I guess a support ticket would be your best bet. Since you only really get Tipps here from the community and the team. This seems to be quite specific to your payment.
Maybe depending on your payment method there is a bigger delay. If you are talking about a root server it might also have something to do with the current problems some users have with their roots after the poweroutage earlier this week
#server locked
thick wigeon
quartz crown
i created a support ticket. so i will see what they answer.
thick wigeon
Wish you the best of luck. But remember it can take a while since they re currently loaded with tickets after the power outage
quartz crown
i paid with my card. it have allways been the fastest payment method for me.
thick wigeon
Shouldn't be a problem then... In #general someone mentioned server problems a few seconds ago... Can't proof it or even say that there are problems right now or anything but maybe that's a hint towards your problem.
icy bayBOT
Shouldn't be a problem then... In <#456443105457995780> someone mentioned server...
Easily check for any interruptions using the #statuspage channel, or our Status Page:
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TIP: Need actual support? You can contact our customer care here: 
https://zap-hosting.com/en/customer/support/
icy bayBOT
Due to user data protection & privacy laws, we don't provide official support on Discord.
Need official support? Contact our customer care here:
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outer pasture
I am afraid if your still facing this issue
Please make a ticket online in order to get this resolved.