#ror2-tech-support

1 messages · Page 17 of 1

formal spade
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Is your screen white?

wicked mango
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Make sure you have vsync disabled ingame and in your Nvidia control panel

old talon
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yeah, fix didnt work for me

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still unclickable, has their been an update?

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was working fine earlier

wicked mango
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Not yet

formal spade
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No updates

old talon
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weird

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just gonna try a reinstall

sweet venture
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half their time yesterday was taken up trying to support people here, I'm not too surprised that they don't have a patch out yet

wicked mango
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I don't pretend to understand what they're doing, but I'm assuming they're working on a patch to fix most of the critical issues

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Yesterday was a nightmare

old talon
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nah im not rushing em, was just asking if there has been a patch in the last hour or so, because I was getting in fine earlier

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not sure what has changed is all

sweet venture
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entropy

old talon
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its early access, this is been an excellently smooth release so far

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and the game is remarkably polished

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so im not complaining

wicked mango
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Try launching it like four or five times and see if it works one of the times

formal spade
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My only complaint is searching for teleporters

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I've launched plenty no dice

old talon
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yeah teleporters are tough to find

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possibly my only gripe

red blade
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Is there any way to make the mouse navigation of the main menu a little less stupid?

wicked mango
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Teleporters have large glowing particles that you can see moving toward them, makes spotting them cross map ezpz

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@red blade what's wrong with it

old talon
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reinstall didnt work for me either

red blade
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It accelerates really strangely and doesn't stay within the confines of the game, even in fullscreen

wicked mango
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Try resetting your clock with the game closed? @old talon

old talon
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wait, what?

formal spade
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Unclickable button possibly tied to legitimate machine time

wicked mango
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Like open up windows settings and just set it to UTC then back to your time

hushed mirage
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i need to fix when host die and out the game :/

formal spade
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In case your clock is out of sync with the "true" time

old talon
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ah alright

wicked mango
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Yeah we figured that out yesterday it was dumb

formal spade
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I had mine set to auto to begin with

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But disabling and enabling didn't help

hushed mirage
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when host out the game I has been kick from game

wicked mango
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Yes

hushed mirage
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that suck haha

wicked mango
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You don't become lobby leader when the host leaves

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@red blade I heard a few people having that problem which is strange, cause I don't have that problem. What mouse?

old talon
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nah, that didnt fix it either

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also disabled vsync in nvidia settings

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really strange

river basin
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im getting invalid lobby id when i try to join quickplay. Anyone else?

red blade
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@wicked mango It's an anker

tepid root
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Hey, anyone having a weird feeling with mouse sensibility ingame ? :)

lost furnace
#

I'll just ask here, why cant I get passed the "Thank you for playing" screen? it worked fine yestorday but now it suddenly blocks me from playing ._.

wicked mango
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Do you have like a mouse dashboard? Poke through there

maiden helm
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wtf

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man

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ping high

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i cant play

tepid root
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@wicked mango yup, steelseries engine

lost furnace
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regular mouse and keyboard. no controller

tepid root
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@wicked mango do I need to quit it ?

hushed mirage
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Ping is depend on Host

old talon
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lots of people having this issue, anyone got any other suggestions?

red blade
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I do, but it's super annoying to use. It doesn't take changes I do to it unless I restart my computer

hushed mirage
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must be easy to be own Host XD

wicked mango
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You don't need to quit but maybe your mouse drivers are messing with it

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My Daedalus has no issues whatsoever, the game doesn't even HAVE mouse acceleration

red blade
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I'll need to look into it, all my issues with the game are mouse related

wicked mango
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If you can dynamically scale your dpi try turning that down

frosty ridge
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I found a solution to the uncklickable continue button:

  1. Dissable steam cloud
  2. Go to Program Files (x86)\Steam\userdata"yourID"\632360
    3 Go to the .xml on the bottom of the folder remote
  3. Copy the one i will provide in there an change it name to match the one your .xml file has
  4. Delet your .xml file and keep the new one

Found a reddit link with the same soluten and a pastebin link to the xml file:
https://www.reddit.com/r/ror2/comments/b6vhns/solution_to_cant_click_continue_during_launch_of/

old talon
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will try this now, cheers

jovial glen
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alright apparently my intel drivers are up to date, should i install older ones then?

red blade
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Man, the ground in this game sure looks cool lol, at least I have that

frosty ridge
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Works like a charm / you have to start new though ^^

wicked mango
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If you can revert your driver or install older ones try a version about a month older than your current

formal spade
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So yeah the only way to fix is using the stupid steam cloud

old talon
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this fix is really weird, what am i supposed to put in its place?

formal spade
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@frosty ridge you don't have to start new

wicked mango
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They'll have to fix whatever is causing the cloud to corrupt saves

old talon
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it says copy the one I provid

frosty ridge
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@old talon The .xml in your folder should have a long name. Copy that and simply make a new file call it the name you just copied and end it with .xml
Now fill in the contents of the pastebion from reddit ^^

old talon
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ah aight

formal spade
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I just renamed my remote folder

long sail
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Anybody know if I can play this through NVIDIA GeForce NOW?

formal spade
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I can try if you want

wicked mango
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Probably

formal spade
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Wait isn't geforce now the paid streaming

old talon
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when you say make a new file

long sail
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I bought it but could't find it

old talon
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what do you mean

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what format of file?

long sail
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I don't pay for it

formal spade
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Got it mixed up with the in-home streaming thing

old talon
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is renaming my remote folder gonna be easier

wicked mango
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Most likely

old talon
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rename it to what?

wicked mango
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Just anything else

old talon
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same dice, just copy and rename it?

wicked mango
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Literally anything else

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Don't copy it

formal spade
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rip can't test gamestream and don't wanna update graphics drivers

old talon
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alrighty

wicked mango
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Rename the original

long sail
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all good

frosty ridge
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@old talon If that works to try it ^^ / I meant to siply great a new .txt file edit the name and the file type and paste in the contents from pastebin ^^

old talon
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yeah I get ya just seems like renaming the folder might be easier

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ill get back to you, testig it now

formal spade
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I tried that and it didn't work Ronon

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Only fix that did was the cloud one

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Had to enable cloud GWeniSadNeko

old talon
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still nothing after renaming the remote folder

frosty ridge
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@old talon for me my steps that i wrote worked but i also renamed the file not the folder

weak vortex
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Got a weird bug : instead of the welcoming title i got EARLY_ACCESS_DISCLAIMER, and with all buttons in main menu comes TITLE, for example TITLE_PROFILE, and most of the buttons are unclickable. Cant start singleplayer, cant even use EXIT, have to alt+f4

wicked mango
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Welcome to the club

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Try the pins

old talon
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after renaming the folder, I only have one xml document there

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do i do it for that?

weak vortex
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the pins?

wicked mango
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Pins, in this channel

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There's a list of fixes

feral tree
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whenever i make a game or join a game on multiplayer nothing happens my screen just stays in the lobby anyone know a fix to this

wicked mango
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No guarantee it will work but you can at least try

frosty ridge
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In Program Files (x86)\Steam\userdata"yourID"\632360 \remote.... on the bottom of this folder is a .xml do it for this one

orchid flame
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my friends pc is 32 bit, can it run the game

wicked mango
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Seems like I'm one of a few who's computer isn't having trouble running this game right now

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I don't think unity will let you run in 32 bit

orchid flame
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sad

old talon
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ok i tried that fix @frosty ridge it didnt seem to work, do i need to delete the original file?

