support-en

[lavish dock]

^

[marsh lantern]

wait a little bit, if not, send another ticket

no info

restart overwolf

[vivid crystal]

i have the same

[lavish dock]

i tried that already and it didnt work

[vivid crystal]

me too

[quick dock]

Same as me

[stone maple]

same here

[tidal wolf]

SAME

[slim laurel]

It seems many ppl have the same problem xD, Just came to ask for help

[tidal wolf]

tried reseting app and all

[meager glacier]

SAME

[stone maple]

me too

maybe too many people r trying it at the same time?

[spice phoenix]

everyone is having the issue. oof

[oblique sundial]

.

[smoky pendant]

goyun şavın#1526 has been warned.

[lavish dock]

dang

thats tuff

[spice phoenix]

Oh yea, What openbucks for? its showing like a APi website

[steady canyon]

i went straight here for the raffle help but realized everyone is having this issue lol

[west quiver]

GG @steady canyon, you just advanced to level 1!

[marsh lantern]

no need to flood this channel, please

[marsh lantern]

you can use them in different sites, some of them are described in item's description

[twin tulip]

I been waiting over 2 weeks now for a replay from buff support sill nothing this normal?

[covert pasture]

yeah that is happening to me as well

[west quiver]

GG @covert pasture, you just advanced to level 1!

[spice phoenix]

It takes time. To reply

[marsh lantern]

did you receive an answer to that ticket?

[twin tulip]

yes but until now no response from them its about a steam giftcard already redeemed

[fallow pulsar]

same here

[marsh lantern]

when did you receive the answer?

[twin tulip]

2 weeks ago

that may be the case but i received a used giftcard 😦

[marsh lantern]

go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

there, you can see if it's open or solved

[charred crane]

raffle ticket no working

my region is india

[twin tulip]

you may think its unlucky but it is very luckily my friend i would not be bothering such thing if i redeemed it myself.

[charred crane]

so......

[stone maple]

its not working for anyone atn i guess

[high cobalt]

i have the same problem, i got a code already redeemed. And 1 week with no answer for now :/

[twin tulip]

what would i waste my time on a thing i redeemed seems counterproductive.

[charred crane]

yea maybe

[marsh lantern]

#off-topic-english pls

[twin tulip]

i think many people have gotten steam cards already redeemed and if buff does not refund us new cards that will be it.

[hollow tartan]

dude i have doe the ticket then i have done the google doc filling put myemail i dont remember my nicname its been like 5 days already

[severe belfry]

are raffles broken

[west quiver]

GG @severe belfry, you just advanced to level 1!

[marsh lantern]

it's a general issue

[hollow tartan]

@marsh lantern

????

[meager glacier]

when will this problem be fixed

[smoky pendant]

DΔɌƘ ɌƱ˩ΞɌ#3214 has been warned.

[twin tulip]

It was working fine raffles ever sense this new update things stopped working

[marsh lantern]

it can take up to 7 days

[marsh lantern]

probably soon

[charred crane]

same with me

same error

[quick dock]

same me

[left bronze]

same here

[severe belfry]

we are all getting errors

[stone maple]

guys everyone got that issue atm

[charred crane]

when will it be fixed?

[meager glacier]

Ali 🌻 — bugün saat 20:15
probably soon

[west quiver]

GG @meager glacier, you just advanced to level 1!

[brazen vector]

help pls

[harsh tundra]

wait... there can only be 3 participants for the raffle? Or am I wrong

[sick mantle]

I got the same problem

[robust vigil]

me too

[harsh tundra]

ohhh, I thought only 3 people can enter the raffle

[stone maple]

its about how many tickets u can use

[marsh lantern]

it's a general issue

[marsh lantern]

it's a general issue

[sick mantle]

I try to do 1 2 3 4 and 5 the same

[harsh tundra]

got it, tyty

[marsh lantern]

it's a general issue

[oblique sundial]

what we do

[robust vigil]

yea

[stone maple]

waiting

[fallow pulsar]

waiting for what?

[oblique sundial]

how much

[sick mantle]

I think because a lot of people try to do it a the same time

[robust vigil]

you think

[marsh lantern]

wait for it to get fixed, be patient please

[robust vigil]

k

[sick mantle]

Deal

[sick mantle]

🤐

[lavish dock]

can we redeem the coins that we get from the game bot?

[chilly kestrel]

why does the raffle not work

[spice phoenix]

AM not getting any Code? anyone knows why. Spam and JUnk or Inbox is empty. I just sing up to Zendesk Auth { Buff} and Zero email. .

[robust vigil]

wait

[marsh lantern]

it's a general issue

it's a general issue

[chilly kestrel]

@marsh lantern thanks

[stone maple]

its a general problem, they arent working for everyone rn, we need to be patient

[west quiver]

GG @stone maple, you just advanced to level 1!

[lavish dock]

^?

[charred crane]

what do

Hello, my account says it's disable and need contact support

[robust vigil]

just wait

[charred crane]

Didn't saw a way to contact on the site

[twin tulip]

buff is not tracking in any game i play now whats the deal with this

after this update started happening

tried uninstalling buff installing buff this continues to happen

what should i do now format my pc wtf is going on with the app

[marsh lantern]

it's a general issue

[marsh lantern]

send a ticket #open-a-ticket

[smoky knoll]

i can’t raffle

[marsh lantern]

it's a general issue

[smoky knoll]

so it happened for everyone?

[lavish dock]

yes

[untold dove]

when next restock

[severe belfry]

#when_is_next_restock

[marsh lantern]

#when_is_next_restock

[urban magnet]

I have an error while applying for the tickets

[west quiver]

GG @urban magnet, you just advanced to level 1!

[smoky knoll]

its a general issue

everyone have it

stay tuned for it to get fixed

[urban magnet]

Preatty please... not only our markeplace sucks, now we can't even enter a raffle...

