bug-reports

[ocean prism]

You can restart your phone and restart the game, then turn on all the memory options in the game settings and try again.

[fathom cypress]

I have 163 MS is it normal ? I’m from Belgium

[ocean prism]

We have contacted you via DM and please check it.

[swift harbor]

Hello, since a few weeks my game graphics arent loading properly on s23 ultra, there are questions marks instead of characters in the main menu and every places in the game are not appearing, very strange stuff, any idea how i can troubleshoot/fix this ?

[ocean prism]

More details will continue to follow up with you via DM.

[worn loom]

Hi there, some files aren't re-loading, causing me to be stuck at the loading screen. Decided to uninstall, and now I can't reinstall cos the download is stuck at 89%.

[ocean prism]

We have contacted you via DM, please check.

[twilit pecan]

I have yet to receive the treasure vanguard rewards and 2-3 days have passed, is it normal? I was halfway done with the quests within the event because I started with 5 days left or so. My ID is : 158795533

[ocean prism]

We have checked that you have not reached Level 1 Treasure Expert, so you will not receive the Faction reward.

[austere sage]

I used 189 time cards and you gave me 2 awekend heroes. Can you explain what this is like?

[ocean prism]

We have sent the summon records to you via DM.

[hearty spindle]

We cannot view the Star of Dawns for Abyssal Expedition.
This makes switching them out if needed impossible.

[ocean prism]

We have contacted you via DM, please check.

[neat hamlet]

Our Star of Dawns screen seems to have a problem.
Two people who have left the spots are back into their initial state and another is unable to drop it.
Id: 150695748
Guild id:2

[ocean prism]

To learn more about the problem, we have contacted you via DM. Please check it.

[neat hamlet]

The ❗ still persist in offers button even after clicking everything inside. Yes, game was restarted and no, repair option didn't help.

[ocean prism]

We have sent the messages to you through DM. Please log in and confirm.

[oak anchor]

with the new formation change it doesn’t let you place two individual teams in a row, the teams would need to be grouped together

[scenic sonnet]

In the formations feature, if I set a hero in a formation to not use a collection, when I apply that formation, the collection is not removed from the hero

[ocean prism]

You can drag a group of formations to the left or right to see its different heroes of teams.

[ocean prism]

The formation setting will not remove the collections directl, you can use the formations to complete a battle, then the collection setting will follow the formations as you set.

[scenic sonnet]

Hm.. now I saw it works, but the collection must be removed from the hero before entering the formations tab. A bit unintuitive, but not a deal breaker. Could be improved by devs in the future, tho. Thanks for your time!

[ocean prism]

My pleasure. We will make the formation function to be better.

[primal raptor]

Don't know where else to post this but now I can't start the game until they fix this. I hope there are name changes allowed. You guys needs some consistency in your name generation.

Somehow Cocona was not a bad word so I went with that, you guys need to get your auto censorship up and working.

[ocean prism]

We have recorded your nickname issue, and our Journey team will help you review it as soon as possible.

[ocean prism]

It works, you can check the nickname issue again.

[ionic marlin]

I cant login game...!
Pls help me fix :"((
Error: 30990001

[ocean prism]

To locate the login issue, we have contacted you via DM, please check.

[dusty sentinel]

Good daytime. I used hero swap. Before swap i had ascended Flora, 1 legendary Lucilla and 1 elite+ Lucilla. After swapping between Flora and legendary Lucilla, elite+ copy of Lucilla became elite+ Flora. Is it alright?

[ocean prism]

The Legendary Lucilla and the elite+ Lucilla will become to Legendary Flora and the elite+ Flora, Ascended Flora will become to be ascended Lucilla.

[fathom helm]

Can't input formation into the second team in TS

[ocean prism]

Hi, you could add two teams into the first formation, then click on formation 1 to set them.

[fathom helm]

Oh thanks, didn't know that.

[ocean prism]

My pleasure.

[gilded bear]

When we have lock heroes and put a formation on this put the two together and crash the game

[ocean prism]

You need to set some teams into your formation 1, then you can click on the formation to add more teams to the battle formation. Multiple teams can be set up within the same team.

[quick hound]

Cannot apply second TS team with new formation system. I have a feeling you will say we need to set second, third, etc teams within the same formation but that is a lot of extra work

[ocean prism]

Currently players can only play in formation, if only one team has a formation and the other teams are empty, then this problem will occur. We will feed back this problem to the team and the team will discuss the optimisation internally, thank you!

[austere sage]

Although the engraving level is 53, level 30 seems to be locked

[ocean prism]

You need to upgrade this hero to level 201 to activate the level 30 engraving effect.

[austere sage]

Thanks! my bad🤓

[ocean prism]

My pleasure.🥰

[shrewd sand]

Hi, i get this message every time i complete fight in campaign, ive restarted the app few times and it didnt help. Anything i can do about this?

[ocean prism]

If you leave the battle interface during the battle, adjust the artifacts, equipment, elder tree, etc., it may cause the battle verification to fail. When the trial hero expires when you pass, the battle verification will also fail.

[ocean prism]

We recommend that you repair the game, the way to repair the game is: click on the avatar - settings - advanced settings - repair the game.

[shrewd sand]

it solved the issue! thanks so much

[ocean prism]

Anytime.❤️

[boreal dagger]

Hello team, would anyone suggest me the way if contacting the support game ? i would like to get back an account from 2019 i can’t log on it i don’t understand why

[twin grove]

After I logged in, the game randomly changed the artificts of some of my heroes. They're not gone but it's still weird. Anyone else having this problem?
It only changed artifacts from the ghoulish galery

[ocean prism]

We have sent the messages to you by DM. Please log in and confirm.

[ocean prism]

After you use the formations to complete battle, then the collection and artificts setting will follow the formations as you set.

[viscid elk]

So i was planning to look for a new mentor, but when i ended my relationship with my ex mentor, i became a mentor myself and could not get a mentor anymore, i still have so much unclaimed apprentice rewards 😦

[ionic cosmos]

Tell us Lilith how can one person be attacking two targets at once 🌚

[ocean prism]

Hi, after completing corresponding tasks, Mentors can claim "Years Lost" rewards. "Years Lost" contains all Apprenticeship rewards.

[viscid elk]

Ohh i found it, thank you!

[ocean prism]

My pleasure.

[ocean prism]

It may give up tier 7 to attack tier 6.

[stark pagoda]

I cant remove ampliying emblems from the preorder quick buy even though it’s not on the list

[ocean prism]

Please click on avatar, Settings, Advanced Settings to repair the game, then check the Quick Buy issue.

[stark pagoda]

Thanks it worked

[ocean prism]

It is my pleasure

[upbeat iron]

I already have the mythic+ Eugene. But when I swapped it from the store i didn't get the copy.

[ocean prism]

We have contacted you via DM, please check.

[simple goblet]

Hi. In the link for redeeming code there is a error for me. When i put my ID it don’t work (or UID) and i put the verification code it still don’t work. Thx for watching this.

[ocean prism]

More details will continue to follow up with you via DM.

[tranquil dagger]

formations are not working for me on iphone 14. I can only copy the first team

[ocean prism]

You could set some teams into your formation 1, then you can click on the formation to add more teams to the battle formation. Multiple teams can be set up within the same team.

[tranquil dagger]

the other formations crash the game, only team 1 is available

[ocean prism]

A formation unit can now be "sets of different teams" instead of "a single formation of one team" when creating or copying sets.

[sharp grove]

Hi it's been abt 2 years since I last played the game and I noticed that some of my heroes were missing... How do I solve this

[ocean prism]

We are following up with you via DM.

[woven bobcat]

Collections are not showing as equipped in Treasure Scramble until you reset. On top of that there is lag when entering the mode. Fix this collections bug and also remove that fighting in the background because the mode is unplayable with this amount of lag.
Also collections are sometimes getting unequpped during Abyssal Expedition tests and are not fixing untill game is restarted.

[ocean prism]

We have been aware of this issue and will be optimising it in the future. And the Abyssal Expedition issue, we have sent out the messages to your DMs, please check.

[sturdy nest]

So, my legacy of grit is apparently broken. Coming here from #classic-questions I'm 12-4 and no event whatsoever.

[ocean prism]

We have contacted you via DM, please check.

[mystic latch]

I can't log back into the game after being gone for about a month or 2. I use Facebook as my main account and it isn't working. Idk what to do

[ocean prism]

To locate the account information, we will contact you via DM, please check it. Thank you so much.

[lucid cradle]

the criteria for healing the water spirit in the lost spire stages is quite in consistent

in one screenshot we see nev,an aoe healer, liberta and shem who are targeted healers and they did absolutely nothing for healing the spirit and timed out

meanwhile slotting in an L aw Solise copy gets the spirit to full health and wins the fight in 15 seconds max

[ocean prism]

Solise has a more pronounced healing effect, and then the higher the water spirit's life percentage, the more damage it deals.

[candid drum]

I believe the name of the event deals is bugged, I don’t think it should be just squares.

[ocean prism]

More details will continue to follow up with you via DM.

[wild blade]

Correct me if I wrong but I think event name is in wrong language.

[tranquil dagger]

Yes, but but when will I be able to just add a team as I want instead of just adding 5-7 teams at a team. TS meta changes weekly, but some times are usable from week to week. It’s much easier to add 1 by 1 than to just bulk add and then modify again

[civic quartz]

Can you get to this screen before it crashes?

[ocean prism]

Please make sure that the number of teams in your formation is greater than 1, otherwise there are no additional heroes that can be applied to other teams. 1 team only applies to attacking one team of enemies, if there are multiple couples of enemies, the formation is unavailable.

[tranquil dagger]

But what if I want to use different formations like before? Does that option not exist now in multi team? I MUST make the entire formation only? Otherwise the game lags out

[ocean prism]

You can create a few more formations, the current formation really doesn't support 1 team against multiple pairs of enemies, we will also record your needs, we hope the team will optimise it again to provide players with more convenient formation settings, thank you!

[tranquil dagger]

No. I’m saying this team stuff is broken dawg. It doesn’t work. How can I send you a screen recording how what I’m talking about? It’s broke

[ocean prism]

More details will continue to follow up with you via DM.

[civic quartz]

I can't change collections in Circus Tour

[ocean prism]

Circus Tour do not enjoy the effect bonuses of artifacts and collections

[ocean prism]

Thank you for your attention!❤️

[civic quartz]

I can't remove collections

[ocean prism]

We recommend that you provide us with a video of a collection that cannot be moved.

[civic quartz]

I can move collections. I can't remove collections.

[ocean prism]

We have contacted you via DM, please check.

[slow imp]

when i try to begin battle, i keep getting this notification even though i own all the heros

[ocean prism]

Regarding the issue with the battle, we suggest repairing the game and manually re-adding all the heroes to ensure it is resolved.

[true moss]

This bug has been in the game for a while, in campaign mostly. Sometimes when doing multi battles and trying to do the last fight, the pets I have used in winning formations disappear, I can use all pets in the last fight, but of course this is a bug because those pets are not supposed to be able to be used. And when I get this error screen, it resets the whole campaign fight, which is quite annoying

[ocean prism]

To solve the battle issue, it is recommend that you click on Avatar, Settings, Advanced Setting to repair the game, then you can restart the game to check the battle again.

[silk falcon]

been having some issues with the formation feature since the update, not only can I not copy the formations in NC and the like, but when I do manage to get lucky enough to copy it, it never gives me the option to not copy collections/artifacts (the pop-up window we're meant to be met with doesn't appear)

[ocean prism]

We have recorded the formation error issue, and we will fix it as soon as possible.

[past dawn]

I uninstalled the game installed and got the game back, reloaded into the game and I deleted the cache and I restarted my phone. Is there a reason why this is popping up

[ocean prism]

More details will continue to follow up with you via DM.

[woven bobcat]

Game freezes sometimes when trying to open Oak inn and doesn't unfreeze untill restart

[ocean prism]

We have sent the messages to you via DM, please confirm.

[woven bobcat]

I have messaged you tho..

[ocean prism]

We've received your feedback, thank you.

[neat hamlet]

No matter what is clicked in tavern ❗still appears, another unfixed one smh . No, repair didn't work, neither restart, video will show nothing so don't bother asking.

[ocean prism]

The Tavern has recently released a new hero, Eugene, which you can check out.

[barren merlin]

In timegazer hero select

[ocean prism]

Thank you for your attention!

[round isle]

not explicitly a bug, but did yall forget to change the season? everything is still snowy and it's the middle of april

[ocean prism]

We've recorded the question about the game's themed seasons and the team will be discussing tweaks internally, thanks for your feedback!

[strange berry]

I currently can't get back onto my account. I have the option for it in log in, but I cant access it. I had it linked to Lilith pass

Any help would be appreciated. Sorry

[ocean prism]

We will confirm more details with you via DM.

[iron hill]

My google account and seperated from my original AFK arena account, I tried to raise support in app but after 1 hour 8 mins wait the 17 mins response window wasn't long enough where i was driving

[ocean prism]

Our in-game support will help you recover the lost account. Thank you for your patience.

[limber frigate]

why i cant change it? i want to put on local disk D but i cant open it

[ocean prism]

About your problem, we suggest you refresh this page to try again.

[limber frigate]

I tried but it still didn't work but that's ig, I installed it in C

[ocean prism]

We will confirm more details in the via DM. Please check it.

[stiff fjord]

Animation bug in mystic starzone, intermediate mine shown as premium mine on map.

[neat hamlet]

TS r47 doesnt update any matches, its frozen with the morning ranks

[sour chasm]

Hello where is the first message of Belinda? I was vip 14 since 2 or 3 day and I have see nothing

[velvet condor]

TS R47 is bugged hasn't updated since last cycle

[ocean prism]

@velvet condor @neat hamlet About this issue, we had sent the messages to your DMs, we suggest that you can confirm it.

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[turbid vapor]

Hey I re-downloaded the game after a year or two and I cant play the arcane labyrinth 1/3 because every time I try to play it the game crashes idk how to fix it? I have an iPhone XR

[ocean prism]

We recommend that you restart the phone and the device, then click on Avatar, Settings to turn on all the options in Memory.

[turbid vapor]

Thank you so much for your help!!

[ocean prism]

My pleasure.

