#Import export via Android app not working

27 messages · Page 1 of 1 (latest)

hearty trench
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Uninstalled and re installed and made sure I exported to "the server" and when I went to import with the code nothing happens. I just blew the subscription price and $5. How do I get a refund? I've tried emailing the email in the app but got a error. Thanks

plush iris
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Importing on mobile requires more than just the sys command (says so in the manual that it’s not working as intended)

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You have to load a level where stonescript runs 1 time with the sys command active and all imports commented out

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Then remove comments on imports and load a level for a normal run

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The first run updates your import location, then and only then can you import which is why it needs 2 runs to actually import

calm olive
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@plush iris I think this is about importing the save.

timber shell
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Did you use the code in the 2 hour time frame otherwise it will deactivate the code

remote elbow
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server's been kind of slow on save imports/exports for me recently, you just have to try a few more times and it'll work eventually @hearty trench

plush iris
calm olive
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Also, a really annoying issue is that export/import (not sure which one) doesn't work properly as long as you have offline runs going.

remote elbow
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oh is that the issue

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that might be what I've been running into

hearty trench
remote elbow
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what exactly is happening?

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do you have a video or something?

hearty trench
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Issue with saving progress.

remote elbow
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or I guess now trying to import the save won't work because it's way past the two hour mark, but what messages did you see when you entered the code?

hearty trench
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No message are u an employee? I'm not sure how this server is ran

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I mean no message when entering the code

remote elbow
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not an employee just trying to get proper sequence of information so that someone can determine what went wrong

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so are you saying what you did was:

  • tapped "export" from the save menu and uploaded your save to the server -- it gave you a code that I assume you copied
  • uninstalled the game
  • reinstalled the game (how soon afterwards?)
  • your save file wasn't there
  • tapped import from the save menu
  • entered your code
  • then what? what happened when you hit enter? did the entry screen close? did any other screen pop up?
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another question is are you or were you signed into google play

hearty trench
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Does anyone know how to get in touch with them. Thank u for ur dedication it is quite a fun game. Well u til this lol.

plush iris
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Email or dm standardcombo and then wait for a response.

Confirming what you did will help though if you’re able to answer Kangas questions

hearty trench
# remote elbow another question is are you or were you signed into google play

Google Play doesn't seem to work even though I'm connected to the Wi-Fi. I basically saved or exported the progress as it said it was going to save it to the server and then it generated a code for me and then I uninstalled the app reinstall the app I entered the code that was generated and no error message or anything it just didn't it just showed the old progress from like 3 days ago so I guess the progress saves somewhere

remote elbow
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got it

hearty trench