support-en

[signal pumice]

i didn't know about that lottery, they told me that a $25 code would come when they gave me 5 tickets

[west quiver]

GG @signal pumice, you just advanced to level 1!

[wary robin]

give us riot gun buddy :D

[marsh lantern]

who told you that?

[signal pumice]

give this to me
@misty jackal

[marsh lantern]

?

[signal pumice]

ali do you speak Turkish

[marsh lantern]

no

[signal pumice]

do you speak Italian

[marsh lantern]

no

[signal pumice]

and why is your name ali ali a turkish name

[marsh lantern]

it's not only a turkish name - either way, here you must state the issue in english

you can use google translator

[nimble spade]

even if i close it, i still cant click anything in the csgo menu, so i decide to close buff overlay in overwolf and it fixes the game

[wary robin]

hey @marsh lantern i purchased the pass which is for 5.99 Dollars but in premium package for yearly pass is for free so now if i buy premium it will cost me 70 dollars so pass money which i paid will be use lesS?

[signal pumice]

@misty jackal said this to me $25 vp is coming directly die

[uncut onyx]

#info-and-rules

[smoky pendant]

KaliaaAndy#4461 has been warned.

[uncut onyx]

No pings

[wary robin]

why i am warned?

[marsh lantern]

if you already paid the 5,99$, you probably won't receive a refund

[uncut onyx]

#info-and-rules

[marsh lantern]

given that you bought your elite after that

[marsh lantern]

read #info-and-rules please

[signal pumice]

@misty jackal said this to me $25 vp is coming directly die

[marsh lantern]

well, if you check the description of the raffle you can clearly read that it's only 1 winner daily

it's not guaranteed you'll win

[wary robin]

i dont know why i am warned i just asked simple question to support team !

[marsh lantern]

like a lottery

[uncut onyx]

No ping bro

[marsh lantern]

rule 4

[misty jackal]

i neever said that btw

[charred crane]

hi, why my account is frozen ?

[marsh lantern]

send a ticket #open-a-ticket

when was the last time you used your account?

[analog pike]

How do I post a valorant clip on buff?

[light cape]

what does the gamer boost do in the battle pass?

[stuck tapir]

Hi my account get frozen for no reason

[cobalt sigil]

Waahh.. Still Frozen, how long does this take?

[magic inlet]

send a ticket #open-a-ticket

[magic inlet]

some days

[cobalt sigil]

Who is in your profile? looks like Steve

[tame heart]

Does mw2 warzone count ?

[drifting lake]

hello - if i need help with ticket got lost where can i get help ? thanks 🙂

[dull harbor]

?

[marsh lantern]

no atm

[marsh lantern]

wdym?

[marsh lantern]

send a ticket #open-a-ticket

[dull harbor]

Ok

[woeful stratus]

how do i redeem codes on buff?

[charred crane]

How do i reduce the time to close the window that pops up after every game

[marsh lantern]

go to lounge -> redeem code

[marsh lantern]

i believe premium users have less time (or no time), and they can deactivate that window

[tame heart]

Do you have any idea when mw2 will come to buff

as challenges ?

[manic seal]

No info

[charred crane]

Why would you make that premium only

Thats stupid

[manic seal]

pop ups has ads. which buff earn by them, if you close them earlier, they earn less money for it

premium users doesnt have ads

so they can close them earlier

[charred crane]

I guess thats true

[austere urchin]

why is anything out of stock ? ❤️

[marsh lantern]

there's a lot of demand

people are quick to buy them

check #870329411986149536

[blazing inlet]

What is the reason for vp not showing in stock? Is it that it won't come back or will there be some kind of price update or something?

[austere urchin]

ok ty @marsh lantern have a nice day

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻#0014 (Staff)

[blazing inlet]

Thanks

[west quiver]

GG @blazing inlet, you just advanced to level 1!

[stiff crescent]

how long does it take to get my account unfreezed?

[manic seal]

some days

[stiff crescent]

it's been like 3 days since they said they will unfreeze it

[manic seal]

some more days

[stiff crescent]

ok ty

[signal pumice]

@marsh lantern if we win this $25 vp, where will we get it from, I'll ask if I know

[smoky pendant]

Medesen18#1100 was muted.

[sly bronze]

what are the reasons for an account to be frozen

mine got frozen after a password reset

i think

[manic seal]

you will get it on the inventory

[manic seal]

multiple, inactivity, abusing a bug, having multi accounts, using vpn

and could be more reasons

[sly bronze]

probably inactivity since i downloaded it just now and last used a couple months ago

[manic seal]

likely

[charred crane]

Its showing me fraud errors

Even tho i completed the match

[manic seal]

which game

[charred crane]

Rocket league

[west quiver]

GG @charred crane, you just advanced to level 2!

[uneven sleet]

why am i not getting any battlepass xp from league?

[marsh mist]

i have received email with promo code but did not see promocode button in app

[manic seal]

its on settings

[manic seal]

do you earn points by playing?

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[charred crane]

Nvm

I restarted buff

And it started giving me points again

[manic seal]

all good then

[charred crane]

Also uhh

The price for the loot box are not correct for indian rupees

It charges you 95₹ which is 1.15$

But it shows that it costs 0.99

[manic seal]

conversion is made by google, not buff

so, it can vary

[charred crane]

I see

[fallow river]

How can I access raffles from the application guys?

[lyric sail]

Hey I need some help with buff, I tried to log in to my account and saw that my account was frozen Ive only used buff once a year or 2 ago and deleted it, I just reinstalled it and remembered I had a buff account but I cant log in because its frozen. Please help.

[frosty nest]

#open-a-ticket send a ticket

[sage quail]

#open-a-ticket unfortunately my shop doesn't get new options to buy since half year. Is this normal that normal shop has nothing for the future to spend the buff points.? I have now 4200 but I think they are nothing worth without a shop

[frosty nest]

What items do you have in the marketplace

[sage quail]

1 second I send picture

These are all in shop

As you see I can save sea turtles or plant trees or clean the ocean. ITunes and pubg. Both I don't have. And this haven't changed since 6 month around

When I started cool hardware was offered and I Really thought one day I can get them. But if that stays like this I don't see sense in buff any longer.

