bug-reports

[quiet orbit]

Random bug I remember I encountered when I first started but you can click modify before the tutorial tells you to which soft locks you in this state of not being able to click modify and not do anything else it'll eventually fix itself after like 2m and restarting does fix it but this should be fixed

[ocean prism]

Thank you for your feedback, we will record the issue with tutorial related operations to provide a better experience for everyone.

[tepid violet]

Companions wish finder event dialogue doesn’t exist

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[quiet orbit]

I second this as well also I went ahead and tested the repair game button as well but that also didn't fix it I'll have a clip of it under my msg soon on chat cool down

[ocean prism]

The issue is being checked by the team and we will keep you updated with any progress, thank you for your attention!

[quiet orbit]

Here's the video btw had to speed it up

[ocean prism]

The team is still checking, sorry for the inconvenience.

[quiet orbit]

If u need me to provide anything else such as the specs of my device or my uuid to help u lmk

[ocean prism]

No more information is needed at this time, the team will fix it as soon as possible, thank you for your support!🥰

[ocean prism]

@tepid violet @quiet orbit This issue has been fixed by the team, so please restart the game to check.

[quiet orbit]

Ty

[ocean prism]

Anytime!

[proper jetty]

I just wanted to read my letter :[

[hollow crater]

This happens every time when a campaing battle switches from a single stage to a five stage while auto battling, forcing me to restart the game.

[ocean prism]

This issue has been fixed by the team, so please restart the game to confirm it.

[ocean prism]

We have contacted you via DM, please check.

[digital current]

After repairing the game, I am still unable to complete the wilder tower level. Getting this error again and again: failed to verify battle data.

[ocean prism]

May we know if you have Misha or Bronn in your team, if so, we recommend you to remove them for now and try again.

[digital current]

Misha was on a team. I'll try to beat the level without her.

[ocean prism]

Okay, thanks for the feedback!

[digital current]

Misha is necessary for the fight, so I guess I'm just stuck on this floor?

[ocean prism]

The team has verified that there is currently an issue with Misha and Bronn, using them may result in an error report, the team will fix it as soon as possible, sorry for the inconvenience.

[ocean prism]

The team has just fixed the issue and we recommend that you try restarting the game to see if it resolves the problem.

[digital current]

The problem is fixed, I was able to complete the level with Misha. Thank you!

[unreal jay]

It shows that I won this TS battle and I have received points, while the video shows Defeat. My opponents still had heroes alive. See video:

[ocean prism]

Thank you for your feedback, there is an issue with the battle record, please refer to the checkout screen for the actual results.

[ocean prism]

Glad to see it is fixed. If you have any further concerns, please feel free to contact us.

[scenic sonnet]

Looks like battle records involving Sion are all over the place

[ocean prism]

We have contacted you via DM, please check.

[placid turtle]

Just had to fight the same battle twice on a floor in temporal rift, not a timeout or anything like that, killed everything in 20 seconds the first time, then had to fight the exact same team again
Battle log shows 6 victories on the floor

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[placid turtle]

Well the fight is already over, and I'm on the next floor, just a bug that I had to do the same battle twice on the previous floor

[ocean prism]

We recommend that you try repairing the game first to see if this type of problem still occurs.

[placid turtle]

I don't think you're understanding the issue here. This is not a recurring bug. It's not happening over and over, it's already done. I do not need a "solution," I'm simply reporting a bug that happened earlier. It has not happened since.

[ocean prism]

Okay, in the future, if you find yourself in a situation where your team is all victorious in a battle, but you can't click through to the next level, you can use the Repair Game feature.

[grand sinew]

Greetings. Over the past month, collections have been flying off the support characters. After each entry into the game, or after a long break from the company and the battle with the guild boss, the collections fly off exclusively from these characters.
Server Classic 423, Saimon Dark, ID 50797152.

[ocean prism]

You can set up a 'preset' for a collection in Bag-Collection-'Collection Management', and you can set up up to 3 presets.

Once you have saved the preset, you can use it from the Collection Management screen or from the Battle Setup screen (the little eye in the middle of the Battle Setup screen).
After applying the preset, the Hero's Collection will be updated to reflect the Hero's Collection set in the preset.

You can save/overwrite the collection worn by Heroes already in battle to the preset from the Battleground screen.

[golden steppe]

Hi I have an error 113 on afk arena it’s been two weeks and I’m on ios

[ocean prism]

We have contacted you via DM, please check.

[round sky]

afk companions: weekly quest says "twisted realm" instead of "dream realm"

[round sky]

Companions again: warek's SI still refers to him as zolrath for some reason

[ocean prism]

@round skyThank you for your feedback, we have recorded the text issue of the two parts. We will improve them in future updates.

[dark gull]

Why is this happening? So far I only encountered this glitch on Sion and the newest highborn draconis. I play via an emulator on my PC

[ocean prism]

We recommend that you click Avatar-Settings-Advanced Settings-Repair Game to check if the current problem can be solved.

[dark gull]

Did not work

[near jungle]

So I just push my Kings tower today and get many Rare summon stone at my Mailbox
after all my summon, i still have 39 rare summon stone left at my bag

and for claiming my stone at mail box, i need to make my summon stone 9 or less at my bag (bcause max is 3999 at bag)
for 3992 stone at my mail, i need to make my summon stone 7 or less at my bag

how to make it while i cant sell or do anything with my 39 stone
Been trying to push 1 lvl at KT tower again bcs the reward is 30 stone*
and now im left with 9 stone and still cant claim my 3992 stone at my mailbox

TIA

[ocean prism]

As for the graphics display, we suggest you try your mobile phone or another emulator to see if it works.

[ocean prism]

We have contacted you by DM, please check.

[ocean prism]

It means that your game version is v1.156.01, you can remove and reinstall the game, then check the game version.

[analog urchin]

What i mean is, the game version in the Playstore is only v1.156

Can you have the latest version be uploaded to the Google Playstore so we can get it?

[ocean prism]

Thank you for your feedback, we will review and update as soon as possible.

[analog urchin]

Thank you for your support! 🙏

[ocean prism]

My pleasure.

[plucky acorn]

My account is bug cant kill this boss for quest id: 157765912 🙏

[ocean prism]

It shows that you only kill two bosses, Soulchain Knight and Wraith Reaver.

[plucky acorn]

This boss cant kill to complete the quest with 4

[ocean prism]

It is recommended that you use magic damage characters and negative effects characters to reduce the Astral Devourer's stabilisation more quickly to deal damage.

[old badger]

Game won't launch since patch

[ocean prism]

It is recommended that you restart your device. Then click on the game to try it out.

[old badger]

It didn't help

[ocean prism]

We have contacted you by DM, please check.

[worldly epoch]

"Failed to verify battle data" I just got it 3rd time in a row in 23-20 (companions) and ive had this before for so many times too, often after hard stages with many attempts. Its like a slap in the face after I finally clear 2 team hard stage, I dont even want to think what it is going look like with 3 teams. I saw people report this in the past years and u did nothing to fix this bug?

[ocean prism]

Sorry for the inconvenience. We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[gilded cliff]

Not sure if this is intended, but adding a star to Sion has ruined last round of NC.
This round was by far the most consistent the past few weeks, never going above 17.1s. The lowest I can now get it down to is 19.1s, by putting some gear on Daemia.
The top two pictures are this week, the bottom two pictures are last week.

[ocean prism]

More details will continue to follow up with you via DM.

[placid turtle]

It seems twins was removed from Lightbearer reinforcements in Hunting Fields, no reason to change reinforcements in the same season going from beta to ranked, and it wasn't in the patch notes, so is this a bug?

[ocean prism]

We have contacted you by DM, please check.

[naive drum]

why is number 64 censored in chat?

[ocean prism]

We have contacted you via DM, please check.

[crude garnet]

Umm, so this doesn’t seem to wanna work, been trying for like 10mins now

[ocean prism]

Please check that you have entered the correct Account ID, you can click on your avatar in-game to view your ID information.

[thin lance]

got stuck on this screen with no way to go back after redeeming awards. had to quit the game

[ocean prism]

We have contacted you via DM, please check it.

[hollow crater]

So there is a mismatch between the S13 Abex frame and the Avatar slot that leaves an empty space between them. First pic is just default screen white the second pic is the "how many flowers I send to a friend" screen. Additionally in the frame choice screen the frame is not aligned.

[ocean prism]

We have contacted you by DM, please check.

[worthy pecan]

Help

[ocean prism]

It is recommended that you restart your device. Then click on the game to try it out.

[open fern]

I don’t really know how but very often than not the collection will change or just remove itself from a character. It happens even while I’m playing the game or when I leave and come back on it.

[icy sparrow]

It's not count second week this task

[worthy pecan]

Dont work😢

[worthy pecan]

Every time I click confirm, a new error appears

[ocean prism]

At present, after clicking on the lineups of treasure hunting, arena, high competition field, etc., the collections and artifacts of the heroes outside will become the collections and artifacts of the corresponding heroes of these teams.
And we suggest you can open the collection management to save the existing heroes in the formation.After the subsequent collections and artifacts are changed, the formation collections and artifacts of the existing heroes that were saved once are directly used and replaced.

[ocean prism]

@worthy pecan @icy sparrow We have contacted you via DM, please check it.

[high hatch]

Although I have ascended hero in classic server I can't get the hero

[ocean prism]

We contacted you via DM, please check.

[analog urchin]

Hello! I wanted to follow up the test server version in the Google Playstore. It's still at v1.156.

Can the newest version be made available in the Playstore? Thank you

[ocean prism]

We will release the latest version in the Playstore as soon as possible, thank you very much.

[analog urchin]

Thank you for the support!

[ocean prism]

Anytime.

[icy sparrow]

Use APKPure 😉

[analog urchin]

Its also only v1.156 there

[icy sparrow]

1.156.1 is latest version

[ocean prism]

@icy sparrow@analog urchinThank you very much, we will update the version of the game as soon as possible.

[plush yacht]

The game froze in the mud hjem of autoplay. Had to restart to fix it, but not sure how it happened

[slender peak]

How i can claim 3rd rewards? This bug or what ?

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

You need to copy the link on the webpage and then share the link with others five times to activate the third pack.

[upper path]

i cant go on test server

[icy sparrow]

What's a problem?

[upper path]

idk

[ocean prism]

We have contacted you via DM with the information you requested, please check it.

[covert barn]

Sir, check DM please, one minute

[dusty yew]

What…

[ocean prism]

Your feedback has been responded, please check it.

[ocean prism]

We recommend that you restart the game to see if you have completed the challenge.

[pearl pawn]

On the test server it's not letting me exchange for Albodo since I've already got her Garrison and yes I want her even though I got her Garrison it's giving me the code error 609

[ocean prism]

We contacted you via DM, please check.

[shadow pendant]

Errors like this have happened to me every patch, several times on each occasion. I’ve tried reinstalling the game and rebooting my device multiple times, but they keep happening

[ocean prism]

We have contacted you via DM with the information you requested, please confirm it.

[modest spoke]

This just happened today

[drifting peak]

Yep, looks like a new update borked a lot of players, even a full reinstall didn't help. The funny thing, my installation on PC works just fine.

[ocean prism]

We contacted you via DM, please confirm it. @drifting peak @modest spoke

[ocean prism]

It is recommended that you restart the device and check the game problem again.

[honest mountain]

Dont think a screenshot of the game is inappropriate right? So would say its a bug ^^

[summer salmon]

every trial and error is different

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[spice shell]

Can't put trishea into wish list in companion normally once the hero is out of destiny summon it appears in wish list

[ocean prism]

New heroes require 2 updates after release to be added to the tavern wishlist. Trishea was released in the last version and will need to be added to the tavern after the next version update.

[summer salmon]

I wanted to play the game, but even on other devices these errors are appearing

[ocean prism]

We recommend that you try to uninstall and reinstall the game and then try to switch networks to see if you can access the game.

[barren whale]

Whenever I open wall of legends
Restarting doesn't help

[ocean prism]

We recommend that you try repairing the game. Click on the avatar - settings - advanced settings - repair the game.

[neat hamlet]

it's been half a day i got muted, i don't know why i did? I was just chatting in my guild and dm's. I can't chat anywhere, not even dm's. Companions

[ocean prism]

More details will continue to follow up with you via DM.

[inner anvil]

Not quite a bug but the level display is awkwardly designed if it's above 999, causing Lvl to obstruct the faction icon halfway, and that is on English. I suspicious it would be easy to adjust and move the level display when it's above 999. In Chinese language, it looks much better due to the font fitting more snugly.

[dusty spruce]

can this be fixed please? mine keep changing to off at random times on its own.

[ocean prism]

Your feedback has been received. We will help you record it and get back to you with the latest news.

[ocean prism]

We verified that the ‘Last Formation & Collection’ button requires manual operation. If you are referring to the fact that your collection changes, we would like to explain that when you click on the recommended lineup and use the “Adopt” function, you select the option “Use their Artifact/Collection configurations simultaneously”, which will also lead to the replacement of collections and artifacts.

Currently, the saved lineups in Arena, Legends' Challenger Tournament, Legends' Championship, Treasure Scramble, etc. will not be affected by the adjustments of the hero's items outside, and after you click on the saved lineups in these places, the items of the heroes outside will be changed to the items in these lineups.

[dusty spruce]

That's not what I mean, i always have it on but sometimes I would go change a collection and the toggle would be off without me doing anything.

[ocean prism]

You need to close this button when you change the collection in the collection management page, this button does need to be operated manually, it may be that you forgot to click the open button after changing the collection, you can observe for a while.

[dusty spruce]

I don't change nothing there and the toggle was off, since the feature was in the game I have toggle it on, is just recently that the toggle started to change to off without me doing anything at random, I would just go to change a collection and would notice the collection is not the one I leave the hero with and I would go check and the toggle is off.

[ocean prism]

More details will continue to follow up with you via DM.

[topaz cloud]

Hi have issues with game, I can only see chat when I go to it. iPhone 12 updated and afk arena app is up to date as well. 11:21am est

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[devout shard]

I also am having trouble getting into the game tonight.

[ocean prism]

We recommend that you restart your phone, switch your network between 5G and wifi, or use a VPN, and then restart the game to check.

[brave glacier]

Game cant update, restarted phone, even updated phone, reinstalled game doesnt work

[ocean prism]

More details will continue to follow up with you via DM.

