Sent 20 Dollar Pack, Never Received | Vegas Infinite | Page 1

errant elbow Jan 5, 2025, 12:44 AM

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I purchased a 20 dollar pack to gift to a friend. After I sent it, he never received it. I also never got the coins back either. We have both reached out to support via email with no response. This is a little ridiculous. Please help, we can also both provide any screenshots needed

open olive Jan 5, 2025, 12:46 AM

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errant elbow I purchased a 20 dollar pack to gift to a friend. After I sent it, he never rece...

Have you received an automated [Request Received] email, at the least?

errant elbow Jan 5, 2025, 12:48 AM

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open olive Have you received an automated [Request Received] email, at the least?

Yes I have, but no response from anyone at the company

open olive Jan 5, 2025, 12:49 AM

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You can reply to that email to request an update from the Support Team. On top of this, we do ask that you allow up to seven business days for a response from the Support Team. This is the upper limit for Support of any sort, and the Support Team strives to, and oftentimes does, respond quicker whenever able.

errant elbow Jan 5, 2025, 12:50 AM

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But I just read a post about a guy waiting months with the same thing.

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Should I try issuing a charge back?

#Sent 20 Dollar Pack, Never Received