bug-reports

[ocean prism]

SI40 has a greater range and is bound to inflict health loss on passing enemies
SI30 just gains an additional 50 points of energy when inflicting health loss on an enemy

[visual bone]

the wording should be changed if its unclear

[alpine pine]

my game is suddenly not opening at all. i was on the game a half hour ago everything was fine. now i try to open it and it instantly crashes the game. before turning my phone off and on, after the app crashed, it would ask for developer feedback 3 times due to the crash (this was from having to download TestFlight to participate in AFK Companions). no idea what happened between then and now

[craggy trout]

Hey guys i was curious about something my game doesn’t sent me a notification when someone send me a private message or guild chat when I’m out of the game I have to get to the game and then see.

i have all in-game and phone notifications on tho.

[shrewd dove]

"afk arena application crash" won't even let me launch the game

[shrewd dove]

@marsh zephyr go to the app store and download the arena, you don't need to delete it initially. maybe the problem is in the beta version of the companions, downloading from the app store will update the game to the regular version.

I fixed the problem this way

[marsh zephyr]

Ya it uninstalled it for some reason thx

[alpine pine]

ohhh ur absolutely right. thanks so much

[analog urchin]

Thank you for the response!

[ocean prism]

@alpine pine @shrewd dove @marsh zephyr @dusky seal Regarding the tip about the game crashing, you can just click the download button again in the app store. Sorry for the inconvenience.

[alpine pine]

yes, that fixed it! thank you! was just very bizzare it happened within a half hour of me playing and then trying again lol

[ocean prism]

We will confirm more details with you via DM.

[dusky seal]

Same here lmao; redownloading fixed it though

[craggy trout]

Thanks for your response

[ocean prism]

My pleasure.

[analog urchin]

Good day! I have purchased Mithril in the Lilith store, but it has been several hours and I can't claim the event frame still.

It always shows "The system is busy. Try again later or contact customer service".

[ocean prism]

We have contacted you via DM, please confirm it.

[analog urchin]

The issue has been resolved. Much thanks!

[ocean prism]

🥰

[slate python]

i've found a duplicate furniture for an hero that's not 9f (lady simona, duplicate is 5th and 7th furniture) is it possible?

[ocean prism]

We will confirm more details with you via DM. Thank you so much.

[analog urchin]

In the newest update in the test server, the order of items in the Bag changed.
Chests and resources are not grouped together, and are scattered all over the place.

Please revert the Bag into the old way it was.

[ocean prism]

We are following up with you via DM.

[craggy trout]

Why does the notifications still not reaching out is that a bug or it’s part of the system update?

[noble turtle]

Fighting gwyneth in the voyage crashes the game

[glacial ridge]

I had 100 of the stones where u can buy an dimensonial hero i clicked on rem and nothing happend i restarted the app/phone, nothing changed so i tried to click on ainz and it worked even tho i dont need him and dont want him.

[ocean prism]

We will confirm more details with you via DM. Please check it.

[ocean prism]

We recommend that you do not put the awakened heroes in the formation and you click on your avatar - Settings - turn on all the buttons in the Memory and then turn off High Details in the game settings to try it again.

[ocean prism]

We have contacted you via DM, please confirm it.

[idle cloak]

Collection bug: Cannot apply 2nd skill level

[ocean prism]

Collections have only one generic slot (bottom) at base. lv+1 words can only be placed in generic slots. Miracle Worker increases the number of generic slots in the collection (top). So your two LV+ words can only be placed at the top and bottom.

[boreal juniper]

Well, I’ve done exactly that and it still crashes.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[errant quarry]

my game keeps crashing when i try to start the battle against gwyneth & the draconis at the end of awakened eironn's voyage of wonders quest, bladeheart mirage. i've tried everything, for days. at this point, if there is no alternate solution to a problem that i really think is on the game's end, my technology just can't do it & i must accept that.
i use an iphone 8, up to latest possible version (16.7.10, can't update it further).

i just want my silly little 10 time scrolls... or whatever it is... plss

[ocean prism]

More details will continue to follow up with you via DM.

[nova yoke]

Hello this is not a bug but more like a help. I accidentally change the layout of my oak inn and now the furniture are just wooden instead of the fancy ones for red furniture

How do i fix it?

[ocean prism]

You can change the layout of the Inn by finding the brush button at the bottom of the Inn.

[shell zodiac]

Good day to you, I have the same problem, I don’t see chat and channels at all. I provide a screenshot.
The game seems to be working fine, but the problem is that I can’t see the chat, I can’t even write personal messages to anyone. I already contacted support in the game itself, they told me to reload the game files, which I actually did, but it didn’t help me at all

[ocean prism]

We recommend that you try switching networks (WiFi/4G) or using virtual network to see if that solves the problem.

[nova yoke]

Even when i change it, it doesn't switch back, all the furniture are still in the wooden form.

[analog urchin]

The recent patch fixed this issue. Thank you!

[ocean prism]

We have contacted you via DM, please confirm it.

[fossil carbon]

Hello, is it a bug if i dont have the legacy of grit event? my friend's account has that event but mine doesnt. it is said that to unlock legacy of grit i have to finished chapter 9, now i am on my 11th chapter, and i still got nothing.

[radiant sparrow]

Test server is having issues

[ocean prism]

Our team is repairing now, please wait for some time.

[ocean prism]

This issue is repair now, please login the game to confirm it.

[radiant sparrow]

Yes its working now

[ocean prism]

More details will continue to follow up with you via DM.

[fossil carbon]

Thank you

[ocean prism]

My pleasure.

[gusty fractal]

my game keeps crashing when i wana start a battle it's so annoying. i alrdy filed a ticket like a week ago

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ionic edge]

I don't think this is how my messages should look like

[ocean prism]

It is recommend that you click on the mail inbox to check the rewards instead of the collect all button, and then check if you can claim the reward from the mail.

[ionic edge]

collecting rewards worked, it's that I had about 10 messages overlapping. fixed itself after I closed and reopened the mail

[ocean prism]

Thank you so much.

[inner anvil]

Intentional? Misha does not attempt to fight back when she is the only hero standing.

[ocean prism]

We checked your video and found no anomalies, Misha is mainly relying on magic output, and the video also shows Misha outputting damage and eventually defeating the enemy as well.

[inner anvil]

The reason she can defeat enemies is because of Seraphic Tide artifact but otherwise, she does not even attempt attacking enemies with normal attack when she is the only hero standing as she keeps trying to search for her teammate to heal but because there's no teammate, she just stays in one spot.

[ocean prism]

This is normal, Misha's main niche is support and will deal magic damage. She will also have some output when she's on her own.

[radiant sparrow]

@ocean prism NC is bugged on test. Previous records have vanished !

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[drifting pewter]

A lot ui bugs

[ornate pumice]

Enemy died in NC, but boss isn't grayed out

[lucid cypress]

Visual bug, the mine that i have claimed (liberta pfp) is displayed as a premium mine on the map

[haughty grail]

If you typed after clicking other, you need to click it off and on again

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

It appears to be a display delay issue. We suggest you restart the game to see if the issue is resolved.

[drifting pewter]

Open dolly tavern and all text moved down from cloud. In battle report I can't see all details. Samsung S20

[maiden hinge]

Is that suppose to change collection?

[ocean prism]

We have contacted you via DM, please check.

[distant yoke]

Hello. Do you plan to improve the interface for tablet players? When you are not in 16:9 all the menus/buttons etc are shifted or outside the screen.

[ocean prism]

Currently, when you check the collections in the features' formaticons, or make battles in the features, the collection of the hero'sscreen will be changed as you have checked or the battles status.

[haughty basalt]

Game has a weird cut off at the top

[maiden hinge]

Can I turn it off somehow or change it to get collection from character list? Or to save in the formations? Not to be offensive, but its very inconvenient that i have to change collections every time I open some event or treasure hunting or smth. Sometimes it has like 6-7 squads.

[ocean prism]

Sorry for the delay, please restart your browser and try again.

[ocean prism]

We have contacted you via DM, please confirm it.

[ocean prism]

We need more information about your account to confirm this. We have sent messages to your DMs, please check them.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

It appears to be a display issue. We suggest you restart the game to confirm it again.

[flat elm]

@ocean prism ????

[ocean prism]

For further details, we have contacted you via DM, please confirm.

[mint goblet]

I am having the same problem

[ocean prism]

We will confirm the details in your DMs, please check it. Thank you very much.

[ocean prism]

Treasure Scramble is a defensive game and is not affected by Collection Management. The "Last Formation & Collection" button in the Collection Management section is for offensive gameplay control.
And we will be recording your feedback to consider optimising it.

[maiden hinge]

Well. It helps a bit, but now the way is:

1. Set collections
   1.5) Turn on switch
2. Get in fight in main campaign (to save updated collection)
3. Get in Treasure, open combat settings (it sets collection to old)
4. Get in combat in main campaign (it sets it back to updated)
5. Turn of switch so if I change collection again, they will not reset, when I get into fight into main campaign.

I checked it once again. Collecting rewards not change it. Only when you click change formation -> change team
I would appreciate if you give a list of modes that affected by collection management and that not so i cant presave current stuff.
Thank you very much

[ocean prism]

You can turn on the Last Formation & Collection function in the bag, then the Battle Preparation screen will default to the last used hero formation and collections for each game mode (i.e., Campaign, King's Tower, Cursed Realm, etc.).

In defensive modes (such as arena defence), formations will only take effect based on what you have set up in that mode, and are not affected by external factors.

[drifting pewter]

Please. Return normal chat

[ocean prism]

We have confirmed that the font issue is due to the companion version of the game. As soon as you play the game with either version, you will see the same font. We will continue to monitor and improve the in-game fonts.

[inner anvil]

If I might add, I like the new fonts better. They look MUCH better than the default OS font.

[ocean prism]

Thank you for your feedback, we will continue to optimise the game fonts and layout in the future and hope to bring you a better experience.

[visual bone]

Also the companion version of the game caused my collection select tab to vanish

see attached image

[visual bone]

Also how did i win

[brave urchin]

thoran brought his soul with him

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[flint tree]

Game keeps reequipping old artifacts whenever I open TS
I'm not using any formations nor do I have the "Last Formation & Collection" Feature turned on
How do I stop the game from screwing my collections every time I open TS?

[ocean prism]

Currently, there are two categories of collections in the game: ‘ playing on the battlefield’ and ‘ dispatching for defence’. In version 145, we have introduced the ability to turn on/off the ‘Last Formation & Collection’ feature:
When the switch is off, the hero will keep his/her current collection when entering the battlefield game.
When the switch is turned on, the hero will wear the items from the last battle in that game when entering a battle class.

This is normal, and different playstyles will result in changes to collections and artifacts. There is currently no permanent fixed collections and artifacts, and the team is constantly optimizing them. Sorry for the inconvenience.

[lucid cradle]

currently Aurelia's 3f ability only works with haste gained in battle like haste from twin's ult

is the ability working as intended as the wording can be either that or just base haste?

[grand sinew]

In the faction leaderboard, I was able to achieve the final result and got the acceptable points value. Why didn't the system move me to the first place, or why wasn't the first place divided between participants with the same points? How does it work?

[ocean prism]

For the same score, the player who reaches this score first will be in front.

[grand sinew]

Well, then I'll try to get ahead. It seems that there will be a new undead character soon, so I will be able to implement it! The main thing is that it should not be an Awakened One...

[ocean prism]

You’ll do great.

[visual bone]

@ocean prism NC is over but i didnt receive my rewards

[ocean prism]

You could check the Nightmare Corridor Rewards Notice mail inbox, as the rewards involve date processing, we will distribute them as soon as possible (no later than September 21). We are appreciate your patience.

[vagrant elm]

All my art sprites are question marks and clicking on them they say can't be loaded in different forms

[vapid crystal]

Don’t bother. I told them about the problem months ago. Still not fixed. They either don’t fully grasp the annoying problem or they do understand but too lazy or lacks the technical know-how to fix it.

[mellow wind]

hi, i dont know if this is the right place to post, but the game wont open for the last 2 days? it wont go past initialising UI and just stops? please help?

[little grotto]

Hello, I would like to inform you that my game is like this after I entered now

Some options are failing to connect and many icons and images disappear

I'm not sure when you'll see this but good night I'm going to sleep

[ocean prism]

For every 10 points of Haste Aurelia gains during battle, the ripening time of grain sprouts is permanently reduced by 0.5 seconds, down to a minimum ripening time of 2 seconds.

If you have any questions about the above description, please describe it in detail and we'll look at it further.

[ocean prism]

@vagrant elm @vapid crystal @little grotto We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

More details will continue to follow up with you via DM.

[glad rain]

Inexplicably, I got rowan faster than the hint told me to do. Because of this, I can't close it. This prevents any action. Please allow me to skip this tip

[ocean prism]

For further details, we have contacted you via DM, please confirm.

[modest pine]

No nc rewards given this week for leaderboard but placement

[ocean prism]

We are currently processing the Nightmare Corridor rewards, and we expect them to be distributed before September 21 at the latest. Please be patient.

[visual bone]

why

[inland walrus]

I dont know what happen but i win this 🫠 its bug?

[austere sage]

I think you haven't send nightmare corridor 's rewards. I don't remember having collected them.

[ocean prism]

We have contacted you via DM, please check.

