bug-reports

[shadow cypress]

Can we pick up fixing the red dot of the collab next patch

[visual bone]

doubt it

[ocean prism]

@shadow cypress @visual bone We confirmed with the technical team lead that they will fix it as soon as possible today.

[shadow cypress]

sounds good

[scenic sonnet]

please tell them to look at the one in Misty Valley as well. After the first week, the red dot appears when we can't advance, but when we finally can the red dot does not appear. Looks like the logic is inverted somehow. It's been like that since forever, by the way

[autumn dagger]

In the illusory journey, for some reason upgrading the hero using copies from outside of the ascension screen uses up the copy but does not ascend the hero.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have contacted you via DM, please check.

[civic iron]

In the illusory journey, while auto-battling on another gamemode, each retries stacks up the caracter and makes the game very laggy. Got screenshot.

[ocean prism]

Please provide us with relevant video about your issue/error.

[visual bone]

golden frontier sucks why repeat it

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

If you have any specific suggestions or comments about this event, please let us know, and I will record them and forward them to the development team lead.

[ocean prism]

We confirmed with the technical team lead that this issue will be fixed after the next version of the game update.

[crisp rapids]

👋

[visual bone]

Golden frontier sucks

[autumn dagger]

Hello, there’s something weird going on here

Which one is correct? I was referring to the expanded one, but then realized they don’t match for some reason

Expanded one is obviously quite a bit better, so it would kinda misleading if it turned out to be unexpanded one

[ocean prism]

Both descriptions are correct, and the expanded one is more detailed. You can refer to the actual expanded description.

[autumn dagger]

but they clearly don't match though

look at the +1 of the expanded vs the not expanded

so does it give 6s freeze, or does it do more damage?

[ocean prism]

I checked the hero's skills, and they appear normal on our end. The +6-second freeze skill is only available at level 40. Could you provide a corresponding video so I can confirm this further?

[placid turtle]

this is illusory journey, not the normal game

[ocean prism]

That might be the reason; if the heroes aren't from the same mode, then it's normal.

[placid turtle]

I think there's a misunderstanding here, he's comparing the tooltips from the same mode. Unexpanded, it says increased damage for +1, expanded, it says increased freeze duration for +1. Both are from illusory journey, he's not comparing 1 mode to another mode.

[ocean prism]

Okay, Got it. I've reported the issue to the technical team lead for verification. I'll leave you a message once I have an update.

[autumn dagger]

Ty

[ocean prism]

@autumn dagger @placid turtle We have confirmed that the unextended description is incorrect. You can refer to the extended description. The next patch will fix the description issue.

[autumn dagger]

Oh nice, ty

Oh then eironn sig would legit be pretty good

[ocean prism]

You're welcome

[sacred owl]

this is a bug right? i play in google play games in pc and this happen to me from the start

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%）

[inner anvil]

Graphical bug: Brutus on my side has normal sword while the enemy has red sword despite my Brutus being Mythic. This happens in Illusory Journey.

[ocean prism]

I have reported your issue to the technical lead for further verification. Thank you for your feedback.

[ocean prism]

The technical team stated that "Brutus on your side has normal sword" is normal.

In Illusory Journey, the rules for the appearance changes of one's own hero characters with their ranks are different from the traditional rules. We will evaluate the necessity of this later.

[vagrant roost]

got it

[ocean prism]

If you need assistance, please provide a detailed description of your issue and we will do our best to help. @vagrant roost @visual bone

[vagrant roost]

this one might be a new low...

[visual bone]

my issue is that CS misinterpreted discord scam messages being deleted by afk discord mods as a request for assistance

[ocean prism]

I saw the sticker you sent and the message from Vicksin, and mistakenly thought you had a game issue to report. I didn't expect it to be a report about scam messages. Thank you for informing me.

[visual bone]

https://tenor.com/view/gotham-jim-gordon-ben-mc-kenzie-dc-movies-dc-comics-gif-17248830

[autumn dagger]

Hi, I've noticed that the chests in IJ have significantly boosted drops after stage 300 vs before. Could you please provide us with data on how exactly the chest drops change past certain stages?

[ocean prism]

I will help you check with the development team, and I will keep you updated promptly if there is any new information.

[ocean prism]

I confirmed with the development lead that the rewards in the Crystal Treasure Chest will increase as the stage progress advances. For specific information, please refer to the actual game.

[autumn dagger]

The actual game doesn't tell us what the breakpoints are, or what bonuses we get. It would be cool if we had an info tab, but otherwise we don't have information

[ocean prism]

Got it, I will record your opinion of info tab and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[autumn dagger]

thank you, and would it be possible to release some kind of spreadsheet/info list for now?

specifically I wanted to know when the next chest reward increase is after 300, so we can plan our chest opening strategically

[visual bone]

pls dont repeat this event it sucks

[ocean prism]

Currently, there is no relevant information and data function. It has been confirmed with the development lead that you need to refer to the heroes/items actually obtained in the game.

I will accurately convey your suggestion regarding the "info tab".
However, we are unable to guarantee that it would be implemented instantly as it will be reviewed by our developers but rest assured that your suggestion is forwarded to our development team.

[autumn dagger]

ok, thank you!

[ocean prism]

My pleasure.

[ocean prism]

You can tell me which specific event caused your bad gaming experience, or you can tell me any thoughts you have. I will verify and record them and report them to the team for consideration and verification.

[visual bone]

too much rng too little rewards no autobattle

[surreal abyss]

IJ event is not bad , but it was way over tuned , resources were lower (crystals ,xp)and after 300 rewards doesn't justificate the scaling involved probably for people pre-nerf.
Specific units on the stages were way tankier then they should have been , once they are the last man standing in the formation ,without any reason described anywhere.

That was increasing rng exponentially on levels and therefore it was frustrating at some point to continue playing,rather than enjoying it. Also no auto-battle feature involved as well.

[visual bone]

at last someone who agrees with me

[ocean prism]

@visual bone @surreal abyss We suggest that you try changing your lineup. If you still can't get through, you can wait for the idle rewards, improve your heroes, and then try to fight again.

We have also made some adjustments to the stages. You can try again.

Regarding the issue you reported about the stages are hard to fight, we have recorded it. We will continue to convey this situation to the technical team lead, hoping that there will be adjustments in the future. We apologize for the inconvenience caused to you.

Regarding the issues you mentioned about rewards and auto-battle, I have also noted them down and will send them to the development team lead together.

[surreal abyss]

Additionally , I would add regarding SI item chests , there is no point of keep getting the same item , once the item has already been maxed.
It would be great , if an option similar to the refresh hero chest is added , which allows you to refresh an item , that you don't want to have currently or at all.
This way you will be allowed or at least have a chance to target heroes you already have at M or higher ascension.

[ocean prism]

If you are referring to signature items, after you upgrade to +3, you will no longer obtain the same signature items repeatedly.

However, we can understand what you mean. I have recorded your suggestion and will convey it to the development team lead for consideration.

[junior heron]

Hi @ocean prism - question regarding guild Id’s and a few different mechanics. Could we hop on a chat? Thank you!

[bold totem]

hello, i just noticed that the battle reports are showing the wrong levels

heres a video

[autumn dagger]

For rowan's +3 item in illusory journey, it says gives 500 energy, but is the trigger condition when allies have 500 energy like the +40 in normal game, or is still when they have 600? Because if it's the latter, having that extra 100 energy is literally useless, since allies cant have 1100 energy...

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

Additionally, we would like to confirm whether the replay records for your other teams, such as the second and third teams, are correct.

[bold totem]

they are all wrong, idk since how long its been like this. i normally just glance through the enemies to make sure its right so i dont notice the lvl difference in battle and in the report. im at 539 now and its the same, different level in battle, different level in report. i will try to repair game and then continue pushing to see if its still the same. will update here

[ocean prism]

The +3 effect reduces the energy requirement for activation.

Activation requires allies to have more than 600 energy and only restores 60 energy.

The +3 effect, however, only requires allies to have more than 500 energy to restore energy.

[ocean prism]

Okay, thank you for your cooperation.

[autumn dagger]

thank you

[bold totem]

after repair game, its still the same

[ocean prism]

I have reported this issue to the technical team lead. I will leave you a message when I have an update.

[ocean prism]

We have confirmed with the technical team lead that there is a display issue with the enemy hero level shown in the replay after level 240. You can refer to the level display on the bench for now, which is correct. The level display in the replay will be fixed later.

[bold totem]

the event is ending on test at reset tmr so its no biggie. its just a visual bug and doesnt affect anything right ?

[ocean prism]

Yes, it's just a display issue, don't worry.

[ivory jasper]

Hello, I got this bug when entering guild and cannot fight the boss or exit this screen, anychance to fix it, thanks

[ocean prism]

I have contacted you via DM, please check.

[autumn dagger]

Hello, I think there's a weird interaction bug. Treznor's 2nd skill says it targets the hero with the highest attack, but for whatever reason with Adrian's acrane activated, treznor stops targetting him despite him having the highest atk (it targeted him before I got the the arcane). In IJ I cannot remove furniture, so this bugged interaction has effectively bricked my comp. Please help me

[ocean prism]

Please provide us with relevant video about your issue/error.

A video can help us better understand the issue, we will try to help you out.

[autumn dagger]

unfortauntely I don't have a video of it happening

[ocean prism]

We were unable to reproduce the issue. Please observe whether you will encounter the issue again. If you do, please record a video of the incident.

We will also monitor the situation. Thank you for reporting.

[autumn dagger]

[drifting pewter]

Doesn't allow the fight to start. Writes command is empty

[visual bone]

yeesh it seems that each hotfix breaks something else

[tropic coyote]

I had probably the same problem but with another message in french, with my account that just reached lvl 300. I unlocked it by setting BOTH teams BEFORE launching the first fight. It's probably the same for you with three teams. Hope it can help

[crude oriole]

Hello All, I’m having in-game issues, more specific Illusory Journey. When I hit battle, I would get this message on the picture and would stop responding. I would have to re-launch it again. It happens only in this game mode. I’ve tried repair but it didn’t help

@ocean prism whenever you have time, any input would be appreciated

[visual bone]

more compensation for this error pls

[autumn dagger]

There’s another interaction bug that I want to report, this time with a video

It’s to do with +3 signature item for Alvida

I think the Alvida in IJ +3 is bugged, it never triggers despite saying it’s guaranteed to do so

Here is a side by side comparison of the sigs between normal game and IJ (it's identical)

But here is what actually happens in battle

To make this more fair, I took off all the gear and artifacts from the normal game version, and left all the gear on Alvida for IJ (to match haste)

[crude oriole]

I've tried everything, restarting the game several times, removing the teams and restarting the game, running a repair, nothing seems to help. Also tried it on PC and phone, same thing still. We'll for sure need some kind of compensation for this.. it's been few hours already

[south cave]

I can't get pass nor try stage 400 as It keeps saying "challenge team quantity error"

[ocean prism]

@drifting pewter @tropic coyote @crude oriole @visual bone @south cave
This is because there is a team in your lineup with no heroes deployed or not enough heroes deployed. We recommend that you deploy all the heroes in all challenge teams and try again.

We will optimize this issue as soon as possible. We apologize for the inconvenience caused to you.

[ocean prism]

Update: This issue has been fixed.

[ocean prism]

It seems Alvida was instantly killed in IJ due to the opponent's high damage output.

Please provide a slow-motion video and the corresponding battle ID so we can further confirm.

[autumn dagger]

Alvida +40 should make her invincible

See my king tower replay

The opponent is much stronger in KT compared to IJ

The whole point of her +40 or +3 is the immunity

[ocean prism]

Okay, I have reported this issue to the technical team lead. I will leave you a message once there is any update.

[autumn dagger]

[crude oriole]

Thank you @ocean prism

[ocean prism]

My pleasure.

[inner anvil]

Is the Arena ladder merge algorithm not working? I got put into the same ladder as players who are disproportionally more powerful than me. There are too many of them with levels far above my level.

[visual bone]

deal with it

[ocean prism]

I have confirmed with the technical lead before, and this is normal. The merging of arenas is determined by the activity level of each arena. Please refer to the actual situation in the game for details.

[ocean prism]

Regarding the issue where Alvida's +3 signature in the illusory journey is not working, the technical lead has verified it. We will fix it before the next illusory journey event.

Thank you very much for your help and attention.

[weary narwhal]

who is undefined

[visual bone]

Woke tasi

[haughty grail]

Hello. I had 3 of the Dimensional Resource Choice Chests, and was saving them. I collected today's chests (10) and now I have Max (10). I do not have any in mail. So 3 chests have vanished and I'm sad. Last time, if I collected chests that would become more than 10, they were sent to mail, which is why I didn't think twice about collecting today's. I can probably still get the dimensional, but I'm sad

[ocean prism]

The Dimensional Resource Choice Chests in the email will disappear if they expire.

[haughty grail]

They didn't expire. I had 3 in my bag, collected 10 and now have 10 in my bag and 3 poofed. They didn't go into mail

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have sent you a friend request to verify with you. Please check it.

[weary narwhal]

i accepted

[fickle geode]

Arena is getting a red icon when there's any coins in the LC chest, not just above 5k. Started happening after recent Arena of Heroes merge

Edit: even if I collect them I accrue 1 coin in like a minute so it basically never goes away

[dim finch]

bug with count snickerfang pet where battle is prolonged until timeout even when all allied heroes are dead

[ocean prism]

We tested and found that the red dot can disappear normally.

