A lot of people cant enjoy the game.
Their suggestions are about to "new features" and "allow combo" if we dont want an early death of the game.
Problems: as i can see (and u too), the main problem is the p2w game and the other thing is about how hard is to level up.
Suggestions: To solve the p2w problem i will say again something u told me ur working on, the rework on skills and new levels to unlock different weapons/artifacts. I think that will make a playable game (obviously, change the "breach level" so, the things will be unlocked at different levels instead to unlock all +1 artifacts and tons of weapons in lvl 21 that happen something similar with levels 41-45-61. If we can unlock something each 1-2 or maybe 3 levels, will be better)
To solve the XP: In my opinion u can introduce a way to buy levels with real money (with a monthly limit so dont be that ´p2w).
To help too the f2p players, i think the adjust of skill and level requiered to buy certain things will solve a lil this problem too. As an extra idea, will be rebalance a little bit the XP formula, making the big steps in leveles 21-41-61 get reduced; maybe the 10% constant in these levels (in 61 is more) reduce to a 7%, the change will sound not a big one, but with the rebalance in buyable things is enough to make a better gameplay (in my opinion)
i dont like the "get combos back" idea, but, all the people who used to do combo, will be back if the game are more playable.
I know game need money to keep alive, thats why u cant make a 100% fair game between p2w and f2p, but, we need f2p players so all can found people to play and stay in game.
I hope the ideas will help to get back the comunity who its been leaving the game
As an extra thing, the bugs (as black screen), should be prioritized in my opinion (i know is not that easy to solve it as suggest it, but im just saying).