[inland walrus]

Nah you dont read in your mail lilith said 21 sept

[austere sage]

ok. thank you

[weary oak]

What is happening with my game ? Tried clearing cache but it didn't worked, and I can't open settings to debug the game

[ocean prism]

After the team checked, we have sent the information to your DM, please check.

[visual bone]

how long before we get the previous season's nc rewards

[ocean prism]

You could check the Nightmare Corridor Rewards Notice mail inbox, as the rewards involve date processing, we will distribute them as soon as possible (no later than September 21). We are appreciate your patience.

[floral granite]

Invisible words and the icons on the bottom (Emoji & audio) are cut.

[ocean prism]

Thank you for your feedback, this interface issue is due to a font issue, we will continue to optimize the chat interface regarding fonts.

[floral granite]

Tysm. Also in Companions mode just saying. It will be cool if the chat gets reworked because its not ugly but it needs more space, messages get too big in that tiny space. Companions is great tho

[ocean prism]

Thank you for your suggestion on the interface layout issue, we will keep feeding back your point.

[radiant moss]

Can anyone help me retrieve my account ? It was gone after newest update, any mod who see my message please help me

[ocean prism]

We are following up with you via DM.

[radiant moss]

Where to check my dms?

[visual bone]

discord dims check discord dms syapiq

[ebon swift]

Where is my verification code? I reported it already, it's been nearly a week and still not fixed

[ocean prism]

We would like to ask if you mean switching to the companions version.

[languid aurora]

Game stuck on splash screen at platform login tries redownloading and still can’t get past

[ocean prism]

More details will continue to follow up with you via DM.

[hybrid cloak]

Hello. I am Vip6 which says would enable auto-battle. But I don't have the option anywhere?

[ocean prism]

If you want to use this auto battle option, you just need to pass stage 20-60 to unlock it. If you've already passed this stage, just click on the avatar settings to open this option.

[small linden]

Hi, it's been almost a Week now, since last update, but I have many issues, some of them mentioned earlier by other people. I have tried repairing the game and it took hours of redownloading resources, but it did not fix anything.

• Graphics bugs, with some assets invisible, other are question marks.
• Impossible to play some games modes, with the "get resources failed" message: Campaign, king's tower, temporal rift, Misty valley, and others
• New chat font is problematic in French with the special characters and accents

I would like to know if there is anything else to do on my side, or if I need to wait for an update

Thank you

[ocean prism]

We have contacted you via DM, please check.

[dawn pecan]

Sorry if wrong topic, where should I contact if I lost access to my account? I had a little break with the game, when I came back I was unable to login back to my account.

[ocean prism]

We are following up with you via DM.

[tame epoch]

Don’t use more than one red card at a time on kregor just loss two red cards on him in a row

[ocean prism]

To loate the red card issue that you mentioned, we have contacted you via DM for getting more information. Thank you so much.

[stark pebble]

The New event is bug for me everytime i click on it it says "error 1"

[little grotto]

The new event is bugged, this only appears when you click it

[ocean prism]

@stark pebble @little grotto Regarding the error reported by Fight of Fates, the team is fixing it, we'll sync any new news in time, sorry for the inconvenience.

[little grotto]

Ok

[thin lance]

i was just about to report the same. when i tap Fight of Fates i get an error

[ocean prism]

@thin lance @little grotto @stark pebble The team has already fixed the problem of error reporting in the Fight of Fates, thank you for your attention!

[vagrant spindle]

since updating my game im stuck on the splash screen

[ocean prism]

We have contacted you via DM, please check.

[sage skiff]

There is a little bug of generation at the start of levels, structures are not placed at the right place (the image). If you left the place and come back it's fixed. You can see the same place on my screens, the one wrongly placed and the second after I came back.

[hasty cargo]

Getting an issue where items don’t disappear from the preorder list despite being unchecked. In this case the primordial emblems.

[heavy phoenix]

Game won't update

[vital goblet]

Hi, it must be 5-6 TS sessions where I have to change the collections each time. I don't know why, he always puts back very old collections each new season... 😦

[cosmic mango]

fix the game in settings will do.

[ocean prism]

We have contacted you via DM, please check it out.

[ocean prism]

We recommend that you restart the game and check if the issue persists.

[ocean prism]

We recommend that you switch your network environment, use another wifi or change your mobile data.

[heavy phoenix]

Already tried that and it's not working and even tried using a vpn

[ocean prism]

Currently, when you check the collections in the features' formaticons, or make battles in the features, the collection of the hero'sscreen will be changed as you have checked or the battles status.

[ocean prism]

We recommend that you provide us with a video that cannot be loaded, and provide your account ID for us.

[vital goblet]

I change the collections on my training courses, I obviously validate and with each new season, I have collections that are several months old... And I have to put them back each time, that's not normal, it should save

[heavy phoenix]

A video of me opening the game?

[ocean prism]

We have contacted you via DM, please check.

[alpine bobcat]

I switch to Companion and then stuck at this screen.
Already use an other network but still the same.

[ocean prism]

To resolve your issue, we suggest that you delete the game application and reinstall the game application to try again.

[alpine bobcat]

I tried re-install, then have a other problem

[ocean prism]

As we are not able to confirm the details with you in a private message, a friend request has been sent to you - please confirm it.

[hard summit]

Is there any way to get my progress back, I updated the game today after months of not playing and now everything i had is gone

[ocean prism]

About your account issue, we have contacted you via DM, please check.

[neon dawn]

Afk companion this continue to apear Every day i log in and i already did this along time

[ocean prism]

This tip is an unlock tip for stargazing, is this tip alerted once a day?

[neon dawn]

Its alerted like 6 Times a day but i already unlock stargazing along time

[ocean prism]

From the screenshot, it looks like you need to draw 550 times to unlock Stargazer, and you are currently at 0/550

[neon dawn]

Rong. Its bug always apear this when i enter in summon and i unlok stargazer already to a long time i Pull already só its a bug and i summon and this don.t cont always 0/550

[pearl mantle]

No pillage option

[ocean prism]

We recommend that you wait until you have enough dice to restart the game and see if the invasion button refreshes

[ocean prism]

More details will continue to follow up with you via DM.

[steady kindle]

Me and a friend started new accounts on the new server, both reached chapter 10, but only he got access to legacy of grit, I didn’t, anyone know why?

[stray adder]

No matter how many quests I complete, I am stuck on lvl 19 beast encyclopedia. The xp remains 0/4000 all the time

[upbeat haven]

error 378 on phone and on pc

[pulsar kelp]

What Happen 😦

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

@pulsar kelp @upbeat haven The team has fixed this issue and we recommend that you restart the game to check it out.

[ocean prism]

We will confirm more details with you via DM.

[warm burrow]

Sorry if this has been posted before but for some reason I'm still in the guild chat after leaving the guild... (I'm currently in a new guild)

[ocean prism]

We have sent you a private message, please check it out.

[mortal aurora]

I have 15, so why is it still 5,000?

[ocean prism]

We recommend that you try restarting the game to refresh the page.

[sacred echo]

Fight end in 1:16=14
Whyyyy 19

[ocean prism]

We have contacted you via DM, please check.

[real bridge]

Hello i'm stuck on the home screen

[ocean prism]

We have received your feedback and contacted you via DM, please check.

[devout dove]

I keep getting this screen when I try to open the game. I’ve restarted it. There’s no market update on the App Store.

[leaden ingot]

Hello, i've a problem with my friend's heros, i can't see them and used them for the team hunt, or just for help

[ocean prism]

We have sent you a private message, please check it out.

[wild sundial]

For some reason the silver emblems are bugged into the preorder list even though I don't have them selected? I've been refreshing the shop and ran low on gold and saw that the emblems were there leaching all my gold with every refresh, however I checked my preorder list and they aren't even checked.

[ocean prism]

You could click on avatar-settings-advanced setting to repair the game, then download the extra files, and then restart the game to have check it again.

[drifting pewter]

A bug in the warehouse

[round sky]

bug in afk companions, the beast encyclopedia no longers gains exp since the major update, so everyone is stuck at their current lvl

[ocean prism]

We have received your feedback and contacted you via DM, please check.

[stray adder]

Arena challenge in the Alliance Tournament is broken.

If you don't set a defense, then those players can't be challenged.

Top 3 (including me) don't have a defense formation, so they don't appear in challenge search, even refreshing hundred times

[ocean prism]

The state of the Beast Encyclopedia level and experience is now being handled by our team and will be fixed to a normal level in the next version.

[ocean prism]

Regarding the battle issue that you mentioned, we have sent you a private message, please check it out.

[versed olive]

Hi Team!
There is a pesky bug with hero collection. If you assign new collection for a hero and afterwards go to Treasure Scramble and modify any team then collection for this hero will switch back to previous one. This happens even when you modify Treasure Scramble team which does not contain this hero.
Please fix it! It is annoying that you have update hero collection every time after you modified Treasure Scramble team. My guild members also complained about similar issue.

[ocean prism]

The collection system is currently such that when you view or adjust a collection in Treasure Scramble, it will sync the change to the Heroes screen.

[versed olive]

Sounds reasonable.
But

1. I did not change any collection in Treasure Scramble
2. The team I modified does not contain hero for which I changed collection on Heroes screen. I just removed one hero from Treasure Scramble team and added a new one.

[versed olive]

Thank you for the hint. As workaround, now I modified collection from Treasure Scramble screen and it is synced collections in Heroes screen and preserved when I swap heroes in Treasure Scramble team.

[floral granite]

Beast points doesnt add anymore. Is it a bug or is just maxed out?

[ocean prism]

The state of the Beast Encyclopedia level and experience is now being handled by our team and will be fixed to a normal level in the next version.

[ocean prism]

The lineup saved for the Treasure scramble is not the lineup from the previous season but the lineup from the last season of that terrain

[modest pine]

Raouls ultimate is not working properly, he does not distribute the stolen attack rating to Allies

[ocean prism]

You can provide us with a video of the battle and we will look into the issue further

[tawny quarry]

dragonforge store is currently bugged on test server

[ocean prism]

From your screenshot, we don't find the problem at the moment, please describe it in detail and we will check it further.

[astral kettle]

I can't collect and I can't do anything with the little soulstone I have in my bag

[ocean prism]

The maximum storage limit for blue soulstones is 3999, we have sent you a private message, please check it.

[tawny quarry]

the amount of times u can buy certain things are wrong

[ocean prism]

If you're referring to Nyla's hero shard, it's new to the Dragonforge due to the 152 update, which hasn't been updated for global service yet.

[tawny quarry]

compare white emblem, draconis eq chests, last draconos insignia and yellow shards with old shop

[ocean prism]

This number of purchases is normal for the test server, the global server is subject to the official launch.

[topaz plover]

I had just decided to come back to afk area but it's not letting me log into my account that I had made it rather far through it. Any suggestions? Besides starting over.

[ocean prism]

We have sent you a private message, please check it out.

[inner anvil]

In AFK Companions, the Fortune Firecrackers boss and lion statue avatars are flipped. A graphical bug.

[ocean prism]

Thank you for your feedback, we have recorded the graphical issue, and we will optimize it in future updates.

[thin lance]

Please fix the screen on Isle of Gold. Every time this event happens.
when we land on a space to pilfer or pillage, if the user accidentally taps anywhere but directly on the buttons, the window closes and all we can do is roll again and leave it behind. it seems we just completely miss our chance

[ocean prism]

We verified that there is a prompt associated with exiting when you cancel a pilfer or pillage.

[thin lance]

ive never seen this before. it just closes the window every time actually you are showing something completely different than what im talking about
[please check my provided screenshot]
I'm talking about the one in my screenshot where you can choose Pilfer or Pillage.
If you accidentally tap outside of the button hitbox, the window closes. There is no prompt, and seems to be no way to get back in to see the option to Pillage or Pilfer buttons again.

[ocean prism]

According to your description, we can't locate your problem, please provide us with a video of your operation and we will look into your problem further.

[thin lance]

i mean, its absolutely in plane sight. not sure what you don't understand here

Look at my post
#bug-reports message

1. look at the image on the left
2. When you see this window in the game; where it shows Pillage and Pilfer
3. tap anywhere in the outter area (not the Pillage or Pilfer button).
   Notice the window closes and we return to the game map.

[ocean prism]

We verified that clicking anywhere other than the Pillage and Pilfer buttons on your first screenshot page will bring up the tips we provided on the second screenshot, if you don't have the tips in question, please provide us with a relevant video and we'll get back to the team with your issue.

[thin lance]

well, conveniently i cannot show how to tap on the screen and missing the button in a video for the next 24 hours, but i think i can make better explanation in an image if you give me a moment

[thin lance]

hope this helps. no need for a video

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[grand sinew]

Thank you for the tip, now I have overtaken the donators and become the boss of the undead on my server!!!

Have a nice day and productive work for you!!!

[ocean prism]

You're welcome. If you have any further concerns, please do not hesitate to contact us.

[ocean prism]

Sorry, we are not sure issue with the screenshot of the rank plate, please provide a detailed description of your question and we will do our best to help you.

[sacred echo]

Before the update
R6 No 141
No 141 R6

[ocean prism]

Thank you for your feedback, we will document this text display issue.