[mental coral]

Same same not only you

[urban magnet]

The marketplace? nah, i've had the exact same 4 items on it since last year's November...

[smoky knoll]

the market part is tru but the raffle only has a problem for a bit of time

hopefully a bit of time

[quick dock]

Hopefully

[glad verge]

why cant I apply my ticket??

[stone maple]

its a general issue atm

[glad verge]

ohh everyone going thru same

[glad verge]

yes

lol

[worn coral]

can we use riot card in valoraant

[marsh lantern]

what's your region?

[worn coral]

ind

[marsh lantern]

do you play in any of those servers?

[rancid zenith]

Bro I have the same problem

[worn coral]

mumbai server

[glad verge]

Mumbai and Bahrain/Frankfurt

[marsh lantern]

it's a general issue

[rancid zenith]

Oh k

[marsh lantern]

then you can't due to riot restrictions

[lavish dock]

can we redeem the coins that we get from the game bot?

[glad verge]

Ohh red ones not available

[rancid zenith]

Wait u mean Ingame server?

[marsh lantern]

yes, check pinned messages to check the commands

[marsh lantern]

you can't use the RP card in lol/val if you play in mumbai due to riot restriction

[worn coral]

and how can i utilise 10 dollar amazon giftcard while in india

[rancid zenith]

I mean like do u mean where I live or the server I play in

[marsh lantern]

you can't

check item description

amazon policy

[marsh lantern]

server you play in

[rancid zenith]

Oh k

Cuz I play in Paris but I live in Egypt

[worn coral]

when minecraft come in shop?
any idea?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by Ali 🌻#0014 (Staff)

[dim valve]

One message removed from a suspended account.

[autumn swallow]

Same here D:

[exotic tartan]

Do you know when we can use our raffle tickets

[marsh lantern]

probably soon

[marsh lantern]

it's a general issue

[marsh lantern]

yes?

[exotic tartan]

ok ty

[autumn swallow]

So Do I just wait?

Or what should I do?

[marsh lantern]

just wait

[worn coral]

how much your paid for your service

[west quiver]

GG @worn coral, you just advanced to level 1!

[dim valve]

One message removed from a suspended account.

[marsh lantern]

nothing

[autumn swallow]

Ok thanks, How long do u think it will take?

[noble acorn]

FPS

The solutions below might help improve your FPS while using BUFF:
-Disable Overwolf Hardware Acceleration
Check the following link to learn how to do it: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-
-Disable highlight recording in BUFF
To find the settings, click on the gear ( ⚙️ ) icon in the bottom left corner of BUFF, select "Highlight recording" at the top and then tick the slider so that the recording is disabled; restart BUFF and your game in order for the settings to apply
-Reduce mouse report rate/polling rate
This can usually be done in your mouse settings software, general instructions would be to check your mouse's "performance" tab and look for "polling rate" or "report rate" settings; lower the value until you don't experience any stutters, our recommendation is to never go below 250 Hz

Summoned by Ali 🌻#0014 (Staff)

[marsh lantern]

try the first step

or the last one

[marsh lantern]

not long i guess

[autumn swallow]

Ok thanks

[charred crane]

why cant I use my tickets?

[marsh lantern]

it's a general issue

[meager glacier]

Ali is this a lottery? And how many people can it take?

[worn coral]

purchasing premium elite worth it ?

[marsh lantern]

the more tickets you use, more chances you have to win - i don't know if there's a participant limit

i see you can only use 5 tickets per raffle tho

[dim valve]

One message removed from a suspended account.

[marsh lantern]

go to "upgrade to premium" page and check every benefit to see if you like it or not

[meager glacier]

ok thanks

[marsh lantern]

having the price in mind

[gaunt gull]

for some reason i cant use rafle ticket

[marsh lantern]

it's a general issue

[charred crane]

Error when I try to submit raffle tickets to the Riot Raffle..

[marsh lantern]

it's a general issue

[charred crane]

💔

Any ETA?

[gaunt gull]

oh

[dim valve]

One message removed from a suspended account.

[marsh lantern]

are you recording them with buff or an external software?

[dim valve]

One message removed from a suspended account.

[charred crane]

warum

[west quiver]

GG @charred crane, you just advanced to level 4!

[marsh lantern]

it's a general issue

[charred crane]

ok

and

[marsh lantern]

do you have good specs?

[glacial topaz]

when will we be able to apply raffle tickets D;

[marsh lantern]

probably soon

[severe belfry]

its been an hour, time flies i guess

[charred crane]

rip

[glad verge]

broo I am getting tired of waiting.

Next time I guess🤷‍♂️

thought Of trying today and the experience was pathetic to be honest

[marsh lantern]

#off-topic-english

[golden rover]

how we can play ??

[marsh lantern]

wait for a fix

[golden rover]

oh okok

thx

[simple ore]

Can someone explain why i cant use this?

[glad verge]

its broken

[marsh lantern]

it's a general issue

[short sundial]

wait till its fixed

[simple ore]

Ok. Thank you. I thought i was the only one with the problem 💀

[edgy pewter]

oh me too 🙂

[simple ore]

[hushed berry]

why i can t use my raffle tickets?

[glad verge]

another one

[marsh lantern]

it's a general issue

[brisk pulsar]

how can i fix this error?

[dawn knoll]

read above

[brisk pulsar]

ok thx

[frail shard]

lol, i think we are all here waiting for that error

[brisk pulsar]

yes XD

[frail shard]

joined just to ask about this lol

[glad verge]

it worked!!!!

[edgy pewter]

wdym

[brisk pulsar]

Really?

[glad verge]

Just kiding

XD

[brisk pulsar]

lol

[edgy pewter]

ofc u do

[brisk pulsar]

i am sad now T_T

[marsh lantern]

#off-topic-english please

[glad verge]

me too apparently ;-;

[frail shard]

will they need to update? or will it just work?