[vapid ingot]

hey i just downloaded the game
but whenever i try to click something
it kick me out of the game

[ocean prism]

We will confirm more details in the via DM. Please check it.

[vapid ingot]

ok

[ocean prism]

Thank you.

[neat hamlet]

Game randomly lags for like 15-20 seconds and then 2/3 special offers windows pop up. After that game works fine again. No video as it randomly happens

[silk falcon]

can we get an ETA on this? its still super inconvenient

[ocean prism]

If you have triggered the event gift pack, logging in to the game is going to pop up a reminder, and when the time for the gift pack has expired, it will disappear. Regarding the delay problem you mentioned, we hope you can describe it in more detail.

[ocean prism]

We have confirmed the specific time with the team and we will get back to you with any results as soon as possible. Thank you for your attention!

[spare rock]

I just logged back in after a couple months offline and the game completely restarted me, I searched it up and my old account still exists but idk how to access it D:

[ocean prism]

More details will continue to follow up with you via DM.

[silver juniper]

Clicking on The Oak Inn makes it so that you can’t do anything (you can see my avatar moving in the top left). Resolves with restarting but happens often enough to be inconvenient so figured I’d report it.

[ocean prism]

We recommend that you restart the device and the game, then click on Avatar, Settings to turn on all the options in Memory.

[wicked shadow]

I’m getting this error message while trying to play the next campaign stage:

[ocean prism]

We recommend that you restart the game to check the battle again.

[nimble finch]

My game has been stuck on this screen and I've tried closing it, force stopping it etc. But nothing works. I was downloading the latest version and this happened, i deleted the game and its still not working

[stiff fjord]

Done this but issue resurfaced again.. Doesn't impact all mines, just randomly 1.

[ocean prism]

May I ask if this problem still exists. If the problem persists, we recommend restarting your device and downloading the latest version again.

[ocean prism]

if the current problem still exists， we recommend that you restart the device.

[onyx yew]

Bonjour j’ai un soucis pour récupérer mon compte j’ai changer de téléphone et impossible de me reconnecter je connais mon uid ainsi que mon pseudo comment puis-je faire ?

[ocean prism]

We will confirm more details in the via DM. Please confirm it.

[onyx yew]

Ok merci

[ocean prism]

🥰

[ebon aurora]

Is there something im not understanding here?

[ocean prism]

To receive wallpaper, collecting 9 mythic furniture does not meet the requirements, but collecting all illustrated books

There may be repetitive styles of furniture among the 9 mythic furniture.

[ebon aurora]

Ah I see. Thanks mate

[ocean prism]

You're welcome.

[inner anvil]

Not sure if intended but Rare soulstones don't give Rare Draconis heroes. If intended, the text description should be updated.

[civic quartz]

Scroll tavern summons do not, as advertised, "produce all types of hero". Draconic heroes are not included in tavern summons.

[hollow bison]

It keep saying i can't update? I have free space, no problem with connection as well

[ocean prism]

We would like to explain that the Rare Draconis Heroes will not be able to be summoned in the Rare Soul Stones.

[inner anvil]

Thank you. So the descriptions will be updated to reflect?

[ocean prism]

Yes. The Draconis Heroes can only be summoned in the Dragon Pagoda. Hope this information was helpful.

[naive gyro]

so been stuck on verifying language files the whole day what next?

[ocean prism]

As for your problem, we suggest that you go to the store to update to the latest version of the game and try again.

[ocean prism]

We will confirm more details in the via DM. Please confirm it.

[ocean prism]

We will confirm. We will told you again if there is any news. Thank you very much.

[naive gyro]

i messeged you through DM

[civic quartz]

The in game information is incorrect on the Korean version of the game.

[ocean prism]

Please log in the DMs, we will help you check the details.

[civic quartz]

The game softlocks when trying to check the odds of getting a dragon hero on KR version with a wishlist slot empty.

[past dawn]

Faction filtering doesnt work in recycling section

[civic quartz]

Draconis isn't available on reset scrolls

[civic quartz]

Viral Curse is still active in Isle of Gold, but there's no visual indicator that it is active.

[open lintel]

My game won't open and it's stuck on Verifying Language Files

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[ocean prism]

Regarding the furniture issue , our team is known it and we will subsequent repair. Thank you for your support.

[civic quartz]

No change, still a softlock on the latest version.

[ocean prism]

We will confirm more details in the via DM. Please confirm it.

[desert cradle]

Game stuck on Verifying Language Files.

[ocean prism]

To locate the account information, we have contacted you via DM, please check it.

[ancient parrot]

the eyes of oden the bitterblight arent there when in the skins tab

[ocean prism]

Thank you for your feedback, we have recorded Oden's issue.

[ancient parrot]

I'm not sure if other people also have this but I'm not able to claim the ''tamers wisdom'' from the ''dragon tamer'' quests

[ocean prism]

You can click on Quests button to check them which have been completed. Please provide us with the screenshot of the quests if they are not able to be claimed.

[ancient parrot]

its already been fixed i can claim them now :)

[ocean prism]

Thank you for your feedback.

[weak juniper]

Since the new update, I am stuck in an infinite loading screen. Restarting doesn't fix it.
Can try to reinstall though.

[ocean prism]

Regarding the loading issue you have highlighted, we would recommend that you restart your phone in order to switch the network in order to check whether this resolves the problem.

[tender forge]

First off it’s not my internet secondly I’ve tried reinstalling my problem is I am constantly getting stuck on these loading screens sometimes there 3 minutes long but most of the time they just get stuck on it

[ocean prism]

We will help you check the loading issue. And confirmed more details in the via DM. Please review it.

[ripe cave]

My game isn't loading, like at all. I've done everything to ensure it's not a wifi problem. I don't know what to do, is there a way I can delete the game to re-download without deleting progress? I've been playing for over a year so I'm kinda scared.

[ocean prism]

We have contacted you via DM, please check.

[shy kestrel]

My game is stuck at opening page

[ocean prism]

We recommend that you provide relevant pictures for us to check.

[gilded cliff]

Alna's furniture doesn't match the current investment in Dragon Horn.

[ocean prism]

More details will continue to follow up with you via DM.

[dark axle]

What's wrong? It looks like it is at least +3 no?

[gilded cliff]

It only hits 3 if I invest another point into it

[ocean prism]

Regarding the furniture grade, we are confirming with the team and we will get back to you as soon as we have any results, thank you for your attention!

[neat hamlet]

Like always, after checking every tab, literraly nothing new is shown, repair make it reappear etc.
Same with new beast and hero swap events

[ocean prism]

Some new events will have a red dot notification every day during the event, we will feedback this issue to the team, the team will discuss the optimisation internally, thank you for your suggestion!

[ocean prism]

The team has verified that it is due to the incorrect effect of the furniture in effect and will follow up with optimisation.

[neat hamlet]

Looking forward to hear from them then 🙂

[ocean prism]

❤️

[crude kiln]

Idk why it happened Idk how it happened I didn't get it recreated but I think I got more summons then the scrolls I head.

[ocean prism]

If you are referring to the 5/20 summon task line on the summon page, please note that this will refresh to the new task line once you have summoned 20. If you still have concerns, please check the DMs, we will help you confirm.

[ocean prism]

We have contacted you via DM. Please check.

[ocean prism]

More details will continue to follow up with you via DM.

[crude raven]

Any1 know why my characters aren't at 520 even though I got the level for it?

[ocean prism]

520 is for the max level. You can go to the crystal to check your hero's level, it will show the original level if it is below 520, and it will show 520 if the crystal level is above 520.

[inner anvil]

On the detail page, the graphics for Draconis engravings use the same graphics as Dimensional engravings. This is a visual bug.

[ocean prism]

The background image of the engraving is determined by the hero's class. Heroes with the same class have the same engraved image. For example, Scarlet and Belinda.

[inner anvil]

That is not what I mean. Draconis engravings appear to use Dimensional for details page.

[weak bay]

Take a look at these here screenshots. Notice anything off?

That's right, Ivan has used his Ult, yet his shield (that should be surrounding Geralt since Ivan usually puppeteers him) is nowhere to be seen. Also within the same fight where this screenshot was taken from, Robin Hood's men that appear whenever he uses his Ult are nowhere to be found, even though the sound effects of Robin Hood's Ult are playing.

And in the second screenshot, two of the enemies are frozen, there's no ice surrounding them.

There's probably more visual glitches like these ones, but here's what I could find.

[ocean prism]

According to your two screenshots, only the engraved background image is the same, the numerical values those are not the same, Arthur and Cassius are both tanks by profession, so their background images are the same

[inner anvil]

What I mean is the colours are the same despite that Draconis would be orange-ish.

[ocean prism]

We will give feedback to the team on your suggestion to change the dragon's engraved background to orange, and the team will discuss the optimisation internally, thank you for your attention!

[ocean prism]

From your screenshot, we can't pinpoint the problem, please provide us with a video of the battle and we'll take a further look.

[weak bay]

Bruh.

[bright parcel]

Been getting a lot of missing resources since the latest big update. Hotfixes haven't helped. I keep getting a "Failed to load resources" error when I try to access my beasts and the King's Tower. Cannot access Misty Valley.

[strong citrus]

👏

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

If this battle video is from Treasure Scramble and the battle results do not match the battle video, this issue is being checked by the team, please refer to the results shown in the external area score

[tender bear]

The winged sojourn event just doesn’t exist. Right now I’m at chapter 17 with 2 hildwin copies.

[ocean prism]

More details will continue to follow up with you via DM.

[neat hamlet]

gwyneth text is bugged because both of the last lvl of these abilities are engraving e30 and e60 abilities so it shouldn't appear as if they are unlocked

[weak bay]

Here. A video of what I'm talking about. Again, much like what I said previously, there's likely more glitches like this.

[ocean prism]

We recommend that you provide us with information about the other four heroes so that we can judge their respective combat capabilities.

[weak bay]

COMBAT CAPABILITIES?! Bruh, I'm talking about the VISUAL EFFECTS!!!! Like for instance, Ivan's shield not appearing even though he used his Ult, or Robin Hood's men not showing up whenever he uses his Ult, or the ice that's supposed to be surrounding the enemies that Geralt froze!

[ocean prism]

Because Ivan's ultimate skill is given to the hero with the highest basic attack power, we recommend you check which of these heroes has the highest basic attack power.

[weak bay]

I said in my initial report here that Ivan's shield isn't visually surrounding Geralt.

[neat hamlet]

hildwins is displayed correctly

[bright parcel]

That fixed it. Thank you!

[ocean prism]

Thanks for your description, we still recommend you to provide us with relevant hero information.

[ocean prism]

We have received your feedback and we will escalate the problem of gwyneth's skill introduction to our team. Thank you in advance.

[neat hamlet]

Do I even need to explain an this point? (All of them were finished like a week ago)

[ocean prism]

We recommend that you check whether you have collected all the rewards in the mission.

[neat hamlet]

Yes, every, one, of, them. All stages finished, everything clicked (twice even)

[ocean prism]

We recommend that you provide a video (including the progress of each task), which will help us locate the problem.

[weak bay]

...
That's it, I give up. Can someone else report these glitches please?!

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[rich glade]

I cant do the dragon heart temple I have reinstalled the game twice and on both my acc the option isnt there ( I use a iPhone 13 Pro )

[ocean prism]

We would like to explain that Dragonheart Temple requires 16-1 or VIP6 to unlock.

[wooden roost]

Not all heroes get 3 furniture in dragon challenge

[fervent jackal]

Hello, the system says I redeemed a code but the reward didn't appeared neither in the bag or the in-box (sorry, english isn't my mother language)

[cursive valley]

As far as I know it raises the maximum so if you do not have 3f on said hero they cannot get it within the dragon trials

[ocean prism]

It raises the maximum of the furniture items. Your heroes' furniture items will not be 3/9 if they don't have 3 furniture items.

[trim willow]

Wtf with level of other heroes?

[ocean prism]

It raises the maximum of the hero levels. You will have 220 in the dragon trials if you have the level in the crystal. You will have 490 levels if you have more than 490 in the crystal.

[ocean prism]

Your account has received the code rewards on 27th March, 2024.

[full mantle]

Completed stage 16-7 but don't see the winged sojourn event page.

[ocean prism]

You can review the event tomorrow.

[stable arch]

Bug with collections in Temporal Rift (and probably other game modes)

When swapping a collection to a hero in a different team, there is a bug that shows that it’s still equipped on the hero you changed from. It will not show the update until after you equip another collection.

[trim willow]

what is the first ability in the dragon horn for? Non-dragon hero lvl 490...but they still 220

[ocean prism]

You will have level 490 non-dragon heroes in the trial if you have level 490 or more heroes in the crystal.

You will have non-dragon heroes of level 220 in the trial if you have them of level 220 in the crystal.

[ocean prism]

Thank you so much.

[ocean prism]

More details will continue to follow up with you via DM.

[inner anvil]

The icon for 4th upgrade for signature item in Dragon Horn seems to be incorrect. The pips disappear but the frame is still bronze. After you upgrade the max signature item level from 15 to 20, the yellow pips vanish and the frame is still bronze. This is only a visual, graphical bug.

[ocean prism]

Each upgrade illuminates a yellow square, and after three illuminations the bronze border will change to a light cyan border; the yellow square underneath will remain unchanged.

[inner anvil]

Here is a more specific screenshot of the incorrect graphic. Observe how level 20 still has bronze border.

[ocean prism]

That's how this one shows up, and it only turns into a light cyan border when you upgrade to level 25.

[inner anvil]

Then shouldn't it be changed to four pips instead of three?

[ocean prism]

We will give feedback to the team about your suggestion to increase to four points, the team will discuss the optimization internally, thank you for your attention!

[warm oxide]

Cant claim these rewards at all, also nothing happens when I hit byy

[neat hamlet]

I get error code:1001 everytime I open in game chat.
Please check my chat history because I dont think I ever said anything ban worthy.
uid:
150695748

Thanks

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We had sent the messages to the DM, please confirm it.

[fleet shell]

Hello, I would like to know if it's bug or normal that I don't unlock my skill

[fleet shell]

I forgot the image sorry. I am level 33 and the skill is blocked

[ocean prism]

You need to upgrade this hero to level 201 to activate the level 30 engraving effect.