[median yew]

Game is not starting at all. I get to the loading screen, but it's not loading anything at all. Pls help 😦

[ocean prism]

About the loading issue that you mentioned, we suggest you switch the network between 5g and wifi, or use a vpn, then restart the game to check.

[shadow pendant]

The 180-cost Dragon Insignia got changed to a one-time purchase instead of the two-time purchase it was before

[median yew]

I waited some time and it appeared, but now this happens

[ocean prism]

We have received your feedback and contacted you via DM, please check.

[ocean prism]

The two-time is a display issue and we have optimised it.

[shadow pendant]

How as this happened two patches in a row?? Last patch there were 4/4 DI in NC shop, and this time it was 2/2 DI in dragonforge shop, and yet no other things were "bugged"

[ocean prism]

Thank you for the reminder and we will do our best to avoid similar situations.

[shadow pendant]

These are the most frustrating bugs. We think there is an improvement in the game and then it gets rolled back. Every time this happens players get more irritated with the developers, and it may cause some to quit

[ocean prism]

We can understand the inconvenience caused by the display problem, we will endeavour to maintain the stability of the game content, thank you for your support.

[modest pine]

There’s a problem with the nc timer

[fading cobalt]

Thats owl effect

[modest pine]

Oh true good point

[ocean prism]

After Flutterplume Owl uses Chrono Control 3 times in a single battle, the remaining duration of the battle will be prolonged by 5 seconds. Can trigger once per battle.

[ocean prism]

Thank you so much.

[vital goblet]

Have a problem with the website lilith? Or juste me ? 😦

[ocean prism]

We have checked that your website does not seem to be the official AFK website, please double check.

https://afkarena.lilith.com/

[vital goblet]

@ocean prism Yes, he's the official for the Mithrils!

[ocean prism]

We recommend that you try a different browser

[stray adder]

I was level 19 on the beast encyclopedia before the update. Now I'm level 7 after the update?

[ocean prism]

Today's update contains a fix for the Beast Encyclopedia level. We recommend you pick up the progress below to see if it is displayed correctly.

[stray adder]

Yes I have and now lvl 8, down from lvl 19 and the stats also nerfed. I just wanted to make sure this was intentional nerf and not a bug from the fix

[ocean prism]

The team verified that this is normal, previously the experience level was displayed abnormally and the experience wouldn't go up when upgraded. The update fixed it and it is now the correct level.

[stray adder]

Thank you for confirming 👍

[inner anvil]

On the hero deploy interface in guild treasure vanguard, the hero select interface blocks the save button and there's no way to take it off without closing the interface. Screen resolution: 768x1280

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

Anytime!🥰

[runic sierra]

Any reason why my collections on some heroes keep changing to artifact eventough i did nothing? Idk is it a bug or not nor the trigger

[ocean prism]

Because the 144 version has launched the lineup collection record of the “defense” and “dispatch” gameplay.
It may appear that if the player sets up hero A to wear collection A in the arena defense, the collection A will be changed to other heroes in the hero interface, but the player returns to the defensive gameplay and returns, and the latest collection configuration will be updated to the external hero interface.

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[lucid cradle]

what happens to extra copies from pets if we summon more than the token cap for that resonance tier
are they lost or we won't seem them untill we reach the next resonance tier ?

an acquaintance had this happen to them ,we're at 23 copies and they have reso 12 and when they rolled more of that pet they stayed at 23 still

[ocean prism]

If the levelofabeastthatis not is not in the Resonant Fountain is higher than your resonancelevel before ascending,youwill receive Secret Spices for the excess levels. The amount of tokens and Secret Spices you receive will be affected by the number of tokens you already own for each beast.

[round sky]

It's still there

[ocean prism]

We have contacted you via private message chat.

[limpid thorn]

@ocean prism I can’t remove my heroes please help

[spice ferry]

problem solved CS, already asked him to use « repair game » tool

[ocean prism]

We're glad your issue was resolved, please feel free to contact us if you have any questions.

[trim sphinx]

Hello! randomly saw that and just wanted to say I experienced the same thing yesterday, just clicked away and the prompt disappeared like it did for you. Tbh I didn't mind and pursue the matter but wanted to let you guys know. @ocean prism

[ocean prism]

Thanks for your feedback, we'll keep an eye on this notification issue. For now it is recommended that you avoid clicking anywhere else after clicking on a resource building to the point of losing rewards.

[stark ice]

Lilith what is this I have littery a guaranteed 2 mythic active and I get this bs

[ocean prism]

We would like to explain that red words gained using Lv+ totems count towards the guarantee mechanic.

[stark ice]

now i kinda understand why peoples really hate goulish gallary alot

[ocean prism]

Sorry to bring you a bad game experience, about the guarantee mechanism you mentioned, we will continue to give feedback to the team, hope the team can continue to improve, thank you for your attention!

[stray adder]

In Alliance Contest, I cannot invite anyone. Suggested, Friends and Guild is always empty

[ocean prism]

We've seen the issue you're experiencing and recommend that you restart the game and then click the refresh button to see if you can search for players.

[stray adder]

Hi, I've just tried this and restarted the game then refresh, but still no results on any tabs

[ocean prism]

We have sent you a private message, please check it out.

[daring garden]

I keep having this bug in Vault of time where everything gets frozen

[ocean prism]

According to your screenshot, your level is not yet reached and this area is not unlocked for the time being, so it is shown in grey.

[daring garden]

I know I can't occupy this region I'm saying the map is frozen and the game as well I can only navigate between this page and the blessed relics , can't exit from this mode either,

Also my income per hour is shown as 0 and my settlements also 0

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[thin lance]

well...thats a neat bug.

1. won this battle.
2. after picking up the treasure the cart wouldn't move so i existed the event and re-etered.
3. the statue respawns

also in the same place i cant tap and hold to pan the view at all. just doesnt work

[ocean prism]

We have sent you a private message, please check it out.

[round sky]

(afk companions) you can't place guild decorations, when you click one it just displays a message saying "honorable statue placed" but nothing actually happens. closing the game or repairing it doesn't fix it

[visual bone]

eww companions

[stray adder]

We get the same issue, cannot place the statue

[ocean prism]

@round sky @stray adder We have contacted you via private message chat.

[faint plover]

Hello!! @ocean prism I've been trying to login since the weekend. Already tried to restart the device, clear the cache, reinstall the app, switch from wifi to 4g, nothing works. My mobile is a Galaxy S22, I live in Brazil if that matters.

[ocean prism]

We have sent you a private message, please check it out.

[visual bone]

how do i fix the text

[summer saddle]

Bought twisted bounties pass but never received rewards, marked as claimed anyways? I bought it a few minutes ago, tried restarting my game a few times, and no luck.
It's worth noting that I didn't press the claim button either

Apparently I received some of the rewards, (custom reward was bait, which I did receive.) but not all (didn't receive diamonds or hero exp from premium pass)

[stray adder]

In the guild treasure hunt, we are getting Lose and 0 points, but we win all the matches

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

About the transaction issue, we have sent you a private message, please check it out.

[ocean prism]

Regarding the battle issue that you mentioned, we will confirm more details with you via DM.

[round sky]

oh yeah I noticed that too, I keep losing rewards because of this since I don't get the points

[ocean prism]

We have sent you a private message, please check it out.

[rugged apex]

Hello, I can't be connected to my account...

[smoky marsh]

Hello i need help...
I play on companions server.
I installed the game on my husbands android mobile device today and accidently pushed classic.... how can i undo that... i reinstalled the game but that does not help

[ocean prism]

We have contacted you via DM.

[ocean prism]

You can switch to the companion server by clicking on the button Avatar - Settings - Switch Version.

[smoky marsh]

I fixed it with the help of another player.

• deinstalling
• downloading an apk manually
• installing it
  Then i could choose companion again.

[ocean prism]

If the AFK arena you downloaded doesn't have the companion server anymore, it's because the companion server has stopped being promoted at the moment, you can click the link below to re-download the companion server.

https://bit.ly/4dasXlk

[smoky marsh]

... i downloaded from play store accidently clicked on classic not on companion. Tried to switch no button. Deinstalled (10min later) reinstalled no question if i want to choose companion or classic. Your game hides installation data on the device. That wont delete even if you delete the game....

Manually installing a companion apk fixed it....... i was able to choose between classic and companion again

I doubt it stopped beeing available during the 10mins when i deinstalled and installed again 🤣

[rugged apex]

I can't find your contact 🤔

[ocean prism]

Some of the current installers for the classic server are not available for the companion server.

[ocean prism]

We sent you the message again and if you still can't find it, you can contact me by clicking on my avatar.

[smoky marsh]

Actually i installed and could choose which server i want. I accidently choosed classic. And after that reinstalling automatically send me to classic. 🤣

[ocean prism]

After you uninstall, if you log in to the game again, you will automatically log in to the account you logged in last time.

[smoky marsh]

Yeah and thats the problem. Is there no way to permanently delete all informations saved on the mobile device?

Loading the apk and installing it worked fine

[ocean prism]

You can click on Avatar - Settings - Account - More - Reset Login.

[smoky marsh]

There was a reset button? Didnt see that. I tried delete but had no delete button. Damn now i fixed it already next time if it happens again i will check that

[ocean prism]

There is a reset button in the game, so if you encounter this type of problem next time, you can try it in time.

[stray adder]

Pulling Nevanthi in Destiny Summons, gave me a Rowan instead of Nevanthi.

I still have 10/14 chance up summons to use

[ocean prism]

The team is confirming this issue and we will get back to you with any results and expect a response within 24 hours. Thank you in advance for your patience!

[limber linden]

After the update the game crashes here when trying to start it

[ocean prism]

About the game issue that you mentioned, we suggest you switch the network between 5g and wifi, then restart the game to check.

[ocean prism]

If you leave the battle interface during the battle, adjust the artifacts, equipment, elder tree, etc., it may cause the battle verification to fail. When the trial hero expires when you pass, the battle verification will also fail. We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[tough marlin]

This be final battle, i win and have this messenge. I donw game again, if i see this again what i need do?

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

We understand that your stage is not properly cleared, and we hope that you can assist us in troubleshooting the problem. First of all, you need to fix the game and play the same stage again, and if you still can't clear the stage properly, please click on “Battle Log” in the settings, and then play a battle again.

[valid lion]

Playing this level, the game gets stuck if I use aThoran

[ocean prism]

You can try to repair the game. Click on avatar - settings - advanced settings - repair the game.

[shrewd dove]

tried to launch companions. got softlock(?) now reinstalling arena completely

[median oxide]

Cant use athoran emotes and ive already collected them

[valid lion]

It worked. Thanks!!

[round sky]

Can't launch the game on my phone after trying to swap to classic

[ocean prism]

We have contacted you via DM.

[ocean prism]

We've contacted you in the DMs. Please check your DMs for details.

[queen knot]

Hello. When I try to enter a promo code, it throws a “port error”. I tried on my phone and PC

[ocean prism]

There has been a verification that the redemption code has expired, so there will be no redemption.

[modern holly]

The Historic Ventures mode in Companion does not work. All relics disappear after reloading the game, and after every battle this message on bottom left shows

[flint otter]

I've encountered the same problem and if it's really because the redemption code is expired, I don't think it'll say "port error" (2nd picture)

[ocean prism]

@flint otter @queen knot Sorry for the wrong answer. Please ignore it. We suggest that you can confirm whether you are logging into the companions servers account. This code can only be used in the Classic Servers account.

[ocean prism]

Our team is currently investigating and fixing this issue. Thank you for your feedback.

[modern holly]

do you know where codes for companion mode can be found?

[ocean prism]

We regret that there is no companion code available at this time. Please follow our official Facebook page (@afk arena) and our community to get the latest information about the code.

[ocean prism]

Our team is currently investigating and fixing this issue. Please wait for some time.

[cinder seal]

Hello i have a problem downloading the necessary version files for companions, this is literally the fifth time downloading these files with and without VPN and switching between Wifi-Data and this message just keeps popping up half away every time, if happens every time when updating the normal version files but it was always working fine when using a VPN

[ocean prism]

We've contacted you in the DMs. Please check your DMs for details.

[shrewd dove]

when launching the application after loading the game turns off

[cinder seal]

Problem solved, i had to do another round of downloading with other vpn apps, thanks for the help

[worthy brook]

Is anyone else missing their normal Thordan? @ocean prism

[ocean prism]

We have contacted you via DM.

[stray adder]

Still not optimised to choose any partner in the Alliance Contest, second time now I can't get a partner for the event

[ocean prism]

More details will continue to follow up with you via DM.

[vagrant lily]

I believe I found a bug on companions. I have the hero tab with a red mark, but no here has this mark. Idk how to remove it, I believe it has to due with a piece of gear that was equipped on a hero basic that was used to ascend. Now it's gone but the game still thinks it exists

[vagrant lily]

Here's the error to add to this bug

[ocean prism]

More details will continue to follow up with you via DM.

[vagrant lily]

Alright, thank you!

[ocean prism]

❤️

[vast ermine]

Keep getting this error message when clearing a 5 stage 69-40

Tried restarting the game and even reinstalling the game still keeps happening.

[ocean prism]

We have contacted you via DM. Please confirm it.

[thin lance]

for some reason the last boss spawned and then vanished. gave enough time to upgrade everything but there was no way to finish

[ocean prism]

Sorry for keeping you waiting. We have contacted you via DM.

