support-en

[marsh lantern]

You can get an idea playing a few matches and seeing how much you win

But it depends on the time you’ve spent on the match

[cold hazel]

And also one more question

Does the battlepass reset once the timer hit 0?

[marsh lantern]

When this pass ends, a new one will start but it’ll take like 7-8 days if i’m not wrong

[cold hazel]

Oh ok. It won't appear immediately

[rose token]

If I claim the premium elite from the battlepass will it automatically start or can I use it whenever I want?

[marsh lantern]

You have to activate it on the inventory

So you can use it whenever you want

[rose token]

Thanks

[cold hazel]

Where can I see a list of Buff's supported games?

[west quiver]

GG @cold hazel, you just advanced to level 3!

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by lukskubik#0 (Normal User)

[rose token]

When does the shop get restocked? by that I mean the steam codes

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Normal User)

[lyric pawn]

hey, my buff isnt working with valorant but it works with other games what should I do

[west quiver]

GG @lyric pawn, you just advanced to level 1!

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[charred crane]

i love how the "high performance" either crashes my damn game or takes it from 123 fps to capped at 9

[noble acorn]

FPS

The solutions below might help improve your FPS while using BUFF:
-Disable Overwolf Hardware Acceleration
Check the following link to learn how to do it: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-
-Disable highlight recording in BUFF
To find the settings, click on the gear ( ⚙️ ) icon in the bottom left corner of BUFF, select "Highlight recording" at the top and then tick the slider so that the recording is disabled; restart BUFF and your game in order for the settings to apply
-Reduce mouse report rate/polling rate
This can usually be done in your mouse settings software, general instructions would be to check your mouse's "performance" tab and look for "polling rate" or "report rate" settings; lower the value until you don't experience any stutters, our recommendation is to never go below 250 Hz

Summoned by lukskubik#0 (Normal User)

[eternal wave]

is konter strik 2 supported?

[west quiver]

GG @eternal wave, you just advanced to level 2!

[eternal wave]

less go

[west quiver]

Your roles on this server do not allow you to use the AI commands.

Reach out to the server owner to know how to get an ai-authorized role or Unlock unlimited uses of this AI-based feature with a personal plan.

[marsh lantern]

Not yet

[eternal wave]

oh ok

[coral zodiac]

is fortnite not working right now or is it just me.

[marsh lantern]

It’s unstable #game-status

Check steps below

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[keen abyss]

hiya , so it says game status for r6s is online but yet after my match it says it didnt find any matches and nothing picked up ?

[magic inlet]

R6 is down on BUFF

[keen abyss]

naturally. thank you for telling me :))

[slim fulcrum]

yo guys why do I get no xp for playing games

[slim fulcrum]

can someone help me?

@marsh lantern yo can u maybe help me

[smoky pendant]

blave44 has been warned.

[marsh lantern]

#info-and-rules

[slim fulcrum]

🫡

[novel shuttle]

how should i send this item i dont understand

[charred crane]

hi

[weary elbow]

Hi

[charred crane]

can you help me?

i get a frozen account and i don't know why

Hi dose you get points from r6 ?

؟

[merry pawn]

You don't. The app doesn't work on most games anymore.

[west quiver]

GG @merry pawn, you just advanced to level 1!

[nimble steeple]

#1135607188430262293

[nimble steeple]

R6 is down on Buff atm

[marsh sentinel]

is it forbidden to use the same buff account on 2 different devices at the same time

[nimble steeple]

It is prohibited to use multiple accounts in buff, you could be banned

[marsh sentinel]

no i mean

like if i share my account with my friend

and we play on the same buff account

[nimble steeple]

Both at the same time?

Hm, I don't think that's allowed.

[marsh sentinel]

i mean that he plays when im sleeping or something not at the exact same time

[nimble steeple]

Wait for a staff to give you information, but I think it is not possible

[marsh sentinel]

and btw i subscribed for monthly premium elite but i didnt get a loot box

did i miss something?

[nimble steeple]

When did you subscribe?

[marsh sentinel]

today

[west quiver]

GG @marsh sentinel, you just advanced to level 1!

[marsh sentinel]

1-2hourse ago

[nimble steeple]

Wait a little longer, 24 hours

[dire tree]

i restarted my marketplace quiete few times, at 1,29 - 1,30 and 1,31 it said ´´last purchased a day ago´´ and when i refreshed at 1,32 again it said ´´last purchased 2minutes ago´´

[west quiver]

GG @dire tree, you just advanced to level 1!

[dire tree]

how can i even get a gift card then?

[charred crane]

Same problem ;-;

[dire tree]

yeah, this isn´t happening the first time either

[nimble steeple]

Buff does not control the stock, nor is it known how much stock there may be

[dire tree]

like this is too fast and if my shop doesn´t even refresh properly (not even on my phone) how do i even have a chance?

i don´t have internet problems btw

[charred crane]

But how everything is gone in a minute i refresh the page multiple time

[dire tree]

yeah..and if i refresh there isnt a second where i can get it, it always says last purchased...

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[nimble steeple]

And Well, this channel is for questions, if you need anything else, ask here, if not, go to #off-topic-english

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[dire tree]

x

yes but i have been trying to get them for the past 2 weeks, every night i wake up for this and every time i refresh it just doesn´t

and when it does it switches from last purchased a day ago to last purchased 2mins ago in a matter of 3 seconds

how is that possible?

[charred crane]

Anybody help with my account getting hacked into

[nimble steeple]

You just have to be quick

[dire tree]

well i am asking

[charred crane]

Is there any way to contact mods in discord my acc got hacked

[nimble steeple]

Sending tickets they will tell you the same thing

Pls #off-topic-english

[manic seal]

please use #off-topic-english to chat

[charred crane]

If there’s any staff I need help because my acc got hacked like an hour ago

[manic seal]

buff account? send a ticket #open-a-ticket

[charred crane]

How much quick? It's not like i have network or wifi issue the page gets just stuck to "last purchased a day ago" then few seconds later there is no stock available

[charred crane]

Oh shoot I thought this was the Fortnite discord my fault

[dire tree]

i am, but it doesn´t refresh properly

[nimble steeple]

Again, Buff does not control the stock there is

Please

[dire tree]

so it´s not my fauilt

[nimble steeple]

#off-topic-english

[dire tree]

but how is this off topic? i am asking how it is possible that my shop isn´t refreshing properly

[manic seal]

the global shop is the same for everyone

[dire tree]

when i know about when the restock happens i refrest every 2 seconds

[nimble steeple]

I have already told you

[manic seal]

#when_is_next_restock #870329411986149536

[dire tree]

there is not one single second where i can gewt it it just disappears instantly

[manic seal]

some global items can stay 10-15 seconds on stock by high demand

no #info-and-rules

[charred crane]

See most ppl have same issue

[warped linden]

Everyone

[dire tree]

but when i refresh every 2 second and in those 2 seconds it disappears

it´s not 10 to 15, ykwim?

[charred crane]

How quick we need to be? Do we need NASA wifi?

