#support-en

1 messages · Page 144 of 1

low breach
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it's java

frosty nest
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is your minecraft language English

thick nest
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Also why when I get over a certain kill count in a fort game does it say fraud?

frosty nest
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wait after match ends and don't start another one immediately

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see if it fixes

low breach
vale matrix
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My buff account has been frozen because of suspicious activity, haven't done anything wrong, just haven't used it in a while and came back to this problem, please help!?

frosty nest
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no worries

vale matrix
frosty nest
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Calm down please

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you won't get answer instantly

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It takes up to 4-5 business days

vale matrix
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Okay, thanks

gray pebble
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hi everytime i autherise my discord account to buff it says succesful atherication then when i go to buff it still on the sighn in page what do i do

frosty nest
gray pebble
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how

frosty nest
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for which one

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changing default browser or restarting overwolf

gray pebble
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both

frosty nest
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for windows 11

slate belfry
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This thing is already very annoying.
Lately I've been playing Unturned a lot (and still do). I stay on the game for a long time (last continuous game session lasted 200+ minutes). Even if Buff shows me that it records when I exit the game, the buff freezes and I don't receive the xp (200 minutes = 2000 XP + 20% (from pass) = 2400 XP (this means for me an extremely large amount of lost xp)) . I only had this problem once (I can say for sure that I lost over 10,000 XP). I'm not asking for my XP back, I just want to point out this problem, because it's very annoying.

frosty nest
gray pebble
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quick question can u get csgo skins from buff

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i check marketplace and i dont see csgo

frosty nest
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you see steam cards

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cs go = is on steam

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So you can get CS:GO skins via Steam cards

tough python
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Heyy tolga

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If i get buff pren elite 3 day offer

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Then i can get riot gift cards for india

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Like they should work if i m a prem mem right???

vapid heath
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What are the rules for Minecraft again?

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I stay till the match is over, I'm playing on the latest version, the small window pops up, but I still get no points after matches.

tough python
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I think they fixed the trackjng errir

noble acornBOT
# tough python Then i can get riot gift cards for india
RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

frosty nest
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check this first

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you can't use riot giftcard on ap or br servers

frosty nest
charred crane
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Any way to contact a Admin so they can check my ticket? They said theyre gonna handle it to a different Admin but still no response after 1 week

west quiverBOT
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GG @charred crane, you just advanced to level 2!

civic pike
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I keep getting "start game not found" when playing rainbow 6 siege

west quiverBOT
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GG @tough python, you just advanced to level 1!

tough python
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Any site wjere i can get riot gift cards

twin lance
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sup, my account has been frozen, what should I do??

vapid heath
scarlet hearth
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is there still a premium steam gift card on the marketplace?

pine moat
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hi

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can you help me?

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Yesterday I bought the buff premium elite but since then it doesn't show me how many bufff points I earn at the end of each game

hearty spear
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how to record only kills on buff in fort

pine moat
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?

civic pike
west quiverBOT
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GG @civic pike, you just advanced to level 1!

pine moat
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thanks i will see

manic seal
scarlet hearth
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that was the only thing id have a chance to buy 😦

fickle anvil
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What's the benefits of bronze?

untold oriole
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When can we expect the overwatch 2 game tracker to be fixed? Its been months now...

slate belfry
fickle anvil
slate belfry
noble acornBOT
# fickle anvil
TIERS INFO

Please check the screenshot below:

manic seal
fickle anvil
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2% more

west quiverBOT
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GG @fickle anvil, you just advanced to level 8!

shell haven
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is this bugged? LOL

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i closed genshin impact a bit ago but its still going up

fickle anvil
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Check task manager

shell haven
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i did check task manager

untold oriole
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Wait is the buff app supposed to reward you for playing Genshin?

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I have never gotten points from Genshin impact

shell haven
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i have legit no clue

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i was surprised as well

rustic nacelle
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Every time I get a code it gives an error, it hasn't happened before, it constantly gives errors, I've tried 4 times with different codes, it hasn't happened again, what's the problem

rustic nacelle
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thx

fickle anvil
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What's the max bonus accumulation?

shell haven
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i feel like this is a bug that should be fixed... idk

brittle oasis
rustic nacelle
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yes, it gets picked up really fast

shell haven
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everyone wants the free skins

rustic nacelle
#

do you know what are the stock renewal hours

brittle oasis
rustic nacelle
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it's 3:37 at night here

fickle anvil
rustic nacelle
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i think it's necessary to stay alert

brittle oasis
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every 8hours

rustic nacelle
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I am in Turkey

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it will probably be renewed around 11 noon

brittle oasis
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so it will be 11:30am 19:30pm and 3:30am for you

rustic nacelle
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thxx

brittle oasis
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ur wlc 🙂

rustic nacelle
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Are you Albanian

brittle oasis
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yes

rustic nacelle
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that's how I'm an immigrant too

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we came from Skopje

brittle oasis
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ah yeah i know Skopje the capital of Macedonia

rustic nacelle
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Someday I hope I can go

west quiverBOT
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GG @rustic nacelle, you just advanced to level 1!

brittle oasis
rustic nacelle
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What is your name

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thx

brittle oasis
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my name is Florjant

rustic nacelle
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Yunus emre Me too

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nice to meet you

brittle oasis
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nice to meet u 2 , before i go i wanna ask u do u play valorant or nah

rustic nacelle
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Yes I playing

manic seal
rustic nacelle
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i've been playing since the open beta

manic seal
rustic nacelle
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once before

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i've done it a few times when it wasn't

manic seal
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@rustic nacelle @brittle oasis #off-topic-english for chatting please, you are flooding the chat

manic seal
rustic nacelle
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oky sorry

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yes

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it's been like this for a week

lavish gorge
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for the past couple weeks buff hasnt been working for headshots on my game for the challenges but its working for everything else

hybrid night
manic seal
fickle anvil
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What's the max bonus accumulation?

viral whale
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i can’t watch ads for coin bc it always says ad limit reached even tho i haven’t gotten any at all yet

mild lagoon
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Does anyone else have the problem where it loads and is just a gray screen. I have tried uninstalling and redownloading from the website but it keeps on having this problem. Anyone have a fix.