[ocean prism]

There is a download button in the top right corner of the screenshot, we recommend that you download the full resource if you have a good internet connection.

[main gyro]

Hello, can someone please tell me what is this in dismal maze? Cannot start battles

[ocean prism]

Sorry for the inconvenience, the team is checking and will fix the issue about the error reported in the labyrinth, thank you for your attention!

[inner anvil]

Not sure if bug or intended. Summoning heroes at Dragon Pagoda don't complete the daily quest to summon heroes. Either way, it should be updated to 'Summon a Hero at the Noble Tavern or Dragon Pagoda'

[ocean prism]

This quest is currently set up this way. But thank you for mentioning the suggestion to update it, we have already recorded it.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[cinder seal]

Help? I keep getting this message when i reach 13-14 mb when i try to download the patch and always end up re-downloading from 0 when i click confirm, although my internet is good

[ocean prism]

We are following up with you via DM.

[neat hamlet]

Ah yes, another dumb❗that shows nothing. Reported 3 and 6 months ago too and still not effect.

[ocean prism]

We had sent the messages to the DM, please confirm it.

[civic quartz]

This is the same ! as melodic gifts. It's there to remind you of a good deal that you can purchase.

[ocean prism]

Thank you so much.

[neat hamlet]

Ikr, had still little faith it's actual bug, not a'hole design. Sadly it's obvious second one

[ocean prism]

This notification will appear when a limited time pack is nearing the end. It will also appear when you switch using different devices to login.

[fickle summit]

When I swap my collections around I've been noticing that after a while, they reset to the hero they were previously on or just get removed completely

[ocean prism]

If you check the ‘Use the same collection’ box when you adopt a lineup, or if you copy a formation group, the collection configuration will be changed.

[wooden roost]

Can't spend last 100 coins. There is no items in shop with value 100 or less

[ocean prism]

This is normal, players do different damage to bosses so the amount of dream token they receive will vary. We will give feedback to the team and hope that the team will add more items with different prices, thank you for your attention!

[tawny bronze]

Hello Ive tried to send an email because of an ongoing Account Recovery but it seems I cant reach anyone on the player support email thats on the website, is there any other way?

[fickle summit]

It's been happening where if my game crashes for whatever reason, the collections all get reset to how they were like a week ago.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We've heard your feedback and we recommend that you check the "Use the same set" checkbox when recalling lineups, or copy formation groups, which will cause the set configuration to change.

[next condor]

Clearing Shadow Invasions Stage 16 (first map), makes the Adventure Rewards chest in the bottom Right dissapear.

I cleared 16, before i did Daimon side quest, currently at 51/54 Stars, and unable to claim the last 5 Common Hero Scrolls.

[ocean prism]

We had sent the messages to the DM, please confirm it.

[silver hawk]

Theres no way to log out from a linked account to a guest account

[neat hamlet]

Im settings, clear app data and in case, reinstal. As a workaround

[cosmic mango]

Unable to remove item from pre-order

[civic quartz]

repair game should reset that.

[ocean prism]

You could reinstall the game to be a guest account.

[ocean prism]

Thank you so much.

[ocean prism]

You can try to click on Avatar, Settings, Advanced Settings to repair the game and check the function again.

[ocean prism]

Thank you so much.

[jovial mango]

They made 2M dmg but somehow my ashemira tanked 4M dmg ALONE how does this makes sense

[ocean prism]

The result of the battle is based on a combination of factors such as hero level, engraving, equipment, The Elder Tree, pets, etc. If you have any questions about the result of the battle, please provide us with a video and we will help you analyze the reason.

[neat hamlet]

I didn't receive Treasure Scramble Faction Rewards. ID: 159981119

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[smoky delta]

My Account got banned for login, but I just switched the Server.
I don't know why it has caused exactly.
What should I do now?

[ocean prism]

We had sent the messages to the DM, please confirm it.

[ebon aurora]

This is the recommended collection for every single hero, regardless of class

[ocean prism]

We check the tips in Portrait, it shows the correct collections, you can restart the game to check it again.

[scenic sonnet]

Where are the dragonbone stamps from last week trial rewards?

[ocean prism]

We are currently reviewing the Dragonbone stamp issue, thank you for your patience.

[radiant sparrow]

This has been happening when trying to hit people in heroes of esperia. Test server. Happens randomly on any player

[ocean prism]

We had sent the messages to the DM, please confirm it.

[plain olive]

I get this error every time I'm switching between my accounts. The number before ;global is my UID. To get around this I have to restart the game, and it loads up on the account it switched too.

My internet is perfectly fine, no issues at all with it. AFK Arena exclusively has this issue.

[radiant sparrow]

Same happening to me too since many weeks at this point

[ocean prism]

We recommend that you switch networks (mobile data or wifi) and restart the game to see if the problem persists.

[plain olive]

• This bug happens exclusively on my mobile phone, it doesn't happen on my computer at all.
• It happens intermittently, this is the third day it has happened with no apparent cause.
• It happens both on WiFi and both on Mobile Data. At the present the game is functioning as normal (albeit slowly due to poor optimization) on WiFi however it has "fixed" itself and returned at a later date twice before, so it's not a once-off event.

[ocean prism]

We have received this issue and we will fix it in the future. Thanks for your patience.

[neat hamlet]

when I'm using ashem the enemy heroes multiply and i repaired game and it won't go away

[cursive valley]

That's what Ashemira does, One of her skills "Pulls out enemies souls" hence the translucent form. They don't deal damage instead make the enemies take more damage. TL;DR: Intended part of Shemiras kit

[neat hamlet]

oh sorry my bad then

[ocean prism]

We had sent the messages to the DM, please confirm it.

[neon jacinth]

Anyone able to collect the dragon event reward ? I don't see the chest in my inventory...probably a bug
(Sreenshot following in 10mins)

[ocean prism]

In order to locate the reward on your account, we have contacted you via DM.

[jade sky]

hi, I want to report rather odd bug, actually some of my heroes lost gear, tier 3, luckily those were daimon and arthur, so it's not that big of a loss, but still their gear just disappeared. Before you ask, yes Ive checked if maybe other heroes have it equipped or missing gear is in bag but no, some pieces just left my account xd

[ocean prism]

More details will continue to follow up with you via DM.

[crude gorge]

i got banned

[ocean prism]

We had sent the messages to the DM, please confirm it.

[crude gorge]

no u didnt

[ocean prism]

Please check Discord Private Message , we have contacted you on 2024-05-27 14:01:00 UTC.

[halcyon ruin]

@ocean prism how to solve this error

failed to update. Please retry :srcmodule/game_base.zipe

[ocean prism]

We are following up with you via DM.

[jade sky]

my problem hasn't been solved dearest support

[ocean prism]

More details will continue to follow up with you via DM. We suggest you can confirm it.

[modern thorn]

I keep getting this error it's annoying ,what cause this error so i can avoid it

[ocean prism]

Our team had repaired this issue, we suggest you can restart the game to try it again.

[modern thorn]

the issue is still there but less than before ig

[ocean prism]

We are following up with you via DM. Please confirm it.

[inner anvil]

A minor issue but Highborn Draconis heroes do not have any indicator on portraits whether they are Highborn. Awakened Heroes are marked with SP so Highborn Draconis should be either marked with SP or rather HB.

[ocean prism]

We’d love to hear your thoughts on the portraits of the Highborn Draconis so our team can make some improvements to the game experience.

[inner anvil]

While they're beautiful, I think a way to distinguish the Highborn Draconis heroes from regular Draconis heroes could be great.

[ocean prism]

Thank you so much.

[viscid elk]

I just walked over the 5k diamonds, but i didn't get it and just got x20 elemental shards

[ocean prism]

We are following up with you via DM. Please confirm it.

[radiant sparrow]

Can't update game ( test server ) tried both wifi and mobile data.

Left error is from wifi. Right from mobile data

[ocean prism]

Regarding the login issue that you mentioned, we recommend that you restart the phone to check it again.

[radiant sparrow]

Restarted but same problem. My guildmates from other countries also facing this issue. This started happening after maintenance started today

[ocean prism]

We are following up with you via DM.

[gritty nexus]

my collections reset each day even tho i dont copy formations and i have the option turned off, what could be the cause?

[ocean prism]

If you check the “Use their Artifact/Collection configurations simultaneously” box when you adopt a lineup, or if you duplicate a formation group, the collection configuration will be changed.

According to the sharing of other partners, you can first save the current collection wearing program in the formation before replacing the collection, after replacing the collection, then using the formation saved in advance will restore the collection configuration at that time!

[clear warren]

The game is freezing in the Treasure Scramble page with a message saying that the Battle replay doesn't exist

[ocean prism]

We have reported this issue to the team and they are checking it out and we will get back to you as soon as we have any results. We also recommend that you try restarting to see if this resolves the issue

[ocean prism]

The team has fixed it, so please check it out in the event.

[vital goblet]

unable to connect...

[rotund mauve]

Same here

[wheat leaf]

Same problem

[modern halo]

Game won't let me in either on both celluar data and wifi

[cosmic tundra]

Same problem here

[placid edge]

Same problem

[tough cradle]

Guys, the game for you isn't working, I've already tried turning the internet on and off and it doesn't work

[neat hamlet]

Idem

[ocean prism]

We're looking into the login issue, please contact us via private message with your role details to make it easier to locate and resolve the issue, thanks.

[tough cradle]

my game is like this too

[placid edge]

same to me

[waxen palm]

Posting the same can’t log in screenshots, comments, and me too does nothing

[noble talon]

mine is also like this

[ocean prism]

We are working hard on the login issue, thank you for your patience.

[tough cradle]

same problem guys

[placid edge]

Will it take long? This can affect the game experience, in modes such as treasures everywhere (it is necessary to modify equipment and collections and we are in the last rounds of this season), in addition to being one of the days in which another stage of the temporal fracture opens

[raw tapir]

Yeah same problem here

[earnest oyster]

Unable to connect

[ocean prism]

Regarding the issue of unable to log in to the game, the team is urgently fixing it. Sorry for the inconvenience.

[neat hamlet]

@ocean prism Thank you for doing so quickly. the problem is solved for me. thanks again to the whole team

[raw tapir]

@ocean prism thank you for fixing it quickly it works now for me

[ocean prism]

❤️ Thank you for your support!

[ocean prism]

The problem of not being able to log in has been fixed, please try to re-enter the game. Thank you for your attention!

[sour chasm]

Same problem on server test and live too

[ocean prism]

We are following up with you via DM.

[fickle summit]

Game crashing everytime I use a formation on temporal rift
Need to use a formation because my collections keep automatically resetting

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[analog urchin]

Game cannot enter the Temporal Rift battles. Gets stuck at "loading..." until it completely times out. the video below shows this. game is not accessible anymore from this point on and you need to close the app manually.

This is in the test server. Already did a complete reinstall and redownload of the game.

[ocean prism]

Regarding the issue of the Temporal Rift in the beta service, the team is checking it out and we'll reply promptly if there's anything news, sorry for the inconvenience.

[analog urchin]

Thank you. This happened shortly after the Dimensional update. Around 12 hours ago

[ocean prism]

Okay, thanks for the info!💖

Regarding the issue with the Temporal Rift, the team has fixed it, please restart the game and check it out.

[analog urchin]

It works fine now. Thank you for the help 🙏

[ocean prism]

🥰

[lone dew]

I had 180k lab tokens before the update and after I now have 150k...i could be crazy but i explicitly remember having 180k, even said it yesterday

[serene jetty]

Theres a UI bug, whenever a unit dies the placement of the name gets pushed to the bottom left hand corner

[ocean prism]

We are following up with you via DM.

[ocean prism]

We will fix the UI issue in the next patch.

[timber geyser]

Mine aswell bottoms left

[plain olive]

That's been stated twice already

[plain olive]

^

[inner anvil]

Got it, thanks!

[plain olive]

[slow veldt]

moreso an inquiry than a bug report but is rimuru damage working as intended?

[ocean prism]

May I ask what specific questions you have about Rimuru's damage? Please describe them in detail and we will answer them for you.

[sinful tangle]

People are reporting that rimuru’s damage seems to be dramatically lower than expected and in some cases doing 0 damage despite attacking

[ocean prism]

Please tell us what scenario this happens in and provide a video of the battle and we'll look into the details.

[sour chasm]

Serveur test is down? My game close directly, when I open him.

[ocean prism]

We are following up with you via DM.

[radiant sparrow]

yes rimuru is bugged. his ult says he does 960% attack damage to everything, but even after spamming ultimates pretty much back to back, his damage is worse than even support heroes. this happens everywhere u are using him, from campaign to kt to cr to nc.

[chilly comet]

To add to this, Rimuru does not spend Magic Element Points when using his ult. This causes multiple issues with his other skills not being used at all, and also causes him to get stuck permanently ulting over and over.

[neat hamlet]

yes, rimuru is a "mage" and supposed to do "burst damage" yet barely does any damage at all, from various people using him and testing, he's supposed to do 960% of his atk rating to all enemies and ults like 10 times and yet barely does any damage

[ocean prism]

We'll get back to the team about Rimuru's damage and the team will check it out further, thank you!

[ocean prism]

The damage coefficient in the skill description of Rimuru's ultimate skill is the sum of the three damage stages.

[compact wagon]

He seem to only hit once, if im not mistaken. Is he supposed to hit three times with his ult? Or if i'm missunderstanding your reply, could you elaborate a bit what you mean by all three stages?

[ocean prism]

This means that Rimuru releases ultimate skill 3 times, and there will be a total of 960 damage in 3 times.

[neat hamlet]

Yet he still does barely no damage, and feels more like a support than a mage ot all of us, 960% ATK multiplier is a lot. He ults consistently and does nothing really. The whole purpose of his "active" part of the ultimate, loses its meaning.