[brave glacier]

I got it by re installing and then launching and only using data in the process. There seems to be an issue when i try to use wifi.

[ocean prism]

Thanks for the info, the team is checking it out and will optimise it as soon as possible!

[stray urchin]

There is no Arena challenge in new server?

[ocean prism]

More details will continue to follow up with you via DM.

[ember raptor]

Hello, i bough a pack and did not receive the items, but payment went throught

[ocean prism]

More details will continue to follow up with you via DM.

[modest pine]

Shuna bug, her dmg reduction buff from culinary talents and attack rating buff from sorcerers blessings aren’t taking affect

[ocean prism]

We recommend that you turn on the button that automatically releases kills.

[zealous swift]

Fix test battle feature. Offers Arena Duo heroes, but doesn’t send them in when testing vs Friends/guildmates

[ocean prism]

This is normal. You can only use your own heroes when fighting friends and guild members.

[ebon musk]

I have problem in friendly duel. How come I'm under martial rating, but my friend is not?

[gilded cliff]

Can’t see actual rank on live leaderboard, I have already repaired my game

[ocean prism]

We verified that it is because players can only see the ranking of the last round after the map is over, but in the leaderboard, awards will be awarded based on the highest ranking.

[gilded cliff]

The run with 1,527,677 was our last run. And we completely finished the run about 5-6 hours ago. The start of quite time for us was 29-30 hours ago.

[ocean prism]

We recommend that you try restarting the game to see if this solves the problem.

[ocean prism]

This leaderboard does not show the results of both rounds, the team expects to fix this in the future regarding the leaderboard display, thank you for your attention!

[ebon musk]

it does not work for me. I have reinstalled and the problem is still there.

[ocean prism]

Thank you for your feedback on the hero level issue with the sparring feature, we will be optimising it in future updates.

[zealous swift]

-# if it’s intentional, why does it give me the option to select them?

[ocean prism]

We've recorded your feedback about shared heroes in sparring so that our team can look at ways to improve the experience.

[zealous swift]

[hollow crater]

So my game chat looks like this

[ocean prism]

We will optimize the display of chat text in the future, thank you for your feedback.

[dapper vapor]

Hi, I unchecked emblems in preorder list but it still appear in quick buy

[ocean prism]

We recommend that you restart your device and check if the issue persists.

[analog urchin]

Hello! I wanted to follow up the test server version in the Google Playstore. It's still at v1.156, and last updated November 2024.

The global server version is already at v1.163

Can the newest version be made available in the Playstore? Last year and in all the years before, the test server would always be updated ahead of the global server's version.

Thank you

[ocean prism]

Thanks for the heads up, we'll update the version of the game in the store as soon as possible.

[harsh fiber]

I havent been able to get into the game at all since yesterday. Im just stuck in the start up screen. What im i supposed to do to fix that? Can someone maybe help me here?

[harsh fiber]

I cant get past this screen and into the game

[whole garnet]

since the update that added companions, I don't get any notifications, I already repaired the game and it didn't help, what can I do? it's annoying already

[ocean prism]

@whole garnet @harsh fiber More details will continue to follow up with you via DM.

[whole garnet]

okay, waiting

[ocean prism]

Regarding the login issue you mentioned, it is recommended that you switch the network between 5g and wifi or use a vpn. Then restart the game to check.

[cursive hearth]

New chat bugs in companions:

1. Can't send photos
2. Can't mention someone via @, only hold avatar
3. All inscriptions are in chinese

[whole garnet]

now the game won't even update 🙃

[whole garnet]

it finally updated but notifications still don't work

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[night terrace]

Same issue here. Any fix for that?

[whole garnet]

deleted cache, didn't help
but restarted few times and somehow updated

[acoustic frost]

There's an issue in game

[ocean prism]

@night terrace @whole garnet The team has made adjustments, please restart the game to see if you can enter the game

[night terrace]

As per previous information - companions loaded out. However nów I'm struggling to get into classic version.

[ocean prism]

We are following up with you via DM.

[zealous swift]

I wiped my opponent’s team, twice, and was given the loss in Arena

[ocean prism]

We will confirm more details with you via DM.

[buoyant plaza]

Chat notifications no longer work with resent patch on companion

[ocean prism]

Please check if you have turned off notifications

[buoyant plaza]

All notifications are turned on repaired game catch and history all cleared rebooted a multitude of times,
Multitude of memebers in my guild are complain from the same issue,

Allso chat bar where it says [chat] is in difrent language

Allso can no longer send pictures or @ people in guild chat

[ocean prism]

The current upload version does not support sending voice, pictures and changing avatar, we have blocked these functions for the time being. Please don't worry, these functions will be opened later. Problems with text will also be fixed in the future.
You can “@” players who have already sent a message in chat. Due to the migration of the chat server, all previous records have been cleared, so players who have not sent a message cannot be @'d.

[buoyant plaza]

And the notification issue? Which is the main issue

[ocean prism]

We are following up with you via DM.

[wide cypress]

companions version weird gap space in afk rewards box

[inner anvil]

This particular chest does not work for being directly used for strengthening gear. This chest appears to be from Temporal Rift. The chest only has t1 and t2 stones for the record and there are other versions offering the same selection of items but can be directly used.

[wide cypress]

that looks less of a bug and more.. keeping people from using t4 chests on t0 gear

[mossy mica]

i just claimed a reward in solene vote, but it doesnt went to my bag

[cinder pivot]

Removing and Re-Equipping EQ is bugged
1st Screen: Rowan 3925K overall combat rating, now I remove and equip his chest.
2nd Screen: Rowan 3843K overall combar rating, his chest gets him 4,2k not 82k, it happens with all heroes you didn't changed eq in a while.

[ocean prism]

Thank you for your feedback. We are aware of the problem and will optimize it in the future.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

Your feedback has been received and we have contacted you via DM, please check it.

[tranquil pond]

Warek SI description has Zolrath name in it

This is in companion btw

[vapid crystal]

I forgot to screenshot it but while trying to use a collection preset, I had a prompt saying that I used the preset function too much and if I persist my account will be suspended. Can anyone clarify?

[cloud quest]

Spotify, podcast app, audiobook app all drastically lower their volume after I enter afk arena

[icy sparrow]

multiple sound sources option is phone

[ocean prism]

We are aware of the issue and thank you for your feedback.

[ocean prism]

Players can set up to 3 plans in the preset plan. We recommend that you stay within this reasonable range.

[vapid crystal]

Ok. For additional context, I’ve only used 2 out of the 3 presets and the prompt came up when I tried to activate the Preset 1. Although I was constantly clicking it since I was setting up for TS and doing NC.

[ocean prism]

We have received your feedback and contacted you via DM.

[ocean prism]

If you still have issues with reduced audio quality in other apps, we recommend that you reinstall the latest version of the Arena app from the relevant game store.

[round sky]

At some point during companion's early phase the red "!" that would warn us of new boss rotations in dream realm stopped appearing, can we pls have it back?

[ocean prism]

We are unable to pinpoint your problem based on the information you provided. We recommend that you provide us with relevant Dream Realm screenshots for inspection. Or you can click on the next preview in the upper right corner to see the next Boss.

[round sky]

the red dot that would appear here to tell us that a new rotation started

[ocean prism]

Thanks for your feedback, we'll help you keep track and recommend you check the boss rotation as per the tips above.

[cloud quest]

It's still the same, version 1.163.01. works fine when I connect to Bluetooth headphones though

[ocean prism]

We contacted you via DM, please check.

[analog moon]

Is anyone else having trouble downloading the new content? I’ve been trying all day to log on but the download is stalled constantly:((

[dense pawn]

Can't log on

[ocean prism]

@dense pawn @analog moon We have received your feedback and contacted you via DM.

[neat hamlet]

Arena companions - When i attacked, i won the match (killed all the enemy heroes) and it said victory. When i looked at the Records, it says i lost and the replay shown was a completely different battle. My rank was unchanged because the loss was the one counted. Please fix this

[ocean prism]

We are following up with you via DM.

[tired solstice]

He said, "I just fought a battle in the arena and you lost even though I won."I watched the war replay and I watched another war how could this be possible

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[icy brook]

Had the same issue.

[ocean prism]

More details will continue to follow up with you via DM.

[icy sparrow]

In currentl Vault of Time,swap star member don't work.

[ocean prism]

We are following up with you via DM.

[tired rapids]

Why did I get the defeat screen if I won the battle?

[ocean prism]

We recommend that you try to repair the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[vital quiver]

I'm not gettting any notifications, is there a why to fix this? I've already checked all my setting in game and on my device.

[icy sparrow]

It's currently turned off by changes in chat.

[ocean prism]

Chat notifications on the companion servers are currently disabled for the time being and are expected to be optimised in the future. Sorry for the inconvenience.

[ocean prism]

❤️

[pearl sparrow]

Ever since the new patch, my music player on android lowers volume when i open afk arena. Is this a bug?

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[icy brook]

Companions:
During VoT/abex, when you need to acquire a relic of a certain tier, if you craft a higher tier with essence, and as part of that craft the relic of the necessary tier for the quest - it does not count it. If you do it manually by crafting the relics it comprises of first - it does.
It might seem minor, but if you have just enough for a higher tier relic, and you end up having no essence to complete it, you're stuck, unable to progress to the next rank, due to jank.

[ocean prism]

More details will continue to follow up with you via DM.

[sick tangle]

on this event i can't do anything, mission never appear
we started the same day with a friend, and he got them

[ocean prism]

We have contacted you via DM, please check.

[umbral blaze]

I used Orthors soulstones while having too much other heroes left in the mail. Now the game removed Orthors from my champion store even tho he is just Mythic tier.

[ocean prism]

If you bought a hero shard that was not claimed in the mail, the store will not refresh that hero's shard the next day.

[obsidian jungle]

I need help to retrive my account it appears erase but i did not do it

[coral viper]

I lost my account, please check dms for details

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

More details will continue to follow up with you via DM.

[dusty ridge]

AFK Companions (bugged levels in Arena):

Contrary to how Arena used to work before, now **EVERY player **has the MAX Martial Level despite their actual level.

Before, if martial was 360 and your resonant level was 320, you would compete on arena with level 320.

Now, if in the same case scenario, all your heroes are 360 (the current martial level)

[ocean prism]

We have contacted you via DM, please check it.

[worn shoal]

My app has crashed 3 times when doing 10 summons with gems in the tavern
Afk Classic

[ocean prism]

More details will continue to follow up with you via DM.

[modest pine]

Aureus keeps following the wrong misha when she’s involved in the comp even though she clearly doesn’t have the highest attack rating

[ocean prism]

Misha starts with the white veil pollen effect of the skill 'Crypto-Pollination', and the skill 'Glowing Protection' increases attack power based on the defence of the target holding the pollen. When you add Aureus to the team, Aureus will further increase Misha's defence, increasing the attack power provided by the skill 'Ghostly Protection' even more.

[modest pine]

Oh okay thanks for the info

[ocean prism]

Anytime!

[dusty ridge]

• AFK Companions Test Server

Is this a bug or did you really use these numbers making it virtually impossible to even get 1E copy hero without spending large sums of money?

• Event lasts 12 days.
• You get 30 keys per day.
• On average you get 50 orange out of 30 keys.
• On average you may end up with 600 stones
• Every 125€ pack would enable the acquisition of 500 more stones.

A) 1 copy of the hero = 1600 stones

So, obtaining the E hero (unusable at this state) would cost 12 days of the event dailies and 200€ in keys.

B) Hero + All spirits = Ascended 0 stars = 6200 stones

So, the way up to A0 would cost 12 days of the event dailies + 1375€ on average.

[ocean prism]

The team verified that this is normal and that there is a difference in the redemption rules between the Companion and Classic servers, so please refer to the actual in-game display.

[dusty ridge]

The differences you mean, are that in classic you can obtain Dimensional heroes and link them up to A5 for nearly 15$, while in COMPANIONS it will cost over 200$ to get 1x SINGLE Elite copy?

Dear sir, if that is not a bug, you are jeopardising your game by creating such an unsurmountable paywall.

1300 USD for an Ascended dimensional?

[ocean prism]

We understand your feelings very well, we will feedback your problem to the team, and hope that the team can adjust the rules of redemption, thank you for your attention!

[round sky]

Agreed this whole thing is absolutely INSANE, for a free to play it could take up to 8 months to even get the Arthur copy
And another FULL YEAR to ascend him to 5 stars
Did they forgot we don't have the linking system or what?
A hero taking almost 2 years to build and at the expense of one of our only source of resources has to be the craziest thing they ever pulled off, like wtf ???

[ocean prism]

We have feedback the situation to the team, the team will be discussed internally, we also hope to provide players with a better game experience, thank you for your support and attention!

[round sky]

thank you, because the quality of companions updates has been going absolutely downhill in the past few months

[ocean prism]

❤️

[dusty ridge]

AFK Companions
Abex S3 is over.

• Rewards (frames and guild decorations) are not sent.
• Wins do not count towars the acquisition of Guild's Hall of Honor quests

[ocean prism]

The team has checked the issue and the rewards will be sent later.

[frigid tusk]

Is there a fix for this? It started being like this since the Maintenance

[ocean prism]

To fix the battle issue, go to Avatar, Settings, Advanced Setting to repair the game and restart it to check the battle.

[frigid tusk]

Thank You! It's running smoothly now

[ocean prism]

My pleasure.

[icy sparrow]

No abex reward like statue and borderd

[ocean prism]

We are looking into the Abyssal Expedition rewards issue and we will send out the relevant rewards as soon as possible.

[spiral onyx]

I want to agree to that, it is unthinkable that a person should spent 1300$ for a Ascended 0 Star Dimensional

Compared to the collab event you gained for ~200$ arround 8 dimensional souls.

Some of your calculations are with the current testserver prices very off and it is very hard / almost impossible to get arthur with the bast cost of 1600 (since you only get 15 hero fragments) stones.

It feels like someone messed up the calculation or thought that Arthur was a celestial/hypogean hero instead of a dimensional one.

[ocean prism]

We will continue to provide feedback on the event in the hope that it can be tweaked or improved in the future.

[versed vigil]

Companion
Why after the update, game lags a few minutes after a battle, when it was never like that before?

[ocean prism]

We have contacted you via DM, please check.

[lament steppe]

@ocean prism Is this supposed to be accurate, his Iron Siege Lvl 2 and lvl 3 does the exact same thing?
Sigh forgot about that expand button lol need my morning tea 😂

[round sky]

expand the description, it's probably just a number increase

[ocean prism]

We recommend that you click on the symbol in the upper right corner to see the difference between the two levels.

