stuck on loading screen "Seating tables"

[trail sand]

Reboot your game

[modest gyro]

i doing this

and nothing

hello?

i reinstalling the game

[trail sand]

If that doesn't work I would suggest trying to reboot your internet and router.

[modest gyro]

im do this

and nothing

[gaunt hazel]

@modest gyro
Please try the following:
Go to Meta Settings, Storage, find PokerStars VR, Delete App Data, then try launching PokerStars VR again (don't worry, this will not delete your account data. You will need to agree to the TOS/Permissions again though. Your Bankroll and Items will all be safe)

If that doesn't help, It may be an issue with your internet connection. Can you test from a different connection, such as a WiFi hotspot from your mobile phone?

If that still doesn't fix it, you can file a report at the PokerStars VR Help Center using this link and a team member will check into the situation:
https://luckyvr.zendesk.com/hc/en-us/requests/new

[modest gyro]

i tried hotspot dont work

[gaunt hazel]

It sounds like it may be an issue with your account. Please use the link above to file a ticket at the PokerStars VR Help Center.

[modest gyro]

Or maybe I got a ban?

[trail sand]

If you had a ban it would say so on the loading screen

[modest gyro]

oh ok

[pine cairn]

This seems to be an issue going around. The clearing app data doesn’t work, internet is full strength even after a reboot, uninstalled and reinstalled the entire app twice, and had no other apps or games open at the time that could have contributed to the lag. Unfortunately, still stuck on “Seating Tables… “. I had a post going earlier today on here with some responses as well- I can assure you it is not a connection or internet service issue here. My sister logged into her account on the same headset no problem. A seamless login straight to her lobby and Lunar New Year envelope 😔

[pine cairn]

Appreciate any info you’ve got to offer!

[gaunt hazel]

My recommendation is to test with an alternate internet connection if possible, and to file a support ticket at the PokerStars VR help center.

There have been occasional issues with specific accounts having such problems, and the help center is best equipped to investigate that.
https://luckyvr.zendesk.com/hc/en-us/requests/new

[pine cairn]

Already on it, thank you. Just wanted to drop a line your way and pass on the info I’ve experienced in case it can help solve this riddle. 🤓

[coral canyon]

i dont know if discord is magical but i took my headset off to read about this and when i put it back on it loaded me in😂