Also his primary role is "burst damage"

[radiant sparrow]

@ocean prism

[raw gazelle]

Seems like they didn't think his kit through

[full sand]

Your telling me they half assed a character not thinking through his kit in order to make a quick buck on a collab....not shocked

[neat hamlet]

Yes his attack definitely seems very bugged, especially for being a "mage" with "burst damage as his primary role" doing next to no damage

[tawny quarry]

well if it does dmg 3x each time gets reduced by def

[ocean prism]

According to the team's tests, it was confirmed that the total coefficient of the three-stage damage and the skill description are consistent.Regarding the issues mentioned by the player that do not match the positioning, we will give feedback to the team, and the team will discuss the optimization internally. Thank you for your attention!🥰

[neat hamlet]

I don't understand why then rimuru's damage is intentionally supposed to be so weak? Also why did they made him a mage with "burst damage" as primary role yet the damage was supposed to be intentionally low? I don't understand how this even makes sense, I hope he gets fixed, and as someone else mentioned above, there are lots of problems with the other things in his kit...

[radiant sparrow]

Forgot to post the other pic. Hope it's clearer now.

Red text is all of the stuff that doesn’t work correctly (or is utterly useless) because he spams ult
Yellow text is all of the stuff that doesn’t work correctly (or is utterly useless) because he can’t spend Magic

[ocean prism]

Regarding the issue that there are discrepancies between the description of the skills and the actual battles, we have also given feedback to the team, thank you!

[modern thorn]

We i keep getting this? I can't log into my second account

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[quartz mountain]

is it a bug

[quartz mountain]

shuna ultimate lost debuff

[ocean prism]

At the beginning of the battle, Shuna will use his ultimate skill to make the enemy hero fail to use his ultimate skill for the first time.

[quartz mountain]

In the clip I sent you, Shuna was stunned at the beginning of the match by hildwin, she still used her ultimate but I didn't see the seal on the enemy's head. And her enemy can use ultimate skill first time

[neat hamlet]

Year of reports, multiple vids sent. Still not fixed. Nothing to claim, every battle finished, every reward in big chest filled, every pixel clicked. Still notofication won't go away. Multiple restarts only work. (Next stage is being unlocked in 4-5 days). Need another video to collection?

[ocean prism]

The video you provided is a normal situation. Shuna's ultimate skill is to make the enemy hero's first ultimate skill invalid.

[ocean prism]

The red pixel is when you have new rewards to set up in Misty Valley. If you still have this problem we recommend you provide one for us to check.

[dusty spruce]

Why are both doing almost the same dmg? Isn't shuna a support? Shouldn't rimuru do a lot more dmg? Why the black flame skill does close to no dmg?

[strong saddle]

@ocean prism I think if the team made a mistake re: Rimuru’s ult perhaps just say so, nowhere in the description says it’s a multiplier after three ults. It is also highly unlikely the low damage is intentional.

Hoping the team can fix it cos I really want to buy him

[lament steppe]

No where does it implied that it's considered a 3 stage ULT.
Only thing that I remotely see it as a POSSIBLE 3 stage is:
"Active: Rimuru wields his magic to create numerous water droplets above the battlefield, then raises his arm high and swipes it downward"
Stage 1: Create numerous water droplets above the battlefield
Stage 2: Raises his arm high
Stage 3: Swipes it downward
Is this what was supposed to be implied in the description?
Also, why does half his kit not even work properly? It's clearly released on a broken-rushed state with no clear testing done. It was obvious from the Arena of Trials that he was released in a half broken state and that was all that was needed but I'm sure you guys have more better testing than us players do.
Do you guys intentionally release broken-mediocore-bad hereoes/mechanics, only then to "fix it"? Literally every mechanic upon released needed immediate fixing and each one took over 6 months-12 months for it to actually be "fixed". You guys have all the feedback and data from previous mechanics, why can't you guys release something that doesn't need immediate fixing?
Rimuru kit was something new with "Magic Element points", why not just stick to something easier? It clearly got lost amoung the devs since there was a clear oversight and any basic testing would've shown that.
The last thing you guys want to do is refund every body because it creates more work but just come out and be transparent about it.
If you messed up, just say so, give us diamonds, fix it, and be done.
Don't be sneaky and stealth hot fix it, people will know.

[ocean prism]

Rimuru increases the attributes of friendly troops mainly through the naming skill, and Black Flame serves more to increase the damage used by the naming friendly troops.

[ocean prism]

The damage factor in the ultimate skill description is the factor of the sum of the three damage stages.

[ocean prism]

We are following up with you via DM.

[ocean prism]

You need to touch the mechanism to make the purple tile fall and move on.

[dusty spruce]

the description of his primary role being burst damage is wrong? because what you are describing is a support main role, also is the description of his ult wrong? why is 3 attacks at 320% instead of just 1 of 960%? why is described as 960% then? bait?

[ocean prism]

Its skill effect have the secondary direction. The total coefficient of the three damages is the same as the skill description.

[dusty spruce]

that's a very misleading description of his ult or not? every other hero has the number of strikes in their ult description why Rimuru is different?

[ocean prism]

Thank you for your feedback on the skill descriptions, we will seriously discuss and evaluate the issue, and will synchronize it in time if there is any relevant progress in the future.

[final sand]

I did and it doesn't work.... It won't go down... Please check again

[ocean prism]

We are following up with you via DM. Please confirm it.

[ocean prism]

To locate the account information, we have contacted you via DM.

[mortal crown]

So then based on Rimurus kit his primary role needs to be changed to buffer and not burst damage since that’s what his skills and ult do ( buff the teams damage).

[ocean prism]

We will collect your opinion regarding the type of the hero, so that our team can consider optimizations for a better game experience.

[strong saddle]

I am still hoping you can make him a damage dealer though!

Shuna is already a support so we don’t really need two!

And in the comic/ manga Rimuru is for sure a damage dealer. He is the one they go to when the enemy is too strong for the rest of the team!!

[ocean prism]

Thank you for your point of the hero type to Rimuru, we have recorded.

[dusty yew]

9 ultimates of rimuru vs 1 of shemira an is not bug ?
Supposedly rimuru is a dps

Make him the DPS you say he’s or change his role. But you bring a support of that Collab that is Shuna.
I’m not telling that you break him, but make him useful.

[frail cloak]

anyone else have an issue with uploading a non-game avatar?

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We do not recommend that players use images with tattoos, violence, pornography, or political related categories as avatars.

[frail cloak]

So I am to understand that me smiling over my shoulder is prohibited because I have a tattoo (of a lotus, water, and a portion of a snake, designs which i designed as i am an artist) despite people having avatars including Pennywise (the horror monster from IT), crude memes, and literally Hit--r, amongst other things that will get my comment removed from this thread. THOSE are permitted but my usual profile picture is not?

[ocean prism]

The review mechanism may be more stringent, but there may still be fish in the net, if you encounter such a situation, you are welcome to report to us, we will deal with it after verification. Thank you in advance!

[silk falcon]

still having the issue with not being allowed to disable copying artifacts 2 months later, is this still being worked on? the pop-up window still doesn't appear for me

[ocean prism]

The team has fixed this issue once before, if you still have questions, we will contact you via private message, please check it.

[frail cloak]

I find the refusal of my profile picture to be a far greater "crime" than allowing other equally harmless images to slip by your review filter, including images that also have people with tattoos: and I am not the kind of person to take another person's fun away by reporting them just because the game won't let my perfectly acceptable image to be used. I will simply continue to put it up for review continuously until it is accepted.
This started off as something petty and unimportant, but now I'm actually very disappointed.

[ocean prism]

The system will be reviewed according to the process and you can also try it.

[deft void]

So, can we get a statement whether Rimuru is still bugged or working as intended? If he needs fixes or rework, in which area? Will those changes be major (start doing burst damage) or minor (fix ult spam and changing his role to buffer)?

[ocean prism]

There are no specific optimisations to tell at the moment, and the team is following the feedback provided by players and is discussing related issues. Thank you for your attention!

[dusk sapphire]

Temporal Rift not working. Floor 40. Complete the stage and won't let me progress. Can't rewind either. Also tried again after restarting the game and it won't even load into Temporal Rift.

[ocean prism]

You can click on Challenge button to defeat the last enemy, then you can pass the floor 41. Completing a challenge is not the same as Victory; completing a challenge may be a case where you time out of a fight, but don't win.

[dusk sapphire]

It will not allow me to do so. Also I cannot enter Temporal Rift at all now.

[ocean prism]

Based on your description, we recommend that you try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[dusk sapphire]

Thank you

[ocean prism]

Anytime! 🥰

[analog urchin]

I believe the devs did not make Rimuru the country-killing overpowered hero because of game balancing.

Many anime main characters especially in isekais are way too overpowered, having offense defense and support all in one hero.

In order to preserve game balance, a collab hero should only focus on one of those characteristics, and in Rimuru's case, its his ability to buff his allies immensely.

Past case in point: Albedo. In the anime, she is the best tank and the 2nd best fighter in Ainz Ooal Gown besides Ainz himself. The devs made her collab focus on the tank aspect, and not the damager aspect.

[mortal crown]

But that’s not the problem, we get that he’s a buffer at the moment and for the foreseeable future. The problem is his primary role is burst damage and not buffer which is a role in the game, furthermore, his ultimate skill also alludes to him being a massive damage dealer due to potential poor translating. That’s why people believe that he is either bugged or Lilith falsely promoted the character as a damage dealer in order to make a quick buck. Therefore his role needs to be changed to buffer or his damage output needs to correlate with his primary role (burst damage) and ultimate skill that currently translates to him doing massive amounts of damage.

Nvm confirmed false advertising. The before and after of his skill, now that they have the money from his release.

[cursive valley]

CLick the 2 little arrows next to the skill name to see advanced desc

[mortal crown]

Thanks, didn’t know that was a thing. Point still stands though Rim needs a role change along with some of his kit.

[ocean prism]

We had recorded the Rimuru skill feedback to our team. And the team is following the feedback provided by players and is discussing related issues. Thank you for your feedback.

[lunar totem]

Im not sure weather to put this here or elsewhere but every time I try to open the game for the past couple of days it keeps showing a black screen, it started when I did one of the games updates and i thought it would pass over but it clearly didn't. I'm not sure if it's cuz of my phone or something else but it's definitely really weird. I tried restarting my phone and all that but nothing really worked. Thanks for reading <3

[chrome plover]

I think i got my account unlinked from my mail, cuz when i login it's just puts me on new one, also ingame support is not answering

[ocean prism]

It seems like the resources loading issue. We suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[lunar totem]

Im afraid that when I try clicking the avatar nothing happens

[ocean prism]

About your lost account, we will continue to follow up with you via DM.

[ocean prism]

We are following up in via DM. Please confirm it.

[raw zenith]

Bottom left corner. meatria also has the same exact bug when they die first

[ocean prism]

In the next patch, our team will fix this problem. Thank you for your feedback.

[formal path]

Boa noite preciso entrar em contato com o suporte poderiam me ajudar

[ocean prism]

Estamos a fazer o seguimento por mensagem direta. Por favor, confirme.

[old depot]

im having serious trouuble with the gloria spectacular i keep getting error messages whenever i try to go and complete the final mission to claim 20 keys, i have already gone to the settings and pushed repair game multiple times and it hasnt fixed the issue. it reads "######9-40##"

[ocean prism]

More details will continue to follow up with you via DM.

[calm salmon]

Hello, my problem is i can't see some character like Belinda or persona 5 how can i fix it?

[formal path]

Problema com o conteúdo Glória espetacular

[ocean prism]

From your screenshot, there seems to be some problem with loading resources, we recommend you to try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

Enviamos esta mensagem de erro de volta para a equipe, a equipe está verificando e irá corrigir mais tarde, desculpe pelo transtorno.

[surreal oar]

What I should doing to have Dolly's Corner 81 ? I click on my smartphone on it and every time, the app send me to an old Facebook page... I don't find it it on XdotCom, I don't find it Community Official news. I don't understand.

[ocean prism]

We will confirm more details with you via DM.

[wild sundial]

The first pull on a new account doesnt follow a changed wishlist. If you set your wishlist with entirely new heros the first pull will give you a hero from the default wishlist.

[ocean prism]

We would like to explain that the tavern's wish list increases the probability of obtaining the heroes in the wish list, it is not a certainty that you will obtain the heroes in the wish list, there is a probability of obtaining other heroes as well.

[wild sundial]

really? I know you can get celhypos and wokes from it which can't be on a wishlist but I've never heard of or had a 4 factiom hero that wasnt on the wishlist get pulled.

[ocean prism]

Yes. Elite heroes have a greater chance of matching your wishlist heroes if any Elite heroes are produced however the overall odds of Elite heroes being produced is not affected.

[radiant sparrow]

Can't play CR on test after update. Won't let start battle.
Some of my guildmates have reported dragon trials also experiencing same error

[ocean prism]

We are checking this issue. Thank you for your information.

[tawny quarry]

https://cdn.discordapp.com/attachments/1250690523610615850/1250827703679193148/AFK_Arena2.mp4?ex=666c5b93&is=666b0a13&hm=08d2eec94512d142ec6d12dd7b4105b663ec851c57a7e235922bca59fd9fa3a6&
Is her dmg bugged or something a jump in dmg like that doesnt make a lot of sense

[ocean prism]

We are checking this battle problem, we suggest you can wait for some time.

[radiant sparrow]

Yes crazy dmg jump in CR, NC and twisted realm although I didn't record NC

^^ for comparison of twisted realm fight. Normal comp we use has grezhul instead of antandra. In that comp the damage slowly rises throughout the battle.
At 0:07 seconds I let every hero ultimate at once and then dmg may jump from 70-80b to 90-110b ish.

but here it all of a sudden jumps to like 140b + from 3-4b that too even before the fight has progressed less than 30 seconds.

CR is self explanatory I feel like ...

[ocean prism]

Thank you for the information you provided. Our team is checking this issue and we will notify you when we have the latest feedback.

[visual bone]

can u fix the issue of when a hero dies their name appears in black at the bottom left of the screen

[neat hamlet]

Same thing been happening to me

[ocean prism]

Regarding the hero name display issue in battle, the team expects to fix it in the next version, sorry for the inconvenience.

[ocean prism]

The team will fix this in the next update.

[civic bobcat]

I can't apply for apprentice it say "This action cannot be complete by the current role".

[ocean prism]

We viewed that this mentor already has an apprentice, so this prompt will appear.

[floral granite]

Double team sprites battling

[ocean prism]

The game is currently being upgraded, we recommend that you log back into the game after the update to see if it resolves the issue.