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When I first installed the app there were the buttons but it was when the login was down so I couldn't do anything, and after a bit I redownloaded it and it just stayed like this

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I haven't seen anyone else have this problem and if they did they are not being very open about it

tranquil parrot
mild lagoon
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I cannot find the control panel

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I tried looking it up but they all talk about the overlay and not the actual settings

fallow pulsar
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Brawlstars tracking is still off... Is it still supercell or buff removed brawlstars?

west quiverBOT
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GG @fallow pulsar, you just advanced to level 1!

tepid pendant
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hello when is fortnite gonna be fixed

charred crane
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For Like A week fortnite has not been tracking headshots. i have aready sent a report i hope this gets fixed.

tepid pendant
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@charred crane yeah its unstable nothing will count

mild lagoon
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I unintalled and reinstalled overwolf but Buff still has the gray screen issue

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is this just an issue with me or is like the servers down

tepid pendant
mild lagoon
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Ok so it is me

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I’ve given up hope imma just leave

charred crane
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the game is unstable

manic seal
charred crane
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yay good

unkempt wigeon
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is the overlay issue fixed with r6

fringe lotus
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should i close this?

stoic echo
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thats on you

west quiverBOT
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GG @stoic echo, you just advanced to level 4!

stoic echo
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its a extra thing u can get a few points out of

fringe lotus
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how can i get it

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it didnt give me anything when i close the game

stoic echo
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if im not wrong, that screen pops up when u start a game on whatever ur playing, it should give u the points when you're dont playing that if im not wrong

fringe lotus
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didn't get it

stoic echo
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im not exactly sure then

fringe lotus
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ok dude sorry for bothering you

stoic echo
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np

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think mico can help you if they know whats wrong with that

tepid pendant
fringe lotus
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i have 3 monitors

west quiverBOT
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GG @fringe lotus, you just advanced to level 1!

fringe lotus
tepid pendant
fossil lodge
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I did the Uber eats for buff points thing under the ways to earn buffs section

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How do I redeem the buffs

twin lance
wise fog
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getting always when i play r6 this i played like 20 rounds and it always don't track

manic seal
manic seal
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i mean

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you can close if you want

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but you wont receive the reward that are stated there

manic seal
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if you meant rewards

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if you meant points

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you get points by playing

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and it redeems automatically

wise fog
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for how long i got the problem for like 4-5 days now

manic seal
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no eta

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i mean

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its its down for like 2 weeks

wise fog
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and u should change the status from online to offline then

manic seal
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or something

wise fog
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okay ty

manic seal
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i told on buff was down

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not on overwolf

wise fog
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oh uups sry can't read its to late for that

viral whale
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i can’t watch ads for coin bc it always says ad reward limit reached even tho i haven’t gotten any at all yet

manic seal
viral whale
west quiverBOT
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GG @viral whale, you just advanced to level 1!

olive lily
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On the bonus screen that pops up for non buff verified apps but overwolf supported games like destiny 2, I don't get the buffs that had been accumulating

manic seal
# viral whale

mm the ads viewing should be bug rn, since they added it back recently, may be kinda unstable

viral whale
#

ic

manic seal
olive lily
west quiverBOT
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GG @olive lily, you just advanced to level 2!

olive lily
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also do we have a eta for Overwatch being brought back into buff or does the code for the game need to be re-written because of the new game launch

manic seal
olive lily
fossil lodge
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But I haven’t gotten my buff points

manic seal
stoic pond
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How can we earn buff points by watching ads?

jovial dragon
olive lily
humble shale
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guys i cant login to my acc it says my account for frozen for suspicous activities did i get hacked?

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and how can i log back in

humble shale
tepid pendant
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this is on my screen since 3 hours if close it will i loose my points

sacred oyster
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how much is 1$ in buff currency ?

jovial dragon
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Anyone track the XP gained vs what you actually got? I'm seeing discrepencies after charting it. For example, my last game I started at 169 XP. After my game was calculated/closed/finalized it went up to 712, for an increase of 543. However, the end-game calculation claimed it rewarded me with 766... For reference, my level is the same as it was before, so it wasn't from leveling, and the beginning number was logged over an hour before starting. I've noticed what I felt was off numbers in the past with this which is why I started charting/logging the data and comparing it to what the client is claiming

jovial dragon
tepid pendant
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if the game is open should i close it manually ?

jovial dragon
balmy prairie
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@jovial dragon on pc im getting xp losses too prob another bug

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anyways, does anybody know if premiun gives you XP boost? it only says point boost

dire turtle
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is there a way to combine clips?

frail dune
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I'm not getting emails to redeem buff. Mobile

tepid echo
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@wise fog its offline for 1 month

mild charm
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my buff account was suspended even tho i hadnt used it

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i need some help

tepid pendant
west quiverBOT
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GG @tepid pendant, you just advanced to level 4!

glad jungle
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is mobile games not tracking only for me

robust birch
jovial dragon
# tepid pendant closing the game added nothing

Yeah, figured that would happen. For me the sweet spot seems to be less than 90m. Any more than that and I've had it hang every time. I try to restart my games once an hour now but that's really frustrating

dreamy heron
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@glad jungle which game?

