bug-reports

[surreal sluice]

I mean it's the Grotesque Mage boss fight, of course I'm not gonna be using auto battle for it

[ocean prism]

Sorry, our team will fix the ultimate skill issue of Palmer in future updates.

[thin lance]

so it just doesn't work for any legendary tier heros? i switched and it worked.

[ocean prism]

This task does not count as progress if you use a hero whose highest quality is only legendary.

[vivid cave]

Hi, I currently can't use my retries on temporal rift for some reason, game keeps telling me I lost no heros on the floor I'm at (which isn't even true, but regardless, aren't we supposed to be able to use them to try to minimize stability loss ?)

[lyric tusk]

When someone is playing thoran, maetria and flora in fight of fates all characters freeze and dont do anything anymore

[ocean prism]

Please try these methods. We will wait for your feedback.
1.Tap avatar-settings-advanced settings-repair game.
2.Please delete the game and then reinstall it again.

[ocean prism]

We have recorded this problem and will solve it as soon as possible. We are very sorry for bringing you a bad experience.

[vivid cave]

Tried both without success unfortunately
Still getting the same message

[dusky seal]

I don't have the emblems selected in th quick buy yet it's putting them there anyways; I restarted the game and it's still there; accidently used gold on the the emblems on the previous purchase because of it

[rustic yarrow]

any words on FoF with ppl abusing the gamemode with Maetria?

[ocean prism]

OK, it is recommended that you click to end the challenge and then challenge again from the nearest floor. This will restore stability.

[ocean prism]

We have received your feedback. In order to avoid this situation from happening again, we recommend that you pay more attention to the prompts for confirming items when using one-click purchase.

[dusky seal]

That doesn't fix the fact that I have don't have emblems activated in the preorder but they're still activated in the store

[ocean prism]

Regarding Maetria's performance in this incident, we will look at it quickly, please don't worry.

[ocean prism]

Please check the private message.

[vivid cave]

This is not ideal though, because I'll lose all heroes recruited along the way (I haven't restart since the beginning of the season so I have maybe 4-5 heroes recruited). But ok

[ocean prism]

Thank you very much for your understanding. After re-challenging, there will be opportunities to recruit other heroes in the subsequent process.

[patent ocean]

my game isn't loading. it did work properly earlier today, but now anytime I try to open in it just doesn't load. anyone has that too, or knows how to fix it?

[ocean prism]

If your game page keeps showing the loading status, it may be due to network instability. It is recommended that you try switching networks.
If this is not the case, we would like you to provide more information, such as screenshots or videos to send to us via private message.

[patent ocean]

it is the case, but switching networks doesn't seem to help. I've tried multiple times using different networks, but it doesn't load. it did request verification with the sliding thing, but I passed it without any problems.

[ocean prism]

Please try to use VPN to log in to the game

[patent ocean]

I even tried to uninstall and reinstall the game, but it still doesn't work

[mossy nymph]

Hello, I'm trying to reach support about recovering my original account. I have receipts amd know the uid and can see my old account if I search for it but no longer have access even though I'm using the same email. Any help would be greatly appreciated

[ocean prism]

Sorry, we cannot send you a private message. Please message us privately.

[floral granite]

Rowan bug when yoj level him up the screen frozes. This has happened to me only with Rowan.

[ocean prism]

Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[raven ether]

Since a few days I have this when I want to look for an apprentice, and in my guild someone said they got the same issue

[ocean prism]

Sorry for the late, we are checking the issue of the Solemn Vow feature

[uneven needle]

Hello excuse me i tried contacting in game pkayer support but novody answered so i ll try my luck here, i purchased a package but i still havent received the rewards

[ocean prism]

More details will continue to follow up with you via DM.

[candid gazelle]

For the last week or so the app crashes, or force quits, after the LilithGames logo instead of jumping to the splash screen.
Everything is properly updated to the newest version and my phone (Samsung Galaxy S8) has plenty of space.

[ocean prism]

Please try to reinstall google service framework, google play service, google play store.

[ocean prism]

We are following up with you via DM.

[mystic torrent]

lately the loading screen freezes and won't let me enter the game

[cursive ether]

Adm Brasil ?

[ocean prism]

About the loading issue that you mentioned, we suggest you switch the network between 5g and wifi, or use a vpn, then restart the game to check.

[ocean prism]

Por favor, não hesite em nos contatar se tiver mais alguma dúvida.

[cursive ether]

Então, eu tenho uma Scarlet lendária, e tinha uma Scarlet elite+ fui ascender para lendário+ e não ascendeu e minha Scarlet elite+ sumiu

[ocean prism]

Entrei em contato com você em particular

[ocean prism]

Sorry for the late reply. With the update of the game version, the team has gradually fixed the problem of abnormal mentor-apprentice recommendation data. Please check it in the game. If you still have questions, please feel free to contact us.❤️

[radiant sparrow]

Test server

[ocean prism]

Sorry for the inconvenience caused to you, we have reported this issue to the team and the team is checking the issue. If there are any results, we will reply to you as soon as possible.

[small linden]

I unwillingly left Robin's trials and when I went back it was Rem instead. Back to normal after I won a fight, left again and went back.

[ocean prism]

Judging from the screenshot information you provided, you should have entered Rem's Arena of Trials. There is no such enemy lineup in Robin's Arena of Trials.

[ocean prism]

Hello, the team has optimized this problem. Please try it in the game.

[raw brook]

Original server

[ocean prism]

Sorry for the late, you could remove the formations, then restart and repair the game, and then check the battle again.

[dense coral]

hi, i can't link my email to my account, i tryed on both of my mail, i don't get any email at all

[ocean prism]

We have sent you a private message, you could have a check.

[red echo]

When I try to log in through my game centre. This is what it says. I’ve tried resetting my game centre password and it’s been 24 hours and nothing happened still. I don’t know how else to fix it. Please help. I’m pretty sure my account is on there. I’m a returning player

[ocean prism]

please check your dm

[steep umbra]

hi i opened a dream tier well thing and didnt get the special reward i thought it was 100% but is it not? or did my game bug. i saved up for like 4 or 5 months thinking that i could get it but maybe i was wrong

[ocean prism]

We are following up with you via DM.

[vocal walrus]

The "wait time" in Abyssal Expedition isn't working for stone piles. I have had stone piles sniped from me even though my tiles are on cooldown by players who aren't willing to share. We're currently stuck on teh first isle because people are hoarding stones.

The tile cooldown should have allowed those of us looking to progress to use the stones to bridge ourselves

[alpine bobcat]

another problem in AE, is that someone used all the stones to build in the wrong place, and now we have no stones left to build a bridge to the next island.

[ocean prism]

Sorry for the inconvenience, we have noted your suggestion and will report it to our team. Your suggestions will help improve the flexibility of this model. Thank you for your suggestions.

[ocean prism]

Regarding the issue you raised about "some players are unwilling to share tiles", our team has taken note of it. The question you raised is exactly what we need to optimize. Our team is fixing the gameplay of this mode to prevent the same problems from affecting players' gaming experience.

[hardy saffron]

Certain heros are currently unable to ult against alaro's totem. If you have a match and kill all the enemies except for the totem your heros will fill their energy but won't ult against it.

[ocean prism]

Please check the via DM, we have send the messages.

[sudden cradle]

My game doesn't open AE when I click on it and instead gets me stuck in loading and then says "Error: Failed to connect"
My internet is not the issue and restarting everything doesn't work

[ocean prism]

About the abyssal expedition issue that you mentioned, you could restart the game and have a check.

[vocal lotus]

Hello, I cannot seemingly access the game. It just do the start up and it closes. Tried removing caches and even uninstalling it did not work.

[barren fox]

Hi im a returning player. And ive tried to go back into the game with my old account but it seemed that it logged me out of the game when i way away. Ive gone back into the same server and email but it still has me on a new player account.

[vocal lotus]

It either leaves an error or just plainly closes. It's painful because I did not manage to do most of my dailies for the 'yesterday' or the before the recent reset orz.

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

Regarding the problem that you cannot enter the game, we would like to know more details from you, please check the private message.

[north thunder]

The question is how? How can I complete the task if I jumped over the Treasure Initiate division? ID: 147998617

[ocean prism]

Sorry for the keep waiting, we have send the messages to your DMs, please confirm and check it.

[hybrid urchin]

Esta cuenta está prohibida y quiero un permiso solo para usar esta cuenta

[ocean prism]

Lo sentimos, resulta que varias de sus cuentas tienen registros de infracción. No podemos desbloquear su cuenta.

[hybrid urchin]

Solo desbloqueen la cuenta maestra por favor

[ocean prism]

Hemos ayudado a desbancar tu cuenta una vez, no hay ninguna opción para ayudar a desbancarla nuevamente. No es justo para otros jugadores.

[hybrid urchin]

Solo deben desbloquear la cuenta maestra

[hybrid urchin]

Se que ustedes pueden desbanear la cuenta maestra por favor y gracias 😊💜

[ocean prism]

Hemos ayudado a aplicarlo antes de este tiempo. Nuestro equipo no tiene opción para ayudarle a aplicarlo nuevamente.

[hybrid urchin]

Se que ustedes pueden desbanearla en específico esa

[hybrid urchin]

Necesito que me den la aplicación especial en la cuenta maestra por favor y gracias 😊💜

[ocean prism]

La solicitud de desbloqueo es rechazada. Alguna vez te ayudamos a desbloquearlo, luego sigues creando nuevas cuentas para acosar a otros jugadores. No hay posibilidad de volver a desbloquearlo.

[worn horizon]

I am unable to open my bounty board, my screen just dulls out and I’m unable to anything

[ocean prism]

We have send the messages to your DMs, please confirm and check it.

[mighty hamlet]

Hi, my game just updated and now I receive this message when trying to login?

[mellow sorrel]

I'm also getting this error

[lunar vault]

I also have that error

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[sharp holly]

I also have this error and I can't load the game.

[craggy cairn]

I also have this error

[lunar vault]

Deleted cache and data, reinstalled the game from play store and it still gives me error 113. Restarted my router also but nothing worked.

[ocean prism]

More details have been followed up with you via DM.

[ocean prism]

We have contacted you via private message, please check

[native cliff]

Same problem

[zealous belfry]

I had this problem earlier this morning, what I did is clear cache and data and I reinstalled after that. Game works fine for me since.

[ocean prism]

Currently, the problem of being unable to enter the game and reporting the error message "Error: 113" has been fixed. Players can re-download and install the game from the Google Play.

[daring rune]

Hello, I'm also having this problem. I Uninstalled and it's still showing up for me

[ocean prism]

The game is currently being updated and maintained. Please try downloading the game again after updating.

[arctic loom]

Not sure if a bug but the Daimon's Gift VoW endings seem to be mismatched on test server. The blueberry mix ending says Shemira frowns, the other tasty drinks ending talks about the blueberry mix, and the disgusting drink ending talks about Shemira smiling in joy.

[autumn oak]

Since 2 hours I can't open the game. I have try to uninstall and install it again but this don't work. I have change the Splashscreen with Shemira and since this, i can't start the game.

Could someone help me ?

Problem has been solved, After uninstall, install App and restart my Samsung S10+

[fallow sierra]

Any way to fix this bug tryed resetting game did not work. Doesn't let me use any auto upgrade

[past dawn]

i think theres a bug with temple of time, i did 6 discount pulls and even a normal one just to get 1 copy of ascended hero

[ocean prism]

We have recorded your point, then will give you response via the private message

[ocean prism]

Glad to see that it works, best wishes.

[ocean prism]

You could check if you set the related-ascend needing hero in the Temporal Rift, then end the battle of the Temporal Rift, and then go back to check the issue of Temple of Ascension.

[fallow sierra]

@ocean prism its definitely not that. I tryed several food champions solo upgrading them in auto ascended and it still doesn't work sadly. Only way i can upgrade anything atm even low tier food is by manually selecting them and upgrading them one by one

[ocean prism]

We have contacted you via private message, you could have a check.

[ocean prism]

Sorry, you could check the formations of the the Temporal Rift, if there is the hero which are needed to be used for ascending in the Temple of Ascension.

[sleek wharf]

I am having loading problems

[ocean prism]

We will confirm more details with you via DM.

[woven walrus]

No puedo iniciar el juego, se cierra automáticamente

[ocean prism]

Nos hemos puesto en contacto contigo de forma privada para dar respuesta a tu consulta. Por favor revisa tus DM para más detalles.

[opaque barn]

Good afternoon, I have a problem, I can’t log into my account.

[hollow matrix]

Hello, i have this bug :

[ocean prism]

Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[hollow matrix]

The band at the bottom allowing you to change has disappeared so I can no longer change. And i dont have acces to my avatar. But After open close 3 Time it's good

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

Sorry, this situation occurs due to incomplete resource loading. If you still have this problem, we recommend that you try uninstalling and reinstalling, and then reloading the resources.

[upbeat galleon]

Got Awakend Shemira, and engraved to 60. Abilities are locked?

[ocean prism]

You need to upgrade Shemira's third skill to level 3 before you can unlock the level 30 engraving.

[surreal sluice]

I already reported this bug(which has been in the game for a long while) but apparently Betty thought I was talking about the diamond pre order list. You can clearly see I don't have silver and gold emblems in my preorder list but it's there when I try to do the quick buy thing.

[weak osprey]

I have opened the free shemira chest, having already a shemira in legendary plus and two other shemiras in normal legendary, so with that copy I should upgrade it to mythic. When I opened the shemira chest, the shemira to choose appeared as legendary plus, instead of normal legendary, I have chosen it and I have not received anything. Is this a bug?

[ocean prism]

We have sent the messagess in your DMs, please confirm and cehck it.

[ocean prism]

More details will continue to follow up with you via DM. We suggest you can click and give us response.

[wind nova]

Hi, why the web event is still fucked up? Its been a few days and nothing work you still cant log nor do anything

[ocean prism]

This event is not start now. If there is any information of new start time about this event, we will post in the comminunty.

