support-en

[grim pulsar]

i have screenshots and can even screenrecord to show i completed it

[charred crane]

Pleas help i cenot login in to the buff beacuse its sey my acount was frozen whot can i od? PS:sorry i am not good at anglish

[frosty nest]

What does the error show exactly

[charred crane]

your acount has ben frozen

[frosty nest]

You can contact the offer provider

[frosty nest]

It should have an extra

[frosty nest]

#open-a-ticket send a ticket

[charred crane]

i did it whot next

[bold fable]

hi sorry if it might be wrong to ask. Whenever i check Marketplace i read for the steam card: OUT OF STOCK Last purchase 18h ago.
Been like this forever. Do they restock 1 steam card per day? Any tips? 😔 thank you

[mighty sandal]

How I can fix that

[frigid lance]

Still like that !

[pseudo arrow]

yah cuz i got headshot things for mine

ill take a screenshhot of it when im home

[errant yew]

I just decided to get buff premium yesterday afternoon, my payment went through and i did not get a charge on my bank account, nor did i recieve the premium i just bought. I thought it might have just not gone through so i bought premium again (just the monthly basic premium both times) and with the same result

i have proof that i bought it and still have no recieved any premium and have been charged $3.99 twice on my bank account

can anyone help?

[crimson flax]

How do i claim?

[frosty nest]

#open-a-ticket send a ticket

[errant yew]

i just did

[charred crane]

alr then...

[grim pulsar]

i tried no reply for 3+ days and offertoro wont look at my support message to reconsider that i completed the task

is there any way i can show screenshots and screenrecordings to someone to prove i did it and it was me so i can recieve the buff points

[frosty nest]

well, they should eventually answer

[grim pulsar]

alr is there anything else i can do

[frosty nest]

Not really, Offertoro should help you

[grim pulsar]

ok

thx

[charred crane]

the ticket ive sent 4 days ago hasnt responded yet

is that normal

or

[manic seal]

yes

wait some days

english only

[manic hazel]

when do steam giftcards come?

[magic inlet]

#870329411986149536

[manic hazel]

do they take 24h or 25h

for steam

[lethal burrow]

Bruh how long does it take for them to review tickets. I bought Premium Elite yesterday and still havent got it.

[manic hazel]

?

[manic hazel]

?

[acoustic granite]

Where do I report bugs?

[manic seal]

some days

[manic seal]

which

[manic hazel]

@manic seal

[lethal burrow]

I should not have to wait days to receive something I paid for and theyve already taken the money

[west quiver]

GG @lethal burrow, you just advanced to level 1!

[lethal burrow]

is there a way to talk to someone that can actually help n not just tell me wait a few days and see

[manic hazel]

are things restocked in 24 h or 25 h?

[lethal burrow]

Things get restocked randomly

[manic hazel]

ik

about steam

giftcard

24h or 25h??

🙂

[smoky pendant]

Gom#7163 has been warned.

Gom#7163 has been warned.

[manic hazel]

?

[acoustic granite]

I sent a bug report under contact us in the desktop app but they didn't have a bug category. Hopefully the message reaches someone who can fix the problem!

[manic seal]

everyone will tell you that since thats the only answer

[manic hazel]

yo

[manic seal]

#when_is_next_restock #870329411986149536

[manic hazel]

do steam giftcards get restocked 24h or 25h?

[manic seal]

#when_is_next_restock #870329411986149536

[manic seal]

yo

[manic seal]

#when_is_next_restock #870329411986149536

[manic seal]

oh if you send it already so all good

[half wraith]

im trying buff with valorant and works just fine, i've tried with mc before and it didnt work at all, i tried with badlion client, feather and vanilla minecraft, is it happening just to me? even in the past more than 6 months ago when i downloaded buff, buff didnt gave me anything for minecraft

[magic inlet]

#964252567699857448

[silk trail]

im trying to register an account but it says my account is frozen

[marsh lantern]

send a ticket #open-a-ticket

[crimson flax]

i only got 2 buff points for 50 views

[whole mural]

hallo

[haughty lake]

My son purchased the elite monthly premium, the money was pulled from his account, but he doesn't have the pass yet. We submitted a ticket via email, but have heard nothing back.

[manic seal]

if you send a ticket already wait for the answer

can take some days

[haughty lake]

Thanks.

[half wraith]

may i ask why the only 2 versions that works r the non native server one? there r just too many problems on using 1.9+ versions on a 1.8 server specially if it is a 1.13+ version, i understand why u dont want any 3rd party software, but what is the point of not allowing the native version but the newest which will just cause problems in every single server which is 1.8

[radiant knot]

i watched an ad but then it wont let me claim the reward for watching it

[prime seal]

tuve un problema canje la tarjeta de 10 dolares y me amndo codigo al gmail pero no me dio mi tarjeta y me quito los puntos

[dawn pebble]

help my buff doesnt say how long the week has left for the weekly challenges, what do I do?

[regal lintel]

Can someone explain to me how it is possible that steam and RIOT, Open Bucks had a status 1 day ago and then the status is sold out right now? this happened within 3-5 seconds between 2 refreshes, it is not realistic that in this time window the store will refresh and it will be sold out immediately because people would not even receive an email in this time window. I understand that in the previous days I saw items in the menu that were quickly sold, but there was always some kind of refresh. Here now no items have appeared but only the status was changed from sold yesterday to status sold right now how much are the favored players who are close to the server and have relatively zero response?.
This was really scary .

Where is located buff server ?

[manic hazel]

Do the same items appear in marketplace for both mobile and pc?

if so can i buy giftcards on mobile

[half wraith]

that's something that u can check in 3m or so all by urself unless u dont have a pc or ur phone is broken

[dawn pebble]

xd

[manic seal]

the ads are kinda bug, so might not work properly

[manic seal]

what?