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Brawl stars are not working

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Devs help us

glad jungle
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so its a common problem ?

raw kite
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buff is not tracking rainbow six siege

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does anyone know when this will be fixed?

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after i finish a game there is an error message saying buff didnt track any games this session

rugged glen
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buff wont let me login and I can't find my account details anywhere. I can't even get it to send me a reset password email, as if my email was never linked to an account at all. Was my account deleted or something?

subtle zodiac
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do buff track call of duty warzone ? because when i play it doesn't track my session

sudden plume
#

How can I make a suggestion?

sudden plume
frosty nest
#

Make the language English and try

hot shuttle
#

read now

west quiverBOT
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GG @hot shuttle, you just advanced to level 4!

hot shuttle
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thank u

sudden plume
#

My suggestions:

  • It would be nice to have a Reward Track Vault to be able to collect the old tracks, especially for the limited time avatars & banners. Call of Duty: Mobile has Battle Pass Vault like this.
  • Make the Spinner reward collect instantly, it is so annoying to see the collect after I go to bed & wake up. Then I have to wait 12 hours to collect again just because I forgot to hit collect...
fickle anvil
#

Per day/game?

tepid pendant
fickle anvil
#

Yeah

tepid pendant
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Depends on the games what games u play ?

subtle bloom
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umm hey !!!

fickle anvil
fickle anvil
subtle bloom
#

mod or admin here ?

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??

tepid pendant
# fickle anvil Spider man

I am not sure it has one for spiderman but in valorant unrated match i got max 0.791 that too cuz valo match go till 35-45 minutes

subtle bloom
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yeah i got 1.25 from valorant last time

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@simple path ?

tepid pendant
subtle bloom
west quiverBOT
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GG @subtle bloom, you just advanced to level 1!

subtle bloom
#

15-17

tepid pendant
subtle bloom
#

30 kills 🙂

mental isle
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My account has been frozen what do i do

subtle bloom
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i got scammed

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by buff

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🤬

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its already hour and no reply 😡

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@rustic wedge

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?

charred crane
subtle bloom
jovial dragon
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(to clarify, -48 and -31 represents XPActualMoved-XPAppClaimsPaid)

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I'd have a decent amount more xp if it actually credited the right way, lol. If anyone is doing mobile, please do this:
Log your level/XP before
Log your level/XP after a game and what it claims was paid
Subtract the new XP from your old and see if it matches what it was supposed to pay out

west quiverBOT
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GG @jovial dragon, you just advanced to level 3!

robust birch
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the app is broken

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can not redeem a gift card

gaunt harbor
#

Have they planned on adding War Thunder as a supported game ? Or is that not possible

marsh lantern
marsh lantern
marsh lantern
vague cobalt
#

uhh

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I need a little help

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it says my account has been frozen

distant kiln
vague cobalt
#

ticket?

distant kiln
#

support ticket

vague cobalt
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where so i send it?

distant kiln
jaunty fiber
#

why cant i earn point from R6?

fluid gazelle
#

my account has been frozen

marsh lantern
marsh lantern
marsh lantern
vague cobalt
#

after sending a ticket, after how much time the problem will be resolved?

distant kiln
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no idea , sent mine like 1h ago , still waiting on it

vague cobalt
#

any free rewards😑???

west quiverBOT
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GG @vague cobalt, you just advanced to level 1!

marsh lantern
vague cobalt
#

extra reward?

red sierra
#

do i have to be in the same region as the product is ?

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to buy it

charred crane
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how to solve frozen account problem?

distant kiln
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send a support ticket and pray that they won't take some days to reply xD

steep harbor
#

Since when was there an ad for claiming buffs?

toxic peak
#

anyone has any idea on what version do i need to play for buff to see minecraft and i get the coins?

charred crane
#

my buff wont open

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pls help

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its been stuck in this animation for a while

hollow ferry
#

how can i download my highlight to file explorer

zenith wagon
#

My account was frozen and its been three days no respond on support ticket
Uninstalling this garbage and forgetting about it like I did a year ago

signal spire
#

hello

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buff isnt working for overwatch

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even though it works everywhere else

plucky forum
#

i get this after every r6 game is there any fix?

fickle anvil
fickle anvil
hard copper
fickle anvil
hard copper
#

already did

fickle anvil
#

Oh okay

neon sail
#

overwatch offline there

hard copper
#

?

neon sail
#

sry accident

fickle anvil
#

What's the max bonus earned? Second screen bonus

signal spire
#

like that

fickle anvil
#

"overwatch"

tall junco
#

My account has been frozen. What do I do

fickle anvil
red sierra
fickle anvil
red sierra
fickle anvil
frosty nest
charred crane
#

im using mc 1.18.2 but buff wont detect any gameplay

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like it doesnt work

neon sail
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overwatch offline

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mine too

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just opened a ticket

west quiverBOT
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GG @subtle bloom, you just advanced to level 2!

hushed wraith
#

can someone tell me when r6s will be available

frosty nest
frigid thunder
#

same here

karmic vortex
#

overwolf not counting headshots in Fortnite

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Should I open a ticket or there is a solution?

frosty nest
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it's due to api being broken atm