[wind nova]

It literally said event time : 2023.10.24 - 11.14

[ocean prism]

We have changed the event time. please wait for some time.

[daring rune]

Ashemira doesn't show up. It's the only hero that doesn't appear

[sonic shard]

Game doesn't work well on my phone after Last update, its very slow

[glossy lava]

Where's Shemira? Is she invisible? 😂

[ocean prism]

Please tap avatar setting- advanced-setting-repair game and restart the game to check it again. If the issue is still here, please send us your game ID, login country and login device to our private messages, we will help you check it again.

[ocean prism]

About your issue, it seems like the resources issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again. If the issue is still here, please contact us in the DMs. We will help you record it for our team to check it again.

[ocean prism]

It also like the resouces issue, please tap avatar setting- advanced-setting-repair game and restart the game to try it.

[loud dew]

i msgd directlt

[ocean prism]

Also confirm the extra resources not loading full, we suggest you can click the avatar setting- advanced-setting-repair game option will better for your case. And we suggest you can check if other heroes pages if normal see it.

[ocean prism]

No problem, please describe your problem in detail. We will help you.

[restive sphinx]

hello!! Shemira+ Stickers are not avaliable even after i've redeemed? or will be in next patch?

[polar bolt]

Pets are toggling themselves off multi battle campaign

[ocean prism]

Please provide a screenshot of the chat interface stickers

[ocean prism]

We have sent the messagess in your DMs, please confirm and cehck it

[ocean prism]

As a result of our inspection, we recommend that you click on Avatar - Settings - Advanced Settings - Fix Game. If fixing the game does not resolve the issue, please contact us.

[steep bane]

My game is not opening today. I tap the app, it shows the initial Twins opening screen, then closes and eventually shows the "this app isn't responding" message. Android 13, game Version 1.127.03.

[ocean prism]

About your issue, please reinstall the game app to try it again. If the issue is still here, please send us the relevant issue video, we will confirm it.

[steep bane]

I just reinstalled and could reproduce the issue, but when I restarted my phone and reinstalled the game, it opened as expected.

[ocean prism]

Glad to hear the issue resolved now. Please feel free to contact us if you have any questions next time.

[tight jewel]

The ALyca Vid starts again when i want to play it?

[ocean prism]

If you want to check the awakened lyca video in last event, we suggest you can click the library,echoes of time, Turn page to find the heroism to behold amd turn page to find the awakened lyca video. If not this issue, please tell us the more details, we will help you confirm it again.

[tight jewel]

The problem is that the ALyca video starts for me, even though there should be an AShemira video. (At least I think so)

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again. If the issue is still here, please send us the relevant screenshots. We will help you record it for our team to check it again.

[austere sage]

There is a bug in the game. When Awakened Shemira uses her ultimate. enemies triple in the campaign

There is a bug in the game. When Awakened Shemira uses her ultimate. Enemies triple in the campaign.

[tight jewel]

Worked, thank u 🙂

[ocean prism]

Please tap avatar setting- advanced-setting-repair game and restart the game to confirm if the issue is resolved it. If it is not solved, please tell us, we will confirm the more details.

[ocean prism]

❤️

[ornate copper]

Hello, on lilith pass website, when trying claim bundle, says you do not have an account in this game - but it is gaining exp so it should know i have an account

nvm, support already contact

[ocean prism]

Our in-game support has reported the website issue that you mentioned, you could keep contacting it and get more information.

[final oasis]

Hello, there's a bug that prevents me from logging into the app itself today, not sure if it's a personal problem or not (Tried to update but still occurs)

[ocean prism]

We have sent the private message, please confirm and cehck it

[ocean prism]

Global game version‘s lilith pass bundle is not available yet, you could wait for some time and collect it in the future. Hope to get your understanding.

[upper socket]

hello, i think afk arena has bug, cuase i cant logging to the game, i try to re-downloaded the resources and even try to installing the game again, but i still cant logging in

[ocean prism]

You could try to delete the game before installing the game to the latest version.

[inner anvil]

Perhaps it's me but I have been seeing some hero clones. Emilia being an example.

[upper socket]

i did and it work now, thanks

[ocean prism]

The Clones are from the skill of awakened Shemira.

[inner anvil]

Thanks for answering. I thought I was going crazy!

[ocean prism]

It’s our pleasure

[ocean prism]

You're welcome. Please do not hesitate to contact us if you have any more concerns.

[cold python]

If you switch dimensional links with a team placed it seems to not break team formation in team scramble where it normally wouldn't let you use that team

[lucid yoke]

The Awakened Shemira Trial for 3 days is not showing for me i really need her for me to push lots of campaign stages

[ocean prism]

The linked dimensional heroes cannot be put into battle at the same time without the Dimensional Key. We recommend that you unload all heroes first and then rearrange the team.

[cold python]

They're still working at battle, that's why I'm reporting it as a bug 👍

[ocean prism]

More details will continue to follow up with you via DM.

[ocean prism]

We are following up with you via DM.

[glacial ocean]

I can't leave this mode. I changed accounts to an alt and now I am stuck in this alt. Reinstalling hasn't change the problem

[glacial ocean]

@ocean prism can you maybe help? I can't enter my main account or do anything

[ocean prism]

We checked the video, you could click the back button to the main screen. You could try to press in-game avatar-settings-account-switch account, then use the correct linking method to switch your lost account.

[glacial ocean]

I clicked the back button in the video and you can see my campaign shortly but I got send back to this mode. I can't click anywhere in the campaign screen ... It's immediately loading the mode

[ocean prism]

Please check if you could press the “Return of the hero” button.

[glacial ocean]

Only when I reinstall

Means of by restarting on a new server the alt is doomed?

[ocean prism]

We have sent the private message, please confirm and cehck it

[sour chasm]

With this site I can't take my gift birthday

[ocean prism]

Lilith pass bundle of global game version is not available yet, you could wait for some time and collect it in the future.
It is just available the bate version to the players of the Korea and Japan game verisons.

[sour chasm]

The mate from my guilde have become reward..for the birthday gift minimum

[ocean prism]

Several players of global verison received it through cheating, which may lead to experience abnormal and affect the actual rights available to users. And we have blocked the behavior.

The cheating reward is not extra, they could not claim again once the global verions is availalbe.

[weak bay]

So today I decided to go through the Graveborn tower with Awakened Shemira, and discovered a very, let's say odd interaction with Fawkes and Awakened Baden.

So pretty much what happens and how to do it is get Baden to the point where he can use his Ultimate without the need for Energy, then wait for Fawkes to seal Baden in his coffin.

Once that happens, use Baden's Ultimate. This will cause the game to freeze, forcing you to either quit the level, or restart. Hope this gets fixed in a future update or something.

[ocean prism]

Please provide us with the battle video and we will check it for you. Thanks!

[weak bay]

Sorry, can't do that myself unfortunately. I ended up passing the levels with Fawkes, so I can't recreate the bug, and there's no telling if and when I'll ever encounter him again.

[ocean prism]

Okay, we will feedback your problem. Since there is no video, we may not be able to find the cause accurately. If we have news, we will chat with you privately.❤️

[weak bay]

Alright. Just do what I said as described, and you'll be able to recreate it yourselves.

[ocean prism]

Okay. Thank you for your feedback.

[obtuse wave]

i cant use my duo in abbysal expedition i get this message

[sour chasm]

They have not cheat we are a guild from top 100 abex. If they cheat they will be kick of the guild.

[ocean prism]

We suggest you can confirm if you heroes formation have enough staminas. And we suggest you can restart the event to try it again.

[obtuse wave]

heroes have 1k stamina and i already tried reseting my game

[sour chasm]

When you say korea and japan, it is CN server? Not the server test?

[ocean prism]

At present, the behavior of cheating to claim rewards in advance has been restricted, and we are also accelerating the opening of major members of AFK International Server. Hope to get your kind understanding.

[ocean prism]

Yes, they are korea game version and japan game version.

[rancid edge]

Hi guys, just wanted to report that day 5 round 1 never started for region 46 in treasure scramble. We went straight to day 5 round 2 (which hasn't started yet either)

[rancid edge]

still hasnt started as of right now

[ocean prism]

More details will continue to follow up with you via DM. Please check it.

[rancid edge]

just a follow-up on that, the game now crashes after staying in the TS screen for a little bit for R46, because it spams the "battle replay not available" message.

It can't find battles to replay because we haven't gotten any battles in the last few rounds

[rancid edge]

looks fixed, day 6 started correctly

[ocean prism]

Our team is checking the issue for Region 64. You could check the TS later, new battles are fighting. Hope to get your understanding.

[ornate copper]

no matter campaign or tower this appears cannot progress I have restarted many

[ocean prism]

According the the error notification, you could tap in-game avatar-settings-advanced setting to repair the game, then download the extra files in the game, and then check the battles again.

[uncut cloak]

Might not be the best idea to post all your personal info in here, might want to remove it and send it in a private message if necessary

[ocean prism]

❤️

[cursive valley]

For some reason robin generates mildly too much energy or ivan im not sure

[ocean prism]

More details will continue to follow up with you via direct message

[fluid seal]

When copying a formation, skill(SP) of A-heroes is not applied to the hero, which is set in the formation. And you need to check and set the skill(SP) manually..... Fix it, please

[ocean prism]

It will not copy the selection of the realm skill currently. However, we will record your point to this option.

[simple geyser]

In temporal rift, autobattle is still not stopping at beckoning places when there are other options like floras dew or blessed realm. The patch notes said autobattle would stop at beckoning places to let people choose what they want

[ocean prism]

We checked that it will stop at beckoning places, where you could choose the beckoning heroes.

[simple geyser]

it will not stop if the other option is a blessed realm, then it will take the blessed realm and keep going. It should stop whenever beckoning place is given as an option

[ocean prism]

The Blessed Realm will not stop, it is just for the beckoning places for selecting heroes.

[simple geyser]

But when one floor is a beckoning place and the other is a blessed realm, it should stop and let you choose which floor to take. Otherwise autobattle is not useable

[ocean prism]

We have found the situation, we will ptimize it in future updates. Thank you.

[little crescent]

I'd like to report a bug, I didn't get T20 in TS last round

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[versed cave]

Trying to play on on IOS 12.5.7 (latest version for my device) results in instant crashing upon loading into main screen. Game seems to be stable on first launch in chapter 1, but game started crashing after I logged in my account (ch39).

[versed cave]

I tried to download all assets before logging in my account but it didn't help, game crashes anyway

[ocean prism]

Please check the DMs, we need confirm some information. Thank you.

[versed cave]

I saw and provided what I was asked to

[ocean prism]

Thank you for the information, we have received it.

[neat hamlet]

Any way I can fix this issue? I tried reinstalling but it has the same end results.

[ocean prism]

We have sent you a message via DM, please check it. We need some information from you, thank you.

[neat hamlet]

Issue was resolved. Great tech support.👍

[ocean prism]

WOW! Glad to hear that. Please feel free to contact us if you have any questions next time❤

[warm rapids]

Im mute but i didnt know why do u can explain me ?

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details. Thank you.

[heady crater]

Flora really doesn't like when there are no enemies on the field.

[neat hamlet]

My friend and I started playing the same day and he received the chest with Shemira but I didn't

[ocean prism]

The target of the skill is the most densely packed area of enemies, it will wait if there is no enemy on the field.

[ocean prism]

About the Shemira chest issue, we have sent you a message via DM, please check it.

[floral granite]

Lol

[ocean prism]

We recommend that you follow the first step of the instructions. If you do it too quickly you may have problems in the video.

[upper socket]

hei, i found a new bug, i recently just got skreg, but my game glitch and when log again, this happend and i only have a one skreg

[ocean prism]

We recommend that you click on Avatar - Settings - Advanced Settings - Fix Game. If fixing the game does not resolve the issue, please contact us.

[modest pine]

When orthos ults the hero with the highest combat rating should be the one moving but this never works for me on cursed realm, here I show that nevanthi is the one that’s freely moving in Time suspension when talene has a higher combat rating. This issue has persisted for over a year now

[ocean prism]

About the skill issue, we have sent you a message via DM, please check it.

[daring rune]

Can't claim pack, says I don't have an account

[ocean prism]

Lilith Pass is currently in trial operation in AFK Japan and South Korea. we are accelerating the opening of major members of AFK International Server. We believe it won't be too long, please be patient.

[cursive valley]

Nothing harmful but the little heroes down below decided to duplicate themselves

[ocean prism]

About the display issue of the screen, you could tap in-game avatar-settings-advanced setting to repair the game, then download the extra loading to check.

[sonic shard]

Reinstalled game twice, I can't play game, it giving errors
(update failed, try again) I have around 950mbps download speed wifi, game just rejects openin since week

[ocean prism]

It seems lie the network issue, we suggest you can change the network and restart the game to try it agan.

[tacit veldt]

idk if this bug or i misunderstood? cuz deploying all INT hero or without any INT hero gives me the same reward on pillaging.

1st battle -> 1 INT hero
2nd battle -> 5 INT hero

Both give the same 19 morale and 500% bonus

been trying to change deployement on defense too, and still not affecting the morales

[ocean prism]

19 points of morale is your upper limit during the event, so your additional INT heroes will not increase your morale. The morale during the event is 5 points of basic morale, +1 morale point for each level of territory, up to +7 morale points, and +8 morale points for buildings at most, for a total of 20 morale points.

[tacit veldt]

Thanks for the clarification.
so even if i use different fountain, lets say the yellow one, +5 morale if win within 10 sec. it will still at 19?

[sonic shard]

Tried with mobile data too, still same error

[ocean prism]

Yes, since your current morale cap is 19, using different fountains will not increase your morale.

[ocean prism]

We have received your question and have contacted you in DM. Please check the private message.

[lusty token]

my game didn't leave this screen, I already uninstalled and installed it and it doesn't help

[ocean prism]

For more details, please cehck your DMs. We suggest you can confirm it.

