due to Black Friday promo

[remote basalt]

Ive made a fortnite game but buff didnt count it idk why

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[high basin]

hlw

any one

Can anyone help me about my problem? i am using my buff account over an year. I have enough buff coin to purchase 5$ roit game card. i always wait at 6:30am in my country becouse buff 24 houre complete in my place. But i cant collect it. becouse i come only for 1 min. I also try to redeem it in one minite. But it showing that its out of stock. Now this was a genuin problem then why i am using buff?

[marsh lantern]

What's the issue?

[high basin]

This is my problem!!

any one

[high basin]

hlw

or i quit useing baff

[marsh lantern]

#when_is_next_restock #870329411986149536

[livid violet]

hey

why my buff app isnt tracking the game tasks

i have prblm abt rocket league

it has weekly mission2 , in which , we have to score 5 saves in one match

but it isnt tracking beyond 4

it stuck at 4 saves

[high basin]

buff is sucks naw

[west quiver]

GG @high basin, you just advanced to level 1!

[high basin]

i stop useing buff

[livid violet]

reply to my ques mods !

[high basin]

& this suport not good r usefull

birstad app

[livid violet]

@marsh lantern

[high basin]

ninja plz use another app buff si sucks now

[livid violet]

u have any ?

cuz idk any other app 😦

[smoky pendant]

ninjaplays69 has been warned.

[livid violet]

warned

[high basin]

ninja you shuld use this

[livid violet]

is it legit ?

[west quiver]

GG @livid violet, you just advanced to level 1!

[high basin]

buff also lazit bt they sucks so . try this .i am aslo use it new

[livid violet]

which games it had to play ?

i mean for completing tasks?

[smoky pendant]

edwardlawrence220 has been warned.

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[cunning fox]

smart move breaking the rules while talking to a mod xD

[smoky pendant]

edwardlawrence220 was muted.

[cunning fox]

he pinged me, didn't he?

[marsh lantern]

Yes, it was deleted that message, sorry about that

[cunning fox]

dw

[tall mica]

is something wrong with buff app right now

because i am unable to claim weekly challenge reward

[cunning fox]

restarting buff should help, try restarting it via task manager (if necessary also overwolf)

[west quiver]

GG @cunning fox, you just advanced to level 1!

[kindred thicket]

hello

i missclicked on premium lite, i want it to get the premium elite instead of it , what can i do ?

[marsh lantern]

What?

Premium lite?

[thorn ruin]

Im Stuck at 2 Saves , LOL

[marsh lantern]

Oh, send a ticket explaining this situation #open-a-ticket

[thorn ruin]

I don't know, I think this is the biggest buff problem in the last 30 days. Lots of problems ranging from Premium Purchase problems, Bugs in the Application, Gift Card Codes becoming "null" when you have made a purchase, poor problem handling, and everyone getting pissed

[mighty narwhal]

My Google play gift card is global but won't work for me, should I open a ticket in buff or is it a bug I can fix?

[marsh lantern]

#open-a-ticket

[mighty narwhal]

Ok thank you

[edgy jolt]

it is not global

it doesnt have global one

[mighty narwhal]

It is tho

[marsh lantern]

It's probably a mistake

Don't think it's global

Maybe US only

They'll help you out on the ticket tho

[mighty narwhal]

I did sent a ticket now

How much time usually pass until they answer?

[marsh lantern]

It might take 7 business days

[mighty narwhal]

Oh lord

Well I'll be patient, thank you All again 🙂

[ivory ruin]

why can't I get as many kils as I get

in fortnite

[marsh lantern]

Wdym?

[ivory ruin]

batle royale

[marsh lantern]

Explain your issue with details, pls

[ivory ruin]

i playd battle royale for the 20kils and it dosent show how many kills i get and i got
9 or 11 kils and it dosent show

hello

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[winged sigil]

Hello, i dont get any buff point or xp when i play rainbow six siege, could you help me with this issue?

[cursive thunder]

can you help me when I click on the weekly challenge "claiming 20.00" I see a big buff point and then there is "claiming 20.00" again
then I click it again and it shows the buff point again and there is the "claiming 20.00" again and it goes on and on like that

[edgy jolt]

hey

did you try to restart computer

[cursive thunder]

yes

[edgy jolt]

router?