[modern thorn]

What?

[ocean prism]

There is an anomaly in the furniture quest conditions in the "Winged Sojourn" event, causing players to abnormally complete the quest and obtain the props "Poe Coins". For the fairness of the game, the team has recycled the abnormally obtained "Poe Coins" and refreshed the quest progress so that players can complete the quest again to get the props.

[chilly comet]

Are you sure the increased hero drop rate from Stargazing and Temple of Time are working correctly?
I am hearing multiple reports from many people across thousands of summons that the rates have actually gone down instead of up.
Can you please verify with your team that the increase to 2.5% is working as intended?

[neat hamlet]

it is in fact a noticeable increase for many people including me, maybe you got unlucky

[ocean prism]

We'd like to explain that the update increased the probability of acquiring a hero from 2% to 2.5%, but there is still no guaranteed mechanism.

[vagrant thunder]

I can’t open the game, there is no loading bar and it is just the splash screen infinitely repeating. What can I do?

[ocean prism]

We will confirm more details with you via DM.

[vagrant thunder]

I think I managed to fix it, unintalling and reinstalling worked

[ocean prism]

Glad to hear that. Please feel free to contact us if you have any questions next time❤

[winter nymph]

after reaching 9999 items in this stack, i am not able to sell them

[ocean prism]

We have contacted you via DM, please confirm it.

[slow veldt]

i cant claim my rewards for dragon trials, not sure whats going on

[tawny quarry]

check patch notes

[slow veldt]

ahhh thanks!

[ocean prism]

You cannot receive the previous week's settlement rewards during the 3-day settlement period after the reset of the Dragonforge, but you will be able to receive them at the end of the settlement period.

[ocean prism]

Thank you so much.

[hard smelt]

Gold Emblem showing up in Quick Buy even though I don't have it in Preorder List. It only does this with that item and its a bit annoying

[scenic sonnet]

After the latest patch, if I set collections for my heroes inside TS, save, then change them outside (say, from my bag) it really doesn't change TS collections as announced in the patch notes.

The problem is that later just by looking at my TS teams the collections will be overridden by the ones I set previously in TS, even if I don't change/save anything again. Please fix the proper isolation between TS and other modes collections. Collections should just stay the way we last set them in each and every mode, so we don't need to memorize and micromanage it all the time.

[ocean prism]

We have received your feedback and we recommend that you restart the game to see if the issue persists.

[ocean prism]

After the update, after players save their lineups in gameplays containing dispatched lineups such as Treasure Scramble, Treasure Vanguard, and Treasure Hunt Camp, the lineups and the collections/artifacts they wear when they set out on their quests will be based on the last save they made in the gameplay, and will not be affected by collections/artifacts adjustments outside of the gameplay.

[scenic sonnet]

Yes, that's great!

But there's another issue now. It is a confusing interaction. Editing a team in treasure scramble will change the collection of the hero outside of treasure scramble.

It doesn't contradict what you said, so maybe technically not a bug, but it would be much more natural if TS was isolated in both ways (outside changes don't affect TS, and also TS changes don't affect the outside).

Anyway, thanks for your efforts.

[tepid geyser]

Hello. Can i find lilith official support on this discord?

[hardy saffron]

For some reason after the last patch the hero order in treasure scramble is sometimes showing up in a strange order. Normally from left to right it will read as the top frontline hero the bottom frontline hero then the backline is top to bottom. It's showing up backwards now. Like for team one my frontline is Antandra and Alna but the report makes it look like daemia and athalia are the frontline.

[ocean prism]

Changing collections in the Treasure Scramble will affect the collections in the Hero List, you can save the collection settings in the formation before applying it to the Treasure Scramble.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

Regarding the issue of hero order display, we have recorded it and the team will discuss optimization internally, thanks for your feedback!

[scenic sonnet]

Yes it does. And it's a bad thing.

Also notice that simply by inspecting the team in TS (no "Save" needed) already changes the collections in the hero list. It's a completely unintuitive and counterproductive effect.

Formations are a solution, but it's too clunky when the game could simply not change the collections in hero list from TS and all would be perfect.

This is my last message in this regard. Please acknowledge my feedback. Thanks again and best regards.

[hard smelt]

Its been like that for a month now and it only happens in that server, I dont have that issue on my alt/different server. I've tried doing all kinds of things to my Preorder List and it just won't disappear. It's only a minor inconveniece though so ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

[ocean prism]

We have noted the point you made about the relevance of the collection in and outside of Treasure Scramble. Thank you for your support and discussion.

[ocean prism]

Regarding the item pre-order, you can deselect it from the list, then click on Avatar, Settings, Advanced Settings, Repair Game, then restart the game to see if you can deselect it.

[sinful tangle]

Just wanted to add another voice to the issues that proxy brought up. The collection rework was well intentioned but does not work intuitively and has only made collections even harder to manage, unfortunately. I would not put it quite so harshly but the reddit thread below expresses similar sentiments.

https://www.reddit.com/r/afkarena/comments/1dkgphh/lilith_bungled_collection_management_again/

[ocean prism]

On the issue of collection changes, the team is discussing optimization, if players have any good suggestions or ideas, welcome to give us feedback, we also hope to provide players with a better gaming experience, thank you for your attention!

[undone viper]

I’m trying to open afk arena and this keeps popping up, what do I do?

[ocean prism]

We are following up with you via DM.

[analog ore]

My collections and artifacts keep changing in hero’s everything I start up AFK Arena

[twin trench]

Things disappearing idk why

[ocean prism]

More details will continue to follow up with you via DM.

[mystic tangle]

Hello find visual bug on main menu i got my heroes multiple

[ocean prism]

Things disappearing idk why
Your screenshot shows some problems with loading resources. We recommend that you try repairing the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

We are following up with you via DM.

[faint totem]

Hey, i just pulled for Awaken Antandra, got enough copies to ascend her but when in temple of ascension i miss the 3 last one. Looks like they dissapear

[ocean prism]

Please check your DMs, we need your account information to confirm your summon logs.

[modern sorrel]

"Lady Simona" overlaps with the design in the UI.

[ocean prism]

From your screenshot, we don't see anything wrong with Simona at the moment, please describe it in detail and we'll look into your issue further.

[modern sorrel]

I was referring to the fact that "Lady Simona"'s "L" and the last "a" overlap with the design.

[ocean prism]

We are recording this display issue and hope that the team can optimize it, thanks for your feedback!

[modern sorrel]

There is also another display issue with the "Artifacts" when you try to change them during formation/battle.

[ocean prism]

Sorry, from these two screenshots we don't see any anomalies in the collections or artifacts at the moment, only Jerome's artifacts are the same, and the other heroes each have their own collections.

[modern sorrel]

I was referring to this.
it should be
Artifacts
not

Artifact
   s```

[ocean prism]

Thanks for the clarification, we've fed it back to the team.

[surreal oar]

Like Dolly's Corner 81, no access to the Comic's Antandra Dragon's Spear, the app send you to the old dead Facebook page AFK Arena for the french speaking player's or locate in France. Why you continue with Facebook? Put an old web page please.

[ocean prism]

We are following up with you via DM.

[neat hamlet]

@autumn dagger

[autumn dagger]

[ocean prism]

We've heard your feedback, and we recommend that you restart the game to see if it displays properly.

[frail python]

What happened to my game 😭😭

[visual bone]

dead

[ocean prism]

According the screenshot, it is no from our official game version, we suggest you can go to the Google store or Apple store to download the official game version to play it.

[frail python]

WAIT IT ISN'T THE OFFICIAL ONE-!? I just finished updating it, welp okay then. Thank you. Hopefully I didn't lost my progress

[ocean prism]

Here's the official one. If you lose your progress, to ensure the security of your account information, you can contact us via private message to retrieve it.

[neat hamlet]

Is this a bug? Labyrinth wrizz wouldn't die

[ocean prism]

We recommend that you try to quit the challenge and try it one more time.

[tough gate]

My game is saying that the system gave me mute mode, this appeared when I was chatting in my guild, so I would like to know if there is a way for me to get out of it.

[ocean prism]

We are following up with you via DM.

[merry harbor]

[slender sleet]

thx

[noble turtle]

[whole pasture]

Good afternoon. My friend didn't get a reward for Heroes of Esperia, even though she had a rank of "Diamond 1". Please help solve this problem. She cannot write herself for technical reasons. 🙏

Nickname: Pulpi (палпи)
Uid: 129081915

[ocean prism]

We're so excited to help your friend! The account logs are very sensitive information, so we suggest you let your friend contact us directly. We'll be happy to help her confirm and check it. Thank you!

[safe wyvern]

I need help the game keeps telling me to turn this one but this is all I see can someone help me???

[ocean prism]

We have contacted you via DM, please check.

[near marsh]

Hi!!! This is the same friend who asked for help)

[neat hamlet]

turn off low power modr

[river birch]

hey i used superb elite soulstones , but inventory was full , after clearing space it disappeared oht of inventory

[ocean prism]

We are following up with you via DM. Please confirm it.

[terse flame]

Thought I was tripping for a few minutes, but i got it! Never seen it before today.
Edit: The red circle-thing flickers on the screen around every 10 seconds.

[ocean prism]

The more details, we have contacted you via DM, please confirm and check.

[agile jetty]

Hey I have a bug, the artifact on my scarlet is getting back on the old one sometimes without any change from me

[ocean prism]

We recommend that you check whether you have copied other players' formations. Copying in modes such as realm will replace the artifacts in the current hero interface.

[agile jetty]

No I dont

[ocean prism]

Currently, changing collections in different scenarios will affect the changes of collections in the hero list, according to the sharing of other partners, you can save the current wearing program in the formation before changing collections, and after replacing the collections, you can use the formation saved in advance to restore the collection configuration at that time.

[agile jetty]

Im not doing anything and it get to the old artifact all the time without nothing like I put dura's eyes and I restart the game I have dura's grace on my scarlet

[distant verge]

after maintenance the game freeze when i touch profile menu. anyone can help me?

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[distant verge]

i cant click avatar, game freeze when i click it

[rich brook]

Hello I seem to be having a problem due to the recent update which made my game stuck at the loading screen, I have tried reinstalling the game many times but it still gets stuck I wonder whats wrong

[ocean prism]

Regarding the freezing issue that you mentioned, we recommend that you restart the phone and the game to check it agian. Thank you so much.

[ocean prism]

We have reviewed the screenshots of your feedback on the issue and recommend that you try switching networks and then restarting the game to check it out.

[scenic sonnet]

Hello. I have enabled the new collection management feature, but it doesn't work as advertised. I defined a full set of collections in nightmare corridor. Later, I simply entered preparation in cursed realm. When I went back in nightmare corridor preparation, I got an error message "you do not possess this hero" and all collections were set to the cursed realm ones. Please, let me know if you need anymore info. Thank you.

[rich brook]

Okay thank you it finally works

[ocean prism]

The more details, we have contacted you via DM, please confirm and check.

[ocean prism]

My pleasure.

[spring path]

👍

[spiral sentinel]

Astar won’t go to Talene in the Glorious Dawn event. She doesn’t seem to even be there because I can stand where she is and Talene has a question mark but even after clicking speak she won’t initiate dialogue. Cannot progress

[spiral sentinel]

It seems like if you start multiple quests before finishing each one then Astar gets stuck, but if you do each objective one after another she is able to move

[glossy geyser]

The game kicked me from my account and I can't find it/log into it

[ocean prism]

We are following up with you via DM.

[safe wyvern]

Won’t let me accept this so I can’t get the rest of the chest

[ocean prism]

We have contacted you by private message, please check.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[rose marsh]

My rem is continuously going back to a previous artifact instead of remaining on my collection. It's happened multiple times and usually happens after I've logged off then back into the game awhile later.

[ocean prism]

When you enter the relevant activity screen for a defense class, you will refresh your hero's stash to the state it was in at the time you saved it. The "Last Formation & Collection" button in the collection management section is for controlling the offensive gameplay.

[runic meadow]

Good afternoon. When buying a set in the game, the money was debited, but the set did not arrive, technical support does not work in the game downloaded from the app gallery store (there is no way to write and provide screenshots of the purchase and the absence of the set), how to fix it?

[ocean prism]

More details will continue to follow up with you via DM.

[pulsar ingot]

Good afternoon,

I believe there is an issue with the collections feature that is not user-friendly for players. When we enter TS, it resets all previous settings. Consequently, we must reconfigure everything in TS, which is quite laggy. Additionally, each stage requires setting up again, making the process cumbersome and inconvenient.

Thank you for your attention to this matter.

Best regards,

[tawny quarry]

https://media.discordapp.net/attachments/1151518426754449539/1257973416112427089/RPReplay_Final1719994510.mov?ex=66865a8a&is=6685090a&hm=03d0bddd7436b6ca1b565f9f5a561550e538e220c5bb623abacdafa30f9ef860&
looks like another bugged hero

[ocean prism]

Treasure scramble is a defense type of play and will not be affected by collection management.

[latent needle]

I'm the guild owner of my guild, but It doesn't let me move houses or kick people out my guild, someone else has guild ownership now and I never left my guild so how?

[ocean prism]

The guild leader can kick players out of the guild, or leave the guild after transferring the guild leader to another player. If the guild leader does not log into the game for 3 consecutive days, the position will be transferred to another player.

[ocean prism]

The team looked at the course of the battle in detail and confirmed that there was no problem, and that the main reason Gwyneth inflicted high damage was because the combination of her own haste/attack speed to attack power mechanic's providing a large amount of attack power and the field buff's providing a large amount of pummeling damage incremental mechanic increased Gwyneth's pummeling damage by an extremely large amount.

[wooden roost]

New Dragon trial challenge does not available

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[scenic sonnet]

Hi. Any news about this? I reported my finding in DM but got no answer. Is the bug with syncing collections on merc/trial heroes being addressed?

[ocean prism]

We have contacted you by private message, please check.

[scenic sonnet]

I'll just post here, because the DM conversation is just hopeless.

This video shows clearly that there is a bug related to the recently added collection management feature.

I used Emilia to show the issue. Notice how her collection in NC is an ATK/ERS one, then on CR it changes to an IS/ERS collection (correct behavior), and then when I go back to NC she's still using the IS/ERS collection (wrong behavior, should be the ATK/ERS collection).

