how long does it take for them to reply back?

[desert osprey]

I have requested missing content but it’s been a couple days and they still haven’t messaged back. How.long does it usually take?

[severe palm]

It can take up to seven business days for the team to investigate and respond. If you want, you can reply to the automated email you received when you made your ticket to request an update.

[desert osprey]

How do I find this link to request an update?

It’s been 7 days?

[severe palm]

When you submitted your ticket, you should have received an automated 'We have received your request' email. Replying to that will be how you can request an update.

[desert osprey]

Ok thank you

How long should it take for them to get back?

[vivid trench]

It can take up to 7 business days (Mon-Fri) to receive a response. 😄

[desert osprey]

Bro that’s a whole 14 days bro. And even then they might not respond again. How do they miss me?

[vivid trench]

Our Support Team investigates each case and this takes time, they’ll respond when they reach your ticket.

[desert osprey]

Yes but how long does it take to see that I’m missing 2 mill? Because at least in my mind I don’t think it will take that long. Don’t know how they actually do it tho tbf. But it’s just that I feel like Im not being seen with me getting my support in game

[tulip peak]

And their going to tell you your lying 😂

[vivid trench]

There are over 60k users in this server alone. Each case is treated individually, some may take more time than others.

[vivid trench]

I apologize your ticket wasn’t solved to your liking, but I will have to ask that you not speculate on other’s outcomes and spread misinformation. No one here can answer for what their determination will be. They will just need to wait for our Support Team’s response.

[cursive whale]

100% like I’ve said before all they say to me is “We will get back to you” and then they don’t say anything.

[desert osprey]

they responded saying it will take 7 days to help me but it’s lottery been 7 days when I asked for help at the start

Should I make another ticket?

[vivid trench]

No, as long as you received the automated email after submitting your ticket then they have it. 😄 it can take up to 7 business days (Mon-Fri).

If you submitted your ticket on January 7th, this is the 3rd business day since. It can take time to investigate each ticket, your patience is greatly appreciated!

[desert osprey]

I submitted it on the 3rd

This would be the 7th day

[vivid trench]

You can reply to the automated email you received and request an update.

[desert osprey]

I have that’s what I’m saying

They said it will take up to 7 buisness days

But it’s been 7buisness days

Do I make another ticket? Separately to the other one?

[vivid trench]

No need, they’ll respond to the ticket you’ve already submitted when they reach it. Submitting more than one ticket about the same issue can actually slow things down, since it’s adding to the list. But you are welcome to reply and request an update.

[desert osprey]

When does it come to a point where they have just missed me or something

Because that’s what I feel like has happened but I don’t want to make a new request just in case it makes this case void or something

[placid kite]

You can reply to the email you previously received to request an update.

[desert osprey]

Yes ik and I have but all they said was this

[opal seal]

I'm in the same exact situation. I don't know what else I can do on my end....emails are not being replied to also. Absolutely no information . Should we submit a support ticket about a support ticket?