[stray adder]

In the Spire Contest, I can't use my own heroes because I am set as the Guild Reinforfement.

This message pops up when I try to select my own Athalia or any heroes set in the Guild Reinforcements

[ocean prism]

We contacted you via private chat, please check.

[hasty solar]

Every time i try to log in my account this appears, wont let me log in, this started happening after i tried to link two accounts for The returning hero event

[stiff crater]

Pls fix guild i have a member in my guild that isnt in my guild...

[ocean prism]

We have contacted you by DM. Please confirm.

[ocean prism]

We contacted you via private chat, you can check it.

[vivid bone]

Im unable to get my video rewards when i watched the whole thing without skipping the video(i just finished rewatching and it still havent give me my reward)

wait sorry i clicked the video on the right side so thats why i didnt get my reward

[ocean prism]

Thank you for your feedback, if you have any further concerns, please do not hesitate to contact us.

[dreamy harbor]

Bombs and road don't reappear after the bombs explode which makes it impossible to continue the event. Nothing changes after restarting the game and restarting the event just leads to this again. Please fix

[ocean prism]

If you blow up all the paths, we recommend that you follow the hints on the pictures to rejoin the challenge.

[dreamy harbor]

Got it now, thank you!

[ocean prism]

My pleasure.

[mellow sorrel]

Tried playing companions and keep getting this message, and now can't go back to original afk arena. Just stuck

[sacred echo]

I can't use the new code

[ocean prism]

We have contacted you via DM, please check it out.

[ocean prism]

We recommend that you tell us which version of the server you are using.

[sacred echo]

Huawei

[ocean prism]

We have contacted you via DM.

[dusty spruce]

How is this new hero supposed to get 300 haste? Is that number a mistake? Seems impossible to go that high.

[ocean prism]

It's not necessary to reach 300 haste for this one, 100 haste will also allow Knox to accumulate an invention in 3 seconds.

[dusty spruce]

That's very different from the description of the skill, is that the only bad description of his skills?

[ocean prism]

This rule is not mentioned in the skill, but it can be triggered

[late wyvern]

Hello, my app was working earlier today but now crashes on attempting to load. How can I get assistance from the support team to fix this issue?

[ocean prism]

More details will continue to follow up with you via DM.

[wild sundial]

Just incase it hasnt been reported yet, there's multiple accounts of people not getting the guaranteed Cel/Hypo from stargazing in the first 10 pull. Some are accounting that they have pulled over 30 times and still havent gotten their first copy even though it's supposed to be guaranteed.

[ocean prism]

We would like to explain that Stargazer and Time are not guaranteed mechanisms and you have a 2.5% chance of getting a hero each time you draw a card.

[wild sundial]

Sure, but the FIRST 10 pull is supposed to be guaranteed. At least it is on Classic AFK Arena, but on Companions multiple people havent gotten it in the first 10 pull.

[ocean prism]

We have contacted you via DM, please check it out.

[copper wyvern]

My game keeps saying I have “insufficient” items when I try to open the dust chests but I clearly have 80+?

[ocean prism]

We recommend that you try to restart the game

[warm crypt]

I only cleared 20 floors today and i can not run anymore.

[ocean prism]

More details will continue to follow up with you via DM.

[verbal phoenix]

I've tried logging in several times and I can't play, my internet is stable and other games are loading perfectly. I've already cleared the cache and reinstalled the game, but the problem persists.

[ocean prism]

For getting more details, we have contacted you via DM, please check it out.

[steep sedge]

Hello guys can you please tell me why my afk arena always pop out of game after loading screen? Thank in advance

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[minor trench]

Weird bug where sometimes its stuck on login screen and says token empty in the bottom, also when i try to switch between servers it just reloads to the one im on at the moment

[ocean prism]

We have replied to your message in a private message🥰

[undone pasture]

Greetings! I am having an issue with the game! It’s not working on my android and Ipad! It was fine just an hour ago!

Also!
I can't update it on the android to the companions version! It's unavailable in my country on the Google play store (even with vpn) and with other stores, when I update the game it says "incompatible with your device" and my android is fairly new!!!

However!! It's already updated on my ipad but I still can't access it! I deleted it and reinstalled it on the iPad! It took me to companions and when I switched to classic it didn't work!

First screenshot from the android! Second one from the “updated” version on my ipad!

PLEASE HELP!!!!!

ID 70011392

[ocean prism]

This issue has now been resolved, please log into the game to confirm and check again.

[scenic sonnet]

What's the meaning of these 2 effects? From other skills it seems locked mark doesn't have a duration (and if it had, reducing it would be detrimental). Also please fully review the text of Knox skills. Sometimes a "mark" is mentioned, which I assume is the locked mark, but it would be better made explicit

[cold heart]

Getting the 113 error

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

We have replied to your message in a private message, please confirm it.

[ocean prism]

We've contacted you privately about the login issue. Please check your DMs for details.

[modest pine]

Sg rates are messsed up and back to old rates !

[gentle urchin]

Hello, I'm getting the same problem than the other guys, I already tried wipe cache and wipe data, and reinstall the game. I rebooted the phone too 😅
It's not always the same error...
I can download the first package, choose classic mode, then I get errors.
Any tips?

[visual sluice]

I keep getting stuck on stage 1-2, with multiple accounts, the image freezes and it doesn't let me press any buttons in the game.

[red stirrup]

I've summoned 10x 4 times, still don't have a wishlist.

[gloomy olive]

I have tried updating like 20 times and it just freezes, I deleted the game and even fully reseted my iPad

[ocean prism]

@gloomy olive @gentle urchin We have contacted you via DM, please check it.

[ocean prism]

This update has not adjusted the related issue, please provide a detailed description of your question and we will do our best to help.

[ocean prism]

We have contacted you via DM, please check it. Thank you so much.

[ocean prism]

About the summon issue, we have replied to your message in a private message, please confirm it.

[round sky]

(afk companions) stargazing cards keep disappearing randomly from the exchange part of the event, this bug was also there the first time this event went live on companions (multiple people have pointed it out so it's not just for me)

[gentle urchin]

Problem fixed
As you suggested me to reinstall and try wifi/4G/etc, it finally worked after 20-25 tries of these steps (reboot /reinstall /switch network) in different order 🤣

[ocean prism]

Thank you for your feedback, if you have any further concerns, please do not hesitate to contact us.

[ocean prism]

We have contacted you via DM regarding the exchange issue.

[dry wren]

guys, i have some problem. i cant update the game since yesterday and theres the error always. also i cant update either on my phone or on my computer. i tried to reinstall but it didnt help

[ocean prism]

As for the update issue you mentioned, we suggest switching your network between 5G and wifi or using a VPN, then restarting the game to check.

[stray adder]

Hey, not sure if bug or feature removed as nothing in patch notes. The celestial and hypogean towers are no longer available. I'm on stage 32-4 and could previously climb them

[round lodge]

I just started , i cant do anything

[ocean prism]

The celestial and hypogean towers on the companion servers are currently unopened for the time being, so stay tuned.

[ocean prism]

We recommend that you load the resource completely first. There is a button to download the resource in the top right corner of the page.

[fading pelican]

Hi I'd like to ask why the collections in certain heroes keep getting removed/switched? Especially the level 2 ones. Is this a bug and how do I stop that from happening

[ocean prism]

Currently, the saved lineups in Arena, Legends' Challenger Tournament, Legends' Championship, Treasure Scramble, etc. will not be affected by the adjustments of the hero's items outside, and after you click on the saved lineups in these places, the items of the heroes outside will be changed to the items in these lineups.

[stray adder]

Thanks for the previous update on the celohypogean towers.

As for the event Get All Heroes, it states new heroes will be added to this event. We've had multiple new heroes now but never updated event to obtain them. Can you check if this is in the pipeline still or maybe forgotten about.

Thanks!

[ocean prism]

The Event will be regularly updated with new Heroes, and you can unlock the rewards as you progress through more campaign stages. The Hero is randomly selected from the Reward Cards, and you can view the Rewards that correspond to the required stages of the Event.

[ocean prism]

We have reviewed your screenshot and recommend that you switch to a smooth network and restart the game, then wait for the game to load for a while and check again.

[thin lance]

i guess that didnt get fixed last time. win the fight. collect the treasure. if you don't move to another tile before closing the game, next time it opens the statue is back and you have to fight again just to get out.

[edit] actually i tapped another tile just to see. the horse and buggy teleported out. haha.. so not exactly stuff afterall, but its def buggy though.

[ocean prism]

We recommend that you try restarting the game to see if that solves the problem.

[gilded cliff]

Chasmic doesn't seem to be affecting chapter 70 at all. Not sure if this is intended, but typically on release of new chapter. The needed powercap drops significantly after the first day or two.

[ocean prism]

This update announcement mentions that the difficulty of some levels in Chapter 69 has been lowered

[gilded cliff]

Yes. But for the past few chapter releases, the RC of the enemies has always lowered for all stages in the newest released chapter. Even with people clearing the early stages, the RC of the enemies have not moved at all.

[ocean prism]

We will continue to confirm the details of the adjustments to the chapters and we will keep you informed of the results.

[ocean prism]

The team confirms that each time a new chapter is updated, the difficulty of some of the levels in the previous chapter is lowered, except that it requires a larger number of people, and the change is relatively small, but it is a change.

[thin lance]

idk if this is a bug or just bad design, but i went through all thr tasked to get thr chests here. I didnt tap rewards in time before it reset for the day and it caused me to lose them all.
Seems like it should not erase your award after doing the work if you didn't tap the cheats in time. give the earned awards first but then reset once the user gets them. either a bug or just bad deaign

[ocean prism]

We have contacted via DM, please check.

[thin lance]

is it this info?

[thin lance]

also a bug i reported maybe a year ago in Forest mania still happens at random where swiping while playing a puzzle will rarely close the puzzle game and instantly go back to the Forest Mania puzzle map. i cant reproduce it on demand. its rare but it happens. probably 2-3 times within the month. sorry i cannot provide any video of the bug. it happens at random. probably a sign i should stop playing and go to bed

[umbral thorn]

I can’t play the game after I’ve switched it to afk companion mode

[ocean prism]

We have sent the messages to your DMs about these two issues. Please confirm and check them.

[ocean prism]

We have contacted you via DM, please check it.

[umbral thorn]

Now i haven't unlocked the wishlist after like 50 or 60 pulls

[ocean prism]

Thank you for your feedback, we will help you check it and get back to you.

[sacred ermine]

Is there a solution, can't send my message through server chat, guild and my friends. always says error

[ocean prism]

We have contacted you via DM, please check it.

[left idol]

My collections and artifacts keep changing everytime I open AFK Arena

[ocean prism]

The collections or artifacts will be changed after you checking the swapping them in Arena.

[left idol]

I tried that already. I also tried changing them in tr/cr but didn't work either

[mint oasis]

just started the game and i cant seem to do anything after starting stage 1-2

[faint bough]

hello, i'm suck with Fallen souls (#8 in Wandering Ballon)
I completed the map a first time without Thoran in my team, so I missed the hidden chest (9/10 chests). Then I retryed, and finally replayed with Thoran in my team -> I got all the chests (2 + 10). But when I want to end the level, it stays stuck on that level. Proposing to replay it, again & again. (and not unlocking #9 of course.)
I have closed the app (BTW I'm on Andoid) restarted, replayed, mulitple times. Always the same thing.
When I go back it only proposes to play it again.
I also emptyed the app cache.
any idea pls?

[mortal heart]

I have pull more 30 Time but I dont unlock wishlist ( in companion)

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We would like to ask if you are still unable to play the game normally after restarting it.

[ocean prism]

You can click to reset the challenge after exiting the event.

[ocean prism]

You need to pull 60 times to unlock the wishlist.

[mint oasis]

I still can't. I've tried restarting and reinstalling. I'm gonna try to let the resources fully download before attempting to start the stage.

[ocean prism]

More details will continue to follow up with you via DM.

[flat elm]

@ocean prism Hello, here’s the situation, I opened it from the astro hall and pulled out a copy of Soliz and it’s not needed anywhere and I can’t pump anything from it. Please do it. Thank you

[ocean prism]

After clearing 22-60, adventurers who gather all the heroes of the same camp to participate in the star prayer ceremony can get the awakened Solise for free.

[flat elm]

I have Soliza, but I tested it and decided to open a copy and it is not needed anywhere. Can I somehow change it to selepogi?

[ocean prism]

We recommend that you use your extra copy of the hero to upgrade your star level

[flat elm]

I can't upgrade a star because it's a companion

[ocean prism]

More details will continue to follow up with you via DM.

[prisma path]

Having sm issue with updating the game , this keeps popping up and restarting all over

[ocean prism]

Regarding the login issue, it is recommended that you try restarting the device and checking again.

[faint bough]

if I replay the challenge I do have the button to end it, but it remains open, and doesn't unlock the #9
I don't see any 'reset' button anywhere

[ocean prism]

Please click on the "Finish Adventure" option to try again.

[glacial iris]

Lvl 30 and doesnt unlock 😦

Having the issue with 2 char

[sick plume]

Companions keeps crashing on loading screen for IOS, redownloaded game and stilll having same issue.

[ocean prism]

The level 30 engraving will be unlocked when your Heroes reach level 201. Please confirm that your heroes have reached level 201.