[nimble steeple]

You need to be patient and fast

That's the trick

[charred crane]

💀

[dire tree]

i am

[west quiver]

GG @dire tree, you just advanced to level 2!

[dire tree]

the past 2 weeka

like i said.

[nimble steeple]

If there are no questions, please #off-topic-english

[dire tree]

and i refresh every 2 seconds

[manic seal]

if you feel that your store is bugged, which i doubt you can send a ticket #open-a-ticket

[warped linden]

And i have been late up over 2 weeks in 2 am making my sleep schedule worse and worse

[west quiver]

GG @warped linden, you just advanced to level 1!

[dire tree]

like i mentioned, my question is why it is possible that the shop doent´s refresh properly??

[warped linden]

And still not getting it

[dire tree]

yup:D

[nimble steeple]

The store is usually updated every 12 hours, I don't know anymore

[warped linden]

Its not after 12 hrs it just shows last bought 12 hrs ago and then after an hour it shows 13 hrs ago bought

[dire tree]

it updates every 24hrs, i am always checking

[warped linden]

It resets 24 hrs

[warped linden]

Yess

[manic seal]

depends on the region

[nimble steeple]

Exact

[charred crane]

;-; guess they can't help us

[manic seal]

i guess global items restock every 24hrs

[west quiver]

GG @charred crane, you just advanced to level 1!

[nimble steeple]

So the US store updates every 12 hours

[dire tree]

then the app isn´t functioning properly

[charred crane]

True

[manic seal]

as i said, if your app is not working as it should, you can reinstall or send a ticket #open-a-ticket so devs can check your account

[warped linden]

Im eu i have in my shop only 10€ steam and 5€ valorant giftcard and they reset every 24 hrs i dont know nothing more

[charred crane]

Doing all the tasks and grinding for points just to find out we can't redeem it ಥ⁠‿⁠ಥ

[dire tree]

i did reinstall it multiple times

[manic seal]

send a ticket #open-a-ticket so devs can check your account

[warped linden]

Why it isn’t in all regions?

[dire tree]

same

[manic seal]

if you dont have more questions please go to #off-topic-english

[nimble steeple]

Please don't prolong the conversation.

[dire tree]

i am sorry but this is messed up. please fix the restart, thank you.

[old drift]

Is there a way to fix the "out of stock" issue? I was waiting for an hour to get the "Riot Access Code" however the shop got down a few times, I waited then it got fixed, and the only available stock was the steam giftcards for exactly 5-10 seconds, after that everything dissapeared again, the shop broke and now its fixed but the riot access code is saying that is out of stock for 25minutes, when i was constantly checking (atleast 5-10 times per minute) and the riot access code was never available.

[charred crane]

One more person with same issue;-;

[manic seal]

i dont think you can fix the "ïssue" of having high demand on global cards

so no

not fixable in your end

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[nimble steeple]

Ty Evil

[old drift]

i mean it will be kinda fair if it showed me that the card was available atleast for 1 second cuz on my end its 3am for me right now and i waited for nothing basically

[dire tree]

because the system of the app isn´t functioning very much especially when there isn´t even 5 seconds of the cards being in

[manic seal]

some global cards which are the most demanded, usually stays available for 10-15 seconds

and stated on #870329411986149536 they can restock on xx:30 or xx:00

[dire tree]

okay, i understand, i just need an explanation how they can disappear without even being restocked, like i check, when they restock i refresh my shop every second.

[charred crane]

Or is it only available for ppl who have purchased premium membership?

[old drift]

oh i know, i refreshed like crazy so i can get atleast one card but no only the steam gift card showed for like an second an that was it

[manic seal]

some items can be available for only premium people, which is labeled as premium only item

[charred crane]

Yes only that one keeps showing in stock

[dire tree]

but for me they aren´t even available for a second, do you understand what i mean?

[old drift]

the stock are probably targeted at them mainly cuz they spent money but the people grinding literally doesnt win anything (I have almost 6k points and im stuck with them cuz i cant spend them on the thing that i want or atleast at something good)

[manic seal]

as i said, if you think its bugged on your end, you can send a ticket #open-a-ticket

[charred crane]

Damn 6k ;-;

[manic seal]

free items are the same for everyone, premium people only have discounted price on them, but not other benefit

[old drift]

never bought anything with money tho everything is grinded

[magic inlet]

As I was saying there's very big demand

[old drift]

this is the way its promoted, but even if there is high demand as you said, the cards are available for like 5-10 seconds, in our case which as i see now its not only an issue on my end, the card was not available, and instantly got the out of stock message

[west quiver]

GG @old drift, you just advanced to level 1!

[dire tree]

but they still should be available at least for a second, shouldn´t they?

[manic seal]

the global and free cards stays for 10-15 seconds as i said

[old drift]

yeah the riot access code card didnt even stayed for 1 second

[dire tree]

no matter how big the demnd is there should be a second where i can see that i can get them, if they disappear then OK but this literally never happened

[manic seal]

likely is bc you reloaded late or its bugged on your end

[old drift]

oh no no, im reloading like 5times per second

[dire tree]

like i mentioned earlier, i realod every second when it gets restocked

[manic seal]

reloading 5 times per seconds will make you rate limited, which will make you not see the cards for 10 min

[old drift]

cuz i knew that they will be available for a short period of time but right now they werent

[old drift]

which did not happen, i still can see everything, even saw the steam card go for sell for like 2 seconds

[charred crane]

What are we supposed to do then? We grind for months for points just to know we actually can't redeem it because the gift card only shows up for a min but when refreshing the pages million of times it just says out of stock again It just keeps repeating like this daily what am I supposed to do
There might be ppl who even uninstalled the app cuz of this

[dire tree]

i am global and they don´t, i have been trying every day for the past 2 weeks.

[west quiver]

GG @dire tree, you just advanced to level 3!

[silver arrow]

My r6 matches aren't tracking, yet buff opens on launch. Any tips?

[manic seal]

maybe if what you said, where you reloaded at xx:00:00 (at 00 second on utc clock) and you and no other people saw riot card (since someone i know got a steam card today), didnt show up, maybe it didnt restock or just there was lower stock than other days

[old drift]

i was ready to uninstall without even buying anything, however it happened that i just wanted to help myself financially with the stuff that i've grinded several months, i think its like a year+ now

[nimble steeple]

R6 is down on buff atm

[silver arrow]

Where can I check that?

[manic seal]

keep trying and being faster i guess, there is not another option rn

[magic inlet]

R6 is down on BUFF

[old drift]

keep trying is not a good reason when atleast in my region its resetting at 3am

[manic seal]

i cant tell with riot cards, since i dont redeem them, but i can tell about steam, since i redeem them often

[silver arrow]

Where can I check that?

[manic seal]

i cant help far than that

[dire tree]

why can´t you restock more gift cards?

why is that a problem?

[magic inlet]

This is nowhere

[silver arrow]

?

[charred crane]

How much fast ?????? I told already I have good wifi am i supposed to stay awake for a whole day and keep pressing refresh page?