Why does it work with CR but not NC? I know exactly why, it's because my last NC hit has a merc and a trial hero. If I remove the Merc/trial and hit, then later the collections sync correctly in both CR and NC.

The bug is related to syncing collections to merc and/or trial heroes.

[idle cloak]

This is annoying bug. I changed my collection, went to TS and it reverted to my old collection

[ocean prism]

Since the two games you played were both offensive games, when you enter NC again, the collection will be changed to the last offensive game. So it is normal that the collection has been changed.

[ocean prism]

In the garrison-type gameplay, the hero's collection will be refreshed after entering the interface and will be in the same state as when it was saved.

[scenic sonnet]

The problem is not that it changed. The problem is that it didn't not change back when I entered NC again

[vapid crystal]

This happened to me as well. What is annoying is the collection setting in Treasure Scramble seems to be prioritized over the global collection in the Hero page. I have a couple of videos showing this problem.

[scenic sonnet]

And now that I've also attacked in CR using a mercenary, collections do not change for CR anymore. I won't record a video about that, tho, since I feel like it's pointless.

[vapid crystal]

Please note that I didn’t even save the collection changes in TS. Only toggled it. And it STILL changes the global collection setting.

[scenic sonnet]

Unfortunately that's how it's intended to work. Every time you enter battle prep, collections are synchronized to the ones last used in TS. I complained about it not too long ago and it was acknowledged as a suggestion and not a bug.

If it worked well for every mode, I wouldn't mind tho. Having collections properly synced in every mode would save me from having to remember and adjust everything everytime. But it doesn't sync if you used a merc (it always works for TS, since no mercs there, that's why it's causing major confusion), and CS is making an extra effort to not acknowledge this bug

[ocean prism]

TS belongs to the garrison mode. Switching collections in the lineup will affect the collections in the current hero interface.

[vapid crystal]

Wasn’t like this before. It used to be that all modes will follow the Collection setup in the main hero page. Clearly this is bugged.

Can we at least get a hotfix? Because it is quite a hassle to make changes 6 times (for every division) every time a new TS rolls out. And since there are four different TS modes, I have to change 24 times every time I give my hero a new collection.

Just want to point out that this is a relatively new problem. I first noticed it a month ago. So the problem was from a recent patch. First time this has happened since collections are implemented.

What is the point of a “Manage Collection” page if the entire collection settings can be overwritten by TS? I thought Manage Collection would make centralized management easier?

And I need to remind that I DIDN’T NEED TO SAVE the adjustment in TS for it to forcibly change everything. How is this not a bug?

Sorry for the rant. It’s just frustrating.

[scenic sonnet]

@vapid crystal

[ocean prism]

Treasure scramble is a defense type of play and will not be affected by collection management.
The "Last Formation & Collection" button in the collection management section is for controlling the offensive gameplay.

[vapid crystal]

You can clearly see from both videos that any changes in Treasure Scramble affected the entire collection management. It automatically removes and assigns collections without prompt.

So I just want to ask. Is this problem actually being looked at by the team or are you not considering this a problem at all?

[noble turtle]

<@&545792117956673538>

[low sequoia]

Hey, I opened the game and it said it was updating the latest version after that it got stucked on the lilith screen and after a few seconds the screen turned black, I already restarted the game but it's still the same.

[plush venture]

Greetings. If you go to the "Historical Forest" --> "peaks of time" --> "historical adventures" --> "rest in peace", you can find an interesting bug in the task. If you go through all the curses first, catch up with Kaz and defeat the villains' camp behind her and only then remove all 3 curses: a miracle will not happen and the door will not open, although all conditions are met.

Приветствую. Если вы зайдете в "Исторический лес" -> "вершины времени" -> "исторические приключения" -> "покойся с миром", вы можете обнаружить интересный баг в задании. Если вы сначала пройдете через все проклятия, догоните "Каз" и разгромите лагерь злодеев позади нее и только потом снимете все 3 проклятия: чуда не произойдет и дверь не откроется, хотя все условия будут выполнены.

[ocean prism]

That is not the bug. We would like to explain that when you check the heroes formation in the Treasure Battle, Treasure Vanguard, and Treasure Camp etc.containing defensive dispatch lineups, the original heroes collection will refresh it as this event.

But after you open the collection management section, it will remember your collections in the offensive gameplay, you can click the Campaign Stages to change it.

So, the "Last Formation & Collection" button in the collection management section is for controlling the offensive gameplay, it can not effect on the Treasure Scramble event.

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[ocean prism]

There is guide screenshots about this event, we suggest you can follow the tips and try it again.

[vapid crystal]

Look, I’m saying that any changes made to collections in TS changes EVERY SINGLE THING, both “defensive” and “offensive” setups. Your assertion that collection management “remembers” offensive gameplay is wrong because it is clearly overwritten by changes in Treasure Scramble. I’ve tested this countless times.

My videos are clear. The complaints from other players are clear. For whatever reason you’re just choosing not to address this. Fine. This is the last time you hear from me about this matter. I’m just waiting for the day you silently patch this problem so people wouldn’t realize there was a problem to begin with. Thank you for your time.

[ocean prism]

Currently, we recommend that you turn the collection record switch on, and make adjustments to the collection in each playthrough. We will evaluate the wearability of the collectibles later.

[plush venture]

Thank you

[ocean prism]

My pleasure

[scenic sonnet]

No one will understand and accept this feature while it is buggy and inconsistent. Fix the mercenary bug and you may have a chance. After fixing it, also consider adding this mini-guide where Mirael explains the feature and what parts of gameplay it affects. The feature is good, when it works, trust me!

[ocean prism]

We will let our team know about your feedback of the collection and the mercenary issue. Thank you for your feedback and continued support of our game.

[deep nebula]

i can sell some colls but not the others....is there something wrong with the UI?

[ocean prism]

Collections with heroes wearing them can't be sold. You can remove the hero from the collection option and sell it.

[deep nebula]

thank you!

[ocean prism]

🥰

[modern sorrel]

Could we know when we will receive the rewards for #1248487889977999460? It was supposed to be sent before July.

[neat hamlet]

Wasted an attempt on the thrilling voyage bcz of this

[plain olive]

Whenever I open the game on my phone after playing it on my PC it says I need to reload the game, but whenever I click the Confirm button it blacks out then opens this screen. I have to force close and reopen the game....

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

About this battle issue, we suggest you can restart the game to confirm whether you can challenge it again.

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[wooden roost]

What the difference between B and D? lol

[hexed river]

Got the same problem (A and D)

[ocean prism]

@wooden roost @hexed river Thank you for your feedback, we have found the translation error, and we will optimize it as soon as possible.

[civic mural]

It said “too long” when I create formation. (I already remove merc hero)

[scenic sonnet]

Any news on the collection synchronization bug for NC and CR when using a mercenary?

[wary mantle]

I didn't receive my custom attack scroll when reaching 36 legendary totems used.

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

The team has already fixed the issue that "Collection does not match hero's class." when you play a mercenary in Cursed Realm. If you are referring to another issue, please describe it in detail.

[scenic sonnet]

Oh! I tested and indeed it seems to be working for cursed realm! Collections synchronized correctly when going back and forth from CR and TS battle preps. Amazing work!

The problem seems to still persist for nightmare corridor, though. Please, have the team check it as well. Thanks.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[cursive valley]

After using 36 legendary totems you get a level up scroll. Which can be found in the ability vault.

[ocean prism]

You need to reach privilege level 3 to unlock the exploration increase progress to level 9 to get additional custom cards.

[lucid cradle]

I found that the last formation and collection option is bugged after this last "hot fix"
found that it reverts back to collections and artifacts I last used in campaign a moment ago when I try to do nightmare corridor
even when I already did runs with the right collections to make it stay in the right configuration

[scenic sonnet]

I've been "helping CS debug" a similar issue on my account, so I'm curious. When you enter NC battle prep does it show a message "you do not possess this hero"?

Like this: #bug-reports message

[lucid cradle]

yeah

[ocean prism]

@lucid cradle @scenic sonnet This issue has been received by the team, and more information will be collected to fix it, the hints currently appearing in the game will not affect the actual battle, sorry for the inconvenience.

[wooden roost]

Is it correct that Trenzor didnt die in this formation in Ghost Walley? I solved it with another formation but this fact....
100% reproduceed with this formation

[runic sierra]

Probably cause of stop time and freeze CC made Treznor immune animation bugged, so he stuck undying

[ocean prism]

When riding, Trenzor will charge the mount by 15% for every 50% of his attack damage. When the charge reaches 100%, all the charge will be consumed to generate a barrier that can block 100% of the damage from the front for 10 seconds. This skill can be used at most once every 15 seconds. You are immune to control while the barrier is generated.

[gritty anchor]

There's no button to delete requests and I've tried repairing the game. I've tried using support but I got confused, I can't participate in the event because I have a invisible request to spectate that I need to remove in order to start the event. Does this mean I won't be able to participate in this AE?

[ocean prism]

We have been made aware of your event issue and we will verify the results. We will contact you via DM and in-game support after verifying the results.

[visual bone]

dragontrials has no autobattle button, but other ingame modes do for some reason?

[lilac dock]

Can't claim weekly dragonbone stamps it keeps doing this even after restarting the game a couple of times

[scenic sonnet]

Same here

[cursive valley]

Same here

[ocean prism]

Dragonforge Trials does not include automatic combat.

[wild sundial]

What is happening? Its not collecting the rewards for some reason
Also why is there a 10 minutes slow mode on all of a sudden

[old copper]

Same here

[ocean prism]

@lilac dock @scenic sonnet @cursive valley @wild sundial @old copper We've received the issue regarding the Dragonforge Trials and the team is fixing it, sorry for the inconvenience!

[analog urchin]

Hi. in Global servers, there has been an issue wherein one player is at Prince rank already in Abyssal Expedition, yet the boss isn't even killed yet. Is this a bug or hack?

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

Players will not be able to collect the previous week's settlement rewards during the 3-day settlement period following the Dragonforge reset, but will be able to collect them after the settlement period ends! Regarding the error message, we will fix it as soon as possible, thank you for your attention!

[cursive valley]

AE boss plants / dummy persists on my screen after exiting the mode

[valid lion]

Hi! Is this a bug? I cannot pass the fourth level right now, and since it says that, I also tried to redo the third level, but I keep getting the same message.

[dreamy gull]

1. Is this real?
2. Is this intended? Such a big dmg jump gives Ira/Aantandra bug vibes. Although in AE and not CR

[ocean prism]

This is a display problem. We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

@valid lion This has just been answered, please see the answer.🥰

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[worldly flint]

Been waiting for 5mins and it takes a while every time i go anywhere in the game(5bmps)

[ocean prism]

Regarding the loading issue that you mentioend, we recommend that you switch the network to complete in-game extra downloading, and then restart the game to check it again.

[fiery karma]

Another BUG. Draconic Gwineth deals more than 49 Bilion damage againest Abex boss in just 1 second. 230 stack at 1:15 sec, 4923 stack at 1:14 sec

[runic sierra]

I tought i can fix the dragon forge trial with the "fix game" but it actually broke quest progress indicator, even after everything back loaded and some relog. Not a big deal tho

[wooden roost]

I cant use Copy Formation button from my own replay where I used mercenary Shuna who I don't own myself

[ocean prism]

The team verifies that it is normal for Gwyneth to do damage, due to the stacking of multiple buffs resulting in a high burst of damage in a very short period of time. We have sent you the exact reason via private message please check it out.

[ocean prism]

Please check to see if your resources have finished loading and if there is a loading resource icon in the upper right corner of the main page.

[ocean prism]

Regarding the "You do not possess this hero" error message, the team expects to fix this in the future, thank you for your feedback!

[fluid yoke]

Just reached VIP 6 and I cannot find Winged Sojourn event anywhere

[ocean prism]

If you have just reached the event conditions today, it will not refresh until tomorrow at 0:00 UTC.

[runic sierra]

I already explained in detail why still asking. I told you its fully loaded, no loading icon

[ocean prism]

May I ask if you are only having problems with the progress display or is there a display problem elsewhere in the game as well?

[runic sierra]

Nope only on the quest progress bar

[rose tinsel]

I have the same bug like @valid lion has. I already did the repair the game thing, but it didn't fixed it

[valid lion]

@rose tinsel here’s the answer regarding the error

[ocean prism]

We have contacted you via DM, please check.

[harsh fern]

Когда я начал играть в вашу игру, у меня пропало желание сношаться с особями противоположного пола, когда хотфикс?

[hexed river]

Abyss. I found 2 “Skeleton Garden” cages in water where they shouldn’t be. In addition to this, I captured one such cell and the task of occupying a cell of this type was not completed.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[idle cloak]

Abex bug: Earl rank can hit the boss despite not unlocking the map

[ocean prism]

Thank you for your feedback. We will confirm more details with you via DM.

[visual bone]

artifact trials show collections but you are not allowed to equip them?

[ocean prism]

We have contacted you via DM, please check.

[scenic sonnet]

The recent public announcement about collection management feature was very interesting and I'm sure many players will see the advantages of saving collections for each mode.

But the bug of "you do not possess this hero" is still present, and it fails to reload the last used collections for NC and CR when using a mercenary. People will still reject the feature because of this bug.

[fiery karma]

Is not normal. When you fix the darconic gwineth? still not a date?

[ocean prism]

It has been verified by the team that there is nothing abnormal about Gwyneth's damage in Abyssal Expedition, so it will not be fixed. A specific damage analysis has been sent to you via private message so you can check it out.

[ocean prism]

Regarding the “You do not possess this hero” issue, the team expects to fix it in the future, sorry for the inconvenience.

[inner anvil]

It's impossible to take lake tiles after someone has abandoned them in Abyssal Expedition. Considering the resource gain you can get, this is not good. If even possible, add Take button to claim previously-cleared lake tiles that someone abandoned.

[ocean prism]

The resources on the normal lake surface are the same as the normal resources on the road surface, and players are not allowed to reoccupy them after abandoning them. We will give feedback to the team and hope that it is possible to reoccupy the lake, considering that the normal lake surface has more abundant resources and is also a little bit more difficult to reoccupy. The team will discuss the optimization internally, thank you for your feedback!