[buoyant remnant]

Whether it is intentional or not, the Collections assigned to heroes are locked into a formation set, whether it is arena, legends, or scramble. Say I unlock a new collection and assign it to a hero, that will not reflect in any of those formations. If I want to change the collection on the hero, I need to go into every game mode with a saved formation and update the collection in every formation, which is rather annoying in treasure scramble especially. Also what ends up happening if you don't update the collection is every time I edit a formation, it will swap the hero collection back to that old collection even outside of that formation (in my normal heroes list). Even worse, every time you progress to the next iteration in treasure scramble, it swaps to the old collection without you even realizing.
I've just recently discovered this is how it works and I've had to go into every game mode with a formation and update every hero being used with the new collections I've built for them. and save the formations again (and I'm still waiting for treasure scramble to continue cycling to continue fixing all of my hero's collections).

[glacial iris]

Oh, sorry then, they are lvl 200 atm

[ocean prism]

We are aware of this situation and our team is investigating it. We will keep you updated when there is news.

[ocean prism]

We have contacted you via DM, please check.

[faint bough]

I get a 'fermeture réussie' message (> 'successful closing ') ... but I can only play #8 it again. :/

[ocean prism]

More details will continue to follow up with you via DM.

[sick plume]

Any updates? I can’t even open the app anymore. Restarted phone, redownloaded app and won’t work. Classic works fine just not companions.

[ocean prism]

We have contacted you via DM, please check it.

[red juniper]

May i have the same message? Im struggling with the problem as well

[ocean prism]

done

[brisk garden]

gold emblems are bugged on my preordered list, they always appear even though i don't have them preordered, i have been waiting for this to fix it self for a while now.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[heady falcon]

Me too, me too! My collections constantly swapping back to artifacts is driving me mad

[unreal stream]

I cant open the game. Keep on crashed on loading screen

[ocean prism]

Currently, when you check the collections in the features' formations, or make battles in the features, the collection of the hero's screen will be changed as you have checked or the battles status. The hero interface collection is not fixed.

[ocean prism]

Regarding the crashing issue, we have contacted you via private message to learn more and facilitate helping you out.

[serene lichen]

Uhm I haven't played this game since forever I think I just looking into it once in a while but I tried logging in a few minutes ago but somehow I lost my account, i don't know how but I log In with the same Google play account ect. but i just log into some random new account

[ocean prism]

We have contacted you via DM, please check it.

[rancid edge]

the new player command in #classic-questions seems to be missing a link to that channel between "the" and "and"

[ocean prism]

Thank you for your feedback. The team will process the relevant information as soon as possible after confirming it.

[late ember]

In Shadow Invasions I can’t start stage 3. I’ve tried tapping everywhere and it won’t load

[ocean prism]

Please check if your main stage and king's tower are in auto-battle, if so, we recommend that you exit auto-battle first.

[shadow cairn]

Hi AFK Arena Support,

Is it even possible to clear this without downgrading the rewards? I am in the most active and top guild for server21 we still lack the guild level to finish the objective.

[ocean prism]

We verified with the team that it is possible to complete the mission by keeping all guild members active

[shadow cairn]

We can complete it but the rewards are already downgraded. Is this event intended for ROBOTS? top guild not able to complete the objective without nerfed rewards is not even funny. Someone check Server 21 so you will understand what I'm talking about. Since when did you see a top guild retain INACTIVE MEMBERS? all of us are active we kick players offline for 24 hours!

[ocean prism]

We have fed back this task to the team and the team will discuss it internally to see if there is room for optimisation, thank you for your attention!

[shadow cairn]

thanks for looking into this.

[ocean prism]

Anytime!

[ember cedar]

Will you guys ever fix the HB summoning rate cause it says 2.0% but its closer to 1.0% in reailty. Also when u do do we get a refund on all the wasted summons we did due to the bad rates?

[ocean prism]

We have received your feedback on the summoning probability. If there are any related issues later, we will record them.

[icy brook]

Boss (Saveas) despawned at around 30ish % HP. I'm left without any bosses, timer, score or anything. Just an endless stream of mobs coming in with no objective. This is on the shemira side level.

[warm crater]

Hello my game won't load for me

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[warm crater]

Ok I will try, TYSM

[ocean prism]

We have contacted you via DM, please check it.

[blissful kiln]

I cant switch to companions, anyone can help?

[hearty bloom]

Afk arena won't download the newest version when I load up it gets so far then it stops and comes up with error it's not my WiFi cause everything else works fine and it doesn't need an update idk what to do

[hearty bloom]

Does anyone know what I should do?

[ocean prism]

Please download the newest game version to try it again.

[ocean prism]

We have contacted you via DM, please confirm.

[blissful kiln]

It's the newest version, i downloaded it on google play

[hidden frost]

I am currently experiencing the same problem and my app is the latest version.

[drifting helm]

Got big problem after newest version, i cannot play

[ocean prism]

Regarding the issue, we have contacted you via private message to learn more and facilitate helping you out. @drifting helm @hidden frost @blissful kiln

[ocean prism]

We will confirm more details with you via DM.

[limpid agate]

anyone know how to fix this? reinstalling didn’t work

[ocean prism]

It is recommended that you switch the network between 5g and wifi, or use a vpn, then restart the game to check.

[lilac dock]

Nice 👍

[flat elm]

@ocean prism I found a bug in ally aid heroes, Pippa in the team shows white, but in the campaign game it is purple
Companion.

[ocean prism]

We will confirm more details with you via DM.

[neat star]

my game closes instantly after loading phase.

[neat star]

@ocean prism any idea how to fix that ? ^

[ocean prism]

Regarding the login issue, we have contacted you via private message to learn more. Please confirm and check it.

[viral patio]

How that 1k summons event work?

[ocean prism]

If you are referring to the summoning event on the Companions server, you can claim the daily scrolls from the event.

[viral patio]

Where I can claim it

[ocean prism]

You can click on Events button of the Campaign screen, then check the Unlimited Card Draws event.

[viral patio]

Oh so I can only claim 10 per day

[ocean prism]

You can complete stages of the Campaign and claim the hero rewards from the Get All Heroes event.

[neat hamlet]

😭😭

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[quaint mortar]

I just installed AFK Arena on a new Android tablet, when I launched the game it didn't give me the option to choose between Classic or Companions and instead just launched into Companions.

I tried to tap through the introduction to get to the menu and switch to Classic but it's stuck right after the point where you tap the button to help the General. The horse and wagon icon shows up for a moment, then it disappears and the entire screen goes dim and the game stops responding to touch.

The animations continue to run in the background, there are a couple of question marks that I think are placeholders for something that hasn't loaded, and the icon that usually appears when there's a download pending is on the screen but they never go away or change. I can't get any response from the game, nothing I tap on has any effect and I have to force close the app.

I've cleared the data for the app (both cache and all) and tried uninstalling and reinstalling multiple times. I've been on wifi, 5G, and a mobile hotspot. I've restarted the tablet before each attempt and after each uninstall, and it doesn't ever let me get back to the initial screen where it's supposed to let me choose between versions, it just goes straight into the Companions version and then effectively crashes.

[ocean prism]

We are following up with you via DM.

[true moss]

There seems to be a little bit of glitched frame in Skylan's animation, for one frame, a weird shadow sometimes appears under him

[ocean prism]

We've received your feedback on the Skylan animation, we've noted it and the team will discuss optimising it internally, thank you for your feedback!

[twilit meadow]

Game launch seems to be crashing for me today. Attempted a few times (with a few hours in between) + restarted my phone, but the issue still persists

[ocean prism]

We recommend that you try clearing your phone's cache to see if that solves the problem.

[wheat viper]

Can i get back my beast baits?

[ocean prism]

We recommend that you restart the game and check the beast baits agian.

[shadow cairn]

@ocean prism Is it normal that we have players from other servers like 5 and 11 in Alliance Contest? Some of them already reached 60 points and the event just started an hour ago for server 21.

[teal mango]

Oh that could be why the boss was so hard, I was submitting a bug report because I can't even do 1% to the lights martyr that is in S11 alliance contest, nobody has done floor 1 yet. #companions-questions message
possibly the same issue as above

[ocean prism]

@shadow cairn @teal mango There are players from other servers in alliance contest, and it is possible to team up with players from other servers.

[teal mango]

In that case, it seems like the lights martyr in the current alliance event is severely overtuned, i don't think anybody is going to clear floor 1 in my group

If its intended for nobody to clear floor 1 then it should have leaderboard based on hp remaining

[shadow cairn]

Isn't it unfair to group new and old players into one event? How are players being matched since I can also see my whale guildmate in there so I don't thing it's about the total team power or something.

[ocean prism]

Players can voluntarily find teammates, and if they don't find their own teammates, the system will automatically assign them.

[wheat viper]

That's the most basic answer I could have received🤣🤣🤣. I did that and I still didn't got back. I dont want to cry for 60 beast baits, but this is a bad bug.

[ocean prism]

We have re-verified that when bait is selected for that chest, the bait will be added to the bag first, and you will need to use the bait in the bag again for the bait to increase.

[wheat viper]

Thanks for the answer, I found them, but this should be changed because it creates a lot of confusion.

[ocean prism]

Sorry for the misunderstanding, we will record this issue and the team will discuss internally to optimise it, thank you for your feedback!

[ocean prism]

We understand how you feel, and the difficulty of the event may indeed have been adjusted, we have already given feedback to the team, so you can follow the announcement if there are any relevant changes.

[amber storm]

skills do not upgrade or straight up downgrade.

[ocean prism]

Your Twisted Essence is not enough to level up to the next level. You should have more Twisted Essence to level up.

[amber storm]

i know how upgrading works... i am at max level.

the stats dont go up any more here. its actually a downgrade. not sure if its just a visual bug or an actual downgrade.

[ocean prism]

Thank you for your feedback, we have recorded the text issue.

[ocean prism]

This is a visual issue and we will be improving it in future updates. Thank you very much.

[amber storm]

👍

[plucky acorn]

Afk companions crash on ios

[mighty scroll]

same here, game loads for like five seconds and then it crashes

[ocean prism]

Regarding the crashing issue, we recommend that you remove and reinstall the game from app store, and then reboot the phone, and then restart the game to check the issue again. Thank you so much.@mighty scroll@plucky acorn

[tepid violet]

I’ve been trying to log in for the combat rating rewards event since yesterday but each time I try I get this loading sign and after about 10-15 seconds I get the message saying failed to verify captcha I’ve tried both password and verification code log in and I don’t have any vpn/ad blockers or anything of the sort. I just wanna claim my rewards

[buoyant gulch]

Hey, my companions account doesn't show when I login for the combat rating rewards even though it's fully connected in account centre to the email address I log in through, tried to reach support via in-game message but I never get any replies there, anyone knows what to do?

[ocean prism]

Please check to see if the email you entered matches the email linked within the game.

[tepid violet]

i checked again to make sure and they are the same, im still having the same issue

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[eager folio]

hi, I'm playing Wonder Journey and keep being kicked out of the game.
My last progress was deleted although I finished 1/3 part, now I have to start again but keep being disrupted.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

When you encounter the game crash while playing, you can use 'repair the game' and 'clear the cache' to solve the initial problem.
The way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[eager folio]

I follow your guide and it has been loading for 30mins

[ocean prism]

We are following up with you via DM.

[eager folio]

thank you

[ocean prism]

🥰

[mossy mica]

My email is already verified but the mission was not completed.

[mossy mica]

Help me

[ocean prism]

We have contacted you via private message to learn more. Please confirm and check it.

[mossy mica]

Where you contacted me

[ocean prism]

We sent you the message again, please check the private message.

[mossy mica]

I replied

[ocean prism]

Thank you so much.

[mossy mica]

See again

[ocean prism]

Got it.

[analog urchin]

Hi. I was wondering if the test server for classic will get any update?

Its currently still only at version 1.151 while the latest global client is already at 1.156. The last test server client update was still on Sept 27, 2024.

[ocean prism]

The version of the game on the test servers is updated regularly, we recommend that you download the latest version from the store.

[analog urchin]

This is the Google Playstore version of the test server. Can you update it to the latest global version?

[ocean prism]

We will confirm more details with you via DM.

[placid turtle]

A guild member doesn't have phantasmoth in their available beasts list for Hunting Fields, is this a bug? Every other beast is available

[ocean prism]

The team has received this issue and is checking it out, thank you for your feedback!

[novel laurel]

Playing Hunting Fields as Mauler and cant kill the first Gate Boss or Miniboss. When the fight is won this Error appears. I restarted my phone and the game. Iphone 15 pro up to date IOS

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[novel laurel]

I did and got this again .. :/

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

The issue has been fixed, thank you for your attention!❤️

[chrome igloo]

I try to log in to the companions event and I can't. Whenever I enter the code I get in the game, it gives this:

[ocean prism]

You are currently on the Classic service.
This is about the activities related to the companion server, you will need to fill in the account ID of your companion server to receive the reward. The reward will also be issued on your companion service account after redemption.
If you need to switch companion service, you can click on your avatar - Settings - Switch Companion Service.

[chrome igloo]

Thanks

[vapid crystal]

My chat window looks off. Text looks different, oversized, and doesn’t display the entire message if the sentence is long.