[uneven sleet]

i earn buffs but not xp

[unborn gate]

How can i fix this? Help pls

[rose basin]

How do i redeem codes

[floral hare]

#open-a-ticket my account is frozen

[tough rune]

same

my account is frozen

[magic inlet]

send a ticket #open-a-ticket

[frosty nest]

So, what do you want to have in your shop

[magic inlet]

send a ticket #open-a-ticket

[magic inlet]

if you've sent in a ticket there's nothing to explain

[final kayak]

hello buff game doesn't count the tasks she did she said hit the head 7 times it's 7 but still I hit 6 in the head at least 16 times can you be interested@frosty nest

[rose basin]

Dont @ staff

[frosty nest]

Yes, you need to do it in 1 match

And why did you consider BUFF as a girl

[rose basin]

LMAO ong

[west quiver]

GG @rose basin, you just advanced to level 1!

[final kayak]

bro i did it in a match already if you want valo name atim look it doesn't accept it doesn't accept

[frosty nest]

Yes, you need to hit 7 times

You say you hit 6 for 16 times

you need 7 for 1 time

[final kayak]

bro it stayed like this every match 7 i hit the head already it doesn't progress

[frosty nest]

send screenshot from popup

[final kayak]

@frosty nesttürkçe biliyormusun

[magic inlet]

refresh the challenge BUFF

[frosty nest]

Hayır

#info-and-rules

[final kayak]

reis açılır ekran derken

how do we renew

[magic inlet]

speak only English in this room

[final kayak]

it's the first time i spoke english so fluently

bro what's the use of this now what should i do

[west quiver]

GG @final kayak, you just advanced to level 1!

[magic inlet]

if you don't have a question go to the room #off-topic-english

[final kayak]

buff game i say it doesn't count missions can you help me please

[frosty nest]

get more heatshots

[magic inlet]

you already got your answer

[final kayak]

Which parts should I shoot?

[magic inlet]

read the challenge

[final kayak]

get 7 headshots inone mach she is writing

i hit it in a match already 7 but it wrote 6

[magic inlet]

like at the end of the screen it showed you 6

[final kayak]

What should I do now

[magic inlet]

If you gave 7 head kills and it didn't show on your challenge so reset your challenge room and if it didn't acknowledge you so keep fighting get 7 head kills in one match. That's all the help I can give you.

[frosty nest]

head

[final kayak]

in short, you say try again, 7 heads in 1 match

[frosty nest]

lmao it literally says "head" shot

not try again

do it once

[magic inlet]

yes

[final kayak]

ok have a good day

[frosty nest]

It is most likely that you are counting it wrong

statistics never lie

[magic inlet]

Next time, please tell us normally that it's enough to say you don't understand the challenge task

[final kayak]

Does spike count on offense or does it have to be ranked or unranked or is it a life and death battle?

[manic seal]

send a ticket #open-a-ticket

[zealous ridge]

Its ok i made a new account

Ty tho

[digital herald]

i highlight but where does it go i dont see it in highlights or library ?

[frosty nest]

did you turn on the setting and save it

[digital herald]

eah when i press it it says manual capture or recording

so it should work

it says manual capture when i press f7 in game

andbottom left of game is a red dot

[frosty nest]

yes it should work fine

which game though

[digital herald]

valorant

it should work fine exactly i test to see if the clip is laggy but theres no clip

[frosty nest]

Try restarting game and overwolf

it should work good

[twin tulip]

Is tracking fixed in Dota 2 ?

[frosty nest]

What was wrong with it

It should be working fine rn

[grim wolf]

where can i leave a suggestion?

[digital herald]

its working now i think game needs to end

for it to load

[frosty nest]

Yeah, most likely

[fallow badger]

yo can yall tell yall plug to get yall more $20 nike gift cards

[sage quail]

@scarlet cypress when I started to play buff, there was always the offer to get with a lot of points this special gaming key board(not convential one) that looked very good and I tried to safe alle points for it. It is unfortunately, not longer in shop. Is this still an offer in coming?

[frosty nest]

You still have physical items in your marketplace, no?

[sage quail]

just the one i send you above in picture

[west quiver]

GG @sage quail, you just advanced to level 1!

[frosty nest]

Where are you from

[untold fog]

My account is frozen i just edownloaded

[frosty nest]

you logged in before

[untold fog]

yeah

[frosty nest]

and your account is frozen because of inactivity

#open-a-ticket send a ticket

[untold fog]

yeah

ok

i opened one

but i would like if i could get it reinstated asap

[frosty nest]

Not really possible

but it will be unfrozen in less than 7 days

[untold fog]

oh ok

[timber epoch]

how do i turn off the overlay whenever i play a new game?

this

[frosty nest]

You can't, that's second monitor bonus screen

you can close it by pressing the cross though

[timber epoch]

can you at least turn off this one?

[maiden trench]

I'm trying to play minecraft, but whenever I do a duels or bedwars match on hypixel and close out of minecraft it says it didn't track anything.

[frosty nest]

you can disable start-game and end-game pop-ups via premiums

but not launch game

[frosty nest]

#964252567699857448

[timber epoch]

of course

[maiden trench]

ah, that makes sense- not the most ideal, but I understand why it's that way

[proud wasp]

try with a diufferent browser

[blissful moth]

are riot gift cards only for premium users?

[manic seal]

nope

[frank oriole]

@manic seal Hey, It's about the Fall Guys XP problem. I couldn't game for a while but I have now and I've got the screenshot

This is from just a few minutes ago
0 XP

[frosty nest]

That happened to me on LoL as well

[last totem]

hello I'm have a problem with my lol code

any help would be nice

[hoary dawn]

what time is restocks

[manic seal]

which

[manic seal]

#when_is_next_restock #870329411986149536

[last totem]

$5

i got it

a few min ago

[manic seal]

and whats the problem

[west quiver]

GG @last totem, you just advanced to level 1!