[viral patio]

What should I do

[viral patio]

Any1 help

[viral patio]

🫠

[ocean prism]

Sorry to keep you waiting. About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[honest shoal]

Region 10 (servers 70 through 82) is the only region in Companions without 2-team PvP right now in arena. Please help fix this?

Confirmed that servers: 87, 117, 115 already have 2 team PvP in arena currently

[ocean prism]

The number of arena teams depends on the number of days open.

[maiden mesa]

But our server is older then servers that already have 2 team arena - example server 84 has 2x team arena but mine s75 dosnt

[ocean prism]

More details will continue to follow up with you via DM.

[round sky]

(Companions) None of the "don't show this again" check boxes work anymore. I already tried repairing the game and I'm not the only one with this issue

[ocean prism]

Please describe in detail which function you are referring to and we will look into your issue further.

[round sky]

when a pop-up message appears, we usually have the option to check a box to stop showing this pop up.
However since a recent update, no matter how many times you check that box the pop-up mesages will continue to appear every time you meet the conditions to trigger it

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ember raptor]

i there a reason i am not receiving the guild & DM notifications anymore ? I have push notification on for guild and on the phone as well ( This after the chat update )

[ocean prism]

The current chat notification of the companion server is temporarily closed, the team expects to optimize it in the subsequent version, sorry for the inconvenience.

[spiral onyx]

Companions:

If you press on fight in the guild hall with a guildmember you have the option to chose between regular and legends.
You cannot use legends currently (I guess because the Legends Championship isn't released yet?)

[ocean prism]

You click on the Challenge button for Legends and a prompt will appear. It is because your friend has not set 5 heroes of ascended quality.

[spiral onyx]

Yes, but they have actually 5 ascended Heroes even in their defense in Arena.

[ocean prism]

We will confirm more details with you via DM.

[dusty ridge]

• 3 vault of times over now.
• 3 times top 1
• Guild Hall of Honor only acknowledges 2 of them towards quest completion

[icy sparrow]

Must be a bug, our check ✅

[ocean prism]

We have contacted you via DM, please check.

[spare parrot]

Already repaired the game, but the loading problem still occurs.

[ocean prism]

We recommend that you change your network environment or use a VPN to play games.

[spare parrot]

Previously I have used the same network and there was no problem for 2 years, but after the latest patch in the game this problem occurred. Using a vpn to play the game only adds unnecessary effort, because it was normal before. Please fix it from the game developer's side.

[spiral onyx]

There is s a bug for stage 42-1 for me:

[icy sparrow]

You reach end of game 😉

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

You can restart the game and check the stage issue again.

[spiral onyx]

Works thanks.

[ocean prism]

My pleasure.

[ionic rune]

It becomes dead if you tap back while tutorial. I cant do anything, no ui, cant move the map. Its like static picture

[ionic rune]

Upd. if someone catches the same bug - clear cache and app data, it fixed

[neat hamlet]

omg tnxx
nvm it didnt work for me

[ocean prism]

Thank you for your feedback and suggestions!

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[dusty ridge]

AFK Companions - Golden Frontier
Level 5 cities have 13M power garrison on test server.

Level 5 cities have 133M power garrison on Live server.

On average ALL cities haver their garrison power significantly multiplied.

Is this intended?

Right now test server is using nearly 35 teams to defeat a 13 million garrison.

A 130M garrison would take x10 times that effort. Which may not even match the real numbers of players that we have available. And I am saying that from a league with 200/200 players.

[ocean prism]

More details will continue to follow up with you via DM.

[round sky]

Yeah rn all cities have 10 times the amount of bots compared to test server

[dusty ridge]

We cannot kick players from leagues on Golden Frontier

[ionic rune]

Liliths WAKE UP IMMEDIATELY send fix patch with kick button in a hour, we have active people waiting to join)))

[round sky]

We really need the kick button ASAP, especially since the event is 10 times harder than on test server
We can't afford having 50 AFK players taking our guildmates spots

[dusty ridge]

This screenshoot comes from leader position. Permissions cannot be changed either

[ocean prism]

@dusty ridge @ionic rune @round sky In the first 3 days and the last 5 days of the event, alliance masters/vice alliance masters are not able to kick people, but members who want to join other alliances can withdraw from them.

[dusty ridge]

We curently have 200/200.
60 of them haven't logged for a couple of days.

The restriction should be lifted right after elections are over.

Now, we are stuck with 60 players who see not even playing.

Also, without all those players and cities having x10 power we will, most likely, fail to conquer lvl 5 cities even if focusing 100% the forces in ONLY 1 attack

[ocean prism]

We have reported your issue to the team, they will discuss the optimisation internally, thank you for your attention and feedback!

[ionic rune]

Hire Montes to your team 😂

[ocean prism]

Thank you for your suggestion!❤️

[dusty ridge]

Self attacks avatar appear as frameless when checking the current list of members in a rally

I just found another broken mechanic that may lead to severe problems.

• The 8th relic, requires to have 5 medals.
• Medals are ONLY acquired if your UNITs are involved in battles for cities.
• In high number alliances, early cities may die way before league members get any UNIT involved.
• 8th relic should be obtained on day 4-5 following the natural phosphore powder development, yet it is HIGHLY unlikely to happen due to medal acquisition problem.

[ocean prism]

@dusty ridge Regarding the avatar issue, the team is in the process of confirming it, and regarding the medal issue, the team will discuss internally if there is room for optimization, thank you for your feedback!

[dusty ridge]

These chests drop from AFK rewards in Golden Frontier.

Despite the description (diamonds, scrolls or SGs), in TEST SERVER you obtain random bad quality gear instead.

I haven't tested this yet in LIVE, but it seems to be worth mentioning it already I guess.

[ocean prism]

The team verified that this is normal, your own sees the team avatar, others see the avatar of your profile

[ocean prism]

There will be some differences between the test server and the global server, and the items obtained from the chest are randomized, please refer to the actual display in the game.

[dusty ridge]

It is nice that you have reduced the power from 133M to 100M.

However,

• Less power in city = Less enemy teams
• Less enemy teams = Less medals
• Still, thise high numbers require MANY teams from attackers = More competion to obtain medals
• Final destination = Bottleneck on relic 8th (requires 5 medals)

[ocean prism]

The team is constantly optimizing, for now, please refer to the actual display in the game.

[dusty ridge]

The picture above is from the actual display, LIVE server.

Additionally, I am not criticising, just trying to share flaws and possible broken mechanics, but ABOVE ALL this new game mode has HUGE potential once fully polished.

Good Job creating a NEW and COOL content

[ocean prism]

Thanks for sharing and suggestions to help us do better!

[dusty ridge]

When opening league members profile, clicking the "message" button does not open DM window or anything at all.

This is bad because, the only way to individually contact league members then is by:

• Copy ID number
• Go friends
• Search
• Paste ID
• Open profile
• Message

Managing individual issues within a 200 people environment like this is complex without a working DM interface.

[ocean prism]

We have recorded the issue regarding in-event chat and we will optimize it in the future, thank you very much.

[spiral onyx]

Hi there, it may not be intentional or a bug - but is it possible to optimize or show a tutorial on how to upgrade an relic.

I notice lots of players who don't know that they can beside buying new relics from the vault of riches, also upgrade the relics since the relic itself is sparkling and nothing aside from the lock is showing that you can "unlock" something.

It kinda fades out with the background since there is so much else to look on. Maybe you can make sparkles/particles arround those locks to highlight them?

[dusty ridge]

For some reason the game considers some numbers as offensive.

Either on chat, league mail, cities recommendations or anywhere.

The screwnshot above said:

Relics 6, 4-1 & 5.3

This makes literally impossible to help league members with relics progression order.

(Bring back screenshoots plzzzz)

[ocean prism]

Regarding the display issue you mentioned, we have recorded it and the team will discuss optimization internally, thank you for your attention!

[ocean prism]

Due to the different cultures in different regions, some words containing sensitive numbers or vocabulary in the game will be blocked, you can try to use other letters instead.

[dusty ridge]

Nearly flawless designed map. However, there is an imbalance worth to be mentioned

• There are 12 initial start points.
• Those 12 leagues split in 3 blocks of 4 leagues.
• In each of those 3 blocks, there are 2 couples of opposing guilds, with access to 3 lvl5 cities that lead to the passing lvl5 to 2nd phase.

THE PROBLEM is, that the inner cities of each of the 3 blocks of 4 leagues, have access to 2 extra lvl5 cities attainable, exactly on the day 1 of phase 2.

So, the design of the map is nearly perfect and even, with this very exception, which causes an imbalance.

• In the pictures you can see one of the 3 regions with 4 leagues.
• 2nd picture shows the natural path of a couple of guilds, with 3 T5s, but also shows the access in 3 moves to other 2xT5s for the 2 out of 4 leagues that are in the inner side.

I can provide, if needed, a deeper explanation with the amount of daily conquers and the actual outcomes of the imbalance.

[ocean prism]

We have received your feedback on the map design and the team will discuss optimization internally, thank you for your suggestion!

[dusty ridge]

This example:

• Purple guild is dominating vs Blue.
• Purple is leading through lvl5 cities.
• On day 5, all cities straight to phase 2 exit are taken.
• From that point, purple has to attack blue in order to access to more territories.
• However, purple will get no more 1k per city anymore since everything to the east will be alreasy conquered.
• This continue to happen since blue will continue travelling away, while purple catches behind.

● A quick hotfix would be allowing bonuses on conquer, despite if 1st or 2nd time.

Otherwise, 50% of the guilds (the two on each outer side of the 3 blocks of 4 leagues) have a HUGE disadvantage:

■ Less high level cities on phase 1
■ No access to new cities with 1k bonus)

♤ Perfect solution
Create LAND in between the 3 blocks of phase 1, with the same routes and cities as the ones between inner leagues right now.

Despite these issues.....loving the mode GJ

[royal crater]

Hello, help pls.
I already reinstall the game but still the same.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

We received your suggestion and thank you!

[round sky]

These 2 upgrades in golden frontier have the wrong icons

[round sky]

And these 2 upgrades too

[ocean prism]

We have reported the icon issue to the team, thank you for your feedback!

[dusty ridge]

• Applications window show the player power on general game mode.
• Clicking on profile or checking them under "no league" window also shows general game mode levels/power.

Given that, there is no way to know player's power whatsoever making accepting people in the League a blind process.

[ocean prism]

Thank you for your feedback, we have contacted you via DM and ask you to check it.

[dusty ridge]

This isna city of ours being attacked.

Yet the battle spectate shows US attacking the city and destroying the wall. Is that ok?

[dawn verge]

It is a very confusing UI. If you look closely you can see that the defenders always have a castle and the attackers have a tent

You can see your castle at the bottom of the screen but it is partly obscured. The health bar at the top is the health bar of the attacker. When that goes to 0 the attack stops. Still I think that the interface needs to be changed because our league members also got very confused.

[ocean prism]

It is normal that the battle spectate shows you defending the city.

[ocean prism]

Thank you for your feedback, we will continue to optimise the interface and functionality within the event.

[round sky]

Afk companions, muting the warzone chat seems to not do anything

[visual bone]

i cant update my game it gets stuck on the loading screen @ocean prism

[plucky acorn]

Same problem

[visual bone]

i managed to fix it by using data then switching to wifi once ingame

[restive tapir]

Game keeps failing to update

[ionic rune]

Hi, we have a strange bug over there. Channel "suggestions" seems to be invisible to the team. Fix that please 👉👈

[ocean prism]

We have contacted you via DM. Please check it.

[naive drum]

your filter is weird. i cannot share my final recap screen in guild chat because image is inaproperiate. I fail to find inaproperiates in it

[ocean prism]

We have received your feedback and we have contacted you via DM, please check it.

[wintry elk]

same problem with me. i have tried uninstalling and reinstalling, and restarting my phone altogether but nothing works

[ocean prism]

We recommend that you change your network environment to use mobile data or Wi-Fi, or try a VPN to check the issue again.

[feral cove]

Same, can’t see the new event and no daily quests. It also keeps I have bad internet but it started as soon right after the update

[feral cove]

@ocean prism

[feral cove]

I deleted the game and it fixed it

[ocean prism]

We are glad that your problem has been solved. If you have any questions, please feel free to contact us.

[bitter violet]

I am stuck at performance evaluation boss battle. I bought wrong item and now can not beat the boss to proceed to next chapter. Isn't this stupid? Shouldn't we allowed to move to other chapter and gather more points?

[ocean prism]

We have received your feedback, please check your DM, we have contacted you here.

[bitter violet]

@ocean prism thanks. But didn't receive your DM

[coarse shadow]

when I tried to enter the game I got stuck on the loading screen and nothing loads after that

[thick cobalt]

Impossible to clear there is no way i tried everything. I can’t do the next explore before beating Mezoth

[ocean prism]

We recommend switching internet connections, using mobile data or wifi, and trying a VPN to access the game.

[round sky]

You can get an item that gives passive stats at this house

[bitter violet]

This the same issue I mentioned earlier. If you buy the wrong items then you are stuck. Can not proceed. This is stupid . You should allow to recycle items or something.

[round sky]

it is doable without the legendary relics, you just need to grab the tool

[ocean prism]

We recommend that you follow the tips sent by the players above, find Slacking Tools in the designated area, and collect coins after completing the exploration.

[bitter violet]

Yeah ... i followed the instructions but same. Can't clear the boss battle. If this is by design well done. If it is a bug well you didn't help

[round sky]

I just cleared it on an alt with no legendary relics, so it's just a skill issue not a bug

[bitter violet]

Care to share the screenshot from your alt ?

[bitter violet]

Thanks

[spiral onyx]

In Arena, if I win with my full team 1, why is in r ound 2 my 2nd team fighting?

And why did his first team respawn with -1 unit?

[ocean prism]

Apologies for the wait. Want to know if you're done with it.@bitter violet

[ocean prism]

Thank you for your support.

[ocean prism]

We have contacted you via DM. Please check it.

[bitter violet]

@ocean prism unfortunately no. I don't think it is a skill issue here.

[ocean prism]

You can pick up Slacking Tools from this location on the Day 1 map to help you through the process.

[bitter violet]

Thanks. Grab the tool

[round sky]

[ocean prism]

My pleasure.