[marsh lantern]

R6 is down on buff

[marsh lantern]

Restart overwolf on your system tray, open buff, play another match of the same game, click on "claim" again, and check if that works

[edgy jolt]

does it tell you error

or just do nothing

when you click

[cursive thunder]

ok

[ivory ruin]

is fortnite down

[winged sigil]

ok

[marsh lantern]

No, please, follow steps on the bot above

[edgy jolt]

https://discord.com/channels/442965268386283521/848671805286907904

idk

what unstable means

[ivory ruin]

i hav don the

[marsh lantern]

It says on that same channel

[marsh lantern]

Follow those 4 steps and try playing again

[edgy jolt]

why cod warzone and r6s

marked red?

[marsh lantern]

They're online on overwolf, offline on buff

That's why they appear online there

[edgy jolt]

damn

[radiant zealot]

Where 20$ amazon are

[west quiver]

GG @radiant zealot, you just advanced to level 8!

[radiant zealot]

I don't see them anymore

[nimble steeple]

It's out of stock, it came in the Black Friday sale, but it's already over

[tropic mulch]

guys will there still be $20 steam cards bc its not in the shop

and i bought premium just to buy it that day but the premium glitches and i had to wait 24 hour to get premium

so will there still be $20 steam cards

[edgy jolt]

i think you need to wait for next year to test your luck

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[coral rune]

but will it ever come back? bc its black friday only

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[drifting lake]

cant active me 24 hours premuim

[edgy jolt]

my*

what happen when you try to active

[magic inlet]

Please describe more information

[maiden hemlock]

my account is still frozen i waited for a week should i just make a new account

[magic inlet]

Did you fill the form #1135607188430262293

[sacred shadow]

I have a problem

I bought Premium elite But I didn't find anything

[serene ginkgo]

payments take up to 24 hours to go through

because international banking

[sacred shadow]

This means I have to wait 24 hours and I will get it Premium elite

[west quiver]

GG @sacred shadow, you just advanced to level 1!

[serene ginkgo]

you should get it by then yes

[sacred shadow]

Thank you tomorrow I will see

[serene ginkgo]

@magic inlet u can delete messages now

[edgy jolt]

congrats

enjoy your premium elite

enjoy everday grind

[serene ginkgo]

also @magic inlet i didn't delete your message because it still pings him and he can read your message so he doesn't do it again lmao

[hoary gull]

hey guys i uh filled the form a week ago... i didnt recieve a email

[magic inlet]

If you have filled in this form #1135607188430262293 you should just open BUFF and make sure you log in successfully without a frozen account (you don't get a reply when you fill in this form #1135607188430262293 )

[edgy jolt]

black friday everybody sends ticket kek

[west quiver]

GG @edgy jolt, you just advanced to level 16!

[hoary gull]

i didnt get you, so you mean its unfrozen?

i didnt try today, but previously it had said frozen account exception not allowed or something along those lines

[magic inlet]

if you filled out this form #1135607188430262293 and waited 7 business days you should have unfrozen account

[hoary gull]

i see

alright

tnaks

thanks

[lucid lotus]

How do I get V-Bucks and how many points do I need?

[magic inlet]

You can see items redeemable in your region and global. Maybe they're not on stock atm for your region

[lucid lotus]

Ok, thank you 🙂

[worn socket]

Guys I wanna Purchase Riot Coupon From Buff But WHenever I See It Always Out Of Stock Plz Help ME

[frosty nest]

#870329411986149536

[queen glacier]

Hey, pls help me

I am not able to get

Purchase gift card option

In buff mobile

App

[marsh lantern]

Send ss of the card

[queen glacier]

Google says go to marketplace

I don't have market place option

[marsh lantern]

Supply is the marketplace

But you only have 32 points

You can't buy anything yet

[queen glacier]

Oh

But can I see those gift cards

Like buy option

[marsh lantern]

Scroll down

[queen glacier]

I want to buy Google Play gift card

[marsh lantern]

They're out of stock now

[marsh lantern]

You can only see items redeemable in your region and global

[queen glacier]

Oh

I guess indian Google gift card is not available on buff

[marsh lantern]

No info, I can't see that marketplace, sorry!