[manic seal]

buff provider doesnt have more cards, and they have to but a lot of cards for other regions and global ones

[old drift]

it would be great if they added a reset timer and when it hits, automatically to refresh the marketplace page and you will be able to see everything on sale

but nah

[manic seal]

as i said, at least for global steam cards, they stay for 15 seconds, No info about riot ones, but as i know is it likely the same timeline

[silver arrow]

Where can I check that?

[dire tree]

why can´t there be a different restock for different timezones? so the ones in the EU doesn´t have to wake up at 1-2-3 am?

[manic seal]

i do not have info about that

you can ask it on a ticket #open-a-ticket

[charred crane]

How can there be not much cards?

[nimble steeple]

As Evil Princess said, nowhere

[silver arrow]

So is it a problem on the buff applications end?

[manic seal]

yea its down on the buffs trackers

[silver arrow]

I feel like they should have a place where it shows that

[manic seal]

they should yea

[old drift]

oh they should have alot of automatic systems that they dont have right now for some reason but why would they

[dire tree]

i am asking the same thing, i mean, why can´t you buy X cards for riot? Even if we buy them somewhere else they don´t get out of stock because there is an immense amount of them

[silver arrow]

So you don't have people like me come in here and ask the same questions over and over

[west quiver]

GG @silver arrow, you just advanced to level 1!

[dire tree]

or doesn´t buff have enough storage for that?

[manic seal]

buff buys cards to a provider with an api which can provide cards and buff buy them automatically

[old drift]

people coming over and asking the same question every day, i think thats a indicator that you are clearly doing something wrong and you should fix that, as i see now they are not doing anything and i will try again one more time tomorrow, and if its the same case i will just uninstall this app cuz its literally useless

[manic seal]

and they buy bunch of them, just there is high demand, which the stock is slower than the demand

[charred crane]

Gonna do same

[west quiver]

GG @charred crane, you just advanced to level 2!

[manic seal]

if you dont have more questions please go to #off-topic-english

[dire tree]

then why not more if the demand is so high?

[charred crane]

? You guys just giving the same answer to every problem

[jolly trench]

i play roblox and when i got to buff it doesn't
show up but it says i earned some idk what mode and my transactions say i have some to but it just says i have 30

[manic seal]

as i said, buff get cards from a provider, which has an automatic api that provides and sells cards automatically, depending on the provider stock

[manic seal]

well, same question same answer

[old drift]

is their provider public?

[manic seal]

nope

but as i know there is some

since cards that links you to the card

are different pages

[dire tree]

then maybe it would be worth a shot to have more providers, don´t you think?

[charred crane]

Who

[magic inlet]

Roblox is only XP

[manic seal]

but i do not have more info than that

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by lukskubik#0 (Normal User)

[manic seal]

theres not a lot providers which have that kind of api

[jolly trench]

oh okay tysm what games can i get them on?

[old drift]

then they should switch to manual if thats better?

[west quiver]

GG @old drift, you just advanced to level 2!

[manic seal]

but i do not have more info than that, you can send a ticket #open-a-ticket so devs can give you more info

[manic seal]

getting more than 1000 cards daily manually is not easy

[magic inlet]

#support-en message

[jolly trench]

ty

[charred crane]

But can't buff buy more card's it's not like they don't know by now ppl facing the issue of low gift card in stock or they just lazy to do that?

[manic seal]

i do not have info about that

you can send a ticket #open-a-ticket so devs can give you more precise info

[dire tree]

then why can´t it restock every 12hrs in global too? why only in some locations?

[manic seal]

you can send a ticket, so devs can give you more precise info

[old drift]

well grinding almost 6k points is not easy too, and the fact that you know that you cant go to bed properly to wait for something that wont show up is frustrating too so i dont see a problem on them switching manually so the customer be good (and technically not scammed) at the end of the day

[nimble steeple]

[manic seal]

i guess, yea

[dire tree]

alright, well that´s nice 😀

[manic seal]

you can suggest to devs on a ticket

[dire tree]

it´s just messed up to promote something that clearly isn´t working

i hope it changes in the future, have a nice night/day.

[manic seal]

yw

u too

[charred crane]

Guess no point asking here not getting answer to questions nighty nighty random friends (⁠ ⁠T⁠_⁠T⁠)⁠＼⁠(⁠^⁠-⁠^⁠ ⁠)

[manic seal]

gn

[cold hazel]

I downloaded buff on my mobile device and play Braw stars but it doesn't seem to be tracking my gameplay from braw star

[west quiver]

GG @shut yew, you just advanced to level 2!

[manic seal]

Did you link your account to buff?

[cold hazel]

Yes

Supercell games

But I tried over and over again but it just doesn't want to start earning

I wish they would have some kind of a notification on mobile you know like what they did for PC

[nimble steeple]

@shut yew #off-topic-english ¿?

[manic seal]

please dont post gifs in a support chat, go to #off-topic-english

[zealous vapor]

guys when i try to make an account its showing that that account is frozen

[manic seal]

does the endless challenges count?

[shut yew]

gotchu

[manic seal]

#1135607188430262293

[cold hazel]

The challenges count

[zealous vapor]

also overwolf wont fetch me the games the auto detect thing is not working

[zealous vapor]

plz help

[fierce breach]

I withdrew more than 2 dollars from freecash and I waited about 2/3 days and nothing happened, I didn't get the buff :(

heres a better screenshot

[smoky pendant]

ragegamer.exe has been warned.

[manic seal]

and weekly are the ones that arent working?

[zealous vapor]

huh

[manic seal]

wha do you need help with

[zealous vapor]

nm

i got it

[manic seal]

ok ok

[cold hazel]

Xp

[nimble steeple]

How long did it take you to complete the offer?

[cold hazel]

Xp to the battle pass isn't working

My battlepass xp still the same after playing a few matches

[manic seal]

mobile games doesnt give xp at the moment

as i know

[acoustic jasper]

why does it say tart gae ot found every time i finsih a game of r6 and i dont get any points

start game not found

[nimble steeple]

R6 is down on Buff atm

[acoustic jasper]

oh

wen is it gonna be up again?

[cold hazel]

The funny part is that under level 1 challenges count but not daily reward nor the daily challenges

[manic seal]

mobile games doesnt count towards premium extra challenge and i think daily has another one on mobile, different than in desktop

[cold hazel]

I mean the games count challenge

Which is not premium right?

[nimble steeple]

No ETA

srry

[acoustic jasper]

what does eta stand for

[fierce breach]

I honesty forgot, was there a time limit?

[nimble steeple]

Estimated Time of Arrival

[shut yew]

for affiliates do we get a "promo code" or no?

[nimble steeple]

As I see here, it is 30 days

[fierce breach]

Id say I finished the it maybe 6 days ago

[nimble steeple]

When you clicked on the offer, did you create an account directly?

Did you have an ad blocker?