[buoyant remnant]

Is it allies or enemies that suffer the health loss from the death of a king? Both are seen in the description contradicting each other.

[ocean prism]

Allies refer to the king. King can be your hero or the enemy hero.

[dusty ridge]

Golden Frontier
The nodes 6.1 and 6.2, which give health, attack, etc to 4 faction heroes, have no impact on the actual power of teams.
Take a look when possible.

[weak bay]

Not sure if this is a bug or not, but I still feel like this needs bringing up regardless. The text in the chat boxes of Arkadios and Lucius aren't fully visible, and I can't scroll them up or down to see the rest of what they're saying.

[spiral onyx]

Is that a clue for the new dimensional hero and the skriath stuff is just placeholders?

[ocean prism]

The team confirmed that this was a display issue, that the actual values were correct, and that the display issue would be fixed in a future release.

[ocean prism]

We are following up with you via DM.

[ocean prism]

We don't have any information on the new Dimension Heroes release at the moment, and the heroes in the screenshots are Mauler heroes. May I ask where you got this screenshot from?

[quartz hull]

Bug Report: The word "Muslim" is wrongly flagged as profanity (blocked in chat/friend search), while other religions are allowed.

-This was fixed before, but the fact that it has returned now proves negligence in maintaining a fair and respectful gaming enviroment

-it's discriminatory and must be removed from the filter immediatly.

[ocean prism]

Talking about topics related to religion is not supported within the game, we have fed back your question to the team, the team will discuss the optimization internally, thank you for your support and attention!

[quartz hull]

Your response is unacceptable and contradictory. if the game truly " does not support talking about topics related to religion " why only the word "Muslim" is considered as "Profanity" and blocked from the chat ? but other words like christian , buddhist, ect... are not considered as " profanity " . So either block all relgious terms equally or fix your flawed system.

[ocean prism]

The remaining words are being processed one by one and are expected to take some time. Thank you for your feedback!

[spiral onyx]

Here, it happend again.

[jade sluice]

@ocean prism
HUGE GAME BUG:
The servers are dying because there are almost only cross-server events.

Consequences:

• Less and less loot (especially for F2P players)
• PVP players are annoyed because they've been getting less loot since the new arena system.
• PVE players aren't affected by any changes (although these aren't the players you want because they don't invest any money in your game anyway).

I'm on server 60, and there are currently 60-70 active players, if that. Thanks for being able to ruin such an awesome game so quickly.

[jade sluice]

Same by me

[ocean prism]

It looks like there's an issue with resource loading, and we recommend trying to repair the game first, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

We've reported your battle video to the team, who will check it out and we'll get back to you with any results, thanks for your patience!

[ocean prism]

Sorry to bring you a bad game experience. We have received your feedback about the arena rewards becoming less, we have recorded it and the team will discuss internally if there is room for optimization, thank you for your suggestion!

[tender pulsar]

I've been having issues starting up the game after updating it. After it says all the downloading stuff in the title screen it just stays there and I'm not able to play

[ocean prism]

We recommend switching internet connections, using mobile data or wifi, and trying a VPN to access the game.

[dusty ridge]

Golden Frontier:
Max Hero Levels are bugged on phase 3.
They are only applying to team 1
Fix ASAP - We've been saving resources for a week, now wasted on relics not working

It is hard to tell which one are broken now that we invested all in. But my guess is:

16.2 not working
18.1 not working
18.2 adding 160 instead of 180?
18.3 adding 160 instead of 180?
20 base effect only adding to Team 1?

On test server there are also 40 levels missing on teams 2, 3 , 4 and 5.

The combination of nodes and relics above may be a very approximate anwer to where the problem is.

Definitely something neess to be tested in PHASE 3 LEVEL relics. 40 levels are missing on teams 2, 3, 4 and 5

[ocean prism]

We have contacted you via DM, please check it.

[dawn verge]

Why is the game not allowing me to move my team to this city garrison? I can move them anywhere else except for this one.

[ocean prism]

We recommend that you restart the game and then return to the event to see if the operation was successful.

[dawn verge]

I have restarted the game and I have also used the "Repair Game" feature and I am still encountering the issue.

[ocean prism]

More details will continue to follow up with you via DM.

[tender pulsar]

I've tried what you suggested and nothing works. It keeps going blank after 'verifying version' on the loading screen even though I'm fully updated

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[round sky]

Companions, Guild treasure hunt started yesterday but whenever you try to open it it just says it's unavailable

[ocean prism]

The opening time of the event is different for each server, there are other servers where the Guild Treasure Hunt is open, but your current server is not open for the event at the moment.

[dusty ridge]

Ever since the changes made to DMs, we can no longer delete messages and that causes SEVERE lag impact in the whole game.

The chat delete history and delete cache functions delete the written text, but not the whole list of DM boxes.

As leader of a Goldien Frontier league I have to manage dozens of DMs daily. It reaches a point where chat does no longer load any text at all and it takes MINUTES till, if lucky, begins to work normally again

[fervent jackal]

Bug report: I can't continue the current event of the monster festival, because the place that should start a cutscene just don't work.
(When I click the button, nothing happens)

[neat hamlet]

its either you have a gold chest you hadn't collected, or you didn't go to the place at the top left corner

[carmine wagon]

@ocean prism Arena bug, lose team still continue to battle in second round, the winner was incorrect too

[ocean prism]

We have received your feedback about not being able to delete the information, and we will help you record it and give it a check. We apologize for the inconvenience and thank you for your feedback.

[carmine wagon]

@ocean prism wrong winner determined again

[ocean prism]

We have received your feedback and we recommend that you check if there is a gold box that you have not collected or if you have not gone to the required upper left corner.

[ocean prism]

We have contacted you via DM, please check it.

[analog urchin]

Hi. In the Classic test server, game update version v1.166.01, the notification icon on the bag remains even if there's nothing remaining in the bag to open

[ocean prism]

It is recommended that you click on avatar, settings, advanced setting to repair the game, and then check if it works.

[ocean prism]

More details will continue to follow up with you via DM.

[analog urchin]

Ok trying it in one device now.

The bug happened on two separate devices after the April 17 patch

[ocean prism]

You can click on the bag, item, then scroll up and down the interface to view the relevant item, then leave the bag interface to view the notification issue again.

[analog urchin]

Yes this is how it's supposed to work. In Global, it works fine.

Only in the latest Test server update, the bag notification doesn't go away.

Update: i repaired the game, redownloaded everything. But the bag notification doesn't go away. Nothing inside the bag has any notification. But the bag itself still has the notification warning.

This happens in two different devices.

[ocean prism]

Thank you for your feedback, we will look into the issue in our test server.

[rapid sparrow]

Hello everyone i have a problem. If i have youtube/spotify music in the background and open the game, music drop to 1% for example, without changing the volume bar.
I had a ticket early but the support didn't help

[ocean prism]

We recommend that you try checking the game permissions and music permissions settings to see if that solves the problem.

[tired solstice]

After resetting the phone, I installed the game and even the trash items have not been dropping for a long time.

[ocean prism]

The higher the progress in the main chapter, the more rewards you get.

[tired solstice]

It's 41-32 now

[ocean prism]

This is normal, the rewards for hanging in the mainline chapters are dust, hero experience, gold, player experience, passing the mainline chapters will increase the amount of output per hour.
Hanging chests can get extra resources, the probability of chest upgrade is 39%, 35.1%, 18.8%, 4.5%, 2.6%.

[rapid sparrow]

Tried, didn't help, could i discuss with someone in PM this problem? I had told on my previous support topic what a tried and didn't help, i tried all i could found or support recomandation, but i got my ticket closed without help

[tired solstice]

As you progress in the main section, purple, blue and yellow items accumulate in Sansik, and at my level, red equipment also appears, but it is unlikely.

[ocean prism]

After clearing chapter 31, there will be a chance of dropping gear, but it's random.

[round sky]

(Companions - golden frontier)
Hi, there's smth weird happening with our troops (Blue) as soon as the troops sent by the canon reach the front they instantly despawn.

[ocean prism]

More details will continue to follow up with you via DM.

[rapid sparrow]

🙏

[ocean prism]

Please refer to the actual battle data, there will be some limitations on the animation display.

[spiral onyx]

Maybe I'm missunderstanding something - companions -

Voyage of wonders is teasing Alna as new celestial release

While Tavern/Dolly text is teasing Zaphrael as new celestial release

is there a bug or is that intended?

[round sky]

Seems like they also forgot Awakened brutus as we've been waiting for him for over 6 months on companions

[ocean prism]

We have contacted you via DM, please check it.

[rose storm]

i played to stage 7-16 but still didn't get the stage 4-24 gift, i don't know what to do

[ocean prism]

We have received your feedback and will keep a record of your feedback on Awakened Brutus. Thank you for your suggestion.

[ocean prism]

Thanks for your feedback, we have contacted you via DM, please check it out.

[round sky]

you are playing on the forked fate version of campaign, to get these rewards you need to reach the milestones in the regular campaign
you can swap with the button that's bottom right

[meager wave]

Hello, I installed afk arena on my pc, ldplayer but can't access my companions account because the option isn't showing up. I've tried reinstalling twice, nothing.

[winged agate]

Hello I have a problem with the game starting after the 22.04 update. I only have loading screen and nothing more. Is there something I could do?

[ocean prism]

This is related to the configuration of the computer, and some resource formats are currently not supported for access to the companion server.

[meager wave]

Computer configuration? I don't understand.

So, I may not be able to access the companions server playing on ldplayer?

🤔

[ocean prism]

We recommend that you try switching networks (WiFi/4G) or using a VPN to see if that solves the problem.

[ocean prism]

From the current situation, your computer format does not support the companion server, we recommend that you download the game on your phone to experience the companion server.

[chilly glade]

Hello, I'm a returning player and for some reason I can't access my old log.
I had several characters as well as in game currency saved up, hence why I'm reaching out about it.

[chilly glade]

Sorry for the trouble but I've figured out what was wrong! Apparently my log was connected to my google account but not the mail of the google account, so when I tried logging in by mail alone it registered it as a new player.

[sleek nebula]

Bug:
On Classic, the Dimensional Sign-In event is forcing unclaimed rewards into the mail box at the end of each day instead of at the end of the event.

[ocean prism]

Glad your issue is resolved! Google account and email are two different logins, and although they may be the same email, different logins will give you different accounts.

[ocean prism]

We are following up with you via DM.

[acoustic gull]

help. this is my 4th time retrying. there's plenty storage left and stable network.

[velvet hill]

Hello there.
Almost the same problem as the one above. I can’t connect. It stay at the screen

[ocean prism]

@velvet hill@acoustic gullRegarding the login issue, we recommend that you restart your device and then open the game to check.

[quick spoke]

Im playing on huawei but i cant share my pulls for a quest

[ocean prism]

You have to get a new purple hero for the first time for the share button to pop up.

[velvet hill]

It didn’t work :/

[ocean prism]

We recommend switching internet connections, using mobile data or wifi, and trying a VPN to access the game.

[mint furnace]

i had an account in afk arena which i deletet it was connected to my apple id ... do i need to wait for complete deletion to connect my apple id to the account i am playing right now

[ocean prism]

After it is completely deleted, you can use your Apple ID again to bind your current account.

[mint furnace]

Perfect thank you for the response

[ocean prism]

You're welcome. If you have any further concerns, please do not hesitate to contact us.

[hybrid urchin]

Hola a todos, necesito ayuda con un problema muy frustrante. Mi cuenta principal (ID: 52063752) ha sido bloqueada injustamente y el soporte en Messenger ha sido muy poco útil (tengo capturas de pantalla). Sospecho que se debe a una confusión con cuentas "fake" que usan un nombre similar al mío ("argelis lis"). Además, he sufrido doxeo y accesos no autorizados a mis cuentas, lo que podría explicar la actividad ofensiva que me atribuyen. ¿Alguien ha pasado por algo similar o tiene algún consejo sobre cómo puedo recuperar mi cuenta? El soporte se niega a investigar la posibilidad de suplantación o acceso no autorizado. ¡Gracias! #UnfairBan #CuentaBloqueada #SoporteIncompetente

[hybrid urchin]

@ocean prism

[acoustic gull]

it worked. thanks

[vagrant tangle]

Is it known issue Mulan loses her horse in dragonforge trials?

[quick spoke]

I got a new and don't see where is the share button

[ocean prism]

Please check if you have unlocked the 9 pieces of furniture on your Dragon Horn, Mulan will not be mounted on the horse until the start of the battle after activating the 9 pieces of furniture

[vagrant tangle]

She was mounted in the first battle but not the second. So I guess the bug is that she did have a horse and now I'm sorry I mentioned it 😭

[ocean prism]

She will be in a mount when she releases her Ultimate Skill.

[ocean prism]

We have re-verified that the channel servers do not have the function to share at the moment.

[quick spoke]

Aa okay

[ocean prism]

Nos pondremos en contacto contigo vía DM.

[ruby kite]

Am i the only one who got sound issue? I've repair game like 3 times, but the problem isn't solved, everytime when i open the app, sound from music and effect so small (like fade away) but when i open community tab like 3-5 sec, then close it, sound issue come back to normal, i wonder if there is something wrong in my setting?

[wet verge]

Hello dear Devs,

I would like to report a possible “bug” (though I’m not sure if it’s intended, so I’m writing to you about it).

I added some players to my friend list to check if the issue applied to them as well — and it did.
Basically, when I add players to my friend list, I cannot see their formations in the Campaign or in the Tower.
However, I can see the formations of some (but not all) players on my server.

My question is: Is it intended that we cannot see these formations, or is this actually a bug?

Thank you for reading and for all your efforts to make AFK Arena a better game!

[spiral onyx]

You need to follow players to see their formations...

[wet verge]

That i tried too

[gray drift]

Having a weird issue where the game is super laggy. I've tried restarting the game multiple times and changing the settings but no change

[ocean prism]

Please check your phone's system settings and the game app's application permission settings.

[ocean prism]

The main chapters as well as the King's Tower are recommended based on an algorithm and will not necessarily show your friend's battle history.

[ocean prism]

More details will continue to follow up with you via DM.

[wet verge]

How is the algorithm influenced? Is there any way to decipher the pattern?

[gray drift]

I've hit the repair game button twice now and it's slightly better but still super laggy. Very delayed going from menu to menu. Animations are very jumpy and delayed

[ocean prism]

Regarding your game lag issue. We are following up with you via DM.