[manic seal]

where are you from

[last totem]

Us

[manic seal]

is your account in us?

[last totem]

Yes

[manic seal]

the code starts with ra-?

[last totem]

Yes

Do codes not work if you transfer?

[manic seal]

if you are sure that your account is in the usa, then send a ticket #open-a-ticket

[manic seal]

wym

[robust ferry]

My account is frozen can somebody help me

[manic seal]

yes, send a ticket #open-a-ticket

[last totem]

I transfer my account singapore

[manic seal]

then your account is not from usa

its from singapore

thats the reason that it doesnt work

[robust ferry]

Done

[last totem]

Ok thanks for the help

[maiden eagle]

i have a bug

when i tried watching an ad and it wont let me watch it nor will it go away

[unreal comet]

Help my i account is frozen is there somebody that can help me

[upper citrus]

Hey, I'm having an issue where I can't redeem the level 20 premium pack

[maiden eagle]

i fixed it nvm

had to restart my computer

[frank rover]

maybe you already got it?

[upper citrus]

Its stuck on "claim"

[upper citrus]

I can't go past 20 for some reason

even though i'm level 24

[frank rover]

hm, idk then sorry

[marsh lantern]

click on the image you want

you must choose one

[upper citrus]

ah, it appears I lack brain cells

thank you Ali

[marsh lantern]

send a ticket #open-a-ticket

[nocturne flint]

yo guys how do i talk to the staff?
i accidently bought 25 raffle tickets 2 times
i bought first time and it didnt load so i bought it the second time
and
49 raffle tickets
please help?

[west quiver]

GG @nocturne flint, you just advanced to level 1!

[uneven sleet]

not getting xp from league help pls

[fringe pecan]

i am unable to login into my acc when ever i try to login it shows error your acc has been frozen pls contact support for any details

[charred crane]

Is the mobile app broken again

It wont register my 1 star wins in clash of clans

[marsh lantern]

you can try sending a ticket #open-a-ticket but no refund is guaranteed

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Ali 🌻#0014 (Staff)

[marsh lantern]

check those steps and see if you have the game overlay activated

just like the gif

[marsh lantern]

send a ticket #open-a-ticket

[marsh lantern]

api might be down and that’s external to buff

[nocturne flint]

ali if i send a picture with proof will it help me get a refund?

[marsh lantern]

i don’t work for buff

[nocturne flint]

alr

[marsh lantern]

you have to send a ticket

[nocturne flint]

no pron

prob*

[marsh lantern]

we don’t handle administrative stuff here

only via ticket #open-a-ticket

[nocturne flint]

ty

ill do that right away

[uneven sleet]

buff works; im still earning buffs but no xp for battlepass

[marsh lantern]

what gamemode are you playing?

[uneven sleet]

summoners rift

ranked

[marsh lantern]

are you exiting the lobby post-match too quickly?

[uneven sleet]

nope

everything is normal

getting buffs, game is tracking

just no xp from games

[marsh lantern]

if you’re getting points, you should be earning xp

restart overwolf on your task manager

and restart the game too

check manually after a game if the pass updates

like, when the game closes and goes into the lobby post-game, open buff (have it on lounge already) and check if the pass updates

[uneven sleet]

okay

[west quiver]

GG @uneven sleet, you just advanced to level 2!

[little moat]

2nd option doesnt work, i js wanna get rid of pop up window "launch game scren" thing

[karmic vortex]

How to complete "Collect coins" challenge in Fall guys if you can't collect coins?

[analog stream]

can point boosts can be stacked? i mean 5% for 12h and another 5% for 12h = 10% for 12h

[karmic vortex]

I tried it but did not see much difference

[little moat]

any help please?

[marsh lantern]

what challenge is that?

[marsh lantern]

yes afaik

[karmic vortex]

weekly challenge

[marsh lantern]

you cant unless you’re premium

[little moat]

oh

[west quiver]

GG @little moat, you just advanced to level 3!

[karmic vortex]

this

[marsh lantern]

seems like you already completed it

[analog stream]

it does not appear to do so, will check it after a game in transactions but for now it shows me a 5% buff instead of 10%

[marsh lantern]

hm, weird

try restarting overwolf

last season you could stack boosts

[charred crane]

hello

i am getting error saying my account has been frozen

when i try to login

please help me

[marsh lantern]

send a ticket #open-a-ticket

[charred crane]

done

how long will it take to get my account unfrozen

[uneven sleet]

i gained 700 xp suddenly after finishing a league game, is the xp count just bugged?

[marsh lantern]

a few days

[marsh lantern]

could be, or could be the xp from that match

[analog stream]

it does stack

[dense sage]

.

hi guys

[analog stream]

okay and can i earn more than 50buffs per day with these boosts?

[karmic vortex]

I did it before I reached the max level in fall guys. Now I can't get coins/xp because I am at max level so how can I complete it new challenge?

[karmic vortex]

Play Fall guys for 2-5 points per game (1 game takes 1-5 mins)

[analog stream]

wtf thats a lot thanks

[karmic vortex]

Yw

It was 15 points per game with premium 3 months ago 💀

[analog stream]

i'll download fall guys and update you on that after a match

[karmic vortex]

Alright. Good luck!

[analog stream]

with premium?

[marsh lantern]

afaik boost don’t count for the limit

[karmic vortex]

idk. Mainly depends on the coins you get from game

[analog stream]

and one last question. Premium Elite players have limit increased to 150 per day right?

[marsh lantern]

no, limit is the same for all

50 points daily

but premium boost don’t count for that limit

[analog stream]

secondplace

so it is good way to farm buffs

[karmic vortex]

nice

[karmic vortex]

yea

[short tinsel]

hello, how do i know my account is gonna be unfrozen? I already sent about that issue to CONTACT US 24 hours ago, so when it should be done?

[final kayak]

Why was valorant vp removed?

[short tinsel]

removed what?

oh

don´t you mean out of stock?

[final kayak]

vp is showing as premium now razer gold is gone too

[west quiver]

GG @final kayak, you just advanced to level 2!