[manic seal]

yea, they removed it for some reason, maybe its just bugged, but they restart at mondays as ik

[manic seal]

its just a text, can take a bit to update from x time ago to just now

[manic seal]

they are from israel but i think the servers are in usa, but idk really

[manic seal]

yes

[manic seal]

yes

[regal lintel]

i know thats why i asking where is located server 🙂 because that can be simply reasson for this delay 🙂

[haughty elk]

Are the challenges broken with the update?

[manic seal]

it shouldnt

[haughty elk]

All I am seing it the level 1-3 stars. No challenges.

[little topaz]

I run into this problem every time I try to buy something.

[manic seal]

which game

[haughty elk]

Restarted and still no challenges for Rocket League

[manic seal]

restart overwolf and trty again

[manic seal]

i do see them

[little topaz]

I tried many times but it didn't work.

[manic seal]

the item might be bug; Shows as in stock but it isnt

[haughty elk]

Broken on my side.

[little topaz]

But there is something like this, I tried it in the morning and it didn't work, I tried it towards the evening and it didn't work, now I'm trying again, it's been like this for days.

[manic seal]

did you restart overwolf from the system tray right?

[manic seal]

the item is bugged for days then

[haughty elk]

Yes. I killed it and restarted.

[manic seal]

did you try playing a match?

after claiming lv1

[haughty elk]

Yes. I got level 1 a couple days ago. Played the same day, and the next day. I didn't play yesterday, updated tonight to play and this is what I got after the update.

Had progress on level 2.

[manic seal]

weird bug

will ask

[haughty elk]

All other games look fine. Just Rocket League. But that's the only game I play.

[west quiver]

GG @haughty elk, you just advanced to level 1!

[manic hazel]

Guys

Why do giftcards get purchased so fast????

How am i supposed to get one

[untold oriole]

The desktop app isnt letting me claim the weekly reward. tries closing all applications in task manager and reopening but didnt help

[manic hazel]

How much coins do you have?

[untold oriole]

852

[manic hazel]

Do giftcards get restocked once each day or couple of times per day??

[west quiver]

GG @manic hazel, you just advanced to level 3!

[sand heron]

#when_is_next_restock

[manic seal]

Click claim, then try playing a match of the same game and click claim again

(After finishing that match)

[manic hazel]

Do giftcards get restocked once each day or couple of times per day??

and

How am i supposed to buy a giftcard if they instantly get bought???

please answer I don’t want the #when_is_next_restock I’ve already read 🙂

i have to wake up at 3 am to buy one but someone buys it

[manic seal]

Its like saying “whats 2+2 i want another answer that is not 4”

[manic hazel]

check time lol

[manic seal]

Thats the answer

There is not another one

[manic hazel]

so once?

[manic seal]

#when_is_next_restock

Nobody knows

Once, twice, thrice sometimes

[manic hazel]

i have a question

[manic hazel]

idk what to do

[manic seal]

Be faster than them

And you will get a card

[manic hazel]

How many are out there buying?

how much active buyers?

[manic seal]

No info

[manic hazel]

😭 idk when to refresh the market

[manic seal]

Probably more than 40k

Or smth

[manic hazel]

💀

[merry talon]

My Account is frozen and no support is answering me...
What can I do??

[manic seal]

#open-a-ticket send a ticket

[merry talon]

I did..

[manic seal]

Wait for the answer then

[merry talon]

They need so long.. ;:C

[twin rampart]

buff banned 3 account of mine because they last term of servies

if i make new one it will ban again?

i need one account at least

[manic seal]

Yes

Likely

[twin rampart]

how can i prevent it?

the ban will last forever?

[manic seal]

You can talk it with #open-a-ticket

Since i dnt have the info

But probably

[twin rampart]

oh no

[rare lotus]

tried to login to my buff account after a couple of months. But now im unable to get in because it shows that my account is frozen. How can I solve it?

[manic seal]

Send a ticket #open-a-ticket

[rare lotus]

alright

[rare lotus]

ive already did that once

should i do it again?

[manic seal]

If you did already wait for answer

[final vine]

does buff do anything to my computer?

[rare lotus]

okay thanks

[finite rose]

I overwatch no longer with buff?

[manic seal]

Buff and overwolf are working on bringing it back

[finite rose]

Ohh ok thanks

[charred crane]

buff isnt tracking headshots on valorant properly. it also ends the game each half for some reason

[hot fern]

The Buff bonus window only tracks time in the League launcher and not when the actual league match opens.

[tulip turtle]

[manic seal]

#game-status val is unstable

[manic seal]

Might be bug yea

Devs have to work on it i suppose

[hot fern]

Should I open a ticket?

[manic seal]

If you want yea

Put your overwolf logs

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by Kyuu[t]♡mico#0001 (Staff)

[manic seal]

On the ticket

[sick nymph]

hello chat

[ashen tundra]

is there any ETA on when the Buff tracking issues in Valorant will be resolved?

[manic seal]

Nope. Buff and overwolf are working on it

[ashen tundra]

ok, thanks.

[rustic estuary]

what’s the normal eta for an email back ?😭💀 it’s been almost 4 days and nothing

[manic seal]

Some days

Maybe a week

[rustic estuary]

alright ty

[viscid lily]

I restarted my Buff multiple times still no premium... It charged me the monthly and I can't disable it yet it still won't show that I have the premium how am I supposed to fix this?

[charred crane]

It can take up to 24hrs

Just wait

[coral void]

Is there vbucks in buff

[tranquil parrot]

Yes

[willow stream]

I deleted the app and it still pops up

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by alii#3339 (Staff)

[marsh lantern]

did you follow those steps?

[willow stream]

no

ty

[warm lantern]

Hello there,
I contacted support regarding my account being frozen a week ago and i got a reply email saying it will take a week to unfreeze the account . But it been a week and my account still remains frozen and havent got any emails too.