[ocean prism]

Please refer to the actual game for the specific calculation method.

[timber walrus]

Stuck on the loading screen. Any fixes?
Tried restarting phone
Tried redownloading app
Tried turning off data
Nothing working

[ocean prism]

Regarding your game loading issue, more details will continue to follow up with you via DM.

[timber narwhal]

I have the same problem

[timber narwhal]

help?

[unkempt sundial]

what's going on, what did I do wrong, why did my diamonds disappear

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

Due to network fluctuation, you have received abnormal rewards from Arena. In order to ensure the fair operation of the game, we have recovered your unused anomalous reawrds. If you have used some of the abnormal rewards, we will recover them later.

[unkempt sundial]

please give details how much my arena prize should be and how much is excessive. is this all my fault or your system fault? please compensate me if it is your system fault that has given me false hope

[ocean prism]

You can check the email for the status of the Arena problem.
If you want to check the specific rewards situation, you can contact us via private message with your character information and we'll check it for you.

[unkempt sundial]

Yap this email status my arena problem, nothing details. I want details how much diamond sent to me because your fault systems

[ocean prism]

Regarding your game reward issue. We are following up with you via DM.

[unkempt sundial]

How to contact cs via DM? I want a comprehensive explanation or you will get a lot of negative comments and one star

[ocean prism]

We've contacted your Discord by private message so you can check it out.

[vapid crystal]

Hello. My game is stuck on this screen but only when using the data plan on my iPad. When I tethered the iPad to my phone’s data plan, the game logs on. When I connect to any WiFi, it logs on.

I checked my data plan on the iPad and it still connects to the internet and can work on my other games. The problem is just with AFK Arena.

[ocean prism]

We recommend that you try restarting the device to see if the problem improves.

[vapid crystal]

I have restarted the device and I tried disconnecting the data plan on and off. So far it’s still not working. Turning the game on and off also doesn’t work.

[ocean prism]

More details will continue to follow up with you via DM.

[timber narwhal]

i have the same problem, i solved it by connecting to a network that works, for me works at school with the school network, then i entered the game and swithed to 4g which would not work. Then the Connection error poped up and I did an diagnostic and restarted the game, and it worked perfectly on the classic server. The problem its on the companions, which i would recommend you do not enter for some time. I tried opening the companions after i fixed it and it bugged again, so even I have to wait till monday to fix it again. Also try login on with a different device, it might work, for me my pc runs it all good. I have tried everything else and it doessnt work. Hope it helps, good luck

[vapid crystal]

Oh wow. Your troubleshoot actually works.

@timber narwhal Thank you very much for your solution.

[tranquil pond]

Hello, I swapped Lucilla for Daemia in the swap event but the furniture and gear didn’t swap, is this a bug or it is intended

[timber narwhal]

no problem, Its good it worked

[tranquil pond]

Solved! I had Daemia fur before the swap

[ocean prism]

@timber narwhal @vapid crystal Thank you for your feedback and suggestions, if you still can't access the game by diagnosing the network, switching networks, etc., please save the relevant error reporting video and we will further verify.🥰

[ocean prism]

Glad your problem was resolved!😄

[tranquil pond]

Same, but the gear still didn’t swap

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[tranquil pond]

Is this a bug? I pulled Thoran from normal summon but I don’t have him on wishlist

[ocean prism]

This is not a bug, it is possible to summon Thoran from the normal summons.

[tranquil pond]

Even when I don’t have him on wishlist?

[ocean prism]

Yes.

[tranquil pond]

I really wanna discuss it further, how is that possible

[ocean prism]

You will have a greater chance of obtaining heroes placed in your wishlist when any Elite heroes are produced from the tavern, it doesn't guarantee the heroes of your wishlist.

[patent wren]

So I tried to contacting the player support in in-game to verify whether the number of furns that I have for my orthros is correct but no matter what I do I can't contact a player support person, it's still the bot that is chatting with me. And the bot can't answer my question

[ocean prism]

More details will continue to follow up with you via DM.

[dense sedge]

i seem to have encountered a bug with not actually receiving the final extra copy of velufira from the summoning rewards. i messaged ingame support but i hear they're on break so ill copy paste what i encountered here: hello, i was one hero copy away from building velufira to 1 star, so i finished the 300 pulls required to get the free extra copy of velufira, pressed the claim button, but did not receive it. I made sure to check my mail, hero list, and bag, but seems it simply didn't get added to my account.

[ocean prism]

Regarding your hero issue, we are following up with you via DM.

[radiant sparrow]

Can't enter abex. It's showing this msg but not showing anything besides it and can't even click on abex after this. Test server

[ocean prism]

Regarding the Abyssal Expedition issue, the team is checking it out, sorry for the inconvenience.

[radiant sparrow]

Can enter abex but have this on map.

Also it puts everyone on same section on the map as seen from the ss. No one is placed on the bottom part of the map

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

Regarding the map number allocation, this is randomly assigned by the system and cannot be manually selected.

[hushed ginkgo]

Why i cant open the game?

[ocean prism]

More details will continue to follow up with you via DM.

[hushed ginkgo]

No more needed! It was just a matter of clearing the game's cache! Sorry for the inconvenience!

[glass tide]

Can't enter the game on test server after using the game function adjustments, repair game. Deleted the cash, reinstalled the game and it doesn't start

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[true moss]

Weird visual glitch in Wilder tower with the spooder pet

[ocean prism]

We've checked the video and we don't see the issue at the moment, please describe it in detail now and we'll verify it further.

[true moss]

When the pet does its ultimate at the start, it stops the game for a bit, and the vines that are appearing are still animated while the ultimate happens, and after it's done, there is a weird darker part which was supposed to come when the pet is doing its ulti and the screen goes darker. While the pet is doing its ultimate, the vine animation is also lighter than the screen itself

[ocean prism]

Regarding the combat animation as well as the page display, we will record it and the team will look internally to see if there is room for optimization, thank you for your feedback!

[bold totem]

test server. AE map gateboss bugged ? top, theres only 2 tiles you can tap to select the boss, btm you cant at all. if i try to view top boss, game hangs

also i cant read the last one

[timber narwhal]

Wow! Now even the classic server has the same problem, so disapointed. I will try to do the trouble shoot tomorrow and ill tell you guys what i found out, but i really dont understand this game.

[tight iron]

These tiles looks like normal path that we can capture, but no, please either make them able to be captured or update the visual by adding rocks or spikes, clearly indicating they are not capture-able

[ocean prism]

We've reported this problem to the team, the team are checking this, thanks for your report.

[bold totem]

here's some vids for the gateboss crash and what @tight iron is facing as well. we're from the same guild in test server.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

Please check your private messages, we will need more information about your account

[ocean prism]

We've reported this to the team, and we will fix it in next version.

[cold geyser]

i'm having the same issue as previously mentioned, it just goes to these screens and nothing else, has been down since at least 8pm central yesterday for me :/

[ocean prism]

Please check your private messages, we will need more information about the problem.

[neat hamlet]

@ocean prism Greetings, I'd like to discuss issue regarding recent update. Currently, I'm unable to login nor play the game due to an irregular version update. This matter couldn't be fixed with simple uninstall & re-install action. Based on my conclusion as well as carefully observed this matter, It requires YOUR supervision. I hope we could fix it sooner or possible as it is unsettling to be not able to play. I ought to wait for your response. Kind Regards,
Zenith the addict.

EDIT : I've settled this matter with certain individuals/groups. They were useful, nurturing and helpful. I'd like to say "Thank you anyway!".

[visual bone]

that is an old bug that has never been fixed

[neat hamlet]

Thank you for clarification. Based on my research and careful consideration, I think lilith should step-up their game. It hurts ones feeling and motivation to hear "that's an old bug that has NEVER been fixed".

EDIT : Dudes are gonna see this anyway and ignore it. @visual bone

[visual bone]

tell that to lilith

[ocean prism]

Thank you for your feedback. If you have any further concerns, please do not hesitate to contact us.

[carmine wagon]

Companion Golden Frontier event. I can’t join a league even though I’m not in one and it shows the message unable to join you already in a league. Which I’m not @ocean prism

[ocean prism]

More details will continue to follow up with you via DM.

[dusty ridge]

Companions - Golden Frontier
Did you guys, consciously remove the possibility to unlock teams 4 & 5 on phase 3, limiting the max number of teams to 3, and adding up to 5 teams obtainable with REAL MONEY???

Are you really dumb enough to do that?

[clear crag]

Hello, before I was on Android and since I switched to iPhone I cannot recover my AFK Arena account. What should I do?

[proud hornet]

Hey devs, why are you breaking all the mods in AFK Companions and not hearing the community?
A huge barrage of comments on the arena, a huge barrage of comments on Golden Frontier and you don't give any comments on how you will react to those mistakes that are made on your part?
Why such a shortage of epic emblems from mid game stage onwards?

[round sky]

golden frontier changes have got to be the worst rework in history, lillith somehow did worse than with our arena system

[placid turtle]

Multiple times a day on 1 of my accounts I get the ! notification icon for Friends Settings, but the ! goes away if I go into Friends Settings (there's nothing new there) OR if I hit the Send & Receive button. I've cleared all friend requests and this still happens even with no new requests. I've repaired the game, reinstalled, and had this happen on multiple devices. This doesn't happen on any other account, just 1 specific one.

[safe kernel]

theres an envy at the bottom of my screen 😹😹 only on the campaign page though

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

@round sky @proud hornet We're sorry for the inconvenience, we've already reported back to the team about the Arena and Golden Frontier issues, and we'll be discussing whether there's room for optimization internally.

[ocean prism]

Currently, there is a change in the unlocking of the formation function, please refer to the actual situation in the game.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[tired solstice]

@ocean prism

The game stays like this while loading. I cleared the game data and it still didn't work.

[ocean prism]

We are following up with you via DM.

[dusty ridge]

Companions, Golden Frontier.

The button to check League's Power Ranking is gone.

How are we supposed to even know as leaders of large groups of people, if we are doing it right or not?

[ocean prism]

You can check your alliance's player power rankings and alliance prosperity rankings.

[dusty ridge]

Are you saying that I should check 1 by 1 160 players and then calculate my total League power?

We had before the total power of ALL LEAGUES next to it. Also a ranking with that number.
That would ease the competitive aspect by figuring out if you needed to get better or not, and also as a person willing to join a League you could figure out which was your most suitable option.

Now....what? Join a random League which you cannot even see their power and then leave it and get another 2+3 deays penalty on the loot?

Stop breaking the game.

[round sky]

yet another one of the MANY dumb changes that frontier got
this rework really needs to be straight up scraped

[alpine pine]

my game keeps resetting the game accelerator. i set it to 2x and next reset its back to 1x

[carmine wagon]

Companion server : In round 6 I defeated the opponent last team without any single one of my heroes killed but round 7 I have to fight against the opponent same team again with my another team and final result end in my defeat? Wtf is this bug?? @ocean prism

[alpine pine]

talene doesnt actually ever die. u didnt beat them in round 5, its just a stupid bug with ogtalene. watch the replay you'll see

[neat hamlet]

its the bug in companions arena where it simulates two different battles and hope for the best. Even if you kill all the enemies, if it counts the other battle that lost then you lose. There would be a 'Victory' shown but when you check the replays its a different battle. They still haven't fixed that

[alpine pine]

oh i see now. yeah good thing i stopped playing companions lol. crazy bug

[ocean prism]

@round sky @dusty ridge This event is optimizing the display of the leaderboards, which will be different from last season, so please refer to the actual display in the game.

[drifting pewter]

AE bug

[ocean prism]

If Shalltear dies in battle and then proceeds to the next round of battle alone, this issue is expected to be fixed in the next release. For now, please refer to the battle log.

[ocean prism]

This issue is expected to be fixed in the next version, for now, please refer to what is shown on the calculation page. Sorry for the inconvenience.

[ocean prism]

From the screenshot, we don't see any issue at the moment, please describe it in detail and we'll take a further look at it.

[carmine wagon]

No compensation just sorry for the inconvenience? I wasted my diamonds because of this stupid bug! What a poor resolution! 🤬

Moreover, this bug affects my arena ranking which means less arena rewards such as coins and diamonds etc, just “sorry for the inconveniences ” for all this? Seems like you treat your players like an idiot, just accept the loss because we can’t fix the bug 😒😒😒

[round sky]

There's no optimization here tho? it was straight up removed even tho it was needed for proper planning

[dusty ridge]

Do you understand the meaning of the verb "optimize"?

Either you don't undertand what you are talking about or you are laughing at me.

I spend my precious time sending EXTENSE bug reports and 1on1 Discord chats with Lilith employees regarding game implementation, and then, somehow, you bring a flawed model, without some of the core features it already had and crowded with Payments in order to be able to fully play the mode.

Oh, also your blunt typical answer "please refer to the actual display of the game" is:

Uninformed, disrespectful, unhelpful and inappropriate for a person dealing with Clients through chat.

[drifting pewter]

I mean this link. In my screens one boss dead, but one 100% hp

[spiral onyx]

Then it'd be nice if we could atleast skip the videos from the arena battles.

At the moment we're forced to watch 5 videos from the battles, that are desynched or not the true data that is happening at all on your server.

Which is just confusing.

[ocean prism]

After checking with the team, there is indeed a problem that when attacking the lower boss1 in the map, the damage cannot be passed on to the upper boss1 in the map. The team has fixed this issue with a hotfix, so you can try challenging the bosses again, and bosses 2 and 3 do not have this issue after checking.

[ocean prism]

The team verified that there is no compensation for the time being, we will record your request and the team will discuss it internally, you can refer to the subsequent update announcement for the specific optimization content.

[neat hamlet]

discuss with your team how trash your game has become too with all your terrible updates

[ocean prism]

We are sorry for the inconvenience.

[spiral onyx]

had a bug in chat when writing ":>"

it made the text invisible for me

[fading falcon]

Twin's wings collection arent popping in abex boss tests, they just straight die. Both shuna and twins are on the same collection and you can see shuna does go into stasis but not twins

[carmine wagon]

Companion server golden frontier bug : unable to invest shell 🙃🙃🙃

[ocean prism]

This is because the preparation time is less than 4 hours. The preparation needs 4 hours to complete. Preparation cannot be carried out after 23:50 UTC time. We will handle the translation later.