[zenith dawn]

I'm having the same exact issue as the person above. I uninstalled then reinstalled. I cleared data and cache. I changed from wifi to using my data then back. Nothing is getting me past the loading screen. Been an issue since last night

[ocean prism]

Feel free to contact us again if the issue is still there, we have left the messages via direct message, too.

[wild shadow]

The new Mystic Starzone's resources generated from premium nodes seems to be bugged.
premium node = 54/min
54x180 = 9720.
multiple people myself included are getting less than that in 3 hours on premium nodes.
#1174035663436394517 message

[ocean prism]

Thank you for your feedback. We will check the situation you mentioned and if there is any news, we will reply to you via private message.

[valid lion]

In the Mystic Starzone when I occupy an Intermediate Meteorite, there’s a glitch and I cannot see the top part of the screen (as seen in screenshot)

[ocean prism]

We will confirm more details with you via DM.

[granite cedar]

Hey, is this also where I can inquire about in game purchase issues? As I made a purchase and didn't receive all the items I was supposed?

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[radiant sparrow]

Test server. Cannot open treasure scramble leaderboards or battle log. Shows this error.

[ocean prism]

Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[stark kraken]

Found a bug: Unkillable Treznor
https://www.youtube.com/shorts/z59UW5hknzk
Bug is not persistent. I changed the team and got him defeated, but I believe that there's something is to be checked anyways.

[ocean prism]

We confirm it is normal. In this battle, this hero has 3 piece of mythic red exclusice furniture in the enemy formation. The Treznor will not be beaten below a certain health volume while mounted. At this time, he is always controlled while mounted. Hope the information could help you.

[stark kraken]

thank you

[ocean prism]

🥰

[radiant sparrow]

Didn't work. Leaderboards not visible at all

Either this screen or infinite loading

[ocean prism]

For more details, please check your DMs, thank you.

[spiral viper]

Mystic starzone : some people are able to switch between the same guild members without the 5min delay. It's use by one of the guilds we are against. They use it many times

[ocean prism]

We have sent you a message via DM, please check it carefully.

[warm lion]

Hello

Idk what is this but I can't play

[ocean prism]

According to the error notification, you could restart the game to check the battle again.

[lucid cradle]

ran into this while doing pillage

[ocean prism]

We will confirm the pillage issue that you mentioned, then go back to you via DM. Thank you.

[flint stump]

Hello,
I am here to report a very unpleasant behaviour of the reward management system for the Guild vs Guild event. Mystical starzone.

If you do not collect the personal and milicia rewards before the end of the session, it is lost.
First, there are no red exclamation mark to tell you that quests have been completed and you can collect the rewards.
Second, it is usually possible to collect the rewards of an event 1 or 2 days for it ends.
Third, this event took a lot of time, what if the milicia fulfills some quests during the night while sleeping or while being AFK?!
Fourth, we have 9 days to wait for the next turn. Why is there no possibility to get the rewards during al least one day?!
Fifth, the in-game support tells me "Sorry this turn ends, there is no method to add chests from the related quests."
This system behaviour is inappropriate and very frustrating. Please do something.

[ocean prism]

About the event chest issue, we have sent a related email inbox, which would note players to claim the chests of the event quests. You could have a check.

[flint stump]

Thank you for your reply.
My inbox is always full with resources to optimize the opening of the time/campaign progression chests.
I must have skipped this in-game email.
If the email says to collect the reward from the event quests, it is definitely what people do and we usually do it even after the event is over.
If I understand correctly, there will be no rollback to get the missed rewards? Like Lilith often does with an in-game email (e.g. the montly card rewards are sent to the mailbox if there are not daily collected).

[exotic dagger]

Hi
I had 4 thoran héroes vanished from my account after I used the legacy of grit. I changed the legacy of a palmer mythic + with a thoran mythic. After this a bought a another thoran in the labyrinth historic to ascend him and when a checked my heroes, only the mythic + was there.

[flint stump]

Did I miss them because I enrolled for the next round?

[tepid quartz]

I "received" 5 Time Emblems from Mystic Starzone premium chests but never actually received them. Has anyone else run into this issue?

[flint stump]

We finished 1st. I opened my 130 silver chests but haven't opened any big chests yet and I have only 10 of them (instead of 12) and there is no way to collect the missing ones (those from the last milicia quest).

[ocean prism]

During the event, players can consume 1 inheritance opportunity and choose two heroes to practice and pass on.
The last two heroes will exchange levels, grades, exclusive equipment, legendary furniture, engrave levels and T3/T4 equipment. After the heroes are exchanged, all copies will be changed.

[ocean prism]

We have contacted you via DM, please check carefully.

[flint stump]

I haven't got any DM (Discord/in-game) yet. I will check back later. Thanks.

[ocean prism]

We are following up with you via DM.

[thin lance]

seems like a bug but Isle of Gold when doing a Pillage run, will often have me rolling 1's. 2 different days since last week it will roll a 1 like 5-6 times in a row, maybe another number, but then starts rolling 1s again. is this on purpose or shouldn't it be random like dice rolling is irl? It happens way too often to be random as it is

[ocean prism]

This is related to the type of building set up by the enemy. You can try long pressing the dice to fill up the progress bar

[thin lance]

it seems to often not roll at all if it fills up past half way for some reason. but that's good to know either way. didn't realize their build will affect rolls

[ocean prism]

We sent you a private message again, please check it.❤️

[ocean prism]

When the progress bar is almost full, you have to let go and cannot keep pressing it.

[thin lance]

I'm not holding it down till its full. Trying to say, when its about half way. Before its full. Maybe the game is just laggy and it doesn't register in time that it isn't being pressed anymore. idk.

[ocean prism]

More details will continue to follow up with you via DM.

[stable arch]

After clearing Ghoulish Gallery this happened to my game.

[onyx jasper]

Idk if this counts as a bug, but its just super inconvenient and impossible to read

[void night]

The crit rewards weren’t available at the selection screen, ended up missing on a mythic and legendary crit reward

[ocean prism]

About the issue in the video, you could tap in-game avatar-settings-advanced setting to repair the game, then restart the game to check.

[lone hawk]

3* Stage 19 in the new Thrilling Voyage is not being rewarded even though it should be
"Upon winning a battle, all allies are alive and their remaining average health is higher than 50%"

[ocean prism]

We will optimize it in future updates.

[ocean prism]

Could you please provide us with the related screenshot which will help to locate the issue.

[weak bay]

Hey so, not sure if this is the place to be sharing this, but I noticed something with the most recent addition.

[vapid saddle]

Why does this only give me 2* for the last stage? I checked and my heroes are all near full health in the first and last fights, i.e. "when you win a battle"

[ocean prism]

We will fix the display issue, thanks for your reminding

[ocean prism]

We learned through private message that your problem has been solved. Please feel free to contact us if you have any further questions.

[rapid mist]

Anyone else getting stuck frozen on the opening loading screen?

[ocean prism]

@rapid mist About the login issue that you mentioned, you could restart the phone, switch the network between 5g and wifi, or use a vpn, then restart the game to check.

[ocean prism]

For getting more information of the issue, we sent a direct message to you, you could have a check

[weak osprey]

since the last update I don't see the furniture in the backpack , its a bug?

[jade sky]

I would like to report serious bug with beasts. It's 3rd time this happened to me. From time to time when I do 10x pulls and get epic beast it doesn't appear on my account... Relaunching game or reinstalling doesn't help at all, beast is just gone. Since process of gathering baits is really slow this sucks even more. I'm already missing 2 seal copies and 1 owl

[ocean prism]

At present, our team have adjustments now. Furniture will no longer be displayed in the backpack, but you can click "Storeroom" in the upper left corner of the hotel to view unplaced furniture.

[ocean prism]

More details will continue to follow up with you via DM. Thank you.

[glossy lava]

ghoulish gallery display issue, can't read wording for awards

[ocean prism]

The team has received this issue and will fix it as soon as possible, thank you for your feedback!

[sour chasm]

Hello my smartphone is Down. I have buy à New smartphone. For afk Arena it is ok but I have the server test too. And serveur test is without Google play.
What is the link for apk ?

[past dawn]

its not giving me third star

[ocean prism]

We have sent the apk file to you, you could check the direct message

[sour chasm]

Tanks yoi

[ocean prism]

Three stars needs all allies alived, and their remaining average health is higher than 50%. You could contact via DM if you still have issue to this floor.

[ocean prism]

You're welcome. Please do not hesitate to contact us if you have any more concerns.

[mellow idol]

Can I report bugs in test server?

[ocean prism]

What specific problem did you encounter? We don't understand what's wrong with the picture at the moment. Please describe it in detail.

[mellow idol]

i already mining for 30min atleast, but that still shows that remaining time is 2h 59min,
and the score is wrong, i think i only have around 2k-3k point, not 25k points

[ocean prism]

We are following up with you via DM.

[mellow idol]

thank you!

[ocean prism]

❤️

[neat hamlet]

Hello, i am unsure where to send this but i think there is a missing character Solise. I didn't play the game for a bit more than a year now in 2022 so i can't remember how upgraded she was, i don't know why she disappeared. Here are some pictures if it helps, is there anything we can do about it please?

[ocean prism]

For more details, please check with you via DM. Thank you.

[craggy palm]

This relic was stuck on my screen it disappears when I fight then reappears again after.

[ocean prism]

Please try restarting the game to see if the problem can be solved

[long glacier]

So um i don't know what caused this but you should probably see this

So i figured out wat i did i held down lvl up and when lvl up to 41 it said insufficient items reset me to lvl 28 and then repeat

[ocean prism]

It seems liek your account has not enough heroes exp to level up your heroes. We suggest you can do more events to get more heroes exps to try it again.

[digital folio]

Hi, is this a bug? https://youtu.be/do99aehlh6A

[ocean prism]

We checked the video, the actual battle turned out to be a failure, just there was a problem with the display of the battle recording.

[quick hound]

Attempting to view formations for Demonic Puppet in NC causes game to crash

[long glacier]

I know but thought i should report it any way

[ocean prism]

We recommend that you try restarting the game and if the problem persists we will need you to provide us with a screenshot.

[ocean prism]

Thank you for your report, we will note your issue. If you have any questions in the future, please feel free to contact us.

[weak bay]

Found another visual thing.

[ocean prism]

Are you referring to the randomness of Ghoulish Gallery? We don't quite understand what you mean. Could you please describe it in detail?

[weak bay]

I mean the text that says Probability. Part of the letter P is cutoff by the edge of the screen.

[ocean prism]

We have given feedback to the team and the team will fix it as soon as possible. Thank you!

[dark cedar]

If you give a DreamHopper Collection to Tasi, her Ultimate will only put to sleep enemies for a much shorter time than normal. When I took it away, all returned to normal.
The issue was in Campaign, at 38-8 (but could possibly be a general bug.)

[ocean prism]

We have checked the issue in the battles, it works normally. You could try if the enemies resist it.

[raven pollen]

Not sure if it belongs here, but the website about new AFK journey has typo:

[ocean prism]

More details will continue to follow up with you via DM.

[indigo canopy]

Equipp

[ocean prism]

The cooling time for collection items to be put on or removed has been cancelled in the next update game version. Thank you for your feedback.

[mint goblet]

the event just started and it took away half of my time already

[raw gate]

My game is disconnecting me and if I get to connect, the furniture place makes the game disconnect automatically and I keep getting the error: already disconnected. re-establish connection? Clicking both options do nothing for me

[charred pagoda]

Same

[bleak hinge]

I literally can't play this event. I have good internet and the rest of the game runs normally, except this one. I can't do anything at all there because I get this.

[quaint cove]

Same here

[safe gyro]

Same here.

[gilded cliff]

Error given when clicking on Mystic Starzone

[quaint rivet]

Same^

[runic blaze]

Entire game is a huge error atm

[ocean prism]

We have received the issues and the fix is in the works, please be patient.

[rancid edge]

everyone seems to have a negative amount of attempts remaining in the Gallery as well

[ocean prism]

Regarding the issue you mentioned about the reduction in the number of collections, we have received it and our technical team is working on it. Please wait patiently.

[void night]

Believe it’s been resolved now

[turbid heath]

Couldn’t find much info regarding a bug like this online, but my shemira’s gear can’t reach tier 3, the popup says I already possess a higher tier of this item but as you can see in the screenshot, the only mythic T3 weapons I have are for Oden and Simona on this account so far

[ocean prism]

We have received your information and we have contacted you via DM, please check.

[turbid heath]

thanks! will do

[long dagger]

@ocean prism why we dont get a new fresh start of the Starzone? This “continue from broken state” is realy not fair. We lost start because of bug…i dont understand this…

[ocean prism]

In order to ensure the fairness of the event, the occupation points of the Meteor Gold Mine will not be calculated during the period when the entrance is closed, and the occupation status before the closure will be maintained after it is reopened.
We will compensate adventurers with corresponding treasure chest rewards based on the duration of the entrance closure. Thank you adventurers for your understanding and support.

[gilded cliff]

Never received TR rewards. Just received them

[woeful sedge]

I got unenrolled for the second round of mystic star zone cause of all the bugs going on, therefore am I not only not in the second round, I didn’t receive the compensation and on top of that I will probably not have enough of the awakened hero fragments by the end of the event @ocean prism

[ocean prism]

We would like to explain that if you remove the guild, the registration will be automatically canceled. Hope to get your kind understanding.

[woeful sedge]

I reenrolled after I joined a new guild because I wanted better results for this next round, I can promise u I was enrolled the same day before reset when mystic starzone got screwed up @ocean prism

[raven sundial]

First two sc. shots taken at the same time.

Reloading starzone would not fix it. Had to restart the entire game to get sc. shot number 3 shortly after. Getting them to match again.
(Android galaxy s10)

[frosty pebble]

Suddenly i cant find legacy of grit even though this is a fresh account made from 9 days ago

[ocean prism]

The enrollment stage is end now, you can not enter the combat now. Hope to get your kind understanding.

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again. If the issue is still here, please contact us again, we will help you confirm and check it again.