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we are working on it

fickle anvil
karmic vortex
#

ok I'll wait till then

cold bobcat
#

is there also a NL exclusive reward soon? im about to delete buff since there isnt

cold bobcat
#

like the rewards on marketplace

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i see like amazon DE exclusive etc

fickle anvil
#

Oh I don't know sorry

subtle bloom
#

heyy its been almost 3 hours

pseudo needle
#

i know its seems dumb question but can i buy global amazon card and use it at any amazon site like any region

red sierra
subtle bloom
#

and i did not get my buff pass

humble comet
#

what is this?

subtle bloom
#

😡

plush cradle
#

where did buff pass go o.o and I can't open my profile. Restarted buff/overwolf

pseudo needle
#

its bugged for konw i think

plush cradle
#

The Lambda function associated with the CloudFront distribution was throttled. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
Generated by cloudfront (CloudFront)
Request ID: o7kZom4ylBBy8CwweetWgi7hd-3TFz36HurtZWyd0-UhnKvHh6tCKQ==

#

That's what I see on a blank profile page when highlighting text

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503 ERROR
The request could not be satisfied.

plush cradle
frosty nest
humble comet
#

pls help

haughty hollow
#

Hi, any update about Fortnite headshots tracking?

fickle anvil
red sierra
west quiverBOT
#

GG @red sierra, you just advanced to level 1!

charred crane
#

Brawl star game is not counting

frosty nest
#

no eta on when it will be fixed

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depends on supercell

haughty hollow
flat sonnet
fickle anvil
dreamy heron
#

😫😫😫

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Fix it pls 🙏🙏🙏🙏

fickle anvil
craggy otter
#

Can you still get buff points and EXP if you disable the overlay?

noble crescent
#

I cant verify brawlstars

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And clash of clans

craggy otter
noble crescent
#

Why cant i verify bs?

fickle anvil
wispy mica
#

help me

fickle anvil
silver nebula
#

when will headshots be fixed in fn tho

frosty nest
#

api is broken

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we are working on it

silver nebula
#

rip weekly challenge because of that 😂

drifting ruin
#

when i need to create a ticket i need to put my buff account name or discord one?

frosty nest
drifting ruin
frosty nest
#

check buff settings

#

you will see your nickname

drifting ruin
#

i cant log in into my account

odd condor
#

I redownloaded buff after a long time and when i tried to login... it says that my account have been frozen due to suspicious activity. How to fix this?

frosty nest
frosty nest
drifting ruin
odd condor
frosty nest
drifting ruin
charred crane
frosty nest
#

it's weekend

odd condor
charred crane
#

anyone pls help

west quiverBOT
#

GG @charred crane, you just advanced to level 1!

subtle bloom
#

😑

fervent zinc
west quiverBOT
#

GG @fervent zinc, you just advanced to level 1!

subtle bloom
#

Damnn

fervent zinc
#

Is Minecraft premium reedem key rolled out of buff market? i haven't yet seen it come back not for long time even as gray out (brought) (maybe Market API issue or so)

vapid heath
manic seal
cyan belfry
#

How do I fix this

noble acornBOT
manic seal
#

Send ss of that

zenith wagon
#

buff support? gave them email when creating ticket and this is their reply

zenith wagon
robust birch
#

day 7 of nonstop trying

manic seal
manic seal
karmic vortex
#

I received 10% marketplace discount but I did not get any discount in the shop

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also activated from the inventory

karmic vortex
#

I did

#

I also redeemed premium elite and after restarting the premium elite got claimed but discount did not

manic seal
karmic vortex
manic seal
robust birch
#

even not disapearing from the store

manic seal
#

probably people get them and then the item doesnt disapear by a bug

#

or otherwise, the item it just bug and nobody can buy it

#

eitherway, devs have to fix the issue that the items doesnt get out of stock when in the system are

winged wolf
#

Hi
I was wondering how long my acc will be frozen for because i forgot my password and now my acc has been frozen even though i finally entered the right password

karmic vortex
balmy prairie
#

i've been playing for like 2 hours of clash of clans, but my buff pass didnt even increase by 1 xp...

#

do mobile games not give xp?

opal belfry
#

Who wants to play minecraft?

manic seal
#

if you sent a ticket so you must wait

manic seal
charred crane
#

can weekly challenges be completed for every supported game or just any 1

west quiverBOT
#

GG @charred crane, you just advanced to level 2!

karmic vortex
manic seal
balmy prairie
#

@manic seal Do you know if I play 2 games at the same time (in this case TFT & Hearthstone) will I get both XP count for buff pass? I mean I have 3 monitors, technically i can play 3 slow pace games but my brain can only process 2 games at most lol

west quiverBOT
#

GG @balmy prairie, you just advanced to level 2!

balmy prairie
#

srry for the ping

smoky pendantBOT
#

dynoSuccess Blackfox1010#0190 has been warned.

faint zinc
#

guys i cant buy somethiing

#

do you know why?

manic seal
manic seal
light dome
#

I had wanted to discover and use this application before, but I deleted the application because my computer's specs were low. Now I upgraded my computer a bit and want to use it again but I got a warning that your account has been frozen? What could be the reason for this?

faint zinc
noble crescent
#

Is bs still down?

dawn hill
#

yo my acc is frozen for suspicious activity, idk why need help

manic seal
subtle bloom
#

Does anyone here use buff pass

manic seal
#

?