[inland walrus]

Help me about this Why did this keep going to Priority? It drains my gold too much so I took the initiative not to put it in Priority but it still doesn't work. I've been trying for 2 weeks

[ocean prism]

We have contacted you via DM, please check. Thank you in advance.

[thin axle]

Bug in abysal expedition, can't add heroes no matter what I do

[ocean prism]

We have contacted you via DM, please check.

[stark pagoda]

Can I ask how many pulls I’ve done after the last awakened belinda copy ive recieved? My id is 157611543

[ocean prism]

We have contacted you via DM, please check.

[stark pagoda]

I have not recieved a message, could you try again please?

[ocean prism]

After checking, we have sent the information to you.

[clear warren]

The Battle report of the boss attack is bugged when checking it in the Battle report button after the Battle. All bars are zeroed. The other image without the zeroes is the same attack battle report but from the Battle history button.

[ocean prism]

From your screenshot, it looks like there should be a display issue, we recommend that you try restarting the game to see if that solves the problem.

[scenic sonnet]

Please, fix the "you do not possess this hero" collection management bug in CR and NC before we start yet another week with a major feature broken for two major game modes. Thanks!

[ocean prism]

Abnormal notification problem to be fixed in the future positioning, thank you for player feedback.

[viral hound]

My tower 'tries' didnt goes up after day reset. it should be 23 i havent touched anything

[ocean prism]

More details will continue to follow up with you via DM.

[patent wren]

Tried to switch back to tester. Now it's showing me this everytime I tried to load in

[ocean prism]

We have contacted you via DM, please check.

[scenic mirage]

Been trying to switch back to classic server after being on the beta server all day. It gets stuck at trying to verify version

[ocean prism]

It seems like the network loading issue, we suggest you can change the network and restart the game to try it again.

[scenic mirage]

It doesn't matter if I'm on wifi or not, same issue.

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[craggy pollen]

in AFK Arena: Companions! auto-battle dosen't work
game try to show u lybrary but it is not avaliable
(p.s. bug work in story mode)

[ocean prism]

We recommend that you restart the game to see if the issue persists.

[craggy pollen]

i was more than 4 times

[ocean prism]

We have contacted you via DM, please check.

[dusky seal]

Not sure if it's connected to the conpanions test server but I no longer have sound of any sort in my game despite having both in-game and phone volume turned up
Edit: It fixed itself somehow so I guess it's fine now

[compact swan]

Not sure what this is about. I’ve tried to restart, closed and reopened, deleted and redownloaded, but nothing’s working.

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[ocean prism]

Thank you for your feedback, glad to see that you have fixed it.

[scarlet willow]

I keep getting this message everytime I try to purchase something. I did download the companions app so maybe that has something to do with it. This is on my main account.

[ocean prism]

The companions app is not open for payment. More details will continue to follow up with you via DM. Please confirm it.

[remote kettle]

Is this normal? I noticed even after reaching chapter 10(currently at chapter 11) there is still no legacy of grit in my new server account(s1147)

[ocean prism]

Once you reach Chapter 10, the Legacy of Grit event will be available the following day for 56 days.

[lucid cradle]

in the afk companion version it says I only have M grez and thoran even tho I got both 5*s on my main classic version account

and that's 1 among many discrepancies

[ocean prism]

This is a simulation of the inheritance data, the content is random, and not directly interoperable with the international data.

[lucid cradle]

alright

[ocean prism]

If you have any further concerns, please do not hesitate to contact us.

[thick locust]

can we get rid off the red mark? never opened this event so its there 24/7

[ocean prism]

More details will continue to follow up with you via DM. Please confirm it.

[haughty basalt]

Game doesn't work with Multiwindow/Split Screen modes

[errant magnet]

Most games...don't? In fact, most games won't even let you try, it is disabled for it

[haughty basalt]

Journey works fine with split screen/multiwindow, also heavier games like WuWa, HSR, ZZZ etc. work fine on multiwindow, dont see the reason a game that's not as intensive as those not work with this common android feature

[errant magnet]

Usually it is because it reforms the UI or puts a lot of pressure on cheaper phones (most people do not have high end phones or tablets) so they anticipate this and just make it harder to mess things up!

Do I think it could be useful for some games? Sure, but it is what it is!

[ocean prism]

We have contacted you via DM, please check.

[haughty basalt]

Didn't receive a DM yet

Edit: nvm i found it

[scenic sonnet]

Another week started and the major bug on collection management for CR and NC is still there. Can you please prioritize it? It's not some minor annoyance, it's two of the major weekly game modes.

[ocean prism]

More details will continue to follow up with you via DM.

[scenic sonnet]

There's nothing more to discuss. I've described the issue in detail more than once. All that is needed is for you to really acknowledge and properly prioritize the issue.

[patent wren]

Ok I found a bug in the test mobile. Whenever I turn on auto battle in campaign and do Forest mania at the same time, any levels that I would complete in Forest mania in that time frame would become invalid and the game will not save it.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[gusty gyro]

what to do, they are immortal in the end

[ocean prism]

We recommend that you try repairing the game to see if that solves the problem, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[scenic sonnet]

#bug-reports message

This is a very clear description of the problem, and it still happens exactly like that

[shadow pendant]

Getting an

"Unable to equip artifact"

when trying to switch between artifacts on a unit in KT.
Case: Canisa & Ruke has Barricade equipped. Kelthur has Call equipped. Trying to take call from Kelthur results in that notification. Closing and restarting the game does not fix it

This seems to occur when attempting to swap out a class artifact for one that works for all classes. Swapping Call between Canisa and Thoran worked just fine, but swapping it to Eironn, when Eironn had Shroud equipped, resulted in the same error.

[ocean prism]

May I ask if this problem of yours only occurs in the King's Tower? Does this problem occur in other scenarios?

[shadow pendant]

Just checked that it happens in campaign as well

[ocean prism]

We are following up with you via DM.

[manic stream]

Hello

[ocean prism]

Please describe your problem in detail and we will help you.

[radiant sparrow]

Display interface is bad for battle reports after the recent update ( on test ) . My rank plate is not visible. Elder tree symbol conflicting with the frame. Can't see boss dmg taken etc. in the ss .

Campaign too I can't view all heroes at once, i need to scroll.

[ocean prism]

We have received your suggestion about the battle statistics not being fully displayed and needing to be scrolled to be fully viewed. We will note it and report it to our team. Thank you for your suggestion.

[visual bone]

find peggy quest is bugged

[ocean prism]

Our team is aware of this issue and will review it after 02:00 UTC on July 29. Thank you for your feedback.

[visual bone]

👍

[ocean prism]

This issue is being fixed now, please login to the game to confirm.

[visual bone]

will do it later

[radiant sparrow]

Yes it's working correctly now. Thank you

[knotty pine]

@ocean prism Hi!! Just wanted to ask, as the event Assembly of Hero's is soon ending (6h) and I've noticed that despite getting new elite heroes, the number of obtained elite heroes doesn't change? Is this an error or am I missing something? Thank you!

[ocean prism]

We have received your feedback and have contacted you via DM regarding this issue. Please check.

[remote kettle]

Ivan's bugged. How can i fixed this?

[ocean prism]

You will need to upgrade Ivan to level 201 to activate the level 30 engraving effect.

[remote kettle]

I see. But it shouldve been included in the skill description as well to not get confusing.

[ocean prism]

This unlock condition is mentioned in the hero's third skill.

[modern sorrel]

Shroom Spooder
Small explanation says
"[Unlocks at Lvl 0] While using....... When an enemy hero loses health from an ally's attack, Shroom Spooder receives additional health."
Expanded explanations says
"[Unlocks at Lvl 0] White using........ When an enemy hero suffers health loss from an ally's attack, Shroom Spooder receives additional energy."

I saw mistakes like this in some other pet skill descriptions too

[ocean prism]

We are following up with you via DM.

[ocean prism]

The team has noted the issue with the pet skill descriptions and will be optimizing them, thank you for your feedback!

[lone dew]

Game keeps saying failed to update, tried restarting phone, same result, unistalled and reinstalled, same result.

[inner anvil]

Many of the previous Judgment Chronicles disappeared. I am sure there used to be way more than one but they're gone.

[ocean prism]

As for the update issue you mentioned, we suggest switching your network between 5G and wifi or using a vpn, then restarting the game to check.

[shadow pendant]

The UI for battle statistics has gotten broken, it is impossible to view all units at once now

[lone dew]

I fixed it 👍

[ocean prism]

After the limited-time Judgment Decree activity for each event ends, the condition for unlocking the event will change to [Clear Stage 21-60]. Meanwhile, the enemies' difficulty of the event will also be reduced, after which its duration will be 168 days. If you have completed Stage 21-60 and have fewer than 56 days left, the duration will be reset to 56 days.

[ocean prism]

We will optimise the display of the battle stats screen as soon as possible, thank you very much,

[radiant sparrow]

CR leaderboards will sometimes have random no. Of people not visible. This does not happen in NC. Also scrolling in CR leaderboards is laggy compared to scrolling in NC, which is smoother in comparison.

[ocean prism]

We have reviewed your video and the team has previously optimized the leaderboards by requesting data in segments rather than all leaderboard data at once. We recommend exiting and re-entering to allow for a longer loading time.

[radiant sparrow]

Yeah but exiting and re entering is an unnecessary hassle though, and so is scrolling slowly so that it can load 🤷
I want atleast top 50-60 loading properly

[patent wren]

Ok found another bug in tester. So if you have auto battle on and try to fight in Abex, not only will it not work but it will also decrease 1 stamina per each click you do on the battle button.

[ocean prism]

We are following up with you via DM.

[cursive vortex]

Since no one else seems to mention it: There has been an issue since the new patch went live which seems to have made the performance of teams with Daemia degrade, at least Daemia is my best guess. The patch notes fail to mention every change that was made so I can only assume it might be a visual change which was mentioned, although not at all specified which, and that does affect gameplay despite the patch notes stating it should not be the case. I tested both with and without Daemia's skin to make sure, but in either case the performance is consistently worse than before.

The places where it is most noticeable is in NC against the fourth boss with AwLyca and in AE against the final boss in a team with AwBelinda, Daemia is the only hero/beast those two teams share.

I will provide the screenshots for NC as a comparison, but I didn't make screenshots for AE prior to this bug appearing (and I forgot to take new ones which is now not possible anymore) though the total damage dropped from around 17.5-18.5B down to 11.5-13.5B.

[dusky seal]

The Test Flight for the beta server is preventing me from purchasing the Ibis help for .99 in classic

[dusky seal]

I'm in classis but test flight won't allow me to purchase this; do I have to uninstall it to get purchases back?

[lucid cradle]

currently when we view a player's formation in CR and use the arrows to browse through other clears the final DMG for each round is bugged and always only show the dmg of the first person we viewed like what's shown in the video

[wild sundial]

I was testing the new ability to change your heroes armor while a stage is in progress. I got to the last battle and I noticed it seemed like changing armor wasn't working properly. After completing the final battle I received this message and my completion of the stage was undone.

Edit: Just to clarify I didn't use armor that was already used in a completed battle. It seems like it's possible to equip armor that a hero from a battle that has already won, however the armor I was moving around was from the team that was currently fighting so no contradictions should have occurred.

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[ocean prism]

About this issue, our team is repairing now. Please wait for some days. We suggest you can purchase the packages in our official purchase website first.
https://afkarena.lilith.com/

[ocean prism]

The second player's damage information is below, you can swipe the screen to view it.

[ocean prism]

We have contacted you via DM regarding this issue, please check it.

[wooden roost]

Why Labyrinth 3rd floor autopass skip 1st enemy and get only 2nd shop? It it a bug? I think autopass should get both (as it in passing 1-2 floors)

[lucid cradle]

that's not the problem here
as u can see when I viewed the first players dmg for that round it was 7b and when I used the arrows to view others the score was bugged it was stuck at 7b on the dot for everyone when it wasn't actually the case,the 2nd player had 9.4b and the 3rd had 10b when I backed out and opened those other 2 player's formations separately
meaning that the display is bugged and the navigation arrows are useless

[ocean prism]

The rewards obtained from quick battles are displayed based on the content of the passage area, and the content is subject to the game.

[bleak moth]

Is this a bug or am i just not getting it cause i click use and nothing happens

[ocean prism]

Thanks for the feedback. We're actively looking into this issue of unresponsive button clicks.

[cursive valley]

Game froze after claiming the scroll, restarting to see if the issue persists.

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[vapid crystal]

Happened to me as well. Restarting game fixes the problem.

[ocean prism]

Thank you for your help, best wishes.

[visual bone]

it should still be patched tho

[rancid edge]

there is a double negative sign when you lose points in TS instead of a single one like before ("--2" instead of "-2"). Not a bug but posting just in case

[ocean prism]

We've fed back this display issue to the team, who will optimise it as soon as possible, thank you for your feedback!

[rancid edge]

thanks!

[ocean prism]

Anytime!

[shadow pendant]

The lab sweep does 1 less Praetorian Gaurd fight than it used to before the latest changes. It used to be 7, 8, 4, 6, and 3 fights for each respective category.

???????

[ocean prism]

Quick Challenges just added the third level of Quick Challenges to the original (added Merchant *1 , Normal Boss *1 , Elite *1 , Double Team *4). No changes to the previous level 2 game quick challenge content. The route on the third level is already the most rewarding way to go.

[ocean prism]

Unlocking the quick challenges also requires passing the 30-60

[shadow pendant]

I’m in 56-36

[ocean prism]

We are following up with you via

[cursive valley]

This message has returned on 64-56… Such a pain having an hour of rng wasted

Edit: Ended up fixing itself

[visual bone]

that bug is so annoying i lost my antandra clear because of it

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[visual bone]

it happened a long time ago so dont bother

[loud elbow]

was doing glorious dawn and the final chests were blocked by extremely high level enemies. I've watched videos and this has never happened to anyone else.

[ocean prism]

If you leave the battle interface during the battle, adjust the artifacts, equipment, elder tree, etc., it may cause the battle verification to fail. When the trial hero expires when you pass, the battle verification will also fail. In this case, you can try to repair the game.