[fading falcon]

@ocean prism what about this, is game breaking bug

[ocean prism]

Only one of the twins has the effect of the collection (only one is the "holder"). When the one without the effect is hurt and its health value is reduced to zero, the one with the effect will be synchronized to zero, resulting in the failure to trigger the effect of the collection. (If the one with the effect is fatally hurt, the effect can be triggered normally)
At present, it is a normal effect, and it will be evaluated later whether it needs to be adjusted

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[fading falcon]

Thats a bug tho why make a hero that acts as two to have effects that act as one o.O

[ocean prism]

We will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[inner anvil]

Visual bug: the avatars of Fortune Firecrackers and Lion Guards are flipped. Was doing the new content and noticed the oddity. To specify: Classic server.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[serene lichen]

Not sure if this belongs in bug reports but idk where else, but I'm having problems logging in as always.
Feel like a grandpa

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[obsidian island]

Negative shells (Golden Frontier)

[ocean prism]

Please try to restart the game to see if the problem can be solved.

[obsidian island]

I've already solved it by purchasing more shells from the League mail👌

[ocean prism]

Okay. If you need further assistance, please do not hesitate to contact us.

[vestal hamlet]

So for some reasons I can’t redeem any codes
When I go to put in my verification code, it keeps saying it incorrect

[carmine wagon]

Companion server arena bug :
As shown in the screenshot, I defeated the opponent team in round 2 and somehow in round 3 the opponent are still using the same team while I have to use my next team even though I won in round 2. Ever since the new arena system update there’s so many bugs it’s stupid but your developers team never fixes it and no compensation for players who are getting affected by this. WTF? @ocean prism

[sleek nebula]

wE WiLl rEcOrD YoUr oPiNiOn aNd rEpOrT It tO OuR TeAm. We aRe sOrRy fOr tHe iNcOnVeNiEnCe.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

Regarding the arena issue, please let this be subject to results. Battle video display issue, will optimize it in a future version update.

[carmine wagon]

wtf???

[ocean prism]

Sorry, please refer to the actual battle results for now.

[hollow crater]

A very minor thing but both spires in the ABEX map are off center.

[inner anvil]

The final boss is blocked by the locked region overlay, making it impossible to challenge even if connected to the final boss by higher ranking members. This is in contrast to previous Abyssal Expedition maps that normally allow you to challenge the final boss without reaching Marquis.

[ocean prism]

Regarding the AE art issue, we have reported it to the team and we hope the team will optimize it, thank you for your feedback!

[ocean prism]

You can click “!” at the top of the event page. , then the Trials button will be displayed in the top left corner.

[dire plaza]

Hi guys see the issue I had three copies of lady simona I did on one them legacy grit to make it mythic then after it the other two copies disappeared

[ocean prism]

Once a hero has received a legacy of grit, all legacy heroes in the bag and your inbox will be swapped with the target hero.

[dire plaza]

why is this reasonable I’m using only one copy !!

[ocean prism]

Hero Swap swaps the number of heroes together, if you have two lavatunes and 1 Wu Kong, you will have 2 Wu Kong and 1 lavatune after the swap. You can click “!” on the event page to to view more rules.

[spiral onyx]

Why do I get that bug in "Arms Mobilization"? (AFK Companions / Golden Frontier Event)

[ocean prism]

This is due to less than 4 hours of preparation time, the preparation will take 4 hours to prepare and complete, after 23:50 UTC it will not be possible to prepare, the team will follow up with a fix regarding the translation, thank you for your feedback!

[steep aurora]

AFK Classic, test server

"New autobattle feature" feedback

1. New autobattle on multifight stage results in "Failed to verify battle data" error after winning 5th fight
2. New autobattle in general is a downgrade to original autobattle system. It stops battling after 10 losses. WHY... I honestly consider it a bug (incorrect port from Companions)
3. It's now impossible to start autobattle on specific fight in multifight stage (i.e. want to work starting from 4th fight, which has annoying thoran comp)

[ocean prism]

May I ask in which specific scenarios you are experiencing battle verification failures? You can provide the relevant videos and we will take a further look.

[fossil badge]

I don’t know if I’m the only one but I cannot get the red notification on my guild hunt to go away no matter what I do I’ve tried restarting, clearing the cache, clicking everything in the guild hunt screen and even deleting the app and redownloading it

[ocean prism]

More details will continue to follow up with you via DM.

[steep aurora]

Seems like it was one-minute mishap. May be caused by switxhing between campaign and tower autobattles multiple time.
Cannot reproduce this issue anymore

[round sky]

Companions golden frontier
Sorting by merit (last time online) disappeared on test server
I really hope this is a bug and not you guys actually removing even more useful features from us...

[autumn scroll]

there's no option anywhere for me to change my name issue resolved! sorry

[neat hamlet]

click the book at the top right corner of your profile, then click your name

[autumn scroll]

Thank you! 🙏 it was resolved but I appreciate the answer, I should have probably deleted my post T-T

[ocean prism]

Thank you for your feedback, if you get this problem again you can provide us with a video of it. Thank you very much for your help and support.

[ocean prism]

If you are referring to the Companion Server how to change the name. You can change your nickname by clicking on your avatar - books and feathers in the upper right corner - and then clicking on your nickname; you can change your nickname.

[ocean prism]

Please refer to the actual game, and we will record your option of sorting by “last time online”, and then we will optimize it better.

[dire plaza]

Today morning the game took 19.99$ alone I didn’t purchase any thing and it showing in my history that I purchased pack and I didn’t even get anything in my account

[ocean prism]

More details will continue to follow up with you via DM.

[dire plaza]

From 30 min apple sent me that I purchased pack 19.99$ and I didn’t and I didn’t get anything see the last purchase last date is today and I didn’t even want to purchase anything

[ocean prism]

This issue relates to your account information. We have contacted you via in-game support and Discord dm, please check them again.

[scenic egret]

my game speed keeps resetting to 1 every time i open the app

[arctic patio]

Theres a bug involving batch using the new exchanged dimensional hero chests that cause them (and by extention the rewards within) to be deleted from your account (and resetting your progress for obtaining them), is there any way to get them back? (classic server)

[ocean prism]

We recommend trying to repair the game and then resetting the game speed to see if this makes a difference.

[ocean prism]

More details will continue to follow up with you via DM.

[crude flame]

Recently, I've noticed that when I back out of the game for a few hours and come back in, my game accelerator resets to x1. I have it set to x6.
Edit 1: I just noticed someone has the same issue above me. How do you "repair the game"?

[arctic patio]

in the advanced settings tab in the settings tab

[ocean prism]

Regarding the speed of your game, more details will continue to follow up with you via DM.

[neat hamlet]

What is this?
My internet is completely fine

[neat hamlet]

A new error code

[dusty ridge]

COMPANIONS - GOLDEN FRONTIER

1. Last patch you REMOVED the ranking and information regarding leagues total power

2. Today's pat h you have REMOVED the ability to sort league member by "Merit (which means last time online)".

Is this intended or BUG?

How the F am I supposed to manage 160 people leagues when I can't even knkw our power or who is even active??

[round sky]

so I was right, lillith is again removing important features...

[visual bone]

money money money

[merry dirge]

Just had a bunch of my items get corrupted icons by using gold and exp chests

[vestal hamlet]

When updating game this error appears:

[rocky pawn]

hello can someone help me ive been playing for 2 years but from yesterday my game completly lags out and i play on 2 frames per second making it unplayble i tried reinstalling the game or pressing the fix button from settings but nothing works, what can i do?

[rocky pawn]

fixed it 😙

[ocean prism]

Regarding the problem of failed to update., more details will continue to follow up with you via DM.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We recommend trying to repair the game, restarting the game and seeing if that fixes your issue.

[ocean prism]

If you have any other concerns, please feel free to contact us again, thank you.

[thorny summit]

My version of the game tends to go black and needs to be restarted whenever I press the home button on my android phone to use another app while the game runs in the background

Nevermind. I think I've fixed it!

[ocean prism]

Glad your issue was resolved, and feel free to contact us anytime with any additional questions in the future.

[sleek valve]

Hello, since i consider these complaints as bugs:

• new auto-battle discards current battle progress - why not leaving it as it was?
• new auto-battle starts fighting from the team which hasn't won yet but not the team im currently on - not cool for testing teams several cycles: as we all know some teams win if RNG is better / heroes position is different / different collections or artifacts equipped

Could you please look into that? I saw people complaining on reddit, maybe someone has brought your attention to that. Still, the new auto-battle is worse than before. I was lucky that I pass ch45 before the update, otherwise i would just give up

[royal crater]

"Our guild is participating in guild trials, but we're not showing up on the leaderboard. Can you help us fix this issue? Thank you."

[merry dirge]

@ocean prism i just enhanced a piece of gear with the bugged images, seems to be working fine for now

[merry dirge]

Got sent this request from someone

[unreal galleon]

Hello, having issues getting into my AFK Arena Classic account, the May 20, 2025 patch is not loading, locks up on the splash screen, tried to do a reinstall, it installed AFK Arena Companions, but I would like to keep playing Classic, thank you in advance for your assistance

Even after installing AFK Arena Companions, it locked up on the splash screen as well, I've done all that I can with my phone to try and solve the issue for both Classic and Companions but it's still not working, thank you again for your help

[unreal galleon]

I figure there's a way for you to retrieve Classic account, I can provide my ID# if needed

[unreal galleon]

All is good, game is working

[ocean prism]

Regarding the issue of battle speed not matching the settings, the team will fix it as soon as possible. Regarding the second issue you mentioned, please provide us with the relevant video and we'll look into it further.

[ocean prism]

The team verified that it's a display issue will be fixed in the next update.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[stone pawn]

Hello, there is an exploit in Campaign mode due to the new Auto Battle in Classic. If you use Auto Battle, you can bypass powercap requirements as long as you keep winning. The battle progresses to the next stage even if your teams are below the power requirements.

[ocean prism]

According to your description, we can't locate the problem at the moment, please provide the relevant video and we will check further.

[unreal galleon]

I got the game up and running but I thank you for your reply 🙂

[ocean prism]

No worries, we're glad your issue was resolved! Please feel free to contact us with any questions you may have.🥰

[lunar moon]

Pleas see my post on reddit about this: https://www.reddit.com/r/afkarena/comments/1ksic7d/combat_rating_requirements_are_broken/
I had posted 2 screenshots, one of the required combat rating to complete a stage, and the formations tab showing that people have completed the stage with 69B lower than required CR. This is due to the autobattle feature not checking combat rating.

[ocean prism]

Thank you for the information! The team has located the issue and will fix it as soon as possible.

[sleek valve]

Hello again. I hope my video will upload.
You can see the things I talked about:

• starting from the 1st team even if 2nd...5th is chose
• if auto battle is cancelled the ongoing match is restarted completely
• i dont see icons of heroes and the pet: i don't see energy/hp state on the "big screen" as it was in the old auto-battle and it is in a sigle fight
• the battle may start after some delay (which is random) and can visibly slow down mid-action -- the old auto-battle worked perfectly fine

To summarize: the old auto-battle looked like auto-clicking on the "Battle" button until the (currently chosen) team wins.
Otherwise it just went indefinitely until stopped by the user.

[ocean prism]

The logic of auto-battle is to start from the first team, not the page you stayed on, also, if the first team of auto-battle has already passed, the progress of the first team will be retained when you quit

[sleek valve]

Sure, i got it.

Before that it was possible to start auto-battle for a specific team and see, how it goes. This is important as one can replace heroes (from roster and other teams) easily AND retest the updated team for awhile

In the updated auto-battle one HAS TO pass all the battles before one can start tinkering with the team one wants.

An example (which i had a lot):
I have 4 strong teams which sweep enemies easily.
The 5th team can't win and nothing can be done.
So i restart the whole thing, go to this loser team, and start to do the following:

• get hero(es) from winning teams
• put them into the loser team
• test formation on auto-battle for awhile because RNG, different positions, collections, pets etc

if this loser team wins then I go back and check again if other teams still winning (usually just the one from which i took the hero(es)). Again, i do it on auto-battle because RNG and so on

I hope you understand what my issue is. Old ways were useful much more. The campaign is hard

[stone pawn]

Thank you for swiftly fixing the powercap exploit

[spiral onyx]

@ocean prism still bugged - since you asked for a video here it is

[radiant sparrow]

Plz give us ability to go back to older autobattle. Current one is garbage 🗑️

[sleek valve]

Hi there. Since i have started the discussion with Afk Arena CS you should be aware of my prev. comments

Hope that together we will push them

[ocean prism]

We've received your suggestion about auto-battle, we've reported it to the team and the team will discuss the optimization internally, thank you for your feedback!

[ocean prism]

The team verified that this was due to the fact that “|” is a blocking message, and the entire paragraph will not be supported for display whenever the message has that text in it.

[hidden sparrow]

Helo, I got a little or big problem I don't know, I played normal afk arena server and wanted to switch to companion server to just look back, after a long time, in but now it's just white screen with the logo and nothing happens, any suggestions how to fix it?

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

Regarding the problem of failed to login, more details will continue to follow up with you via DM.

[true moss]

A bug on Classic with the hero trial, pressing the Exit Battle puts us on the battle screen and the Try Again takes us out, they are probably swapped, and the trying again doesn't remove the fight progress, but that button should take us to the battle screen instead of the Exit Battle

[ocean prism]

Thank you for your feedback! We have reported the issue to the team, who expect to resolve it later.

[slate flame]

copy your omw formation in ts doesnt copy pet as well pls fix it got 4 team without pet because of it

[alpine pine]

very annoying bug with new hunting fields contract

[haughty grail]

Not just there, does it in arena too

[ocean prism]

We haven't been able to reproduce your issue yet, so please check whether the player you copied the formation from has a pet included in the formation itself.

[ocean prism]

@haughty grail @alpine pine The team is checking the issue and will fix it as soon as possible, sorry for the inconvenience.

[slate flame]

Look like you don't read my message
I copy my OWN formation so that my PETS awsell
I use this formation for 4 teams and copy it to 5 teams I ad a fifth team my self and that the only team without a pet so how is it possible ?

[ocean prism]

We will confirm more details with you via DM.

[real delta]

im not able to reedem codes

[ocean prism]

If you want to redeem the account in campanion server, this is the id 3759190 you need to enter, you can click your avatar to get it.

[real delta]

Thanks

[sleek valve]

I would like to understand WTF happend? I finished 5th boss and got auto battle error. .. maybe you should test your patches better

[spiral onyx]

@ocean prism no more special offers with 285 red emblems, pls fix, am a fish in a pond full of whales

[ocean prism]

My pleasure.

