HELP! No .SAV files generating | Remnant Game | Page 1

coral pagoda Sep 2, 2024, 4:20 AM

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See below for my helpdesk ticket with ARC gaming who sent me here because they dont know...........
Played the game a few days ago on a family share account(steam) and figured it wasn't saving my game info because its a local save system.
So yesterday I bought the game thru STEAM with 5 hours of playtime already on it. Yesterday and today I spent about 8 total hours troubleshooting, searching forums for answers and break fixing every possible save file location on my machine. I cannot find any .sav files like ARC is telling me to do and I cant spend this kind of time fixing a game that I paid to work. Steam is now refusing to refund my money because Im over 2 hours but its continuing to run that clock up every time I try another fix. If anyone has ideas Ill try what I can but I cant spend hours of my busy schedule attempting to fix this during business hours.

Things I attempted to fix the issue:
Rebooting machine, uninstalling and reinstalling the game on both of my SSDs, pausing my firewall, taking a zip file from a friends game and plugged that into my steam folder. I cannot find any .sav files for the game on my pc, so Im assuming its either a steam files issue or the game isn't generating .sav files or a directory for them at all.

Help Desk Ticket:
Grimli
Today at 18:04
Thanks for your reply.

We do not know what could be causing this issue. You can try pausing your antivirus to see if this is interfering with the save process.

We also recommend posting it on the official Discord server in the #1139042187422728192 section to increase visibility as the developers are present there.

https://discordapp.com/invite/remnantgame

We appreciate your patience and support.
Regards,
GM Grimli
Lead Game Master

hollow lava Sep 2, 2024, 12:22 PM

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coral pagoda See below for my helpdesk ticket with ARC gaming who sent me here because they d...

To find your save folder, Press Windows Key and R and paste the following into the field: %USERPROFILE%\Saved Games\Remnant2\

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If there are no saves there, then something on your machine is preventing you saving.

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Unless you are loading the game outside of steam as administrator

coral pagoda Sep 2, 2024, 1:03 PM

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There are no save files there. If something is preventing my machine from saving what do I do?

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Also I get an error if launching as admin outside of steam

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coral pagoda Sep 2, 2024, 1:31 PM

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saved file is in a different location than mentioned. Still no .sav files

lilac magnet Sep 2, 2024, 5:54 PM

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no saves files are stored in the location john gave you

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%USERPROFILE%\Saved Games\Remnant2\Steam\<steam id>\

coral pagoda Sep 2, 2024, 5:55 PM

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thats what the second pic shows

lilac magnet Sep 2, 2024, 5:56 PM

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2nd pic is a different location and the saves are not stored there

coral pagoda Sep 2, 2024, 5:56 PM

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thats what %USERPROFILE%\Saved Games\Remnant2\ took me to

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i dont have a saved games folder under users

lilac magnet Sep 2, 2024, 5:58 PM

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your 1st screenshot shows that folder tho?

coral pagoda Sep 2, 2024, 6:00 PM

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thats under D drive > users >username > onedrive >saved games and then the steam folder is empty

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it seems like onedrive hijacked my save locations at somepoint and idk how to fix or undo it

lilac magnet Sep 2, 2024, 6:24 PM

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hmm if u don't use onedrive I'd just delete it and hopefully that fixes it

coral pagoda Sep 2, 2024, 7:05 PM

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just logged into another pc. character was saved and when trying to sync on my pc steam cloud says unable to sync

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im backing up and resetting the pc. something is clearly wrong in the file path

coral pagoda Sep 2, 2024, 8:24 PM

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IT WORKS!!!!! Factory reset on my PC and reinstalling everything forced it to save in the correct location...Devs are useless but damn glad I got this shit fixed.

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Getting the game working is the hardest Boss fight in game

#HELP! No .SAV files generating