[analog urchin]

The test server client has now been updated to the latest version in the Google Playstore. Much thanks!

[icy brook]

Companions:
Okay, this is getting ridiculous. I thought it might be an issue on my end, but the travel notes rewards are extremely difficult to claim sometimes cuz it doesnt register that you're even clicking on them. I'm not talking about lag. The click itself happens, you can see the VFX and hear the SFX, but it just doesn't click it. If you spam it hard, it would eventually go through.
But now I'm having the same issue, but worse with Shadow Invasions. Stage 12, you literally can not click. You can click the Trials of Annihalation, which are locked, but not 12. Or 13 or the MK stage, for that matter. The previous stages also had some issues, but they weren't as bad. It seems like someone straight up forgot to program the click zone trigger for it or something.

[ocean prism]

We have noted the chat section, please wait for a future update to adjust it.

[ocean prism]

You're welcome. If you have any further concerns, please do not hesitate to contact us.

[ocean prism]

We will confirm more details with you via DM.

[icy brook]

Companions:
Shadow Invasions sometimes has mismatching graphics vs function in terms of terrain. Places that should have terrain - there isn't, functionally, and you (and monsters) can go through there and all (shown below in pic), and vice versa - places, where there shouldn't be any, you can't go through. This has happened across different devices, on different stages (currently this is on stage 12) and with different characters (mirael, hogan, ira).

[ocean prism]

Thank you for your feedback, we have recorded the issue about the Shadow Invasions.

[tepid violet]

follow up, im having the exact same issue but with the "share for rewards" event on the companions server, the email i use for both games is the same and my companions id is 183009 on sever 7, i get the same captcha verification failed and haven't been able to get any rewards because of this

[ocean prism]

We would like to confirm the verification code that you viewed in the email.
We recommend that you avoid clicking the ‘get code’ button too often, and that you try switching to a different web or browser programme to see this login issue.

[tepid violet]

just tried a different browser and its still the same issue even when pressing get code just once

[ocean prism]

We have contacted you via private message to learn more. Please confirm and check it.

[wooden wasp]

I don't know if this is a bug, my account is very old and I would like to play the afk arena companions but it doesn't give me the option to switch to those servers.

[analog urchin]

Update your client. you're at version 1.149

The latest client is v1.156

[wooden wasp]

but google play won't let me update anymore lol

[wooden wasp]

@analog urchin now what?

[nimble jungle]

Why does my guild miss out on this?

[spiral sentinel]

Hunting fields log still uses the old boss’s name

[nimble jungle]

Sometimes I don't get a time chest when it shows that I earned one from beating a stage

[ocean prism]

We recommend that you download the latest version of the installation package from the game store (Google or Apple).

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

Please provide us with the location information of the boss and we will look into your issue further.

[spiral sentinel]

(32, 104) it happened when I killed one of the beacons and it gave that notification in the log

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

Please describe in detail how and when you received the chest and we will look into it further.

[nimble jungle]

It's happened a few times. Victory screen shows a chest but it's not always awarded. I did get the one from this screenshot though, just showing how it looks. I think it's a bug when you use auto.

[ocean prism]

This chest is opened directly from this page and does not go into your bag.

[nimble jungle]

Yes and on auto you can't seem to open it from the page, even if you stop auto to claim it.

[ocean prism]

You can open this chest when the auto-battle stops and will get random items such as dust, hero experience, etc.

[fossil plinth]

Have no idea if it is a bug or not, but I do not have the right tiers and missing 1 hero in hero returnes (companion) have tried to log in again, link again but still the same

[ocean prism]

The Heroes Return event doesn't inherit all hero stats, and some heroes can only be acquired through other channels, such as Mishka, Daimon, Nevanthi, etc.

[fossil plinth]

Thanks for the information then I know, didn't find any information about it so that's why I wrote here.

[ocean prism]

Anytime!🥰

[naive vault]

Why does collections still switching? after exiting NC/TS my whole teams are again to setup. Why there is no way to set default collections which was once saved for campaign and towers? Dont answer me with funny switch button "last using formation" feature, cause that is not solution. I swear, thats most frustrating feature ever implemented. There is plenty repeated reports here by pissed ppl and after years of complains we are still skipped

[shut heath]

can anyone in here help get my account back i cant login

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We have contacted you in DM, please check it.

[shut heath]

yes i replied did u see?

[carmine wagon]

companion server, the game just stuck here after winning both stage, when I click on attack it just show that I already obtain victorious on both stage

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[radiant sparrow]

After update on test, the interface changed and can no longer see the time of individual team in battle report in NC. Also the interface still doesn't show the full 2 teams at once, we need to scroll to see the dmg of enemy remaining heroes which makes screenshotting full data impossible. As seen in 2nd ss

[rancid edge]

Please fix the individual time for NC before release on live servers - its the single most important thing in the entire interface

[weary oak]

After changing the voices to japanese, some characters are missing their voices, and not all of their voicelines are dubbed. I tried to clear the cache, but it did nothing

[ocean prism]

@radiant sparrow @rancid edge We have recorded the issue and the team will discuss optimization internally, thank you for your feedback!

[rancid edge]

🙏 thank you, this impacts sharing NC results with guild mates

[ocean prism]

Voices need to be loaded, and resources need to be reloaded after switching languages.

[shadow pendant]

On the test server for classic, the individual round times for Nightmare Corridor are missing

[ocean prism]

Regarding the issue of time display, the team expects to optimize it in the following, thank you for your attention!

[shadow pendant]

Thank you! If you need, here is a screenshot from a friend:

[ocean prism]

Thank you for the information!❤️

[weary oak]

So what should I be doing exactly ?

[ocean prism]

We recommend that you try repairing the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[weary oak]

Before or after downloading the voices ?

[ocean prism]

After you change the voice.

[ocean prism]

We understand your feelings and apologize for the inconvenience.

[weary oak]

I did it, but some characters still don't have their voices and some don't have all their dialogues dubbed

Ok so I fixed it by downloading the voices in chinese and then in japanese again

[ocean prism]

Thank you for your feedback.

[weary oak]

No worries

[ocean prism]

If you have any further concerns, please do not hesitate to contact us.

[weary oak]

I will, thanks

[nimble jungle]

OK just had this happen again, no screenshot unfortunately as it happened fast. I beat 27-9 in forked fate while on auto. Went to check what I'd earned and it showed a time chest in the rewards but then I didn't get to open one

[icy brook]

Companions:
If you are auto-battling and pass a chapter, you don't get the time chest. I thought this was the case, but wasn't sure before. I've now seen it for sure multiple times and I'm quite certain this is the case.
Please fix ASAP and reimburse for the lost progress. These rewards are very important.
Others have also noted this multiple times in the companions chats.
Edit: After a back and forth, apparently this is very likely to just be animations from forked path, where you're not supposed to (and not getting, as such) any time chests.

[ocean prism]

We have contacted you via DM, please check.

[spiral sentinel]

My Daemia and Lyca just straight up vanished

[ocean prism]

There is no time chest reward in the completion reward of the forked fate, and there is a display issue for the Time Chest.

[boreal sky]

Есть русскоязычная поддержка?

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

Вы можете подробно описать свою проблему или обратиться в службу поддержки клиентов в игре, и мы ответим вам на русском языке.

[carmine wagon]

Companion server: the guild treasure hunt event is bugged, it’s the last day of the event and the battle never starts since day 1

[ocean prism]

We will confirm more details with you via DM.

[hard loom]

Game keeps crashing in various battle stages (not everywhere). Storage of my device's not the issue, "Repair Game" doesn't solve it either, Player Support's just about as useless as it was 5 years ago. How do I fix the game?

[ocean prism]

More details will continue to follow up with you via DM.

[eager folio]

hi, is this a bug or did I play this wrong?

[ocean prism]

This map needs to be completed in two installments, which we have sent you privately.

[rancid edge]

Hi, I wanted to confirm if this was a translation error or like this. Does Zohra's SP compare the ally's IS with the enemies IS, or with the enemies TY?

[ocean prism]

Zohra's SP compare the ally's IS with the enemy's IS.

[rancid edge]

thank you!

[ocean prism]

My pleasure.

[placid turtle]

The times were added back to Nightmare Corridor battle reports (on test server), but now tapping on other bosses doesn't do anything and it's stuck on the first boss

[ocean prism]

We've already fed back to the team about this issue and the team is checking it out, thanks for your feedback!

[ocean prism]

This issue has been fixed by the team, please check it out in-game.

[placid turtle]

Yep, seems to be working now, thank you

[ocean prism]

Anytime!

[ember cedar]

@ocean prism help pls I cant update the game.

[ocean prism]

We recommend that you uninstall and reinstall, then switch networks (WiFi/4G/VPN) and log into the game to see if that solves the problem.

[ember cedar]

okay, I tried both and didnt help

[ocean prism]

More details will continue to follow up with you via DM.

[weak juniper]

Ever since I swapped to my new phone, all the Auto-Battle functions are gone. Reinstalling and login anew didn't help. Any tips?
UID 108592617
Server S722

[ocean prism]

Please check to see if you have turned on the auto-battle button in your settings.

[visual bone]

games not updating and i tried uninstalling and reinstalling

[ocean prism]

It is recommended that you reboot the device and then open the game to check it out.

[visual bone]

@ocean prism didnt work

[ember cedar]

Try letting it download the whole patch in the background and then press confirm. Fixed it for me

[ocean prism]

We are still looking into this issue and currently recommend that you try opening and closing the game a few more times.

[visual bone]

i just got it to work but now i lost my acc, nevermind i think i got it to work

[ocean prism]

Glad to see it works.

[ocean prism]

Thank you so much.

[shadow pendant]

I’ve already reinstalled and rebooted my phone

[visual bone]

also the game seems to be stuck loading

[ocean prism]

More details will continue to follow up with you via DM.

[icy brook]

Companions:
Warek has become zolrath in disguise, when leveling up his SI

[lone talon]

And it's repeated all the time.

[icy brook]

Companions:
Auto-battle (the one that unlocks later) sometimes ends after a single failure. It usually happens after victories. I'm wondering if it's not the earlier auto-battle that happens upon victory, somehow overriding the other one.

[abstract bolt]

I have the same bug, i did delete and install nothing works

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

If the automatic battle fails 10 times, it will stop automatically. At the same time, if you challenge a level that contains a time treasure chest, it will automatically pause after passing the level, allowing you to collect the time treasure chest.

[ocean prism]

We have contacted you via private message, please check it.

[vernal shuttle]

Left corner buttons doesnt work ( events etc)

[tribal osprey]

Won’t let me redeem codes

[ocean prism]

We recommend that you provide us with relevant screenshots for inspection.

[visual bone]

i'm having the same problem

[visual bone]

@ocean prism an eta on the lag issues

[vernal shuttle]

Nothing actually works loading all the time

[visual bone]

this

[ocean prism]

We have contacted you via private message, please confirm it.

[proud hazel]

@ocean prism most of the buildings don't load since update. I'm getting question marks all over cant see summons, can't see fights. Lots of problem.

[ocean prism]

It looks like the extra resources aren't downloading fully. We suggest you tap on avatar setting, then advanced setting, then repair game and download it again.

[icy brook]

I know that. It was neither of those cases.
And it has happened before, I just happened to see it very clearly this time.

[abstract bolt]

I got in guys after couple of hours, it fixes itself but after delete and download

[unreal jay]

I can't collect my rare soulstones. I got a lot from clearing 500 floors in King's Tower.

When I try to collect it says I'm at maximum capacity. But my bag is empty.

[left drum]

I tried submitting this via the game but the support there is absolutely useless, to the point that if I was a new player reporting this problem, I'd probably just quit the game as their replies serve almost zero relevance to the issue.

There is a long standing bug with the store, where unticking the gold Pre Order purchase of Primordial Emblem (the purple SI coins) still brings it up for quick purchase for gold. Basically, it ignores the fact you've told it not to purchase it. Here is a lil video showing it unticked, and then it displaying for purchase using quick buy.

It's been longstanding for months, have faced it on multiple accounts/devices. It renders the quick buy functionality useless when that coin is listed.

[tribal osprey]

@ocean prism what about the codes?

[surreal oar]

Astral Devourer why one of my 3 account's score 0 damages on 3 over 5 attacks ? I have changed teams on the 3rd fight and the 4th fight before scoring.

[ocean prism]

We have contacted you via DM, please check it.

[unreal jay]

@ocean prism I still can't collect the rare soulstones.

[ocean prism]

Regarding your issue with the blue soulstones, we will continue to contact you in the Dms, please check it out.

[ocean prism]

We have contacted you via DM, please check it.

[left drum]

Haven't got one, I've sent you one instead.

[ocean prism]

Players need to coordinate magic damage characters and negative effect characters to reduce the stability of the Star Devourer to cause damage. The specific mechanism can be seen in the skills "Nova Detonation", "Dark implosion"

[vernal shuttle]

Twin fates button lag outs whole game everything stop works bc of that

[ocean prism]

We have contacted you via DM.

[ocean prism]

Regarding the issue you mentioned, we have contacted you via private chat.

[drifting pewter]

Buttons don't work

[little egret]

I have an issue and it says customer support is away... i ordered a 24.99 pack off of the garrison troop section but never recieved the rewards... i ordered it last night and still haven't

[royal crater]

Hey, help pls.
I can't change language the game.