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[ocean prism]

We confirmed with the technical team lead that this issue will be fixed in the next version.

[wooden mural]

Opening the support tab in-game doesn't load

[visual bone]

Fs sucks

[ocean prism]

Based on your screenshot, I suggest that you change your network (wifi/5g) or connect to a VPN, then restart the game and try opening the support interface.

[wooden mural]

I already tried changing connections and i don't have a VPN and never needed one to do anything.
I realized when opening the hub the blue loading line on top of the screen loads but it doesn't swap the view. It just stays white.
||also tried repairing the game||

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

Text error

[ocean prism]

I have reported this translation issue to the technical team, and it will be resolved in the patch update next Monday.

[radiant sparrow]

Support doesn't work after the update on test server.

[sick gull]

Will the crashes and network errors ever get fixed because my game crashes at least 2-5 times a week mostly happens when Im on 2x/6x speed and I click too many times but idk how network errors just poof randomly appear when nothing is wrong

[visual bone]

https://tenor.com/view/haha-so-funny-gif-27253208

[ocean prism]

Based on the screenshot, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying.

[ocean prism]

You can try to click your avatar-settings-memory, then
1.turn on the button "simplify voyage hero special effects"
2.turn on the low battle fx
3.then slide the page down, turn on the low power mode, and turn off the high details
4.turn on the display particle effects to try.

[stark lark]

cant claim rewards.
reloading page, signing in again and trying on a different device all didnt work

[ocean prism]

There may be a slight delay on the webpage. We suggest you wait 10 minutes, then clear your browser cache or try logging in again with a different browser to see if you can claim your reward.

[stark lark]

okay ill try that

[stark lark]

okay i did log out on my other devices and opened it in a totally different browser after i posted this almost 30min ago, it still does NOT work

[ocean prism]

I have contacted you via DM, please check.

[radiant sparrow]

I connected to VPN but still same issue. I suggest u guys fix it on your end. This never happened before and only happening after the update. So please ask your team to fix it. My network is very stable, i don't think there's an issue on my end.

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

What's this function and why is it broken

[ocean prism]

This is a private message automatically sent inviting you to become a Crew member.

We will fix this IM message issue in the next version; it will not affect your ability to become a Crew member.

[slender crown]

I started playing AFK Arena again last week and had an account on an Android device a few years ago. Accordingly, I played via my Google Play Store account. But now, when I logged in with my Google email on an iOS device, the account was no longer there and I had to start from scratch, so to speak. When I search for my “main” to add it as a friend, I can find it. I would like to play on my “main” again, as I have already put several hundred hours into it.

I've already logged into my emulator on my PC with my Google Play account and checked there, but the account isn't there either. I also have a purchase receipt from Google from 2021, in case that could help.

Who can I contact about this? Or where can I report something like this to support?

[nimble thorn]

are you on the same server?

[slender crown]

I just looked up on that server, but there is no account, and if i join on the server there is just the new account

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

league mail has auto delete function

[ocean prism]

Currently, all alliance emails have an expiration date and will automatically disappear after they expire. If the issue you are referring to is not this, please describe your issue in more detail.

[visual bone]

normal emails can be auto deleted aliance emails cant

[ocean prism]

Got it. Currently, there is indeed no one-click delete button for alliance emails. However, we have recorded this feedback and will convey it to the development team lead for consideration.

[oak moat]

If i have an old account and its ingame ID ,how do I get it back

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

Why is it in another language

[ocean prism]

This letter is issued by your alliance leader or vice alliance leader, and it is sent according to the language they wrote
The letter has a translation function; you can try it.

[visual bone]

how

[ocean prism]

You can click the translation button "A" in the League email.

[oak moat]

Why would the game freeze without being able to move cam or move anywhere or even click the back arrow to exit the mini game

[tired spruce]

New pet making ennemy immortal

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[ocean prism]

We'd like to confirm if you're currently stuck on this issue. If so, please stay on your current level and don't advance further. I have also contacted you via DM, please check.

[oak moat]

Did that and still the same issue

[ocean prism]

I have contacted you via DM, please check.

[real ermine]

Hi, my rebirth button disappear after latest patch update

[vocal frost]

Dear Lilith, what's going on with the game? The problems started after yesterday's update. I tried reinstalling the game, clearing the cache, and debugging the game itself. It's really slow.
I also changed the network connection.

[uncut thistle]

I have problem in this Peaks of Time. I move maybe few seconds and it just freeze. I can complete the dungeon but then i need to start from 0 again or close game open again move few steps and same thing repeating

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Based on your video, I recommend that you connect to a VPN/change your server (you can try clicking your avatar - Settings - Switch Server - Change Server)/try repairing the game first to give it a try.

Please try to:

1. Repair the game (click your avatar - Settings - Advanced Settings - Repair the game) in the game settings.
2. Download from the cloud on the main page to 100%. (Please do not click to any other page before it downloads to 100%).

[ocean prism]

According to your description, we recommend that you try repairing the game first to give it a try.

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%）

[tawny bronze]

Hi, mobilization cards havent worked for the past 30min making us almost lose Gilded City.. (we are losing it thanks to this matter of fact)

[ocean prism]

Based on your screenshot, I cannot verify whether your mobilization cards are valid. Could you provide more information/videos so I can help you with further verification

[uncut thistle]

I did it how you said, repaired then downloaded everything without doing anything and still the same, started moving and after a while it froze

[ocean prism]

I have contacted you via DM, please check.

[uncut thistle]

Sent

[tawny bronze]

I dont have a video of it sadly just multiple accounts of people who saw it happen/tried to use the cards themselves and it didnt work. Basically for around 1,5 hour moving troops from east to west was absolutely no issue (since we were attacked by two leagues simultaneously). Then eventually in the last 30min push, whenever either me or my debuty tried to use another mobilization card it would get used up and there would me a message in chat „160 troops have been sent“ but no troops were sent at all and the card would go on cooldown for 10minutes. We tried relogging, also tried switching between who commands see if its a player bug aswell but both of us faced the same issue whenever we used the card.

[ocean prism]

We were unable to reproduce your issue. Please check during your siege today to see if the troop deployment card is still unusable. If it still doesn't work, please record a video and provide it to us.

[vocal frost]

@ocean prism it's not helping me. The game is so freezing now

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

Can u add an auto unfollow button it is annoying to manually delete ppl when follower limit is exceeded

[ocean prism]

I had received your feedback about “an auto unfollow button”, I will forward your request to our team to see if your suggestion is feasible.

However, we are unable to guarantee that it would be implemented instantly as it will be reviewed by our developers but rest assured that your suggestion is forwarded to our development team.

[ember fjord]

No VPN active and I have deleted and redownloaded the game.
The issue started after the last update and I haven’t been able to log in at all.

[ocean prism]

According to your video, I suggest that you can try switching networks (5g/wifi) or connecting to a VPN.

[vale totem]

Hello, I still have issues with the new fabled pet (game up to date, version shown in the last video), where occasionally the fight goes to the defeat screen with one or more heroes still alive (unless they're not but they're displayed as alive)

[vale totem]

Has this been acknowledged @ocean prism ? ^^

Here's another one fresh from just now

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[ocean prism]

We have previously fixed this issue. Please exit the game, log in again, and then try the challenge once more to see if the issue still exists. If it does, please let us know.

[vale totem]

When did you fix this issue? My game is up to date and it keeps happening, if you mean the hotfix from last week it didn't fix it

[ocean prism]

We fixed this issue last Thursday. Since this issue can only be resolved by pulling the latest package, we recommend that you restart the game and try the challenge again. If the issue still exists after the restart, I will help you report it for further confirmation.

[vale totem]

If you confirm that this is the latest version, you can escalate the issue of going to the defeat screen randomly, it is still happening

[ocean prism]

Okay, I have reported your issue to the technical team lead for verification. I will leave you a message once there is any update.

[vale totem]

Thank you!

[ocean prism]

Please try the following:

1. Repair the game (click your avatar - settings - advanced settings - repair the game) in the game settings.

2. Download from the cloud on the main page to 100%. (Please do not click to any other page before it downloads to 100%)

If the issue persists after repairing, please save the problematic environment, and we will check it again for you.

[vale totem]

Ok, I followed the instructions and downloaded the 2,2 GB without touching anything, did a few fights to try to re-trigger the issue and it just happened again, defeat screen with 28s left and Kren is seemingly alive.

[bold totem]

wasnt the wait time 150s to match a bot after 1600 ?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Okay, we've reported it to the technical team lead to check again

[ocean prism]

I have contacted you via DM, please check.

[sage saffron]

thanks

[inner anvil]

Even after all the Battle of Blood reruns, the battles are still MISSING skip button. How can a team forget to fix a very simple bug that should have been fixed years ago?

[ocean prism]

Actually, the Battle of Blood is a battle where you are matched with real-time and online players, and it is temporarily not possible to skip it with one click.
But I will record your issue and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[inner anvil]

To be specific, after both teams are filled out and the battle has started is where the skip button is missing. As the battle is auto.

[ocean prism]

Currently, the battle replay of Battle of Blood has a one-click skip function.
Regarding the one-click battle function you described using during the battle, I will forward your request to our team to see if your suggestion is feasible.

However, we are unable to guarantee that it would be implemented instantly as it will be reviewed by our developers but rest assured that your suggestion is forwarded to our development team.

[left socket]

I've repeated this 10x, there's no problem with my network.

[spiral onyx]

i think you guys are aware of it - but another video showcasing - a loss at 1:09 with 3 heroes alive for whatever reason

[visual bone]

Nc bug

[visual bone]

@ocean prism where are u

upon closer inspection it seems silas in r3 causes this problem

[ocean prism]

Based on the screenshot, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying.

If the issue persists, we recommend that you delete the game and reinstall it to see if it can be resolved.

[visual bone]

cs where are u

[ocean prism]

Regarding the SP rabbit issue you reported, we have preliminarily identified the issue and expect to fix it in the next version.

[visual bone]

nice cs is ignoring me

[ocean prism]

Please try exiting the page and re-challenging. If the issue can always be reproduced, please send a corresponding video, and I will help you confirm it further.

[ocean prism]

Due to network issues, our reply hasn't finished loading. Sorry for keeping you waiting.

[bold totem]

test server, problem with battle. its not only affecting hero trial but normal battles as well, have restarted game 5x and redid this 6x

[median dew]

purchased hildwin soulstone twice got it just once , spent 160000 coins and 2 months worth of time for this? not acceptable.

[visual bone]

It refreshes daily i think

[spiral onyx]

companions forked fate shows wrong xp numbers on the world map... im ch 51 campaign ch 49 forked fate

but according to worldmap campaign xp rewards cap out at ch 20

please add the real numbers into the worldmap since i have a doc reflecting those numbers which is totally useless atm

[ocean prism]

Please try to:

1. repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2. download from the cloud on the main page to 100%. (Please do not click to any other page before it downloads to 100%)

If repairing the game does not solve the issue, please click on your avatar - settings - advanced settings, click to upload the battle log, and then conduct another battle. This way, we can capture your battle log and report it to the technical team lead for review.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have contacted you via DM, please check.

[spiral onyx]

answerd

[bold totem]

already did 1 and 2. have turned on battle log now

[ocean prism]

We have reported your issue to the technical team lead and it will take some time to verify. We will reply to you no later than 10:00 UTC on Monday. We apologize for any inconvenience caused.

[bold totem]

no worries. alot of others on test server face the same issue as well, so far i've heard the same problem in campaign, kings tower and hero trials.

[ocean prism]

I have contacted you via DM, please check.

[spiral onyx]

Small Wall of Legends feedback for Companions - after reaching ch 49-11 in Forked Fate there are no more Forked Fate milestones.

[nimble thorn]

just too goated for the game to recognize

[spiral onyx]

also small beg of me - Divine effects for the "Stellar Soul" awakend heroes - aswell as maybe a Lightbearer/Graveborn release - would be much appreciated

[vale totem]

If not her passives I strongly believes her values should be tweaked because I don't think any awaken hero should scale as badly as ASolise does the further you are in the game, she takes too long to ult, doesn't do enough damage and also doesn't heal enough, really sad for such an important hero that every account has to work really hard to get to 5*.

[ocean prism]

I have reported the issue you raised regarding the Forked Fate milestone to the development lead for verification, and I will keep you updated promptly once there is any new information.

[ocean prism]

I had received your feedback about “add Divine effects for the "Stellar Soul" awakend heroes and add Lightbearer/Graveborn awakend heroes”, I will forward your request to our team to see if your suggestion is feasible.

However, we are unable to guarantee that it would be implemented instantly as it will be reviewed by our developers but rest assured that your suggestion is forwarded to our development team.

[ocean prism]

I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[ocean prism]

Regarding the issue that the combat test failed,, our technical team is currently verifying it and is expected to fix it today. @bold totem

[bold totem]

alright thanks

[ocean prism]

My pleasure.

[analog urchin]

Hello! I wanted to follow up the test server version in the Google Playstore. It's still at v1.179, and last updated October 15, 2025.