[short tinsel]

but, why is that, now i have no reason to use this app...

[final kayak]

Unfortunately it may be gone, I hope it will come again.

@frosty nest Tolga will this come again or not?

[short tinsel]

+1

[west quiver]

GG @short tinsel, you just advanced to level 1!

[final kayak]

vp arrived but out of stock now

[short tinsel]

oh man i see that it was stocked 6 min ago and some dudes are checking it 24/7 and they instantly buy it q_q

and there are 2 of them one of them has only premium price how do they mean it?

[frosty nest]

it wasn't in stock

it was bugged

there is vp for all users as well

[short tinsel]

and will we be able to buy VP in future even I dont have prepium?

oh ok

and do you know how long it take to get my account back? it send me I have frozen account and 24 hours ago I sent on COUTACT US about that issue. + they send your request has been recieved... so now just i have to wait????

[marsh shadow]

i got my account frozen after year of not using it.How to unfreze it?

[frosty nest]

#open-a-ticket send a ticket

[quick dock]

How I get my account unfrozen

[short tinsel]

you need to send it to contact us that s all i know https://www.buff.game/contact-us/

[quick dock]

ok

[short tinsel]

but even i have the same problem

if you get rid of it pls tell me

i sent to contact us 24 hour ago but still frozen

[quick dock]

ok

[marsh shadow]

done./ what now? wait?

[short tinsel]

yeah im waiting too

24h

i dunno how long it takes

[quick dock]

sucks man

[short tinsel]

yep

why is that so

[quick dock]

i dont know

[short tinsel]

mby because lot of accounts have been created and they have confusion in it

[analog pike]

buff highlights capture only roblox and not valorant why is that so?

[magic inlet]

it may take more than 7 days before you get a reply

[magic inlet]

and if you waiting 24 hours doesn't mean they'll send you an answer right away

[short tinsel]

yeah i get it i only said that becouse if i wouldn´t the guy would just send me to send a ticket

[west quiver]

GG @short tinsel, you just advanced to level 2!

[magic inlet]

Let him send it himself, but you didn't know when you'd get a reply either. I just sent you a reply.

[short tinsel]

ok

[crimson bolt]

what's the fastest way to farm xp

[magic inlet]

Play long game

[crimson bolt]

wdym

[magic inlet]

Just play long and you'll get more XP. Here's a list of things supported by the game https://www.overwolf.com/supported-games/

[stark glade]

does buff market auto refresh or do i have to switch tabs every second if i want to refresh mor frequently

[magic inlet]

Is not auto refresh

[stark glade]

does switching tabs do the trick

like homepage to shop

[magic inlet]

yep

[merry thicket]

Good afternoon, I tried to log in to my account after a long time and I my account has been frozen. What to do?

[magic inlet]

send a ticket #open-a-ticket

[charred crane]

Can the Global RP cards be used on the league SG server?

[elfin cairn]

My account is frozen, how can I open it again?

[magic inlet]

Send a ticket #open-a-ticket

[marsh lantern]

what server is that?

[tidal stirrup]

does the time of restock of riot cards changed?

[west quiver]

GG @tidal stirrup, you just advanced to level 2!

[marsh lantern]

#when_is_next_restock

times can change without further notice

they’re unknown

[tidal stirrup]

ah k thanks

[worldly bobcat]

10$ riot access code how many rp

[magic inlet]

what a game

[worldly bobcat]

valorant

[magic inlet]

I think 950 VP + 50 bonus so 1000 VP

[hollow dune]

why does buff say my account is frozen?

[magic inlet]

send a ticket #open-a-ticket

[magic inlet]

WHY IS MY ACCOUNT FROZEN?
Our anti-fraud system has detected that based on your fingerprint you are the owner of multiple Buff accounts or that a VPN was detected, which is prohibited according to our TAC. To avoid this kind of situation in the future - please avoid multiple accounts creation and using VPNs.

[hollow dune]

okay thx

[hollow dune]

ive only ever created 1 acct before and that was for rocket league but then i stopped using buff for a long time. Now im playing valorant and i want buff for it but when i try to login it sends this error

and i dont use vpn too

[serene ginkgo]

Again, their accounts might be frozen for inactivity instead of breaking tos, its far more common now than when that message was posted

[hollow dune]

okay

so what do i do now to use it?

[fossil pine]

I am trying everyday i think its impossible to take this card it shows this

[unreal comet]

I have sent a ticket 1 day ago for unfrezzing my account and still nothing HELP

[raw spade]

1 month completed ...

trying since 1 month still not ggot

its stock in 6:15 in my country and out of stop within 6:15 idk

maybe bots buying or buff never puts item in stock

[west quiver]

GG @raw spade, you just advanced to level 3!

[unique crater]

ddddddsa

[wicked wharf]

haha still here?

[raw spade]

yeah

haha

[serene ginkgo]

#open-a-ticket

[serene ginkgo]

It takes awhile to unfreeze everyone's accounts due to sheer volume. We don't always respond to tickets immediately either.

[raw spade]

why to open ticker if u want i can giv u my account .. .any way we got get it

dm me

[dim portal]

how do you check when your premium runs out

[shy hill]

I'm trying to purchase one of this cards for a few days by now. Can't you just put more cards in market if it is high demanded? Or just make it to order a card and get a code 1 or few days later?

[exotic crag]

hey, i wanted to login to my account and it says my account is frozen, contact support

[hollow dune]

same

[thorn urchin]

4 days lets go

i opened a ticket but its so slow

[magic inlet]

send a ticket #open-a-ticket

[magic inlet]

have you been contacted by support and when did you submit your ticket

[rancid zenith]

Anyone know how to stop buff from decreasing my FPS in game

[magic inlet]

https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-

[rancid zenith]

K thx

[thorn urchin]

sure 4 days waiting for code 3 days from sended the ticket

[cursive skiff]

i just completed the level 3 challenge for 40 buffs but it didnt give me any

can someone help

[magic inlet]

check your transactions

[cursive skiff]

it says that it happened but the number of buffs at the bottom didnt go up with the 40

[magic inlet]

send a screenshoot transactions here

[magic inlet]

Restart BUFF

[cursive skiff]

ok

oh yeah that worked

thanks

[magic inlet]

try waiting 3 more days for a response

[twilit rose]

Hey my account is frozen how can i unfroze it ?