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its still a text file even though I have renamed it .xml

frosty ridge
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@old talon yeah thats wat i meant ^^ / Playing a the moment so not answering anymore ^^

old talon
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yeah well it didnt work

wicked mango
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@old talon do you have show file extensions enabled

old talon
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i dont think so

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possibly

frosty ridge
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I can play so sry gl8 still then ^^

wicked mango
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You need to do that in order to change file types

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If you show the file type you'll see the file is actually just called *.xml.txt

old talon
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how do I turn it on?

orchid flame
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is there any way for it to run 32 bi

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bit

wicked mango
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When you open your file explorer on the top they're should be a little toolbar you can click through

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Honestly I'm not at my computer atm you're better off looking that one up

formal spade
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Are you on Win10

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I forgot the process for the others

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Something something folder options

old talon
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im on wind10 but I've done it now, renamed the file and it still hasnt worked

formal spade
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Do you have Steam Cloud enabled?

old talon
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its disabled at the moment

formal spade
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When you're renaming your files from the original

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You want to enable it

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Then launch the game

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That's the only way I got mine to fix itself

pliant ledge
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Has anyone fixed the issue of not being able to get past the main page

pale tartan
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yea i cant get past the early-access disclaimer

old talon
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followed all the steps exactly and it still isnt working

wicked mango
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We haven't found any consistent fix

pallid ibex
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Will be taking another look at that today - is highest priority right now. We know it has to do with corrupted save files from the game suddenly shutting down during a save - we just don't know how to get rid of that file yet. Deleting the local copies don't seem to be doing the trick.

old talon
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that makes sense, my power supply is acting up and my computer died in the middle of playing so

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that adds up

pale tartan
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can you fix the early access disclaimer bug?

old talon
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after that, couldnt get in

pale tartan
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i actually want to play the game

old talon
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be patient

pallid ibex
wicked mango
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Maybe a redundancy check for saves would work

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I don't think anyone would mind if you wiped all the saves on the cloud

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So if the standard file was corrupted it would use a backup it had saved in something like a .Bak file

languid hazel
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Between that and the multiplayer not working for a significant number of people, those seem to be the two biggest issues

wicked mango
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Honestly I have no idea how multiplayer isn't working

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We played almost 6 hours with only 1 desynchronization

fringe wolf
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ok so multiplayer not working isn't just me then?

languid hazel
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It seems to be random who is affected though, some players just can’t connect to anyone while others can do so freely

marble burrow
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And others are stuck with EARLY_ACCESS_DISCLAIMER and all the Menu names being wrong.

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Feelsbad

languid hazel
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The entire multiplayer suite just will not connect for some users

fringe wolf
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is there a fix?

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like a workaround or something?

pallid ibex
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Typically restarting your PC seems to be doing the trick

languid hazel
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Reinstall, firewall settings, quickplay, all connection options don’t seem to fix it for some users

old talon
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yeah my multipler was fine before this bug, i just restarted then though and its still happening

languid hazel
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Restarting gets it to either work suddenly or break suddenly, and the number of restarts it takes is random

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Baffling

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I run a gaming cafe and a lot of people want to play this game

old talon
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i was playing alright earlier but my computer keeps shutting down randomly, it shut down during playing, came back and i cant get past the menu

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this is so sad

timid cypress
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Any ideas on how to solve my high ping problem? When I connect to a server, my ping gets a lot worse and when I leave the server it works perfectly again. I want to play online so badly but I can't with so much lag 😦

languid hazel
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I can shed some light though, different steam users on the same PC will experience multiplayer working or not working, it’s purely affecting the user, not the hardware

wicked mango
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That's a steam issue then?

languid hazel
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It reminds me of the catastrophic Apex bug that ruined several thousand accounts back at launch

sweet venture
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IIRC ping is also dependent on the host. However, ping like you shared is caused by your network and not the game specifically @timid cypress

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are you connected to a wired network? Also, your router and ISP can have a major affect

subtle dragon
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I'm still having ridiculous delays trying to start up Risk of Rain 2, which also applies to closing it out, as well as opening up and closing the Steam API (for inviting friends). Despite restarting my computer, changing my graphics settings to be the barebones minimum, attempting to run as administrator and even trying compatibility mode, I'm getting absolutely no luck in figuring out why this game causes my computer to freeze, stutter and lock up for well over a minute just trying to open it, close it or invite friends to my game/instance. I've reinstalled Risk of Rain 2 as well, I've verified my game's cache/contents multiple times, and yet absolutely nothing is working towards fixing this.

languid hazel
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So we run a lot of users through our PCs daily, the game is installed to the SSD as normal. Different users on the same PC configuration find that multiplayer works or does not work, and nobody has any idea why.

timid cypress
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@sweet venture My task manager shows steam using a lot of my internet when I connect a server, it doesn't happen with any other game and works normally when I leave the game.

lilac finch
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and (restarting) just works - todd howard

sweet venture
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was that ping done with the game running or not running?

fringe wolf
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yeah Full PC restart just worked for Rig and I

timid cypress
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With the game running, and the low numbers is when I leave the server.

fringe wolf
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for the multiplayer not working problem

languid hazel
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I’m glad, though restarting for us either fixes it or breaks it

sweet venture
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are you using wireless or a wired network?

pallid ibex
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FOR EVERYONE ENCOUNTERING THE EARLY_ACCESS_DISCLAIMER/BUTTON NOT WORKING

We've generally narrowed down the issue to your Save data being corrupted. This may be caused because you shut the game down abruptly or another issue occured. Please note that this will wipe your save file contents. If you want, back it up elsewhere.

  1. First, make sure Risk of Rain 2 is closed.
  2. Restart Steam.
  3. Next, locate the folder that your userprofiles are saved in. This is typically in C:\Program Files (x86)\Steam\userdata\(ACCOUNTNUMBER)\632360\remote\UserProfiles"
  4. There should be an xml file in there with a bunch of random characters, i.e 2919dc8a-fd4c-4c3c-bd7d-8aeeac67b831.xml. Open the .xml file in Notepad.
  5. Go to https://pastebin.com/BQkjgRrK and copy the contents of the Pastebin INTO the .xml file, REPLACING ALL THE EXISTING CONTENT. Press Save.
  6. Reopen the game in Steam.