[hollow cove]

https://pass.lilith.com/
"you do not have an account in this game"

although I logged in from the email linked to the game, and if I go to the payment system it sees my characters

[woeful sedge]

i got screwed because u guys had bugs for mystic starzone and ur only response is enrollment is done?? thats it? so i just get screwed because u guys screwed up?

[ocean prism]

Once you reach Chapter 10, the Legacy of Grit event will be available the following day for 56 days. Hope the information could help you.

[ocean prism]

The Lilith Pass Membership in the global version is still in test, it's not officially opened, so some players might get into it and collect the rewards.
If you can not collect it right now, you will have chance to collect it in the future when we officially open it.
And don't worry, after the official opening of the entrance, the players who have already received the package cannot receive it again.

[wintry mason]

I received an extra copy of seal when based off the description and my past experience I should only be able to receive copies of beasts that are not maxed out. This is delaying my lvl18 resonance

[ocean prism]

Rule 5 means the beast not in the Resonant Fountain when you resonated, you screenshot shows that Seal is in the Resonant Fountain.
Such as you have 9th beast of with level 19 (not in resonating) when you update the resonating to level 18.

[sour chasm]

C'est très moche et triste de vous avoir donné de l'argent (en donner encore en ce moment), du temps sur le serveur test et principal pour voir le jeux mourir et full bug. Temps d'attente jamais vu etc...

[ocean prism]

Rencontrez-vous des problèmes de chargement avec votre jeu ? Veuillez décrire votre problème en détail ou fournissez-nous une capture d'écran du problème et nous le vérifierons pour vous.

[sour chasm]

Bonjour, a chaque fois que me connecte sur le jeux sur le live.
A chaque fois que je vais sur le dernier évent pvp live et server test. Et aléatoirement, si je vais dans le crystal, elder tree
En plus j'ai la fibre optique ou la 5G

Bonjour désolé, mais le lilith passe ne fonctionne toujours pas. A l'époque vous m'aviez répondu si certain on pu récupérer c'est tricher.
Mais que dans quelques mois nous pourrions récupéré nos récompenses.
Le pack anniversaire impossible à récupérer et même si ça marcherais j'ai une date limite.
Et les autres pack toujours la même erreur.
J'aime encore le jeu afk. du coup c'est triste de voir tous ces problèmes. 😿

[ocean prism]

À propos du problème de chargement que vous avez mentionné, vous pouvez changer de réseau, puis démarrer le jeu pour cliquer sur l'avatar, les paramètres, les paramètres avancés, puis changer de ligne pour vérifier.

[ocean prism]

Cette situation est un test pour les joueurs de la version globale et elle est ouverte de manière informelle. Notre équipe y travaille dur.
Exécuté à titre d'essai pour les serveurs japonais et coréens.

[sour chasm]

Oui merci j'ai vu réponse de Belinda. Pour le réseau je change comme a la maison via wifi et la fibre? Je change de canal réseau? Ça risque pas de mettre des problèmes sur tout le reste?

[ocean prism]

Cela signifie l'option de changement de ligne dans le jeu. Vous l'essayeriez pour résoudre le problème.

[sour chasm]

Ok merci

[ocean prism]

C'est notre plaisir

[barren oracle]

the stage that requires Simona and ziki, bugged out for me when I used this but cleared when I replaced Simona for aw Lyca. Do you know what causes this?

[ocean prism]

We have reported this problem to the team, and the team will fix it as soon as possible. Currently, it is recommended that you first put level 1 Lady Simona into the resonance crystal.

[gleaming aurora]

i am one of the unluchy few who can't claim the packs i was wondering if it so happens that i won't be able to collect my birthday pack in time due to this will i be able to ask for the pack even after the timer runs out?

[ocean prism]

Regarding the Lilith pass, the Japanese and Korean servers are currently in trial operation, while the international server and advance server are in the testing stage and are unofficially open.

[inland walrus]

Hello Pliss Fix this

[ocean prism]

We are following up with you via DM.

[tardy sun]

I'm having this issue while trying to update. The app itself is up to date (through the playstore) and I have tapped 'confirm' already.

I have also rebooted my phone and tried to update afterwards, with no success.

I'm yet to re install but I would like to save that as a last minute effort.

[lyric kernel]

@ocean prism I haven't received a refund for the diamonds I spent swapping collections prior to the patch. I spent somewhere in the range of 5k-10k diamonds. ID:149826596

[ocean prism]

The compensation is currently being sent out one after another and will be distributed within two working days. Players are asked to wait patiently. Thank you for your support.

[ocean prism]

About your issue, e suggest you can change the network, update the game version, and restart the game to try it again.

[edgy dew]

Idk how this happened but it says I can claim it all but I'm only at stage 9

[tardy sun]

I did everything and then even some more (deleted cache). Nothing worked. Reinstalling is the only way I was able to fix this.

Thanks for the answer.

[past dawn]

spent 41.5k diamonds and 24 stargazes and got only 1 copy of a hero, explain pls?

[ocean prism]

You could click on one reward and check if you could claim.

[ocean prism]

You're welcome. Please do not hesitate to contact us if you have any more concerns.

[ocean prism]

We are following up with you via DM.

[edgy dew]

I did but it wont

[ocean prism]

You could complete chapter 10 and check the screen display changing, then try to claim the rewards for chapter 10.

[meager venture]

I'm trying to use up my tries on the World Tree and my game keeps crashing. This is the third time, what does error 16 mean?

[ocean prism]

You could restart the game and check it again.

[meager venture]

I restarted the game all three times. I even cleared the app cache after the second crash. It seems to only be doing this on the World Tree, as I can play the rest of the game just fine until I go try to start a battle there

[ocean prism]

It was the related issue to the battles, we have fixed. You could restart the game to check the battles.

[blazing moat]

Help, ty.. All players vanished all at once from map and chapter view.
But they're there and they see me.
I reinstalled, didn't help
😢

[fickle linden]

Anyone know why I’ve been stuck on this screen since yesterday? im on ios

[ocean prism]

If you are unable to display part of the game due to incomplete resource loading, we recommend that you try to repair the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[blazing moat]

I did reinstall, didn't help

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[blazing moat]

Update: The recommended REPAIR Function fixed the missing players.. ty! RESOLVED 👍

[ocean prism]

😄

[vocal yoke]

hi i just bought the cheapeast value to unlock the first reward but i didnt recieve but my money gone

[ocean prism]

We are following up with you via DM.

[chilly comet]

The new hero Vika has some problems with her skills that are causing negative/improper interactions—mostly involving her 4th skill, furniture, and attack speed

[vocal yoke]

@ocean prism hi can you check DM

[ocean prism]

We do not quite understand your point to the skills of Vika, you could tell us in detail via the direct message.

[ocean prism]

Replied, you could check it.

[rain phoenix]

Hi, it shows that I have not completed this, but I just checked and there is no chest left to collect in this one?

[void night]

Visual error displaying total battles in ts if you get knocked back down a division

[ocean prism]

Please check, when challenging the 30th boss in the picture, Thoran must be in the team.

[ocean prism]

Sorry, we don't understand what you mean by visual error. Please describe it in detail and we will check it.

[blazing moat]

We resolved the issue by running the repair.
But the issue of missing players is back after relog.
I repaired again, and after relog it's back again.
😯

[ocean prism]

Glad your issue was resolved!🥰

[blazing moat]

No, the issue repeats itself after restart, repairing only fixes that instance while you’re still online

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[blazing moat]

Honestly I don't feel comfortable spending again, if the game is being partially shut down. 😔

[rain phoenix]

Oh ok

[ocean prism]

If you still have questions, please feel free to contact us.❤️

[civic chasm]

Lilith pass is still inactive on app gallery and can't be accessed on website since Huawei ID is phone number instead of email.

[ocean prism]

Lilith pass is currently only available on the official server, and other channels are not yet open.

[ocean prism]

If you can't resolve the issue by repairing the game, we need to gather some information and have privately chatted with you.

[uneven mauve]

The legendary crystal thingy that u get 60 or didn't give me my summon it shows up in the portrait thing but in the hero thing he don't show

[ocean prism]

We would like to explain that the engraving level 30 will unlocked when your heroes level reached 201 level. We confirm your heroes have not reached 201 level. Please upgrade the heroes' level to unlock it.

[uneven mauve]

I'm talking about the soulstone thing idk what engraving ur talking abt

[ocean prism]

Sorry for incorrect response ,for more details, please check your DMs. Thank you.

[civic chasm]

New hero Vika has so much idlle during her combat. When gyro is out she won't even auto attack, there is 5 to 7 sec of standing without doing nothing on battlefield. You can see in video.

[ocean prism]

We have send the messages to your DMs, we suggest you can confirm and check it.

[neat hamlet]

I can't get out of the loading screen, it keeps checking puzzles.

[ocean prism]

We recommend that you change the network (switch mobile data or wifi) or try changing VPN.

[neat hamlet]

I already did this, I tried with another cell phone and it worked normally, but mine doesn't work. I don't know what happened, but before I used another account on my device and now I changed the account, are you considering a bot?

[ocean prism]

We have sent you a message via DM, please check it carefully.

[tame lagoon]

hello, i need help. i just purchased a 1 dollar pack and it went through but i didnt get the rewards, how can i fix this?

[ocean prism]

We are following up with you via DM.

[cursive valley]

This is 100% a scam
You can hover over the link and see it's a custom link

[rigid trench]

My game takes time to load everytime I press something on it

I've tried all the solutions to get it back to normal and nothing has worked, I'm thinking it's a server issue. This happened before about a year ago. I don't know why it's doing this, I haven't played in about a week or 2 but when I played then it was working perfectly fine. Someone please help I really want to play today

[rigid trench]

Could u help me out @ocean prism ???

[ocean prism]

You could switch the network connection, then restart the game. click in-game avatar-settings-advanced settings to change line, and then check the issue.

[rigid trench]

That didn't work its still laggy

[ocean prism]

More details will continue to follow up with you via DM.

[carmine nebula]

Good evening!, i wanna ask about a problem whit my account i'm a new player who get banned when i was rerolling to start whit my fav character and i don't know what i can do for can start to play afk arena :c i just wanna play

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[inner anvil]

Enemy heroes can use the wrong class collections. In this instance, none of the heroes on enemy side are tanks yet they trigger this particular collection. None of my heroes have this equipped.

[ocean prism]

The team has checked this issue. It is normal that the collection items currently worn by the enemy have no restrictions on their occupations. The team will also discuss optimization internally in the future. Thank you for the information！

[digital folio]

Hi, I am wondering if Full stats on collections are working properly. I have Full Erosion as a stat on one of my heroes. In the battle statistics none of my heroes have any erosion. The self buffing stats are all working properly (showing up on the battle statistics).

[digital folio]

One of my guildmates (The Quagga) has tested that the functionality of these stats is working, so it appears this is just a display issue. Regardless, having these stats show up in battle stats would be helpful

[ocean prism]

Sorry to keep you waiting. We will record your feedback and thank you for your support.

[full sand]

Another scam link please nobody click this

[scenic bough]

Hi, I have just completed the quest for 100 third floor of Labyrinth but I didn't receive the reward 45k poe coins when I claimed it.. i checked on my oak inn, inventory and mail but it's not showing up. Ive already restarted the game, even used the in game cache clearing but still nothing. I hope you can help

[ocean prism]

We have sent the messages to your DMs, please confirm and check it. Thank you.

[inner anvil]

For some reason, hero essence income has stopped increasing after chapter 29. It's stuck at 1168 per day. Not sure if bug or intentional but because of that, levelling feels slow.

[ocean prism]

This is normal. After Chapter 28, the hero’s essence will always be 1168.

[tight iron]

Hi, I just redeemed the Eugene shards in the guild store once, it shows sold out even tho the number shows still have 3 available for this season, is this a bug?

[raw brook]

Do I need to contact support in the game? My reward has expired because I registered before it was officially released. And before I couldn’t get it because the game couldn’t determine which account to issue rewards to.

[ocean prism]

If you fill in your birthday date before the Lilith Pass is officially opened, since the birthday gift package is only valid for 30 days, you will not be able to receive the gift package if it exceeds the collection deadline.

[ocean prism]

This can be purchased once in a day. Please wait for the refresh tomorrow and you can purchase it again.

[tight iron]

Noted, thanks

[ocean prism]

You're welcome. 🥰

[misty frost]

Hi. I just experienced the game closed immediately after I open the game (at the start of loading screen). Is there a fix ?

[ocean prism]

You could restart the phone, then check the game again.

[oak niche]

When I pass the battle in 34-32, this message appear, it says cannot identify data of the battle, please restart, ive alredy restart, try on both bluestack and iphone, and also ask for help from the shitty helpess support from vietnam server

[oak niche]

I plug in a lucretia from my friend, pass the map, reach 34-36, and this happen again?

[ocean prism]

Sorry for causing you a bad gaming experience. Currently, there are no restrictions on the use of collections in multi-team battles. Using collections multiple times may cause battle verification to fail. The team has received this issue and will fix it as soon as possible. Thanks for your feedback!

[oak niche]

thank you for your response, but i want to give feedback regarding the ingame help from Viet Nam Server. These staffs there are so bad, they always give false instruction, like, restart game, wifi,4G when I've already told them that I tried these methods.

and until now, it has been 3 hours, they still cannot give me an answer

[ocean prism]

We have received your question and will provide feedback to the team. We will also work harder to provide better services to players!❤️

[naive vault]

Im not sure if its a bug, but i will report it:

I was signed in for mystic starzone. One day before staring, i left from my guild, and after 1 hour i joined another one. Yesterday when starzone was opened, I could not enter, cause i was not signed in.
Im assuming that i should sign in again in new guild which i didnt knew.

Regards, King Crimson S1092

[ocean prism]

We checked that you were canceled since you left the guild, then you have not enrolled again on event screen after joined a new guild.

[naive vault]

Yup, it is. I was pretty sure i dont have to sign up again . Any chance to avoid this situations in future? Is it working correct or is it just unluck?