[fierce breach]

Yeah

I did have an ad blocker on

[nimble steeple]

Then it may be that your ad block has blocked cookies or tracking

[fierce breach]

ohhh yeah, your right, I just turned it off

now I have to sell more personal info in random quiz sites

https://tenor.com/view/rubber-room-walk-around-crazy-gif-1049627704759305994

[shut yew]

i just guessed what they wanted to hear

lmao

[nimble steeple]

You can send a ticket #open-a-ticket

[nimble steeple]

I see some people have done this too so, Buff support will help you

[fierce breach]

ok, thank you

[nimble steeple]

Again, Don't send GIFs here

#off-topic-english

[fierce breach]

ah

mb

[worldly fulcrum]

Bruh I dont see capture the flag on overwatch 2 what is this

[celest turtle]

i played with buff on valo and tf 2 it doesnt update buff its say to gain xp on tf2 0 out of 100 and getting kills 0 out of 10

sorry bad english

in short nothing happens

[ornate cosmos]

have you tried restarting

[celest turtle]

yes

installed this like a while ago i just tried it agian now

[ornate cosmos]

i guess try all the usual stuff: restart buff, restart overwolf, reinstall buff, restart computer etc etc

if none of those work then idk

[celest turtle]

ok ill try reinstalling

[noble acorn]

OVERWOLF OVERLAY

You need to enable Overwolf's overlay for games that you play so that BUFF can start working with them
To check your overlay you gotta find Overwolf (little white wolf icon) in the bottom right of your taskbar and then right click Overwolf -> Settings -> Overlay & Hotkeys
If you're confused please check this: https://support.overwolf.com/en/support/solutions/articles/9000184345-how-to-get-started#overlay

Summoned by goldfox2112#0 (Staff)

[serene ginkgo]

look at that too since yr new

[celest turtle]

damn i just un istalled lmao

yeah i have the overlay

can i send screenshots?

[cold hazel]

@celest turtle Sure. Send the screenshot of the issue

To further help them to try to solve the problem your facing

[celest turtle]

before i play

[west quiver]

GG @celest turtle, you just advanced to level 1!

[celest turtle]

after i play

oh yeah, thats also when i re installed it

[celest turtle]

yeah idk how that works

[little basin]

is there a way to get vbucks in buff?

[harsh ibex]

I cant claim my valorant challenges

[magic bolt]

Why are there no steam gift cards on the marketplace?

[bright shoal]

Is heartsone just not working right now?

Buff gave the prompt that its tracking Heartstone when I launched the game

but when I end matches it says no matches found

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Normal User)

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Normal User)

[magic inlet]

Restart overwolf, play another match of the same game and click on claim again

[magic inlet]

Out of Stock

[tender sail]

my valorant highlights dont record

[west quiver]

GG @tender sail, you just advanced to level 2!

[tender sail]

i click f7 and nothing happens

its enabled in settings too

[jagged basalt]

hello guys, so the other day I logged into my account from another computer at my gf's house (I spend a lot of my time there so I want to check on my store once in a while from there) and when I returned home and tried logging in it said "access denied multiple accounts detected" is it because i logged in from another pc?

[magic inlet]

Send a ticket #open-a-ticket

[jagged basalt]

I opened a ticket a while ago im waiting for a response for like 4 days now

[magic inlet]

An answer can take 3-5 business days

[jagged basalt]

oh ok i see

ill wait till monday then

[spiral zephyr]

just checked today got this bug , is it normal ?

[glass wraith]

I have a question why i have my count frozen and how i unfroze?

[fluid shore]

also have the problem that my account is frozen how do i fix

[frosty nest]

Send ss of the error pls

[frosty nest]

Yep it's a known bug

but it's not a serious issue

and it's better for the user

[frosty nest]

#1135607188430262293

[fluid shore]

bottom right

[fluid shore]

oh thx

how long does that take

[magic inlet]

Account or challenge ?

[charred crane]

where is claim section

[primal oyster]

...

[marsh lantern]

If this is about Roblox, we don't handle that

Contact their devs

[charred crane]

bruh

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by lukskubik#0 (Normal User)

[tender sail]

It's enabled but not working

Full capture works but not the last 15 seconds thing

[marsh lantern]

Are you clicking on F7 to record the last seconds?

[glass wraith]

Account i alredy send an e-mail

[magic inlet]

If you have frozen account can you send screenshot with error message

[glass wraith]

Where i send ?

[tender sail]

Mhm, nothing pops up and after the game when I check my library/highlights nothings there

[marsh lantern]

What game is it?

[tender sail]

Valorant

[marsh lantern]

Do you use F7 in game for anything?

[magic inlet]

this room

[glass wraith]

Its just this

[magic inlet]

#1135607188430262293

[glass wraith]

Thanks<3

[south gull]

hello i need help

[steel comet]

Just got it from seeing an ad. How do you get fortnite skins?

[marsh lantern]

What is it?

[south gull]

turk musun

[marsh lantern]

Play any supported game, get points and check if there are vbucks in the marketplace

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

No

Only English

[south gull]

Recently I was getting an error. Tolga supported me and I sent an e-mail to Buff, but the problem is still not solved.

[marsh lantern]

When did you send the ticket?

[south gull]

— 04.11.2023 15:42

[proper spear]

my buff account is frozen how can l unfreeze it?

[marsh lantern]

And you never received any response?

[marsh lantern]

What error does it show?

[south gull]

no

[marsh lantern]

Did you check spam?

[proper spear]

ibrahim

[marsh lantern]

English only

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

[south gull]

thanks

[marsh lantern]

Again, both of you, English only

[fervent girder]

Why can't I redeem the 20 buff reward for completing the quest

[south gull]

I couldn't, it doesn't work

[west quiver]

GG @south gull, you just advanced to level 1!

[magic inlet]

change xxxx (site) to your ticket (number)

[celest turtle]

i i found something that actually does someting it always says this

[marsh lantern]

What game and mode?

[celest turtle]

mode?

the supported one

[marsh lantern]

Game mode

But what game and what gamemode?

[celest turtle]

battle mode on hearthstone

[marsh lantern]

Battlegrounds?

[celest turtle]

yeah i think i just downloaded it

[marsh lantern]

That mode is not tracking atm

[celest turtle]

it worked like in a few matches

[marsh lantern]

Try another one if you can

[celest turtle]

oh damn

but the weekly challanges said so this is counter intuative 😆

thanks anyways XD

[marsh sentinel]

I bought premium elite but i didnt get my lootbox did i miss something?

[marsh lantern]

When did you buy it?

[marsh sentinel]

15hrs ago

[marsh lantern]

Have you restarted Overwolf on your task manager, opened Buff again, and clicked on Explore Lootboxes?

[marsh sentinel]

u mean explore buff boxes right? yes i have

[marsh lantern]

Send a ticket explaining the issue #open-a-ticket

[marsh lantern]

Hm, try deleting cookies on your browser, or using another browser

[marsh sentinel]

still not working ;/

[marsh lantern]

Create an account on this page https://support.buff.game/hc/en-us with the same email you use on buff and create the ticket there

[charred crane]

bro wth

i just bought 2 buff boxes and i didn't got any of them

is this a scam or something?

