mossy scrollBOT
Hi there 👋
Thank you for creating a post on our Community Forum. Please keep in mind that we don't provide official support on Discord. This is a forum for the community, by the community. Meaning that help is not guaranteed. Now let's wait and see if someone of our lovely community can help you out!
TIP:Need actual official support? Reach out to our customer care. 
untold swan
It hasn't even been 12 hours since you were previously told to contact the specific team. Just gotta be patient and wait for their response
warm girder
Yes the ticket is closed
untold swan
I mean, Create another one then?
Don't think that they would close your ticket without responding to you
Make sure you give them all the correct details and explain what the issue is in detail
exotic delta
Don't think that they would close your ticket without responding to you
Indeed, someone people actually close their ticket and do not even realize it.