The global server version is already at v1.186

Some new assets are not showing correctly due to the old version

Can the newest version be made available in the Playstore? Last year and in all the years before, the test server would always be updated ahead of the global server's version.

Thank you

[ocean prism]

I have reported the issue regarding updating the test server version in the Google Playstore to the development lead for verification.

Thank you very much for your attention.

[tight iron]

Test server Radiant revelry new event stage 1 cannot be started

[ocean prism]

I have contacted you via DM, please check.

[junior heron]

@ocean prism - can I get some support on a payment issue for Mithril purchases?

[ocean prism]

Yes, of course, you can describe in more detail about the issue you encountered when recharging.

[junior heron]

Can we go into DMs?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

May I ask if you are referring to these two places not being translated? If so, we will report it to the development team lead, and it will be optimized in the future. We are sorry for the inconvenience caused to you.

[visual bone]

yes

[ocean prism]

Okay, thank you for your report. We will optimize it later.

[spice bramble]

How to skip this screen in Companions and Ascend heroes if I don't want to lvl up SWJ? I don't want to use my spirits. Thanks

[gusty crest]

Dear @ocean prism team,
Appreciate your support in checking this as we can't retire the Common, rare and elite heros that I don't need anymore after the new update

[digital nimbus]

I tried to repair the test server game and for 1.5 days the game is not loading at all. Tried uninstall and still the same lol. Well dont have much on there, just a warning for anyone not to repair the game until this bug is over 🥲 It ends up on this screen and have had it up for about 5 hours total to check if it was downloading anything or not but nah lol

[sick canopy]

After the update, I can’t ascend Lyca even though I already have 4 copies of her like in the previous version. UID: 110023278. Companions Server: S296 - D10.

[spiral onyx]

The update broke the rickety card.

My old fodder heroes aren't shown and can't be retired.

My E+ copies that were previously needed for transcension of heroes cannot be "reverted" to the now needed E copies.

Also it does make little sense in terms of inventory / heroes inbox mangement - E copies could and probably would overfill my inbox capacity.

The update wasn't well tested and thought through - I'm disappointed - since these things also got reported on the test-server one week ago already.

[spiral onyx]

mb didn't find the button on the gui / homescreen on the left - tho it isn't simple to see - could have an intuitive prompt

[dim finch]

cursed realm final damage and the sum of damages by heroes and pets do not match

[ocean prism]

You can choose not to upgrade Sun Jinwoo and use relevant resources to upgrade other dimensional heroes according to your own needs.
Regarding the interface issue you described, I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[ocean prism]

You can click on the elite hero you want to dismiss on this interface to retire them. As for rare tier heroes and common tier heroes.
It's important to note that hero ascension still requires their corresponding copies.
You can click on Hero - Ascend - the "!" in the top left corner to view the specific resources and copies required for ascension.

Regarding your rare tier heroes and common tier heroes
This is because at least one copy of the rare tier heroes and common tier heroes will remain in your hero list, and this one cannot be dismissed.

If you are considering the situation where rare tier heroes and common tier heroes occupy slots, we will continue to evaluate the situation of players' hero backpacks.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

In fact, you can retire your Rare Tier Heroes, Common Tier Heroes, and Elite+ heroes.

You can retire the currently available Rare Tier Heroes, Common Tier Heroes and Elite+ heroes in your lists through the dropdown on the event page - Retire Heroes event.

Then you can use Elite Lycra for upgrading. @spiral onyx @sick canopy

[ocean prism]

I have contacted you via DM, please check.

[sick gull]

In the new season of expedition when I press to edit formations game goes to 1fps and stops loading anything I press after that, I have to restart and never edit formations to keep playing. I will try to clear cache and see if it fixes it

[ocean prism]

I have sent you a private message. Please take a look.

[ocean prism]

The technical team stated that the lag issue has been resolved, and you just need to restart the game.

[gusty crest]

Kindly note that regarding the rare and commen tire heroes we can't do anything regarding them, even if we summon new heroes the rare and commen heroes directly changed to soul gem or resources so, it doesn't make sense to advise that some heroes can't be dismissed and will stay in my bag in addition some of of them are repeated in my bag!!

[scenic sonnet]

please relay this to dev/design team: if the effects on CR and TR damage are as intended, oath mastery is the dumbest possible power system you could have created. thanks

[visual bone]

nihi sucks and also add more powercreeps and collections lilith

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

@scenic sonnet @visual bone We have received your feedback. Currently, the damage increase/trial damage increase/competition damage reduction in Oath Mastery is 1.8%.

I will record your opinions and forward them to the development team leader for consideration.

[ocean prism]

Our development team lead is already aware of this issue based on feedback from players like you. We are currently planning to optimize this feature and look into bringing back a "Remove Gear" function in future updates to make gear management smooth again.

[jade prism]

Shouldn't I get a silver medal for 5000 point at least? The combined points of the battles are over 15k. Or do I misunderstand the 3rd medal?

[ocean prism]

The third medal requires you to defeat enemies in a 3-game winning streak, not based on contribution points. You can click on the third medal to see the unlock conditions.

[ocean prism]

Sorry, we thought you were a player from the companion server. We have contacted you via private message; please check your private messages.

[ornate ice]

Help. :(((( i cant get in the game. It stop at this screen 😭

[grand wedge]

Hello. I'm also stuck on "Verifying Language Files" when trying to enter the game. The problem is present on a fresh install as well as an old install when switching to companies server from classic

[violet topaz]

Not sure if this is a bug or I'm stupid, but it won't let me ascend Estrilda despite having 2 copies

[ocean prism]

@grand wedge @ornate ice Based on the screenshot, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying.

[ocean prism]

I have contacted you via DM, please check.

[dire fable]

Can't play it

[ocean prism]

I have contacted you via DM, please check.

[radiant sparrow]

Viewing formation in gamemodes like cursed realm and nightmare corridor is causing long loading screen then an error.

[steep aurora]

bug on test server, classic afk arena (v1.188.01)
since Feb. 13 game update

Cannot open player formations (and thus cannot copy them) in most game modes

Campaign boss stages
All towers
Cursed realm

[white socket]

The game wouldn’t start, i tried to delete it and download it again but the issue remained..

[restive ridge]

I could not ascend Tidus despite having copies due to the upgraded to Elite+ before the update

[ocean prism]

Thank you for your feedback. I have reported the issue of being unable to view formations on test server to the technical lead. It will take some time to verify. I will keep you updated with any new information in a timely manner @steep aurora @radiant sparrow

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

In fact, you can dismiss your Elite + Hero as an elite hero, and then you can use it to upgrade.
You can manually dismiss Rare, Common, and Elite+ heroes via the "Retire Heroes" event page.

Note: This is a one-time feature. It will remain available until you decide to use it, but once you confirm the retirement, the event will disappear permanently.

[ocean prism]

I have contacted you via DM, please check.

[spiral onyx]

@ocean prism how can we do this weekly quest - considering we have less "fodder" heroes aswell as no more need to fuse 2x epic heroes into epic+ overflow for transcendent heroes?

[ocean prism]

Sorry to keep you waiting.
Regarding the issue of not being able to view recommended/friends' team compositions, the technical team has now fixed it.
You can try restarting the game to check. @radiant sparrow @steep aurora

[ocean prism]

Got it, I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[next stag]

Hi i have issue

I stuck in this i cant press anything even the button of evolution of the champion what to do

Im new in the game

[kindred river]

With the new update to ascension I can no longer retire the low level heroes that I would normally use to ascend my hire tier ones. Also right after the update it didn't convert some of the common tier heroes to resources so now I have like ten of them with no way to retire them for resources. Is there anything I can do to retire these heroes so I can get their resources for the new ascension system?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

If you mean that after using the "Retire Heroes" feature, the Bag still retains Rare, Common, and heroes, this is normal.
The system requires that at least one copy of every Rare and Common hero remains in your inventory at all times.

[kindred river]

No it's specifically the common and rare types of heroes. Like I have some that are rare but I have copies or I ascended them before the update and now can't do anything with them.

[ocean prism]

I have contacted you via DM, please check.

[spark phoenix]

I can’t tell if this is a bug or my game is being weird.

[spark phoenix]

?

[novel jungle]

@ocean prism hi sir i got problem with my topup purchase can help ?

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[ocean prism]

I have contacted you via DM, please check.

[worldly swift]

The remove gear button which allowed us to remove all 4 gear slots simultaneously isn't there anymore. I'm pretty sure this is an unintended shortcoming, will there be any patches or hot fixes?

[placid meteor]

Why does it give this error when I send a message, but I can send emojis?

[fickle geode]

@ocean prism event is giving quests for items that are unobtainable

[ocean prism]

If you are referring to the one-click remove function in the companion server, I have confirmed with the technical lead. Relevant optimizations will be carried out later. Currently, it can only be removed one by one

[ocean prism]

I have contacted you via DM, please check.

[modest pine]

Exactly

[deep nebula]

left is my stage 8
right is friends stage 8
why is it different?????
why do we have different maps... the left version makes it impossible to clear this stage
@ocean prism

[scenic sonnet]

Bug

[ocean prism]

Thank you for your feedback. Please tell me exactly which stage this is. I will report it to the development lead for further verification. @fickle geode @scenic sonnet

[ocean prism]

I have contacted you via DM, please check.

[simple igloo]

My luminous riches event is completely impossible. All 3 quests are for things I can't make and never go away

[ocean prism]

Thank you for your feedback. I have confirmed with the technical lead that the map in your picture is abnormal.
In fact, the correct map should be as shown in the following picture. @scenic sonnet @simple igloo @deep nebula @fickle geode
The technical lead suggests that you try repairing the game：

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%）

[fickle geode]

That did not work, the old menu is still loading

[ocean prism]

I have contacted you via DM, please check.

[merry harbor]

(I'm also having the same problem)

[simple igloo]

Repaired game, on relaunch opened the patch download thing and said "Fast DL". Waited until it completed and did nothing else. Went back into event and this is what I see

[scenic sonnet]

"Repairing" the game never fixes anything...

[ocean prism]

The technical lead is already verifying the issue.
Here is the temporary solution provided by the technical lead: It is recommended that you try a different device. When entering, choose to re-challenge. The map shown in the following screenshot is normal. @simple igloo @scenic sonnet @merry harbor

[austere sage]

Same issues you should fix the game. Day 8 is broken.

[merry harbor]

Devs have been notified. We just gotta wait on a patch

[robust pivot]

Can you explain how to pass this 8th level?

[visual bone]

its a glitch that support is aware of and they'll take their sweet time to fix it so be patient

[vapid crystal]

All your proposed solutions didn’t work. It’s still stuck on the same level

[visual bone]

they'll take their sweet time to fix it so be patient

[ocean prism]

We have deployed a fix for this issue. Please fully close (force quit) the game app and relaunch it to ensure the latest data is loaded. Then, when entering Stage 8, please select 'Restart'. The correct map will then be displayed

[robust pivot]

Thank you!

[ocean prism]

my pleasure.

[tight iron]

Hi, the in game pfp is not showing up when using the latest top 10 rank valentine animated frame, but it is normal when using other frames - test server

[ocean prism]

I have contacted you via DM, please check.

[inner anvil]

The red dot mark at Oath Mark Codex keeps popping up even when there is nothing to collect.

[ocean prism]

To better assist you in the investigation, I will contact you via private message.

[analog urchin]

Hello! I wanted to follow up the test server version in the Google Playstore. It's still at v1.179, and last updated October 15, 2025.

The global server version is already at v1.188

Some new assets are not showing correctly due to the old version

Can the newest version be made available in the Playstore? Last year and in all the years before, the test server would always be updated ahead of the global server's version.

Thank you

[ocean prism]

In fact, I have already reported your feedback to our development lead for consideration and verification. They will take it into account and I will also assist you in reporting it again.

[analog urchin]

Thank you for your support!

[ocean prism]

It's my pleasure.

[visual bone]

28m and 24m reward positions are swapped.

[ocean prism]

Yes, I have confirmed with the technical lead. This is a display sequence issue. It should be 24m, 28m. Only when the corresponding damage is accumulated can the reward be claimed

[stiff jackal]

Hi, rewards not working properly in event. Please see screenshot and video

[ocean prism]

I have contacted you via DM, please check.

[spiral onyx]

from another player (@solid grove)

if your total score for the event is between 31.5m and 31.99m it gets rounded up and is shown as 32m

considering that the event payout is also 32m

it missleads/frustrates players since they cant pick up their payout eventho it looks for them - as if they'd have hit the score - eventho they haven't

[steep aurora]

Test server
Day 3 of Lost spire event
quests still don't work

[visual bone]

wow support be lazy lol

[ocean prism]

At present, technical lead is already aware of this issue and is verifying and handling it. We will carry out the repair tomorrow. Thank you in advance for your patience.

[ocean prism]

Thank you for your feedback.
According to your screenshot, this situation belongs to the companion server.
I will help you report it to the technical lead for verification. I will keep you updated with any new information in a timely manner.

[visual bone]

I can't see their r6 from the formations menu

[nimble thorn]

umm i am not sure what this is exactly but it happened after the game crashed on the google play games beta version on pc

[visual bone]

wow

[south fog]

Keep clearing a stage and it keeps showing victorious which won’t go away with all 4 parts of the stage victorious , when I click cancel it says error 1, I’ve tried restarting, clearing cache and even moving round heros in formations, and still doing it

[nimble thorn]

that has been in the game for a while i don't think it will be fixed you just need to redo the stage after the infamous victorious bug

[ocean prism]

Please inform me in detail what you mean by "r6" mentioned, and I will try my best to confirm it for you.

