Payment

[austere moat]

Does anyone reply to the email provided in the contact I have a question about payment

[grizzled osprey]

Nobody will answer that email, ask it here

[austere moat]

I am writing to ask that my younger brother used my credit card to buy currency in your game, giving my card details and email address, I am writing to ask if I could receive a refund, if it is possible

[grizzled osprey]

Do you know the ID of the account in game?

[austere moat]

Give me a moment, I'll check it out

[austere moat]

6681 I hope I checked correctly because I don't know much about your game

[grizzled osprey]

Have you clicked on profile?

[austere moat]

yes its it

[grizzled osprey]

Ok, thanks
Due to the nature of this case, I will notify a supervisor to review your case, so please be patient

[austere moat]

Of course, thank you for your help

[reef kernel]

Hello.
Please, contact the Xsolla support (https://help.xsolla.com/) They have special refund program for this case.

But we should warn you, that in case the bought funds were spent - the account will be permanently banned, otherwise bought funds will be deducted if it possible to do.

[austere moat]

Thank you for your help, of course I understand the account blocking, I don't need it