[marsh lantern]

Restart overwolf on your task manager and check again. If you don’t receive them, send a ticket #open-a-ticket

[charred crane]

i did

[marsh lantern]

Then you must wait for the answer now

It can take 3-5 business days

[charred crane]

WHAT?!

nah this is bull sh!t

i want my money back right now

[smoky pendant]

rooido has been warned.

[marsh lantern]

We don’t handle administrative stuff here

You must wait for the answer on the ticket

[charred crane]

then ima contact paypal for that then

[marsh lantern]

Im sorry, but there’s nothing we can do here

[charred crane]

i bet they will help me better than y'all

[marsh lantern]

Okay!

[worthy crescent]

I'm curious, how do I upgrade my tier? The gift card I want says I don't have a high enough tier. I've been using buff for a few weeks now

[marsh lantern]

Just playing supported games

[worthy crescent]

Ok, I play hearthstone but it hasn't tracked and I know that's a known issue. But I also tried clash of clans on my phone, and it didn't track my ranked match either

Most of my buffs I've been getting from playing the games through the ad service, and playtime on wow for the reward track

[marsh lantern]

I don't think your tier will go up playing mobile games, try playing another supported game if you can

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[charred crane]

My account has been freezed for some reason?

[marsh lantern]

What error does it show?

[worthy crescent]

Well I know clash of clans is listed as a supported game. It didn't recognize it on pc when I tried to play it through Google play games. Clash of clans is mobile and not pc originally

[charred crane]

It says frozen account, no exception, I haven't used it in two years

[marsh lantern]

#1135607188430262293

[charred crane]

Ty, form sent 🙂

Your submission failed because of a server error.
Your submission failed because of an error.

yea that's pretty cool

[marsh lantern]

Create an account on this page https://support.buff.game/hc/en-us with the same email you use on buff and create the ticket there

[glass wraith]

I have the same problem

[west quiver]

GG @glass wraith, you just advanced to level 1!

[marsh lantern]

#1135607188430262293

[rustic arrow]

Hi, I bought some boxes with which they come. They are not bought via paypal

[marsh lantern]

Try restarting overwolf on your task manager and check again

[rustic arrow]

it does not work

[marsh lantern]

Send a ticket. Create an account on this page https://support.buff.game/hc/en-us with the same email you use on buff and create the ticket there

[steel comet]

Does the marketplace ever get useful stuff to buy like skins and cosmetics and not profile images?

[magic inlet]

which cosmetic or skin you mean

[steel comet]

like for example fortnite skins

I havent seen any or anything to do with fortnite

just profile images

[marsh lantern]

You can only see items redeemable in your region and global, so check the marketplace every now and then to see what's on stock

Also, check #when_is_next_restock #870329411986149536

[summer stone]

why does it say frozen account

i did not do anything

[marsh lantern]

#1135607188430262293

[summer stone]

ok i did now what

[marsh lantern]

Now wait

[summer stone]

i filled the form

ok

[misty sedge]

Yo it is saying that my account is frozen and i research a bit but i never used vpn or did something with an offwall abuse

How do i unfreeze my account?

[summer stone]

faq

[marsh lantern]

#1135607188430262293

[summer stone]

how long am i waiting btw

[marsh lantern]

It says on the form

[summer stone]

i did not see

[misty sedge]

Yea me neither

[summer stone]

oh i saw

s

[misty sedge]

oh yea

me too lmao

[summer stone]

7 buisness days

geez

is someone goig to remind me

or does it just work in 7 datys

[muted nimbus]

please help me its saying my account is frozen even tho its my first time trying buff, i used a diff email so i can use buff but the challenges didnt complete

[marsh lantern]

#1135607188430262293

[mystic umbra]

how come the **global **10$ steam card is not showing? no i dont have any filters on or anything that would be hiding it.

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Normal User)

[native turret]

Give me my buff boxes please

[west quiver]

GG @native turret, you just advanced to level 1!

[marsh lantern]

?

[mystic umbra]

ohhhhh ok, cool. thanks! :D

[native turret]

…

…

[magic inlet]

have you sent a ticket ?

[native turret]

Yes

[magic inlet]

when did you send a ticket ?

[native turret]

10 november

[marsh lantern]

An answer can take 3-5 business days

Wait patiently

[native turret]

Ok thx

[magic inlet]

I see you have already received a reply and they need your BUFF email that you are using

[round pike]

"

[magic inlet]

@native turret did you send them your BUFF email (BUFF Support) ?

[gloomy gull]

Hi

I used to use BUFF but now that ive come back to use it. my old account isnt working. Error: frozen account not allowed exception

[marsh lantern]

#1135607188430262293

[proper rain]

does anyone that aren't streamers or promotors that has proofs about being able to redeem riot cards from buff marketplace

i am thinking about deleting the app because i am thinking that this might be a scam but I still have a tons of buffs points in my acount that are never used

[gloomy gull]

Thanks

[marsh lantern]

#1005847190385729706

There's a whole channel dedicated for that

[proper rain]

thanks

[upbeat ruin]

Hello, I am getting "Start Game not found" in the r6 Can someone help?

[marsh lantern]

R6 is down on buff atm

[upbeat ruin]

Oh, okay. Thanks.

[vocal salmon]

is cs2 going to be added to buff?

[marsh lantern]

Most likely, yes

[summer swallow]

why is this allways showing up after my games i won nearly up to 30 matches and i am still on 11 out of 13 winns why is it not going up? (in rocket league btw.)

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by lukskubik#0 (Normal User)

[fickle condor]

Hello my account is frozen why can this happen?

[marsh lantern]

#1135607188430262293

[charred crane]

in buff is not fortnite v-bucks 😦

[fickle condor]

thanks

[summer swallow]

oh alr so it has to be like at least 5 minutes or how long?

[marsh lantern]

Yes

[charred crane]

v-bucks is in buff yes or no

[summer swallow]

ah okay ty and i'll try to play the match longer XD

[marsh lantern]

You can only see items redeemable in your region and global, so they might not be available for your region atm

[charred crane]

ok

[worldly fulcrum]

Bro I dont see Capture The Flag on Overwatch2

[marsh lantern]

I think this issue was already reported

[worldly fulcrum]

If it was yesterday, then it was prolly me

[charred crane]

how can see v-bucks

[marsh lantern]

If you can't see them on the market, they're not available in your region atm

[charred crane]

oh

[charred crane]

is posible can me see this items?

[marsh lantern]

?

If you can't see them on the market, they're not available in your region atm

You can't see them if they're not available

[charred crane]

ok thanks

[scenic pulsar]

why can't I have the pets on [LIMITED FREE] Anime Energy Clash Simulator 🔥

[marsh lantern]

What?

[brisk topaz]

Why i cant get the Daily Reward ?

[marsh lantern]

Wdym?

[scenic pulsar]

That

[marsh lantern]

We don't handle that, contact their devs

[brisk topaz]

I can't take it

[marsh lantern]

Daily reward is automatically claimed

[scenic pulsar]

👍

[marsh lantern]

Check your transactions to see if it appears

[brisk topaz]

thanks

[dry wren]

why didn't buff track my valorant game?

[marsh lantern]

What gamemode did you play?