[ocean prism]

Please try to:
1)delete the game and reinstall the game in the Store to the latest version
2)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
3)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%）

[ocean prism]

@south fog @nimble thorn If the error message is "fail to verify the battle....", please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[south fog]

I’ve redone the stage 6-7 times now
Ive done restarts cache clears redownloads and nothing and I’ve done as you have said

[ocean prism]

I have contacted you via DM, please check.

[nimble thorn]

I mean I don't mind the bug myself I think it looks cool just thought i'd report it so you know about it

[nimble thorn]

I redownloaded the game and it didn't work. I repaired the game and it didn't work.

[bold totem]

test server, lost spire event. the quests arent retroactive, i have 2 runes maxed and its day 5 so used 25 torches.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Thank you for your feedback. To better locate your issue and protect your privacy, I have contacted you via private message. You can check your messages.

[ocean prism]

Got it, I have collected your information and reported the progress issue of the lost spire to the technical lead for further verification. I will keep you updated as soon as there is any new information.

[bold totem]

thanks

[ocean prism]

My pleasure.

[ocean prism]

We have reported this issue to our technical team lead and confirmed that there is currently a problem with the damage rounding (numbers are automatically rounded up), causing an error in the damage display.

Currently, the actual total damage must exceed 32m to claim the reward. We will optimize the damage rounding issue in the future. We apologize for any inconvenience caused.

[radiant sparrow]

Formation feature is corrupted once again. This time in king's tower and faction towers.

Cursed realm is also bugged. Clicking on battle gives various different types of errors. Sometimes it works, sometimes it gives error.

[ocean prism]

I have contacted you via DM, please check.

[hardy radish]

i don’t think they are lightbearers hero’s

[shadow cypress]

trust

[ocean prism]

I have contacted you via DM, please check.

[turbid storm]

Isnt the store supposed to be gold? Not diamonds?

[nimble thorn]

If you are on companions it's normal once you get far enough in campaign

[turbid storm]

Ahh got it. Thank you. Never made it this far before i guess 😂

[honest forge]

It is worth spend diamonds in normal scrolls in early game?

[ocean prism]

Hello Zeny!

Spending diamonds on the 2700 Diamond 10-pulls at the Noble Tavern is generally considered a very popular and effective strategy among our community during the early game.

Many experienced adventurers choose to allocate their diamonds this way for several objective reasons:

It allows you to quickly expand your hero roster to handle different situations.
It generates the essential Rare tier heroes (fodder) and duplicate copies needed to ascend your main team.
Accumulating tavern summons helps you unlock the Wishlist feature faster, which is crucial for targeting specific heroes later on.
While how you choose to manage your resources is entirely up to your personal playstyle, focusing on these 10-pulls can certainly help you build a solid foundation for your early campaign progress.

[visual bone]

@honest forgenext time ask in questions

[leaden radish]

2bqw69ydk3 - NEW companions gift code not found when trying to redeem

[placid turtle]

that's because it's a u instead of a y

[leaden radish]

thanks

[scenic sonnet]

What if they enjoy some AI generated responses? imagine having to unlock the wishlist

[peak glen]

classic afk arena is stuck like this, resources are not loading at all. it was working 8 hours ago, and companions is working perfectly fine. i deleted the cache, and app data but it's not working.
edit 7 minutes later: reinstalled and now the game won't open at all. it insta crashes.
edit 4 minutes after the edit: restarted my phone and everything seems to work properly now. some resources are loading very slow but it's playable now. i assume it’ll get better so help is not needed anymore (?)

[visual bone]

wow

[spiral onyx]

Pretty sure Y0m/Berkiel has called it in already, but just wanting to double check - can you inform techlead that there is no more Forked Fate stages to beat after 50-30 atm.

And currently 3 players already passed it.

[ocean prism]

Thank you very much for your feedback. I'm glad that your issue has been alleviated. If you still need help, I have contacted you via private message. You can check it out.

[ocean prism]

I have confirmed with the development lead that there is currently no information regarding the stages after Forked Fate50-30 or related details.

However, I will make relevant records of the situation you reported, and I will ensure that your opinions are accurately conveyed and serve as an important basis for subsequent optimizations.

[atomic knoll]

Why i can not get rid of this low level heroes

[ocean prism]

The Rickety Cart now only displays Ascended Tier Heroes and will not display Rare Tier Heroes.

Regarding your inquiry, here is how the hero retirement system works:

1. The "Retire Heroes" Event
   You can manually dismiss Rare, Common, and Elite+ heroes via the "Retire Heroes" event page.

Note: This is a one-time feature. It will remain available until you decide to use it, but once you confirm the retirement, the event will disappear permanently.

2. Auto-Conversion (Summoning)
   For future summons:
   Rare Heroes will automatically convert into Soul Gems (of the corresponding race).
   Common Heroes will automatically convert into Hero Coins.

3. Important Rule: Why some heroes won't convert?
   The system requires that at least one copy of every Rare and Common hero remains in your inventory at all times.

If you cannot select a hero in the event, or if a summoned hero didn't auto-convert, it is because it is your last remaining copy.

Once you own that copy, any next duplicate you summon will convert automatically.

[thin lance]

i dont know what they did to this game but after some update months ago. every time the game launches it makes my phone speakers pop. im concerned its going to cause damage. this cannot be screen recorded. something they changed seems to cause some type of power surge on my phone on launch. like something is being initialized that causes it. turning the volume down makes no difference. i hope they can figure it out. no other app on my phone does it. only this game

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

https://www.reddit.com/r/afkarena/comments/1rqj93y/when_or_did_i_miss_it/

[ocean prism]

Regarding the issue that the 189 version will update the Odysseus theme Voyage of Wonders, we are currently confirming it with the development lead. I will keep you updated if there is any new information.

[visual bone]

ok

[ocean prism]

I have confirmed this with the Development team for you. Please rest assured that this themed Voyage of Wonders event is currently being further polished and will definitely be officially released in the future. However, due to schedule adjustments, we are unable to provide you with the specific patch version and release date at this moment.

Thank you very much for your careful attention to our game announcements! Please keep an eye on our future official notices, and the exact opening time will be subject to the latest announcements and the actual in-game situation. Thank you for your understanding, patience, and continued support!

[twin sable]

When I try to view images sent to me in the in-game DM chat, some of them just appear as big question marks. Has anyone experienced this? Is there a way to fix it?

[ocean prism]

Hi. Based on the description, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G/5G) or using a VPN and retrying.

You can also try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[dense bronze]

Hello, I have the following problem: the game tells me that I have another room under construction, but that is not the case. I have already closed and reopened the game, waited about 20 minutes, and nothing has changed. My ID is 42072814

[ocean prism]

This is because there are rooms under construction in your other buildings. Please check all your buildings, including B2, B3, B4, and B5.

[dense bronze]

ohhh i find it thanks, and Sorry for the inconvenience

[ocean prism]

You're welcome. It’s our pleasure to help you.

[bold totem]

hello, what happened to celestial isles ? it was supposed to be up on test server but duck event is here instead. first screenshot was taken on wednesday 11/3, next 2 taken earlier today 13/3

[ocean prism]

We have confirmed with our technical team lead that the previous event calendar displayed an error. We apologize for any inconvenience caused to adventurers.

[bold totem]

alright thanks

[ocean prism]

My pleasure

[alpine hill]

"2bqw69ydk3" this code for companions is wrong pasted I mean doesnt work if you try to reedem it and site say "code doesnt found"

[ocean prism]

I have contacted you via DM, please check.

[full flume]

So I've encountered a bug with the wish system on the capture beast menu, everytime I use one of those pink stars to do a 1 pull the screen darkens and the beast on the wishlist goes completely purple and it stays stuck like that

[ocean prism]

To further understand your specific situation, I will contact you via private message. You can check the relevant chat.

[vapid crystal]

I’m having problems with Abex’s coordinates system. Every time I clicked to a pinned location on the map, it’s way off. And when I click the last capture button, it also goes to an entirely different location.

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

new dim hero's boobs are too big pls fix also where is odyessus's vow

[ocean prism]

I will record your feedback on the new dim hero and report it to the development team for consideration.

As for your issue about "Odysseus's Vow," I have previously confirmed this with our Development lead. Please rest assured, this event will definitely be released in the future!

However, we cannot disclose the exact patch version it will be included in just yet. Please stay tuned to our future official announcements, and refer to the actual in-game updates for the final release details.

[atomic knoll]

This
I have done that but still there is low level hero still untouchable and its not locked

[ocean prism]

I have contacted you via DM, please check.

[gusty wren]

The event to get 1000 summons is bugged and has disappeared from the game, can you help with this issue?
It's been like this for more than 4 days, it's a huge waste for us beginners.

I would also like a tip on farming faction souls to level up characters

[gusty wren]

In Afk Arena Companionions
Não vão resolver não?
Deveriam dar mais atenção a essa versão do jogo, uma versão melhorada, mas com pouca atenção dos admins, isso é triste.

[ocean prism]

Sorry for the late reply. I have contacted you via DM, please check.

Desculpe a demora na resposta. Entrei em contato com você por mensagem direta, por favor, verifique.

[slender wind]

Please help. Im unable to play anymore. I tried reinstalling multiple times and clearing cache. Still ways failed update with many reasons

[frigid igloo]

Companions Golden Frontier enrollment period had a timer that said last minute to enroll was daily reset (in roughly 1 hour)
Instead, it ended about 30 minutes ago while we were still shuffling players, meaning some of our players cannot enroll - several members are now stranded and will likely end up in a different GF without the rest of the guild.

[leaden radish]

Card not flipping on Dimensional Summon. Lost 5 scrolls...

[ocean prism]

Based on the screenshot, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying.

[ocean prism]

Regarding the enrollment schedule, the enrollment period for the new season followed a strictly automated fixed timer that began last week. Once the countdown reached zero, the system immediately transitioned into the Matching Phase to prepare the battlefield and militias.

If you're referring to the countdown displayed on the Oath Bond page, you won't be able to register or purchase Oath Bonds until two hours before the event ends. The registration deadline and the available time to purchase Oath Bonds are not the same.

At this stage, we are unable to manually modify the enrollment results or intervene in the matching process, as the system's background calculations are already underway.

We are deeply sorry for the disappointment this situation has caused your guild. We have formally recorded your feedback regarding the timer display to help us optimize the clarity of enrollment deadlines for future seasons. Despite being in different militias, we hope all your members can still achieve excellent results and enjoy the rewards of the new season.

[ocean prism]

I have contacted you via DM, please check.

[zenith thorn]

Single pull card can't flip. Even 10 pull only flip if i auto flip it
Dimensional banner

[ocean prism]

Okay, we have reported this issue to the technical team lead for verification. Thank you for your feedback.

[hybrid verge]

Why is there no first time warning when strenghtening a weapon?

I have waited 3 months to get my first ever dimensional mythic gear and wanted to strenghten it in advance for Dracula just to learn afterwards that Dracula won’t have their boost on their most important weapon since it’s now stuck on another heroe.

Isn’t this a big oversight?

Please don’t tell me I have wasted 3 months down the drain

[ocean prism]

Our technical team has already fixed this issue. Please restart your game.
Thank you for your feedback. @zenith thorn @leaden radish

[pliant ledge]

Hey

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Hello, please describe your issue in detail, and I will do my best to help you.

[slender wind]

Problem still persist. Im playing at bluestack5. I tried ping loop test in my computer and nothing seems wrong. If this continue. I might quit for good

[dusky cairn]

Chat is not working <@&545792117956673538>

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Please describe the issue where chat is not working in detail, or provide relevant screenshots. I will better locate your issue and offer assistance.

[deep nebula]

Ts have 0 battles for regions 1-23 right now while 24 and onwards have 18 battles logged
Not to mention tv at 0 as well

[dusky cairn]

chat server is not working at all if i ever click it they js bring that horse and then i should to restart the game

[ocean prism]

The technical team lead has resolved the issue. You can restart the game and check again.

[deep nebula]

Sadly i see the round ended with 46 battles
Are we not going getting full 50 rounds for ts?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have contacted you via DM, please check.

[deep nebula]

[simple glen]

@ocean prism the most recent dream realm ended i never got my rewards in the mail. Is this a bug?

[ocean prism]

I have contacted you via DM, please check.

[sage prawn]

Merc(Odysseus) BR doesnt change when i change the respective tree
Is this a bug?
Seems unbalanced

[visual bone]

could be a boss thing

[ocean prism]

I have contacted you via DM, please check.

[thin lance]

Dracula says her "Well forgive the intrusion..." line after every single battle has completed. it triggers either when we go back to the map or to the next battle. seems broken

[ocean prism]

Hey! Thanks for the report. We just tested this on our end, but we weren't able to reproduce the voice line issue you mentioned.

Based on our tests, the hero only says her line when she is "deployed" onto the battlefield, which is the normal expected behavior. The voice line does not trigger after battles or when returning to the map.

If this anomaly is still occurring frequently on your device, we need a bit more of your assistance. Please try to reproduce the situation, capture a screen recording showing the complete bug in action, and send it to me via DM. Once we receive your video, we will immediately look into it and verify the issue for you!