[marsh lantern]

don't flood this channel

[glad verge]

sry

[frail shard]

?

[glad verge]

ans him

I want to know

[marsh lantern]

no info

[frail shard]

ok, thanks

[severe belfry]

is it on yet

[past spire]

hello is anyone having issues with buff not tracking games ?

[frail shard]

not for me

[steel musk]

I bought some raffle tickets and my balance isn't going down?

[frail shard]

sometimes, yes. and it always happens when i woulda made big points XD

[marsh lantern]

what game and gamemode?

[past spire]

every time open a game to play the startscreen shows when finish a match startscreen shows and when exit says no games tracked ?

[marsh lantern]

it's a general issue

[steel musk]

oh alr

[rustic thorn]

hey guys i have not used buff for soooooooo long i was trying to login in with my account but it said that it was frozen i would like to know why
and how do i unfrozen it

[wispy cedar]

I have problem with raffle aswell

[past spire]

Splitegate on steam playing normal mode

[manic seal]

send a ticket #open-a-ticket

[manic seal]

its down

[wispy cedar]

Any idea for how long?

[steel musk]

sadge can't gamble

[manic seal]

no eta

[brisk pulsar]

i have 6 tickets from nowhere

[manic seal]

from the bp probably

[magic vigil]

error fix buff

[brisk pulsar]

yes yes we know

[west quiver]

GG @brisk pulsar, you just advanced to level 1!

[brisk pulsar]

YAY

[past spire]

I play splitegate on stream normal mode

[manic seal]

raffles are down rn

[rustic thorn]

MicoMico how long do i have to wait untlie my tickts sends

i hope it dose not take long

[manic seal]

no info

its down rn

wait until its online again

[rustic thorn]

alright thank you ;D

😉 👍

[past spire]

Is anyone having this issue?

[glad verge]

hope you didnt spam

[charred crane]

hi

i cant use raffle ticket

it says it couldnt apply

[steel musk]

I bought 27 so idk

[manic seal]

raffles are down rn

[glad verge]

i made the mistake of spamming and my balance weent empty after reopening app

[smoky pendant]

Aradhay Singh#6002 has been warned.

[marsh lantern]

#off-topic-english

[glad verge]

[charred crane]

hope the raffles get better

i need that 25 riot card

[brisk pulsar]

we all need it

[charred crane]

yeah we do

[past spire]

Is support working here?

[west quiver]

GG @past spire, you just advanced to level 8!

[marsh lantern]

#off-topic-english

[marsh lantern]

splitgate trackers don't work correctly, that might be the problem

does that happen with other games?

[past spire]

no only splitgate currently

[marsh lantern]

probably because tracking is not that good for splitgate

[past spire]

how do i fix this

[marsh lantern]

try this: close overwolf on your task manager, close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). if it does, try playing another match

[brisk pulsar]

k

[past spire]

I have tried uninstalling and installing even formatted my pc and still nothing the start screen always popups when i finish ha match and never shows the match popup

was working fine 2 days ago

please can you test splitgate and see if you also face this issue

if its a global issue so i can stop worrying about fixing something i cant fix

[brisk pulsar]

it didt work

[past spire]

i feel sad not earning anything from the game when my friends invite me to play

[severe belfry]

are raffles working yet

[glad verge]

no

[meager glacier]

no

[past spire]

neither coins or xp

[silver lava]

any fix?

[tall mica]

being premium user is disadvantage in this raffle

[west quiver]

GG @tall mica, you just advanced to level 4!

[glad verge]

suddenly my CSgo tracker also didnt worked when I was playing 2hrs earlier

[manic seal]

raffles are down rn

[silver lava]

k

[manic seal]

wym

[tall mica]

see raffle rule

[marsh lantern]

please, don't spread misinformation, coins and xp are working correctly, as i'm earning by playing now

[manic seal]

on the picture says that 50% off for premiums

[meager glacier]

me too

[past spire]

yes i also face this issue with splitgate neither coins or xp does not track match and does not let me do challenges

[past spire]

what misinformation what are you smoking

not all games are giving coins and xp for example splitgate and this is not misinformation

[tall mica]

where

[marsh lantern]

as i told you before, splitgate trackers are not working correctly and that might lead to not earning your points - other games work just fine

be respectful, also #info-and-rules

[past spire]

but how can i fix it 😦

[marsh lantern]

you can't

[past spire]

what can i do now?

[marsh lantern]

splitgate trackers has always been like this

[marsh lantern]

keep trying, or try other game if you like

[past spire]

no it hasn't been like this 2 days ago was working perfectly

[glad verge]

It doesnt always happen but just today, I wonder if this has something to do with raffle issue we are facing. Did your just stopped today or its been happening for a while?

[charred crane]

anyone know why i cant join the raffles?

i have enough tickets

[fluid cedar]

why i cant entry the Raffles i have 5 tickets?

[manic seal]

raffles are down rn

[past spire]

i think this new update broke the tracking system bunch of *****

[charred crane]

When it will be back

[manic seal]

10 points price for regular
5 points price for premium

[manic seal]

no info

[glad verge]

I think so too :c

[tall mica]

Oo i thought 10 and 5 tickets lol...... mb

[glad verge]

one ticket cost 10 bp for regulars and 5bp for premium users

[tall mica]

yup got it

[glad verge]

its broken

[marsh lantern]

it's a general issue

[glad verge]

everyone same issue bruh

[tall mica]

i understood wrong MB

[glad verge]

np

[past spire]

It is this new update completely broke the app for most of us

[glad verge]

?? where did you see that?

tell me too

how many can enter ?

from what I remember 5 participants had already entered few hours back

I wonder too how

[spare shore]

it will be forever now 10/5 bp per tickets?