Please let me know if this works - we will be patching the game in the future to work around this, but for now this should at least let you enjoy the game.

languid hazel
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It’s not a permanent solution to restart constantly for every user

timid cypress
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@sweet venture Wired. And it's weird because I normally play Dota 2 without any problem, and many other steam games too.

mellow jetty
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Of course its not a permanent solution

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the game is early access

sweet venture
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I'm not 100% certain about it, but I think that RoR2 multiplayer is peer to peer, it doesn't have dedicated servers

wicked mango
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It is P2P

sweet venture
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so of course DotA 2 won't have issues with ping, you're taking the same route every time

old talon
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which xml file should be opened?

timid cypress
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I play online with my Switch (with mostly has p2p) and no problem either .-.

sweet venture
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P2P means that the host's connection also makes a difference

languid hazel
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The issue is users seem to be flagged or something, some users on different PCs or IPS just cannot connect or host anyone, no matter what PC they use

empty lichen
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Hello, after playing for 10 hours this morning I have lost all my progress, when starting the game I didnt find an existing profile and now all unlocks and all characters are gone

pallid ibex
old talon
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ok so, the xml files are no longer there after a reinstall

pallid ibex
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@old talon if you reverify your cache or boot up the game once does the XML come back? Do you have Steam Cloud enabled?

old talon
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I did boot the game up to see if they would return and they didn't ill try verifying my files now, steam cloud is enabled i think

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also, when i verified my files earlier, it said that one file failed and will be re acquired

pallid ibex
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And you can't get past the first screen, is that correct?

old talon
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yeah, the continue button is unclickable

pallid ibex
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OK, please let me know. The XML files are somewhere, if its not there perhaps its elsewhere.

marble burrow
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The isue still persist. The EARLY_ACCESS_DISCLAIMER one that is.

old talon
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xml files still missing after a verify, steam cloud is disabled, the only file left in the folder is remotecache.vdf

marble burrow
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I never managed to get the single player going either :B

old talon
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ok, xml files came back after enabling steam cloud

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one of them did anyway

marble burrow
wicked mango
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Hmm

pallid ibex
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@marble burrow you may be experiencing something different

wicked mango
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Hard to say why that is

pliant ledge
#

Okay the game is now playable

pallid ibex
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@marble burrow

old talon
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when pasting the pastebin info into the existing xml file, should I replace the text that is already there?

pallid ibex
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Yes!

old talon
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thanks

marble burrow
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Sure, gimme a sec.

old talon
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@pallid ibex that solution eventually worked, thank you!

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to anyone else, make sure you dont make a new xml file because thats where I was going wrong

pallid ibex
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great! Ill help clarify

old talon
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the original reddit post tells you to make a new file when what worked for me was just pasting info into the existing xml

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thanks for the help all!

marble burrow
mellow jetty
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Reddit post said to rename it like the old one. So its basicaly replacing the contents with extra steps

marble burrow
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There seems to be alot of stuff that dosen't load for some reasons. Dunno if that's normal.

old talon
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yeah someone else afterwards told me to make a new txt file

marble burrow
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Oh, my PC is in french btw. Most of the errors are Dll files not being executable, from what I understand..?
< w>'

pallid ibex
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Specifically UNINSTALLING and then REINSTALLING VC++2015

marble burrow
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When I first opened the game, i had this error, went to the forums, realised I didnt had VC++2015 instaled. I had to uninstall 2017 to actualy install it,

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and it didnt provide any results.

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Somehow 2015 Refuses to instal itself if you have 2017 installed :V

pallid ibex
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Oh, could you try uninstalling 2017 and then reinstalling 2015?

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Or did you do that

marble burrow
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That's what I did, yes. Unless I gota reinstall 2017 xD

frank leaf
#

so my friend had a problem where he had insane mouse acceleration in the menu and ingame

marble burrow
tired nymph
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@pallid ibex I saw a guide on the steam discussions about unlocking all characters, is that bannable?

wicked mango
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No LMAO

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Just ruins the fun

tired nymph
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I saw some dude in the discussion say he got banned lol

sweet venture
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As unethical as it is, it doesn't really give you a competitive advantage in anything

wicked mango
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Who banned him?

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We had people in general openly discuss it with hopoo

sweet venture
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there's no central servers, what's he going to be banned on?

mild ridge
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we don't do bans but we highly recommend against using those sort of cheats because A) it affects your game experience and B) it's very easy to corrupt your save file by editing it manually

tired nymph
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idk look at the biggest guide there for unlocking all the chars lol

mild ridge
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a decent chunk of save corruptions seem to have come from people editing their save files

frank leaf
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any idea how to fix the mouse acclereation problem?

arctic field
#

Lost my save file and the steps in the pin haven't done anything... logged on to all my progress wiped. Upon validating my files I was missing 177mb, but as I said nothing was fixed. Guessing I just need to restart?

mild ridge
#

@frank leaf do you have vjoy installed?

wicked mango
#

Unplug controllers

mild ridge
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@arctic field have you only run the game once?

frank leaf
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@mild ridge nope he doesnt have it

mild ridge
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before losing the save

arctic field
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yeah I played 3 hours last night but only had the game open once. when I checked here for steps on fixing I restarted my game and steam and validated

opaque prawn
pallid ibex
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@opaque prawn check out the pin and let me know if that works

tidal warren
#

hello mods cann you create more vc rooms <@&559786374228738069>

mild ridge
#

@frank leaf a user by the name of zeltar posted this earlier as a fix for mouse acceleration issues: Zeltar: i tried everything i was able to find, in total that included: vjoy driver uninstall vjoy device uninstall wii u gamecube controller adapter driver uninstall, i'll try reinstalling this one later and see if it still behaves

granite dawn
cold path
#

When I go into the game my camera pans down immediately and it shows onscreen that all my keybinds are "UNKNOWN." Any tips?

opaque prawn
#

@pallid ibex Not help

frank leaf
#

@mild ridge thanks ill try it

pallid ibex
#

@opaque prawn did you find an xml file and replace its contents?

arctic field
#

check the pins @cold path

pallid ibex
#

can you try restarting PC

glad chasm
#

@mild ridge Could you tell me what your company's mailbox is? We are a large group of appreciators on Steam, dedicated to sharing more wonderful games for you. Our team members agree that the game you developed is very good. Would you like to get a copy of your game for promotion? We will try our best to experience the game and give the most proper evaluation!

opaque prawn
#

@pallid ibex I from russia. I do not understand what's Hml file?

mild ridge
#

@granite dawn can you send us your output_log.txt? there's a guide for how to do it pinned in #ror2-bug-reports-pc

digital gust
#

@mild ridge

wicked mango
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Woah suddenly all the text appeared ok

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Anybody who is having issues with the cameras, READ THE PINS

digital gust
#

I bought the game on steam for the extra copy and it says its not available for my territory, I live in Canada. Just wondering if you can help me out. @mild ridge @carmine arrow

wicked mango
#

Go in your inventory in the steam app

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On your computer

pallid ibex
digital gust
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thank you @wicked mango

wicked mango
#

:+1:

opaque prawn
magic gale
#

@pallid ibex is there a way to edit a config file or something to allow for hold to sprint at the moment?

wicked mango
#

no

mild ridge
#

@granite dawn thanks. it looks like your game is experiencing some sort of Windows file permissions issue

magic gale
#

autohotkey time i guess if not

tepid dew
#

I don't know if this belongs here but I am trying to but ror2 as a gift to my inventory to gift to my friend because it is his birthday but I already have the game and given the key to someone else. It says "This game is not giftable in your territory.", here's a screenshot.

