Lost files access

[sinful aspen]

I lost access to my server files, even though im using the right password to login???
Can someone help me with this??

[frank prairie]

Hi there 👋
Thank you for creating a post on our Community Forum. Please keep in mind that we don't provide official support on Discord. This is a forum for the community, by the community. Meaning that help is not guaranteed. Now let's wait and see if someone of our lovely community can help you out!

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[floral lotus]

Huh, what does it say when you try to connect?

[lament isle]

I belive you can change the password on the dasboard.

Otherwise contact support

[floral lotus]

Which is true, but knowing the message he sees would be better, since it may require changing settings on the FTP software.

[sinful aspen]

Incorrect password.

[sinful aspen]

I have and then used that password to log in, and it still says incorrect password

[floral lotus]

Get in touch with the support