Hello, someone stole my account and restored my server again, so my money was deducted (I canceled the server more than 14 days in advance) and suddenly I have two-phrase verification on my account. Would they please go for a refund? Or should I go to the police?
#Stolen account
hearty agate
strange plankBOT
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earnest talon
It's critical condition better go for ticket online i hope you remember your zap id it will help you
hearty agate
It's critical condition better go for ticket online i hope you remember your zap...
I don't, They set me up for 2 phrase verification and I can't access it
earnest talon
used google authenticator or authy ?
hearty agate
I dont know
hearty agate
used google authenticator or authy ?
Can you help me please?
earnest talon
when someone use 2 phrase verification they give some backup codes , i hope you have that or try for official zap ticket help
hearty agate
when someone use 2 phrase verification they give some backup codes , i hope you ...
And can I create a ticket without logging in to my zap account?
earnest talon
use another email id , to register and make ticket for your old account make sure you have some identity proof maybe zap team can ask or maybe they will check ip logs of previous account and your new account to easily verify you
hearty agate
Ok thank you
hearty agate
And Will I get my money back if it was theft?
earnest talon
Zap team can answer that better
solemn berry
You can always contact the support with or without being logged in. You can also write an email
[email protected]
hearty agate
You can always contact the support with or without being logged in. You can also...
Yeah, i do
hearty agate
And can they give me back stoled money to the bank account?
solemn berry
They will tell you everything that's going to be done. I don't know anything about this process.
rigid plaza
And can they give me back stoled money to the bank account?
We won't discuss billing enquires in the discord
Continue to make a ticket, as otherwise we won't be able to help in this discord about this problem