[dry wren]

competitive

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow all those steps

[past dirge]

My Account is freezed, what should I do about it, so it gets unfreezed?

[marsh lantern]

#1135607188430262293

[past dirge]

Ah thank you 😄

[dry wren]

it still did not work

buff did not track this game either

[marsh lantern]

But do you see any error?

Give more details

[dry wren]

i just played a game with buff open in the backround and after the game i did not get any points

[weary elbow]

Close buff and valorant, open valorant and tell if buff opens

[dry wren]

yes, i think that it opens, but it does not track my game

how do i get the buff overlay in valorant

can i close this screen

[marsh lantern]

Yes

[dry wren]

what happens when i click ctrl+tab

[marsh lantern]

You'll see a mouse and you'll be able to close that window

[dry wren]

but why did not buff track my game

[west quiver]

GG @dry wren, you just advanced to level 1!

[marsh lantern]

Did you see any error?

[dry wren]

what do you mean

[brisk topaz]

If I don’t in the premium group I can buy v bucks?

[marsh lantern]

After the game, did you see a pop-up window?

[dry wren]

no

[marsh lantern]

What?

[marsh lantern]

Send ss of your transactions

[dry wren]

what

[brisk topaz]

Can i get v bucks if i regular

Member

?

[dry wren]

how do i know if buff is overlaying my game

[brisk topaz]

????

[marsh lantern]

To check your transactions, follow these steps: place your mouse on your profile picture, click on "go to profile", and "transactions"

Send screenshot of that

[marsh lantern]

If they'e available for regular, then yes

[brisk topaz]

Ok

[smoky pendant]

johnh51 was softbanned.

[clear fossil]

start game not found when im playing R6: Seige. How do i fix?

[marsh lantern]

R6 is down on buff atm

[clear fossil]

aww

is it going to be fixed soon?

[marsh lantern]

No info, sorry

[dry wren]

what does this mean

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

What gamemode are you playing?

[dry wren]

spike rush

[marsh lantern]

Try those steps

[dry wren]

it happened again

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Normal User)

[marsh lantern]

What OS do you have?

[upper acorn]

i payed for a premium elite subscription but its still on regular, and my card was charged

anyone had the same issue

[marsh lantern]

Restart overwolf on your task manager and open buff again

[upper acorn]

already did

[marsh lantern]

Wait 24 hours - if you don't get it by then, send a ticket #open-a-ticket

[upper acorn]

heard 🫡

[compact plaza]

um

when i try to make an account

it doesnt let me

no error

just doesnt let

[marsh lantern]

How are you trying to create it?

[compact plaza]

im on this page on the app

i installed from overwolf

and the only thing it lets me click on is email

[marsh lantern]

If you click on Google/Discord, doesn't a page open on your browser?

[compact plaza]

nope

[marsh lantern]

Try restarting overwolf on your task manager and open buff again. If that does not work, try using another network (another wifi, or even mobile hotspot) because it might be your ISP

[compact plaza]

im sorry what is isp?

[magic inlet]

ISP = Internet service provider

[ornate cosmos]

internet service provider

[compact plaza]

oh ok

[west quiver]

GG @compact plaza, you just advanced to level 1!

[ornate cosmos]

also why is there almost nothing you can actually redeem?

literally only 5$ valorant and 60 PUBG credits which are premium only 💀

[magic inlet]

API issue

[cold hazel]

I noticed that too

[ornate cosmos]

Yeah like a year ago, even a couple months ago you had so much stuff to redeem, now nothing lol

[ornate cosmos]

Do you know when it's gonna be fixed?

[marsh lantern]

You can now only see items redeemable in your region and global

And some items are out of stock ofc

[marsh lantern]

No info

[compact plaza]

connected to hotspot stuff is working

why does the isp matter?

[marsh lantern]

Then it must be your network

Try contacting them to see if there's a workaround

[compact plaza]

ill ask my dad about it later

thanks for the help

[ornate cosmos]

Try restarting your computer or network, maybe that will work

[compact plaza]

now that i got it working with hotspot do certain redeems come in and out of shop cause i went down this rabbit hole for free v bucks and i dont see anything 💀

[craggy oasis]

Does anybody know when will the submissions work?

[ornate cosmos]

API issue apparently, you won't see some stuff that are out of stock

[marsh lantern]

You can only see items redeemable in your region and global, so there might not be vbucks available in your region atm

Or maybe they're out of stock

[marsh lantern]

Do you mean tickets?

[craggy oasis]

Yeah. I want someone to unfreeze my account but they don't work

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff

You can create the ticket there

I reported the issue, but it's the weekend and I don't know when they'll see it

[craggy oasis]

Thank you

[compact plaza]

ill just save up points till then ig

[proper pier]

Im playing rainbow six siege but it keeps saying its not dectecting that im playing a game whenever im playing it

[marsh lantern]

R6 is down on buff

[proper pier]

Oh okay thank you

[rotund wyvern]

what can i do now?

[west quiver]

GG @rotund wyvern, you just advanced to level 1!

[nimble steeple]

#when_is_next_restock

[ornate cosmos]

Try again later and pray that it's not out of stock ig

[rotund wyvern]

ok but it's like midnight

my time

[ornate cosmos]

11.26pm here, I really don't know what to tell you lol

Try again when you wake up ig xd

[rotund wyvern]

i tried but it's said like out of stock last purchased 10 hours ago and it's like 3 am

[ornate cosmos]

I check once in a while and it's always out of stock for me as well

Hopefully one day you'll get lucky and you can get it

[rotund wyvern]

did you get it yet?

[marsh lantern]

#off-topic-english

[urban sail]

what does xpdo

[marsh lantern]

It's for the battlepass

To get through levels

[urban sail]

where do icheck battlepass

nvm found it

thanks

[dry wren]

what is this

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by tolgaflashtr#0 (Staff)

[frosty nest]

do these and it should work great

[dry wren]

is there a way to get the buff pop up screen to pop up manually

[frosty nest]

Manually 🤔 No

[dry wren]

then how do i know if buff is recording my game

[west quiver]

GG @dry wren, you just advanced to level 2!

