“Hello:
We have canceled the order and voided the balance of the Amazon Gift Card used in the purchase.
We have taken these steps because you have attempted to use Amazon.co.uk Gift Cards that violate our terms and conditions. We cannot reissue Amazon.co.uk Gift Cards or refund these funds. Please note that if you purchased your Amazon Gift Card from a retailer or obtained it from a third party, they will not be able to reissue the Gift Cards or refund these funds to you.
If this activity continues, we may take permanent action with respect to your account.
If you believe that we have taken this action in error, please reply to this message by attaching the gift card purchase receipts or other documentation proving ownership of the gift card, such as the image of the physical gift card or an email or SMS from the sender. When sharing the document, make sure the name, address, payment type, and pertinent transaction information are clearly visible.
You can find more information on the Amazon.co.uk Gift Card Terms and Conditions help page:
www.amazon.es/gc-legal
account specialist
Amazon.co.uk
https://www.amazon.es”