[glad verge]

us bro us

[fluid rock]

I can't use my raffle tickets

[glad verge]

[opal junco]

hello

[past spire]

if you did not update the buff app you could enter the raffle

now with this new update everything broken

[opal junco]

any admin here ?

[marsh lantern]

#off-topic-english

[glad verge]

Here's the thing I did, I can enter but I wont let me just like everyone else

[west quiver]

GG @glad verge, you just advanced to level 7!

[opal junco]

any one can help me ?

[past spire]

yes but if you force closed the buff app and re open you can

[dusky void]

force close ?

[past spire]

it is scheduled to ask for an update every hour or so

does who updated the app face this issue

[opal junco]

i need an admin i send a ticket like 2 weeks ago no one answer me

[past spire]

I wish i knew the problems i would face before i updated the app

[marsh lantern]

ofc

[opal junco]

i didn t recieve my pass reward (20£)

[glad verge]

thank the heavens I didnt buy any tickets. I am using the one I got from seasonal reward lol

[smoky pendant]

SuperDope#7085 has been warned.

[marsh lantern]

please, if there are no questions, go to #off-topic-english

you're flooding this channel

[opal junco]

i send like 3 tickets i send my email i did everything please just tell me they will give or no

[smoky pendant]

Aradhay Singh#6002 has been warned.

[lament snow]

why can't i use my tickets for a raffle?

[brisk pulsar]

we all can't

[smoky pendant]

satcheldude#1919 has been warned.

[marsh lantern]

it's a general issue

[spare shore]

Poor Ali same answers for the same questions 😦

[lament snow]

oh but some people have for the 25 dollar riot card. 😦

[brisk pulsar]

It's the best of the best names

[twin tulip]

tracking is broken keeps giving me startgame screen and a startgame screen never stops

[opal junco]

@marsh lantern are u here ?

[twin tulip]

OMG

[brisk pulsar]

It's Broken

[lament snow]

so did buff like have a stroke?

[twin tulip]

keeps giving me startgame screens when i finish a match

[lament snow]

it said fraud error and i got no points

[opal junco]

@charred crane i m talking with him not with u thanks

[twin tulip]

yes this is also happening to me almost in every game

[brisk pulsar]

try this

[twin tulip]

I get the startgame screen when i launch the game when finish a match get a startgame screen does not give me the endgame screen and when exit a game gives me error no tracking.........

[autumn swallow]

Still doesn't work for me..

[spare shore]

It works for me

[twin tulip]

Exactly after updating the buff app btw

[opal junco]

can anyone help me here ?

[brisk pulsar]

Yes this Update did that

we all have problems here

[smoky pendant]

yassineBA#5423 has been warned.

[marsh lantern]

what's up

[marsh lantern]

what game?

[lament snow]

poor Ali she's working so hard

[opal junco]

thanks . i send a ticket like 2 weeks i didn t get my pass reward and no one answer me what should i do ?

[brisk pulsar]

she who?

[west quiver]

GG @brisk pulsar, you just advanced to level 2!

[twin tulip]

RL and Halo CSGO almost every game i tried

even splitgte does it lol

[ruby arch]

for some reason i cant join the raffles i tried buying another ticket yet i couldn't

[lament snow]

same

[smoky knoll]

all have the same problem

[brisk pulsar]

It's a global issue

[marsh lantern]

when you sent the ticket, did you receive an email saying "Your request (xxxxx) has been received"?

[smoky knoll]

no

[twin tulip]

It was working fine for me once updated the app it stopped working

[marsh lantern]

did you restart overwolf?

[marsh lantern]

general issue

[ruby arch]

is it going to get fixed ?

[smoky knoll]

no

[brisk pulsar]

Yes the Update did broke something in the app

[twin tulip]

Tried uninstalling and installing i wont format my pc if that is what your asking

[opal junco]

yeah and someone told me send me your email to check . i m waiting for 10 days now

[twin tulip]

I seen people format their PC and problem persists

[brisk pulsar]

They will Update the app for sure and fix the problem just wait

[twin tulip]

When tomorrow a week later 1 year I am still waiting for support to give me a refund on my giftcard after 2 weeks still noting

[smoky knoll]

i need to raffle in the 25$ riot gift card

if i messed it that will be sad

[steady dragon]

Looking at this channel, it seems everyone has trouble submitting tickets to raffles
Was an answer and/or solution to that Given?

[west quiver]

GG @steady dragon, you just advanced to level 2!

[twin tulip]

Imagine my luck getting a redeemed giftcard

[smoky knoll]

not yet

they say that they will fix it

when? i don’t know

[steady dragon]

So there was an answer to that
That it'll be fixed

[ruby arch]

tbh i hope they fix it fast cuz i aint tryna miss that 25 dollar rp card

[steady dragon]

Same

[smoky knoll]

me too

[autumn swallow]

Same here

[marsh lantern]

check spam just in case

[charred crane]

i killed like 20people in cs go and why i dont have it done ?

[smoky knoll]

alr

[marsh lantern]

check spam

[smoky knoll]

nothing there

[marsh lantern]

send another ticket and check if you receive that automated email

[smoky knoll]

but since everyone submitted a ticket about the same problem no need to make a new one

[sick drift]

enyone having problem using raffels?

[ruby arch]

yup

[thorny kelp]

me too

[ruby arch]

they are going to fix it

[sick drift]

Ait thanks for answer

[ruby arch]

but we still dont know when

[opal junco]

i did

[sick drift]

ait ait. i'm planing to buy a riot gift card too. but always gone

[marsh lantern]

go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

there, you can see if it's open or solved

[opal junco]

ok thanks

[opal junco]

it s solved

[toxic pivot]

TF

[west quiver]

GG @toxic pivot, you just advanced to level 1!