mild ridge
#

it's getting an access denied error when it's trying to load the game's language files from the disk

wicked mango
#

@tepid dew have you already bought the game?

magic gale
#

@wicked mango was that no directed at my question?

wicked mango
#

Yes

frank leaf
#

where do I find the vjoy in the device manager? Bc we can´t seem to find it

mild ridge
#

do you have any idea why the application might not be able to access the file? like due to your Windows account settings or any unusual security stuff you've got installed or set up

wicked mango
#

I've looked all through the configs, you can't change much atm

tepid dew
#

yes as I stated, I already have the game and given the key to another friend, this is a birthday gift to another. I was even planning on giving the extra key to a dear friends girlfriend because she wanted to play too, this is a big issue for me right now why is the gifting or getting more keys blocked?

wicked mango
#

You cannot buy more copies of the game until BOGO ends

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Sadly, that's because of how Steam handles package deals and not at fault of the devs

crystal hill
#

@opaque prawn go to this directory C:\Program Files (x86)\Steam\userdata(ACCOUNTNUMBER)\632360\remote\UserProfiles

granite dawn
#

No idea, I disabled all my antivirus already but nothing popped up saying it was blocked either

pallid ibex
arctic field
#

After losing my original progress I've now had the 'button not working' issue, safe to say it's time to start a new save?

wicked mango
#

@tepid dew so if you'd like to gift the game before BOGO ends you will have to give them a gift card or money directly

tepid dew
#

Yeah that's what I'm going to do sadly, but understandable, thanks @wicked mango

wicked mango
#

Again, not the developer's fault, it is steam

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Don't want anybody getting upset lmao

tepid dew
#

Yeah I get that, no hard feelings with devs at all this game is a masterpiece

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I can not wait for the relics to drop

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Already got like 13 hours lol

opaque prawn
marble burrow
#

Oh merp. < w>' I can't manage to fix the Issue for the game text and buttons. So.. I guess I'll have to wait for a patch or for some other solution to come up.

wicked mango
#

It really sucks that I can't be home to help you guys

pallid ibex
#

@marble burrow its so weird because the previous cases we ran into this was specifically french machines with VC++ reinstall fixing it. Have you restarted PC as well, I assume?

#

And reverifed cache?

orchid flame
#

hello? can anyone help me?

wicked mango
#

Sure what's wrong

orchid flame
#

or does anyone remember me from last night?

marble burrow
#

Yes, I did. I'll redo the steps to double check, but I did uninstall and reinstall the package < w>

orchid flame
#

i cant advance past this screen and ive already tried the pinned solutions :c

arctic field
#

just to be sure, @orchid flame did you restart steam before trying the steps?

wicked mango
#

This must be an inevitable issue

opaque prawn
#

@orchid flame Rus?

frank leaf
#

is there a way to disable bloom?

crystal hill
#

@frank leaf yeah, there's an option for it under video settings i think

wicked mango
#

You currently can't disable it

mild ridge
#

@granite dawn does the game work correctly if you launch it as an administrator?

vale inlet
#

´so basically if i start the game my mouse feels like im pullingit through molasses, ive tried every setting (exepct for bloom, that one's bugged) and ive read it might have sth to do with a controller driver but disabling it didnt work

granite magnet
#

Ok I was actually about to ask that unskilled, I think I'm having the same thing? My screen is also repeatedly being panned down when I get into game though I'm not doing so with my mouse. Must be my controller drivers... I'll be back

marble burrow
#

@pallid ibex I've just uninstalled and reinstalled VC++ with the files given in the FAQ, Reseted my computer and the game still has the same problem.
So you said it had something to do with the computer's language?

wicked mango
#

@vale inlet make sure again they're all disabled and restart the game, mouse issues so far have only been related to controllers

vale inlet
#

i think i have all disabled, im hesistant to disable "system controllers"

wicked mango
#

No no no no

#

You're in the wrong menu

#

You need to go under Human Interface Devices

vale inlet
#

i am

#

whoops

wicked mango
#

Do not disable system controllers you will definitely lose stability

vale inlet
#

the game controller is disabled

wicked mango
#

Oh you aren't English

vale inlet
#

thats german btw

wicked mango
#

Err just a minute

vale inlet
#

i may be able to translate

wicked mango
#

Benutzersteuergerät?

frank leaf
#

Usercontroldevice

cold path
#

My game is freezing in the middle of a game. It's still taking my inputs and I can hear things happening, but the screen is stuck on me in-game. Opening pause menu works but I can't see it because the game is froze

wicked mango
#

That was the only one I didn't know

#

You may be able to disable system controller, that isn't what I thought it was

rose mural
#

how do i buy the game as a gift? i already own it

acoustic dagger
#

I'm having issues joing friends online, is there any fix?

vale inlet
#

so youre also not sure?

wicked mango
#

It won't have any negative effect, but I don't know if it will fix your problem

dim ridge
#

I'm having the same problem

wicked mango
#

Restart your game until online works

#

Make sure you exit the game and not alt f4

dim ridge
#

I bought the game 10 minutes ago and whenever I enter the game, the camera points to the ground on its own

granite dawn
#

@mild ridge yeah I got it working now, had to turn off some secondary programs in my antivirus one by one before turning it off entirely for some reason. Thanks for the help

magic gale
#

what's the executable name for ror2?

wicked mango
#

@dim ridge read the pins

magic gale
#

im at work atm not home or i would look

mild ridge
#

@granite dawn great!

#

would you mind letting us know which antivirus caused the issue?

dim ridge
#

I didn't even think about VJoy causing problems

granite dawn
#

IObit malware fighter

mild ridge
#

thanks

granite dawn
#

np!

wicked mango
#

Yeah vjoy is messy

dim ridge
#

I've been having problems in other games as well, so that might be the fix

wicked mango
#

A lot of the times if the game automatically picks up controllers, vjoy will mess it up

#

Unless you have a controller plugged in, that is.

dim ridge
#

I might have to try DMC 5 again on Windows

frank leaf
#

where is the vjoy stuff normally located in device manager?

wicked mango
#

Under Human Interface Devices

#

Or whatever the equivalent is in your language

frank leaf
#

thanks

vale inlet
#

so i didnt have that and still ad the problem?

wicked mango
#

Your problem is different

#

Not actually sure what's causing it

opaque prawn
#

OMG PINS))) Sorry 4 my bad english)) I fix all. Thx @pallid ibex

wicked mango
#

Gonna have lunch, good luck

acoustic dagger
#

Can anyone help me? I can't join friends games and they can't join mine, is there any fix to this?

frank leaf
#

framerate for unskilled is normal now, but the mouse problem is still there

magic gale
#

i saw some people having issues with deathadder mice on the reddit, is unskilled using one of those?

frank leaf
#

nope

magic gale
#

not sure why it would though, my naga works fine and iirc razer uses a combined driver

reef crane
#

Ive had 3 complete computer crashes while playing this game. everytime its when i go back to the menu after a game. my screens go off and all my fans go 100%rpm than my pc shuts off even though im watching the temps and nothing is even hot..