[marsh lantern]

did you fill the form they sent you?

[twilit walrus]

what is obucks?

[shadow wolf]

check openbucks

its a website

its like a gift card for that site

[twilit walrus]

i saw i didnt understood

[warm lantern]

yes i did

i dint know the nickname but i wass 100% sure of gmail

so i entered gmail and submitted the form

[warm patrol]

Why did prices were raised?

Like 2x

[candid relic]

VALORANT still unstable?

[still swallow]

when an item restocks, does it refresh for you?

[lunar quest]

why is it whenever I try to log in it says that my account is frozen

[marsh lantern]

you can wait a little bit, if not, answer to that same ticket

[marsh lantern]

more demand probably

like economy

[marsh lantern]

yes #game-status

[marsh lantern]

no, change tabs or filter for it to refresh

[marsh lantern]

#open-a-ticket

[still swallow]

ty

[worldly dagger]

i can't claim this is there a bug?

[wind heart]

What should I do if my acc got frozen?

[sudden crescent]

why not work track for pubg mobile ?

[primal latch]

I cant get log in

And how can i get it to track?

[peak coyote]

Maybe bad network

[worldly dagger]

i acutally claimed other missions but this one i can't

and yes i claimed those missions after i finished this one

on other games

[errant umbra]

how can I redeem those prizes if they are sold out all the time -_-

[charred crane]

.

i cant buy anything too

is there other way or smth

[marsh plover]

hello i hava a problem...after a long time i reinstalled buff and my acc linked with discord is freezed

[sage hull]

so, i still dont have premium, i opened ticket (61453), but i dont have any answer, ofc i activated buff pass and i dont have. 🙂 wtf is this guys?

[charred crane]

my account has been frozen what should i do?

[frosty nest]

You activated both and they are not active, correct?

[sage hull]

yes

[frosty nest]

What payment method did you use?

[sage hull]

credit card

[primal latch]

I cant get log in. What should i do?

[frosty nest]

Stripe?

[frosty nest]

Why can't you login, error?

[hot roost]

my account is still forzen after seven days can some one help

[frosty nest]

did you send a ticket

[hot roost]

yes

[frosty nest]

did they answer

[hot roost]

no

[primal latch]

There is not coming anything up. It says "click here" or something like that

After i have tried to log in

[frosty nest]

Can you send ss

[primal latch]

Yeah

[frosty nest]

Wait for answer or send one more ticket

[hot roost]

okey thank you

[primal latch]

Just wait short

And when i click there is nothing

[frosty nest]

Which browser

[primal latch]

Edge

[frosty nest]

Reinstall BUFF

[primal latch]

Okay

[west quiver]

GG @primal latch, you just advanced to level 1!

[primal latch]

It doesn´t help

[frosty nest]

try restarting pc

[primal latch]

Okay

[errant umbra]

can someone help me with this?

[frosty nest]

#when_is_next_restock #870329411986149536 <<

[errant umbra]

thank you a lot🙏

[primal latch]

Nothing is happening

[viscid lily]

It has been 24 hrs and I still dont have premium help

[frosty nest]

Which method?

[primal latch]

Its just stuck

[viscid lily]

I subscribed to buff yesterday, people told me to restart (i did) nothing happened then someone told me to wait 24hrs which i did

[west quiver]

GG @viscid lily, you just advanced to level 1!

[frosty nest]

Alright, change browser and try again

It should eventually work

[frosty nest]

which method did you use

[primal latch]

Okay i would try. Thanks

[viscid lily]

change browser? I have the app

[frosty nest]

it wasn't for you 😄

[viscid lily]

mbmb

I used the subscribe monthly

[frosty nest]

with credit card?

[viscid lily]

with paypal

[frosty nest]

hmm, send a ticket

https://www.buff.game/contact-us/

[viscid lily]

I also did that yesterday ;-;

[frosty nest]

[south swift]

my account is frozen what to do now?

[frosty nest]

what does it say in the error

[south swift]

your account has been frozen please contact support for any detail

[frosty nest]

#open-a-ticket send a ticket

[primal latch]

It works on my phone but not my pc

[frosty nest]

What is your OS?

[primal latch]

No android

[frosty nest]

On your PC 😄

[primal latch]

Oh microsoft

[frosty nest]

If something works, don't touch it

🤦‍♂️

Microsoft is not an OS 😄

[primal latch]

I really don´t think about what i have. I just uses it

[frosty nest]

Windows 7 8?

Send a screenshot

[silent berry]

I want to buy some redeem cards from marketplace, but uts out if stock every time, and i tried to buy it instantly at the time when market place refreshes, and it gets sold in 1 second everytime..It's been a long time since i started using buff and i couldn't buy a single thing from market place because of this issue

What's the solution

I'm almost fed up because of this, its been very long since i started using this app and its actually useless for me atm because of this issue... can someone help

ive been putting alarms early morning and waking up for days to buy it at the time it refreshes, still i couldn't as it get sold in seconds

[frosty nest]

Well, it's not 1 second

[primal latch]

10 or 11

[frosty nest]

but I understand you need to be too fast to buy it

[frosty nest]

something is probably not updated on your pc

[primal latch]

Aha

[frosty nest]

and that causes the issue

when you press the button

microsoft edge should pop up something

[silent berry]

bro literally i opened my buff in pc and my email for verification code on my mobile, and it took me less than 5 seconds to press buy and confirm it via email...

but even before that 5 seconds it got sold

ive tried as fast as i can

[primal latch]

I will just use guest

[west quiver]

GG @primal latch, you just advanced to level 2!

[frosty nest]

That's not a good idea

[primal latch]

Why?