[queen glacier]

Thanks for helping

Is there a way to set region or is it automatic

It shows me dollars

Whereas dollar doesn't works in my country

[marsh lantern]

It's automatic, you can only see your region

[marsh lantern]

It shows dollars in every region. You'll be charged in your currency

[queen glacier]

Oh

[marsh lantern]

For example, if I buy 5$ pack, I'll get charged like 4.80€ more or less

Depending on the difference between dollar and your currency

[queen glacier]

Oh

Got it thanks

[astral granite]

Why i am getting froud error when tracking a game !! Rocket league... I tried to close and reopen buff and overwolf and same problem. When i finish a game it doesnt give me points or information but it gives me froud error!! Help please

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by lukskubik#0 (Staff)

[astral granite]

Okay but it happens also in more minutes mathes i think

I will check again but thanks for replying!

[magic inlet]

Game must last at least one minute or more

[dreamy swan]

why is buff not tracking my in-game accomplishments on my challenges for the week?

[manic seal]

which game

do you see the pop up at the start and end of the match?

in the pop up at the end do you see earned points?

[cinder eagle]

W

IT works fine ow2 but here it deosnt

[magic inlet]

R6 is down on BUFF

[cinder eagle]

thx

[manic seal]

restart overwolf and check again

restart overwolf and check again

[cinder eagle]

so just unistal the r6 track

[manic seal]

you can disable buff in r6 yes

[cinder eagle]

thx

[cinder eagle]

are they gonna fix it or its dawn for good

[manic seal]

no info when they will fix it

[cinder eagle]

fine

thx

[west quiver]

GG @charred crane, you just advanced to level 1!

[inland willow]

Mine been frozen for 18 days xD

[lost grail]

just fill it like couple of more times

[inland willow]

Mk

[nimble steeple]

send a ticket #open-a-ticket

[lost grail]

fill it one more time if your account not unfreezed like 2-5 days. send ticket

[inland willow]

I did 6 days ago

[inland willow]

Mk

[manic seal]

no

[smoky pendant]

metosko3475 has been warned.

[inland willow]

Lol

[drifting lake]

its wasnt activating it , and also done it twice and nothing

it wont delete the user or invetory?

[edgy jolt]

no nvm i thought you have a problem with tracking

you can send email from now

you have nothing to lose

respone time is long

[drifting lake]

i think someone just fixed it ❤️ thanks mods

[astral granite]

I still getting froud error in 5 minute rocket league matches !! And i completed the 5 minutes!!

[magic inlet]

if you go to inventory and look at the boost premium, what does that tell you

[magic inlet]

Follow steps

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[drifting lake]

now its working but the 20$ steam deal is gone 😦

[west quiver]

GG @drifting lake, you just advanced to level 3!

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[celest jackal]

I have a clip I did in valorant how do I upload it

[lofty pine]

Question: for the quest where I have to subscribe to Hbo Max, do I need to use the same email I have on my buff account ?

Or just using the link from the app is enough

[astral granite]

I still getting the froud error

And i did all the steps

[edgy jolt]

try this

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate#:~:text=Let's do a clean sweep and re-install it%3A,folder (you shouldn't)%2C delete it if you do.

[glossy jay]

under the highlights tab

[celest jackal]

cant

[astral granite]

after i uninstall it i didint find folder of it in %applocaldata% and in program files x86

[edgy jolt]

ok

now install

again

[astral granite]

ok i will try

i did everything i will try a game now

[wary fog]

Hello

My account is frozen,can i get some help ?

[magic inlet]

#1135607188430262293

[proven socket]

Hi

I wanted to ask how many valorant cards are restocked in a day

[dreamy swan]

can someone tell me why i'm not getting credited for my accomplishments on challenges for the week on League on Buff??

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[proven socket]

Last question is it possible to redeem cards cause I wake up early and try to redeem it always says the item is out of stock

[proven socket]

After its been restocked

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[proven socket]

Thank you

[astral granite]

still froud error !!

[west quiver]

GG @astral granite, you just advanced to level 3!

[timber ledge]

I redeemed a "protect wildlife habitat" on november 22nd but i still havent gotten an order confirmation from dots.eco?

Normally i get the confirmation after roughly 24 hours so i was just wondering if something went wrong? I have redeemed the code you get on mail and have gotten the "wait 24 hours mail"

[lunar pendant]

so i got one level of fortnite challenges done

but it wont let me claim the 10 buffs

why is that

[timber ledge]

I can see in the Game-status channel that Fortnite tracking is currently unstable, maybe that is why

[rustic canopy]

Is there a phone number I can call to reach Buff? I have an important issue to discuss with the team, but it doesn't regard the program itself, it's a legal/business issue that can't be resolved in general support.