[verbal sage]

In GvG when the map is called, all other buttons stop working. Let the map just disappear when other button is tapped or make them exist simultaneously. This is very inconvenient at the moment, coz you have to do extra taps to close the map.

[ocean prism]

It is an event enrolled with guild, so you need to re-enroll again after changing to a new guild. We have recorded your point to the enrollment, hopefully, there is a notification in future updates.

[cedar garden]

How do I recover my account. Returning player and everything is gone

[ocean prism]

We have contacted you via DM, please check.

[inner anvil]

I did not receive the mail with Treasure Vanguard rewards after the event has ended, even 12 hours after reset.

[ocean prism]

We have contacted you via DM, please check.

[inner anvil]

After upgrading Mythic+2 gear to Mythic+3, the combat rating visually drops but it's only a visual bug. Also, the animation for upgrading the gear to that tier got changed to generic upgrade animation like the other tiers. Appears to have happened in 1.131. Update: The animation somehow got moved to Mythic+4

[tardy sun]

I did not receive the mail with Trasure Vanguard rewards even after a couple days of wait.

[lucid cradle]

https://media.discordapp.net/attachments/609275505526439974/1186781596989276233/Record_2023-12-19-17-42-28_47e34770686d588e926c728cacae2c43.mp4?ex=65947f7e&is=65820a7e&hm=4f9e1c75606bae8193ece85734b0de1527ec22d4d51a0f0d8b0329a09d6d335b&

first floor of gallery run is bugged
can't interact with the ritual on the first floor when u do quick battle because it doesn't even register them

[ocean prism]

This is a display issue and does not affect the actual data. Our team has received this issue and will fix it as soon as possible. Thanks for your feedback!

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

We are following up with you via DM.

[surreal oar]

Treasure Scramble. There are 2 heroes locked in the field: Mulan and Arthur. I don't understand why.

[ocean prism]

May only use one fused hero in formation when you are not used the dimensional key. We suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again

[surreal oar]

But I have can validate the 3 teams. I have clean up teams and rebuild them. Yes Both Mulan and Arthur have no dimensional keys. But when you modify the teams before the 3rd last team with Gwyneth link to Arthur and Rosaline link to Mulan. Why the game engine don't clean up them from the 3rd last team when one fused hero is al ready on place ?

[ocean prism]

We have sent the messages to your DM, please check it.

[floral granite]

Idk if its a bug but. Can Gavus use its ultimate 3 times in a row?

[cursive rock]

cant remove from quick buy. i use google play games and my phone

[summer anvil]

can't do a single pull even though i have enough diamond for a single pull

[ocean prism]

You could restart the game, it will show the correct diamond numbers.

[ocean prism]

You could click in-game avatar, settings, advanced settings to repair the game, then restart the game to check the option in the store.

[cursive rock]

thank you. it has been fixed

[ocean prism]

It’s our pleasure

[ocean prism]

It is not a bug, Gavus got energy from killing enemies and its ability, so that it could use its ultimate skill 3 times in your video.

[tall marsh]

I just logged back into the game yesterday and this is what it’s currently looking like

[fallow vector]

I received this mail but already collected all rewards

[ocean prism]

It recommend that you could reboot the device, then restart the game to check.

[ocean prism]

You can ignore the email remindering if you have opened all the chests.

[tall marsh]

It’s still doing it

[ocean prism]

Noted in the DM, you could check it.

[bright blade]

Hello, every time I try to fight enemies in the Road to Freedom event, I am crashing. I’ve tried repairing, turning on and off my phone but nothing helps.

[ocean prism]

It recommend that you could turn off the ultimate skill animation and all the notifications in game options. Also, you could use other devices to try it.

[surreal sphinx]

account get ban for no reason ( every time i create new acount play a while and go offine my account get ban from logging i use gmail not temp mail, no mod or cheat )

[surreal sphinx]

every new account i create get ban after offine

[ocean prism]

We will confirm more details with you via DM.

[next slate]

How I do to found my old account ? I have any screen. Same gmail but not the same server

[ocean prism]

About the private account information, we have send the messages to your DMs, please check it.

[nocturne marsh]

i cant see part of my screen for some reason the right sides bugs out <@&441508416343638018>

[ocean prism]

We have received your question. We recommend that you try to log in to the game again. If the problem still exists, please contact us.

[nocturne marsh]

that doesnt work i even tried uninstalling the game and reinstalling it and that doesnt work either

[ocean prism]

There is a download symbol in the upper right corner of your screenshot. Please download the complete resource first.

[fluid seal]

Can't complete the task with the bonus. They only gave me one support hero 😭

[ocean prism]

You can try upgrading your buildings to invite heroes.

[hot estuary]

There is currently no sound on Gavus Ult, also many other awakened heroes, do not play ability sounds on first cast. Some of them do play ability sounds on second cast and if they do, they are relatively quiet compared to other heroes non cinematic abilities.

[shy kestrel]

I have got over 150 heroes and still no Brutus skin please help

[shy nymph]

Soo I was doing the midwinter event, and Im stuck on the dreamwood mysteries? I tried to watch some tutorials but I did everything they did too and pipa and the other guy are still in different places?? I don't know if I did something wrong please help

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

We have contacted you via private message, please pay attention.

[ocean prism]

Please click on Pipa and an animation will appear, and Raku will move automatically.

[nova flare]

Hello, if there are possible movements, do you have any solution?
It won't let me walk, I left the game and event 3 times.
And nothing changed for me

[ocean prism]

We have contacted you via DM, please check it carefully.

[shy nymph]

I have been doing that, but it only shows this text and it changes mushrooms to grass and vice versa, he doesn't move

[ocean prism]

We have contacted you via DM, please check it.

[thorny kettle]

@ocean prism sir! someone in my country has a question that who are you? lol

[ocean prism]

We are the AFK support team. If players have any issue, they can find us, we will confirm and check it.

[arctic loom]

On test server, no indication of which hero to help out at the Midwinter Carnival was given. Had to go look at the scene preview for today. Afterward, the quest proceeded as normal but the start was confusing.

[ocean prism]

You could click the right side tile of Pippa to carry out Raku instructions.

[ocean prism]

Thanks, you could check if the hero is showed normally for the Midwinter Carnival today.

[arctic loom]

Nope, no indication again.

[ocean prism]

You could click in-game avatar- settings- advanced setting to repair the game, then download the extra file, and then restart the game to check.

[strong citrus]

Is word of " Muslim" contains profanity?

[swift fiber]

some assets aren't loading in, summon screens don't have cards, it shows a random common hero whenever I press back, I can't enter KT or any adventures because it says "get resources failed", and others

[solemn cedar]

recommended formations for 41-44, but the battle replays are losing?

[ocean prism]

Our game does not support topics involving religion or politics. Hope to get your understanding!

[ocean prism]

Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

This may be a display issue, we recommend you try the challenge again.

[idle ibex]

i believe there is a bug on my account, on unlimited draws awakened safiya is on my record but when i claim it the awakened safiya is not on the summon list and when i check the heroes there is no awakened safiya even though there is one on unlimited draws

i tried relogging, clearing app cache, force stop and anything but nothing really works

[ocean prism]

You need to unlock Chapter 16 or reach VIP 6 to unlock SP heroes. Currently, your SP heroes can be viewed in your bag.

[idle ibex]

o... i didnt realize that, anyways thanks!

[ocean prism]

It's our pleasure!🥰

[arctic loom]

Didn't help. Another issue that came up today, in the Celebration Center, the quest Storm-something where you are meant to pick winged heroes, doesn't consider Trishea a winged hero despite her having wings.

[strong citrus]

But you are support other religions? What's wrong with Muslims?

[ocean prism]

That is not the wing, please refer to the result of the event quests.

[arctic loom]

The game said heroes with wings. So Trishea, the bird hero with wings under her cloak doesn't count as a hero with wings?

[strong citrus]

@ocean prism reply please

[ocean prism]

Thanks for your reminding, we are checking the issue.

[strong citrus]

@ocean prism it's my pleasure

[surreal oar]

Why Roving Squad bag is empty ? Why I doesn't see artifact I have collected ?

[ocean prism]

Thanks for your feedback, the bag just shows the quest items currently, it doesn't show the relics which you have collected. You could check them in Fight for Survival.

[keen mirage]

Hello, I never got any rewards from TS. I also am curious if I am not receiving rewards from the majority of the content. I am an old account who returned. @ocean prism

[ocean prism]

More details will continue to follow up with you via DM.

[light hound]

In the Roving Squad-Celebration Center, I had to pick two heroes with hammers, so I selected Ginneas and Haelus. From their images both have hammers, but I didn't earn the max rewards.

[ocean prism]

Haelus does not have a hammer, similar to the hammers used by heroes such as Ginneas and Gorvo.

[light hound]

OK, the bottom arm of Haelus on the right side of the image sure looks like a hammer to me. Plus his ultimate skill uses forging, something commonly done with a hammer, but I will submit to your greater wisdom. Pardon my confusion.

[ocean prism]

Nevermind.

[hushed briar]

is this a bug? the match was going as normal but then the health bars suddenly became black and talene started spamming ult without stopping

[ocean prism]

We have received your question. We recommend that you try restarting the game to see if the problem persists and ask under what circumstances you challenged.

[neat hamlet]

Does this mean I’m banned?

[ocean prism]

Sorry, we checked the system and found that your account has been banned.

[neat hamlet]

I have switched to data and tried all accounts did nothing, do u know what this prompt means? I’ve also tried getting on a different device same network and got in with no issue

[ocean prism]

We have contacted you via DM, please check.

[neat hamlet]

@ocean prism ok

[strong citrus]

@ocean prism Still not fixed

[ocean prism]

We've received your question. Our team is checking this issue, please be patient. We will notify you of the latest developments.

[long glacier]

Im getting music overlap and was wanting to inform you now that I've joined the server cause i was always wondering where the report bugs option was when it occurred in the past but yeah the music is overlapping for me idk if it is for anyone else but i thought you should be notified keep up the amazing work on the game

[shrewd dove]

I have a problem with my new phone. iPhone 15. iOS 17.2. reinstallation didn't help

[ocean prism]

We have recorded the music issue that you mentioned, we will fix it in future udpates.

[ocean prism]

About the login issue that you mentioned, we suggest you switch the network between 5g and wifi, or use a vpn, then restart the game to check.

[arctic loom]

Either Lyca or Lorsan don't count as having "beastly ears" but the other does

[ocean prism]

We will confirm more details with you via DM.

[ornate copper]

There is report of Panda pet making hero untargetable by allies as well as enemies

[ocean prism]

We are confirming the relevant information about the new pet skills with the team. We will get back to you with any results as soon as possible. Thank you!

[ocean prism]

The team verified that friendly skills can be selected. The logic of some heroes is slightly special, so there may be situations where they cannot be selected.

[ornate copper]

ok, thanks

[ocean prism]

It's our pleasure!

[quartz hull]

(Arabic language)

In ghoulish gallery and the Mentor and mentee there are some mistakes , the writing is from left to right and the letters are separate from each others.

In the other photos some icons are above each other and cannot be reached easily.

Other things are declared in the photos.
This is all due to the language. There is no problem when I tried english language .
Please fix these. Ty ~

[arctic loom]

Daemia doesn't count as a winged hero apparently.

[ocean prism]

We have already given feedback to the team about the Arabic writing and typesetting issues, and the team will discuss optimization internally. Thanks for your feedback!

[ocean prism]

Daemia is not very obvious, while the wings of heroes such as Tasi and Maetria are more obvious.

[arctic loom]

One, I don't see how she's not obvious when her wings are bigger than Talene's. Two, it doesn't say obvious wings, it just says hero with wings. Trishea doesn't work either and you tried to claim she doesn't have wings as they are connected to her arms but Maetria's wing is also connected to her arm and she counts?

[ocean prism]

Trishea does not have wings. She wears a cape, and her sleeves are decorated with feathers. More details have been followed up with you via DM.

[quartz hull]

It's not only about the Arabic writing and typesetting this time, there are some icons that are above each others due to this issue I guess. Just want to tell y'all to fix it as well. Ty~

[ocean prism]

Our team has received issues regarding text overlapping and plans to fix them in the future. Thank you!❤️

[signal stone]

I can't open the app. Like it happened to @shrewd dove, it crashes at the launch of the animation appearing right after the Lilith logo. Cleaning caches, deleting data, updating the app, reinstalling the app and changing connection did nothing.

Android 13

[ocean prism]

We had sent the messages to your DMs, please check it. Thank you.

[wooden mural]

Fix your pre order list... I only got this problem on 1 of 4 accounts but it doesn't go away..

[ebon comet]

I can't get 100% on Fallen Souls in Wandering Balloon but I've collected all the chests and defeated all the enemies. I've cleared cache, deleted data etc. but it doesn't do anything, so I can't access the Trial to get the artifact

[ocean prism]

We recommend that you try restarting the game to see if this resolves the issue.

[wooden mural]

i have this problem for around 2 weeks now. restarting app, clicking the gold emblems and then again to disable again doesn't work.
That's the reason i posted here cuz it doesn't go away

[ocean prism]

Please follow the steps on the picture to complete

[ocean prism]

We have contacted you via DM, please check it out.

[toxic nimbus]

Not sure if it is a bug but I get the error, get resources failed.
I just updated the game

Samsung A30

[ocean prism]

Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[toxic nimbus]

Thank you!

[ocean prism]

It's our pleasure!

[dire imp]

this isnt really the games fault but i am using the google play games emulator on pc and it randomly makes the colors duller. I think it happens when i press shift + tab to open up google plays settings menu and exit out of it but i am not sure
it seems to get fixed when i click on a textbox (guild search and the global chat one) but also happens when i press enter in one.
pictures are the before and after

[marble rain]

Where is the short term hero section

[ocean prism]

Sorry for the long time waiting. We have sent the messaages to your DMs, please confirm and check it.

[ocean prism]

We would like to explain the Short-Term option will unlock at 6-40. We suggest you can confirm if you have reached the unlock stages.