[frosty nest]

Try using a different method

google, discord, email

[primal latch]

I have used all and email and google just says. It is already used even i don´t think it is

On my phone works clearly

[frosty nest]

google says it's already used?

[primal latch]

Yeah

[frosty nest]

Can you send screenshot of error

[primal latch]

Yeah. Just wait

Now i can´t

[frosty nest]

🤦‍♂️

update the windows

[primal latch]

Yeah. Nothing is working

Okay

[cosmic ferry]

bro they banned me and i created another account and then again they banned me why?

[west quiver]

GG @cosmic ferry, you just advanced to level 4!

[frosty nest]

How many account did you create?

[cosmic ferry]

I'm using buff since 2021

[cosmic ferry]

i had a account i was playing valorant and csgo they banned me.. i created a ticket but no response today i created a account again they banned me

what should i do bro

[frosty nest]

Answer the question

[charred crane]

Have you used VPN?

Or had 2nd or more accounts

[cosmic ferry]

no vpn or no 2nd account

[charred crane]

Hmmm

[frosty nest]

How many accounts did you create

[cosmic ferry]

total 2

[charred crane]

The second was after the ban I believe

[cosmic ferry]

yeah today

[primal latch]

YES it works. Thank you so much. Have a great day

[charred crane]

Did they told you why?

[cosmic ferry]

no response bro

[charred crane]

When did you create the ticket

[cosmic ferry]

2days ago

[charred crane]

It usually takes up to 5 business days

[cosmic ferry]

i think this is a system problem they have to fix it

[cosmic ferry]

then why my 2nd account also banned

[frosty nest]

Sure xD

[smoky pendant]

Tanvir#0951 was muted

[frosty nest]

You get unmuted when you stop lying

and blaming "system" 😄

[pure mortar]

hey yall i had this question yesterday too, here and in spanish, and it was that are the 5$ rp cards are going to be back

[topaz path]

How do I know my account is frozen?

[frosty nest]

?

[frosty nest]

Yes

[weary orchid]

cant see wehn the weekly challanges refresh

[west quiver]

GG @weary orchid, you just advanced to level 1!

[stoic pond]

Hello. I'm playing clash royale on mobile and after completing 5 game missions it gives 1.86 points instead of 3 points

[topaz path]

Everything I buy is wrong

[frosty nest]

Can you explain more, do you get any error?

[frosty nest]

should be known

[frosty nest]

yes, 3 coins it says, it's a default

[topaz path]

When the cards are renewed in the store, I buy, enter the code, and it writes an error

[west quiver]

GG @topaz path, you just advanced to level 1!

[pure mortar]

and estimated when?

[frosty nest]

#when_is_next_restock #870329411986149536 No estimation

[frosty nest]

What's the error

[short solar]

My account says its frozen whenever i log in and wont let me log in

[frosty nest]

send a ticket #open-a-ticket

[pure mortar]

its not out of stock its just not there

[west quiver]

GG @pure mortar, you just advanced to level 1!

[pure mortar]

like its been removed

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by TolgaFlashTR#5337 (Staff)

[gaunt hatch]

I have a question, I bought the buff pass like 3 days ago, the transaction went through but I still dont have the pass, is this a common bug or what should I do ?

[silent berry]

can someone please help

--I want to buy some redeem cards from marketplace, but uts out if stock every time, and i tried to buy it instantly at the time when market place refreshes, and it gets sold in 1 second everytime..It's been a long time since i started using buff and i couldn't buy a single thing from market place because of this issue ---

i already asked this here

but no helpful responses

[gaunt hatch]

Honestly idk, but if you think about how many people could be waiting for the restock same as you then you realize that there is a low chance for you to get them in time

[silent berry]

i know a lot of people wants to, why can they make some more of cards available to buy.. only 1 card for all those who has been waiting for months ... even i have been ..
ive been putting alarms early morning and waking up for days to buy it at the time it refreshes, still i couldnt have a single time

[gaunt hatch]

Well, if there are lets say 100 gift cards and 1000 players then 900 of them wont get anything

you know

you gotta be kinda lucky to get the gift card 😄

[silent berry]

that is actually totally messed up tbh, they making millions out of it by making all of us use the app..
And the only thing they are supposed to give back is these rewards after playing months...

[west quiver]

GG @silent berry, you just advanced to level 1!

[gaunt hatch]

idk man

I dont think they make that much money tho

[charred crane]

is that if on 6am indian timing gift card come at stock If gta 5 card appears at that time will get disappear after buying

and when does gta 5 come in stock i am waiting since long that gta 5 comes in stock

No one knows when it's coming back

You just have to wait

[weary orchid]

how will i konw if my account is unfrozen

[proud wasp]

it should take +/- 7 days

unfortunately theres no confirmation email atm

[weary orchid]

so i just try to login every day

[proud wasp]

for now yes :/ I know it's not ideal

[tropic horizon]

Hi guys, its been 3 months and my premium is about to expire but riot 5 or 10$ cards are always out of stock. Can someone help me?

[frosty nest]

#when_is_next_restock #870329411986149536 <<

[weary orchid]

so if i now have a guest account can i take the buffcoins that i earned on my other account

[lucid pumice]

hello I have question]why are there riot points only for europeans i live in turkey and i don't use riot points

[small coyote]

hello, it seems that my account has been frozen how can i get it back?

[worldly mason]

Hey, just downloaded the app, created an account but the whole app is blurry so I´m not able to read anything. Whats wrong there?

[teal fulcrum]

why there is not RIOT access codes for eu

there is only global

[worldly mason]

global includes eu?