[shut veldt]

it's been almost a month since I didn't receive my $20 Steam gift card reward from the season 2 pass. I sent a ticket to BUFF, got a response and haven't heard back from them for 7 days now.

does the process of "verifying the claimed reward and pass status" just take that long?

[heavy bear]

why am i not able to join any of the raffles

[manic seal]

yes

[manic seal]

its down rn

[quick copper]

tried task mangering it, nothing, anyone could help?

[manic seal]

its down rn

[brisk pulsar]

51???

[quick copper]

listen

my dumbass thought I could add more 😭

[quick copper]

oh alralr thanku!

[merry vessel]

oh ok

[fierce thistle]

im trying to add tickets to a raffle but i get an error every time

[severe belfry]

did they not fix it yet?

[lone sequoia]

Can anyone help me

[manic seal]

raffles are down rn

[lone sequoia]

Oh ok

[hushed python]

how to fix it?

[charred crane]

we don't know

[plush cradle]

Pray 🙏🏽

[charred crane]

apparently it's still broken

[charred crane]

yup

[meager glacier]

how to fix

[frail shard]

gotta wait for buff to fix it

[west quiver]

GG @frail shard, you just advanced to level 1!

[meager glacier]

ok thanks

[flint sparrow]

i cant use tickets for raffles

anyone know why?

O seems its a common issue right now

[manic seal]

raffles are down rn

[frail shard]

seems if you updated you cant get in the raffles

[hushed python]

sad

[late kiln]

If i'll buy the premium i can use this wheel or i must buy it with 2$ everytime i want to spin?

[manic seal]

nope

you must

pay 2

[late kiln]

Oh okay thank you

[unique spear]

Who do i talk to for a refund?

[glad verge]

open ticket bro

[uncut onyx]

#open-a-ticket

[opal junco]

need help

[uncut onyx]

Yes

[opal junco]

i didn t get my reward

[supple grove]

Hello i cant use my tickets for this raffle

[stiff marten]

did the ticket issue happen to everyone?

me neither

[brisk pulsar]

yes

[stiff marten]

aw man

[manic seal]

refund of what

[brisk pulsar]

Global Issue

[unique spear]

i did make a ticket on march 19 and haven't gotten a response yet

[scenic nacelle]

Over wat

[unique spear]

i just tried it and subscribed for a year and didn't realize that i was still in it, now i just want to refund and cancel the premium membership

[manic seal]

i see

yes send a ticket

[ruby arch]

is the raffle thing still down ?

[civic bison]

yeah im also trying it isnt working

[unique spear]

should i make another ticket ?

[manic seal]

when did you send it

[unique spear]

march 19

[manic seal]

it takes some days

wait for the answer

[unique spear]

they did ask for my email

[west quiver]

GG @unique spear, you just advanced to level 1!

[unique spear]

but havent gotten a response yet since 19

[orchid valley]

same

[west quiver]

GG @orchid valley, you just advanced to level 3!

[lone sequoia]

Any idea when raffle would be up

[frail shard]

they have no idea, i asked already

[meager glacier]

how to fix it

[frail shard]

wait, all these answers are just 4 lines up (maybe more but still.) it has to do with the update

[native robin]

i go into raffle section and cant use any raffles what should i do

[sinful rover]

do people not even have eyes bro

[quasi frigate]

Every time I try to log in it says the account is frozen I'd love to get back to buff so any help would be great

[native robin]

i cba reading

[sinful rover]

u gotta make a ticket

[sinful rover]

what

[quasi frigate]

Aight

[timid grotto]

when i use my ticket it give me error how can i fix it

[frail shard]

dude read FOUR LINES UP

[meager glacier]

fixed

[lavish dock]

^

It works now

[sinful rover]

tickets work now?

[lavish dock]

yes

[meager glacier]

ye

[west quiver]

GG @meager glacier, you just advanced to level 2!

[charred crane]

GUYS

it works now

so don't bother the creators sob

[autumn swallow]

works now

[real ore]

does the link sent to verify my account take a long time?

[urban pelican]

HI! I just finished signing up for buff, and I was given a promo code as welcome. m having lots of trouble finding where should I go to redeem the promo code in app

[meager glacier]

When will the giveaway be announced?

[tender pier]

why cant i buy raffle tickets

[manic seal]

nope

[manic seal]

on the lounge says promo code

[manic seal]

no info

[manic seal]

any error?

[urban monolith]

Yesterday i found some tasks to do like getting levels in different games. As a reward u get Buff points but today it doesn´t show me the square where i could watch these tasks. Does someone know how to look at them?

[tender pier]

nope

just wont let me

it says "you can't buy more than 29"

then i try 29 it do the buy thing

but wont let me get it

[urban pelican]

@manic seal im on the lounge page rn, unfortunately i don't spot a tab that says promo tho

[frail shard]

update changed that

[real ore]

when i try to sign in it tells me account not verified but i have no verification mail.

[urban pelican]

hmmmm, this is all i see on my screen

[rich lily]

i have a addiction

pls help

i spent too much tickets?

[urban monolith]

Yesterday i found some tasks to do like getting levels in different games. As a reward u get Buff points but today it doesn´t show me the square where i could watch these tasks. Does someone know how to look at them?

[manic seal]

these?

[manic seal]

these?

[urban monolith]

yes

[manic seal]

try getting 20

[urban monolith]

but today it isn´t there

[manic seal]

you can check on settings too

[urban monolith]

ok

[manic seal]

click on earn more on the lounge

[urban monolith]

where

?

[charred crane]

how do I join raffles on mobile

[manic seal]

uh i dont have the new version so i cant tell.. maybe on settings

[manic seal]

you cant as i know

[urban monolith]

i just install the old version

[west quiver]

GG @urban monolith, you just advanced to level 1!

[worthy heron]

ya i cant tell where the tasks are either

[covert crescent]

can anyone else not delete buff overlay?

