#Backup Terraria Server

30 messages · Page 1 of 1 (latest)

torpid fable
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Good afternoon,

I have been told by support that I should do a backup of my server before doing a server reinstall (TShock is not working)

If I do a server reinstall, will I lose the backups that I did using Zap-Hosting panel ?
If so, what are the best way of doing a real backup of my files so I can do a full server reinstall but continue with my world

edgy tideBOT
obtuse hull
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How did you done the Backup?

jaunty saddle
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Hi

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I suggest you create a backup and download it to your pc

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Or ftp to your server and download the world

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Then wipe it

torpid fable
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I have downloaded all files through FTP. Now I am still waiting for Zap-Hosting to fix my server.

After that, I hope I will be able to upload my world without any problems.

jaunty saddle
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You can do a server reinstall yourself?

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You don't need zap to do it.

torpid fable
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Its been done twice by me. Its also been done by support

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No result, server is still not installed correctly after 4 days

jaunty saddle
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Oh right now I understand.

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Sorry I thought you didn't know that the server reinstall button existed on the customers panel

torpid fable
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Ive played on a different version while I was waiting for support to fix it

jaunty saddle
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Makes sense

torpid fable
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After 4 days of exchanging tickets and waiting HOURS for answers. It is still not working

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I had to ask if my backups done throught the panel would get affected when doing a reinstall

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I decided to just take all the files through FTP and let them try to fix it... no result yet

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It's like if support thought I was dumb everytime I would get an answer. Imagine waiting hours everytime just to confirm something that is obvious and logged in my logfiles...

jaunty saddle
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If your unhappy with waiting hoourrs

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and hourrs

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then just purchase a speed up ticket]

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Otherwise all customers are treated the same in regards to their issue.

torpid fable
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It's not a question of waiting once and getting it fixed. It's a question of having to wait hours everytime just to explain the same problem again and again and again. Telling me ways of fixing it that are not working and that were tested before

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Also, we expect, as customers, to receive a working product. Even more when it's advertised as INSTANT

edgy tideBOT
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<:rules:1028043570806001674> Rule Reminder

:one::one: Any forms of defacing of ZAP-Hosting are not allowed.

Requested by Daniel Pearce ·
jaunty saddle
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I am a customer of zap-hosting an 99% of the time I've always had the resolution that I wanted.

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What I also understood is that its coming up to christmas so they are going to be busy. Waiting for some hours is nothing to waiting for a week for some customers.