[teal fulcrum]

its dollar, i need euro

[manic seal]

Send a ticket #open-a-ticket

[noble acorn]

APPZOOMED

Please try this:
-Find the 'OverWolflauncher.exe' file (usually found at C:/Program Files (x86)/Overwolf
-Right click on it and then click on "Properties"
-A new window will pop up, click on "Compatibility"
-Click on "Change high DPI settings"
-Under "High DPI scaling override" tick the "Override high DPI scaling..." checkbox and in the pull-down menu select "System (Enhanced)"

Summoned by Kyuu[t]♡mico#0001 (Staff)

[manic seal]

Out of stock prob

[teal fulcrum]

actually, I have written long ago too, there is not for euro still. I mean is it out of stock for a month? :D

[manic seal]

I saw people getting them not a while ago

Where are you from

[teal fulcrum]

I live in Hungary

[lethal burrow]

This is pathetic. I bought Premium Elite and still havent received it after 3 days and they already taken the money out of my bank.

[manic seal]

You see other europe items?

[manic seal]

Did you send a ticket?

[lethal burrow]

Yes multiple. Ive sent one everyday so far

[manic seal]

More you send less they will answer

Please stop sending… with 1 its enough

[lethal burrow]

obviously its not cause ive still been waiting for 3 days on something i paid.

[manic seal]

Yes but with 1 ticket is enough

[lethal burrow]

Everyone of them has said its "under review" so i dont get whats taking so long

[manic seal]

They takes some days to answer

Please wait for the answer

And dont send more tickets

Or they will ignore you for spamming

[lethal burrow]

wee shall see. more than a week and ill just cancle it cause why would i pay for something that I have to struggle to receive.

[manic seal]

Up to you

But wait for the answer

Of the ticket

[lethal burrow]

i have been so we shall see

[manic seal]

[teal fulcrum]

no

[manic seal]

Send a ticket #open-a-ticket

Probably your account is in another country

[dreamy urchin]

hey, is there a known issue on claiming season pass rewards and not getting them? I cannot find it in inventory, nor see them activated on my profile. I already killed overwolf process and restarted it. Should i open a ticket?

[strong berry]

my account has been frozen for a week and i tried using the support but no reply, not sure why its frozen anyone that can help me, that will be great 😄, i paid for a subscription aswell and then it froze my account

[frozen sinew]

Hi i tried loging in to buff after a long time i dont remember last when i used it and it says that my account has been frozen and i have to contact someone?

[manic seal]

Which reward it was

[manic seal]

If you sent a ticket, wait for the answer

[dreamy urchin]

lvl 35 free one

[manic seal]

Send a ticket #open-a-ticket

[manic seal]

Which is it

Which item

[dreamy urchin]

24hs boost

[manic seal]

Did you click on claim?

[dreamy urchin]

yuop

[manic seal]

Its not in your inventory?

Mmm

Yea send a ticket then

[dreamy urchin]

ty mico

[static ember]

I asked for unfreezing my account like week ago and its still frozen

wth is wrong?\

[manic seal]

They takes some weeks to unfreeze accounts

[static ember]

I was previously told it only takes a week

[west quiver]

GG @static ember, you just advanced to level 1!

[frosty nest]

What error do you see when you try to login?

[static ember]

that my account is frozen

[frosty nest]

Any other detail

[manic seal]

They have too many request so the eta is different

[frosty nest]

Send another ticket maybe 🤔

Did you get answer for the ticket?

[ember isle]

3 days?? awe man I was thinking ab buying premium elite but I thought it was just an instant thing, I didn't realize they have to do it and 3 days sorta sounds ridiculous.

[frosty nest]

Well, it's instant

not 3 days

if it takes more than 1 day, it most likely means there's an issue

either with the bank

or the system

[viral anchor]

Is there any like estimate when overwatch 2 will be available?

[ember isle]

it is instant? so if i bought it rn, would it automatically give me it ?? or do i have to ccreate a ticket or something

[viral anchor]

It’s usually instant

[viral anchor]

You’d have it rn unless it bugged out

[ember isle]

Bet I appreciate it bro

[frosty nest]

I mean

If you have an issue, you need to contact them

[static ember]

no

[frosty nest]

Are you sure

Sometimes it goes to spam box

[static ember]

nothing there

[weary orchid]

?

[frosty nest]

search for "buff" word in your email

[frosty nest]

I'm not sure

[proven spindle]

How much time does it take to get around 2.4k buff coins

From val

[frosty nest]

Depends

If you use all methods to earn coins

it takes a month 😄

and less

[viral anchor]

If you have max premium you can get like 7 buffs on a good game or more

So just like average it out

[gusty gull]

My account has been frozen

What on earth.

Fix it buff.

[weary orchid]

your way of contacting support should be fixed.

[gusty gull]

?

Am I supposed to worship them?

[weary orchid]

its about manners

[gusty gull]

Thank you manner police

for teaching me about manners

will make sure to manner next time

[weary orchid]

XD

all im saying dont cry if they dont help u when u talk like this bud

[gusty gull]

?

[west quiver]

GG @gusty gull, you just advanced to level 1!

[gusty gull]

Talk like what

[proven spindle]

Oh

[gusty gull]

What's so bad about the way I talked?

[frosty nest]

You firstly ask why it's frozen

Were you inactive for a long time?

[gusty gull]

Yeah

[frosty nest]

#open-a-ticket Send a ticket

It's not something to fix 😄

[gusty gull]

Have sent.

Why does it freeze in the first place due to inactivity?

[frosty nest]

¯_(ツ)_/¯

It should have a logic

[gusty gull]

Well can someone who knows the logic explain why?

This can be a huge hassle to deal with if it happens everytime I'm gone for 3 or 6 months.

People normally take breaks.