[astral granite]

I cant solve this i tried everything
Overlay i did it , uninstall and install done it , deleteing all files of overwolf done it , what do i have to do to earn !!

[magic inlet]

What kind of windows you have

[lunar pendant]

how is cod warzone stable when u cant get buffs for it

[magic inlet]

You didn't get e-mail?

[magic inlet]

WZ2 is not supported

[magic inlet]

Restart overwolf, play another match of the same game and click on claim again

[timber ledge]

No, only the two from buff.
The first with the code and the second saying to wait 24 hours.

I have bought and received numerous rewards from dots.eco, first time i have this problem

[glossy jay]

was it captured with buff?

[magic inlet]

when did you paid it

[timber ledge]

22nd of november - at first i thought it was delayed due to thanksgiving but still nothing on friday, monday or today

[magic inlet]

Send a ticket explaining the issue #open-a-ticket

[timber ledge]

Will do, thank you

[astral granite]

windows 10

[lunar pendant]

its still not working ill try to get the claim later or another time

[celest jackal]

no with medal

[magic inlet]

I find it a little strange that it shows you a fraud error, what game mode you were playing

[chrome anvil]

Hello

I need some information

How to claim weekly challenges in android phone

There is no such option in android phone to claim weekly challenges

Can you please help me with this

[late obsidian]

does anyone have the 20$ amazon gift card in the shop ? or is it gone for everyone ?

[nimble steeple]

They are no longer available

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[chrome anvil]

Hey

[magic inlet]

Weekly mobile challenge is Premium only

[chrome anvil]

Ok ok

Then the only option in phone is endless challenges only

[west quiver]

GG @chrome anvil, you just advanced to level 2!

[chrome anvil]

Right

[magic inlet]

You can only do endless challenge this is for everyone but if you want to do Weekly you must have Premium

[chrome anvil]

Ok then

Thank you

[glossy jay]

needs to be caught through buff highlights. then uploaded and posted within the same wk

[astral granite]

competitive 3v3

[magic inlet]

Try playing Casuel mode because it tracked me every game

[astral granite]

i will try it

thnx

[severe kraken]

why not work??

[magic inlet]

Restart Overwolf

[severe kraken]

it doesn't help

[magic inlet]

Try reinstalling Overwolf
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[bright shoal]

Does Buff not accept Paypal balance as a way for mothly/yearly premium subscription?

[frosty nest]

it needs a connected card I guess

[desert pilot]

Guys i created an account and didnt recieve a reward

idk what to do

[dreamy swan]

my weekly challenges so far on League hasn't been credited I'n gettin XP thought just not gettin credit on challenges

Pls someone explain to me why I'm not gettin credited as I unlock them

[edgy jolt]

you sure

[dreamy swan]

yep

i've done everything

logged off then re-log in

still it's not recording my accomplishments

i sent a couple of tickets already to Buff so far they haven't fixed the issue yet

[manic seal]

do you see the pop up at the start and end of the match

[dreamy swan]

yes

[west quiver]

GG @dreamy swan, you just advanced to level 2!

[manic seal]

on the pop up at the end of the match do you see earned points

[dreamy swan]

nope that don't appear after my game at all anymore

it stopped like yesterday

[manic seal]

what do you see on the pop up at the end

[dreamy swan]

after I signed up for premium acct

I forgot

[manic seal]

can you check and send a screenshot

[dreamy swan]

i might need to play one game to see what kind of pop up it is

[manic seal]

mm i need that info

[dreamy swan]

do i have to close the pop ups window for buff

[manic seal]

you can try this too

[dreamy swan]

while i play?

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[manic seal]

yes

[dreamy swan]

yeah League is enabled

still it isn't lettin me get buff pts for my gameplay

[manic seal]

i need an screenshot

[dreamy swan]

ok one sec

i get XPs after my game

[manic seal]

i believe you didnt undestand what i asked

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

[dreamy swan]

but it don't let me get credited for the challenges

[manic seal]

i need screenshot of that

[dreamy swan]

oh ok

SEE

They enabled

[edgy jolt]

did you try clean install overwolf

[manic seal]

ok so no plugin

do you have any app that overlays your game

[dreamy swan]

what you mean

[edgy jolt]

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[manic seal]

an application that its in front of your game while playing

like buff

but another app

[dreamy swan]

You mean like League?

what's windows key btw

[manic seal]

yea, any app that its overlaying on your game. As you said league

do you have?