[thin lance]

I already DM'd you 2 screen captures of the issue happening shortly after posting. Let me know if I need to resend those

She is silent when deployed onto the battlefield. Her lines only trigger after battle is complete, after the result screen is closed

[ocean prism]

I have contacted you via DM, please check.

[bold totem]

hello, test server fishing event. is the circled fish in the game ? ive spent way too much time and diamonds without catching it today and afaik nobody has caught it.

[ocean prism]

We have reported this issue to the technical team lead for confirmation, and we expect to respond to you no later than 10:00 AM UTC on April 7th.

[bold totem]

it might have something to do with the weather change that will be unlocked on day 4 of the event. but for the sake of my sanity, clarification will be nice. thank you very much

[ocean prism]

Okay, I'll leave you a message when I have news.

[bold totem]

[ocean prism]

Your guess is spot on!

We have confirmed with our technical team lead that this specific golden rare fish is indeed related to the weather changes. The weather system will officially unlock on Day 4 of the event.

For the best results, we recommend that you:
Save your baits for now → Wait until the weather system unlocks on Day 4 → Try fishing again then!

[bold totem]

nice thanks for the update ! have a good weekend

[ocean prism]

You too!

[bold totem]

hello again, i just reached floor 2775 in kt and noticed the progression rewards for it doesnt exist

[ocean prism]

Previously, the reward quest for level 2775 was displaying incorrectly, showing level 2800. We have now fixed this. There is no level 2775 quest this time. We apologize for the inconvenience.

[bold totem]

alright noted. thanks again

[ocean prism]

My pleasure

[deep nebula]

@ocean prism its been bugging me lots
Idk y i keep on getting exclamation mark on levi…. Everything else dont have it

[ocean prism]

I have contacted you via DM, please check.

[deep nebula]

[simple cosmos]

Me and my teammate reached rank 1 and 2 respectively in a last arena championship.

For some reason I received only half of the rewards. More than that, in a rankings report it shows that I didn't had teammate at all. My teammate received full rewards (for the 1st and 2nd place) and I shown as his teammate in a ranking report from his side as it should be.

[ocean prism]

To protect your account privacy, I will communicate with you via private messages.

[worldly swift]

Can we please re add the remove all gear button in companies pleeeaasseee 😭

[ocean prism]

Got it. The development team is aware of the "remove all gear" button issue in the companion server and indicates they will consider optimizing it. Thank you for your feedback.

[bold totem]

hello, from test server. shepherd of the stars event, powerful enemies no3 seirus, is it bugged ? next reward is 36b but dmg starts capping at 23.875b

[ocean prism]

We have reported this issue to the technical team lead for confirmation, and we'll leave you a message when we have news.

[worldly swift]

It has been more than a month and a half since, can we at least get a time frame?

[ocean prism]

We have forwarded your request to the technical team lead for confirmation. I will leave you a message once I have an update.

[ocean prism]

We confirmed with the technical team lead that the team is currently working on the issue and expects a hotfix to be performed today.

[bold totem]

thank you for the update. have a nice rest of your day

[ocean prism]

My pleasure

[lime violet]

Sorry to burden you but i have a question: i lost Access to my old Account but i have E-Mails and everything even From 2022. Is it possible to get a Email reply or something where i can get to know my UID? I can't search my old Account because the profanity Filter stops my Name from being searched... I played this Game so many years🥀

[ocean prism]

I have contacted you via DM, please check.

[visual bone]

liberta skin is not available ingame?

[scenic sonnet]

it wasn't in the patch notes either

[dusky aspen]

I got an error "load project.json 0 failed"

[visual bone]

support is dead

[dusky aspen]

awesome

[ocean prism]

@visual bone @scenic sonnet Regarding the highly anticipated Liberta skin, we have double-checked with our technical team lead. There is currently no new information or confirmed release schedule for this skin, which is why it wasn't included in the recent patch notes. To ensure the most accurate information, please refer to future actual in-game updates and official announcements regarding any plans for the Liberta skin.

[ocean prism]

I have contacted you via DM, please check.

[keen chasm]

fix the guild event player limit on companions .... theres a 30 player limit when guilds now have 60 members making it so unfair to others getting no rewards or having to find another guild in result making us weaker....Also compensate them for their lost time for the event
i think it should go by default when in the patch notes u increase guild capacity it should automatically increase it for events as well ...

[ocean prism]

Regarding the current guild event participant limits, we have confirmed with the technical team lead, and we would like to explain the following:

Following a recent version update, the maximum member capacity for guilds was increased. However, the current Vault of Time event still applies the previous capacity rules.
Currently, the maximum number of participants for this event is 30 players per guild, and this limit is not related to the guild level.

Please rest assured that we have recorded your feedback regarding the lack of clear limit descriptions and the capacity issue, and we have reported it to our development team lead. The team will increase the participant limit in future Vault of Time events to improve the experience for all players.

[keen chasm]

yea but its so unfair to the other 30 ppl being left out for 1-2days now... and also makes the goal of defeating the boss way harder
like out of the 5 star of dawns i am the only one able to play and we also have a few inactive players into this event ... This is just a mess and should be worked on asap also compensate the loss of players left out

[ocean prism]

I understand what you mean, and I will continue to provide feedback to the technical team lead.

[compact girder]

Hi @ocean prism i received a refund email ingame for a purchase that i believed i got billed twice but only received 1 piece. So i checked the ingame email and found the “Repurchase” button. Since i need the dias now, i clicked it and the dias got back but seems like i cant use them telling me i dont have enuf balance. I restarted the game and my dias is negative in value again.

[naive drum]

new code is censored

[spiral onyx]

@ocean prism am encountering a bug when trying to clear 54-20-3 with Maetria

and another one

[proven spade]

So today I was stuck in campaign and was planning to ascend some heroes to make progress so I used the hero exchange event to switch my M Rosaline with L+ lady Simona then used the grit exchange event to switch L+ Rosaline and E grezhul then I used grezhul to make my lady Simona M+ and was gonna use her other 2 E+ copies to get her straight to Ascended but after getting her to M+ my game had a lag of some sort and the 2 E+ lady Simona copies turned into 2 E+ grezhul copies
I request that this be fixed so that I can get my lady Simona to ascended

[spiral onyx]

got a win finally - but honestly i can't spot much of a difference - maybe it'll help figuring this out

[ocean prism]

Thank you for your feedback. I will report it to the team for further verification and keep you updated in a timely manner if there is any new information.

[ocean prism]

If you are referring to the hero swap event, the hero exchange itself will swap the copies in your bag/list.
Therefore, it is normal that your Lady Simona copies turned into 2 E+ grezhul.

[proven spade]

But I didn't swap Simona with grezhul
I swapped Rosaline with grezhul , but later my Simona copies turned into grezhul

[ocean prism]

Thank you for your video. Based on your previous two videos (54-20-3), we are unable to locate the specific relevant bug. Could you please describe the issue you encountered in detail? I will report it to the technical lead for further verification.

[deep nebula]

@ocean prism some got this deal triggered after the $5 dg deal and $25 dg+tg deal
when are we suppose to get it?

[spiral onyx]

As far as I'm aware when both teams die the stage ends up in a win for the player.

But in these instances on multiple times it ended as lose eventho all enemies were defeated as shown in the screen. (Yes all allied heroes were also defeated)

Or is it a specific 50/50 thing? Because personally I had it on other occasions with Gwyneth arrow and I believe Haelus ultimate - where it didn't count as a loss but a win eventho everything on the allied side died to. (Including the summoned entity from Haelus ultimate)

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

To protect your account privacy, I have communicated with you via private message. You may check it.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have contacted you via private message; you may check it.

[ocean prism]

The new Code issue has been resolved. You may try sending it again in the game.

[naive drum]

thank you

[ocean prism]

My pleasure.

[ocean prism]

Got it, for your two videos, both your allied heroes and the enemy heroes on the opposite side were defeated by the end. In the chapter, at least one of your allied heroes must remain alive for you to proceed to the next stage.

[visual bone]

when will rift autobattle be added to campaign it is difficult to experiment when it keeps starting from stage 1 in boss battles

[queen yew]

Companions: I cant click shadow invasions 12 is that a known bug or am i missing something?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I had received your feedback, we will forward your request to our team to see if your suggestion is feasible.

However, we are unable to guarantee that it would be implemented instantly as it will be reviewed by our developers but rest assured that your suggestion is forwarded to our development team.

[stone snow]

Dear, Afk Arena devs.

    I recently experienced this bug after obtaining a Skreg copy. I have my Skreg ascended no star about to become a 1 star but it will not upgrade.. and this has been at least a week wondering why it's not working.. (proof shown below

[ocean prism]

If you have sufficient hero copies but are unable to ascend your heroes, it is usually because the copies you want to use are currently locked.

Please check if there is a padlock icon in the upper right corner of the Skreg copies you are trying to consume.

[south cave]

Hello Afk Arena Devs, I have a issue with trying to post content in the community section as I can't upload images even though I have all permissions enabled.

[analog urchin]

Hi. Can you split and increase the number of Treasure Scramble regions in the Classic test server?

There's only 1 TS region, and even the newest players need to fight 6 year old accounts in pvp in TS.

The Global servers have 54 TS regions, in comparison.

[ocean prism]

Thank you for your feedback. I previously confirmed with the technical lead regarding the issue of not being able to upload images to the relevant community. The technical lead suggests that you try upgrading your game version to the latest version.

[ocean prism]

I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[half sail]

My game isnt starting up for some reason. Bug?

[visual bone]

can you make maulers more powerful cause most of them suck

[opaque bronze]

Hello.
R8 NC region is absurdly hard for top 20% compared to every other region. Might want to consider R9.
Isn't it tradition to have Happy Easter codes ?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

We hear you loud and clear. We understand that in the current meta, the power and usage rates of many Mauler heroes might not be living up to expectations.

Please rest assured that I have taken your suggestion—"strongly requesting a significant buff to the overall power of the Mauler faction"—and submitted it to our development team lead as an important balance feedback.

[ocean prism]

Regarding your issue about the NC R9 region and Easter redemption codes, we have noted it down and will forward it to the technical team lead for consideration. Please stay tuned for further updates.

[unique dagger]

I exchanged the new dimensional hero dracula on classis servers but i dont have her

[ocean prism]

I have contacted you via DM, please check.

[jade haven]

Vault of time member limit wasn't updated when guild member limit was increased in companions server , so half my guild can't join vault of time and will miss out on rewards

[ocean prism]

In fact,following a recent version update, the maximum member capacity for guilds was increased. However, the current Vault of Time event still applies the previous capacity rules.
Currently, the maximum number of participants for this event is 30 players per guild, and this limit is not related to the guild level.

[steep aurora]

bug on test server, classic afk arena (v1.192.01)

reproduction steps:

0a. update normally and then switch splash screen to oldest one ("Origins")
OR
0b. have "Origins of Dual Divinity" splash screen as default before updating

then

1. try to start the game
2. meet the black screen of nothingness

I tried to wait for 10 minutes for game to load, 10 minutes of black screen
bug persist on androd phone and two different emulators
"core game versions" I've used were 1.145.01 (latest without Companions) and 1.188.01, bug reproduced on both of them

bug was originally caught with Alna loading screen set before updating game, so there is more than one bugged splash screen

bug can be bypassed by full reinstall of the game, which I already did on mobile+emulators
resetting cache doesn't reset choice of splash screen

[jade haven]

Yes but now half the players of a guild miss out on rewards fully, their should be a proper system to letting people join instead of first to join, or should be a second vault of time for the other players to be able to join, cutting half the player base out of a event isn't a good thing, missing out on 30 summon scrolls, 2 thousand gems and 22 stargazing cards is alot of stuff for half the players in a guide to miss out on, also pretty much half the player base to miss out on

Is there any compensation for players that can't do the event due to member limit, because in my opinion the maximum member limit should have been updated to reflect the new maximum guild member limit, , this current system just makes players unmotivated and makes them want to quit because they are missing out on massive amounts of rewards they need to build their account @ocean prism

[analog urchin]

Thank you. Looking forward to this positive improvement

[bold totem]

hello, on test server, we didnt get the 1200 dias after new patch

[ocean prism]

My pleasure

[ocean prism]

Regarding your inquiry about compensation, we haven't received any notifications about a specific compensation plan for this situation at the moment. However, we have thoroughly documented your strong request for it, along with your valuable suggestions for improving the enrollment system, and forwarded them directly to our technical team lead. The team will optimize the event capacity and registration mechanics as soon as possible to ensure everyone can participate smoothly in future events.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have reported this issue to the technical team lead and will leave you a message when I have an update.

[ocean prism]

We've confirmed with the technical team lead that the diamonds have been distributed. You can restart the game to check again.

[bold totem]

alright, thank you very much

[ocean prism]

You're welcome

[keen chasm]

this is so sad just ai answers regarding an issue tht gives many players a negative experience .... @warm trout can we do something about this pls?

[strong wind]

Hello.

I unfortunately do not have a video as proof as I did not think to record at the time.

I recently did a pull with 10 scrolls on the regular banner. For some odd reason my game glitched and I was shown only the tavern background with no cards. I closed the app and reopened it but found that it fixed nothing. My scrolls were consumed, and for an unknown reason I was also missing 2700x diamonds as if I did another 10 pull. Despite this I had no new heroes when I checked my tab.

