hello i bought ubuntu server and i get the details but i cant connect to the server someone know why

[maiden brook]

Make sure that your server running

And double check your credentials, perhaps you have mistyped

[quaint horizon]

HOW CAN I CHECK THAT

CAN YOU HELP ME WITH THAT?

[tulip kettle]

make sure the password and username you trying to use match the ones on zap's interface

[quaint horizon]

yes it is

[tulip kettle]

is the server online?

[quaint horizon]

how can i check that?

i put the password

[tulip kettle]

if you get that then its online

[quaint horizon]

and get access denied

[tulip kettle]

do you have password login enabled tho?

[quaint horizon]

i think

[tulip kettle]

it is normally not a good idea to have password login for root enabled so it could be off

[quaint horizon]

hammmmm

LOL?

[tulip kettle]

please send a fullscreen screenshot as i cannot understand what that is

[tulip kettle]

also delete the first photo as people can see your ip

[quaint horizon]

ok

So

what i need to do

for fix that

[tulip kettle]

zap s not loading? refresh it

[quaint horizon]

for my friend too

[tulip kettle]

oh yeah it's down now. please be patient as it will get fixed soon

[quaint horizon]

ok

and after the website back

mention you?

[tulip kettle]

just open the interface and see if your server's online

[worthy birch]

Is it working now?

[quaint horizon]

Nope

[worthy birch]

Is this a rootserver?

You know what this is interesting as I had this exact issue today.

[quaint horizon]

I THINK

[worthy birch]

May I ask what program are you using to connect to your server?

[quaint horizon]

i try putty, winscp, MobaXterm

but nothing

[worthy birch]

Ok and you did try resetting password/changing password on zap's panel for your rootserver.

[quaint horizon]

no

[worthy birch]

Ok then I will guide you on how to do it. It's easy.

Can you login to Zap-hosting.com

[quaint horizon]

yes

[worthy birch]

Ok once you logged in click this

[quaint horizon]

ok

after that?

[worthy birch]

Go to your server

[quaint horizon]

and?

ok

[worthy birch]

Now type in a password you are going to use to access the server

Make sure you click the eye icon to see what your typing

Once your done click save

[quaint horizon]

ok thx

[worthy birch]

Now give it 2 mins to change the password

It's not exactly instant I found it takes a couple of minutes.

[quaint horizon]

ok

[tall sand]

In most of cases its instant xd

[worthy birch]

Yeah most cases

Definetly not always 🤣

Anyhow make sure you start a NEW ssh connection to your server when you try to login now.

[worthy birch]

Don't use this current one close it down and start again

As sometimes the old password hooks onto the old one and it won't work.

[tall sand]

Result?