[dreamy swan]

Yes

[manic seal]

which

[dreamy swan]

League of Legends

[manic seal]

thats the game yea

do you have any app that overlays the game?

[dreamy swan]

nope

[manic seal]

what gamemode did you play

[dreamy swan]

maybe Windows Edge sometimes open

but I close it when I start playin league

ranked

now norms

still the same

no credits for playin

[manic seal]

mm

[dreamy swan]

i re-installed it after i uninstalled the Buff app

[west quiver]

GG @dreamy swan, you just advanced to level 3!

[manic seal]

try this:

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by kyuu.t_mico#0 (Staff)

[dreamy swan]

maybe it'll work this time

[manic seal]

then try again

and then send screenshot the pop up at the end

if shows any error

[dreamy swan]

i'll play one then let u know the outcome

can i close the stargame screen pop up?

startgame*

[manic seal]

yes

[dreamy swan]

ok ty

I'm on champ select right now you want a screenshot as soon as my game laods?

loads*

[manic seal]

a screenshot of the end of the game pop up

[dreamy swan]

ok gotcha

how come i get game summary screen pop up already at the start of my game??

lol

weird

says " Buff didn't track any matches during this session"

[manic seal]

should still be tracking

i believe

[edgy jolt]

Does it work?

[dreamy swan]

i didn't get an end game screen pop up ugh weird

lmao

[edgy jolt]

if have problems lately with tracking you can try to clean install overwolf

[dreamy swan]

i did

that too didn't work

[edgy jolt]

weird

[dreamy swan]

i followed the directions exactly as it said on it

[edgy jolt]

wait what your problem

[dreamy swan]

i sent 3 tickets now altogether still Buff hasn't done anything to fix this problems ugh

might not be worth the premium memberships i was hoping for

[edgy jolt]

how long do you have this problem

[dreamy swan]

like since yesterday

[edgy jolt]

it takes long time to buff to response but they do response

there is no need to open 3tickets lol

what problem

[dreamy swan]

my challenges are not getting unlocked as soon as i've done them

and i'm not getting buffs after my game

[edgy jolt]

does it say error

[dreamy swan]

there's no endgame pop up

[edgy jolt]

what about first game pop up\

[dreamy swan]

yes i have that

[edgy jolt]

you play lol or tft?

[dreamy swan]

the launch screen pop up?

lol

[edgy jolt]

yeah

[dreamy swan]

yep i have those

[edgy jolt]

you need to stay in the lobby of the game

if not you will not get end screen pop up

[dreamy swan]

i did

[edgy jolt]

and no points'

[dreamy swan]

sometimes more than 5 ins

mins*

[edgy jolt]

and end screen never pop?

[dreamy swan]

yep

yup

weird huh?

[edgy jolt]

so yeah there is some problem

[dreamy swan]

Buff needs to fix their app

[edgy jolt]

wait for buff response

[dreamy swan]

yeah hoping on it

[edgy jolt]

yeah

its hard

not an easy task

[dreamy swan]

let me check my e-mail if they have responded on my ticket

[edgy jolt]

they will ask you for overwolf logs

to diagnose the problem

did you try to restart your pc

router

it will take few days to response

[dreamy swan]

i haven't restarted my router yet though no

[edgy jolt]

try it

pc did you restart

[dreamy swan]

what's it got to do with it though

[edgy jolt]

idk

[dreamy swan]

not yet

[edgy jolt]

need to restart router usually anyways

[dreamy swan]

ohh

ok

im'ma try it

the net seems to be working fine

[edgy jolt]

yeah

[dreamy swan]

it's just the app it's not responding to my play games that i play

[edgy jolt]

it looks like a problem

yep

[dreamy swan]

not recording my gameplay

[edgy jolt]

you mean lol games

[dreamy swan]

yes

you used to have this problems?

