My boyfriend’s account was banned for “being underage” but we’re a bit confused because he’s 28 years old - so, far from being underage. Where can we submit a photo of his ID so we can prove his age and get his account back?
#Account falsely banned?
woven ether
tardy crater
File a #❓︱support-tickets and ask to appeal the ban. The support desk will reach out and ask for the information they need to address the situation, best not to send personal info unsolicited.
willow thistle
Bans are issued for clear violations of the Terms of Service. However, to maintain a standard of fairness in our game, we welcome all players to share their side of the situation in the form of a Ban Appeal. If you are interested in doing so, you may submit a ban appeal here: https://luckyvr.zendesk.com/hc/en-us/requests/new?ticket_form_id=1900000862184 Please wait up to 7 business days for a response upon submitting an appeal. Ban appeals for underage or extreme violations will not be granted.
woven ether
Okay but again, he was banned for being underage, and he’s 28 years old. I’m just not sure why an appeal wouldn’t be granted if he can easily prove his age? We will submit an appeal but he isn’t underage, so there obviously isn’t a “clear violation of the terms of service”
woven ether
Bans are issued for clear violations of the Terms of Service. However, to mainta...
He submitted a support ticket and replied to the email with two forms of ID, it’d be a little ridiculous for his request not to be granted. We’ll wait out the 7 days I guess.
willow thistle
Okay but again, he was banned for being underage, and he’s 28 years old. I’m jus...
Sorry, the bit at the end is a bit confusingly worded. The part about underage appeals not being granted applies if a person is actually underage.
woven ether
Sorry, the bit at the end is a bit confusingly worded. The part about underage a...
Gotcha! Thanks so much. Hopefully we can get this figured out!
woven ether
Just wanted to follow up! Tomorrow it’ll be 7 days but he didn’t hear anything back after submitting two forms of ID so just looking for an update!
jovial totem
Just wanted to follow up! Tomorrow it’ll be 7 days but he didn’t hear anything b...
Go to the ticket you made and get updated there these guys will tell you this they have a lot of stuff to take care of and make sure you don’t include the weekend in them seven days
Your email should have a reply section
woven ether
Go to the ticket you made and get updated there these guys will tell you this th...
gotcha! we did send several replies to the email requesting an update but haven’t heard anything so that’s why i came here! we’ll wait for an email, thanks
tardy crater
Just wanted to follow up! Tomorrow it’ll be 7 days but he didn’t hear anything b...
Also it's been 7 business days. Tomorrow is 7 calendar days