wide moon
#

i'm getting constant freezes, every 10 to 20 seconds-ish and i've turned off vsync and updated drivers, turned down graphics and still getting issues. not getting them on any other games, it's just RoR2

#

any possible fix would be appreciated

mild ridge
#

how much memory do you have?

robust viper
#

anyone tried running through steam play/proton?

tepid wave
#

Yep, worked for me on Linux Mint 18, gtx 1070 using latest Nvidia drivers

#

From what I could tell it was perfect

prime solar
#

@mild ridge @carmine arrow Could I add you as a friend to discuss the promotion of games in China?

wide moon
#

i have 24GB ram, @mild ridge

real root
#

My game stop working after this screen

#

like it can't finish loading

mild ridge
#

@real root check the pins in #ror2-bug-reports-pc for how to send us your output_log.txt and crash dumps

real root
#

👌

mild ridge
#

@wide moon nothing immediately comes to mind for an issue like that beyond low memory or slow disk speeds, unfortunately

wide moon
#

i've just restarted my PC to see if that fixes it, but i have both an ssd and high memory so if it's not fixed then 🤷

prime solar
#

@mild ridge I would like to provide translation of simplified Chinese and promotion cooperation in China.

#

Maybe we can discuss it.

pallid ibex
prime solar
#

Okay。

restive magnet
#

@pallid ibex I don’t know if this is where to ask but. I remember one of you saying the game is currently for 4 people only, is there not some file that the host can change to allow more people in?
I know last time the ability to change that was there even though it wasn’t officially supported. I was wondering if it was even possible in the current built

prime solar
#

@pallid ibex I have already sent an email, hoping to get your reply soon.

proper tapir
#

Hey i purchased risk of rain 2 and dont know how to get the second copy, is that deal still going on, or did i miss it?

restive magnet
#

Steam inventory

proper tapir
#

Thank you!

jade moss
#

Anybody try the uninstall and reinstall VC++ 2015? To fix the stuck on early access screen?

#

I have different years installed on my PC and not sure which ones to uninstall

wise isle
#

Hi guys, whenever I open the game it closes instantly, already tried verifying and reinstalling? Anyone had this problem?

steady fox
#

I'm guessing i'll have to wait till the issue is fixed to deal with multiplayer?

dense ember
#

i cant connect to multuplayer with my buddy

steady fox
#

(Unable to use multiplayer full stop, Quick que doesn't que, and inviting a friend results in nothing)

wise isle
#

Can someone help please, there is literally no error message or anything

#

I have an i5-8700k and a GTX1080, up to date drivers etc.

mild ridge
#

@dense ember restart steam

dense ember
#

doesnt work we tried it

orchid flame
wicked mango
#

Ah you got it

cobalt forge
wicked mango
#

You cannot until the BOGO sale ends

tawny pelican
#

WHen me or my friend hosts the gueest always has extreme connection issues that end in a disconnect after like 10 minutes max

#

it also lags discord calls like hell for that person

#

does anyone else experience this?

wicked mango
#

The multiplayer isn't amazingly well optimized afaik

#

I have yet to have any trouble but some people reported extreme internet usage by RoR2

tawny pelican
#

yeah its is currently unplayable for us :/

#

which is a shame cause it seems very fun

#

but hey thats what eA is for

orchid flame
#

BOGO stick

tawny pelican
#

im holding on to the eA experience i had with slay the spire and hop e this follows suit 😄

orchid shore
#

@wintry cobalt having the same issue using proton. All the creatures / models seem to be "invisible:. Did you figure anything out?

raw night
#

Hello guys i am having issues playing with my friends and quickplay. I can join the lobby but cant press ready, cant see or type anyting on the chat. Does anyone have any idea whats going on ?

wicked mango
#

@raw night restart the game and steam and try again

raw night
#

Tried that several times checked the files of the game turned off windows firewall have no antivirus software

zealous wedge
#

my continue button when i try launching the game is grayed out

#

can't get into the game after i first launched it

dense ember
#

same issue @raw night

raw night
#

I am able to connect the lobby sometimes but it stays black screen on my side

dense ember
#

yup

raw night
#

are you on win10?

dense ember
#

yeah i am

raw night
#

weird dont know what to do seems like handful of people got this issue too

wicked mango
#

As far as we can tell any network related issues are per steam account, so it's difficult to test.

raw night
#

is there any place that i can submit or send feedback to devs?

deft atlas
tired dagger
#

continue button on the game menu is grey and unclickable, verifying game cache or reinstalling 2015 c++ as the official forums say havent fixed it

wicked mango
#

It's because of a corrupt save

pseudo oak
#

yea im having the same problem as plasma panda is there any fix for it?

tired dagger
#

none, i have tried all the official fixes given

#

plus just general troubleshooting

#

all we can do is wait for a patch i guess

cyan knot
#

is split screen multiplayer in risk of rain 2?

supple mortar
#

@cyan knot From the FAQ: Does Risk of Rain 2 have splitscreen?
We plan on supporting splitscreen during Early Access, but it is currently not implemented. It is currently in development but there is a lot of polish that needs to be done before it’s ready.

cyan knot
#

@supple mortar thank you

dull monolith
#

So any way to get multiplayer working? havent tried quickplay just tried inviting my friend and it doesnt work

brittle echo
#

Hey guys, my game is crashing at startup and I haven't found a fix for it, anybody else experienced this ?

red blade
#

Your friends could try joining your game through steam

civic forge
#

tried quickplay, private lobby, steam invites, and lobby code and none of us can connect to each other

unkempt pelican
#

My continue button on the game menu is grey and unclickable, any known fixes?

red blade
#

Could it be a firewall problem?

sweet venture
#

Ben, check the pinned solutions

civic forge
#

i can check that

dull monolith
#

have been joining through steam. shows up on one persons screen but the other person doesnt see that person

plain kestrel
#

Is there a reason I just got this message from this guy on the Discord who is probably trying to get me banned for saying his name?

sweet venture
#

@brittle echo try updating graphics drivers if you haven't already. Disable vsync in the Nvidia control panel if you're uisng an Nvidia graphics card, reboot your computer

plain kestrel
sweet venture
#

@plain kestrel probably because he's trolling or being an asshole

#

ping the mods and ask them to ban him, and block him on your end

plain kestrel
sweet venture
#

I doubt that he's officially affiliated with the server, he's just a community member like you or me

plain kestrel
#

Duh

#

lol

brittle echo
#

@sweet venture ty, restarting the pc actually helped for once lol

sweet venture
#

sometimes the basics do work

brittle echo
#

Turning it on and off again, the lord and saviour

jovial pebble
#

so is there any trouble shooting yet for issues with multiplayer? if i join a lobby of one of my friends i cannot press ready and im not shown in their lobby. if i host and invite them they have the same issue.

hazy violet
#

hey im trying to play with my friend on steam. the player that joins cannot "Ready"

#

Lol yeah @jovial pebble same issue here

jovial pebble
#

i got fine internet, singleplayer works perfectly fine and im not blocking any ports or anything

civic forge
#

same here dasd

hazy violet
#

anyone have the fix?