[frosty nest]

Well, users don't leave something for 3 or 6 months in normal circumstances 😄

[proud wasp]

it was a one time thing tho

[gusty gull]

They do

I don't know about you

but it's pretty common to take a break from the game you're playing

and as a result, be away from buff during that period

[frosty nest]

Mhmm, makes sense

You are right

[wary barn]

csgo is broke

dont record headshot as it should. For me headshot count when the killchat shows a "headshot"

so week challegnes is possible

[wind tangle]

I need to refund a spin reward how to refund in buff

[frosty nest]

Why do you need to refund a spin reward 😄

[twilit tundra]

any news on when valorant is gonna get fixed with the unstable issue

[west quiver]

GG @twilit tundra, you just advanced to level 1!

[wind tangle]

When riot gift cards are gonna restock

[shadow wolf]

#when_is_next_restock

[shadow wolf]

its unstable due to the new val update

it'll be stable soon

u can earn coins though

mostly

[wind heart]

Hello! Could anyone help me if it says that my acc got frozen?

[shadow wolf]

#open-a-ticket

[wind heart]

thank you!

[grand tapir]

Why did I get 0xp on a valorant match

[pastel patrol]

How can i spin with the golden wheel ? Because the free wheel doesn't become golden

[west quiver]

GG @pastel patrol, you just advanced to level 2!

[static ember]

So I sent unfreeze request and I got response, I had to write my e mail to unfreeze in some survey, how much time I need to wait now??

[thorn urchin]

i restarted overwolf still it says something went wrong

[analog pawn]

why it said 0 xp

[frosty nest]

Good question

Something might be down

[analog pawn]

i didnt get XP for 2 game btw

[frosty nest]

[static ember]

@frosty nest ?

[frosty nest]

7 days

[spiral depot]

hello wen i play rocket league buff say / there is a problem join the discord to advert. what to do ?

[whole moth]

i need helpp now after 3 dazs i still dont have the premium buff

[west quiver]

GG @whole moth, you just advanced to level 1!

[whole moth]

but i pazed for it and its already gone from my bank acc

payed

hello ? i need help i payed for premium but its not activate

[steep apex]

It has come to my attention that BUFF opens as soon as I open FiveM, which I found weird. So my question is, does it support specific servers to collect BUFF points or I can play on every server?

[frosty nest]

All servers, I think

You can earn xp, no coins

[frosty nest]

which method did you use

[mighty idol]

hi, I cant sign in to my account it says my account is frozen what can I do abt it

[whole moth]

bank transfer 1 month premium

[frosty nest]

which method, stripe?

[frosty nest]

does it ask you to contact support?

[mighty idol]

yes

I was using buff on mobile and i downloaded it to my pc am I going to choose desktop or mobile

[frosty nest]

?

Doesn't matter

[charred crane]

Is there a time for restock

bcz

i check like 10 times every day for riot giftcard and its always out of stock

[frosty nest]

#when_is_next_restock #870329411986149536

[charred crane]

yes but what is ur timezone

[frosty nest]

it is stated in the channel

[charred crane]

so after 3 mins to check?

[verbal steeple]

3rd day now

still not sending

does anyone know why

[chilly kestrel]

when will buff suport a new game?

[zinc apex]

Why is it not tracking my Hypixel stuff

For Minecrqaft

I played a skywars game cause it said you have to play 10 and it didn't track it

[charred crane]

bro

[verbal steeple]

?

[charred crane]

why mine is not like yours

i mean

[verbal steeple]

Idk

It DOSNT even work tho

Like dude

Why not sending to my email

I redeemed this 3 day premium for nothing

[charred crane]

its send to the email which u are log in?

[verbal steeple]

It’s the 3rd day now

Yea

I’m getting scammed :/

[west quiver]

GG @verbal steeple, you just advanced to level 1!

[charred crane]

@frosty nest sry for ping but why my buff looks not like him one and why @verbal steeple dont get his reward

[verbal steeple]

fr

[frosty nest]

?

Beucase you are not seeing his region's items

[verbal steeple]

but wht is mine not working

i have the emai;

[haughty mantle]

how often does the store refresh?

[charred crane]

i dont understand dude?

[west quiver]

GG @charred crane, you just advanced to level 1!

[verbal steeple]

different place get diff

im in america

u might be somewhere else

[charred crane]

eu

did it gonna give me other items if i use vpn lmao

[verbal steeple]

ofc he not answer my question

only urs

its mad annoying because i spent months on this

and no emai;

[charred crane]

but it dont take ur points

[verbal steeple]

IK

and i get no code

[charred crane]

just open ticket

[verbal steeple]

I did

it didnt even send

so gay

[charred crane]

;0

see ur spam

catergory

[verbal steeple]

what that

no spam

[charred crane]

search all cat

[verbal steeple]

wdym

[charred crane]

check all catergoryes

[frosty nest]

Nothing is unusual

[verbal steeple]

last email

december

tolga

u know how to fix?

[charred crane]

hmmmm

like how in my shop there is nothing 24/7

[frosty nest]

What's the problem, sorry

[verbal steeple]

buff wont send code to my email

so now i cant buy 5$ val gift card

i usde premium from battle pass

this is the 3rd day

[west quiver]

GG @verbal steeple, you just advanced to level 2!

[verbal steeple]

and premium is abt to expire today

[charred crane]

support the dude bro

[west quiver]

GG @charred crane, you just advanced to level 2!

[verbal steeple]

hes busy

in league rn

[charred crane]

same as valorant but just try to help

[verbal steeple]

yea ik :c

[charred crane]

bro how tf every giftcard is taken before 20 h

[verbal steeple]

idk :c

i just want to redeem

[charred crane]

ik the feeling

[verbal steeple]

non of the mod is helping

wonder why

[charred crane]

;D

[sly fable]

How long does it take to receive my 20$ gift card from the pass?
Its been a month still no response form support ticket ?