[marble rain]

Have not… Thank you

[ocean prism]

Our pleasure!

[thorny plume]

@ocean prism can you delete my data ? i got hwid ban for no reason and cannot create any account without ban( i can't contact game support and don't know why i got ban)

[ocean prism]

We have contacted you via DM, please check it out.

[radiant sparrow]

Temporal rift on test server is bugged after today's scheduled update. It's bug for my guildmates too. If i go to formation swap screen it bugs out like this video

[long stump]

#classic-questions message

Looks like shadow dancer +1 bypasses brutus immunity

[ocean prism]

We have reported this issue to the team and the team is checking it. Sorry for the inconvenience.

[ocean prism]

We are checking issues related to this battle video and will respond as soon as possible if there are any results. Thank you in advance for your patience.

[ocean prism]

Hello, our team has fixed this issue, thank you for your feedback!

[tawny hound]

Hello, i just started this game last week and im now in chapter 11 but legacy of grit never show up is this a bug what should i do?

[rancid tinsel]

Hi, sorry if this isn't the right place, but I cannot launch the game. Tried emptying the cache and reinstalling the game but to no avail. I would have contacted the support, but that's only through the game...

[full sand]

check your in the newest server

[ocean prism]

You could check legacy of grit after 00:00 UTC tomorrow, if you reached chapter 10 today. Please send a DM if you have previously reached chapter 10.

[ocean prism]

You could reboot the device and restart the game to check. Btw, you could switch the network of the device to check.

[reef wraith]

I've force quit my game (iOS) but this weird issue with the hexes in AbEx persists. Any suggestions for how to fix it?

[ocean prism]

Sorry for the inconvenience, please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[reef wraith]

Thanks! That's fixed it!

[ocean prism]

It's our pleasure!

[long glacier]

Formation 4 keeps over righting Formation 3

[ocean prism]

We have received your question about "Formation 4 kept over righting Formation 3". We recommend that you restart the game to see if the problem is solved.

[thin lance]

is it a bug that the game gave me a Naroko card when she is already maxed out (5 silver stars) and removed from the wishlist? i cant do anything with it now. it just takes up space. maybe rickety cart needs a new option (maybe more of a suggestion but im still not sure if this is right)

[ocean prism]

We will record your suggestion about adding the new option to reset more copy heroes (the heroes get full level ) in the rickety cart to our team to consider it. Thank you for your information.

[ocean prism]

You could delete the formations and then set heroes for them again to check.

[fervent rover]

This happening pretty often, can't get out and the only way is to close the game completely

[ocean prism]

We have contacted you via DM, please check it out.

[lean crest]

Help me

[ocean prism]

You could try to remove and reinstall the game of the latest version via app store.

[lean crest]

I've already tried several times, it doesn't open

[ocean prism]

We will confirm more details with you via DM.

[stark cobalt]

Ill borrow this picture because it shows that in AE instead of actual title it just says Title regardless.

[ocean prism]

You can click the Title to check its current state.

[stark cobalt]

So its intended that it just says Title instead of actual title ?

[ocean prism]

Yes, that is.

[lost blaze]

Hello. I was trying to open AFK arena. It closes without getting to the loading screen. After two tries, I see the message in the attached image. Any ideas on what I can do?

[ocean prism]

More details will continue to follow up with you via DM.

[inland walrus]

sorry but there is a problem when I experience this every time I fly. I know I just have to reset the game, but this has happened 4 times, once I waited for 10 minutes, I thought that was the case, it turned out there was a problem, please fix it immediately. I'm tired of having to re-login all the time.

[ocean prism]

Sorry for the inconvenience. We have reported this issue to the team. We will contact you as soon as possible if there are any results. Thank you!

[clever torrent]

Excuse me, this part of peak of time is seriously wrong. The chest indicates I didn’t get any chest whereas I got all of them. What’s going on with this glitch?

[ocean prism]

If you haven't explored this map yet, we recommend you try restarting the game to see if this is a display issue.

[clever torrent]

Hi um, I restarted the game and this map I already explored and the display still the same. ‘Sigh’

[ocean prism]

Please check whether you have obtained Dura's Chalice of Vitality in your bag or on your hero. If so, it proves that you have indeed obtained this final reward.

[inner anvil]

Even after Battle of Blood had many reruns, it is still missing a skip battle button. It was reported a few times yet it still is not fixed.

[ocean prism]

Thanks for your feedback. We have received your request. We will record and discuss within the team, hoping that we can make some better improvements or optimizations in the future to bring you a better gaming experience.

[thin lance]

is Magic Hat broken for anyone else right now? i just did the 2 battles to open both chests. i got the cards but right after it says i have zero. doesnt seem to be working like normal

[ocean prism]

We will confirm more details with you via DM.

[quartz hull]

Hello,
I want to report a problem consider searching for " Muslim" in the friends search bar, as it be considered as a "profanity" word . The problem is it's only for " Muslim " but not "Christian" or any others, As well I want to say that I understand racial discrimination is not allowed. So it should be profanity for all or none. Thanks for your understanding and thanks for keeping afk a better place. I'm looking forward for this to be fixed.

[ocean prism]

We are aware of this issue and will check into it. We will synchronize you when there is the latest news.

[dawn echo]

Hello, I Just found This Bug in the Guild Shop, i bought the Hero shards only once but It says bought Out, but i still have 3 Times more to buy the shards.

[topaz cloud]

It refreshes up to 4 times

[ocean prism]

It would refresh after 00:00 UTC, you can restart the game to review it.

[ocean prism]

Thank you so much.

[stark pagoda]

I collected the stargazer reward at the bottom, but no stargazers were added to my account

[ocean prism]

We have contacted you via DM, please check it out.

[tropic coyote]

Hello. Auto fight has disappeared in cursed realm and the other modes while i'm chapter 38-8. Did some thing changed?

[ocean prism]

Complete stage 35-60 to unlock Display Auto Battle. You can click on Avatar, Settings to check if you have turned it on.

[tropic coyote]

Yes, it's turned on. I don't understand why, I got multiple accounts, all above chapter 37, auto fight appears in some of them but not all.

[ocean prism]

You can turn it off and on again to check it in different battles. You can also clear the cache to check it.

[tropic coyote]

"Repaired" the game and cleared the cache... seems to work. Thanks

[ocean prism]

No problem

[thin lance]

this seems unusual enough to possibly be a bug. i just spent 300 lures. usually its a mix, but this is the only result for 100% of all 300

my Internet is a little slow at the moment (which seems to be the cause of a lot of issues in this game) but that stinks to see it also affect this sort of thing.

Id rather receive a warning that my connection is too slow that the game won't function correctly when about to spend resources on something

[ocean prism]

We'd like to explain that your possibility of getting a pet is based on probability; you have a 2.5% chance of getting an Elite Beast each time, but there is no guaranteed mechanism for the pet pool.

[topaz cloud]

Hi, I don’t know if this is a bug or a suggestion but in temporal rift, when using auto play and floras dew and the beckoning palace are up auto play choose floras dew. I think auto play should stop when the beckoning place pops up in general. I have max stability and it still chose floras dew.
Edit: Maybe next temporal rift season it can be modified to stop when beckoning place is an option, even if auto play is enabled

[ocean prism]

If the The Blessed Realmand The Beckoning Place have the same floor, It is normal to choose the The Blessed Realm now. And we will be considered for subsequent optimisation.
Also, we will record your feedback to our team. Thank you for your feedback.

[topaz cloud]

Hi I think you didn’t see but it wasn’t the blessed realm, It was Floras Dew and The Beckoning Place.
Edit: something as impactful as choosing a possible top tier hero you don’t own or haven’t invested in that can help push later floors vs potentially being out of stability and being unable to continue should be a manual choice

[ocean prism]

OK. We will record the details of your suggestion and pass it on to our team for consideration. We appreciate your feedback and friendly clarification.

[neat hamlet]

Hi, it's 3 months or so and Melodic Gifts are still not fixed although multiple reports in past couple months. How so? Or maybe I'm blind and don't see what is claimable.

[ocean prism]

We have contacted you via DM, please check.

[grand narwhal]

excuse me, im having this Bug where i cannot find my server which is s1113, also it used to appear on Recommendation tab, but it is not now

[ocean prism]

About your account issue, we will contact you in the via DM, we suggest you can click and confirm it.

[neat hamlet]

Hello, I can't log in to my account, can anyone help me please?

[ocean prism]

We suggest you can check your direct messages for DMs. Thank you.

[cursive valley]

I just reinstalled AFK on my new iPhone SE and none of the buttons (Bag / mail etc) are working
I can press them but it doesn't actually open it
Already tried to repair game
It seems to actually open it just takes a very long time

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[clever torrent]

Hello, I’m doing this chapter 22 in campaign when I got this at 22-15. Note: I’m a mobile player on iOS iPhone so I don’t know what this means

[ocean prism]

According to your screenshot information, the error should be caused by network instability. We recommend that you try restarting the game to see if the problem can be solved.

[clever torrent]

Thank you for the advice. I restarted the game and it worked.

[ocean prism]

It's our pleasure! Glad your issue was resolved!🥰

[tender pine]

Help I can't send photos on this server it's just show "failed to send messages" is this a verification problem? Please respond

[ocean prism]

We will confirm more details with you via DM.

[past dirge]

My alt account unlock auto battle in chapter 18 is this a bug?

[ocean prism]

Please provide relevant screenshot for us to check for you.

[ocean prism]

We have received your information and are checking it for you. Please wait for a while.

[ocean prism]

We have contacted you via DM, please check.

[lyric kernel]

Si40 doesn't appear on friend merc page

[inner anvil]

Probably not a bug or intended but the temporary heroes you get don't have their engravings scaled.

[ocean prism]

We confirm the screenshots of your friend Sigature item is not reached the 40 level, so it will not change in the hire page. It seem like display issue in the fist screenshots of you send, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[ocean prism]

We will confirm it, please wait for some time.

[raw gate]

My game is stuck trying to download the update, restarting doesn't do anything

[ocean prism]

We have sent the messages to your DMs, please check it.

[mild walrus]

Hallo afk arena team!
I've found a minor spelling mistake on Lucius's engraving lvl 30, saying "her" instead of "his" 😅

[lyric kernel]

Repaired game and the issue persists

[ocean prism]

Thank you for your feedback and we will correct the spelling issue.

[ocean prism]

We have checked that the heroes do not have signature items at level 40. You could contact the friends to confirm if they have upgraded the related signature items to level 40.

[lyric kernel]

Then why does the display show the symbol for si40 on the hero thumbnail? The crown

[ocean prism]

The symbol is for the maxed furniture items.

[mild walrus]

My pleasure! Have a nice day!

[ocean prism]

Have a nice day, too.

[runic sierra]

I was equiping collections on hero tab, but after i change tab, suddenly the whole game broke. idk if this report usefull or not cause idk what triggering it, i just need to restart anyway

Update: it must have something to do with the collections. It happend the second time after a few run on the galery and selling them

[clear merlin]

Nemora TR: This is the current rank one in my bracket. For reference second place (Awaken solise team) is at 40 billion. In this fight, for whatever reason, the last batch of dreaf spawned had infinite hp

[ocean prism]

In Nightmare Corridor, it's normal for Nemora to be undefeatable after the last wave of Dreaf hits.

[raven sundial]

android galaxy s10. Restarting my phone fixed it the first time. (Although I had to redo the same floor). Happened a 2nd time: restarting the game app and my phone did not solve.

[round isle]

+0 signature items seem to have lost their borders

[ocean prism]

We recommend that you click on Avatar, Settings, Advanced Settings to repair the game, then restart the game to download the extra files, and then check the battles again.

[winged magnet]

First time happened to me
Does anyone know what to do ?
After the hotfix
Contacted support team

[ocean prism]

Thank you for your feedback, we have noted the display issue with the signature items.

[ocean prism]

Regarding the display issue you mentioned, please try repairing and restarting the game to check.

[blissful jasper]

i can't view my campaign quests, so i can't claim the rewards... The daily and weekly works fine though...

[ocean prism]

Regarding the display error of the quests, you can click on Avatar, Settings, Advanced Settings to repair the game, then restart the game.

[raven sundial]

Did repair game, restarted game app. No good. Now it won't even load into the game to be able to play.

Restarting my phone did not solve this.

it says "rel-Verifying Version" on the bottom of the splash screen. With a stagnant loading bar.

Force stop on the game app did not work.

Update: What did finally work was uninstalling/installing the game.

[ocean prism]

Sorry for the inconvenience. Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[ocean prism]

More details will continue to follow up with you via DM.

[runic sierra]

In that position, we need to close the game completely. Avatar can't be clicked

[ocean prism]

If the game is completely stuck, we recommend that you try reinstalling the game in the app store and loading the resources completely.

[cursive valley]

What's the "failed to verify battle result" message? I've been pushing a lot and it just appeared which caused me to lose like an hour of RNG... this happened twice on the same stage. Even after restarting it still gives me the message

[cursive valley]

Update: Removing atheus from the team (trial) fixed the issue even though he had several hours left on his trial.

[ocean prism]

Glad to hear the problem has been resolved. Please feel free to contact us if you have any questions next time.

[faint tartan]

When you open a dialogue with a mentor, it freezes and can only be fixed by re-entering the game.

[cursive valley]

It came back on the next 5 stage even without Atheus (even after restart)

[ocean prism]

We have sent the messages to your DMs, please confrm it.

[ocean prism]

We will help you confirm your issue. Please check your DMs for more information.

[thin lance]

is it supposed to keep giving cards for ascended heroes that are already maxed out? they just take up space. it has happened twice in a few weeks.

[ocean prism]

We have received your question about heroes who have been maxed out and will still receive copies. We will record and check it.

[austere sage]

We cannot advance in the towers. Even though we passed the war, it gives an error. fix this mistake bro

[ocean prism]

We will help you confirm this issue, please check your DMs. Thank you very much.

