crash during tournament

[urban wharf]

How do I get my money back. Crashed during a tournament closed the game reloaded it put me back in but the guy had won by then

[outer oak]

Hey there @urban wharf! Please fill out a PokerStars VR Help Center ticket with as much detail as possible and a member of their Support Team look into it for you

https://luckyvr.zendesk.com/hc/en-us/requests/new

[urban wharf]

Why do they take 10 years to reply though…

[brazen light]

It's a free to play game. The support team doesn't work 24/7 nor should they have to. You'll receive a reply within 7 business days.

[urban wharf]

Didn’t ask for your option I asked how to get help.

[brazen light]

This discord server is open to anyone responding. You made a comment about the length of time to get support responses, I replied to that. If you don't want people to reply to things then you should probably not post them.

[urban wharf]

Alright buddy pipe down.

[true lance]

It can be frustrating to wait but JAC is making a valid point about why it may take some time to get the response, he is trying to help you understand why it may take awhile. What you have already done is the best way to get help, and if there's anything you would like to follow up on after up to 7 business days, you can respond to the auto email for an update or add info, as it says in the email.

[urban wharf]

I never said it wasn’t valid. I just didn’t need his reply 🙂
I’ve done all it says, the help centre does take ages, but yes it’s a free game but they make a hell of a lot of money from people buying packs and chips.

[true lance]

Personally I didn't find anything antagonistic about anything he said, as I read it, he was referring to your question/point about why it takes so long and the answer was quite straight forward. That said if it is something the community here can help with, there are many people (including notably JAC) who consistently give very prompt and helpful answers to things we can help with and may even save time waiting for a response. Unfortunately nobody here can assist with refunds though, the ticket is the only way to do it if you are eligible for a refund after review.

[urban wharf]

The company makes millions of dollars a month from IAP, they should have better support

[brazen light]

I'm curious where you saw their internal sales data to determine what their expenses and revenues are

[urban wharf]

The parent company is listed in the stock exchange, financial records are available for all subsidiaries. They make a ton of money, which is why I’ve been disappointed with the communication I’ve received via the support team.

[brazen light]

I think you are mistaken. LuckyVR, the developer of Pokerstars VR, is a small development house.

[urban wharf]

Who partnered with PokerStars. Either which way though, if a company is going to accept purchases, 7 days is ridiculous. This is just my opinion and I’m sticking to it ☺️

[brazen light]

You're certainly entitled to your opinion. But that doesn't extend to inventing facts.

[urban wharf]

They didn’t partner with PokerStars?

[brazen light]

Pokerstars is the license holder.

You claimed their monthly income amount which you do not have access to, and you claimed that Pokerstars was the parent company, which it isn't.

[urban wharf]

I never said PokerStars was the parent company. Do some research. Anyways this is a silly back and forth as I understand business and you apparently just like saying “nahhh” 😉

[brazen light]

lol you just claimed it. But hey, whatever.

[urban wharf]

Where did I say PokerStars? It’s Flutter. But keep going on like you know what you’re talking about lol. Have a nice day 🙂