[charred crane]

but u need to feel good bcz i dont even see an a think which is not out of stock

instead ig

[winter oriole]

fix valorant pls

[verbal steeple]

fr

[charred crane]

is this server even have owner ir smth

[verbal steeple]

they scamming all of us fr

[sly fable]

I hope not 😦

[verbal steeple]

:c

[charred crane]

chill

[sly fable]

chill?

been 1 month

[charred crane]

@manic seal can u help this guy @verbal steeple

[sly fable]

no response

[smoky pendant]

UrMumUser#6205 has been warned.

[charred crane]

fr

u dont help him but warn me

[manic seal]

Did you send the ticket and no answer?

[charred crane]

[sly fable]

Yes been a long time

[verbal steeple]

what abt me

[manic seal]

Bro i was in the beach

[sly fable]

Should I send another ticket ?

[charred crane]

[manic seal]

Whats the issue

[charred crane]

[sly fable]

[verbal steeple]

i have the correct email

[manic seal]

Do this:

go to this page and create an account with the mail you sent a ticket
https://support.buff.game/hc/en-us
after creating it, on the next link there is "xxxx", replace them with your ticket number.
https://support.buff.game/hc/en-us/requests/xxxx
On that page you can see if they are receiving the answer and the status of the ticket

[verbal steeple]

and they want a code

and i cant get gift card

[manic seal]

You dont get the code in your mail?

[verbal steeple]

no

[charred crane]

breuh

[verbal steeple]

last one sent was 4 days ago

[manic seal]

Check spam

[verbal steeple]

where that

[charred crane]

see junk

[manic seal]

Spam/junk

[verbal steeple]

ok

[sly fable]

Ok thanks how long do buff normally take to respond?

[manic seal]

Some days

[verbal steeple]

nothin

[manic seal]

Make sure thats the same mail

[sly fable]

like a week?

[manic seal]

Could take a week yes

[sly fable]

ok thanks for the help 💋

[charred crane]

why eu buff is 24/7 out of stock

[verbal steeple]

it is

[manic seal]

High demand

[verbal steeple]

nvm

wrong acc

ty

[manic seal]

[charred crane]

xd

[manic seal]

Yw

[charred crane]

[sly fable]

[verbal steeple]

i forgor i had 2 of the exact emails

[west quiver]

GG @verbal steeple, you just advanced to level 3!

[charred crane]

POV : me who checking every 30mins for a riot card

[verbal steeple]

just one is lower case

it was the lower case one

ty

[charred crane]

why usa have more items in buff i am kind a sad

[manic seal]

Companies create more gift cards for usa

[verbal steeple]

YESSSS

TY MICO

[manic seal]

So there is more offer

[charred crane]

no me ok ;9

[verbal steeple]

VANDLE

[west quiver]

GG @charred crane, you just advanced to level 3!

[verbal steeple]

TY TOO

[manic seal]

Yw

[charred crane]

[manic seal]

Now use #off-topic-english to chat

[verbal steeple]

[charred crane]

[verbal steeple]

yes sir/mam

[charred crane]

Is there any system for restocking

[manic seal]

Wym with system

[charred crane]

like when it comes 12;00 pmm restock eu or smth

[manic seal]

You mean a fixed times for restocks?

[charred crane]

y

[manic seal]

Read #when_is_next_restock #870329411986149536

[charred crane]

already so it on random time or xx:00 xx:30

[manic seal]

Yes

[charred crane]

why the adds in buff not working

[manic seal]

Random every 30 min

[hollow bronze]

My acc showing error loging in

[manic seal]

Beta feature

[manic seal]

Which

[hollow bronze]

Buff

[charred crane]

if i use vpn

[manic seal]

Yes which error

[charred crane]

like for in germany

[manic seal]

You will be banned yes

[charred crane]

so if i make another acc? 😄

[manic seal]

Multi account is banneable

[charred crane]

sad

;9

btw when is refreshing weekly valo chalenges

[manic seal]

Monday

[charred crane]

ok thx

[hollow bronze]

Its showing ur acc frozen pls contact for support

[manic seal]

Send a ticket #open-a-ticket

[karmic rampart]

how do i get my 90 points instead of 30 points when i first downloaded buff

[charred crane]

How do I get my 90 points for downloading buff

[neat laurel]

Do I have to like select a challenge or sum?

Cause my skyward stuff ain't moving

[manic seal]

With the code which shows on the webpage

[manic seal]

With the code which shows on the webpage

[karmic rampart]

there isnt one wdym

[manic seal]

Nope

[native fox]

my buff account has been frozen

[manic seal]

If its minecraft, check #964252567699857448

[manic seal]

So might be automatic now

[karmic rampart]

no

[manic seal]

Send a ticket #open-a-ticket

[karmic rampart]

look bottom left

[manic seal]

Send a ticket #open-a-ticket so they can give them manually

[karmic rampart]

okay but what if they take longer than the 40 mins

[manic seal]

They surely will take more than 40

Since they answer in some days

[charred crane]

Wait so how to redeem

[manic seal]

If there is no code, its automatic, if wasnt, send a ticket #open-a-ticket

[charred crane]

ok

[hollow bronze]

I sent a ticket how long should i expect reply?

[neat laurel]

ohhhhhh gotchu thank u mico

[manic seal]

Some days

[charred crane]

yeah, for whoever wondered, Swiftplay DOES count on your Weekly Valorant Challenges..

[manic seal]

Please use #off-topic-english or #gaming-chat for chat

[karmic rampart]

sooo i will never get the 90 points?

[manic seal]

If you send a ticket you would

[karmic rampart]

i have

[manic seal]

Wait for the answer

[winter oriole]

can someone fix valorant

[manic seal]

Only riot can do stuff with valorant since its their game

I guess

[winter oriole]

this is what i mean

unstable

[manic seal]

oh you mean the tracker

buff and overwolf are working on it

you must wait for them

[winter oriole]

okay

thank you

[west quiver]

GG @winter oriole, you just advanced to level 1!