#

proofs?

subtle bloom
#

u want proof

#

check dm

charred crane
#

is fortnite still down?

subtle bloom
#

u cant even read dm

charred crane
#

put the proof here

west quiverBOT
#

GG @charred crane, you just advanced to level 1!

subtle bloom
#

u sure

subtle bloom
charred crane
#

buff is not a scam

subtle bloom
#

then explain this

#

@charred crane

west quiverBOT
#

GG @subtle bloom, you just advanced to level 3!

subtle bloom
#

😡

manic seal
#

instead saying that buff is scam you can ask for help on the issue

subtle bloom
#

already done

#

9 hours is too long for activation of pass

manic seal
#

payments can take up to 24hrs to verify

#

so after 24hrs ask again here

#

and please stop spreading fake information

subtle bloom
#

well someone told me it active after 2-3 hours of buying

manic seal
#

it can take up to 24hrs

#

usually its instantally

#

but can

#

take up to 24hrs

#

not always

subtle bloom
#

ohh then never mind

pearl fiber
#

anything?

#

i opend a ticket someone asked for my mail and no respone

manic seal
# subtle bloom ohh then never mind

if after 24hrs you dont get it ask here again and wait for a staff member to answer, since other users can tell other stuff which is not a certain info

manic seal
manic seal
#

we dont handle administrative stuff here

subtle bloom
#

🙂

white shadow
#

i need help i bought 2 steam wallet code 11 days ago and 8 days ago and it was null and devs told me i should wait for next update what that means i paid so much coin for 2 codes that idk when i will get please I need help devs are not answering my question
I'm loyal to the buff I'm buying every month premium elite and I'm buying season pass too. all I want is real support thanks

manic seal
#

we dont handle administrative stuf here, you must wait for their answer

white shadow
manic seal
#

we dont handle administrative stuff, i sent tickts for null code too and im waiting for them too, so no info

#

i could ask but the answer will be that there is not info

#

and that you must wait

white shadow
alpine plover
#

Bruh can someone tell me what dictates how much xp I get

#

I keep getting 0

white shadow
west quiverBOT
#

GG @white shadow, you just advanced to level 3!

manic seal
alpine plover
#

I tried Rocket league and Fall Guys, Seems to happen with Fortnite aswell

terse granite
#

hey will gta 5 be coming back in the marketplace ?? it is not there rn

noble acornBOT
# terse granite hey will gta 5 be coming back in the marketplace ?? it is not there rn
API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

silver nebula
#

sooo does anyone have some knowledge about how XP is calculated? especially in non-BUFF games? would be interested in hearing about your findings lul

alpine plover
#

this 👆

river charm
#

is there a reason why buff has such a hard time tracking fortnite headshots

frosty nest
#

api is not functional

#

we are working on it

river charm
#

and whats api

#

lmao

frosty nest
#

An application programming interface (API) is a way for two or more computer programs to communicate with each other.

river charm
#

bet

minor rapids
#

so I have a question

#

how do I claim these points

craggy otter
#

They are already claimed

minor rapids
#

they're not cuz whenever I close the game I don't get the points even when I restart buff

frosty nest
#

check transactions

leaden dew
#

is the nintendo eshop gift card just gone for good or will it come back

noble acornBOT
# leaden dew is the nintendo eshop gift card just gone for good or will it come back
API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

minor rapids
frosty nest
#

your screenshot shows 0.643 coins

#

and your transactions show 0.64 coins

#

I don't think that's a coincidence

minor rapids
#

that was at 1:20 AM

frosty nest
#

mhmm

minor rapids
#

and look it shows two times 0.64

frosty nest
#

yeah

minor rapids
#

I think I know what the problem is

#

the game I was playing (assassin's creed odyssey) is cracked

#

does that affect buff?

#

@frosty nest

west quiverBOT
#

GG @minor rapids, you just advanced to level 1!

frosty nest
#

Well I'm not sure

#

if it showed pop up

#

it should still award you

minor rapids
#

I see

#

I'll open a ticket anyways and thx

craggy otter
#

I am actually afraid I will never get a specific giftcard from buff

west quiverBOT
#

GG @craggy otter, you just advanced to level 2!

craggy otter
#

Alright so, do I still get buff points if I disable the overwolf overlay in Valorant?

toxic peak
#

How to know how many days left in my prem

manic seal
toxic peak
#

What?!
Im saying i bought the prem but dont know when its going to end so how to see it?

craggy otter
# manic seal nope

And how to change the hotkeys for the overwolf overlay??? Everytime I press control and tab it just activates it

manic seal
toxic peak
#

Ok tysm

manic seal
#

there

#

choose the game

#

and change the keys

craggy otter
#

Alright thank you.

little comet
#

Anyone know if brawl stars or mobile tracking is down?

#

Cuz idk if it’s just me

frosty nest
#

yes it's down

little comet
#

Ok Ty

jovial dragon
# minor rapids does that affect buff?

To answer this, no, that doesn't affect it. Your bug is the same I have with a lot of games. If it's not on the "official" list of supported games, the bonus window does nothing at all. It'll claim it's rewarding but never will. I play almost all nonofficial Buff games, like FF14, WoW, etc. and have always racked up 1-15 buff "bonuses" and my history shows I've never been given a single reward for any of them. I swapped to an official game, Fortnite, and it always shows up in my history after. I'm not sure if it's a bug that the window even pops up on all the other games or if the bug is just that it doesn't actually give rewards but that's your issue as well. And others here have confirmed the same problems. TL;DR: if you are playing a game that is on overwolf but not fully supported by Buff, close the bonus window since you're watching ads for zero reason and won't ever get anything for it even though it claims it's rewarding you

tired yarrow
#

My buff account was suspended for suspicious activity and I haven't been on in a couple months. Any ideas why?

frosty nest
#

reason is inactivity

#

no worries

minor rapids
frosty nest
#

yes

#

it seems like

tired yarrow
#

Thanks

#

How long does it usually take them to respond?