Whilst I am upset, I do not expect compensation, though I except this issue to be fixed quickly and properly, as it is a fairly big problem.

[ocean prism]

I have contacted you via DM, please check.

[true moss]

Hello, the solemn vow is bugged for me. My apprentice is unable to merc out any heroes that are below 5 stars. All 5 star heroes are here, even level 1 ones, but nobody who is below that appears. 3rd image is the hypogean faction, only Vyloris has 5 stars from that faction, nobody else does, and they cannot merc the other heroes out.

[ocean prism]

Allow me to explain the specific rules for borrowing heroes in this system:
Mentor's heroes need to meet specific conditions in order to be borrowed by an apprentice.

Specifically, a mentor's hero must enter the top 100 in the star rating ranking to be displayed in the mercenary list.

This explains why only your 5-star heroes, such as Vyloris, are appearing as available to be borrowed, while those with lower star ratings do not meet the ranking requirement and therefore cannot be shown.

[true moss]

I don't understand, why does it have to be this way? Info only says heroes above legendary, but why can't the heroes with the highest combat ratings be shown instead of the ones with the highest stars? 80% of those heroes are not even used and not worth being merced out by the apprentice, but I have heroes with 1 star that they should merc out, but cannot because of this system.

[bold totem]

@ocean prism check dm, not proper for me to send in this chat

[ocean prism]

I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[ocean prism]

Okay, I have communicated with you via DM.

[bold totem]

yup i replied, its the same accounts from last year

[ocean prism]

Thank you for your feedback

[warm trout]

from my standpoint seems like this one is just ai translation thats a bit dry, but i see your concerns
ive talked abotu this with the team and gave some advice about when to not use ai exactly bc of what you mentioned (= negative player experience)

[keen chasm]

yea , i was kinda mad during that period just cuz of the mess up with vault of time which is my bad , but they should have done something about that since many players didnt get to experience vault of time and lost good resources

[rigid pawn]

Just some positional issues with companions version. Framton pull doesn't always grab the upper and lower enemies in all arena modes (like snow and the forest one) asides form default. For the forest one it treats it like default and placing him in 4th pulls the 3rd and 5th position which looks kinda funny. For satrana's fire seed thing I'm not sure what farthest forwards mean, but I;m assuming it isnt suppose to hit the top frontliner EVERY single time. I'm pretty sure this also applies eluard.

[ocean prism]

Got it. To better locate the coordinates and skill issues of the arena map on the companions server you described, could you please provide the relevant arena video? I will further verify the information and report it to the development lead for additional confirmation.
Thank you in advance.

[rigid pawn]

ok

[sage prawn]

Hello,The skill description is different for the inn and the skills themselves
@ocean prism

[visual bone]

can u nerf hybris he is too powerful

[limber cove]

I am experiencing significant performance issues with AFK Arena Classic on my Fold 7 device, rendering the game unplayable due to severe lag. I have already attempted troubleshooting steps, including utilizing compatibility mode, performing a complete reinstallation of the application, and doing an application repair, but nothing has worked.

[wild sundial]

@ocean prism It seems the 9f description was forgotten to be filled in, so the 3f description shifted down to the 9f description and the s3 ability description moved to the 3f description

[spiral onyx]

Since Mehira targets her allies to haste them:
Mehira + Ice Crown pet will freeze her own allies in companions.

[ocean prism]

@sage prawn @wild sundial
Thank you for your feedback. This is a known issue with inconsistent descriptions. I have confirmed with the technical lead that the detailed information displayed by clicking the skill icons on the character panel shall prevail. The technical team will further investigate the cause of the furniture display error.

[rigid pawn]

I sent in DMs

[ocean prism]

To better assist you, I have communicated with you via DM.

[ocean prism]

To better locate your issue, please let us know in which specific game modes (like PvP or PvE) you find him overwhelmingly powerful, which particular skills seem unbalanced to you, or what specific team compositions make him feel too strong.

[ocean prism]

I have reported this issue to the technical lead for verification and will keep you updated with any new information.

[visual bone]

Nightmare corridor

[visual bone]

he deals too much dmg with too little invest

[ocean prism]

The technical lead has verified the issue that the Mehira and Ice Crown pet can freeze allied heroes in companions.
Thank you for your feedback. The technical team has now confirmed the issue and will optimize it in subsequent versions as soon as possible.

[ocean prism]

Different team compositions will result in different damage outputs. You can describe in detail which heroes/other elements Hybris is paired with in Nightmare Corridor that cause excessive damage, or you can provide relevant screenshots, which I will report to the technical team for verification and consideration.

[visual bone]

wow

[cursive socket]

I m running in a problem where i try to install the game on pc but at some point of the donwload there is a error and its different every time i confirm

[ocean prism]

I have contacted you via DM, please check.

[bold totem]

test server, unable to open game. tried wifi and mobile data, same error happens.

[ocean prism]

I have contacted you via DM, please check.

[tight iron]

Same, test server, can't open the game

[ocean prism]

I have reported this issue to the technical team lead and will update you as soon as we have news. We apologize for any inconvenience this may have caused.

[ocean prism]

@tight iron @bold totem The technical team lead has fixed it; please try logging in again.

[bold totem]

yes can log in now, thanks

[ocean prism]

Okay. If you need further assistance, please do not hesitate to contact us.

[bold totem]

got new problems.

1. previously claimed splash screen rewards showed up again but sadly cant claim. the notification doesnt go away.
2. unable to access golden frontier

[ocean prism]

1. We will report this to the technical team lead for review.
2. This is because it's currently in the matching phase. You can click to enter after the map is released. We will optimize this prompt in the future.

[bold totem]

issue 1 has resolved itself noted about issue 2. thank you

[ocean prism]

Okay. If you have any more concerns, please feel free to contact us.

[haughty grail]

Hello, I am trying to enroll in Golden Frontier, but it won't allow me because of 'Insufficient active Guild members'. There is no option for individual enrollment so my Guild and I can't play at all just because we are too small

[ocean prism]

For Season 4, the individual enrollment option has been removed, and the system now only supports guild-based enrollment. To successfully register for the event, a guild needs a minimum of 30 active members.

If your current guild does not meet this active member requirement, we suggest considering a move to another guild with 30 or more active members so you can participate in the current season.

[deep nebula]

@ocean prism test server got this event 5 days ago. global server is usually 5 days behind. where is ours?

[deep nebula]

haha
等待你的回复～

[bold totem]

-# Please note that the Test Server is our server used for new feature testing and verification, and event content may differ from the Live Server. We sincerely apologize for any inconvenience this may have caused, and thank you for your understanding and support.

[deep nebula]

[ocean prism]

I have reported your issue regarding Fun in the wild to the development lead for verification, and I will keep you updated with any new information.

[deep nebula]

thanks. ill be waiting
hope u catch some rest~

[bold totem]

what are the odds they reply with this ?

[opaque bronze]

I have spent some money almost half year ago in companions but I wasnt really enjoying it and moved to classic. Can I get some refund/classic deals for that ? or its just money into the vent?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

I have confirmed this situation with our development team lead, and there is actually no abnormality with the event schedule. The idea that the test server is always exactly 5 days ahead is a general pattern noticed by players, rather than a strict official rule for every single event release.
Please rest assured that the development team lead has confirmed this event will indeed be launched on the global server in the near future. We kindly suggest that you stay tuned and refer to the actual in-game announcements for the exact release date.

[deep nebula]

Got it thanks…

[ocean prism]

You're welcome.

[bold totem]

https://tenor.com/view/hug-baymax-hiro-comfort-gif-14477192

[safe tide]

Faced issues with opening Dream Realms and Arena

[ocean prism]

I have checked this with our technical team lead, and we want to let you know that this is currently a known issue. The issue occurs specifically when the right-side menu bar is in a state where it can be scrolled, which inadvertently interferes with the clicking area of the buildings behind it.

The good news is that our development team is already working on it, and it is expected to be fully fixed in the upcoming patch version 294.

[ocean prism]

In the meantime, before the official fix is deployed, we highly recommend you try the following temporary solutions to continue your gameplay smoothly:
Method 1: You can simply collapse or close the right-side menu bar before attempting to click on the Dream Realms or the Arena of Heroes.
Method 2: If you are playing on an emulator, you can try modifying your emulator's resolution to a taller screen format. By making the screen longer, the entire menu bar will be displayed without the need to scroll, which will prevent the clicking issue from happening.

[safe tide]

oh I see. Ty, method 1 works!

[south cave]

Um, I was supposed to get a Mythic Furniture Wish Scroll but it disappeared completely, I even tried to repair the game twice.

[south cave]

Could I possibly get a replacement Mythic Furniture Wish Scroll?

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Based on your screenshot, we suggest you go to the store and update your game to the latest version before trying again.

[thin kettle]

The problem is that the game was updated to the latest version in the official Google Play store. A complete deletion and reinstallation didn't fix the issue...

[ocean prism]

I have contacted you via DM, please check.

[thin kettle]

However, now, if you completely reinstall the game, a different error appears.

[ocean prism]

Based on the screenshot, the issue might be due to network fluctuations. I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying.

[ebon musk]

Hello. Test server; Liberta SI20 for Companions. Just for clarification, is it meant to be 180 energy gained/removed instead of 80?

[ocean prism]

I will report this to the development lead for further verification, and I will keep you updated when there is new information.

[lime fossil]

Hello, I am from the test server, may I know why the Highborn Dragon swap is not available to me? The second picture indicates that I can do the swap, but suddenly now in the first picture, the swap is not available.

I do still have the heroes for the swap which are shown in the third picture

@ocean prism

[ocean prism]

I have contacted you via DM, please check.

[opaque bronze]

What happened with the art community event where we were supposed to like creators doing. It was hinting about some rewards/easter eggs ? Event is gone but no reward was distributed

[ocean prism]

If possible, please provide a screenshot of the event page or the event link.

[ocean prism]

We have reported this issue to the development team lead and expect to receive a response no later than 10:00 UTC on May 6th (working day).

[ebon musk]

Hello, do you have an update from the dev team please?

[ocean prism]

There is no news at the moment. We will follow up and expect to reply to you no later than 10:00 UTC on May 6th.

[ebon musk]

Thank you. Also, I think there is a difference in the SI20 description of Liberta in English and German. Test Server. Companions

[ocean prism]

If there are any errors in the translation of the German text, please let me know in more detail and I will report them.

[ebon musk]

[rancid knoll]

Can anyone here help me? I’m using an emulator, and I’ve also tried redownloading the game.

[ocean prism]

You can try using a different emulator or clearing the cache and reinstalling.

[ocean prism]

We confirmed with the technical team lead that the physical rewards are expected to be distributed before June, and players are expected to receive them before August. Because the number of flowers sent did not reach 100,000, the bonus reward was not triggered.

[analog urchin]

Hi. Whats the point of having timers in the Realm of Shadows digging part of Golden Frontier? Why not just remove the timers and let players dig quickly to finish their stamina. Its very annoying having to wait for all the timers to count down. This is a cause of stress for many players.

[ocean prism]

Regarding the issue you reported about the CD in the Realm of Shadows, we've recorded it, we will convey this to the technical team lead, hoping that there will be adjustments in the future.

[vapid crystal]

Somehow this didn’t update despite acquiring the needed number of Elite or higher 4F heroes

[ocean prism]

This issue has been reported to the technical team lead, and the team is currently handling it urgently. We apologize for any inconvenience caused.

[grand basin]

I have the same bug that @vapid crystal

[vapid crystal]

Got a lot of 4F cards from the Stargazer. Now it’s all wasted 😫

[austere sage]

The Shepherd Moonchase quest cannot be completed. Once the issue is fixed, the resources we spent should retroactively count toward completing the stages.

[dusky hedge]

Now that the hero swap event has finished, i didnt swap any heros and waited to get the 10k diamonds, buti never got them...

[ocean prism]

@vapid crystal @grand basin @austere sage
Regarding the quest progress issue in the Shepherd Moonchase event, our Technical Team Lead has identified the root cause of the issue. A fix and related compensation are expected to be provided within today.
We sincerely apologize for any inconvenience this may have caused.

We suggest you clear your cache or try a different emulator.

[ocean prism]

I have contacted you via DM, please check.

[ocean prism]

Sorry for the wait. We have confirmed with the technical team lead that the classic server version is the correct one. The companion server version will be fixed soon.

[haughty grail]

I also didn't

[lucid quiver]

I summoned 20 times at the wishing shrine for one of the shepherd moonchase event quests before I knew it was bugged. It goes without saying that I would not have pulled without the incentive from such quest. Will the pulls be counted for the quest or the wish leafs refunded?

[ocean prism]

We will send compensation for the resources consumed as soon as possible.

[ocean prism]

The technical team lead is currently working urgently to fix this issue. Please keep an eye out for further updates.

[haughty grail]

Thank you

[visual bone]

Text bug

[ocean prism]

This issue has been reported to the technical team lead and will be optimized in the future.

[austere sage]

You are putting your own mistakes on the players. The issues in the Shepherd event still haven’t been compensated for.

[ocean prism]

We have confirmed with the development team lead again. The compensation plan is still being evaluated by the technical team and will be finalized as soon as possible this week. We apologize for any inconvenience caused.