[storm halo]

what do i do if my account in frozen'

[manic seal]

send a ticket #open-a-ticket

[storm halo]

thank you

[magic inlet]

May I ask if there is anything new for EU marketplace to show at all ?

[manic seal]

well you can check it, since im not from eu so i cant tell

[magic inlet]

I don't see anything new from the EU at all. And 2 months ago I saw a 10€ card

[manic seal]

so no new stuff

[runic ivy]

how

do i connect my steam account to bufff

or any account

[manic seal]

you dont

its not necessary

[runic ivy]

but

to track

kills

and stuff for missions

[magic inlet]

No, but if you look at one player on Discord, BeRaTT0000, he has a $2 openbucks card marketplace. And by the way, I don't understand why there's $ when the EU is in € 🤷‍♂️

[manic seal]

its automatic

[manic seal]

you dont see any eu item?

[runic ivy]

huh

it doesnt track at me

[manic seal]

buff doesnt create the gift cards tho

so if its on usd its not buff thing

[manic seal]

which game

[runic ivy]

csgo

[magic inlet]

No only Global and that's it

[manic seal]

where are you from

[manic seal]

do you play in full screen?

[runic ivy]

no

[magic inlet]

Czechia

[runic ivy]

windowed borderless

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[manic seal]

send a ticket #open-a-ticket

[runic ivy]

i have enabled alr

it was enabled

[manic seal]

send ss

[runic ivy]

ss?

[west quiver]

GG @runic ivy, you just advanced to level 1!

[runic ivy]

screen shot?

[manic seal]

yes

[runic ivy]

like

it doesnt count this

its giving "extra bugg"

buff*

[manic seal]

do you see the pop up at the start and end of the matches?

[runic ivy]

does it only work on matches

not deathmatch

like i just tried it

on dm

[manic seal]

works in any gamemode that doesnt have bots

[runic ivy]

huhu

but

its like not counting

why isnt it counting weekly challenges

[pliant fjord]

why u cant see the time for the weekly challenges any more?

[turbid cloud]

i need help TvT i already purchase monthly premium but still be regular account

what should i do any advise?

[runic ivy]

no clue

oh nvm it couts

counts*

[proud wasp]

it can take a few hours

up to 24

[twin remnant]

hello how are you doing guys! im new to buff i cant understand whats going here i played alot and i didnt get the 3rd day gift or the daily challenge is theres something worng?

why im 11 out of 10 i dont understand 😂

[frosty nest]

Restart BUFF

[twin remnant]

still the same

[frosty nest]

How did you restart BUFF

[dreamy jasper]

when I try to log in

[frosty nest]

check transactions

[frosty nest]

#open-a-ticket send a ticket

[dreamy jasper]

it says your account is frozen

[runic ivy]

just

crate

create

new account

i did this

bcs mine was frozen too

[swift merlin]

some way for to have more exp and be lvl 100 in Buff Pass¿? :S

[lean tinsel]

hi

does any 1 know if they will be restocking gta v any time soon

[abstract rock]

#when_is_next_restock #870329411986149536

[agile valley]

why is everything out of stock is it a problem on my end or it's bugged?

[frosty nest]

People are buying when they are in stock

and you are not seeing the all items

[agile valley]

where can i recommend a feature?

[west quiver]

GG @agile valley, you just advanced to level 2!

[frosty nest]

What do you want to recommend

[agile valley]

making a notification system or restocking items at a certain time if possible

[frosty nest]

#common-questions

[obsidian skiff]

when it says "Make sure the screen isn't ovelayed to get reward" what does it mean

[frosty nest]

I'm not sure

Do you see a pop-up?

[obsidian skiff]

yea its the bonus screen

its for valorant

[frosty nest]

So, it works

[obsidian skiff]

do i close out of it?

[frosty nest]

which one exactly, can you send ss

[obsidian skiff]

yea give me a sec

[little topaz]

Now it shows in stock but when I try to buy it it says out of stock.

[obsidian skiff]

do i send it here?

[little topaz]

Please help

[obsidian skiff]

did u check the common questions?

[west quiver]

GG @obsidian skiff, you just advanced to level 1!

[little topaz]

I don't understand

[obsidian skiff]

this

[frosty nest]

Yep

[frosty nest]

What do you need?

[frosty nest]

Don'T close it

it should be automatically closed when you close the game

[obsidian skiff]

oh ok, how do i claim the rewards?

[frosty nest]

the 2. monitor bonus, once you close valorant afaik

Do you get coins for playing?

You will see another pop-up

[obsidian skiff]

i dont understand

[frosty nest]

You should see a similar page

when you start a match

[obsidian skiff]

i am in a match tough

[frosty nest]

wait for it to end

and see if it worked

[obsidian skiff]

ok

[twin remnant]

where to find it

sorry im new

[frosty nest]

from the left bottom side

[lean tinsel]

how does that help

[frosty nest]

hover your mouse onto your profile

[twin remnant]

thank you

[frosty nest]

you will see the page there

[frosty nest]

It will help if you read it InshaAllah

😄

[lean tinsel]

i read it

but i asked if they will do gta again

[frosty nest]

oh

I believe so

[lean tinsel]

now that helps

thanks

[placid trench]

idk if this is question buut my thing is thinking i am playing fn. but what DO I DO?

[frosty nest]

?

[placid trench]

And my chalenges arnt completing

buff

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by TolgaFlashTR#5337 (Staff)

[frosty nest]

These steps should help

[placid trench]

ok

its not leting me watch it

ohh ops

they are all on

soooo it wont work

@frosty nest ?

[little topaz]

Pls helpp

[placid trench]

i dont think you have anof

[little topaz]

@frosty nest Could you please help me? You are Turkish, you can understand my problem.

[frosty nest]

I see

it's a known bug, item is not in stock but shows like in-stock