frosty nest
#

4-5 business days

#

saturday and sunday are weekends, so

minor rapids
#

where do I find the list of overwolf supported games

jovial dragon
jovial dragon
fervent zinc
jovial dragon
fervent zinc
broken wharf
#

Where £10 amazon go on buff marketplace?

west quiverBOT
#

GG @broken wharf, you just advanced to level 1!

fervent zinc
broken wharf
#

@fervent zinc thanks

spare egret
#

Is R6 not working with buff right now?

compact zodiac
#

why wont the headshots on fortnite work

gaunt wasp
#

glitched rn

compact zodiac
#

ok

tranquil apex
#

why is everything not working

#

i cant even log in

manic seal
manic seal
manic seal
jovial dragon
#

Wow, this sucks. I just got 1244 xp for a game session and it credited me only 389 =/. Now I'm wondering what level I would be if it was actually crediting everything properly

dim swift
#

so, i was playing Minecraft and was using Buff for the first time, and none of my games are counting. I played in 1.8.9 and 1.19.2, watched all the games until they were finished, and they don't count. What am i doing wronog?

frosty nest
#

it is crediting properly

#

it updates instantly after each game

#

once you close the game

#

it shows the total amount

#

and you think it increased only some of the amount it shows

#

but it credits all

jovial dragon
# frosty nest it updates instantly after each game

Right... I don't track it as I am playing to see the difference. I track it before I even start (I log into a spreadsheet "Level: x, XP: x, XP required to level: x" and then compare the stats before and after the entire session after waiting 30m to ensure all stats are updated as well

#

I don't track in real-time

#

So like for my next track, I will wait 30m, then log all data, then open the game, play, when I finish, I wait 30m and update the spreadsheet again

#

I promise you it isn't matching up, and others have been following that now too and finding the same results...

#

Here's the data you want to track and how to calculate it for yourself:

Take your current XP, level, and XP needed to level and log this data
Play your game for however long and wait 30m+ after finishing and closing it
Now log a line with your new XP, level, and XP needed to level

If you rolled over levels, you will take XPTNLOld-XPOld to see how much it took to fill the previous level, then add the current XP shown to that

If you didn't roll over levels, you will just take CurrentXP-OldXP = actual gain

Now compare this to what the app claims the entire session paid out

spare egret
manic seal
spare egret
#

ok. thank you

jovial dragon
# frosty nest but it credits all

To add on, I also did a 12h delay last night and nothing ever changed (the session there was -392 xp from what it was supposed to pay vs what it did and when I woke up it still hadn't added anything)

torn needle
#

how do i get coins?

jovial dragon
#

Anyways, I definitely recommend running a spreadsheet like the one I described. You'll absolutely come up with the same conclusion, and math doesn't lie; it's absolute 😛

#

(Plus it's basic addition and subtraction so... I assume most people should be able to figure this out, lol)

frosty nest
#

and if the conclusion is still the same, send a ticket with your calculations 👀 #open-a-ticket

torn needle
#

im new how do i play games ?

jovial dragon
frosty nest
jovial dragon
frosty nest
#

XP of latest page on buffpass, saying again and again to clarify

#

last page's xp value is different from other pages

torn needle
#

? how do i play games on the app

jovial dragon
#

For example:

CurrentLevel: 10
CurrentXP: 112
TNLXP: 1468

CurrentLevel: 10
CurrentXP: 671
TNLXP: 1468

XPDiff: 559
GameClaimed: 794
Diff: -235

frosty nest
#

you need to open buff and then the game

torn needle
#

oh

#

ok thx

frosty nest
#

You can use screenshots

#

Close game and overwolf

#

open buff

#

take screenshot of the normal page

#

and then the latest page

#

then play games

#

take screenshot of the popup

#

restart overwolf and the game

#

then take screenshot of normal pages again and the final page

jovial dragon
#

I'll do that if they ever get back to my original support issues, heh. It's been business 6 days so far and the number of bugs I'm catching are just growing, lol

#

(Also, your report method is a lot of work considering it's quick and easy for them to just confirm it. And others here in the chat already logged theirs and confirmed it on their end as well so it's not just a me thing, lol)

stone lake
#

what do I do with this?

frosty nest
frosty nest
#

Once I have time

jovial dragon
#

It'd probably be easier for Buff to just hire me to come in and fix all this crap myself, lol

frosty nest
#

😄

jovial dragon
#

(And faster... 6 days for basic response vs. things I could fix today, lol)

jovial dragon
west quiverBOT
#

GG @jovial dragon, you just advanced to level 4!

frosty nest
#

😂

hard copper
#

sends a 5 digit code when you need atleast 6 digits to continue in the app 😄

steady sandal
#

I do the tasks and it doesn't complete them, help?

frosty nest
steady sandal
frosty nest
steady sandal
#

got it thx bro

wraith plank
#

hello , i need some help pls, i want to participate in 'best plays' but i dont know how to upload my videos

zinc mirage
#

I just purchased buff premium. why did it not work?

manic seal
manic seal
zinc mirage
#

ok

west quiverBOT
#

GG @zinc mirage, you just advanced to level 1!

crude dragon
#

How to use buff

#

Buff keeps saying buff did not track any games

proud sierra
#

Do you have the right email logged in to the email that you have for the games?

manic seal
crude dragon
#

Minecraft

manic seal
crude dragon
#

Ok

zinc mirage
#

I can't edit highlights

#

It records none of them for some reason

#

nvm

#

its fixed

#

sorry for the trouble lol

balmy prairie
#

does the elite premium 300% in game earnings apply to buff pass XP or only to buff points?

balmy prairie
#

any way to increase the xp earnings?