[marsh lantern]

send a ticket #open-a-ticket

[twilit rose]

okay thx

[drowsy kite]

my account is also frozen and i cant log in to my account

[magic inlet]

send a ticket #open-a-ticket

[drowsy kite]

i already did

[shadow wolf]

please wait for a response from the support team

it'll take a while

[drowsy kite]

is it gonna send a email when its unfrozen?

[shadow wolf]

i think u have to fill out a google form

which will be sent by support team

[magic inlet]

unfrozen can take 7 days

[compact beacon]

buff isnt working for me

[silver junco]

What sould i do if my account frozen?

[frosty nest]

#open-a-ticket send a ticket

[frosty nest]

more details

[compact beacon]

i played a few games of bedwars and nothing happened even though theres a challenge where you need to play 10 games

[frosty nest]

#964252567699857448

[icy pumice]

I send a email asking how to unfrozen my account. But how do I do it?

[shadow wolf]

#open-a-ticket

Did u fill the ticket there?

[icy pumice]

Yes, I filled it out

so that what it was

[shadow wolf]

Now just wait for someone to check your ticket

IT might take a week

[split sparrow]

Hello buff Team my buff Account is frozen can you tell me why and how I unfreeze it?

[manic seal]

send a ticket #open-a-ticket

[eager island]

On the mobile app, when I finish a clash royale endless challenge, it says that I can claim 3 buffs. When checking the transactions, I only get 1.81 for the clash royale challenge completion. Why is that?

[charred crane]

why is there an option to watch ads

but cant watch ads

[eager island]

This normally happens if you have an adblocker that blocks ads on the system.

If it’s not that, there probably just aren’t any ads for you wherever you are

[regal lintel]

there is new bug which simply end progress and set up forced relog ?

[manic seal]

shows 3 but it gives the real amount

[manic seal]

ads depends on region and device

[manic seal]

probably the app got offline for some seconds and it made it log out

[regal lintel]

actually almost every day at least once . . .

[charred crane]

Am in india

no ads?

[manic seal]

likely

[surreal bloom]

is COD Warzone, COD MW2 or only Warzone 2.0 for challenges?

[manic seal]

cod warzone

[surreal bloom]

so not 2.0?

[manic seal]

nope

[surreal bloom]

is it going to update to 2.0 anytime soon?

[manic seal]

no eta

[surreal bloom]

ok thnx

[final kayak]

buff game writes 10 thousand for 1st rank, will it give 10 thousand when you do it?

[manic seal]

can you send a screenshot

[crisp silo]

yo i just logged into buff after ages of not using it and it says my account is frozen?

[manic seal]

send a ticket #open-a-ticket

[final kayak]

which one should i assign

[manic seal]

wym

[final kayak]

I don't understand what to put

[crisp silo]

when will i get a response from my ticket and where?

[manic seal]

where

[manic seal]

to your email

[final kayak]

buff game writes 10 thousand for 1st rank, will it give 10 thousand when you do it?

[manic seal]

i dont know that are you talking about

i asked for a screenshot of it

so i can understand it

where is it

so, please, provide a screenshot to see

[final kayak]

yes

[humble ruin]

Feels like I get scammed tbh

It has been 3 days since I bought a gift card from shop.buff.game

[final kayak]

there are 2 in a mission, will I get 10 thousand buf points when I do 2 of them?

[humble ruin]

And I still haven't received it yet

I've already opened a ticket but no one is replying

[manic seal]

if you sent a ticket, wait for their answer

[humble ruin]

Takes like forever

...

[manic seal]

can you provide an screenshot?

[manic seal]

they answer in some days

[final kayak]

i'm trying to say that

[manic seal]

challenges

challenges gives 10bp

in lv 1

lv 2 gives 20

lv 3 gives 40

[final kayak]

what does this do

[manic seal]

wym

[final kayak]

what does this do

[manic seal]

raffles

you participate

and you can win these prizes

[dreamy heron]

what about stocks guys 🤣

[manic seal]

?

[dreamy heron]

everything is out of stocks

[manic seal]

wait for a restock

[severe orbit]

Is there a bug or is the market just super inactive?

[dreamy heron]

everything get out of stocks in 1sec

[manic seal]

they restock daily twice to thrice

[manic seal]

there is high demand

[severe orbit]

weird can not even buy and I dont have time to snipe them

[manic seal]

they are bought fast since lots of people are getting them

[worldly bane]

Any idea why Buff isnt registering that im playing a game?

It worked upon first download earlier today but since starting my game again it is no registering that i'm playing a game

[dusky fractal]

why does it tell me that my account is frozen ? please help

[manic seal]

which game

[manic seal]

could be many reasons

[worldly bane]

Apex legends

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[dusky fractal]

i changed pc but same account

is it a security thing ?

[manic seal]

having the same account in multiple pc can be a reason yes

[worldly bane]

got it working 🙂

ty

[frank oriole]

Yo MicoMico
You haven't said anything about the Fall Guys xp problem after I sent the screenshot

[manic seal]

which was the issue

[frank oriole]

That fall guys isn't giving xp

you asked for a screenshot

[manic seal]

did you try reinstalling

[frank oriole]

yeah

[manic seal]

send a ticket #open-a-ticket with your logs

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Kyuu[t]♡mico#0001 (Staff)

[frank oriole]

Thanks

while we're on the subject of XP, which games give the most?
I'm stuck on level 1 thanks to this Fall Guys thing

[manic seal]

all games gives similar xp

[dusky fractal]

how do i sign out from the old pc ?

[coral otter]

@manic seal

So I play on Xbox , will my buff play xp go up for rainbow and Minecraft and Fortnite?

[smoky pendant]

3yrx2#9056 has been warned.