I can't see form guild trials, when it click i got disconnected.

I can't see form on nightmare corridor.

Thanks.

[ocean prism]

We have fixed this issue, please restart the game for verification.

[ocean prism]

We have contacted you via DM. Please confirm it.

[ocean prism]

It looks like the extra resources aren't downloading completely. We recommend that you tap on Avatar Settings, then Advanced Settings, then Repair Game and download again.

[royal crater]

I've try it but still got nothing.

[cursive vortex]

I have the same issue (as well as others) and it still persists.

[drifting pewter]

Nothing has changed

[wild sundial]

I can't look at the other teams in my NC battle history. It just shows me the first team and tapping on the other teams does nothing.

[ocean prism]

@wild sundial @drifting pewter @cursive vortex @royal crater There will be further confirmation of your private information in your private message.

[rancid edge]

I tried uninstalling the game and reinstalling it to fix it, but the game put me straight on companions instead of giving me a choice between classic and companions, is this intended?

[ocean prism]

You can click on avatar, settings, switch Classic to join the Classic server.

[rancid edge]

But is it supposed to instantly send new players to companions instead of giving a choice? This will kill classic

[ocean prism]

Thank you for the server selection point, we will note this and look into it.

[signal holly]

yeah, when i downloaded first time i think i playing classic, but instead i got companions

[ocean prism]

Thank you for your feedback. We recommend that you switch versions according to the suggestions above, and we will help you record your feedback.

[white wind]

Any idea why I cant claim it?

[ocean prism]

After checking, the rewards need to complete the relevant personal tasks before they can be collected. We recommend that you click on the treasure hunting rewards at the bottom right of hunting fields to check.

[fickle dune]

Just downloaded AFK arena for a friend and turns out it automatically puts you into companions and doesnt even let you choose between classic and companions??? This is completely killing all new players going to classic mode which is completly unfair to the community please make it so new players can atleast choose the experience they want to play instead of forcing players into companions and killing off classic mode

[ocean prism]

Thank you for your feedback, we will be gathering your opinions and the situation regarding the Classic and Companions servers so that our team can consider optimizations to improve your experience.

[gritty nexus]

Whoever is running this support account youre my hero❤️

[ocean prism]

Thank you so much.

[icy brook]

Classic:
Since the Zohra update (I think?), leveling up the RC by holding down the button does not work. It counts down, brings up the "use consumables" ui, annoyingly without any grace period as usual, but then when you leave, you realize the exp wasn't spent, and you still have it. You have to do it in single clicks for it to count. Easily reproducable.

[ocean prism]

We have contacted you via DM, please check it.

[queen epoch]

Yo what is this? It keeps showing this each time I clear the stage this is the 5th time and I have restarted the game twice now

[ocean prism]

More details will continue to follow up with you via DM.

[visual bone]

i'm having this issue but with stage 19

[ocean prism]

We have contacted you via DM, please check it.

[glossy lava]

Why can't I collect the reward? I have scored a 176 which is more than the required 110

[ocean prism]

You need to get a rating of A and a score of 110.

[tight iron]

I am having this issue in campaign and also lightbearer tower

[visual bone]

nice to see that bugs are never fixed

[ocean prism]

More details will continue to follow up with you via DM.

[daring garden]

Companions
My duo is level 331 but hired heroes are same level as my lowest unit 297 despite them being 30 levels higher than me.
According to the rules the levels should deficit can go to 20 levels higher than my units so 320 instead of 297

[ocean prism]

The player you have grouped on your profile page is the player in your dream group, and may not be the same player as the player you have grouped in your main chapter.

[muted ferry]

Hello I think I somehow deadlocked myself in the winter event. Pls tell me I’m just dumb.

[ocean prism]

Please check to see if you completed the dialogue with Demon Zikis in the 6th map.

[daring garden]

I know I'm talking about the main chapter and the fact his player level is dependent on my lowest level instead of the 20 gap rule

[ocean prism]

We will confirm more details with you via DM.

[muted ferry]

Well damn I was stupid thank you very much this fixed it!

[ocean prism]

Anytime!

[radiant sparrow]

Using jerome skin in battle causes bug ( can't verify battle data )

[ocean prism]

Currently with the new skin of Jerome there may be an error reported, the team has received this issue and will fix it as soon as possible. We recommend that you do not use this skin yet.

[autumn dagger]

R4 in CR has a damage bug. I didn’t notice this bug in my previous attempts, so swapped heroes around and wasted a bunch of diamonds and attempts. My hit clearly did 29.8b, but the game only counted it as 23b. As CR calc is almost here, this is quite an urgent issue. Please help me.

[ocean prism]

We verified with the team that the damage shown during the battle is not calculated for Boss damage reduction, please refer to the clearing panel.

[autumn dagger]

Why does it match for other players then?

Is only my damage reduced for boss damage reduction?

[ocean prism]

This issue is caused by the problem of displaying damage to Jerome's skin. It is recommended to use the actual damage at the time of settlement.

[rancid edge]

for shalltear, could I get a clarification on the SI skill description?

Can the buffs accumulate (like up to 150% attack rating buff at the same time), OR only one instance be active at a time (meaning, 30% buff at 5 different points in battles)

[autumn dagger]

that doesn't make any sense. Both my replay and the replay of the other player I sent does not use the new skin

I wouldn't have a problem if the damage mismatch was universal across all players, but it is evidently not

I just lost 6b damage damage in my CR hit for seemingly no reason, which made me place a lot lower than where I was supposed to

[ocean prism]

We have contacted you via DM, please check.

[autumn dagger]

do you mean discord DM?

I don't see anything in my Discord DM

[ocean prism]

Since we are not in the same channel, we recommend that you request to be a friend.

[icy brook]

Companions:
Values in the description of Shalltear's second skill are switched. I'm not sure if that's just a description error, or a much bigger one.

[ocean prism]

Thank you for your feedback, we will optimise this translation issue.

[jaunty plank]

Companions: When I try to click on something it says "Error: Connection failed. Please check your network settings and try again." But actually my internet is working and everything works fine in "Classic". It only happens in Companions

[glossy lava]

Why won't my reward release? I have the star rank for my rug which out ranks the A rank and it's impossible to get an A rank with such low points.
So how can this get resolved?

[jaunty plank]

Here are pictures if needed. As you can see, the battle button is also gone. But in Classic everything is fine

[icy brook]

Companions: for the second time now, we pay for double rewards from guild hunt on the next day, and we don't get them. I thought last one mightve been a fluke or cuz boss switched, but no.

[ocean prism]

Regarding the network connection, it is recommended that you reboot your device and switch networks to check it again.

[ocean prism]

You can check if you have made it with 150 for Tactility.

[ocean prism]

For guild hunt issue, you can click on the Reward Increase and Rewards buttons to see specifics.

[ionic edge]

the chat font is bugged, always max size no matter the settings. it's pretty annoying and I've seen couple guildies complaining about that too. can we expect hotfix any time soon?

[icy brook]

That answered absolutely nothing.

[ocean prism]

We recommend that you swipe right on the chat screen, then find the settings button in the upper left corner and click to adjust the font size. After adjustment, please remember to click the √ option to save the change.

[ocean prism]

Double rewards will not take effect until the next day after consuming the items.

[ionic edge]

Thank you for the recommendation but I'm gonna have to repeat myself - no matter the settings. Adding screenshots of my settings (tiny) and the actual (mega) size in chat.

[ocean prism]

Regarding the font issue, we would like to explain that after this update, the team intentionally adjusted the font larger overall. We have received feedback from other players that the font is too large, and the team will be discussing optimization internally, thank you for your attention!

[icy brook]

I am quite aware of that. And I have implied that in my message. Your point being?
I will rephrase it for you: After it has been activated, the following day does not have the effect, which it should.

[ocean prism]

More details will continue to follow up with you via DM.

[stray adder]

Companions

When we combine the same tier pet, now there is a chance to get 0 tier upgrades. Feels like this changed since latest patch.

I have combined a lot of pets before patch, and would always get option for higher tier.

4+4=5
5+5=6
Etc

Now it can be
4+4=4
5+5=5

Can you check if this is intended or a bug, because it takes hundreds of pet tokens to get an ascended pet, and then we have a chance to lose it for zero gain

[ocean prism]

The number of beast talents synthesized is determined by the number of beast talents involved in the synthesis. According to your beasts of the screenshot, it has a rate to get 4 after combining.

[stray adder]

I understand, but we would always get a Recommended beast with higher tier. I've done 20+ combinations and this is the first time to not grant me an option for higher tier. Multiple people are also reporting the same now.

Hence I ask if something changed intentionally on latest patch, or if it's a bug, or maybe a feature from the start which no one reported on.

Either way, can we feed this back for review to the devs? As you can imagine, combining 2 ascended pets of the same tier to gain zero and lose an ascended pet is really painful with how hard pets are to obtain

[ocean prism]

Synthesized talents are randomized. We will record your problem and feed back to the team, the team will discuss the optimization internally, thank you for your attention!

[wet copper]

I think this is the right channel, but I'm trying to buy the new dimensional and keep running into this error. It's been going on for several days now and what I found online said something about playing for 2 hours if it is a "new" device to show the account is still owned. Not sure what else to do at this point.

[ocean prism]

This prompt indicates that Google service is unavailable. We recommend that you wait for a while and try again.

[visual bone]

there is no voice over when i select shaltear skin in the noble tavern

[merry fulcrum]

Don't know why this is happening. Is it due to using the new rented timed event dimensional hero?

[agile dew]

Bug item event

[ocean prism]

This is normal. This skin has no voice.

[visual bone]

@ocean prismwhy

[ocean prism]

This skin has been designed without a voice.

[visual bone]

why design a skin with no voice

[merry fulcrum]

@ocean prism is this intended? The error message don't tell me much

[gritty nexus]

You guys said youre going to make it easier to choose between classic and companions yet when you install there isnt even an option for classic unless you go into setting. It 100% should be the opposite, also things like what I am linking are just rediculous #classic-questions message

[bronze sparrow]

dimensionals don’t count for this badge on companions

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

We'll record that there's a login screen that shows a view of the server selection.
Currently you can click on your avatar in-game, settings, and switch to Classic or Companions.

[ocean prism]

We have recorded the achievement question, and we will synchronise the result of this question with you via PM. Thank you so much.

[inner anvil]

Not sure if intentional but enemies have a strange level ramp and in some instances, a later stage would have lower enemy level than the previous, probably as a side effect to the campaign level reduction. The level ramp is inconsistent.

[restive trench]

i keep getting this error and idk how to fix. all im trying to do is get from companions to classic. edit: let it sit and im in so dw abt it 👍

[simple igloo]

I just opened my Mystic Starforge red chests. I took a screenshot of the first 10 pull, as you can see there were 4 awakened choice fragment chests (I received 5 in total).

However as you can see in the subsequent screenshots I only have 1 with the expected heroes in there as it shows on the reward screen (with the additions of Alucius, gavus, etc). 4 of the ones I received are the old type with only 6 options. Is this a bug or was there supposed to be a chance of the old fragment chests in there as well as the new ones?

[ocean prism]

Regarding the Shard Chest issue, we have provided feedback to the team, the team is currently reviewing the issue, we will update you as soon as there is a result, thank you in advance for your patience!

[thin lance]

is there some kind of memory leak in the latest update? im on pixel 9 and its been absolutely fine but today when i launched eveything sounds echo'y and glitchy like something is going on. i tried screen recording and it sounded ok, mostly ok in the vid aside being being slightly choppy. just wondering if its being reported if anyone else is getting that now

[thin lance]

follow up: i noticed Android was updated. after restarting the phone the game performance was back to normal

[ocean prism]

This is normal, in the Devourer's Ascent activity, occupying a Nebular Spire benefits all players on the server by reducing the stage difficulty. The more spires you occupy, the easier the challenges become.

[ocean prism]

We recommend that you try reinstalling the App to see if this solves the problem.

[ocean prism]

There may have been a problem loading resources, if you experience this again you can try to repair the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[jolly peak]

I cant login to game. Is there any chance I can login with ID or username?

[ocean prism]

We are currently organising the information of players with abnormal data and will process the abnormal chests as soon as possible, which is expected to be completed within 2 business days. Thank you for your patience!

[ocean prism]

More details will continue to follow up with you via DM.

[jolly peak]

No need to I got my account back

[ocean prism]

Ok, glad your issue is resolved!

[stark pagoda]

Is it possible to see how many pulls I’ve done for Lan since the last copy I recieved of her? The recruitment history only shows 10 days of pulling, and that is not enough for me :(. My ID is 157611543

[simple igloo]

Sounds good, thanks!

[ocean prism]

We have contacted you via DM, please check it. Thank you so much.

[ocean prism]

You're welcome. If you have any further concerns, please do not hesitate to contact us.

[restive trench]

im all good now so thx 😄

[ocean prism]

My pleasure.

[sleek arrow]

No matter what I do, I can’t seem to remove the gold emblems from my preorder.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[sleek arrow]

Worked like a charm! Thank you!

[ocean prism]

Anytime!🥰

[wooden crest]

Hi! I'm stuck in the winter event last stage. Can't get 2nd song. Repairing the game didn't help.

[ocean prism]

These are the positions of the three scores for your reference.