[bold totem]

will test server also get the compensation ? i reported the issue to Belinda when the event came out here but there was no mention of compensation

[ocean prism]

Yes, there will be compensation on the test server as well.

[bold totem]

alright thank you

[visual bone]

Nobody likes golden frontier dump it in the can man

[ocean prism]

If you have any suggestions or ideas about this event, please let us know in detail, and we will help you record them.

[gaunt fable]

Hello everyone, I wanted to report that after the recent update I made a total reinstall of AFK Arena on an 2020 iPhone SE, phone updated, lot of free space, but the game keeps crashing when I try playing most battles in the game, and it seems that there are certain team combinations that makes it crash faster than the others, and it is very random.

In some game modes, like Misty Valley, it seems to always crash at certain points, right at the beginning or at the end the battle, and makes it nearly impossible to advance.

[ocean prism]

You can try to click your avatar-settings-memory, then
1.turn on the button "simplify voyage hero special effects"
2.turn on the low battle fx
3.then slide the page down, turn on the low power mode, and turn off the high details
4.turn on the display particle effects to try.

[gaunt fable]

Thanks for the advice! I ran a few more tests with these settings, and the result is mostly still the same, with the difference that not outright prone to crash, but after a few stages it will (in Campaign for example).
Another interesting note that on Golden Frontier whenever I try to dwell into clearing Mystic Gate, as I start any fight, it crashes right at the beginning all the time. Some other figths like Twisted or Cursed Realm does the same.

Is it possible that an iPhone 2020 phone no longer enough to support the game, even trough so far it did not really have such compliactions as I recall?

[ocean prism]

As the game receives continuous updates and introduces more complex game modes with heavy visual effects—like the Golden Frontier and the Realms you mentioned—the hardware and memory (RAM) requirements to run the game smoothly naturally increase. Device models with limited memory can sometimes struggle to process these intense battle calculations, which leads to the crashes you are experiencing.

To help alleviate this on your current device, we gently suggest closing all other background applications before launching AFK Arena. Freeing up as much background memory as possible can sometimes provide that extra stability needed for those heavy game modes.

If the crashes still persist, we suggest temporarily playing the game on a device with higher specifications for those specific complex battles. Please know that our development team lead is also continuously working on performance optimization to provide a better gaming experience across a wider range of devices.

[swift jacinth]

This is rather interesting

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[rapid parrot]

How do I fix it?

[ocean prism]

You can also try to repair the game, if the issue still persists after repair, you can send us a video and your account id via the private chat, we will report it for you.

[swift jacinth]

It got fixed after restarting the game

[ocean prism]

We are glad to hear the issue had been solved. If you need further assistance, please do not hesitate to contact us.

[swift jacinth]

Ofcourse 😇

[visual bone]

can u bring back isle of gold and unlimited summons and add auto summon for unlimited summons those are one of my favourite events

[ocean prism]

Regarding the issue you reported about isle of gold, unlimited summons and auto summon for unlimited summons, we've recorded them, we will convey these to the technical team lead, hoping that there will be adjustments in the future.

[simple igloo]

I was watching a friend battles in TS and noticed his Twinlum Spirit made the enemy awakened shemira into a shepherd and presumably buffed it. The skill description has this:

if an ally summon is affected by nebula ward, its summoner becomes a shepherd

Awakened shemira is rather unique in that she makes enemy summons so it seems like this skill needs to check whether the summoner of the ally summon affected by nebula ward is also an ally before making them into a shepherd. Since I don't think buffing enemies is intended. Recording of the interaction: https://cdn.discordapp.com/attachments/1029080853114011770/1504577683521278093/screen-20260514-161217-1778789513278.mp4?ex=6a077ea9&is=6a062d29&hm=be0b5e0e71d31174e3b717bd8bd1299b8776e49dd7b02eb7e662c21d825a08a1&

[ocean prism]

We have reported this issue to the technical team lead for confirmation, and we expect to respond to you no later than 10:00 UTC.

[ocean prism]

We confirmed with our technical lead that, after investigation, the "shepherd" effect was indeed incorrectly added under extreme conditions. We will fix this issue in a future update.

[marsh otter]

When activating low battery mode on iPhone and playing the game
The game become a bit laggy when using hybris
And if u put randle with him
Randle keep doing damage even when he is dead he become invisible or something like that

[opal tartan]

Whats going on with lilith store how long for maintenance

[ocean prism]

Low battery can sometimes cause game lag. We recommend that you keep your battery fully charged. Regarding the combat issue you reported, please try switching back to normal mode to see if that resolves the problem. If it still doesn't work, you can send us a slow-motion video of the combat via private message so we can further investigate.

[ocean prism]

It has been fixed, you can refresh the website to try again.

[bold totem]

@ocean prism check dms, cant send that msg here

[ocean prism]

Got it.

[inner plinth]

Make this 9m

I can’t tell if I have 9m or 900k

It’s confusing

[ocean prism]

OK, I have received your feedback regarding the gold coin calculation units (k/m).
And I will record your opinion and report it to our team to see if there will be some changes about it in the future.

[scenic sonnet]

(classic) Hello. I can't claim the rewards in 175th floor of the mystic gate/realm of shadows

[hard flax]

I cant get the patch 1.194.

[vapid crystal]

Same

[tired snow]

Popularity data disappeared for all heroes after the patch update 🙁

[swift jacinth]

I wanna play the game 😔

[hard flax]

No help here at all. Like the ingame support. I uninstalled and tried to reinstall. Didnt work. Game became shit anyway, idk.

[leaden coral]

Kaelon missing gear + colls in Dragonforge Trial 10

[lone stream]

@hard flax ich würde ja gerne in Game Support anschreiben aber das geht nicht weil das Spiel gar nicht startet... Es lädt durch und trotzdem obwohl ich Speicher hab super Empfang dazu Spiel einmal gelöscht und neu geladen sowie Cache geleert achja und unterwegs Handy neu gestartet...

[swift jacinth]

Click confirm and it will eventually update

[lone stream]

Funktioniert auch nicht hab es mehrfach versucht...

[sleek valve]

I had similar issues - use VPN (any), it may resolve the issue that you have

[leaden coral]

I had the same issue on PC for both Gplay and Bluestacks - using hotspot for internet connection resolved the issue each time there is a new patch

[ocean prism]

@scenic sonnet @vapid crystal The issue had been fixed, please restart the game to try again.

[ocean prism]

@hard flax @swift jacinth @lone stream I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying. If the issue persists, please provide your account ID or nickname via private message so we can further assist you.

[ocean prism]

We have reported this issue to the technical team lead for confirmation, and we expect to get back to you before 10:00 UTC.

[ocean prism]

In the Dragonforge Trial, collection may become unusable during combat; this is normal. You can click ! to view the rules.

Regarding the issue of equipment becoming unusable, please try:

1. Repair the game (click your avatar - settings - advanced settings - repair the game) in the game settings.
2. Download from the cloud on the main page to 100%. (Please do not click to any other page before it downloads to 100%).

If the issue persists after the fix, please provide a screenshot of your hero's stats panel after the battle via private message. We will then assist you with further investigation.

[rocky jewel]

I don't know if this is a bug, but I can't ascend a Rare tier hero to Rare+

[nimble thorn]

It's not a bug they just can't be upgraded

[ocean prism]

The legendary tier heroes can not be ascended now, about the notice in the video, we will improvise this in the future.

[ocean prism]

We confirmed with the technical team lead that this area hasn't been displaying data for a long time. I will record your feedback and forward it to the technical team to see if it can be optimized in the future.

[lone stream]

Hat funktioniert danke für die Hilfe 💪💪💪

[balmy nacelle]

I'm trying install this game since yesterday but keep getting the error "Failed to update. Please retry." over and over again.

[pseudo arrow]

I'm having the same exact problem, after this week's patch the game kept failing to update, so i tried reinstalling it and nothing changed, i keep getting the same error(different files tho) over and over again. I'm using Google Play Games version.

[ocean prism]

According to your screenshots and descriptions, I recommend switching to a more stable network (Wi-Fi/4G) or using a VPN and retrying. If the issue persists, please provide your account ID or nickname via private message so we can further assist you. @balmy nacelle @pseudo arrow

[ocean prism]

We are glad that your issue has been resolved.❤️

[ocean prism]

You can try the above method of switching networks. If the issue still persists, you can send me your account ID via private message, and I will verify it for you.

[visual cove]

im already play.. thankyou..

[ocean prism]

If you have any other concerns, please feel free to contact us again, thank you.

[balmy nacelle]

Fixed by using VPN. ~~it only took 3 hours with a free VPN 🫩 ~~

[ocean prism]

We are glad to hear the issue had been solved. If you need further assistance, please do not hesitate to contact us.

[arctic ruin]

Good morning, I would like to report a bug. I could not play the event hunter gathering on the special stage

As the video shown, I could not move the platform the tutorial told me to. On several occasion when restarting the platform sink to the bottom of the screen and disappear. Btw, I am on test server

[ocean prism]

Please try the following:

1. Repair the game (click your avatar - settings - advanced settings - repair the game) in the game settings.
2. Download from the cloud on the main page to 100%. (Please do not click to any other page before it downloads to 100%)

If the issue persists after repairing, please provide a screenshot of your ID via private message. The screenshot of the ID page need including real-time UTC time.

[arctic ruin]

Done that yesterday, but same issue persist

[ocean prism]

Okay, please provide the information we need via private message.

[arctic ruin]

Anyway, what happens when the download not reach 100% and I changed to other page? There are some condition why I could not fulfill that exact step. First, my slow internet (I’m poor), second, my phone would out of battery first before the download complete.

[ocean prism]

Premature downloads may cause page stuttering, as seen in your video. Additionally, low battery power can also cause stuttering.

[arctic ruin]

Oh, that explains a lot. My phone would not be able to handle that. Thanks a lot for taking time answering my question. Really appreciate it

[ocean prism]

My pleasure

[crimson yew]

Hello, I haven't been able to enter the game for about a year. When I start, it's either a black screen or the game doesn't load, and it happened twice that the boot screen went through, entered the game, but the content doesn't load. I really want to return to the game, but because of this I can't(

[visual bone]

Why didnt you report this earlier lol

[ocean prism]

I have contacted you via DM, please check.

[inner anvil]

Minor visual bug: Odysseus doesn't use his walk animation when moving across the map in the Voyage of Wonders. He instead transforms into a dragon while moving, without transitions. Which kind of ruins the immersion. His walk animation exists in the files and initially could be seen while pulling him the first time.

[ocean prism]

I just confirmed with the technical lead that it is normal for Odysseus to move in the form of a dragon, and this is not a bug.
However, the lack of transition effects may somewhat impair the immersive experience. I will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[scenic sonnet]

Did you see that severin actually kills dreafs in round 6 of dark nemora CR? Is that expected behavior?

[visual bone]

Nihi sucks

[scenic sonnet]

took you almost 2 hours. you used to be better

[visual bone]

i have a life unlike your guild

[ocean prism]

Hey proxy! Yep, we saw the screenshot.

To answer your question, yes, that is the expected behavior. Severin's skill kit specifically allows him to execute summoned creatures (like the dreafs in the Dark Nemora fight). So it is working as intended!

[main sinew]

I have a problem: I can’t see the Daimon character, and I haven’t been able to load it for several days.

[ocean prism]

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%)

[scenic sonnet]

Should that skill also apply in CR? Aren't enemies supposed to be impossible to kill in that mode?

[ocean prism]

If you have any questions about the battle, you can send us the corresponding slow-motion video and your account ID via private message, and we will help you confirm it.

[scenic sonnet]

I thought my question was clear enough . With severin in dark nemora r6, it's the first time ever any enemy is killed in cursed realm, hero or summon. Can you please confirm that's really what's supposed to happen and not a buggy corner case?

[ocean prism]

Under normal circumstances, lambs won't be killed in the CR, so we suggest you provide the relevant video, which we will then report to the technical team lead for verification.

Regarding the above reply, we misunderstood your meaning; you can ignore it. Sorry about that

[marble sleet]

@ocean prism how is it possible that our guild couldnt attack with over 200 teams on the glided city in golden frontier? We had it occupied for 6 days and then due to the storm we lost it and on the last day all 200 teams had 0 battles even tho we sent everyone there, we were gonna win that 100% and yet none of our team attacked at all

[ocean prism]

Hello, you can send us your account ID via private message (click on your profile picture and provide a screenshot showing the real-time UTC time) and relevant event screenshots. We will then help you further verify your issue.

[visual bone]

Why is panda shown but is not given as an reward

[native sphinx]

[BUG] Buttons cut off on button of Pixel 2 XL after keyboard is opened for chat

[BUG] Can scroll up on Ranhorn to get a black bar.

I will find all the bugs O_o

[BUG] Text bounding box is off, no space.

[BUG] Unloaded weirdness? Will try and replicate

[BUG] Frozen on this screen after the welcome package was purchased for 300 gems.

[BUG] Hogan ran off at the end of the 5th level. Not sure if this is fixable since it's still an issue in SH

[BUG] In game emoji aren't sending.
[EDIT] After changing regions, chat stops working all together.

[BUG] ??? Tapped on Nemora's pink/purple icon in the portraits menu in the library.

