BoomBay insufficient funds bug

[ebon geyser]

When I try to buy the bonus sometimes it won't play and it takes double whatever the bonus price was ex.250000. In the video you can see my balance go from 1.25mil to 850k <@&676467076562419712>

[spice yacht]

same pb, ticket send

[green path]

Same…….who can I contact?

[proud flume]

You can reach out to their support using this link https://help.vegasinfinite.com/en/
In the bottom right corner you’ll see a Vegas infinite logo. Click on that and it will bring you to the page to start a ticket

[spice yacht]

I created a support ticket on February 21st and I'm still waiting for a response, which is quite a long time. I've had to create about 30 tickets; they usually respond quickly. I will post their answers right here in case some don't have time to submit the request.