[wooden crest]

Ahhh...I didn't see that burrel, thx a lot!

[ocean prism]

My pleasure🥰

[hearty ridge]

Hey, is this a bug? AFK companions (Rowan is immortal)

[astral night]

i believe he's just using one of his passives that when he gets a "massive amount" of damage he consumes -50 energy to negate the damage iirc

[jade sky]

Hi, I have same problem as person few messages above. After Mystic Starforge I received mix of old and new awakened choice fragment chests, why? Could you please switch old ones to new chests?
id: 136024551

[ocean prism]

This is normal. You can check Rowan's Damage Control skill. If you receive more than 10% of your health damage, it will consume energy to offset the damage.

[ocean prism]

We have contacted you via DM.

[echo compass]

now that're some real dreamland doubles 💀

[ocean prism]

We have contacted you via DM, please check it. Thank you so much.

[ocean prism]

Thank you very much for your help with the player question.

[astral night]

You're welcome!

[ocean prism]

Best wishes.

[slate sapphire]

Hi any fix regarding this issue?

[ocean prism]

Based on the error in the screenshot, we recommend that you reboot your device and start the game to see if it works.

[spice shell]

I have fps drop on my phone since today is it normal? Never had that before. I dont have anything else running, I restarted my phone and its still doing it... I have a Pixel9

[ocean prism]

More details will continue to follow up with you via DM.

[scenic sonnet]

What the hell is this mess about blocking a pet in abex after it already started?

[lone talon]

I can't use the GHOST pet Against the abyssal boss

[ocean prism]

@scenic sonnet @lone talon We have fixed the issue in the Vault of Time where the Candy Booster skill effect of Treatspector was causing some teams to be prone to fluctuating abnormal damage. To prevent unstable high damage from affecting the fairness of the play style, Treatspector will be unavailable during the current Vault of Time and will be fixed in subsequent updates.

[scenic sonnet]

There was nothing abnormal with the damage. It was strong but within range of other team compositions. Completely blocking the comp when the event is already ongoing is very demoralizing for your player base. This low blow will destroy what's left of the community.

[rancid edge]

Interesting that you still leave the gwyn version, which abuses the enrage mechanic in the same way, untouched! It's almost like this is a decision guided by money.

[ocean prism]

We have confirmed that the candy booster effect on Treatspector is causing some teams to experience large fluctuations in abnormal damage, and we will be addressing this in the future.

[ocean prism]

We ever received feedback on Gwyneth's issue and have verified that there are no anomalies.

[rancid edge]

Thanks for the reply - I'm aware that it has no anomalies. The Gwyn team works by doing one big hit of damage before the boss can ramp up its defenses with its enrage meter. The treatspector team works in the same way, as far as I understand.

Was there a bug in the treatspector team, beyond this manipulation of the enrage mechanic? There is a message from the devs from 3 months or so ago, saying that this mechanic was intended (for the previous AE, where the damage was only about 20b instead of the 50b this time)

[spiral sentinel]

Morrow is for some reason causing Treznor to bug and become completely invulnerable. He literally takes no damage and just stands there covered in Morrow’s color effects, but the bug didn’t happen when I removed Morrow

[spiral sentinel]

I think what had happened is Morrow prevented Treznor from using his ultimate once he dropped below the health threshold to dismount, Treznor didn’t know what to do and just stood there stuck

[ocean prism]

We have found that in Vault of Time, the Candy Booster skill effect of Treatspector makes some teams susceptible to large fluctuations in damage anomalies. Unlike Gwyneth, this is a damage anomaly.

[ocean prism]

The team verifies that this is due to the fact that Treznor, who has three red furniture, will not be hit below a certain blood level while mounted, at which point he remains in control.

[spiral sentinel]

Well yes but if you watch the clip he takes no damage and doesn’t even pop up immune. I timed out because he would not take damage, dismount, or fight

[ocean prism]

That's normal. While mounted, damage dealt by enemies can only reduce Treznor's health down to 25% of his max health.

[spiral sentinel]

I know that is his effect, just he refused to dismount as you can see in the clip. He hit that threshold then would not dismount and stayed mounted while immune. I timed out because he wouldn’t dismount upon reaching that threshold and became stuck. I’m not trying to be rude just please watch the clip, as it shows him reaching that threshold, freezing for the rest of the match while under the effect of morrow, and despite being hit by multiple scarlet ults takes no damage and does not show up as immune either.

My problem is that the rule is he is supposed to dismount upon reaching 25% health, but he wouldn’t for some reason

[ocean prism]

He didn't dismount because he had been in a controlled position.

[dusky seal]

I tried to open companions and it's just giving me this error when it starts up; I can't even switch back to Classic

[ocean prism]

We recommend that you try switching networks (WiFi/4G) or using a VPN to see if that solves the problem.

[dusky seal]

Uninstalling and Reinstalling the game fixed the issue; thanks though

[inner anvil]

The free bundle cannot be claimed despite the notification telling me there's a free bundle. It would probably be easy to fix.

[ocean prism]

For this free offer, players will need to purchase the perk card in order to unlock the perk.

[spiral sentinel]

How is that free then?

[ocean prism]

This happens when he has three red pieces of furniture, which is normal.

[spiral sentinel]

I was referring to the bundle

[ocean prism]

We've contacted you via DM, please check it.

[dusky seal]

The historic Venture Ancient Seal appears to be bugged; I can't get the lamp to progress; did I somehow miss something?
Edit: I'm stupid; you can active the sun cave without the stone

[ocean prism]

Thanks for the update, glad to know you've resolved the issue.

[placid turtle]

There is no save preset or use preset button when editing formations from the formations tab on the heroes page:
Also, the collections page button stops at 10 here even though there are 11 teams in this particular formation

[round sky]

Afk companions: Crassio seems to be able to completely ignore shalltear's extra lives and just kill her right away

[ocean prism]

You can go to the Formations tab on the Heroes page, click Formations, then click Artefacts and Collection, then click Gear or Change, then click Collection Management, then you will see the Save to Preset button and the Preset button at the bottom of the screen.

We've noted the issue you mentioned with the number of formations displayed and will be addressing this in a future update. For now, if you want to change the formations for Team 1 or Team 11, you can do so by going back to the relevant team and clicking on the Formations button. Thank you very much.

[ocean prism]

We have contacted you via DM, please check. Thank you very much.

[dusky briar]

(Companions)

Game doesn’t go through 19-16 forked fate. I’ve passed this stage multiple times by now, but this message keeps popping up

[fallen oracle]

Can’t even start the game

[buoyant remnant]

Currently at 121 days played and the Rebirth feature says I have not reached 120 days played.

[ocean prism]

We recommend that you try switching networks (WiFi/4G) or using a VPN to see if that solves the problem.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

We will confirm more details with you via DM.

[fallen oracle]

I let it run while having the error to finish the update. After that I restart and the app works

[ocean prism]

Ok, glad your problem is solved!

[hollow bison]

Cant update?

[ocean prism]

We are following up with you via DM.

[flat elm]

@ocean prism

[ocean prism]

Awakened Solise in the companion server requires a certain number of white qualities of heroes of the same race to unlock, not upgrades in the Temple of Ascension

[gleaming spindle]

Game was stuck in loading screen i tryed reinstall now i keep getting this error i play classic

[granite geyser]

hi, i lost my data is there any way i can get it back? i can provide details on specifics of what happened but idk how to prove what account is mine and stuff

[ocean prism]

We have contacted you via DM. Please check it.

[ocean prism]

More details will continue to follow up with you via DM.

[naive drum]

I got softlocked in Whispering currents.
(stayed at inn, helped girl) At night 3 i talked to carpenter, go for wood near hunter, cutscene, enter hut.
Can't pull bombs, Can't reach inn, altars have only close option.
oh yea also secret door have open button but nothing happens when i press it.

[ocean prism]

Click on the 'Quests' button to see the tips. There is a special tile on the map that you can click on to see the next steps.

[lusty patio]

I cleared chapter 14 and should have gotten the rush rewards to include his skin but never got it? Is this a glitch or did I miss something?

[ocean prism]

We checked that the skin is only available to the first 500 players who complete chapters 13 - 40.

[weak marsh]

I have a few heroes in my classic server account that is over mythic rank, but when I want to activate the privileges for the unlimited 50 hero summon, it says that my classic server account does not have 1 hero that is mythic rank.

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

From your screenshots, we don't find any problem at the moment, please describe it in detail and we will check it further.

[pliant rain]

Every time I go to open the mail the game soft crashes and I cannot do anything else

[ocean prism]

We have contacted you via DM, please check it.

[radiant sparrow]

Why u guys still haven't fixed jerome skin bug ? It happens in kt too along with campaign. Reported this bug weeks ago still not fixed

[ocean prism]

Glad you contacted us, we have informed you from DM, please check it.

[lime sorrel]

I am trying to install the game after a few months hiatus but once the play store finishes downloading and goes to "installing..." it fails without any errors.

I tried restarting the phone, clearing play store cache, both wifi and mobile data downloads, other games that I tried installing did so without issues.

[ocean prism]

More details will continue to follow up with you via DM.

[hollow crater]

So this happens in Temporal Rift. For both Vexing, Blessed realms and Flora's Dew.

[ocean prism]

We have contacted you via DM, thank you for checking.

[lost barn]

I can’t see the menu

[lost barn]

@ocean prism

[ocean prism]

We have contacted you via DM, thank you for checking it out.

[dusky briar]

Alliance contest is not adding my dream realm participation from yesterday 🙃

[ocean prism]

We have contacted you via DM, please check it.

[white drum]

My collections artefacts randomly unequip themselves from my heroes and sometime replace themselves with another artefact while I'm offline

This is so annoying please fix it....

[ocean prism]

You can set up a 'preset' for a collection in Bag-Collection-'Collection Management', and you can set up up to 3 presets.

Once you have saved the preset, you can use it from the Collection Management screen or from the Battle Setup screen (the little eye in the middle of the Battle Setup screen).
After applying the preset, the Hero's Collection will be updated to reflect the Hero's Collection set in the preset.

You can save/overwrite the collection worn by Heroes already in battle to the preset from the Battleground screen.

[white drum]

Ok thank for the info, but it doesn't explain why artefacts change themselves if we don't use any preset. I mean, I get it that making a preset fix the bug, but it's confusing for people that don't know, so you could consider apply a fix to presetless players, or add a warn message if they don't use any preset that it may change without notice?

[ocean prism]

We will be collecting your feedback and the situation regarding the equipment change notification message so that our team can consider improvements for a better gameplay experience.

[mystic hedge]

У меня аналогичная проблемма

[ocean prism]

Спасибо за ваш отзыв, мы знаем о проблеме с этими пунктами и активно изучаем ее и решаем.

[lusty patio]

Can't log into the game at all

[sterile salmon]

Can't use these functions

[inland bluff]

Deleted downloaded the game again and still can't log in

[inland bluff]

I still don't know why it didn't let me but now I managed to log in problem fixed

[errant summit]

I was in the companion server before the update. Now after the update i cant log in. I am met with a error code.

[nimble jungle]

Lots of people with error 113 incorrect version after update

[ocean prism]

@nimble jungle @errant summit @inland bluff @sterile salmon @lusty patio We have contacted you via DM, thank you for checking it out.

[errant summit]

@ocean prism i deleted then redownloaded the game. That fixed it for me.

[orchid star]

I've also still got error 113

[dire gale]

You need to unistall and install the game

[ocean prism]

Thank you very much.

[ocean prism]

You can uninstall and install the game to fix the error.

[quartz dagger]

I got this error in the game whiles downloading the newest patch and I un-installed and re installed the game but now am stuck on the loading screen for companions.

[ocean prism]

It is recommended that you restart the device and the game to check it again. Thank you very much.

[cold valve]

Hello everyone! I've downloaded the newest update, the play store is not prompting me to download any further updates, yet this error message makes itself comfortable every time I try to start the game

[quartz dagger]

Same error still sadly

[ocean prism]

@cold valve You can remove and reinstall the game from app store, then check the error again.

[cold valve]

Thank you, I'll try that

[ocean prism]

My pleasure.

[quartz dagger]

Different error but same thing
It failed to update I have un-installed and reinstalled the game as well restart my device and also cleared the cache just incase and checked if it was my wifi or data if that was the problem but it wasn't that either and am out of ideas as to what's not letting me download the patch and get into the game...

[ocean prism]

We have contacted you via DM, please check it.

[ocean prism]

We have contacted you via DM, please check.

[digital current]

I tried to reset cache and it still gave this error. Uninstalled and re-installed the game and it gave this error again.

[ocean prism]

We recommend that you try repairing the game to see if this solves the problem, the way to repair the game is to click on Avatar - Settings - Advanced Settings - Repair the game.

[quiet orbit]

I haven't been able to replicate it after learning about this channel so I don't even have a screenshot of it happening but it happened to me alot after playing for a few hours where my character would be fighting like normal in the red square and on the edges would be duplicates of them and the enemies that would be in this weird glitchy state.
I will reply with a video or SS If I encounter it again but it will be a while as it's late for me atm "I also don't recall it ever happening before unlocking the 2v2 maps"

[quiet orbit]

Here's a new one haven't seen it so that before

[ocean prism]

If you are referring to the hang-up animation, we recommend that you try restarting the game