#cant link EPIC games account

119 messages · Page 1 of 1 (latest)

stoic wharf
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I read that to go online in this game you have to have linked your epic account.
But when i pressed link on the title screen, the button just glows, but does not do anything.
I logged into my epic account and unlunked both steam and remnant 2.
Still the button only glows, but does not open any overlay.
Is there any way to unlink the accounts again?

crimson epoch
stoic wharf
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Alright thx I will try tomorrow

crimson epoch
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best of luck, the frame generation is a known issue with that particular problem. let everyone know how you get on, I'm sure someone will be able to help.

stoic wharf
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Alright I am back

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And gonna try this

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I am installing unreal engine from epg

stoic wharf
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Ok nothing happened the button only lights up but nothing happens

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as zou see nothing happens

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epic game store is among my open tabs

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stoic wharf
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i am happy for suggestions i am going to go to sleep and trying again tomorrow

stoic wharf
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i must admit i am still not a single step further i have contacted epic games support

flint prairie
stoic wharf
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i thought i needed the epic linking to go online because that is broken

flint prairie
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What is broken?

stoic wharf
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i cant go online

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for some reason it is always offline

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and i get kicked back to the main menu

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when i want to switch

flint prairie
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Back up
When you put the game in public, what happens?
Does it say connecting or does it just straight up not do anything and immediately kicks you back?

stoic wharf
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it just kicks me back

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wait one moment

flint prairie
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So it doesn't even try to connect to online?

stoic wharf
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yeah just kicks me back immedetiately

flint prairie
stoic wharf
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i played the game with my friends normally

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just 1 week ago i gifted it to one of my friends for christmas

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but cant play online

flint prairie
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But offline works?

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I.e. you can load in normally with no issues?

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Did you try updating your network drivers?
Not long ago a Win11 update contained a faulty network driver, maybe it's that?

stoic wharf
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this is what happens when i try to go online

stoic wharf
flint prairie
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Have you tried reinstalling the game yet?

stoic wharf
stoic wharf
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i did that

flint prairie
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Not verifying files or anything like that, actually uninstall, restart PC, reinstall

stoic wharf
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network driver

stoic wharf
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took a while but did it overnight

flint prairie
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try finding the file path to the game's .exe file and add it to your firewall's whitelist

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There is something mega weird going on here, this isn't like any error i've seen before

stoic wharf
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how do i do the network driver part?

flint prairie
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It's like the game's request to use your network immediately kills the process

stoic wharf
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there was another guys

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with the same issues

flint prairie
stoic wharf
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this guy had the same issues as me

stoic wharf
flint prairie
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You also have the Epic Launcher installed right?

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Not because you need it but it comes with certain files that can fix Epic Online Service problems

stoic wharf
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yeah its installed and online

flint prairie
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And you tried to turn off Frame Generation too? Because you had issues opening the overlay

stoic wharf
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i think i cant open the overlay because epic wont connect though

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epic wont link i unlinked everything on their website

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now it wont link again

flint prairie
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It should still open the overlay
The overlay is part of the Remnant 2 install

stoic wharf
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ah ok

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weird

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shift f3 does nothing

flint prairie
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And Frame Gen is off and was off when you launched the game?

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If it wasn't restart the game with frame gen off

stoic wharf
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YES

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ups caslock

flint prairie
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Np

stoic wharf
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my NAT is moderate

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that is good right?

flint prairie
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Yea

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Did you try the Firewall thing I mentioned yet?

stoic wharf
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firewall was completely off

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but no success

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just temporarily disabled it for 10 mins

flint prairie
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Okay, imma go to my pc real quick
Try going to this C:\Users<YourUserName>\AppData\Local\Remnant2\Saved\Logs\ and DM me the relevant file

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If there are any

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If this is caused by the game it should show up there

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Should end in either .log .xml or .json

stoic wharf
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ok

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thanks one moment

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its empty folders for me

flint prairie
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if it's empty the game either doesn't recognise it or it's something other than the game causing it

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what's the latest file in this NGX folder

stoic wharf
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One moment

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Grabbing a bite

flint prairie
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no problem

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guten

stoic wharf
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danke

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from today

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flint prairie
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open the 3DB5D4... and see whats in there

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that was right around the time you did the test

stoic wharf
flint prairie
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show hidden files?

stoic wharf
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right

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haha lol

flint prairie
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if it's genuinely empty then idk. typically these dumps are for exactly this kind of stuff

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but in technical terms, it's like as soon as the request from the game goes out to use the network, some verification fails and your system kills the process

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the most logical for me would be firewall but you tried that and it didn't help.

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it seems the genuinely best bet is to hope either Epic helps you fix it or it eventually fixes itself

stoic wharf
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still empty

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yeah but really thanks a lot

flint prairie
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sorry i couldn't help you fix it. I hope Epic can do something for you

stoic wharf
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you did your best

You-must-try-your-best-and-thats-the-best-anybody-can-do.png
flint prairie
stoic wharf
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I tried my girlfriends PC it works on hers

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Same account same epic account

flint prairie
stoic wharf
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yeah

flint prairie
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What you can try is to completely reinstall your drivers (not the whole PC, just drivers) using DDU, uninstall the whole game, then shut off your PC, wait a few minutes, turn it back on, and reinstall everything

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If that doesn't fix it I genuinely don't know what could be fucked