[inland walrus]

Sorry, in advance my internet is smooth and there are no interruptions. And the problem is that when I change or install a collection on Temporal Rift, it always ends up relogging and relogging again, really frustrating.

[mild walrus]

Hello Afk arena team!
I've found another bug, Tasi's exclusive skin is showing in larger picture

[neat hamlet]

It constantly, every day shows as event to be participated in but without thane it's inaccesible. Mindless feature or bug?

[ocean prism]

We have sent the messages to your DMs, please login to have a look at them.

[ocean prism]

Thank you for your feedback, we have noted the skin size issue.

[ocean prism]

You can click on the icon of Rising Winds, then restart the game to check it again.

[drowsy fable]

seems like a visual bug, anoki and brutus getting healed a lot for no apparent reason. The stats in the replay show nowhere near that much healing

[ocean prism]

Thank you for your feedback, we will look into the healing issue you mentioned.

[old copper]

I got the “Failed to verify battle data” error 5 times in a row while trying to clear this single stage. I’ve tried restarting the game, repairing the game, and clearing the stage manually instead of using auto battle. I don’t switch artifacts or gear in between round clears. Does anyone know what could be causing this? Is it a specific hero or artifact/collection that makes it refuse to verify?

[ocean prism]

We have sent the messages to your DMs, please confrm it.

[austere sage]

the same happens to me. This is really a problem. Repairing the game doesn't work.

[ocean prism]

Thank you for your feedback, our team is working hard on the verification issue. Thank you for your kind understanding.

[idle cloak]

Same issue when choosing totem and collecting arcane staffs in ghoulish gallery. Also having the problem with failing to verify battle data multiple times

[ocean prism]

Regarding the ghoulish gallery issue, we recommend that you restart the game to check. And our team is working hard on the verification issue.

[idle cloak]

I restarted multiple times. 7 runs equal 7 restarts. I also repaired the game but the bug still persisted

[ocean prism]

We will help you confirm this issue, please check your DMs. Thank you very much.

[ocean prism]

Please restart the game and check the problem again. Thank you for your kind understanding.

[mild walrus]

[ocean prism]

❤️

[mild walrus]

I've already stated it above, skin size issue, you said it's already noticed, so all clear.

[ocean prism]

We are aware of this issue and thank you for your feedback.

[neat hamlet]

Didn't work, still shows the exclamation mark and can't access

[ocean prism]

This event requires having an Awakened Thane and clearing Chapter 16 to open it, please check to see if you meet the conditions for opening it.

[bright quarry]

Quests are sometimes bugged and dont show any quests at all

[ocean prism]

Sorry for the inconvenience. Please try to fix the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[gilded bear]

Daimon blood shield stop working since the last update

[ocean prism]

Regarding the Daimon issue that you mentioned, please provide a detailed description of your question and we will do our best to help.

[neat hamlet]

As said, no, but yet it constantly shows ❗like it is accesible. Every, single, day.

[ocean prism]

It has been verified by the team that it's normal for unchallenged or unlocked Wandering Balloon stages to have a red dot prompt, which will reappear the next day after clicking on it. The team will discuss internally to optimise this issue, thank you!

[gilded bear]

With the exact same team and nothing changed just I can’t win and daimon stop make ton of damage

[rigid prairie]

This error in cursed realm keeps appearing

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

The current issue has been resolved.

[civic chasm]

Rift boss is reaping all 3 Lucilla life on one death. My Lucilla is 30960

[ocean prism]

We have received your question and we are checking it for you. Please wait ten minutes.

[atomic raven]

Impossibile to clear malkrie trial lvl 999 with comps in leaderboard because a "fix" made by you that was never told to us

[ocean prism]

Sorry for the late. The video shows that the effect of the Shemira is triggered normally. The description of the Lucilla shows that she is fatally injured, while the Boss has a beheading effect, which is normal.

[ocean prism]

Hi,we have contacted you via DM, please check.

[uneven mauve]

Game keeps crashing on start up

[ocean prism]

We are following up with you via DM.🥰

[idle cosmos]

So I found a small bug inside team bounty quests. When you use autofill to fill your quests it might give you a message saying you don't not have the required heroes for this quest. Go into it and manually choose the heroes, it will then work

[ocean prism]

Judging from the screenshot you provided, we did not see any relevant error message. If you encounter this prompt again, we recommend that you try restarting the game to see if the problem can be solved.

[idle cosmos]

No this has happened multiple times now. I'll screenshot it tomorrow cause it does it like every time, I just didn't think to post it till after I accepted the bounty. But idk why it does it unless I'm the only one this is happening to

[ocean prism]

Okay, since we have not received feedback from other players about this problem for the time being, and we cannot see the problem from your screenshots, if this happens to you again, please save the video or screenshot in time and contact us.

[ocean prism]

May I ask in which scenario you are getting this error message?

[austere sage]

In campaign 55-21

[ocean prism]

We have sent the messages to your DMs, please login to have a look at them.

[silent zodiac]

Game keeps crashing on startup. Tried reinstalling the app, but no luck

[idle cosmos]

See the message I get when I auto fill. Now when I do it manually it works

[ocean prism]

We have contacted you via DM, please check.

[ocean prism]

Please click Avatar-Settings-Advanced Settings-Repair Game to see if this problem still exists.

[ocean prism]

We will review the problem about the Bounty Board, thank you for your feedback.

[neat hamlet]

For some reason borrowed heroes and "temporary" ones are not accectable. That may be a case

[ocean prism]

Thank you for your reminder.

[thin lance]

in addition to ascended heros being maxxed out and still receiving cards for them, i noticed Hero Choice chests also waste a slot for a maxxed out heros. possibly due to having an extra. that seems esp. unfortunate to have happen on a rare item such as this chest.

[whole pasture]

When I try to open my profile, the game starts lagging and the "battle" button disappears. The profile also won't open, no matter how long I try to wait. If this is important, then the game was downloaded from the app gallery

[neat hamlet]

No problem 😄

[ocean prism]

We have received your feedback about the inclusion of heroes that have reached the highest quality in Hero Select, and we will record it. Thank you for your feedback.

[ocean prism]

We have contacted you via DM, please check it.

[median gull]

Fix the Si tooltips finally please (Lucius and Khasos for example). And bugs with losing stats when upgrading Si (Look at thoran screen losing Life Leech)

How people are supposed to even know what Lucius Si40 do if it is badly formulated Si20? I have asked many times Belinda to explain what Si40 do but apparently nobody still knows or don't want to share.

[ocean prism]

Regarding the issue you mentioned about the display of Signature, the team has already fixed it before, we recommend you to try restarting the game or repairing the game to see if the problem can be solved.
In addition, Belinda's Si 40 skill boost has increased the duration of the burn to 8 seconds.

[median gull]

I have asked about Lucius Si40

[ocean prism]

We are confirming the relevant skills of Lucius Si40 with the team, and we will reply to you in time if there is any news.

[ocean prism]

Lucius's Si20 affects the enemy's energy recovery from injury, and Si40 affects the enemy's energy recovery.

[woven bobcat]

When the text is not expended it says that yes. But when you want to check the actual numbers, it is the same si20 and si40. So how is it working?

[neat hamlet]

Any new codes?

[ocean prism]

This is the latest redemption code
bj6xb8kehv
AFKCHUKJE4

[neat hamlet]

I’m sorry I just realized this was bug reports, my deepest apologies mateys

[ocean prism]

Nevermind.🥰

[uneven mauve]

Is the game stuck on the title screen for anyone else

[ocean prism]

One only affects the energy recovery after being hit, and the other affects all energy recovery effects, including attacks, skills, etc., which will also be reduced.

[ocean prism]

Judging from your screenshot, you have other applications running, which may cause the game to freeze. We recommend that you try restarting the game to see if the problem can be solved.

[uneven mauve]

Been like this all day With or without other stuff open

[ocean prism]

More details will continue to follow up with you via DM.

[spark chasm]

Hello can you help me solve a problem with the game? Because my account [e-mail] is banned for no reason. So finally I can no longer play because I no longer have any accounts and I no longer know how to create account. This is to know I could have my accounts [e-mail] this is my main account if I could just have this account unbanned thank you enough

[thin lance]

Why is garrison back to 0? i got both Rei and Aizen once but its 0 now. i was saving up to get Rei again and see progress is gone. what bs is this? how am i supposed to be able to reach 5 times if it resets? It's so costly and renders it all for nothing. what a waste of time and resources

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[ocean prism]

From your screenshot, it looks like you've already hired once, and hiring five more times will no longer consume props.

[thin lance]

so you have to hire 6 times? not 5 times? i thought before it showed 1/5 but now 0/5, specifically on the owner who lent it but maybe the owner unfriended. which would stink if that resets the count.

[novel vessel]

I restarted the game multiple times already today, used even different heroes but i keep getting the same error, it does not allow me to get past this stage

[fading cobalt]

The red arrow keeps showing up after newest update

[ocean prism]

Yes, after hiring 6 times, you no longer need to consume props. 0/5 indicates the amount lent by the current owner rather than how many times you have borrowed. The number of times you borrowed is 5 times shown above.

[ocean prism]

We have contacted you via DM, please check it.

[thin lance]

ok its a little confusing. thanks

[ocean prism]

We recommend that you replace Rem in your wishlist with another hero to see if this problem exists.

[ocean prism]

It's my pleasure

[ocean prism]

We recommend that you click on the triangle button next to the progress bar in the image to try to download the video.

[abstract flume]

Hello, there are a few issues I’ve been having recently. Every item in my mailbox has a “buy” button instead of the usual “confirm” (even mail without items, such as messages from guild members), and clicking it does nothing. I can still collect rewards from Mail by choosing the “collect all” option, but even this doesn’t work for the “signature item supply” items.

When I click on the Merchants tab, I only see a blank screen as seen in the screenshot.

Finally, if I click my profile picture in the top left corner of the game screen, my profile doesn’t open and instead the game simply freezes, so I am unable to do things like obtain verification codes.

Thank you in advance for any help you can provide.

[primal rock]

No matter what I do this download won’t finish and it just caused my data to revert back about 2-3 months

[ocean prism]

About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to confirm if you can collect them as normal.

[abstract flume]

I can’t tap the avatar though, that’s one of the other issues I mentioned, if I tap it, the game freezes.

[ocean prism]

It looks like the additional resources may not have downloaded completely. We suggest going to the avatar settings, then to advanced settings, and selecting 'repair game' to download the extra resources again.

[abstract flume]

But I am UNABLE TO go to the avatar settings, because when I try to, the game freezes. Is there any workaround that I can use to access these settings another way? I can provide my UID if that helps.

[cursive valley]

^^ Don't click that link it's a scam

[civic quartz]

No epic emblems from idle rewards in chapter 51.

If you've finished campaign, they don't actually drop at all (chapter 64)

[ocean prism]

We have sent the messages to your DMs, please check and confirm it.

[ocean prism]

We will fix the AFK chest reward issue, then players who complete all campaigns will receive the corresponding epic emblem.

[primal rock]

No matter what I do this download won’t finish and it just caused my data to revert back about 2-3 months

[ocean prism]

We have contacted you via DM, please check it.

[dusty jewel]

I need help with this even after install and uninstall same msg pops out

[neat hamlet]

When event started Crystal was lv 305 something. Is it even possible to up it by 50 levels in a month or a bug? Ofc for F2P

[inner anvil]

Not a bug but rather inconsistency. Some stats name aren't shortened or capitalized. Examples: Vitality, Armor, Erosion, Buffer. Every other stat names are correctly shortened.

Ideally, it should be:
Erosion -> ERO
Buffer -> BUF
Armor -> ARMOR
Vitality -> VIT

[ocean prism]

We will confirm more details with you via DM.

[ocean prism]

The task of raising the level of Resonance Crystal may not be easy to complete. It is recommended that you make an effort to participate in activities and accumulate resources. After completing the quests of engraving and nightmare corridor, you can already get 90% of the rewards. You can still get resources at a very cost-effective price.

[ocean prism]

We will report your issue about text inconsistency to the team and hope that the team can optimize it in the future. Thank you for your feedback!

[scarlet willow]

My app keeps crashing on startup. I've reinstalled and the crashes still happen. My phone said the app has a bug like someone posted above.

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[summer anvil]

hello

i want to report that if you use the legendary totem "farewell gift"
your perk card count the mythic lvl up that you gained at the end as a stat you gained during the run so you will only be guaranteed one mythic abilities with the use of farewell gift totem

(one of my lvl up are from the farewell gift totem, the other from custom ability scrolls and the last one was the guaranteed mythic ability)

seems like a really bad interaction between the perk card "guaranteed mythic ability" and the totem "farewell gift"

[ocean prism]

We'd like to explain to you that using the Farewell Gift will gain a skill level, and this will also count towards the guarantee.

[crude smelt]

i can't seem to open up the app now. it worked just fine an hour or so ago. it just loads up lilith's icon and then boots me out. it keeps doing this even after i restarted the app.

[ocean prism]

More details will continue to follow up with you via DM.

[crude smelt]

thank you

[ocean prism]

It's our pleasure! Please check your private messages.

[civic quartz]

Whenever I select an ability in ghoulish gallery then hit a section that doesn't include "confirm" or another ability, it presses the "cancel" button instead. It should either confirm or do nothing.

[ocean prism]

You need to click the confirmation button to put it into the slot

[civic quartz]

I already put it into the slot by clicking it

[ocean prism]

Okay, you have to click on the confirm button for that to work, blank space or anything else won't put it in.

[civic quartz]

So the cancel button is bigger than what it appears?

[ocean prism]

From the video you provided, we can see that the two buttons are the same size.

[civic quartz]

I didn't click the cancel button in the first two attempts, and it cancelled anyway.

[ocean prism]

Because you have not clicked on the confirmation button, the word will not be put into the slot

[civic quartz]

That's strange it should only cancel when I hit the button.

[ocean prism]

As long as the confirm button is not pressed, it will be canceled by default.