[regal lintel]

i really woulc like to know when Buff will became stable i keep loosing daily about 3-5 hours of game play due buff bugs

[manic seal]

no

[manic seal]

no info when buff will be a full released app

[coral otter]

So I gotta play on pc just for my xp to go up?

[west quiver]

GG @coral otter, you just advanced to level 1!

[regal lintel]

any any info if there will be any time in future any compensations for non working ? at least for paying users ?

[manic seal]

yes

no info

not likely tho

[coral otter]

Thank you tho, I appreciate you

[stark minnow]

will we get GTA 5 in the marketplace

[manic seal]

no info

[shy wadi]

my acount is frozen

help me

help me

[autumn lagoon]

same

[queen umbra]

it says this on the game I want to play, what do I do?? I can't find on google / youtube anything.

[manic seal]

well read the text that shows there

[queen umbra]

is there something I could do to fix it or does it stay like that?

[manic seal]

well if you dont work on overwolf or buff you cant

[queen umbra]

okay thank you

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Send a ticket #open-a-ticket

[dense wyvern]

I have a problem, the Razer codes do not appear in the store at all

[manic seal]

if they doesnt means that is out of stock

[dense wyvern]

It appears with my friends, and I do not appear in the store at all, even in an exhaustive manner

[manic seal]

where are you from

[dense wyvern]

egypt

[manic seal]

the card what region is

[stiff oracle]

Hi I won the $25 Riot Gift Care raffle for March 26, 2023 but I don't see the prize in my inventory, I filled the help form from the client but I thought I'd ask here anyways, anything I can do besides wait?

[manic seal]

wait for their answer

[stiff oracle]

Alright thank you

[jovial estuary]

hey guys

They charged me for the automatic subscription, when I had already canceled it

[west quiver]

GG @jovial estuary, you just advanced to level 2!

[jovial estuary]

Anyone else has happened?

[mental hazel]

what are the hotkeys for r6 again?

[jovial estuary]

Please I need my subscription money back

[manic seal]

send a ticket #open-a-ticket

[manic seal]

which hotkey

[jovial estuary]

i sended a ticket here https://www.buff.game/contact-us/

[manic seal]

yea

there

[craggy estuary]

yo so i did a premium spin that i got for free (was in my inventory) and i landed on 150 points and never received the points

if anyone is able to help

[manic seal]

send ss of the transaction history

[craggy estuary]

i was at 1702 and stayed there

[manic seal]

i see that you received the points

[craggy estuary]

i already did the contact us thing and submitted smt

[manic seal]

no need

[craggy estuary]

but it was never like added to my balance

[manic seal]

since you received the points

to update the balance visually

restart overwolf

[craggy estuary]

alright it worked tysm

[true jetty]

hey uuhm i want to try buff but it say's that my account is frozen any fixes ?

[marsh lantern]

send a ticket #open-a-ticket

[true jetty]

ah oke thx

do you maybe know how long it wil take for them to respond >

?

[marsh lantern]

3-5 business days aprox

[true jetty]

😦

cant i make a new account ?

beceus i didnt play on it realy so i have no points realy

[pale python]

How do i redeem promo codeS?

[manic seal]

there is probabilities that it gets frozen too

[manic seal]

go to the promo code tab then put the code and click on claim

[pale python]

Cant

I cannot find the code tab lmao

[manic seal]

on settings

[pale python]

Where?

[manic seal]

settings on app

[pale python]

I see it now

[plush cradle]

Why doesn't it show how much xp I've earned during a session? 🤔 [Apex Legends]

[little kiln]

why does it say my account was frozen??

[marsh lantern]

could be a bug, try restarting overwolf

[marsh lantern]

send a ticket #open-a-ticket

when was the last time you used buff?

[little kiln]

there now what?

[noble acorn]

WHY IS MY ACCOUNT FROZEN?

Our anti-fraud system has detected that based on your fingerprint you are the owner of multiple Buff accounts or that a VPN was detected, which is prohibited according to our TAC. To avoid this kind of situation in the future - please avoid multiple accounts creation and using VPNs.

Summoned by Ali 🌻#0014 (Staff)

[little kiln]

so what i cant use it anymore?? i dont even have multiple accounts?

ive used it once and delelted it and now i wanna download and try it again

can you unfreeze it or what?

[marsh lantern]

#open-a-ticket

send a ticket

[little kiln]

i did

[west quiver]

GG @little kiln, you just advanced to level 1!

[marsh lantern]

now wait for a response

[warped crown]

i stopped using buff for a year then came back to a frozen account been 2 days the support doesnt reply to my email

[late karma]

buff isnt tracking valorant at all and doesnt even show that i played

how do i fix this

[rain falcon]

#game-status Valorant is currently unstable can may be the issue.

[late karma]

when will that be fixed?

what exactly does that entale

hello

?

[manic seal]

wait for their answer

[charred crane]

so Friday on instagram BuffGming reply to my com saying to dm them ( context in co mi wrote what i dont know my buff name because my acc is frozen a year ago or more years ) i dm them but they answered hard like i took from Friday to now just to send them the tiket number what shoud i do?

[manic seal]

your account is frozen, and then you contact them by instagram?

[charred crane]

they told me to do

[manic seal]

if its for frozen account

send a ticket #open-a-ticket

[charred crane]

its not problem if i open tiket and alredy have tiket on site?

[manic seal]

which ticket on site

[charred crane]

https://www.buff.game/contact-us/

[manic seal]

if you sent a ticket already no need to create another one

[charred crane]

ok

i mean

dont got responce on emal or insta

[manic seal]

if you sent a ticke

t

you must wait for it answer

takes some days

[charred crane]

ok

[fallen roost]

I already sent a message about this but I might as well post it here. I keep getting this error code whenever I try to verify with my phone and I can't get past this verification step (Crossed out sensitive information).

[manic seal]

we dont handle buffpay stuff here. You can contact them in https://mybuffpay.com/contact-us/

[fallen roost]

ah alright

[woven grotto]

so i downloaded the installer and when i launch it it just brings me to website that says thank you and nothing happens can i get some help with that

[manic seal]

you dont see the buff tab?

