#help

19 messages · Page 1 of 1 (latest)

exotic badgeBOT
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Hi there 👋
Thank you for creating a post on our Community Forum. Please keep in mind that we don't provide official support on Discord. This is a forum for the community, by the community. Meaning that help is not guaranteed. Now let's wait and see if someone of our lovely community can help you out!

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lusty patrol
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hello

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..>>Hello zap team, is it possible to change the ip of my web hosting also reinstall it ?

lofty quarry
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Hey,
regarding to Ip change you would have to contact the support via ticket. We can't do that here on Discord.
Reinstalling is something you can do by yourself on the dashboard.

lusty patrol
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Can i change also the destination of ip? its hella going slow with this ip i dont know why

lofty quarry
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Well, I'm not sure if you can change webspace server location after renting it. You can check that when you navigate to "up & downgrade"

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If you can change the location, it would also change your Ip adress

lusty patrol
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Can you also like forward my website data from old hosting to the new ip of hosting ?

lofty quarry
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Hold on, I just checked and there is no option to choose a location for webspace.

And yes you should be able to get your data from old hosting.

lusty patrol
lofty quarry
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I don't have any experience how a webspace works, but I think that you would need to transfer your data yourself.
Don't quote me on that.

lusty patrol
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to do anything*

lofty quarry
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I think you should ask your questions to the support

lusty patrol
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Hello, how many websites are allowed in a web hosting of zap?

lusty patrol
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I already did a upgrade but still web is going slow even that i just installed wordpress and nothing else, looking to switch to another web hosting provider now. thanks!

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Did a upgrade and then bought a new web hosting with higher performance but still going slow.

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Yes!

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So, they are using shared hosting?

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But i dont know why its going very slow…