civic forge
#

Im assuming its a recent bug that came up but i have no idea

hazy violet
#

<@&559786374228738069>

civic forge
#

We all just bought the game to play together and cant connect to a lobby, not even quickplay

jovial pebble
#

i was able to play a round yesterday after reinstalling the game and then after that one round it was the same issue again

sweet venture
#

if you haven't already, check Windows Firewall settings on both ends to be sure. For some people a reboot has solved the issue oddly enough.

jovial pebble
#

as i just said i dont even have a firewall and no ports are blocked

#

might try the reboot

sweet venture
#

Windows has a firewall built in. Also, I saw your post which is why I said "if you haven't already"

jovial pebble
#

yes and that one is disabled for me because i dont want windows firewall to fuck with my shit 😃

hazy violet
#

ill try reboot

jovial pebble
#

but yeah ill try rebooting. idk why reinstalling fixed it for just one game tho thats odd

sudden wyvern
#

Hey I have a problem on the game (if I can call it a problem I don't know how I past on first person shooter, how can I pass back in third person shooter ?

sweet venture
#

as long as you're behind a NAT you're probably fine with firewall off, but usually common security features are common for a reason

river echo
#

windows still does some stupid stuff even if your firewall is disabled might want to allow the game through anyways

civic forge
#

so, with the firewall it needs to be allowed for inbound and outbound?

river echo
#

yeah

civic forge
#

okay that might be it

jovial pebble
#

my pc has no sensetive stuff on it its purely for gameing if it would get infected. witch it hasent the past 6 years i just reset it entirely

civic forge
#

i dont have an outbound rule for ror2 at all

hoary pike
#

What's the deal with steam not closing the game properly? I've lost all my progress twice because I have to close steam manually to end it?

river echo
#

check for steam also in the firewall rules

#

just to be sure

jade moss
#

So people are saying reinstalling vc++ 2015 isn't working. Do we have any other solutions? Or should we just get a steam refund at this point?

marble burrow
#

If you lose your savefile, try checking the files integrity

hoary pike
#

I did that, but it didn't seem to change it

#

or if you mean to check a specific folder, where is that?

shy wasp
#

Redownload the game, if cloudsaving is on you should be safe. @hoary pike

jade moss
#

@tired dagger have you gotten any responses to the grey cognitive button? I haven't see any helpful responses

hazy violet
#

restart worked!!

civic forge
#

did you restart steam or just the game?

jade moss
#

For which issue?

sweet venture
#

he wasn't able to connect to friends' games IIRC

twin yoke
#

i cant connect to friends' games either

sweet venture
#

check firewall rules and reboot, seems to be working for some people

civic forge
#

I set 2 rules in my outbound firewall

#

both program rules to allow ror2, one set to tcp and one udp

#

still same issues it seems

sweet venture
#

unfortunately I won't be able to check my setup at home for a couple more hours, but I'll double-check those and post them here. I didn't have to set anything manually though so I'm not sure how much help I'll be

river echo
#

check for steam in your firewall rules just to be sure

civic forge
#

any help is great, and i will buudah

#

wait

hoary pike
#

I reinstalled, and the game wont shut down properly, still @shy wasp

civic forge
#

so

#

edge traversal is ?

west island
#

whats preventing me from turning off bloom?

twilit cargo
#

Anyone experience anything to where they had their run just straight up cut off? Was in the middle of a run, maybe 35 minutes in, just killed 4th boss, went to grab a few more items and it just took me back to main menu before I got to the next tp.

sweet venture
#

@west island it's a bug that they're aware of

twilit cargo
#

Was maybe 5s after I got my 10th dupe of an item from 3d printer if that narrows anything.

west island
#

cool

west dune
#

@prisma matrix but it should save data on my profile after every run

#

i did more than 10 runs over the span of 3-4hours

#

just lost everything

#

had to make a new profile

covert hedge
#

I need some help. If I move my mouse cursor to the right of the screen it drifts into my second monitor and desyncs from the one in the game.

robust thunder
#

Hi guys, trying to play multiplayer with my friends, but after a 3-5 minutes it took me back to main menu. Is this a problem with my connection or with the game?

nimble cliff
#

same

somber widget
#

Hey yeah I'm having problems trying to play multiplayer in general. It's not letting me join quickplay, not letting me play a private multiplayer game with a friend

robust thunder
#

Well i think it's problem with host-connection, cause sometimes in other games I have 70+ ping with him. But i'm not sure at that xD

rustic valve
#

So the game isn't able to load, stuck at black screen with no audio and no way to interact. Alt+Enter does nothing, have attempted to set the exe to run as admin, as well as compatibility mode for Windows 7. OS is Win10, Using a GTX 970 for GFX

orchid flame
#

alright

#

i was here twice before and the second time i asked for help but then had to run for something relating to my dog

#

im sorry to whoever might have helped me when i ask this but i have a question that i havent seen an answer to yet :c

#

this screen

sweet venture
#

Sirc, check graphics drivers just in case, make sure vsync is turned off

orchid flame
#

i cant get past it :c

rustic valve
#

Currently ensuring drivers are updated, not sure how to turn off VSync. Will poke around, disable Antivirus, etc

sweet venture
#

if you're using Nvidia graphics it should be in the Nvidia control panel

#

@orchid flame Verify game files, reinstall Visual C++ 2015 libraries as well

#

IIRC that's the fix

orchid flame
#

ty

#

also

#

i was looking in the files

#

and found this

rustic valve
#

Every time I verify game integrity it tells me that there is a file that needs to be re-acquired

orchid flame
#

idk what the .resS files are but theyre missing for levels 3, 4, and 5

#

same here

nimble cliff
#

SAME

rustic valve
#

Something along those lines*

halcyon dagger
#

Hey there,

Thanks for reaching out! Sorry to hear that the game isn't working properly.

PROBLEM I can't press the Continue button in the title.
FIX
We've generally narrowed down the issue to your Save data being corrupted. This may be caused because you shut the game down abruptly or another issue occurred. Please note that this will wipe your save file contents. If you want, back it up elsewhere.

First, make sure Risk of Rain 2 is closed.
Restart Steam.
Next, locate the folder that your userprofiles are saved in. This is typically in
C:\Program Files (x86)\Steam\userdata(ACCOUNTNUMBER)\632360\remote\UserProfiles

There should be an xml file in there with a bunch of random characters, i.e
2919dc8a-fd4c-4c3c-bd7d-8aeeac67b831.xml

Open the .xml file in Notepad. Go to https://pastebin.com/BQkjgRrK and copy the contents of the Pastebin INTO the .xml file, REPLACING ALL THE EXISTING CONTENT. Press Save.
Reopen the game in Steam.

Please let me know if this works - we will be patching the game in the future to work around this, but for now this should at least let you enjoy the game.