[frosty nest]

You see popups before and after match

just apply the steps above

[dry wren]

but sometimes it does not pop up

[frosty nest]

Which game

[fallow jasper]

the valo gift cards are rigged. they go out of stock in 5 sec, it my 5 time trying to get the giftcard

i give up

[carmine berry]

I swear it has to be a bot who buys these gift cards, they gone in 3-5sec

[fallow jasper]

rip BUFF

[serene ginkgo]

This isn't a place to rant about how you feel about Buff, I agree we are struggling to stock the market but you are always welcome to ask for a refund and leave

[fallow jasper]

well im leving and uninstaling, see ya later aligator

[reef ferry]

Hey i don't know a lot about the situation currently outside like in the US or anything, but the restock of cards especially valo card happens once a day day here instead of -4 times a day for other cards also it used to happen at 5:00 in the morning earlier now it's 6:00 in the morning which is really frustrating at times, i've been trying to get a card for over 2 months now, can someone please help

[cold hazel]

I didn't know that Buff restocks products xD

[reef ferry]

lol

i've been at it for 2 months now so i know

they restock but it goes off in seconds but the server gets too cchoppy at that time

[cold hazel]

As soon as I open Buff, I see most of the cards sold out

[reef ferry]

there's a time you can track see the last purchase time and try dpening market during that time

they sometimes dont drop it everyday but most of time they do

[cold hazel]

I just usually on Buff in the background and play some games

[reef ferry]

same

but i grinded a while back

now i have liek 1400 or something

like*

it's been more than 2 months of waking up early and not sleeping. please any staff just send me the GIFT card, take the points, take an extra 100 i dont care. just give me one

[nimble steeple]

There is too much, too much demand for cards

[reef ferry]

yea

[nimble steeple]

For now, not much can be done, we have to wait and continue saving buffs

[reef ferry]

i've spent much more in-game out of frustration than i would have if the marketplace was always stocked

[reef ferry]

mine's overflowing

[cold hazel]

I understand how you feel but not much they can do about it or we can do anything about it

[novel dome]

Hello, I installed buff again but it wont let me sign in, make a new account, or even play as a guest, hopefully you gusy know how to fix it?

[nimble steeple]

Sorry, but here on this server there isn't much that can be done to remedy that.

[nimble steeple]

What error do you get?

[novel dome]

It just loads for a bit then nothing happens

[reef ferry]

you prolly have the previous files still in ur pc and it's overlapping with the new one causing the error happened to me once

[west quiver]

GG @reef ferry, you just advanced to level 1!

[novel dome]

ohh

[reef ferry]

try installing it in a different drive or clean the one before

[novel dome]

thank youuu

[reef ferry]

welcome

Goodnight or prolly good morning

whatever

[cold hazel]

I will take the good morning message

[novel dome]

im back and its not working still

i forgot to mention last time that when tryign to login with discord or google

nothing happens at all

I cleared all past files of buff but it still wont work

[cold hazel]

I don't know nor the staff knows it

[cloud tendon]

How do the boosters stack? more time or more percentage?

[bitter flax]

buff is not sending me verification email

[crystal jetty]

hoe do i delete buff?

how*

[tame oxide]

Trying to do the weekly quest for Hearthstone and its not tracking my wins in the Battleground. Is there a bug or a fix for this?

[serene ginkgo]

Afaik they dont really, not too sure how it works though sorry

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by goldfox2112#0 (Staff)

[serene ginkgo]

It doesnt seem to be working correctly, #open-a-ticket to report it

[tame oxide]

I tried that but the site kept throwing an error saying it couldnt complete my request

[manic seal]

ticket system is down rn

try again later

[clear fossil]

I played some matches in minecraft bed wars and its not counting, how can I fix this?

[worldly fulcrum]

bruh why is the support form not working

It keeps saying server error

ah nvm

[spiral nimbus]

It’s been a week and buff still hasn’t fixed tracking

[manic seal]

check #964252567699857448

[manic seal]

which game

[spiral nimbus]

All game modes on overwatch 2 and valorant. Zero builds solo on fortnite. I have overwolf overlay enabled for all games as well. I get XP for the buff pass but no buff points. The matches don’t even go to challenges. When I close the game, it says buff didn’t track the session.

[manic seal]

ow 2 and valorant should be working fine

and fornite is unstable so might not

seems like your side issue

lets check

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[tame oxide]

Mine are all checked and having the same issues with Hearthstone

[manic seal]

do you see the pop up at the start and end of the match?

[tame oxide]

Yes

and I leave them open

[manic seal]

on the pop up at the end you see points earned

[tame oxide]

Not on battlegrounds

[manic seal]

as i know battlegrounds gamemode is down in buff

[tame oxide]

Gotcha

Thanks!

[magic inlet]

https://support.buff.game/hc/en-us/requests/new

[magic inlet]

Check Spam folder

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Normal User)

[magic inlet]

Try restarting overwolf on your task manager and open buff again. If that does not work, try using another network (another wifi, or even mobile hotspot) because it might be your ISP

[fathom sigil]

i used to use buff 1 yr ago afterwards reset my pc now i download it again i cannot able to login in old acc

[magic inlet]

Any error message?

[fathom sigil]

forzen account not allowed extention

[magic inlet]

#1135607188430262293

[fathom sigil]

i filled the form when will i get unfreeze

[magic inlet]

More percentages

[scarlet stag]

how do i search games

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[scarlet stag]

is there no roblox?

[marsh lantern]

There is, but time-based

You can only earn XP with Roblox

[scarlet stag]

oh ok ty

[graceful flame]

Can i get help here to get my account unfrozen?

[marsh lantern]

What error does it show?

[graceful flame]

"frozen account not allowed exception"

[marsh lantern]

#1135607188430262293

[graceful flame]

when i try to log in w google email or discord

ai thanks

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff

You can create the ticket there

[charred crane]

Ty @marsh lantern

How long will it take for my account to be defrosted?

[west quiver]

GG @charred crane, you just advanced to level 1!

[marsh lantern]

What error does it show?

[marsh lantern]

You have to fill this form #1135607188430262293

[marsh lantern]

I don't know what it says there

[charred crane]

Your answer was recorded.

and

Send another response

[marsh lantern]

Great! Now wait 7 business days

[charred crane]

ty!!

You best!

how??

[marsh lantern]

Is this a new account?

[charred crane]

i create, idk how 😄

[rustic drift]

where cani find my purchased boxes

[marsh lantern]

If you tried to create a new one, don't bother - multiaccounts are not allowed and it will most likely get frozen too

[marsh lantern]

On "Explore Buff Boxes"

[rustic drift]

yes

i just bought one and i didn't get anything

[marsh lantern]

Try restarting Overwolf on your task manager and open Buff again

[rustic drift]

ok i am trying

[charred crane]

how to verify

[rustic drift]

i still don't have any boxes

[marsh lantern]

You should've received an email

[marsh lantern]

Send a ticket explaining the issue - go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff

There you can create it

[charred crane]

where i have to post this request?

in my email

@marsh lantern

hello?

[marsh lantern]

#info-and-rules

[snow apex]

i have a question after i fill in form for my account getting frozen i just wait 7 buisness days and i can login or...

[marsh lantern]

Wait 7 business days and try to log in then

[snow apex]

alright thank you

[sleek cobalt]

HI. i have been trying to claim from the store for days now, your marketplace refreshes it's items 2:30am for me. at 2:20 i start refreshing every few seconds, around 2:25 the store go's blank, i then keep refreshing until 2:35 when it eventually reloads the items and then it tells me the item i want has been last bought 5min ago. you should load more items to buy and give everyone a fair chance as i stay awake long past my sleep time to try and claim but can't because your store does not load until everything is sold out again. what can i do to claim

[marsh lantern]

You're probably refreshing too many times too quick, so you're put on a cooldown - just try refreshing when you think the next restock is going to be. Also, check #870329411986149536 #when_is_next_restock

[sleek cobalt]

i have tried refresh at 2:30 only and it just stays blank until 2:35 after every thing has been bought

[marsh lantern]

Hm, I just bought a card yesterday, so the market works fine. Try refreshing just once or twice

[cold hazel]

@marsh lantern Do you have predictions?

