topaz coral
Hello,
I would like to inquire about the lifetime servers. Are there any hidden fees? Is it true that if I do not log in to my dashboard, you will cancel my server? In comparison to Hetzner, can I move my production to Zap Hosting’s lifetime server? Also, does “lifetime” mean 10 years? Finally, if there is a hardware issue with my server or it breaks down, will you replace it or will I need to pay for a replacement?
Thank you in advance.
vocal dustBOT
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hushed pike
Hello, I will answer your questions in the order of you asking them
Firstly, let’s ask what lifetime server are you looking at purchasing is it a game server VPS, root server or dedicated server?
@topaz coral
topaz coral
not decided yet but i focus only with root or dedicated depending on the their rules (Currently we host on Hetzner Dedicated + cloud)
hushed pike
Okay well if it’s a dedicated server all the parts will get replaced for three if anything breaks there is an automatic hardware detection panel in the ZAP-Hosting.com board that will tell you if there are any issues with any hardware. You also get an ILO which is a custom web panel that can control your dedicated server in full
If it’s a route server, there will be an automatic schedule of hardware replacement anyways, so there shouldn’t be any failures of that
topaz coral
Correct me if im wrong;
I think Hetzner Cloud is same as Root Zap hosting.
And Hetzner Robot is same as Zap Dedicated.
hushed pike
Hetzner host their own services that are known to have problems with companies
Which is why Discord has actually blocked Hetzner
So you can’t run any discord application
Zap hosting of their own dedicated servers and racks in the Skylink datacentre
Anyhow, I’m going to answer the rest of your questions now in your first post
So you get to keep the lifetime server forever, as long as you login to the ZAP-Hosting.com dashboard, at least once every four months
topaz coral
So you get to keep the lifetime server forever, as long as you login to the ZAP-...
Do you mean that i should log in to the Zap Hosting WordPress dashboard once every 4 months or the server panel? What if i'm hosting something that doesn’t require maintenance or login, like the Discourse.org script i will lose the server within 4 months right ?
hushed pike
Login to the ZAP-Hosting.com wordpress dashboard yes every 4 months
Even if you’re hosting something that doesn’t require maintenance, should still login to the dashboard once every four months
topaz coral
Login to the ZAP-Hosting.com wordpress dashboard yes every 4 months
is this deal term for all lifetime deals, even dedicated one ?
hushed pike
For everything lifetime
It shows that you’re still actively using it and that you’re still an active customer
Basically it’s pointless of ZAP-Hosting.com to host a server for you if you’re not alive I know it sounds wrong, but if you really think about it you’re going to at least once login to the panel every 4 months to check on it
And also the last month they will notify you by email to let you know when your time is running out
topaz coral
What if something happened and I didn’t log in to the server? Would I lose the server completely, or is there a way to recover it through support or something like that?
hushed pike
In three months, the server will be locked
For one month after the server won’t be usable and you’re most likely notice this as your application won’t be working
In that final month, they will try to notify you multiple times
If you still don’t respond, then you’re most likely dead and don’t need it anymore
Basically, that is the procedure
topaz coral
So, just to confirm the scenario of this term: If I don’t log in to the Zap hosting for 4 months, the server will go down in the first month. And within next 3 months, they will send me reminders, so the total is 7 months, right?
hushed pike
No
I think it’s probably best, you just read the terms
I will link it to you now
It’s number 10
Clause 3
topaz coral
Now it's clear, the total is 4 months, sadly it's a little bit risky term. Last question please; you said for dedicated I will get another panel for the server, will this panel counted as login? and in my main post i asked for (Hidden Fees) is there any hidden fees after paying the lifetime price ?
hushed pike
No hidden fees the price is final at the checkout
I’ve said to you already the answer for the panel question
hushed pike
Login to the ZAP-Hosting.com wordpress dashboard yes every 4 months
^
The login is only counted on the panel I mentioned above
The separate panel for the dedi is just something for you to use
topaz coral
Isn’t this dashboard the correct one that should be used for counting? Why did I log in to Zap Hosting if I don’t even have billing to check? Can I escalate this request to the management team? If the term of checking whether a user is active or not, isn’t the ILO dashboard the one that should be used?
hushed pike
Because for security reasons, people can hack into the dedicated server panel
So for security reasons, it is locked after four hours and you have to unlock it manually in ZAP-Hosting.com dashboard
topaz coral
ok so the main site is for login to the second dashboard so it already will counted as login since.
hushed pike
You would be logging in to the main site of zap hosting
From there, you would select your dedicated server
On the dedicated server, you have an option of ILO
You’d have to turn on the ILO with a button
That then provides you a password on that panel and a username for login
You would then click the link to login into the details provided
And then you would be logged in to ILO,
Take a look at this