[ocean prism]

We see that there is a boss at this location on the map. The enemy difficulty of this activity is dynamically matched based on the player's combat power (the strongest fiveheroes battle power in history). After the player enters the adventure for the first time, this difficulty will not change and you can reset the adventure at any time.

[brave urchin]

I keep getting this in both campaign and tower oftenly. Its getting annoying.

[ocean prism]

First of all, you need to repair the game and attack the same level again, if you still can't settle properly, please click on the [Battle Log] in the settings, and then play a battle again. Thank you for your assistance!

[pure dirge]

Whenever I play summer odyssey my game eventually crashes and it lags my whole phone. I tried to take a video of it lagging but it didn’t save for whatever reason. What happens is that the dialogue box text start slowing down to maybe 3 seconds per word, it takes longer to click on a location, and when I tried to slide the camera around it goes too much in the direction I wanted it to go. It crashes randomly but it’s normally around when things start to lag.

[ocean prism]

We recommend that you click on your avatar - Settings - turn on all the buttons in the Memory and then turn off High Details in the game settings.

[visual bone]

there's a glitch where if u speak to alaro from behind then you cant progress thru the rest of the adventure

[ocean prism]

We suggest you click the Fantastic Exploration go to another map and back to continue the adventure.

[visual bone]

it worked

[pure dirge]

I tried it but it's still lagging a lot in the Draconic Wonderlust map and it still crashes within the event sometimes. It's okay in the beggining but it gets worse over time so I have to close the app and open again. Is there anything else I could do?

[ocean prism]

For the crashing issue, we suggest you close the other apps and reboot to launch the game to check it out. Or you can try restarting your device with only that game app on.

[pure dirge]

I can try that, what exactly do you mean by reboot though? Just close the game like normal (swipe up on the screen while tapping on the hold screen once) or is there more to a reboot?

[ocean prism]

You can reboot your device/phone and it helps to stop programs running in the background and slow down the pressure on the memory.

[pure dirge]

It's been working so far, ty.

[ocean prism]

My pleasure.

[golden pagoda]

I can't access my Google Play Games login it's created a new account ?

[ocean prism]

We have contacted you via DM, please check it.

[visual bone]

I cant copy formations in guild trials

[ocean prism]

After you click on the Formations in the trial a button to copy the lineup will appear on the right.

[visual bone]

no icon appeared

[ocean prism]

You can go to the Challenges screen, click on Trial formations, and then click on Copy formations, not in the Leaderboards.

[visual bone]

but i want to copy the leaderboards as i'm trying to get all the guild quests @ocean prism

[ocean prism]

The leaderboard hasn't the feature for copying battle formations.

[visual bone]

then why am i unable to view the second third fourth formation

[simple berry]

SAved Formation doesnt work. When I save a team And put that one, all of the others slot are removed (fight 2, fight 3 etc..)

[ocean prism]

We would like to explain that when you click on the recommended lineup and use the “Adopt” function, you select the option “Use their Artifact/Collection configurations simultaneously”, which will also lead to the replacement of collections and artifacts.

[ocean prism]

Regarding the issue that teams 2, 3, and 4 can't be clicked to view, the team will fix it in the next patch package, sorry for the inconvenience!

[simple berry]

And this, explain Why can I only put one team? when I select a line up. That puts her in fight #1 automatically . even if I want to put her in fight #3. and if I change. the others fade away.
the team automatically puts itself on the 1st line up, erasing the others.

[ocean prism]

If the saved formation is multi-team, then the other formations will follow when you use this formation.

[simple berry]

What a noob I am lol… ok thanks it’s ok

[ocean prism]

Nevermind. Please feel free to consult us if you have any questions. 🥰

[proud steeple]

Ive noticed the Lab coin rewards for the 3 floor sweep are inconsistent. Last sweep i got 16k but this time i got 6k. Is there something i have to do to make sure i get ample lab coins for each sweep

[ocean prism]

We have contacted you via DM, please check it.

[mellow pasture]

I can't log ino my account when I try this pops up

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[halcyon wolf]

Всем привет

[ocean prism]

Hello, if you encounter any problems, please feel free to contact us.

Здравствуйте, если у вас возникнут какие-либо проблемы, пожалуйста, свяжитесь с нами.

[deft carbon]

hi i think my draconic wanderlust is broken

[nova yoke]

I have some issues with the drangonforge Trials. I cant claim rewards and it kept showing ❗️

[ocean prism]

We have contacted you via DM, please check.

[deft carbon]

i do not see this dm

[ocean prism]

We recommend that you provide us with screenshots of DragonForge Trials.

[radiant sparrow]

U will be able to claim it once dragon shop resets

[visual bone]

dragonforge trials has a red icon that doesnt go away

[cursive valley]

Yeah I’m surprised they never fixed it

[visual bone]

https://tenor.com/view/i-couldnt-agree-more-john-krasinski-saturday-night-live-youre-absolutely-correct-thats-right-gif-20212746

[ocean prism]

We confirm it again, it will repair it in the 1.49 game version, please wait for more time.

[visual bone]

this bug is not new btw it has appeared before

Why are the names small in certain places ingame

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[shadow pendant]

Post-battle hero UI screen is still bugged, cannot see all units at once

[hexed river]

When updating the game the following error appears:
Failed to update. Try again.
...

[ocean prism]

Regarding the issue that the battle settlement interface in the game needs to be swiped up and down to view after the update, the team has received it. We also understand your feelings very much, and the team will optimize it later.
But due to the subsequent optimization needs to consider more factors, and optimization of various issues has priority, it may not be able to make changes immediately. But as time goes by, your suggestions may be gradually optimize or added in subsequent versions. Thank you for your feedback.

[ocean prism]

We have contacted you via DM, please check.

[rugged apex]

Hello, I have a problem with my account, when I want to connect the game tells me that my account is already linked, while the only device connected is only my phone, what can I do?

[stuck ledge]

Ive pulled 2 copies of the last draconic hero in the last days but ive gotten none. Both times it showed the animation for being the first time you pull a hero. Please, check my pulls and you'll see, it's a very old account, ive no reason to lie

[inner anvil]

Even after many reruns of Battle of Blood, the battle is still missing skip button.

[ocean prism]

You could return to the "account switch" screen instead of the “link account” screen.

[ocean prism]

To help you check the hero issue, we have contacted you via DM, please check it.

[ocean prism]

We will collect your opinion regarding the skip battle feature of Battle of Blood, so that our team can consider optimizations for a better game experience.

[shadow pendant]

Twisted Realm UI is broken

[ocean prism]

We have contacted you via DM regarding this issue. Please check.

[rugged apex]

ok thanks you, I go try it 🤗

[ocean prism]

My pleasure.

[sick rover]

Whenever I try to load up the game, this message appears. I can’t update it in the App Store or anything. Is there something I can do?

[ocean prism]

We are following up with you via DM.

[forest shard]

Is there a reason for my artifacts randomly changing even if i dont change them? It seems that its rather a bug or something error

[ocean prism]

When you enter the relevant activity screen for a defense class, you will refresh your hero's stash to the state it was in at the time you saved it. The "Last Formation & Collection" button in the collection management section is for controlling the offensive gameplay.

[dawn pumice]

@ocean prism awnsering every single questions is a W

[visual bone]

more like answering a question is a win

[native tide]

i closed the app while i was claiming the new draconic trial hero event and it has not re proced//activated and i do not have access to said event anymore. the event is silver burst tribute

[ocean prism]

We would like to ask if you have any unclaimed items in the event.

[native tide]

no i don’t, no way to access it at all, i closed the app as it started to load when i re loaded the event was gone off the left side of my screen

[ocean prism]

We have contacted you via DM, please check

[inner anvil]

Stone choice chest from Temporal Rift cannot be immediately used to strengthen gear unlike other stone choice chests of the same tier. In this example, I have several T2 chests from Temporal Rift but they don't get counted for some reason.

[ocean prism]

Sorry for the chest issue, you can currently select the chest from the bag and receive the T2 item, and then use it to upgrade your equipment item.

[inner anvil]

Thank you. I hope the inconsistency can get fixed!

[ocean prism]

Thank you so much for your feedback.

[ionic edge]

Unreadable text

[visual bone]

is it intended that awakened ezizh has no epic adventure

[ocean prism]

Generally, awakened heroes will have epic adventures. As for Eze’s epic adventure, although it has not been released yet, we can look forward to it together.

[ocean prism]

Thank you for the screenshot. We checked in the game and found that the problem of unreadable text is not a common problem. We would like to know the device model you are using and account ID , and will report it to the team for review.

[ionic edge]

device: Xiaomi 12
id: 11685761

[ocean prism]

Thank you.

[zinc mulch]

I cant login via facebook on my phone, facebook page says page not found…reinstalled afk arena but nothing changed

[ocean prism]

Hello, please provide your account ID and we will help you find your account.

[zinc mulch]

95333671, i could login on my pc but its not working for my phone

[cursive valley]

Game is stuck loading for me

[ocean prism]

It involves account privacy, I have privately chatted with you, please check the information.

[ocean prism]

Loading problems are usually caused by network issues. We recommend that you try switching or using VPN. If it still doesn't work, please provide your account ID and we will help you report it to the team for review.

[clear smelt]

@ocean prism hi I have issues with the music disc évent can I talk to you in private ?

[ocean prism]

We have contacted you via DM, please check

[clear smelt]

I replied back can you please solve this before reset or i will loose the daily disc progress

[ocean prism]

You have received all the 28 records during the event, so that you will not get more records after purchasing.

[errant sail]

Is this possible?

[ocean prism]

We can't tell your problem from the pictures. Please describe your problem in detail and we will help you.

[neat hamlet]

Isn't it easier for us newbie if the power between enemy line up in arcane labyrinth equally distributed?

Idk if this is a bug or not

[ocean prism]

This is a normal setting, the combat power of the enemy lineup in the maze is dynamically generated based on the five highest combat power values in the player's history, and some levels will have a similar setting. We recommend that you adjust your lineups accordingly.

[neat hamlet]

But my level 62 party can't touch that single unit, dodge every basic attacks and all of them got killed before they can use their ultimate. It's easier to fight 5 level 80-90 enemies than fight 1 level 140 and 4 level 1 enemies imo

[ocean prism]

This enemy lineup will be randomly generated based on the lineups of the other players in the arena, and it's normal to have uneven battle power. We've also recorded your issue and sent feedback to the team, thank you for your attention!

[inner anvil]

It's possible to be unable to collect Rare Hero Soulstones from mail because I don't have enough soulstones to summon a hero and be unable to collect the soulstones because the amount will go over the max.

[ocean prism]

We have contacted you via DM, please check it.

[lavish hull]

I wanted to contact you because I have a problem with my email it was banned but i don't know the reason and i contacted support more than 48 hours ago they told me that they are managed but i don't really understand because ot is not.

[ancient lagoon]

Going into temple of ascension and guild at same time can remove the icons

You can still click on those places but when you return, the overlay icons don't return. Even the back button doesn't do anything. Had to close game.

[inner anvil]

After Dragonforge Trial calculation, if you move down stages due to the stages not having 3 stars, the items will become locked if you fall below stage 8. This is evident with the Sold Out indicator showing I previously unlocked and purchased. One easy fix that can be done is to check if you completed stage 8 for the first time.

[ocean prism]

For the issue of incomplete button display, we recommend that you restart the device and check again.

[ancient lagoon]

It fixed after I restarted the game, thx though <3

[wheat trellis]

Hello I have completed the reach 440 floor on every faction at king tower quest which gives 400 elemental cores but even though I claimed the quest I didn’t get 400 elemental cores. It seems like a bug can you help me?

[ocean prism]

Thank you so much for your feedback.

[ocean prism]

We have contacted you via DM, please check

[twin sable]

What? No clue what happened??

[ocean prism]

Regarding the screenshot of the notification, we recommend that you restart the game to check it again.

[atomic granite]

Poor Awakened Eiron is now blind and big headed.
It's not that visible when he is in his base "profile" posture, but as soon as he moves his body and his face is 3/4 the proportions are off.
(I think it's a bug and it needs to be resized, thus why I post here and not in the suggestions)

[ocean prism]

Thank you for your feedback, we have recorded the awakened Eironn issue that you mentioned, so that we can consider optimizations for a better game experience.

[analog urchin]

Hi. My "Last Formation & Collection" setting is turned off, but when I sometimes go to Heroes of Esperia, and exit out, the collections of all heroes used change to what was used in HoE.

How to prevent this?

[ocean prism]

We have contacted you via DM, please check.

[haughty trench]

Hello. Currently having problems trying to open the game in pc. For some reason the moment it loads fully it proceeds to crash, been unplayable for 30mins now.

[ocean prism]

We have contacted you via DM, please confirm it.

[naive vault]

How can I disable collection swapping? I want them to stay as i set up my hero box, whenever i jump into some gamemode colls are swapping into old ones. Its super annoying, because even if i set up again my colls, after some time they are not actual again, so i have to update them again and again. Its messing my stuff a lot

[ocean prism]

Currently, when you check the collections in the features' formations, or make battles in the features, the collection of the hero's screen will be changed as you have checked or the battles status.

You can turn on the Last Formation & Collection function in the bag, then the Battle Preparation screen will default to the last used hero formation and collections for each game mode (i.e., Campaign, King's Tower, Cursed Realm, etc.). Also, when entering the Battle Preparation screen, equipped items will sync to your Bag.

[naive vault]

this sync works in bad way, it synchros colls from TS/HOE to my hero box. So its still messing my setup again and over again. It hurts

[ocean prism]

When Last Formation & Collection is enabled, the Battle Preparation screen will default to the last used hero formation, collections, and equipped artifacts for each game mode (i.e., Campaign, King's Tower, Cursed Realm, etc.).

Defensive feature (Arena, Treasure Scramble, etc.) formations and collections will only be saved based on the adjustments you make within that mode.

We have recorded your point regarding the collection, so that our team can consider optimizations for a better game experience.

[rancid edge]

hello, I was wondering if I could get an explanation for awakened Eironn's SI40 effect. The text description isn't very clear. The skill already hits multiple enemies without needing the SI40.

I was wondering if you could give an explanation as to what exactly the SI40 adds, compared to not having it.

Thank you!