[lavish dock]

is that possible?

[urban monolith]

i try it right now

but it doesn´t look good

[tender pier]

nope

now it works for some reason

[lyric loom]

I just tried to buy 3 raffle tickets, and it charged me for six (it failed the first time so I tried again) and now it won't even let me join the raffle for the keyboard I wanted to do

[urban monolith]

but why do they make such an update

[red summit]

so....

[urban monolith]

not in my case

did u make anything or was it just random

[manic seal]

restart overwolf and try again

[sinful rover]

some guy used like 50

[red summit]

well ig they gonna win lol

[sinful rover]

would be pretty bad if they didnt

[tender pier]

i used 30

we can only do raffles, many marketplace auctions require premium

[lyric loom]

okay thanks

when will it become available then?

[manic seal]

the raffle might be down

try again later

[lyric loom]

👍🏼

[north tundra]

it is the same with the riot card?

[manic seal]

if you see that error yes

[marsh axle]

how does the time based games exp work?

[north tundra]

ok ty

[manic seal]

by time

[manic seal]

meaning more time more xp

[marsh axle]

yes but how long does it take to get one exp

[manic seal]

thats hidden info from devs

[marsh axle]

aww cmon then how am i supposed to know if its worth having if i dont know the exp rate

[manic seal]

you can

play

and try to calculate it

[marsh axle]

i did for 3 hours

got nothing

[manic seal]

nothing?

maybe buff was disabled

[marsh axle]

it was open

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

check if its enabled for the game

there

[marsh axle]

.-.

im not very smart

thank you

[silk pasture]

anybody know why it says "raffle tickets not applied please try again" when I try to enter a raffle?

[manic seal]

raffles are down rn

[silk pasture]

oh okay when will they be back up?

[sinful rover]

i alr used tickets, what happens to those

[manic seal]

no info

[manic seal]

they are used on the raffle

[raw marsh]

yo so i started a one of the tasks to earn buff points and i cant seem to find it anymore

and its not the earn more thing where you watch an ad and only get one

It looked like this

[manic seal]

i think they disable task offer atm

[raw marsh]

aw man

[tawny venture]

hi guys i have 2500 point and i want to buy valorant code global and i have a turkey account will the code work?

[upper heart]

Does anyone know what an event based game would be?

I have a challenge to complete 3 matches in any event based game

[languid yoke]

can i earn buff pass xp by playing mobile games

[manic seal]

mm not sure

[manic seal]

wym

[manic seal]

nope

[upper heart]

I have an onboarding challenge to complete 3 matches in any event based game im not sure what it is

[manic seal]

can you send a screenshot

[upper heart]

How do i screenshot lol

[manic seal]

win+shift+s

[worthy heron]

Where do i go for the tasks for buffs on pc i cant find it where it used to be

[manic seal]

oh, thats new

i dont have that

but i guess it means that you must complete matches on any supported game

[upper heart]

Ok

thanks

[manic seal]

they are disabled rn as i know

[raw marsh]

Do you know if it will be brought back

[west quiver]

GG @raw marsh, you just advanced to level 1!

[sinful rover]

so they arent wasted right

[manic seal]

it shouldnt

shows how many did you use>

?>

[manic seal]

no info

[plush cradle]

There is a bug with buying raffle tickets. The first time you buy it, you still have 0 raffle tickets after any amount of refreshes, but whenever you buy X amount of tickets again, both transactions come together. So you're kinda forced to buy twice atm so you could get that first purchased ticket.

[foggy grotto]

can u use the same product code twice?

from your inventory

[manic seal]

uh, weird bug, will tell to admins

[manic seal]

nope

[wary talon]

buff doesnt stay hidden it just closes

how can i set it to hide

[cloud tendon]

Ummmm

[low crest]

Steam wallet is not available

why?

[manic seal]

where are you from

[manic seal]

wym

[manic seal]

out of stock

[cloud tendon]

UAE

[low crest]

Bro I was keep watching buff

[sinful rover]

u gptta get it right at midnight i think

[low crest]

It restocks everything except steam wallet

[manic seal]

i guess it doesnt work on your region

[manic seal]

good luck next time

[cloud tendon]

its not the first time i buy bro

[tawny venture]

will it work for turkey account?

[low crest]

see it restocks everything except steam wallet

[cloud tendon]

i have used these b4

never had this problem, only now

@manic seal

[smoky pendant]

Senpai#0784 has been warned.

[manic seal]

no info, you could ask to riot

[cloud tendon]

warned?

[west quiver]

GG @cloud tendon, you just advanced to level 2!

[sinful rover]

u @ a mod

[west quiver]

GG @sinful rover, you just advanced to level 2!

[cloud tendon]

wtf was i warned for? lmfao

[manic seal]

riot might changed something on their regions

[manic seal]

read rules

[manic seal]

read rules

[low crest]

can we use it in EU account?

[west quiver]

GG @low crest, you just advanced to level 4!

[fringe lotus]

i have the same problem

[manic seal]

you should be able

but we cant tell

since its riot who put the restrictions

not buff

[low crest]

anyways buff is allowed for Dota 2?
because Valve banned more than 40k accounts just for using 3rd party apps.

[wary talon]

when i press hide its just stays open in taskbar but i want it to disappear

[proud wasp]

yes it is

[low crest]

hmm

[manic seal]

yes

[manic seal]

well hide means hide

doesnt close it completely

[wary talon]

it used to close it self and stays hidden in taskbar

[vernal obsidian]

Has any humans been able to redeem the Riot codes for months lul?

The Riot code was pretty much sold out after 1 second for a week now 💀

[plush hound]

I have not received the email verification email after creating an account. Is there a way to have it re-sent?