[ocean prism]

Regarding the battle issue that you mentioned, it is recommended that you repair the game and check it again.

[ocean prism]

More details will continue to follow up with you via DM.

[visual bone]

it should be her not his

[visual bone]

nice afk arena cs is dead

[spiral onyx]

@ocean prism allow bigger stacks of items in Companions please - dust/xp at 100x stacks, gold at 300x stacks and summoning stones at 4000x stack is not enough.

[ocean prism]

We have reported the issue to the team and thank you for your feedback!

[ocean prism]

We received your suggestion about increasing the resource cap, which we have noted and hope the team can optimize it in the future. Thank you!

[glossy crane]

Hello, a friend has logged into his lilith account to use the redeem page. However, the user won't show up, leaving him unable to actually claim the codes

[neat hamlet]

check if classic or companions server

[glossy crane]

We play classic, as it shows in the screenshot, he selected classic.

Btw, another member informed me that a similar problem occurs to him, however, she's is able to use the page when she opens it on pc

[ocean prism]

Please try to：
1.Open the website：https://cdkey.lilith.com/afk-global

2.Choose a global server

3.Then enter in- character ID→open game, tap setting, tap ""Verification Code"" →enter verification code→log in→click on the arrow and slide then choose the correct profile name to redeem→find the rewards in-game mailbox.

[rose marsh]

Game is insanely laggy for me for some reason. I tried to repair game and uninstall and reinstall

[ocean prism]

You can click on avatar, settings, advanced settings to try the Compatibility Mode, Compatibility Mode may resolve game instabilities.

[lunar moon]

Combat rating bug for campaign progression is back. I can't attempt the stage with 260B, but it's been cleared at 230B. Minimum CR is 275B

[ocean prism]

More details will continue to follow up with you via DM.

[spiral onyx]

Thanks just saying because it was clear that this happens in this event:

[ocean prism]

We got your point, don't worry, we will report it to the team to consider.

[visual bone]

rift still uses the older autobattle pls update also new autobattle starts at fight 1 for multi stages fix that too

[ocean prism]

We will collect your opinion regarding the autobattle of the Temporal Rift, so that our team can consider optimizations for a better game experience.

[inner anvil]

Can't level up past 560 in Dragon Horn despite there being one empty pip. I expected there would be one more level for a maximum of 570 but apparently, not.

[ocean prism]

hi more details of Dragon Horn will continue to follow up with you via DM.

[hollow crater]

So there is an issue, when switching to AFK from either YT or YT Music the music/video playing in the back ground starts glitching out. I don't know if that's an issue on other music/video platform but that's what's happening to me now. I don't know if that's an issue with AFK app specifically but it's better to report i fell like.

[ocean prism]

Thanks for your feedback, and more details of switching,will continue to follow up with you via DM.

[woven edge]

I can't combine the creatures, how do I do this?

[ocean prism]

Regarding your problem, we will need more information, please check the DM we sent you.

[visual bone]

New nc boss is broken it can be killed by one hero

[honest shoal]

Hello, this is a discord issue: I can’t send screenshots anymore, particularly in the companions channel, please help

[viral plinth]

Im not getting the purchased packs, how to open support ticket?

[viral plinth]

I bought the destiny summoning pack and my card was charged but I didn't get it in account. Please help @ocean prism

[ocean prism]

The issue had been known, the team are handling this, sorry for the inconvenience caused.

[ocean prism]

We've contacted you via the private chat, please check the messages in the DM.

[ocean prism]

We've contacted you via the private chat, please check the messages in the DM.

[torpid elbow]

I have an issue with my subscription already renewed/payed for automatically yesterday but not active ingame never had that before doing subscription for years now.. please DM me

[ocean prism]

We've contacted you via the private chat, please check the messages in the DM.

[ocean prism]

Thanks for the heads up, we'll record the issue with the version of the game in the Google Play.

[analog urchin]

Much appreciated! Will await the new version in the Playstore. Thank you for your continued support.

[ocean prism]

My pleasure.

[ocean prism]

Regarding your problem, please check the DM we sent you.

[thorny summit]

Hmm it doesn't seem like I've received any DMs. But it does seem like the issue fixed itself

[ocean prism]

We're glad your issue has been resolved. If you have any other questions in the future, please feel free to contact us.

[tiny anchor]

I have alvida asc but the shop part is missing

[tiny anchor]

Also I used fast strength like an hour ago, I'm clearly at 30 but the ability is still locket

[bold spire]

There's a lvl requirement for skills, 201 for e30 or something like that

[ocean prism]

Regarding your shop problem, please check the DM we sent you.

[valid shore]

hello i am having an issue when i cant see my or my enemy’s combat power

[ocean prism]

We recommend that you restart or repair the game and try again

[twin sable]

I'm on chapter 72 and I can't see stages past 72-53 because they are behind the top bar that shows diamonds and gold etc.

[ocean prism]

We've contacted you via the private chat, please check the messages in the DM.

[white socket]

Hello, i have an issue where the game just freeze at the start screen, that happened after a an in-game download showed me an error massage and asked for restart, once restarted this happened.

[tiny lion]

Same here

[spiral onyx]

@ocean prism Anastas kit numbers in terms of damage don't add up with the damage she does in fights, neither for bossing, trials or anything else.

Aswell as someone figured out that she does very little in classic aswell for her kit.

Can you test/check that with the dev team please?

[dry heath]

im having a problem opening the game after it was shut down for 2 hours today, at first it was loading for a very long time so i reinstalled it, now it keeps saying failed to update and i dont know how to fix it

[ocean prism]

@tiny lion @white socket It is recommended that you restart the device, and then check the game issue again.

[ocean prism]

Thank you for your feedback, we have recorded your point to Anasta's kit numbers in different battle modes.

[ocean prism]

You can reboot the device, and then try to log into the game again.

[vocal iris]

Same here. I tried to reboot my Phone but without any effect. Since the last update and now it is stuck on the '' lilith'' screen.

[ocean prism]

We've contacted you via the private chat, please check the messages in the DM.

[somber temple]

i'm having the same issue. i have also restarted my device, and there was no change, i'm still stuck on the 'lilith' loading screen

[ocean prism]

More details will continue to follow up with you via DM.

[tiny lion]

It does not help unfortunately, same problem as other people

[ocean prism]

You can remove and reinstall the game to solve the problem.

[dire sail]

When I try to select a personalized photo, a black screen appear

[ocean prism]

Regarding your photo problem, please check the DM we sent you.

[obtuse wren]

for some reason the return thingy doesn't show my highest ascension heroes on the classic server but those crappy things?
i get why emilia isn't in there, but why no mishka and daimon?

[ocean prism]

Regarding your hero return problem, please check the DM we sent you.

[errant wind]

guys i keep getting this msg when trying to open the game afk arena failed to update please retry.srcmodule/csvtable_en_S.zipe

what to do ?

[ocean prism]

Regarding your update problem, please check the DM we sent you.

[errant wind]

still same

[ocean prism]

We will continue to follow up with you via DM.

[errant wind]

Its fixed now

[ocean prism]

We are glad to hear the problem had been solved. If you need further assistance, please do not hesitate to contact us.

[analog urchin]

Hello! I wanted to follow up the test server version in the Google Playstore. It's still at v1.163, and last updated Match 9, 2025.

The global server version is already at v1.170

Can the newest version be made available in the Playstore? Last year and in all the years before, the test server would always be updated ahead of the global server's version.

Thank you

[hybrid urchin]

@ocean prism

[ocean prism]

Thanks for your attention, we will log the issue with this version of the game in Google Play.

[ocean prism]

You can describe the problem you encountered in the game in detail and we will verify it as soon as possible.

[hybrid urchin]

@ocean prism I sent a message to your team privately.

[ocean prism]

We will respond to your message

[onyx ice]

Hello i can't ascend or retire heroes. Even when i summon that prompt also popped up. My other accounts doesn't have issue. Even i logged in into other device this account still have this problem please help thanks.

[ocean prism]

Please try to fill up your arena's defensive team heroes.

[onyx ice]

It worked. Thank you so much ❤️

[ocean prism]

You're welcome.

[inland nova]

am i am just unlucky? but on around 30 tries i got zero beasts!

[obtuse folio]

Ever since the new auto battle feature was introduced, it has not run at the selected X4 speed. Sometimes it runs so slowly that it looks like it's at a speed of 0.5 rather than 4.
After experiencing this negative change, I texted Support and created a Reddit thread marked as Dev Feedback. Support assured me that it would be fixed, but several patches later, it still has not been fixed. Please prioritize this issue because the game is unplayable as it is....
The device model does not matter, as you can see in the Reddit post; everybody has that issue.
https://www.reddit.com/r/afkarena/comments/1kr06ay/new_auto_battle_does_not_run_at_x4_speed/

[ocean prism]

We will continue to follow up with you via DM.

[ocean prism]

Regarding your X4 speed problem, please check the DM we sent you.

[echo mesa]

Anyone know how to fix Error 147, failed to logon? Redownloaded the game and trying to get back to my old account via Facebook but get the error code every time I try and switch to my old account

[ocean prism]

Regarding your Error 147 problem, please check the DM we sent you.

[naive drum]

i would like to report lazy duck :)

[visual bone]

lazy more like invisible

[ember ingot]

I cant enter the game it get stuck in this screen

[ocean prism]

You can restart the game and check the duck issue again. Thank you very much.

[ocean prism]

We will continue to follow up with you via DM.

[dry heath]

this problem again :/ will it get fixed soon cause ik the july update just came out

[ocean prism]

Please check the DM, we will need more information about your problem.

[vapid crystal]

After the update, everytime I clicked on the Chat function I received a message saying “Connecting to chat server…” but it never connects to the chat.

[dapper vapor]

Hi, after today's update, the game is slow and lags too much. I tried reinstalling but it didn't work

[naive drum]

hello new chat is smol

[vapid crystal]

I am still unable to access the chat function after update.

[gray copper]

Hello, after todays update the new expedition mode fails to open as it says Event has concluded.
Also chat get bugged afterwards showing only dm's and no guild or global chat buttons are available

[light dust]

Am I the only one that javing this issue. The game updates and then give this error

[ocean prism]

You can restart the device and check the game login issue again.

[light dust]

Im getting the exact same error
Re starting helps nothing. I have restarted 6 times and it download like 53 mb and gives this error every time.

It now download to 90mb and gave the error and does not give me the login screen it just starts the download again and waist my date.

[ocean prism]

We will continue to follow up with you via DM.

[thin lance]

looks like a possible animation loop error.
if you watched the newest splash screen, the cloudy fog around the people on the bottom pops rather than loop smooth. its not terrible, but unusually the splashes have smooth looping
(i would add a screen recording but this channel is too slow and I'm probably going to forget by the time it lets me post again)

[gray copper]

Is anyone else having this issue?
Unable to play the event completely

[tough hull]

How can I go about recovering my account

[vocal iris]

Again for me, you're not alone.
I tried uninstall, reboot the Phone, install the game again and nothing...

[ocean prism]

Regarding the animation issue you mentioned, you can provide us with the relevant video and we will conduct further verification.

[thin lance]

oh thanks for reminding me. i forgot.
you can see the sudden change pretty clearly right at 0:03. just wanted to mention in case that was a mistake. it looks unintentional.
Maybe the color could fade back in at the end of the loop so its a little smoother (if they do touch it up at all)

In most cases no one would probably notice. I only caught it because the game was updating for so long so I was able to see the whole loop multiple times

[ocean prism]

We've already repaired the chat issue, so try logging back into your game.

[vapid crystal]

The chat issue is now fixed. Thank you for your attention.

[ocean prism]

We will continue to follow up with you via DM.

[ocean prism]

We will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[ocean prism]

Please check the DM, we will need more information about your problem.

[ocean prism]

We will need more information about your account, please check the DM,

[shrewd ether]

Hi, player ID 45021096, I cannot engrave dimensional Marcille

[ocean prism]

You need to upgrade your Marcille to level 201. You can link Marcille to heroes higher than level 201.

[dire plaza]

Hi since the update every time I’m doing auto battle in the campaign the game closes

[vapid crystal]

I can’t access the chat again 😅

[drifting pewter]

Bug with the first boss in CR. Time is spent when he died. I added a recording error and a time difference between this week and last week.

[narrow yoke]

My game crashes every time I use umbriel

[rough knot]

With the latest update, we can’t access the chat history. Is it permanently gone; and was it intentional? All my chats, guides, tips collected since 2019 just disappeared in this update, so
I am VERY disappointed.

[stark lark]

u cant buy the new beast bundle on companions with mythril, it gives me this error message everytime i try to buy it

[ocean prism]

Regarding the issue you mentioned about the game shutting down during auto-battle, we recommend that you provide us with relevant videos for inspection.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

After inspection, after the Boss's main body is defeated, the time at which its summoned black ball disappears may vary slightly depending on the battle process (the battle ends after all the black balls disappear). We will consider optimizing the relevant performance in the future. Thank you for your feedback.

[ocean prism]

We are sorry to bring you a bad game experience. In the new version, we have made a new design for the chat UI.

[rough knot]

UI changes are fine but losing chat history is a big letdown.

[ocean prism]

The issue is known, we recommend you restart the game to check.

[ocean prism]

We have received your feedback and we are deeply sorry for the loss of chat history.

[stark lark]

i did try that at the time, didnt work, its fixed now tho tyty

[shrewd ether]

It has been linked to 700+ hero

#bug-reports message

[ocean prism]

If you have any questions please feel free to contact us.

[drifting pewter]

This didn't happen last week, so it's definitely a bug

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

The details have been sent to you via DM, please check.

[royal crater]

Hello, can you fix force close while doing guild trials?

Thanks.

[ocean prism]

We will continue to follow up with you via DM.

[ocean prism]

If you are having problems with your Mystic Starzone event, please describe them in detail. Thank you very much.

[drifting pewter]

These icons/buttons in the Mystic Starzone event look terrible

[ocean prism]

We will continue to optimise the icons and buttons of the Mystic Starzone in future updates.

[west thorn]

Hello AFK Arena Team,
Companions

I’m reaching out after receiving the official VIP Support -konto Belinda.Butterworth.2letter from your team, which invited me to provide direct feedback or report issues – thank you for that!