[woven grotto]

theres nothing there

[manic seal]

you dont have the app on the taskbar?

[olive storm]

Do buff bonuses stack? Ex if i use 2 100% buffs

[manic seal]

almost all yes

[woven grotto]

wait it works like that

?

[manic seal]

wym

i mean bonus from the buff pass stacks

some of them

like discount doesnt

[olive storm]

Then theoretically i could get a 500% buff if saved?

[manic seal]

as i know yes

[olive storm]

And do inventory items expire?

[manic seal]

nope

[olive storm]

Cool thx

[wind tangle]

what to do they are always out of stock for india

[west quiver]

GG @wind tangle, you just advanced to level 2!

[wind tangle]

?

[marsh lantern]

#870329411986149536

[wind tangle]

Wut?

@marsh lantern

[marsh lantern]

read that

[wind tangle]

Where

[marsh lantern]

click here -> #870329411986149536

and read that

[wind tangle]

😉

[eternal thicket]

Hi, Buff isn't registering headshots for fortnite

2nd weekly quest,

[marsh lantern]

you must kill with that headshot, not only hit a headshot

[eternal thicket]

Yes understood, fornite registers the headshot kill, but buff doesn't, happened 4 times now

Fortnite gives a "headshot" accolade, so I know I got it

[marsh lantern]

fortnite is unstable atm, so that can cause issues when tracking #game-status

[eternal thicket]

Ok, seems that the headshot kill has always been an issue, not just with fornite, but with other fps games as well, suggestion to tweak the quest back to kill count rather than specific headshots, but that's just me 👍

[glacial kestrel]

11 days passed, but the support did not answer

[smoky pendant]

MaMaD#0246 has been warned.

[marsh lantern]

what was the issue?

[glacial kestrel]

?

[marsh lantern]

don't use the reply tool on an answer that has nothing to do with your issue to get me pinged

just state your issue and someone will help when they can

[glacial kestrel]

Expired gift card

[marsh lantern]

did you receive any answer at all?

[glacial kestrel]

Ok

[glacial kestrel]

Yes, but eleven days have passed since the last answer. I did not receive my replacement gift card

[marsh lantern]

what did the last answer say?

[glacial kestrel]

Please share with the admins so that they can take care of my problem as soon as possible

[marsh lantern]

they're investigating the issue and it might take more time than usual, given that it's an extraordinary situation

[dire gulch]

how can i unfroze my acc

[marsh lantern]

wait until they figure out what's wrong and give you a solution

[marsh lantern]

send a ticket #open-a-ticket

[glacial kestrel]

how long does it take ?

[marsh lantern]

probably more than usual

no eta

[dire gulch]

then i need to cht with this is mail?

[marsh lantern]

no, that's an automated email saying that they've received your ticket and they'll take care of it as soon as they can

what?

[dire gulch]

ok thank u

[glacial kestrel]

What should I do if I do not receive an answer?

[marsh lantern]

you can answer to that same ticket, but it won't speed up the process

[cosmic spoke]

umm

can anyone tell me why i cant sign in it says my accounts frozen?

[marsh lantern]

send a ticket #open-a-ticket

when was the last time you used buff?

[cosmic spoke]

uh rn

[marsh lantern]

you were using buff and it said suddenly that it was frozen?

[cosmic spoke]

nono

i didnt open buff for a long time

so its saying frozen account rn

[marsh lantern]

then it's probably frozen due to inactivity

[cosmic spoke]

how do i unfreeze?

btw do you know when we can get minecraft accounts?

[marsh lantern]

send a ticket #open-a-ticket

[marsh lantern]

what do you mean?

[cosmic spoke]

i idd

[marsh lantern]

when?

[cosmic spoke]

now

[marsh lantern]

now wait a few days for the answer

[cosmic spoke]

but when does the store refresh

[marsh lantern]

#when_is_next_restock

[cosmic spoke]

you get minecraft keys in there?

[marsh lantern]

they're out of stock atm

[cosmic spoke]

rlly wanted an mc accountt );

[cosmic spoke]

they will restock sometime soon right?

[west quiver]

GG @cosmic spoke, you just advanced to level 1!

[cosmic spoke]

maybe?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻#0014 (Staff)

[tulip juniper]

hey

can someone help me

i cant log in to buff

it says that my account is frozen

[marsh lantern]

send a ticket #open-a-ticket

[ashen flicker]

headshots never count why devs put this back they need to fix it

[marsh lantern]

what game?

[ashen flicker]

Fortnite

[marsh lantern]

fortnite is unstable atm so it can cause issues tracking

usually headshot kill counts just fine

[ashen flicker]

Don’t think so

[marsh lantern]

#game-status they're probably not counting correctly because it's unstable

but yes, they usually work fine

[ashen flicker]

Yeah for a long time

[idle vault]

What is the solution ؟

[marsh lantern]

how many times did you click on "buy"?

[idle vault]

2 M

[marsh lantern]

2 times?

[idle vault]

2 minutes

[idle vault]

2 clicks ***

[marsh lantern]

that might be the issue, only click 1 time

[idle vault]

thx

[autumn heart]

so my account is frozen how to unfroze it

[marsh lantern]

send a ticket #open-a-ticket

[autumn heart]

how to send a ticket

[marsh lantern]

follow the instructions here -> #open-a-ticket

[primal crag]

why isnt there a 2.5$ riot games giftcard anymore?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Ali 🌻#0014 (Staff)

[primal crag]

ah ty

[glass vessel]

Do gaming boosts also increase xp?

[marsh lantern]

nope

[glass vessel]

Damn

welp

[smoky pendant]

$iTzNa¢MaN-_-√#0035 has been warned.

[shadow terrace]

i bought premium for 3 days

and it didnt give me anything

[marsh lantern]

go to your inventory

it should be there

[shadow terrace]

k ty\

tysm bro it worked

[glacial kestrel]

Has anyone done this mission?