Best,

#

thank me later

rustic valve
#

Would be nice if I had a userdata\ActNum\632360 directory :/

halcyon dagger
#

find it

#

theres only a few files on that step

#

it was the top one on mine

rustic valve
sweet venture
#

uninstall/reinstall game through Steam

halcyon dagger
#

the step before that one

rustic valve
#

I checked all 3 directories in the parent directory, none had that gameid

#

I'm reinstalling atm

halcyon dagger
#

might help

#

make sure your exit steam too

#

after the instal

#

l

rustic valve
#

Alright, I guess a reinstall was what was needed

#

¯_(ツ)_/¯

#

ty guys

halcyon dagger
#

np homie

bleak jay
#

bought off of steam, where do i get the second key?

halcyon dagger
#

inverntory

rustic valve
#

Should be gifted to you

bleak jay
#

is there a delay?

rustic valve
#

Wasn't for me

halcyon dagger
#

im dissclaymore on steam add me if youd like im out until next bug!

exotic furnace
#

its already in your inventory

bleak jay
#

oh i got it, just no notifcation

acoustic dagger
#

Can anyone help me? I can't join friends games and they can't join mine, is there any fix to this?

rain mauve
#

@acoustic dagger restart PC, both of you

delicate yacht
#

Hello everyone, I'm running into a strange issue unlocking the character from the newt store. Everyone in my party is able to see him and has the option to purchase him but I see nothing. What could possibly be the case for this?

rain mauve
#

Probably just glitched out

delicate yacht
#

Well I've restarted the game multiple times and spent about 4 tokens making portals

#

still no luck

rain mauve
#

You need 10 to recruit him anyways

delicate yacht
#

i have more than 10

rain mauve
#

Have you tried validating your game files?

delicate yacht
#

yes

rain mauve
#

Have you tried restarting your PC?

delicate yacht
#

yes

short agate
#

I lost my profile from last night, anyone know a fix?

sweet venture
#

have you tried unlocking him in single player?

rain mauve
#

@short agate validate game files

short agate
#

@rain mauve I will try thank you very much!

delicate yacht
#

@sweet venture no I will try that but it seems odd that everyone else in my party can see the option

short agate
#

That didn't fix my issue D:

exotic furnace
#

yeah, I lost my progress too
I think exiting to desktop while in-game corrupted my profile
but no big deal

sweet venture
#

if everyone else can see him but you can't, it's a good test to do it in single player to see if it's a network issue

rain mauve
#

Could try a fresh reinstall instead for the profile. Only fix I know of is to validate files as it finds it from cloud save.

short agate
#

I think I have that turned off

#

Might eb teh issue lol

exotic furnace
#

it created a new profile with the same name
I still have the old file
I'll just slap my unlocked characters into the new file and be fine with that

lyric imp
#

anybody else have a problem of steam thinking ror2 is running whenever you quit to desktop?

exotic furnace
#

I get that with some games, I always end up resterting steam to fix it

lyric imp
#

seems to only be ror2 100% for myself, closing steam does resolve it but the process of ror2 doesnt even show in task manager

blissful birch
#

have you looked in background process?

quaint wren
#

is there a way to change the sesetivity for when sprint is toggled

prisma matrix
#

Currently not. Has been written in feedback multiple times.

ruby breach
#

I hope this is the place to ask, but I didn't get a second copy when I bought the game off of steam

exotic furnace
#

oh, so I literally copied the contents of my old profile into the new profile and it works perfectly
so I have no idea why it made a new one

prisma matrix
#

Inspector, did you check your inventory ?

exotic furnace
#

it should be in your steam inventory Inspector, it doesn't notify you that you have it

delicate yacht
#

@sweet venture thank you for the tip, going to the store in singleplayer fixed my issue!

sweet venture
#

lol, that was legit a random guess

ruby breach
#

i think i got it, thanks!

delicate yacht
#

XD

rain mauve
#

Fixing anything is a just a load of trial and error, especially for an Early Acess game

sweet venture
#

especially on day 2

rain mauve
#

^

sweet venture
#

day 1 was even worse

grim bay
#

Hey is it common for account to be reset? did a ton last night and logged in

rain mauve
#

Day 1 was bad because no one had answers lol

sweet venture
#

@grim bay verify your game files, check if you have Steam Cloud enabled

weary forum
#

Not really game related, but just letting you know that if you buy the game right now, and get the game and gift, and then refund it, you get double the price back. Last time I checked, money doesn't work that way

rain mauve
#

That might be something you want to ping the devs at

sweet venture
#

not sure if that report should go to the devs here or if that's something you should report to Steam

#

probably both

prisma matrix
#

@grim bay If your game crashed, yes.

grim bay
#

never crashed just re logged this morning and everything was gone

prisma matrix
#

Although it is probably already known

icy dome
#

ey lads

#

quick question

prisma matrix
#

@mild ridge You probably wanna check out Frido's message above.

icy dome
#

i'm guessing linux support isn't a thing for ror2 yet -- so in that case, has anyone tried running it on wine? how well does it work?

limber wave
#

hey folks, just purchased and cannot gift in the eu, is there any way i can get this to a friend?

pale cargo
#

So, for some reason my game is now no longer closing properly, and also doesnt load profiles. It only gives me an option to make new profile each time i play :/

icy dome
#

@limber wave upon purchase you should receive a 2nd copy in your items, which you can freely gift regardless of region

rain mauve
#

@limber wave you can't gift people in other countries

limber wave
#

we're in the same region sorry

#

EU W

orchid flame
#

@JahtaRasta#3828 ty

prisma matrix
#

What is the error you are getting ?

rain mauve
#

Then it should be in your inventory, unfortunately when purchasing it doesn't give a notification that you have received an extra copy

sweet venture
#

@icy dome several people have tried it (including myself), it seems to depend on your distro and Proton version

pale cargo
#

when I hit exit, the game just doesnt close/update in steam. all processes are closed from as far as windows is concerned, but steam is convinced I've been playing RoR2 nonstop for the past 26 hours... even while my PC has been turned off.

hollow sage
#

i cant disable the bloom option in the settings

sweet venture
#

IIRC people got it working on Mint and Arch (maybe Manjaro?), I couldn't get it to work on Void

icy dome
#

@mighty frigate i'm on ubuntu 18.04, not sure about proton

prisma matrix
#

Jacqueline, known thing.

rain mauve
#

@hollow sage that is currently unavailable

quick girder
#

Hi there, critical issue there, the game crashes on startup here all the time. Even if I kill the process manually, it won't work

sweet venture
#

@icy dome wrong person xD

prisma matrix
#

BeardMage, restart PC, that helped a lot of people

quick girder
#

I managed to play once yesterday, and the game wouldn't work since

icy dome
#

@sweet venture whoops

quick girder
#

So the only fix is restarting the PC after every crash ? dang

#

thanks

prisma matrix
#

From pinned message

rain mauve
#

@quick girder make sure all drivers are up to date and that any malware/antivirus is turned off.

quick girder
#

😂

#

Drivers are good, never thought about disabling the antivirus though. Thanks !

prisma matrix
#

Antiviruses suck so ye

#

That is go to tactic when something refuses to open

sweet venture
#

tbh, Windows Defender is good enough if you're not an idiot on the internet, you don't need a 3rd-party antivirus

rain mauve
#

Frick all the antivirus, livin on the edge!

sweet venture
#

I haven't had AV installed for years now, I just don't click the flashy download links 😉

wicked mango
#

Defender is generally sufficient, but 3rd party ones are idiot-proof

#

That's the whole point

sweet venture
#

which is why I specified that it's good enough if you're not an idiot

frigid gulch
#

So, i've got an issue. It seems that whenever I play with others it starts just fine but after maybe 30 seconds of gameplay I start getting a huge disconnect with whats going on. Almost like gigantic lag. If I am hosting it happens to my clients. Is there something I need to pass this through? This seems to be only me and I am quite confused.

rain mauve
#

Do you all happen to have high ping to each other/bad connections?

frigid gulch
#

Not anything unusual. We play tons of things together and this is with multiple people in different areas. All the same problem and only with this game.

