Hello, i bought an dedicated server and i have an issue.

[dark cedar]

Easily check for any interruptions using the #statuspage channel, or our statuspage:
https://status.zap-hosting.com

TIP: Need actual support? You can contact our customer care here:
https://zap-hosting.com/en/customer/support/

[spare hull]

shows me this in iLO

[spare hull]

Kind of like same as the thread ISO wont load on dedicated server

[small canopy]

Hmm

Are you able to disable ILO

And re-enable it in any way

[spare hull]

like that?

[spare hull]

@small canopy

[dark cedar]

You are in violation of our Community Rules!
Please do not mention the ZAP-Hosting Team, Community Moderators and/or Helpers. Moderation actions may be taken against you.

[spare hull]

anyone down to help me?

[small canopy]

Yes do that

Then once you do that can you reinstall your dedi system somehow?

[spare hull]

how im not really advanced

can you help me in dms?

[small canopy]

No

I can’t help in Dms sorry

[spare hull]

how can i do so?

[spare hull]

this

?

[small canopy]

I don’t have a dedi so I don’t know what the settings are for it

But is there nothing in the settings sections of the zap panel for you dedi that say reinstall or anything like that

[spare hull]

where it should be located

i dont think theres any

[small canopy]

Check in these panels or any other ones below it

[spare hull]

any of these?

[small canopy]

What’s in initial installation

[spare hull]

i selected windows now from here maybe now it will work

[small canopy]

Yeah try now

Remember to enable ILO again

[spare hull]

its enabled

[small canopy]

Also remember you

Have to restart the dedi

[spare hull]

yea i restarted

[small canopy]

K try again

[spare hull]

will i wait till 100%?

still shows me this

[small canopy]

Press f9

[small canopy]

Whhhaaat

That’s annoying

Yeah send them a ticket

They need to check your hardware or clear your boot drive properly

I understand the site itself is facing problems

If you can’t access the site to make a ticket I suggest you send an email

[email protected]

It makes a ticket when you email them

[spare hull]

alright i accessed it but the guy recommended me that https://zap-hosting.com/guides/docs/en/dedicated_windows/

[spare hull]

hopefully they will answer soon ive been waiting for a day

[small canopy]

I honestly don't know what this is.

I'm afraid the team are gonna have to solve your issue..

[spare hull]

They arent really helpful

[weak peak]

did u install the OS?

[severe tulip]

https://www.youtube.com/watch?v=yVFnAQH6GsM

[spare hull]

Yeah i installed windows and then i got some error with windows

[spare hull]

Here’s the error

[slim pebble]

If you still need help lmk

[severe tulip]

Status: (0Xc00000e9) is a hardware error pertaining to your system’s BIOS. Basically it is telling you that the computer is not able to reliably communicate with the hard drive.

[slim pebble]

its a os issue

[severe tulip]

Try to completly wipe the harddrive with the included nuker utility

https://zap-hosting.com/guides/docs/en/dedicated_reset/

[slim pebble]

I believe he already tried that and I am almost certain I know what it is, something simple and overlooked

[spare hull]

ill try to gimme asec

[spare hull]

how does it work?

i cant really understand it

[severe tulip]

its described in the guide