What's Next

[fair solstice]

So I talked and sent stuff about a problem I can't discuss (but if not solved will be settled by my lawyer's) on here to zendesk and everytime they send me back the same response which not only doesn't fix the problem but also solve anything I was wondering if there is any way I can get in touch with the owner or someone up there please any mods that can help me either message me here or dm me personally because it's time to put the hatchet down and get this problem I have solved

[pure river]

Bro it can not be that serious it’s just a VR game 🥱

[fair solstice]

It 100% is

[vocal egret]

There isn’t anything to be done via the discord. Support are the medium for anything in-game related.

[fair solstice]

I've contacted zendesk about it and no responses

[vocal egret]

How long has it been? I get the feeling support are overworked or understaffed right now. I’ve a few pending tickets open. One of them with no response in a month

[fair solstice]

7+ days for all 3 from what I understand they usually Crack them through by then but also when I sent a follow up email no response so I don't know what's going on

[vocal egret]

All we can do is trust the process and hope they do respond with good news. Typically told 7-10 business days for responses. Bit of a drag. But they’ve been really good for me in the past

[fair solstice]

Yeah

[turbid violet]

I just won a spin and go and it froze up... I didn't get my payout. How do I get my money? I took photos for proof.

[proud pelican]

You can file a report at the PokerStars VR Help Center using this link and a team member will check into the situation:
https://luckyvr.zendesk.com/hc/en-us/requests/new