I actively play AFK Arena: Companions on my new Samsung Galaxy Tab S10 Ultra, but I’m experiencing a display issue with screenshots. The tactical markings (arrows) are not positioned correctly on the tablet. Everything works fine on my phone, so it appears to be device-specific.

As a paying supporter of the game, I care about improvements and would love to help by reporting this issue. Screenshots and further details can be provided anytime.

S5
ID 112008
✰Juͥຮtͣiͫce✰

[sleek valve]

jeezas, UI does become better and better
auto-battle steals the show, tho 😄

but at least we got 3-4 new heroes from that loco update 😄

[west thorn]

🤣 🤝

[sleek valve]

sure thing but Lilith should test their code, no? CI/CD isn't easy but this is why it exists -- to make sure that kind of stuff happens less frequently

i also appreciate for having "personal helpdesk" in the facebook messenger but it also does not help 🙂 nor community proposals, nor reddit complaints

[west thorn]

then really sad 😢

[forest flame]

Where can get my old Account back

[past dawn]

The buttons are melting a bit huh 😃

[bold totem]

been having issues with spire event since yesterday. unable to support guild mates even though i have 6/6 support left.

[ocean prism]

We will contact you via the DM, please check the messages there.

[ocean prism]

We will contact you via the DM, please check the messages there.

[ocean prism]

Sorry for the inconvenience caused. If you have any good ideas or suggestion about the game, you can tell us, we will help you record it.

[ocean prism]

We will fix this problem in later versions.

[ocean prism]

We've reported this problem, and we will check it, sorry for the inconvenience caused.

[bold totem]

thank you very much

[ocean prism]

You're welcome.

[autumn dagger]

When I use umbriel in battle, it randomly crashes the game at certain times for some reason.

it only happens with umbriel, and has happened in multiple stages, and in both campaign and KT

I have tried the fix game, and that fixes it temporarily, before crashing again

device is iphone 15 plus, newest iOS version

[ocean prism]

We will contact you via the DM, please check the messages there.

[dusty ridge]

Expedition:

• Win ratio should be 66% not 0.66%

• Total medal count is broken. I cannot have total when have already 4 gold ones as shown.

[ocean prism]

We have reported this issue and we will check it out, thank you for your feedback

[ebon musk]

Hello, can you help us with an issue in Expedition? Our map is overcrowded

We already have 12 leagues each with 160 players. But there are still many active players out there without a league.

[inner anvil]

Is it intended that Skylan's Ultimate isn't considered Element despite being Highborn? All the other Highborn Draconis heroes have ultimate being Element. Specifically, the tooltip header missing Element.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We would like to ask you if the element you mentioned refers to Dragonspeak Damage

[inner anvil]

Yes. It deals Dragonspeak Damage. Which means this tooltip header isn't correctly given Element.

[ocean prism]

We have understood your feedback and are helping you check. We will notify you of the latest news in a timely manner.

[analog heath]

Hey, sorry if this isn't the right place to post this,I couldn’t find a way to send a ticket or DM a mod directly, so I figured I'd report it here just in case.

A member of the server (screenshot attached) came into my DMs pretending to be from a game company similar to the creators of AFK Arena. They offered me a chance to test their game, but something feels very off.

They mentioned two random games that aren’t even from the same studio, which raises a lot of red flags. I strongly suspect it's a fishing attempt meant to steal personal data.

I don’t have definitive proof yet, but I’m trying to keep the conversation going to be sure. Still, I thought it was best to warn the team early to help avoid anyone else getting scammed.

Thanks and sorry again if this is the wrong channel!

[inner anvil]

Contact @fluid glacier

[ocean prism]

Thanks for the heads up, we'll record the issue with the version of the game in the Google Play.

[ocean prism]

Thank you for your feedback. Please do not believe the above information easily and be careful to distinguish it.

[static ledge]

Hello, i have a problem/bug where i have obtained Belinda from tavern twice and it has disappeared both times and i don't know what to do

[autumn dagger]

The umbriel crash issue is still there despite turning on all the memory toggles and using low power mode

[ocean prism]

We will contact you via the DM, please check the messages there.

[ocean prism]

We will contact you via the DM, please check the messages there.

[neat hamlet]

it's been months since Vault of Time s3 was given to old servers in companions, s80+ still haven't gotten it, seems the devs forgot about it. We need that instead of this ass expedition mode

[ocean prism]

S3 is a limited-time cross-server event that starts based on real time, not an event tied to the server. S3 has ended.

[neat hamlet]

thats why im asking to bring the event back coz its unfair. It's not supposed to be limited when it says there in the description we will get it 10 days after s2.

[ocean prism]

We will record your opinion and report it to our team to see if there will be some changes about it in the future. We hope for your kind understanding.

[hallow marsh]

Hello, i have encountered a bug in expedition mode, i cannot declare war on the city Roarhold the option is greyed out. This city neighbors my leagues capital, i can declare war on every other neighboring city.

[ocean prism]

We will contact you via the DM, please check the messages there.

[keen birch]

I have the same problems as Bune above

[keen birch]

Where is customer support??

[gleaming zodiac]

Hello i started playing 2days ago and i want to add my friend but somehow when i type in his id or his username my friend isnt shown can someone help? Thanks!

[ocean prism]

The issue had been known. We will fix it as soon as possible. Sorry for the inconvenience caused.

[ocean prism]

We will contact you via the DM, please check the messages there.

[ocean narwhal]

Me and my guild members can't see chat notifications. Huge problem, no chat means no social, means more players that quit game

[ocean prism]

This is normal, we've changed it at this version. We will record your opinion and report it to our team to see if there will be some changes to it in the future. We hope for your kind understanding.

[visual bone]

Translation error

[visual bone]

@ocean prism

[dusty ridge]

Ever since Golden Frontier, now expedition began, my chat doesn't work for hours.
Sometimes the different chat windows not show or the messages show blank.

I have deleted cache and message history, no results.

I have tried loggin on a different phone. Same happens.

[spiral onyx]

I seem to be unable to use these 4 summons on my acc on S157

[ocean prism]

Thanks for your feedback, we will check it out.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We recommend that you record a video of the summons at the Noble Tavern for us to review.

[spiral onyx]

itss about the "Hero Returns Summons" - sorry didnt see that I had 4 summons from a lot of stuff

[ocean prism]

We recommend that you click on records above and check to see if you have reached 50 heroes.

[spiral onyx]

But how would I have reached 50 heroes from that while having still 4 of the pulls leftover?

[ocean prism]

We have contacted you via DM, please check.

[tribal cove]

I logged in today and my account is gone it made me start a new one is there a way to get it back

[gritty seal]

When I went to my temp rift to do rift, my progress was reset all my beckoning places and stuff

[visual bone]

Translation error

[ocean prism]

We will contact you via the DM, please check the messages there.

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

We will optimize the translation error issue. Thank you very much.

[scenic egret]

in the battle it says that I won but I got a defeat for the battle in battle of blood. This is very annoying especially when it was a clear win and causes me to lose points.

[ocean prism]

Thank you for your feedback, we have contacted you via DM, please check.

[fallen fossil]

There is players that cant be kicked in expedition that have never entered the event. how we can remove them and get active players?(they have oath but are not active staying at 0 power from start)

[ocean prism]

4 days after entering the map, player can voluntarily quit the alliance or the leader or deputy leader with authority can kick people out.

[spiral onyx]

@ocean prism prolonged maintenance? Announcements are empty

[fallen fossil]

Can you contact me on direct so i can send you pictures of the problem

[fallen fossil]

they are taking only space

[ocean prism]

We apologize for the extended thank you notice. Compensation has been sent via in-game email. You can restart the game to claim the items and check the announcement.

[ocean prism]

We have sent you too many DMs, please check.

[dusty ridge]

So, even after today's patch, random people with barely low stars ascended heroes and crappy formations can beat fully 5stars/trascendent teams during arms mobilization in Expedition.

This whole mechanics should be reworked, it literally makes ZERO sense to be beaten by a person you would totally DEMOLISH in an arena battle with a 5-0 result.

Basically, there is NOBODY who can use the three ticks on arms mobilization for max rewards, because despite how TOP/WHALE you are, nearly any random will be able to beat your teams and stolle all your potential wins and all of the investments done on that day (if using the three ticks to the right)

Long Story short. Interesting system, yet poorly implemented. Don't create a PvP mode that totally bypass any sort of PvP mechanic.

2. How is it possible that LEAGUELESS players get access to a list of the guilds where you can see the POWER of each league (SUPER IMPORTANT INFORMATION), but for people who is actually inside any league cannot access to that info?

Again, ZERO sense. You actually have room enough in the LEAGUES LIST to add that POWER information and make leagues able to know how well they are developing.

[copper harbor]

umbriel pfp is no longer animated

[fallen fossil]

i Already sended a messenger but its slow reply

[spiral onyx]

Can you clarify the patchnote adjustments on celestial/hypogean heroes - I tried that stage for hours and my best attempt was actually pre-patch and the patch didn't seem to affect the difficulty of that stage at all? @ocean prism

[merry forge]

Not getting the correct rewards from guild hunt sucks.. @ocean prism

[ocean prism]

We will fix the avatar issue of Umbriel in a future update. Thank you for your support.

[ocean prism]

We will collect your opinions and the situation regarding the battle of the expedition and the combat rating of the leagues, so that our team can consider optimizations for a better game experience.

[ocean prism]

Sorry, we replied to you. You can check again.

[ocean prism]

Regarding the patchnote adjustments and the battle issue you mentioned, it is recommended that you switch damage heroes or control heroes to try and defeat the opposite Orthros.

[ocean prism]

Thank you for your feedback, we have contacted you via DM, please check.

[neat hamlet]

What a cool rule you got there. So they will basically get the rewards if we win even if they never opened the Expedition to play, while also taking up space so smarttt

[spiral onyx]

Here are the mentioned balance changes for companions - both in video and ingame mail patchnote. (I even timestamped it) https://youtu.be/APgYWH3t8Mo?si=9xQSrAjrw1PIM7BI&t=154

https://youtu.be/9OKHrSvKkpQ?si=q0PaoAs7_UwgaFoK&t=233

What is meant by "the potching note doesn't adjustment on celestial/hypogean heroes"?

[ocean prism]

We will contact you via the DM, thank you very much.

[ocean prism]

Thank you for your feedback, we have contacted you via DM, please check.

[dusty ridge]

As league leader, due to the VAST AMOUNT of DMs, chat gets bugged daily and doesn't show anything for hours

Been having this issues since season 1 of Golden Frontier....we are on S3 now.

You keep implementing features to be paid with real money, yet the mode is FULL of bugs and broken mechanics.

Please solve it

[neat hamlet]

whenever its like that, i restart the game > click dark forest first to load the chats > then click expedition. Going straight to expedition after opening seems to bug it

[ocean prism]

The chat is blank because it is disconnected. Just re-enter the game and it will be fine.

[ocean prism]

Based on your screenshots, we recommend that you click on your avatar - Settings - Advanced Settings - Open the battle log.

In the meantime, we recommend that you fix the game and give it a try.

Please try to:
1)repair the game (click your avatar-settings-advanced settings-repair the game) in the game settings.
2)download from the cloud on the main page to 100%.(Please do not click to any other page before it downloads to 100%）

[spiral onyx]

Alright done - I activated the Battle Log setting and downloaded the data from the repair game.

And am downloading currently the remaining resources from the cloud - thanks.

[dusty ridge]

I have had this problem for months now.
I delete cache, history, shut orf game and restart, restart the phone, lognin the account in a new phone

And after all that it is doesn't load.

I guess.it is relatednto having SO MANY DMs, which I handle due to leading expedition League snd alliance. But this chat bug kakes.ke unable to read messages for hours

[jade sky]

newest dragon's pfp doesn't have animation, I mean it doesn't work for some reason since yesterday?

[ocean prism]

The new patch update has fixed Umbriel's avatar. Thank you for your attention.

[jade sky]

I'm glad to hear that, thanks for the response

[deft thunder]

🤔 After their latest hotfix update of 30mb today, my chat in the game lags, there is a bug, and sometimes it appears, and then completely disappears again. Is it just me or is it everyone? ❔ I play from iPhone 11 Pro or from iPad Pro. Before that all normal work, sometimes lug and bug like this, but now it always!

[deft thunder]

I have exactly the same situation and the same problem. You say that the chat still appears after a few hours. Please tell me how you make it appear again? What should I do? Just open the game and leave it on for a few hours and after a few hours it will appear, or how do you eventually have it appear and then disappear again?

I noticed that restarting the phone only makes it worse, now it does not appear at all, we are top-1 league in the event, and if I lose the ability to chat -- we can start losing because of this, which is very bad and can cause big problems!

[dusty ridge]

I remove cache, delete chats, log off game and restart, restart phone....all the combinations.

Sometimes it comes back after a few attempts. Other times I have literally NO CHAT windows for the entire day.

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

You can try to send some messages in the channel, then it will appear normally.

[dusty ridge]

It doesn't.
In fact, I can write, click send and nothing will ever happen. Also frustrating because wasting time writing the same message over and over again and never being sent.

[ocean prism]

We have contacted you via DM, please check it.

We've confirmed it with our technical team, we will update it as soon as possible.

[analog urchin]

Thank you! 🙏

[tame rain]

Bonjour est-ce normal que j’ai que des bug d’affichage sur afk arena normal , alors que quand je joue dans ma partie compagnon tout se passe bien . Merci

[warm crypt]

After entering abex, whenever I touch anything this happens. After this nothing works and I have to restart game. I can't play abex.

[spiral onyx]

@ocean prism Hi the compared values between the lost sigils and the magicians hat event are kinda ... weird / sad to see

The lost sigils event seems really bad compared to it - and it doesn't seem "good to spent on" - is there a reason why the rewards are so bad for the event this time.

I did an document for comparison - before you were able to buy 10x purple, 7x gold + leftovers as f2p and now you're only able to buy 10x purple and 4x gold as f2p:
Aswell as the 1$ offer was able to let you buy stuff before - while this time it does not.
https://docs.google.com/spreadsheets/d/1yzQWOwfKH8uRK9NkQKUWf99WgXPlXiWJiCC2psw-wcc/edit?gid=769409469#gid=769409469

[dusty ridge]

Done, waiting for a new answer.

[gritty seal]

Fix whatever this is (fortune chest spam)

[ocean prism]

Nous vous avons contacté par message, veuillez le vérifier.