[marsh lantern]

is there anything wrong with it?

[shadow terrace]

im gonna do all of them

if it didnt count it was probably bc u opened buff mid game

cause u need it to be open before u join a game

wait shouldn't i get 100 buff points

i got premium for 3 days

[marsh lantern]

that does not include monthly bonus

you must subscribe for that

[shadow terrace]

oh

[west quiver]

GG @shadow terrace, you just advanced to level 1!

[glacial kestrel]

I gave a headshot, but he did not accept

[marsh lantern]

did you kill with that headshot?

[glacial kestrel]

YES

[marsh lantern]

#game-status fortnite is unstable atm and that can cause issues tracking

[floral yew]

when i login to my account its saying its frozen why?

[marsh lantern]

send a ticket #open-a-ticket

[floral yew]

in the site?

[marsh lantern]

yes, follow that link and send a ticket

[floral yew]

i did it yestarday

but nothing happened

[marsh lantern]

you must wait 3-5 business days

[floral yew]

oke

[drowsy kite]

its been a day it says its been receieved but nothing after that

[marsh lantern]

you must wait 3-5 business days

[drowsy kite]

oh crap that long i thought that when u said wait a moment i thought it was like less than a day

[long wharf]

why cant i buy prem elite?

[drowsy kite]

0_0

[marsh lantern]

do you see any error?

[long wharf]

no

i just doesnt have a redeem

thingy

it only show balance and price

[marsh lantern]

send screenshot please

[long wharf]

alr wait

[marsh lantern]

you only have 11 points

that costs 150

you don't have enough balance

[long wharf]

no i had more its not from this ac

it shown even when i have

[marsh lantern]

do you have more than 1 account?

[frosty nest]

😆

[long wharf]

its from friend acc i bought it from my acc

[frosty nest]

Send screenshot from the correct account 👀

[long wharf]

not rn

i cant

[frosty nest]

I have enough coins and I have the buy button

So

It works good 👀

[charred crane]

How does the donate troops challenge in coc work

Do i need to donate to clan members or something else

[frosty nest]

is it possible to donate somewhere else though

It should be clan members

[charred crane]

That doesn't register apparently

I've donated a pekka and like 7 wizards

But the bar is still at 0

[frosty nest]

It might be taking a while for it to update

[charred crane]

I've waited for a while

[frosty nest]

For how long

[charred crane]

About 20 minutes ig

[frigid horizon]

It's too hard to manage to grab what we want by spending our points :c

[analog pike]

I bought 3 days of premium elite and activated it but it doesn't let me buy premium stuff

[marsh lantern]

restart overwolf

[analog pike]

Thx

[burnt basin]

i just lost 600 buff points due to a bug

[marsh lantern]

what bug?

[burnt basin]

i wanted to buy raffle tickets and it glitched

i didnt get the tickets

[analog pike]

maybe try to restart overwolf

[burnt basin]

*520 buff points

[stuck tapir]

my buff acount get frozen

someone know how to fix it ?

[marsh lantern]

send a ticket #open-a-ticket

[marsh lantern]

they should appear if you restart overwolf

[stuck tapir]

I already did but it doesnt change anything

[marsh lantern]

when?

[burnt basin]

ah yes

[analog pike]

Ali do you know how can I get buff highlights to focus only on valorant and not on roblox?
BTW I love your haikyu gif

[west quiver]

GG @analog pike, you just advanced to level 1!

[burnt basin]

theyre here

thx

[marsh lantern]

i think once recording is enabled, it records every game supported

does it record valorant?

[stuck tapir]

saturday

[marsh lantern]

you must wait 3-5 business days

[analog pike]

well I like to play both games at the same time and it records valorant only when in game so its just focus roblox instead

[stuck tapir]

oh ok ! ty

[marsh lantern]

if you play at the same time, it won't work, and it might not give you points/xp

you must have only 1 game open

[analog pike]

k thx

[spice umbra]

What is this error? is not allowing me to buy a gift card:

[lilac bay]

I just paid for premium and it charged me twice

[wary robin]

i dont think if there is anything for Asia pacific region in marketplace :(

[glacial kernel]

can some1 help?

[glacial kernel]

what u need?

[glacial kernel]

u frm india?

[marsh lantern]

probably it's already out of stock

[marsh lantern]

send a ticket #open-a-ticket

[marsh lantern]

some of the items are region locked by the companies and buff can do nothing about that

[marsh lantern]

ofc, what's up?

[glacial kernel]

can u dm?

wanna ask something

[marsh lantern]

better here, please - #info-and-rules

[analog pike]

Is there a way to track my highlight? (like votes and views)

[marsh lantern]

go to your profile - posts

there you can see votes and views

[glacial kernel]

wait can we buy premium items from the one premium which we get from battlepass??

[analog pike]

I can see views and likes is likes the same as votes?

[shadow wolf]

Yes

You can buy them

[glacial kernel]

thanks buddy :> for support

[analog pike]

?

[white herald]

My account is frozen for some reason

need help

cant login

to Buff Achievement tracker

[shadow wolf]

#open-a-ticket

[shadow wolf]

i guess so

[charred crane]

Okay its been an hour

Donation challenge is still at 0

What do

[frosty nest]

did other challenge update ever

[dawn frigate]

does it take time to activate because it still says im a regular?

[magic inlet]

Restart BUFF

[dawn frigate]

i did

nvm its working now

slay

[magic inlet]

the api might be down

[spice umbra]

"location of item" means no stock? I though could be related to pick the wrong location, which on my case it always worked with "GLOBAL"

[turbid river]

why is my account frozen

@here

[tepid heath]

What do you do if your overlay is popping up outside the game window like it's its own game entirely? It detects the game, it just doesn't give xp

[magic inlet]

send a ticket #open-a-ticket

[high cobalt]

Hello.
this boost, can some1 tell me if its only for coins or for the bp xp too?

[marsh lantern]

only points

[high cobalt]

points you mean, coins right?

the green things

[marsh lantern]

yep

[high cobalt]

i see. Thank you