[edgy jolt]

on tft

must wait in lobby for few seconds

[dreamy swan]

ohh

[edgy jolt]

i think it is recording

[dreamy swan]

ahh

[edgy jolt]

but it wait for confirmation

to confrim it is real

[dreamy swan]

hmmmm

[edgy jolt]

but it doesn

't get it

[dreamy swan]

i didn't wait for the endgame pop up before i exited lobby

might b

[edgy jolt]

i told you to stay in lobby you reply you did stay for few minutes

[dreamy swan]

i might wait for the endgame pop up next time i play

yeah last cpl of games

but my last one

i barely stayed for a min

[edgy jolt]

did you restart your pc?

since the problem

[dreamy swan]

sadly i have not

do you want me to?

[edgy jolt]

yeah

[dreamy swan]

ok brb

[edgy jolt]

you said you clean reinstall overwolf right

[dreamy swan]

yes i did

i uninstalled it first then i reinstalled it back

my windows defender just finished scanning for viruses and malwares

[edgy jolt]

you clean the folders

there

like did you follow the steps'

[dreamy swan]

yes

[edgy jolt]

ok

you can also try different mode

[dreamy swan]

i was sent an e-mail to verify my e-mail for my recent purchase of my premium membership of my buff acct

maybe that's why it's not acting right

i just verified my e-mail just noe

[west quiver]

GG @dreamy swan, you just advanced to level 4!

[dreamy swan]

now*

[edgy jolt]

oh

congrats

did you buy premium

[dreamy swan]

yes sir

i might try it out one more time

see if it's doing it's job now

[edgy jolt]

you need to close overwolf and the game

then open overwolf wait for buff to load

then open the game

if the game was already running

[dreamy swan]

i let you know after my game see if it's crediting my weekly challenge event and crediting be BP for in-game stats

yeah did that man

i just re-opened the app again

[edgy jolt]

maybe you needed to confrim the email?

[dreamy swan]

yeah just finish awhile ago

i got the launch game screen pop up after i logged in to League

let's see if I get the end game pop up after i'm done playing

[edgy jolt]

yeah

and wait on the lobby too

[dreamy swan]

like 5mins or more?

[edgy jolt]

until you see end game

[dreamy swan]

perhaps?

[edgy jolt]

nah

2minutes

[dreamy swan]

ahh till the pop up appears?

[edgy jolt]

even 1minute

yeah

it should takes seconds

[dreamy swan]

okie doke

[edgy jolt]

1minute should be enough

[dreamy swan]

i got the weekly challenges pop up appearing on champ select

[edgy jolt]

lol

i think it should appeak again

[dreamy swan]

it still hasn't recorded my XP's from my past games though

still zero

no stats whatsoever

[edgy jolt]

overwolf records

then sends to buff end game

something like that'

[dreamy swan]

ahh ok

game summary screen pop up says " Buff didn't track any matches during this session"

weird huh?

[sacred shadow]

I have a question

[dreamy swan]

says "loading" also

[edgy jolt]

go ahead

[edgy jolt]

but did it open new window after that

[dreamy swan]

like what kind?

[sacred shadow]

has shipped Premium elite And 24 hours have not been completed. They told me that I got this. Is there an error?

[edgy jolt]

the normal one

who told you

[dreamy swan]

no not yet

[edgy jolt]

you should get it at the start of the game

if not it doesn't record

and somethin glitched

wait

[sacred shadow]

What should i do now

[edgy jolt]

you paid for premium elite and got premium

[sacred shadow]

Yes

[edgy jolt]

did you email them?

before

[sacred shadow]

How I didn't understand

[edgy jolt]

after you paid for premium elite you just wait and got premium

[sacred shadow]

It was shipped immediately. I entered my information and it was accepted successfully. I left and did not find anything. So I asked some people from here. They said that you must wait 24 hours and now it has not been completed and there is an error.

[edgy jolt]

what error

you got premium instead of premium elite?

[sacred shadow]

It's the one I told you I shipped Premium elite I only took the regular one

[west quiver]

GG @sacred shadow, you just advanced to level 2!

[sacred shadow]

Completely, you understand me

I don't know what to do now. Did I tell them or what?

[edgy jolt]

send a ticket

tell them you paid for premium elite and got normal premium

[sacred shadow]

How will I tell them?

[edgy jolt]

here

https://www.buff.game/contact-us/

it is weird

maybe before you email check how much you paid

maybe you paid for premium

did you buy for 1month or 1year?

[sacred shadow]

No, I'm sure I paid Premium elite

[edgy jolt]

check it

it takes them few days until they answer

[sacred shadow]

I have sent them a message and will wait for their response

[unique frigate]

hello