#

since the buff pass didnt record 1 day (4k xp) and getting xp losses sometimes (idk why, but it shows one number and then it does not add the same number to the xp count) + sometimes matches are not beeing able to track... Now im stuck to need to get at least 4.8k xp every day

glossy lake
#

hello i have a problem what do i do if my account is frozen?

jovial dragon
# balmy prairie since the buff pass didnt record 1 day (4k xp) and getting xp losses sometimes (...

So far nothing has been said other than one of the mods claiming it adds up correctly when it clearly doesn't, lol. I just got 403 when it claimed I was getting 1619 (I'm the same level I was so there was no level rollover, and I waited over an hour between sessions before logging my starting XP and level and then 15m after I finished the session before logging my new XP and level so it's not because it's pending either)

manic seal
jovial dragon
#

After doing the same logging for Buff points themselves at least those are credited properly (other than the bonus ones for unsupported games, where you will never get any credit for them so it's best to just close the bonus window as soon as you start). But I honestly care more about the XP than the Buff points atm, and that's a horribly broken system, lol

#

I've tried to reverse engineer the math behind the XP it claims vs what you actually get and I honestly can't figure out where the number it displays comes from. It does look like the games give close to the same amount regardless of what it shows (i.e., whether it shows you earned 100 or 500000 it should still reward the same amount, which in that case would be 100 or less). Which leads to question... is the number it shows supposed to be lower and it just showing a miscalculated number or is it supposed to be crediting more?

#

(I've done quite a bit of debugging, logging, and tracking to try figuring this out, but without code access I'm limited to the data I can access to figure out where the bug is and how to fix it)

tepid heath
#

Is the buff overlay not showing up for anyone else? I have the overlay settings on for all supported games, but it's not showing for me in any of them

manic seal
tepid heath
#

Already checked...

#

Had do a complete restart of my laptop for it to start showing up again.. Strange

viscid flame
#

overwolf doesn't usually take that much

west quiverBOT
#

GG @viscid flame, you just advanced to level 1!

charred fog
#

why i get this error message

mystic plaza
jovial dragon
# mystic plaza same error

Same as well. It was my first ticket that I sent in. So it's been like that for at least a week since that's when I ran into it

spare glade
#

why is this button always there even when buff is closed?

mighty stratus
#

I can't log in, it tells me that my account is locked due to suspicious activity when I put my email

#

any solution?

frosty nest
#

Your acc got frozen because of inactivity

#

Nothing tp worry

mighty stratus
#

ooh thank you

zenith flame
#

my buff hasn't been tracking my r6 at all and I've uninstalled it and re installed it and it still hasn't worked

tiny orbit
#

After completing my buff tasks, i didnt receive any off the points. Why is this so?

olive lily
zenith flame
#

oh okay thank you

full nymph
#

do i have to be in spain to buy a spanish gift card?

near fox
#

hi

#

my account is frozen

#

idk why

wraith fog
#

How would i be able to buy rocket league credits with this?

near fox
#

pls help me

manic seal
manic seal
brazen ledge
#

When will Riot giftcards be in stock again??

atomic hinge
#

I didn't use Buff for a while and today when I logged back in it said my account was frozen due to suspicious activity

#

what can i do about this

quasi beacon
#

i tried to make an account and i got locked for suspicious activity. why?

atomic hinge
inland grail
inland grail
tiny orbit
manic seal
inland grail
#

already did

manic seal
tiny orbit
#

pc

manic seal
#

click there

tiny orbit
#

yooo thanks

manic seal
#

yw

dull thistle
#

Hi, under the rewards category for India, you have Amazon.com gift cards, but I just learnt that these gift cards are useless to anyone residing in India as you cannot apply the gift cards to Amazon.in website. Similarly, you're also showing Steam gift cards for India but again under the details section it says that it's not available in India. So my question is , why put something under India when it does not work?

kindred mica
#

When does the Buff store refreshes?

#

At what time?

late arch
#

I send email and????

#

2 days

finite rose
#

Does activating multiple buffs boost stack up???

karmic vortex
#

Fall guys OP

high belfry
#

mods its been 10 days since i sent mail and my ticket not updated , is it usually this long?

west quiverBOT
#

GG @high belfry, you just advanced to level 1!

glad verge
#

I claimed 20 buffs from weekly challenge and only 0.01 buffs were added wtf??????

#

What on heavenly maths is this broo?

jovial dragon
#

Another session update: app claims 2383 xp gained, actual gain was just 762...

jovial dragon
subtle bloom
#

Hey i want a refund now

#

It's 24 hours

#

I didn't get my pass

#

😡

glad verge
subtle bloom
#

I purchased a buff pass but I didn't get it

#

@glad verge

glad verge
#

so the amount was deducted but pass was not added?

subtle bloom
#

Yes

glad verge
#

it shouldn't take this long

#

Have you opend a ticket yet?

subtle bloom
#

Yes

glad verge
#

when did they last responded?

glad verge
wet summit
#

Why no games in games key section?

subtle bloom
subtle bloom
glad verge
glad verge
#

My point is they take some time to respond to support tickets

subtle bloom
#

What is this government problems that took this long 😡

#

Next time I am not buying any thing

glad verge
#

I know you used your actual money and you are anxious and frustrated but you must wait for now, that's all you can do right now 😦

subtle bloom
#

🥲

glad verge
#

OR you can sue them lol 😈

subtle bloom
#

🙂

glad verge
#

How much was the buff pass anyway?

subtle bloom
#

550 inr

glad verge
#

ayo whaattt

#

thats a lot

subtle bloom
#

Yeahh

glad verge
#

for us I mean

subtle bloom
#

What do u mean us

glad verge
#

they better act soon

subtle bloom
#

Where r u from

glad verge
subtle bloom
#

Yeahhh 🥲

#

550 too much

glad verge
#

I would've gotten a heart attack bro

#

plus my parents would be another problem

subtle bloom
#

Same but it's from my money 🙂

#

Still 550 is big amt

glad verge
#

Aye mods

#

help this man

subtle bloom
#

I told them so many times but no one answered

#

What can I say

#

Buff = Scam

glad verge
subtle bloom
#

True

west quiverBOT
#

GG @subtle bloom, you just advanced to level 4!

subtle bloom
#

This is my third time spending in online games

#

But .....