[stable arch]

Text for stats needs to be updated. Received Healing should be changed to Vitality

[ocean prism]

We will record it to confirm it. Thanks for your information and feedback.

[worn shale]

The tower for specific faction introduction keep freezing my game when ever i finish a floor

[ocean prism]

To address the freezing issue you mentioned, we suggest clicking on Avatar, then selecting Settings and Advanced Settings to repair the game. After that, complete the additional file download and try reviewing it again.

[lucid cradle]

in this part of the ice crown's lvl 0 skill
is the % health absorbed based on the beast's hp or the individual ally hp?

I have noticed some discrepancy while playing with the beast and I would like to know if it's intended or a bug

[ocean prism]

According to the skill description of this pet, this is up to a cumulative absorption of 25% of the sum of the maximum life value of the heroes on your side, not depending on the beast and individual heroes

[full sand]

@merry harbor

[merry harbor]

[vague adder]

Hi, need help! I cannot start “shadowfall” event

[ocean prism]

Regarding the video you sent, it appears to be a loading issue. We recommend trying the following steps: tap on the avatar, go to settings, select advanced settings, choose to repair the game, and then restart the game to see if the issue has been resolved.

[plain karma]

why does my subscription not show as active in game? it shows as active in the apple store

[ocean prism]

We have contacted you via DM, please check it.

[neat hamlet]

People said that we can supposedly sell artifacts immediately after ending gallery but the option is missing. 😕

[ocean prism]

Once the collection is etched, you can sell it in your backpack.

[plain karma]

i contacted support yesterday about subscription bug, how long will it take to fix? I have already lost a days worth of subscription benefits.

[ocean prism]

We have reported your problem to the team, and the team is checking it and expects to get back to you on Monday. Thank you in advance for your patience!

[copper hull]

I can't open the game anymore, even after reinstallation. Around 9 UTC it was working, but since ~13 UTC I'm getting this error.

[ocean prism]

We will confirm more details with you via DM.

[vapid shoal]

visual bug - flashing sparkles layered over top of screen dim on fast rewards menu on chapter 53 with team [A] Belinda, [A] Lyca, [A] Shemira, Mulan, Liberta. checked with game accelerator at 1x and 2x, it appears on both of those as well

[ocean prism]

Sorry, we haven't found any problems in the video you provided. We hope you can describe it in more detail. Thank you!

[vapid shoal]

the sparkle fx from one of the heroes' attacks are animating over top of menu interface and screen dim, which ordinarily pauses these animations. if this is not a bug, that's fine, but the behavior seemed unusual and is distracting (which is why i thought it was a bug). here is another example that shows this effect layering over the events screen (particularly visible on top of "New Beast") and event exchange screen.

[ocean prism]

Thank you for your explanation. Regarding the flickering of screen effects, we have already given feedback to the team, and the team will optimise it in the future.❤️

[dark cedar]

Temporal Rift
The problem is back when enemies are almost impenetrable to control effects unless you are much much upgraded with Trait Enhancer than them. (It was fixed in the past, but the problem came back after some patch.)
Not sure if it's a bug or a balance mistake, but maybe the scaling of the enemy Tenacity is going too fast, and it really feels wrong compared to other game events.

[ocean prism]

Sorry, from your description, we can't find the problem very well, we hope you can provide the video of retrieving you to us yet, so we can better check the problem.

[amber storm]

This is still not fixed. Even after the new patch. I have yet to recieve a single epic emblem!

[inner anvil]

A minor visual bug or issue. Since 4-faction hero's maximum signature item is lowered to +40, there are some visual oddities. The signature item name is red instead of pearl white even at +40. Also it's impossible to have corner trims on 4F signature item icon. An easy solution could be to lower the thresholds for rarity colour change and corner trims to +30 and +40 respectively.

[ocean prism]

We confirm the screenshots you sent, the signature 40+ is pearl white, not the red colour.
If you have encountered this problem, it may be the display issue. We suggest you tap Avatar Settings - Advanced Settings - Repair Game and restart the game to check it again.

[inner anvil]

Specifically, the name is still red. Which doesn't match the icon background.

[ocean prism]

We will record it to consider it. Thank you for your feedback.

[ocean prism]

We will confirm more details with you via DM.

[ocean lantern]

android galaxy s23

[ocean prism]

We have contacted you via DM, please check it.

[bright wave]

hello i have an issue with attacking a player in "Legends' Challenger tournament" named "InvalidDetails" and it won't even let me see his profile it just gives me an error notification that i have internet problems but i can attack everyone else
so its seems like this is bugged acc or something similar.
server 1118

[fleet portal]

clicking to quickly from the daily tab to adventure under events, casuses mortas' image to appear instead of Adrians' .

[tough minnow]

none

[ocean prism]

The team has received this issue and is checking it out, thank you for your feedback

[ocean prism]

We checked based on your description, but did not find the problem you mentioned. Please provide us with screenshots or videos and we will check again.❤️

[ocean prism]

We recommend that you tap the screen slowly. If you play games at normal speed, there will be no problem.

[ocean prism]

🥰

[naive vault]

Being unable to freely swap between Artifacts and Collections makes PvE modes feel awful
For example if you have a Collection on Daemia for CR and TS but you're pushing tower in the meantime, you're gimped because you can't freely switch to the mage book Artifact. Until people start getting super powerful Collections, there are a ton of cases where you want the old Artifacts over a Collection.

It should be switchable

[ocean prism]

Hi, we have checked your question in the King's Tower, you can click on the artifact switching button before starting the battle.

[naive vault]

Im meaning this shit, popular artifacts disappeard. Only collection left

[ocean prism]

We will be gathering your opinions and the situation regarding the Popularity so that our team can consider improvements for a better gaming experience. Thank you so much.

[final sluice]

Je nais pas le cadre de fleur pourquoi ?

[ocean prism]

Vous devez envoyer 500 fleurs pour le débloquer.

[high pebble]

the app keeps crashing for me when I go to open it. I tried reinstalling it, but the crashing has persisted. Are there any further troubleshooting steps I should be taking?

[ocean prism]

We will confirm more details with you via DM.

[long glacier]

My game isn't loading properly and some places like the beast grounds will not load at all

Here are some images of my view so u can see what i mean

[ocean prism]

From your screenshot, we can see that there is a problem with your resource loading. We recommend that you try reloading the resource. Click on the avatar - settings - advanced settings - repair the game.

[long glacier]

Ok thank you

[ocean prism]

My pleasure.🥰

[spring path]

I’m being told some players can’t see each others messages (sometimes) in the game chats, even though they aren’t muted or have not blocked each other. They’ve repaired the game and cleared cache but they are unable to see some messages being sent

[ocean prism]

If sending messages frequently in the chat channel will lead to such results, we recommend that you wait 1-2 hours before sending messages again.

[spring path]

Got it, I appreciate the help !

[ocean prism]

Anytime❤️

[long glacier]

I know this isn't a report but i just want to say you do an amazing job and i think your awsome

[ocean prism]

🥰

[fallow rose]

When you press smartphone's "BACK" button in the Blessed Realm

[inland walrus]

Excuse me, I have a problem. Why is it that when I do a general chat, the chat doesn't send, because I tried to view it using the other account and it's the same, even though my signal is good and I feel like I've never caused any problems until it's muted.

[ocean prism]

Sorry for the keep waiting. About your issue, we suggest you can tap avatar setting- advanced-setting-repair game and restart the game to check it again.

[ocean prism]

We have contacted you via DM, please check it.

[neat hamlet]

@ocean prism it gave me the same thing the chat don't send

[ocean prism]

We will confirm more details with you via DM.

[neat hamlet]

@ocean prism chat isn’t working for me either

[ocean prism]

Regarding the chat issue, we will confirm it with you via DM.

[trail pond]

Same problem with me

[ocean prism]

Please describe your problem in detail and we will check it for you.

[inland walrus]

Sorry for now, please immediately correct the chat that was not sent. On my server, namely the Indonesian section, I complained that the chat was not sent. At the end, the server became quiet and above, I also complained about the same, correct it immediately. I don't want to receive chat via DM.

[ocean prism]

More details will continue to follow up with you via DM.

[trail pond]

Chat not sending in english channel even not muted

[ocean prism]

We've contacted you privately with a response to your query. Please check your DMs for the details.

[raven sundial]

Stage 7 of misty valley: A.Brutus solo with a victory did not give me the last goal of a single hero taking out at least 3 enemies.

Solo A.Athalia did

Talismane as pet

[ocean prism]

Thank you for your feedback, we will look into the issue of the Misty Valley and try some battles with the Awakened Brutus.

[cursive valley]

Pets can also deal damage
Specifically tali has a tendency to kill in misty valley

[ocean prism]

Thank you so much.

[fallow rose]

Treausre Scramble, 7 formations editing

[ocean prism]

We recommend that you restart the game to check if the problem still exists.

[full sand]

@red oar ⬆️

[red oar]

ty

[midnight steppe]

So for some reasons I can’t redeem any codes
When I go to put in my verification code, it keeps saying it incorrect. Even tho I’ve double checked my UID and the code

[ocean prism]

We have contacted you via DM and please check it.

[civic quartz]

I am unable to get rid of this red dot in the top right. It says I have to purchase something.

[ocean prism]

You need to reach level 1 Perks to receive the gift pack.

[civic quartz]

How do I get rid of the red dot? I have to spend money?

[ocean prism]

If the red dot persists after you click it, try repairing the game, the way to repair the game: click on the avatar - settings - advanced settings - repair the game.

[civic quartz]

Unfortunately it says "Required perk level not reached" when I click it.

[ocean prism]

This is normal. If the requirements are not met, this prompt will be displayed. If you still have this prompt after exiting, you can try to repair the game.

[stark pagoda]

Sweeping dismal labyrinth doesnt complete the quest that requires you to do dismal labyrinth, but it does progress the quest that requires you to kill the 3rd floor boss. Both quests are in the campaign tab. Is this intentional?

[ocean prism]

Currently it is necessary to manually fight the labyrinth in order to complete the quest, we recommend that you complete the quest manually. This activity has been open for a long time has always been this setting, but also thank you for your feedback, in view of the inconvenience, we will comprehensively assess whether there is room for optimisation.

[icy mirage]

You can have a hero from a different faction in the factional kings tower by gritting with the hero that is already placed there. It doesn’t really matter since you can’t press play, but just to put it out there.

[topaz cloud]

Hi, Alnas s40 needs to be fixed because she already is immune to control effects when using winters call. Unless I’m missing something

[ocean prism]

We would like to explain to you that if the difference in combat power is too big, you will not be able to challenge.

[ocean prism]

Alna's Winter's Call does not have a control-free effect when it is released. It only appears after the skill is released. However, the effect of Si40 is that it will have a control-free effect when the skill is released.

[civic quartz]

Bronn's skills don't generate shields, so armor is useless at +10 and +0 signature item as written.

[ocean prism]

This hero can rely on teammates to obtain shields. We recommend that you match your lineup appropriately.

[hidden beacon]

A chest I claimed converted bait into an item instead of its usable form

[ocean prism]

This is pet bait, you need to use it inside the beast grounds

[hidden beacon]

i am aware, however this item is a seperate item, contained within the bag, not usable in the beast grounds in its current form without being 'used"

[ocean prism]

This is normal. Some props from different channels will be placed in the bag first. Props are added to specific locations after they have been used.

[civic quartz]

Awakened shemira is wearing this armor collection in one screen shot and not in the other and does not receive a bonus from haelus, even though she has bonus armor.

[ocean prism]

We have checked your question, but we don’t quite understand what you mean. Please describe it in more detail. Thank you!

[civic quartz]

Haelus gives awakened shemira a shield for +245k, regardless of if she has any armor.

One of these should be true:

1. Bronn and awakened shemira should receive bonus shield from a hero like Haelus if they have armor.
2. Bronn's armor in his signature item does nothing, because he does not create shields.

[ocean prism]

The shield effect is an increase in the shield value provided by the hero providing the shield; it is useless for awakened shemira to equip this collection, and requires Haelus to wear the shield effect increase in order for it to be boosted.

[civic quartz]

Therefore, Bronn's signature item granting him armor is useless.

[ocean prism]

There is a problem with the description of Bronn's signature. The team will optimize it in the future. Thank you for your attention!

[silent plover]

Sorry if wrong place to post/ask, but Bronn doesn't appear for me in the Advanced ship. Will he not have an animated profile picture? He looks cool and would like to go for it, if possible.

[ocean prism]

The new hero Bronn - The Gravekeeper will be available to test play from 13/03/2024 00:00:00 UTC. You can check the Growth Bundles after several hours.

[silent plover]

Thank you, wasn't sure how it works because i already have him at legendary+ so confused me since i can already summon him.

Thanks for the help.

[ocean prism]

My pleasure.

[idle goblet]

I’ve open and closed in hopes of this going away, but it has yet to. What’s the issue here? I don’t I’ve gotten this after an update before.

[ocean prism]

Based on your screenshot, we recommend that you download the game again from the store and see if that solves the problem.

[fading barn]

I have a bug which makes certain things unplayable for me, when I load in the hero “Izold” my entire game just crashes and this prevents me from progressing a lot

[ocean prism]

We will confirm more details with you via DM.

[real cipher]

I haven't been able to change my profile picture for 4 days. I tried reinstalling and also repairing. it was of no use.

[ocean prism]

We have contacted you via DM, please check it.

[neat hamlet]

Those garbage popups interrupt automatic battle - it completely stops until it's closed. Happens in campaign and kings tower.

[ocean prism]

You can tap anywhere to close the window.
We will be collecting your feedback on the pop-up windows so that our team can consider optimising them for a better auto-battle experience.

[fathom cypress]

hello, I have an iPhone 12 Pro Max and for 1 year I stopped playing afk arena because the game on the phone became much too slow and it became unplayable. I tried to repair it via the settings menu, I I also deactivated some graphics but nothing happens the game is super slow I think it's due to the servers? Has anyone else had this problem and been able to fix it?