scenic anvil
Hello, i'm trying to renew my VPS with the zap coins that I have, but at the moment I do so I get a red message with the following content: "The selected payment method is not activated for the product. Has the form been tampered with?"
I've always been renewing my VPS with Zap Coins, and for my surprise, right now I can't renew it with the Zap Coins that I have, and I would like to do so if it's still possible.
Thanks!
clear marsh
Hi
If you have enough funds in your zap coin wallet to covet the whole renewal cost of your vps it should automaticaly use that and deduce it from your coin balance
It can take like a day to happen
Sometimes its instant sometimes its not
Hope that answers your question
scenic anvil
Yes i'm trying to do so with the zap coins that I have, but when I press the "Buy now" button, confirming all terms and policies the following appears:
And i have enough founds for renewing my vps for the period i'm requesting (1 month) 😦
clear marsh
Your vps packags states its more than one month though on that screenshot?
scenic anvil
Well atm I have it available for 48 days, but I was trying to renew 30 days more
Idk if that's possible basically 😅
clear marsh
No
Thats why its not working
You cannot renew a package for longer or shorter periods once purchased
As that would require a whole new contract which zap doesnt support making on purchases that already exists
scenic anvil
So there is no way of renewing my vps atm? 😅
clear marsh
When you first purchased the product
scenic anvil
Oh maybe I should have mentioned it but, atm i purchased my vps i didn't choose the contract option
clear marsh
Oh its prepaid
scenic anvil
Exactly, sorry if i should have said before
I purchased it because I thought it would give me freedom to renew whenever I could, and actually I have a payment done via paypal in the period I had this vps running because Zap Coins were under this problem 🥲
vivid mangoBOT
I purchased it because I thought it would give me freedom to renew whenever I co...
Check for any interruptions: 
https://status.zap-hosting.com
Or simply contact our customer care: 
https://zap-hosting.com/en/customer/support/
clear marsh
What was the renewal period set to when purchasing the product?
scenic anvil
I think I never set or saw such option, but I turned off the automatic renewals if it's what you mean
I'm basically doing it all manually
clear marsh
How long was it until the server expired when you first bought it?
There must of been an option as thats how the price was calculated
If your unsure still dont worry
scenic anvil
Mmmm I think it was like 30 days or so, but the last time I renewed it was on 16.07.2022 14:31, I think at that point there was a "get 20% more of Zap-Coins if you cash-in" and I put a proper amount so the VPS could hold for a couple of months; maybe that could have influenced
Maybe I should wait till the renewal counter gets under 30, it could be any kind of restriction (at least that's what I thought) that doesn't allow you to renew with zap coins if there is still time in the product 🤔
clear marsh
Hmm I wouldnt think so, since you have a long period still left on the product, I would suggest to just make a ticket as your not in a rush
If you create a ticket online they would probably know the answer since they have more knowledge on billing than what I do 😉
scenic anvil
Okey perfect! I will do then, thanks for your time SirDan I appreciate it 🙂
clear marsh
No worries sorry I couldnt solve your issue good luck! 