#

😑

glad verge
#

Btw What should I buy with 2000 points?
10$ Riot Points Gift card or 10$ steam gift card.....
I want to use it for some valorant skins but I also want this one game thats on steam for sale time to time....
but it takes too long for me. Which one to go for first?
I have almost reached 1200 points now

subtle bloom
#

It's your points man i can't say anything

#

Spin wheel

#

🙂

burnt sluice
#

Hi guys, it says that account was frozen due to suspicious activities. How I can unfroze it?

#

have not used Buff for a while.

subtle bloom
#

@charred crane u there

#

Devs got attitude

jovial dragon
# subtle bloom <@456226577798135808> u there

Make sure you keep a log of your XP before and after games, too. You'll see what it doesn't give the right XP (like my last one was supposed to give over 2k and only gave 700, earlier it was supposed to give 700+ and gave just 300, etc.). And add that to your report too. The system is broken and it keeps you from leveling like you should

frosty nest
#

If you need help, you need to send a ticket

burnt sluice
spare glade
rich stream
#

Ayo my BUFF doesnt like me i play and do my Missions and nothing happens 😦

spare glade
#

why is this button still there even when im not playing games and buff is closed

#

can anyone pls help

rich stream
#

No im sorry

spare glade
#

np

rich stream
flat sonnet
silver nebula
karmic vortex
silver nebula
#

bugged? or like, actually? 😂

#

craaazy

karmic vortex
karmic vortex
silver nebula
#

well i have 150% so even that should be 9-10

#

and even that is

#

CRAZY

late arch
#

Heelp support ignoring mee

subtle bloom
subtle bloom
karmic vortex
silver nebula
potent shoal
#

Even though I do the task correctly, it doesn't get 5/5

minor oriole
#

Need help : in rainbow six siege after match it says , start game not found.

frosty nest
frosty nest
#

you need to send a ticket

#

pinging them here won't do anything

subtle bloom
#

😑

#

Lovde ka ⬆️member

frosty nest
#

?

subtle bloom
#

It's been 24+ hours and still not get my pass and u say that I not ping devs

#

Then u do something

#

"Your request (51907) has been received and is being reviewed by our support staff." Every time they mail me this like 3 times

frosty nest
#

Yes, today is weekend

#

😄

subtle bloom
#

So what

frosty nest
#

And I am Discord staff, I can't do something about it

frosty nest
subtle bloom
#

😡

marsh aspen
#

Razer gold gift card is gone??

west quiverBOT
#

GG @marsh aspen, you just advanced to level 2!

marsh aspen
fickle anvil
marsh lantern
#

if it does not appear, could be a miscommunication with api

#

it’ll appear once is back on stock

marsh aspen
#

10 dolar nd $20 one

fickle anvil
marsh lantern
#

miscommunication with api supplier

#

it’ll appear once is on stock again

sly remnant
#

hi, I downloaded Buff app from you site, but it downloaded Overwolf. what is going on?

frosty nest
sly remnant
frosty nest
#

They don't have the same accounts

karmic vortex
#

is there any way to increase the daily limit of games?

marsh lantern
#

i believe subscription bonus does not count

karmic vortex
sly remnant
frosty nest
#

You can have the same account on mobile and pc for buff

marsh lantern
marsh lantern
fickle anvil
#

Oh okay

sly remnant
subtle bloom
frosty nest
#

Overwolf and BUFF-BUFF mobile = different accounts

#

BUFF and BUFF Mobile = same accounts

full plover
#

ummm

#

ummm sorry if this will bother you but can I refund the raffle tickets because i accidentally bought 8 of them because when i bought them i think I was lagging and the raffle tickets is not registering so i kept clicking and now I cant join...

subtle bloom
#

LoL

full plover
#

can i refund it?Festivepepe

#

Help

#

pls

late arch
#

I send email and nothing

#

Help pls

fickle anvil
#

Just wait

late arch
west quiverBOT
#

GG @late arch, you just advanced to level 1!

fickle anvil
gleaming warren
#

guys, how do i use rito acces code?

#

its not the same as league of legends code

#

nevermind i got it

crude tartan
#

is there a cap of how much XP we can earn per day?

jade flame
#

Hi, I have a problem and I don't know how to solve it

#

can you help me

fickle anvil
#

What is it?

jade flame
jade flame
fickle anvil
#

Try to restart buff and overwolf

jade flame
safe hemlock
#

I need help

worn coyote
#

what is it

fickle anvil
#

With

fickle anvil
safe hemlock
#

Buff doesn't count my plays

worn coyote
fickle anvil
safe hemlock
#

Brawl stars

worn coyote
#

thx

fickle anvil
safe hemlock
#

It's maybe 5 days till now

fickle anvil
#

Brawlstars api is down

subtle bloom
#

Hello