[manic seal]

yes, thats the reasoh it gets out of stock

[manic seal]

check spam

[plush hound]

I did

[manic seal]

mmm check if you are cheking the right email

and if you did put the mail correctly on buff

[plush hound]

I am pretty sure I did, I did a password reset and it sent to the correct email address

[manic seal]

mm send a ticket #open-a-ticket

[plush hound]

done, thanks

[vernal obsidian]

But if humans can't redeem the codes what's the point of Buff? It would be better to be put in to a queue if you have a little more Buff coins than needed to redeem a card (if the price of the card fluctuates you still have enough coins).

[manic seal]

wym humans cant redeem?

they redeem daily

about queues read #common-questions

other people were faster

and claimed them

[vernal obsidian]

I have a 240hz display so I should be able to redeem the code faster than most people. Well maybe I'll try to redeem the code 0.001 second faster next time lol

[west quiver]

GG @vernal obsidian, you just advanced to level 1!

[manic seal]

i guess

i dont see other reason that other people claim it and you cant

wym?

discord buff bot its only here

you cant download

it

[vernal obsidian]

You can't say a human can redeem the code in less than a second

[manic seal]

its not less a second

its in store for more than 10 seconds

[vernal obsidian]

lol

10 seconds 1 time per day

[manic seal]

they restock twice to thrice a day

[vernal obsidian]

If you don't sleep then it's 2 times

[manic seal]

for you maybe

[vernal obsidian]

What's your tips?

[manic seal]

to claim?

[vernal obsidian]

yes

[manic seal]

i use a utc internet clock

and have everything in hand

you can check #870329411986149536 as well

[vernal obsidian]

what are the exact time now again?

I think it's betwen 12 o clock + or - 5 minutes

It doesn't say anything in the app

[fringe lotus]

should i open ticket for the steam problem

[jolly coyote]

I have buff highlights on but whenever I finish a session no editor appears, Also when I try to enter a play into the weekly plays it says I have no plays.

[manic seal]

what steam problem

[manic seal]

check #870329411986149536

[fringe lotus]

i can't see steam card in market form like 1 week

[manic seal]

wym? there is not videos on the highlight tab?

[manic seal]

its out of stock, wait for its restock

no need to open a ticket

[jolly coyote]

When i try to put in one of my highlights it says I have no plays. Even when I am in game and it says Highlight saved.

[manic seal]

on the highlights tab?

what does it says on the highlight tab?

[fringe lotus]

not out of stock doesn't exist

[west quiver]

GG @fringe lotus, you just advanced to level 4!

[fringe lotus]

i can't see it at market

[manic seal]

read this:

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Kyuu[t]♡mico#0001 (Staff)

[manic seal]

its out of stock

[jolly coyote]

restarted my pc im good

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by Kyuu[t]♡mico#0001 (Staff)

[fringe lotus]

all cards is out of stock but i can see them at market

[manic seal]

read the bot message

[fringe lotus]

i did

[manic seal]

it explain it

[vernal obsidian]

The Amazon region cards also doesn't show in buff because of the API

Those ones was at least obtainable before lol

[fringe lotus]

but it can't fix my problem

[manic seal]

well depends on your region too

[fringe lotus]

i'm facing it from 1 week

[manic seal]

you arent the provider of the card of buff, you cant fix it

[fringe lotus]

did u have the same problem

[manic seal]

im not the provider too

[manic seal]

you arent facing it, everyone see the same thing, everyone has the same store on your region

you dont see it

i dont see it

nobody see it

[vernal obsidian]

What do you mean by region? All cards are available no matter the region

[manic seal]

since its not in stock

[junior stump]

my buff cannot detect minecraft

idk how

[manic seal]

nope, you see only your region and global cards

[manic seal]

check #964252567699857448

are you from germany?

[west quiver]

GG @vernal obsidian, you just advanced to level 2!

[manic seal]

yes before

now no, since they changed it

that you only can see

your region and global

for like 2 months already

or 3

[vernal obsidian]

Well the region Amazon cards still hasn't been available for months

[manic seal]

out of stock probably

[vernal obsidian]

How many months does it usually take for the region cards to restock?

[manic seal]

check #when_is_next_restock

[vernal obsidian]

But the cards haven't been in stock for months. It says in the comment that they restock in a month

Like half a year

[manic seal]

"restocks happens numerous times in a month" meaning that they restock lots of times on a month. Rn they restock daily twice to thrice

they don restock all the cards

they dont restock 500 different kinds of gift cards

they restock some

as stated in #when_is_next_restock , there is not info when a card will come back again

nobody knows when steam will come back, when riot tr come back, burger king usa will come back

[vernal obsidian]

Do you know how many Riot cards are being sold per day?

[manic seal]

nope, that info is secret by them

but i know that is more than 30

[fringe lotus]

that's the thing i'm trying to know

[manic seal]

i read it before

[manic seal]

thats the bot message said

[fringe lotus]

it didn't

[vernal obsidian]

The Riot codes are impossible to redeem and if I can't redeem the region Amazon cards either then there's really no point of Buff. People shouldn't need to only have a 10 second window of redeeming a card because it's basically RNG right now and obviously the bots will get the cards before anyone else.

[manic seal]

read #common-questions

and yes they shouldnt have 10 second window

but the demand is too high

restocking 50k+ cards daily would buff go bankrupt

[lavish dock]

Will the ios and android games come back to earn buff coins

[manic seal]

wym?

are they down?

[lavish dock]

The updated version of the app doesn’t have them

Unless i cant find them

[manic seal]

i can see the mobile games and the challenges of them

[lavish dock]

Where do i find it

[manic seal]

can you send screenshot of the mobile app

on the main menu

[lavish dock]

Wait, gimme a sec

[manic seal]

click on games

[lavish dock]

Ok

[manic seal]

and send ss

[manic seal]

i see the games there

it doesnt track for you?

[lavish dock]

I mean the ones that can be accessed from the desktop app

[manic seal]

wym?

tasks?