[BUG] Can't use bottom navigation buttons while in the union benefits page
[BUG EDIT] Unsure of cause, can't use navigation buttons at all now. Restart fixed issue.

[BUG] Menu buttons off centre. Can't scroll up more.

[polar fjord]

thanks for the info we'll have a look at them!

[cerulean valley]

So it's not letting me post the screen shot for some reason but when I'm at the far left screen "Ranhorn" I can't leave it to go back to campaign.

Bug ^^

Also, the quest remains with a red dot after I've collected everything.

[native sphinx]

@cerulean valley having the same issue, try restarting. I assume something something disconnected when server went down

[cerulean valley]

Yeah I did and it fixed it. For some reason discord says my Screenshot is to large

[native sphinx]

[BUG] All of the sudden BIG

[dapper owl]

When scrolling to the end on iPhone X the heaven stop while the castle is still displayed properly

[native sphinx]

[BUG] On Hogan, auto equipping armour equips already equipped armour of the same level. I.e. if I have a LVL 1 sword and a level 2 plate armour, it will equip a level 2 sword AND a level 2 plate armour.
Not sure if it takes the item or if it's just an animation issue.

[BUG] Undefined Hero Stat

[umbral arch]

Screenshot (15 May 2018 3:47:34 pm)

translation missing

no translation for the heroes in that section too

skills don't have unique icons

[upbeat socket]

Sound on my iPhone 7 Plus is distorted

Name isn’t displayed right with DarkChaøs ッ. It’s 500 gems to change 😅 looks fine In the input box, but up top. Can’t see the o iphone 7 plus

[dapper owl]

Bars are cut off and overlapping (iPhone X)

[umbral arch]

battle statistics doesnt show heal

[native sphinx]

[BUG] Stuck on finish screen, no rewards given. Will restart and update.
[BUG UPDATE] Restart fixed the issue, level of cause was 1-14.

[BUG] Bonus text box wiggles and throbs

[native sphinx]

<@&441508416343638018> should I submit untranslated sections as bugs? I would assume not.

[umbral arch]

no hero image skill icon etc when hero is pulled from diamond box

[weak quartz]

No need to submit translation questions

[dapper owl]

Left button brings this popup

I’m forced to pull down to see the upper banner

[native sphinx]

^prevously submitted, but I didn't describe it like that so thanks :)

[dapper owl]

Whoops must’ve missed it

[native sphinx]

[BUG] Says level 9 in top left, level 8 on fighting icon.

[dapper owl]

Gold button on top isn’t working

[native sphinx]

Gold and diamond buttons don't work, I assume since they don't want us to spend money on a reset. @dapper owl

[BUG] Phone rotation is funny, tilting to landscape to the right makes this. Left is opposite.

[dapper owl]

Clock is cut off by the iPhone X’s notch

[native sphinx]

[BUG] Quest rewards block out quest progress

[BUG] My little afk dudes are missing 😢

[BUG] Retirement rewards are off centre

[modest gazelle]

Some image bugs and somewhat didn't show the hero model

[dapper owl]

Image bug resolved here upon restart

Is there supposed to be some kind of reward?

Tapping on “defender of the forest” brings up the “tales and ales” picture

Heroes are out of the box on iPhone X

[dapper owl]

Guild setting language window is blank

[viral jacinth]

My first run was absolutely bang out of order but after restart it works okay

[clever mulch]

Is it just me or does the gameplay feel a bit choppy? Isn’t as fluid if it make sense. On the new iPad2018

[viral jacinth]

I'm on A3500-FL (low performance android 4.4.2 tab) and the game has low fps for me as well

[dapper owl]

Even on the iPhone X it doesn’t appear really fluid

Skill 2&3 are the same

[balmy shadow]

I was already completing stages and now it says level 15

Leveled from 14-17?

[modest gazelle]

Maybe you used AFK reward

[viral jacinth]

server list disappeared

(blank)

[clever mulch]

Server list wasn’t there at the beginning when I installed the game so I clicked on the repair button on top right

Fixed that problem for me at least

[viral jacinth]

I was in the game, hit the back button a few times, started the game again, then no servers to select, hit the repair button, still nothing

Waited like 3 mins

had to clear all data

First startup with no data looks like this

server list is still blank no matter what :/ @polar fjord

[polar fjord]

@balmy shadow you are confusing stages with levels

you passed stage 15, but your account needs to be level 15 to unlock that

[neat hamlet]

The heroes at the beginning of the battle run out of the screen and the battle go on without them

Chat channel is blank

If i try to do the daily "post something in global" it doesn't works

[wraith wyvern]

I dont believe this is intended for the girl on the library

[untold sky]

I used this item but didnt get the 500 diamonds

[dapper owl]

Same for the small one with 50 diamonds

[modest gazelle]

Same

[wraith wyvern]

Here is a bug

It resets your player data when joining a guild

[untold sky]

Yah, had the same

Just reopen the game

[umbral arch]

labyrinth 3rd floor completion error

[untold sky]

I was about to post the same lol

[neat hamlet]

No translation 😁

[dapper owl]

We don't have to report translation things (yet)

[untold sky]

After battling campaign

[balmy shadow]

Same with diamond bag

[lunar cliff]

Said this in the general chat.. but since ur going over the bugs I’ll report this here.... every couple of battles I’m about to enter crashes the game... the error message that’s prompted says “ out of memory “ when I press confirm it reboots the game..... iOS iPad Air

[polar fjord]

thanks for the bugs

in future when posting a bug please post your device at the end of the sentence

i'm compiling a list for the devs to see

also please state the exact stage the bug occured

[dapper owl]

[iPhone X] after promoting a hero all buttons aren’t working anymore, can’t leave Ranhorn

[polar fjord]

@modest gazelle please state your device if you post a bug thanks

[lunar cliff]

Btw to add to my bug above... there wasn’t a specific stage it happened multiple times but only as I was about to enter a battle and at the end of the battle

[modest gazelle]

Android phone
Winds Genius V

[polar fjord]

thanks

[neat hamlet]

@polar fjord as reported before using purple gems to receive diamonds it disappear without give nothing to you

[polar fjord]

noted

[neat hamlet]

thank you

[neat hamlet]

It has the same sh thing where if a character is moving in a direction as the battle ends they keep moving after the fight.

Hogan just levitated straight up to the top of the screen just now

[zealous pivot]

I have done 2 times bounty team but it didn't count

[weak quartz]

What is your id

[neat hamlet]

i can't take a pic because it's too fast but sometimes when the battle start all heroes and enemies stay out of the battlefield and after 3 seconds the battle end with a victory

i have an asus zenfone 3 max

[modest gazelle]

What's the actual use for this? Didn't do anything about it

[untold sky]

Its like the soul stones

Once you collect 60

You can trade for a hero

[modest gazelle]

Like didn't notify me about this when clicked...

But thanks

[stark meteor]

Can’t connect to server iPad 5

[dapper owl]

Have the same right now. Maybe server is off to get rid of a few bugs

[modest gazelle]

Hope fixed up the Diamond Treasure thing

What we raided and get nothing for the Diamond Treasure

[stark meteor]

@dapper owl Thanks 💖

[frail girder]

What is it?

[modest gazelle]

RAM issue or your Memory is full

[lunar cliff]

Yep can’t even stay logged in for more than a few seconds before I get that out of memory error

[civic pasture]

Dear Trouble,Sorry for the inconvenience,our team already knows this bug and our team member is working hard to fix this issue.

[cerulean valley]

Im sorry but since we are testing it can we just cut the pre recorded msgs and talk straight up?

Were trying to help you guys out here.

@polar fjord @civic pasture @weak quartz

[civic pasture]

Hi,We can send you private messages,please check it in your private messages.

[cerulean valley]

This is exzactly what im talking about.

[untold sky]

Labyrinth quest not working

Im on second floor

[civic pasture]

Dear player, we replied you via private message, please see the details in there.

[cerulean valley]

Why private message things? We are all working togther here to test this game

I just dont get it.

[polar fjord]

thanks for the bugs reports, added them to the list

[cerulean valley]

thank god some help is here! 👏 🙌

[wraith wyvern]

There is a bug when opening the mailbox causing a crash. [Android, Samgsung Note 8]

[polar fjord]

ok will add it to the list.

[zealous pivot]

Treasure bag not working

[modest gazelle]

[Android Phones-Winds Genius V] some of new heroes didn't show up the model...

[umbral arch]

is the diamond bag bug fixed? i opened them twice but received no diamonds

[civic pasture]

Dear player, we recorded this issue and our members are fix it now.

[civic pasture]

@zealous pivot Dear player, you need to complete the rare bounty quests, then it would be counted.

[neat hamlet]

Had this the other day too. Says I have enough diamonds for a 3k pack but won’t let me buy them. (iOS)

Also after just promoting a couple of characters in the temple it won’t let me select darkwood, campaign tabs etc. Can view quests but can’t get off the ranhorn tab

Going back to diamonds thing it appears to be doubling the amount of diamonds it gives me from the mail but only on my screen

[polar fjord]

odd

what device @neat hamlet

[neat hamlet]

Good question. iPhone 7 I think

[polar fjord]

thanks

[modest gazelle]

Things is getting weirder...

[golden verge]

are those negative numbers?

[civic pasture]

Dear player, did you try to restart to see if it helps? If so, please offer us your device system version and your account id vai private message to look into, thanks a lot.

[neat hamlet]

Won’t let me do any more arena fights

Logged out. Logged back in again and all my arena tickets were gone. Only had a couple of fights

Maybe 5 fights actually seeing as the weekly quest for it is done

Is the beardy guys 2nd and 3rd skills supposed to be the same entangling roots?

[polar fjord]

It’ll be changed eventually

[viral jacinth]

Got out of sync when equipping many heroes in quick succession

[dapper owl]

Yeah this can happen a lot with every kind of currency

[civic pasture]

@neat hamlet @viral jacinth we will report to our team to check, Thanks for your patience and support.

[frail girder]

The game is giving connection error, but my internet is working

[untold sky]

Tu é br @frail girder?

[frail girder]

Nao

Hauahha

[untold sky]

That happens a lot with me. Just turn air plane mode on and off

[frail girder]

Sou sim

[untold sky]

Hahahah, da hora. Pensei que era o unico br aqui

[frail girder]

Showw

Tmb pensei 😂

Tu joga SH entao?

[untold sky]

Sim, server 52

[modest gazelle]

PM to you @civic pasture

[civic pasture]

@modest gazelle we sent you the private msg,plesae check.

[modest gazelle]

Didn't receive your DM yet...

And we are testing this game, @civic pasture

[radiant raptor]

The guys never showed up to the battle haha

[viral jacinth]

this shall be known as "The John Cena bug"

[zealous pivot]

My nemora has 17k hp and her first skill should restore 30% of her hp so more than 5k hp. But since few hours, it restores less

[untold sky]

The same happen here. But on tower it seems to work

[untold sky]

After a replay, the game freezes
(Android samsung s8)

[umbral arch]

game freezing after ira start her ultimate skill, stage 5-14. ( samsumg galaxy s7 edge)

I tried it multiple times and it freezes the moment she starts her ulti

[wraith wyvern]

Does anyone know if the treasure bags are working?

[umbral arch]

I tried opening 1 today but still nothing.

[wraith wyvern]

T.T

[modest gazelle]

@civic pasture Found the resolution and PM you about it

[wraith wyvern]

O.o

[clever mulch]

Get home from work and when I log in to get my rewards for being literally afk lol I get negatives (iOS, iPad 2018)

[wraith wyvern]

Thats the biggest overflow ive ever seen

[clever mulch]

It must be related to my name haha

Getting the cut back

I guess I'll be skipping today's play and spend some diamonds

@polar fjord is busy zerg rushing people right now

Just ran into another bug. When collecting the rewards from the Quests tab - had to tap on the blank space 4 times for the message to disappear

Happened on the 20/40/60 reward box

[polar fjord]

@clever mulch noted 😃

[clever mulch]

So you were Zerg rushing people lol

Or did you end up cannon rushing them

But really tho...I’m not able to collect the afk rewards and it’s kinda difficult to level up the heroes to continue. What are the options now? Just curious haha

[zealous pivot]

Since nemora healing is bugged, i can't pass new campaign level or king's tower level.
It is frustrating, i have nothing to do only taky my afk reward and some arena

[polar fjord]

@clever mulch yeah it's difficult but we're working on the problems

and same for you @zealous pivot noted it in the buglist

it is a test after all 😛

[zealous pivot]

Yes 😉 only give my feeling on the moment but i enjoy the game, and the design 👍

[neat hamlet]

In addition to arden having that repeated skill, I don’t think his 4th shield ability is doing anything at least doesn’t seem to be any visual indication it’s there. Is it just a passive?

[umbral arch]

I can't use my elite ira in any battle because game freezes when she ultis

I'm managing somehow with nemora low heal.

[neat hamlet]

My nemora still seems to be healing at 30% of her health. I wonder at what level it changes

Her health is 10574 at the moment. Odd she healed herself for more though

[polar fjord]

ah

i've made a note of that bug, hopefully someone will look into it soon

and then hopefully they'll all be patched out

[dapper owl]

Diamonds of daily quests are visually added twice, forcing you to restart the game because the error „insufficient ressources“ will pop up (iPhone X)