[marsh lantern]

#info-and-rules

And wdym?

[cold hazel]

Of when the market will be restock because all I see is keep an eye on the market

[sleek cobalt]

it's not a refresh timer cooldown thing like i said i have been trying for days to claim only refreshing once or twice. 1min before 2:30 1min after and on time

[marsh lantern]

#870329411986149536

[marsh lantern]

Try checking your network, or restarting overwolf before buying - but market works fine, it shouldn't go blank

You can try reinstalling with a clean slate too

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[sleek cobalt]

last night i refreshed constantly and it did the same thing, it seems like the market favors certain demographic areas over others

[marsh lantern]

That's just not true - market works the same for everyone

Try every step I told you above

[sleek cobalt]

the market literally go's blank 2:25-2:30 and says reloading items and does not respond till 2:35-2:40 it's not an internet thing, i'll do a clean install but i don't think it will solve anything

[west quiver]

GG @sleek cobalt, you just advanced to level 1!

[sleek cobalt]

also the restock times are really pathetic. people earn the buff coins so just keep it stocked

[marsh lantern]

Don't use this channel to rant, I understand you're frustrated, but you can check #common-questions - or go to #off-topic-english to express your frustration

[sleek cobalt]

no i will not this is a support channel so support must relay our issues to the devs etc. it doesn't make sense at all.

[smoky pendant]

lonegryffin has been warned.

lonegryffin has been warned.

[marsh lantern]

Again, don't use this channel to rant. It's understandable that you're frustrated, but market works fine and nobody complained about it being "froze" for a whole 5 minutes, so it must be on your side. I gave you 3 tips to follow in order to maybe get it fixed. I forwarded you to 3 channels to answer your questions, but you keep ranting here

I'm so sorry that the app is "froze" for 5 minutes. Try those steps, and if they don't work, come back here explaining the issue

Check that you have enough RAM and space on your disk and that your machine is not being slowed down maybe

[sleek cobalt]

lol ok what ever, better internet than 90% of people and IT is my proffesion so i garentee you it's not a pc problem but what ever

[serene ginkgo]

None of our devs actually read this and our staff don't really have good access to our devs so ranting here actively makes things worse for them

[sleek cobalt]

where do i raise questions to the devs?

[serene ginkgo]

#open-a-ticket

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff

You can create the ticket there

[serene ginkgo]

Ah I forgot about that sorry

[charred crane]

How to change the Accounts 'Login'?

Please help

[marsh lantern]

I don't think you can

You can change your nickname, but not the login

[charred crane]

😦

What is the login used for? the username which we have to enter when logging in?

I just logged in through Google... Because I didn't remember the Login

[sleek cobalt]

i know this is rant but it just seems like they don't really care about the users anymore. in the beginning they had gaming mice and headsets games etc to claim but now everything is just empty with no support nothing and they are still making money

[serene ginkgo]

Are you from the US? If not then you wouldn't have been able to redeem those equipment to begin with. We've set items to only be visible for their own region

We're aware support for regions other than the US is kinda lacking atm but I don't really know what anyone's thinking

I'm hoping eventually we cut service for regions we can't stock for to reduce user dissatisfaction and I know a few people who want that but money is money and capitalism marches forth

[sleek cobalt]

so you just confirmed what i said earlier that they favors certain demographic areas over others are true so in reality my area has 2 things we can claim, 1 of each and stuff load slower because we are not in the USA

@marsh lantern jumping on my head for speaking the truth lol how do you feel now lol

[west quiver]

GG @sleek cobalt, you just advanced to level 2!

[serene ginkgo]

The marketplace itself does not behave differently

For each region

[marsh lantern]

?

You're wrong

Goldi just told you that some regions have more/less items than other regions, but it's not slower in some regions

[serene ginkgo]

It's not "1 of each" and the marketplace isn't slower in different regions

If you have experimental proof, feel free to open a ticket and bring it to the staff and they will help you look into it

I'm not interested in allowing any more of this conversation here

[sleek cobalt]

i will test again tonight and take screenshots ect after reinstalling like suggested and post it

[serene ginkgo]

Doing it here will achieve nothing

[nimble steeple]

The next restock is in 14 minutes, so good luck

[serene ginkgo]

I'm getting a dev friend to check the issue with the #open-a-ticket link

Hopefully that will be resolved soon

[sleek cobalt]

not for me it restocks once a day at 2:30 am

[cosmic star]

For me the restock is at 1:30 am and i tried to get the riot games gift card today but i had no chance. So is it litterly working like that? Do i have to wait until its 1:30 am in the morning to even have a small chance to get one? Absurd!

Thats such an unfair restocking time

[marsh lantern]

Don't use this channel to rant

[sleek cobalt]

lol the can of worms has been opened

[cosmic star]

mb

[nimble steeple]

#off-topic-english pls

[charred crane]

did the 5 euro amazon cards get removed ?

[buoyant topaz]

open back my frozen account plase

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

What error does it show?

[buoyant topaz]

open back my frozen account plaese

[marsh lantern]

What error does it show?

[nimble steeple]

??

[marsh lantern]

[marsh lantern]

#1135607188430262293

[fringe grotto]

I can't see US Riot Access points while I'm in the US, but my friend who lives 5 mins away from me can! HELP!

[teal bough]

i also need help cuz i clicked on the wrong game type, i need rewards from genshin ect but i can only choose valorantn or league ect.

[serene ginkgo]

we don't support genshin tracking

if u have a second monitor u can get a second monitor bonus but other than that you can only get xp

[teal bough]

ohhhh

kk

ty tho

[marsh lantern]

Send ss of your marketplace

[safe spruce]

I created a new Buff account and verified my Clash Royale account, but when I tried to link it on my PC, it wouldn't let me verify, even after deleting the old account

[marsh lantern]

Do you see any error?

[safe spruce]

No

All it says is your account cannot be verified.

[marsh lantern]

Send ss of the error

[frigid bloom]

im not getting any challanges done on r6 cause buff says start game not found???

[marsh lantern]

R6 is down on buff

[frigid bloom]

ohhh ok cheers

[west quiver]

GG @fringe grotto, you just advanced to level 1!

[marsh lantern]

Are you from the US?

[fringe grotto]

Yes

[marsh lantern]

Did you create your account in the US or in Germany?

[shy shuttle]

Yo I bought 2 buff boxes yesterday and I didn’t get it

[marsh lantern]

Restart overwolf on your task manager and check again

[heavy cedar]

guys i have a question(may sound dumb)

[shy shuttle]

Alright

[fringe grotto]

I was not in the US when I created the account

[heavy cedar]

Should i download the games before playing them on buff?

[marsh lantern]

That might be the issue. I don't know if they can change your region, but try sending a ticket and explaining your situation with as many details as possible #open-a-ticket

Oop, that link does not work atm

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff

You can create the ticket there