[lavish dock]

Like they have a qr code and then u have to complete a bunch of challenges for a lot of coins

[manic seal]

tasks then

tasks are disabled on pc rn

[lavish dock]

Noooo😭😭😭

Temporarily?

[vernal obsidian]

I think you said it was a 10 second window to redeem the cards but for me it has been less than a second. If there's demand for these codes, why doesn't more cards get restocked? Are the Buff Coins need to buy the codes for truly worth the same?

[manic seal]

restocking 50k+ cards daily would buff go bankrupt

[vernal obsidian]

why

[manic seal]

why what

they doesnt have infinite money

and also

provider doesnt have that lot of cards

[vernal obsidian]

But aren't 2400 Buff coins truly worth $10?

[lavish dock]

Buff coins isn’t real money

They pay, u get a free card

[manic seal]

all the money doesnt go to gift cards

they have workers to pay

advertising

and other stuff

[vernal obsidian]

If it's that expensive to run Buff so enough people can't redeem any cards what's the point of Buff then? Having queues for months are better than a bot redeeming the cards for you

[manic seal]

there is not bots

as #common-questions states

do it

[manic seal]

its an app thats in beta and have lots of stuff to improve

[tawny carbon]

he is breaking the terms of services%!!!!! advertising to do a bot for buff!!!!

[smoky pendant]

Kristóf#1575 was muted.

[vernal obsidian]

Ok bye guys

thanks for the information

[manic seal]

yw

[split oar]

What to do if your account is frozen

??

[manic seal]

send a ticket #open-a-ticket

[paper wyvern]

what is fraud error?

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by Kyuu[t]♡mico#0001 (Staff)

[paper wyvern]

it was a 27.5 minute game?

[manic seal]

what gamemode did you play

[paper wyvern]

aram

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[split oar]

Kkk

[west quiver]

GG @split oar, you just advanced to level 2!

[paper wyvern]

ok once game ends

[charred crane]

hello

Hello, can you help me?

[manic seal]

Yes

[charred crane]

This is my problem

[opaque scarab]

how to i cancel my membership ?

[manic seal]

Check your email

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by Kyuu[t]♡mico#0001 (Staff)

[charred crane]

the problem is my mail is correct

however

does not come in the mail

verification

[manic seal]

so you dont get the mail?

did you check spam?

[charred crane]

yes

[charred crane]

idk 😄

[manic seal]

check spam

[lavish gulch]

Maybe spell email out fully, ie- not gmail, try googlemail

[charred crane]

i clicked

[lavish gulch]

Did it work

Should send you to the page and log you in or something,

Ill check now for you, may be a glitch for them

[west quiver]

GG @lavish gulch, you just advanced to level 1!

[lavish gulch]

One min

[paper wyvern]

https://i.gyazo.com/31c51ba8b84f8ba97d022accb020ce83.mp4

[charred crane]

I think so too, thanks 😄

[west quiver]

GG @charred crane, you just advanced to level 1!

[charred crane]

I'm writing from the translation, I hope you don't mind 😄

[lavish gulch]

No issues it should send email pretty quick check spam and all mail

You could if not working get hold of support on the app. They replied to me within the day, so should be good.

If your account is frozen tho you gotta wait 7 days and file a report so they can check for you, that could be why you cant log in or get emails cause account is frozen, just idea tho may not be that at all

[manic seal]

disable the other plugin you have then try this:

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by Kyuu[t]♡mico#0001 (Staff)

[charred crane]

is it normal that I've been opening a ticken for 2 months so far n it isn't solved?

everytime I say smth they reply after 14 days

n their reply isn't even that helpful so they need to reply again after another 14 days

2 months so far

to change my region to the normal one

I can't even dream ab being in usa n I somehow have usa region

[manic seal]

sometimes the support can take more days yes

you can try this:

go to this page and create an account with the mail you sent a ticket
https://support.buff.game/hc/en-us
after creating it, on the next link there is "xxxx", replace them with your ticket number.
https://support.buff.game/hc/en-us/requests/xxxx
On that page you can see if they are receiving the answer and the status of the ticket

so answers and stuff will be easier

[charred crane]

m checking this page every day

I asked the same thing some month ago

n they gave me the link

n m checking it everyday

n already instantly replying

n then wait more 14 days

to reply

[manic seal]

i guess you can keep checking and replying there, since here we dont handle administrative stuff

[charred crane]

n the reply was never useful

even one of them was like "is this ur email : ....."

can't they already check it

but ig I have to wait more

I hope the stuff get better soon

[manic seal]

i guess

[charred crane]

can I know at least when is the global ones r comming

the only thing I can use it w since I have wrong region is the global cards

n they r still instantly running

[manic seal]

gift cards? you can check #when_is_next_restock #870329411986149536

[paper wyvern]

thank you, that might have helped,
ill let you know after this game
also, do you know how to minimize the buff screen here?
it stays overlaid on my screen, can't minimize it

[west quiver]

GG @paper wyvern, you just advanced to level 1!

[manic seal]

click on the x

[paper wyvern]

oh lol ty, i thought that might have been like exiting the app

[potent stirrup]

Is there anyone who redeemed 10$ valo points this month ? Or this is scam ??

[manic seal]

nope

[manic seal]

daily people claims cards

you can check #1005847190385729706

and the chat history as well

[potent stirrup]

I'm trying from 1 month and I'm not able to redeem it same error is showing.. how fast it supposed to be

[manic seal]

mmm i dont know

10 seconds maybe

[potent stirrup]

I can move further till the otp comes.. even the otp comes in 5-7 seconds

Is there any proof of last week ?

[manic seal]

on the chat people sometimes posts what they get

about 3 hours ago i saw someone in this chat talking about riot 10$ because it didnt work in their region

but they claimed it