#

They can play together just fine and I am in voice comms with them with no issue there. I've tried doing things with my Firewall, restarting my computer, waiting a day to see if it is my net, testing other games to make sure.

#

Verified game integrity, and reinstalled.

#

Hence why I am lost, I haven't seen a post with a similar issue.

rain mauve
#

I'm not sure with that one, I had 1 instance of a lag spike but it was only because someone else was downloading on my connection and it recorrceted itself afterwards.

#

Have you tried disabling v-sync?

sudden thistle
#

Heya guys, can you help me plz ? I can't push the "Ready" button to play multiplayer game with a friend. Have you got an idea? in advance, ty

frigid gulch
#

I haven't, I'll try that right now.

#

Actually... it is off by default for me.

#

grumble

rain mauve
#

Ah, I'm sorry then. Wish I had more to help with

pine hearth
#

hey guys

#

me and my friends want to play

#

but when we try and join each others lobbies

#

we cant

chilly gulch
#

fades to black and boots you out of multiplayer?

#

or you can't ready up?

#

yeah a lot of people have that problem right now.

#

no solution.

pine hearth
#

oh rip

#

can i port forward

chilly gulch
#

RoR2 doesn't run on portforward :l

rain mauve
#

Have you tried restarting pc? @pine hearth

pine hearth
#

nope

rain mauve
#

You all need to restart

pine hearth
#

how would that help

rain mauve
#

Just

pine hearth
#

should i start it on admin mode

rain mauve
#

do it

chilly gulch
#

I've restarted my pc about 3 times

#

also fresh installed the game

#

nothing

nimble cliff
#

i tried that didnt help

pine hearth
#

administrator mode

chilly gulch
#

i've started the game with admin

rain mauve
#

It sounds stupid but the most simplest fix for most issues fixes it. Multiplayer broke for me, after validating all my files were there(if you haven't done that yet do that about 3 times to be sure all the files are there) and I restarted my pc, along with my friend and it fixed it

chilly gulch
#

nothing either :l

rain mauve
#

Also try to turn off any active antivirus to make sure its not interfering with anything

chilly gulch
#

don't have any to turn off

rain mauve
#

Windows defender?

chilly gulch
#

app is allowed through windows defender

sweet venture
#

keep windows defender on

toxic shore
#

Guys, the camera is always pointing down and unistalling vJoy didnt fix the problem. I really dont know what i should do more

rain mauve
#

I'm sorry you are having those issues, I don't currently have any other fixes

#

@toxic shore are you playing with a controller?

toxic shore
#

No, i tried to play with mouse and keyboard. Noticed the camera was always pointing down, then tried to use a controller. Same issue. Even unplugging my mouse while playing with the controller didnt fix it

slender notch
#

anyoen else have this issue?

#

restarting didnt help

rain mauve
#

have you unplugged the controller while trying to play with keyboard?

slender notch
#

reinstalling didnt help verifdy didnt help

toxic shore
#

Yes, of course.

#

Also reinstalled the whole game + several pc restarts

rain mauve
#

Have you checked device manager and make sure it's not recognizing any other "controllers"?

sweet venture
#

BrainBlast, check the most recent pinned message in this channel

cold river
#

can i backup my savefile?

rain mauve
#

savefile is back up'd to the cloud through cloud save

toxic shore
#

@rain mauve

sweet venture
#

check under Human Interface Devices

unkempt rose
#

Is anyone else stuck at the early access disclaimer?

sweet venture
#

check the most recent pinned message

#

solution should be there

rain mauve
#

lol

weak cloak
#

if anyone is feeling helpful pls check the bug report channel maybe someone can figure out the issue

#

ive posted a bunch of screenshots and things relating to the bug

sweet venture
#

check under Human interface Devices if you haven't already

#

also, bug reports aren't usually where you should look for troubleshooting help first

uncut drift
#

just bought the game and only have one copy, will the other be sent to me as a gift?

weak cloak
#

idk man

sweet venture
#

check your steam inventory @uncut drift

weak cloak
#

i tried the supposed fix for my issue and it didnt work

sweet venture
#

where in device manager did you check for vjoy controllers

weak cloak
#

i uninstalled vjoy all together

#

its gone

sweet venture
#

it may have left device drivers behind which is why you should still check if you're having issues

weak cloak
#

i can send a screenshot of the device manager but i dont know what im supposed to be looking for

#

WAIT

#

i think youre right i just found a vjoy driver in the human interface controllers

sweet venture
#

exactly why I told you to look there xD

weak cloak
#

well i uninstalled it heres hoping it worked

#

AYYYYYYYYYYYY

#

it worked

#

thank you my dude

#

i love you

sweet venture
#

no problem!

weak cloak
#

time to game

toxic shore
#

I still got my problem ;/

sweet venture
#

did you also check under Human Interface Devices?

toxic shore
#

Can you give me a screenshot of what it looks like?

outer shadow
#

I join into a game and I can't click ready, is there a fix for this?

sweet venture
#

@toxic shore go back to Device Manager, there's a section in the list called "Human Interface Devices". Click on the arrow next to the name to expand it and see what's listed there.

#

@cursive shell a lot of people have had success with rebooting their computer, try that and see if it helps

outer shadow
#

Alright thanks

cursive shell
#

wrong @

#

smh my heaf

bold furnace
#

rip your heaf D:

sweet venture
#

fml, too many people with simple names

cursive shell
#

f in chat for my heaf

sweet venture
#

pick something unique you bonobos

cursive shell
#

ew, imagine being unique in 2019

slender notch
#

so...

#

i lost all my data?

#

what the fuck

#

sigh

finite marlin
#

Apparently I can't join any multiplayer lobbies

civic forge
#

just an update on my multiplayer problem, thepc restard fixed the issue for all 4 of us

#

thank you everyone who helped

gloomy jetty
#

does anyone know where the save files are saved?

sweet venture
#

I think in the AppData folder, maybe in your steamapps/common folder

slender notch
#

welp

#

this is enough foir me to stop playing this game

#

lost 10 hours of gameplay

spark hinge
#

Hello, I seem to have a bit of an issue using a PS4 controller. Game doesn't recognize L3 and R3 correctly, and I can only ping using them. If I try using, say, DS4 Windows to emulate it as an Xbox 360 controller, the inputs for the PS4 controller still count because of Steam, and I end up both sprinting and pinging at the same time. This happens sometimes, but not always. Sometimes it lets me do things perfectly fine.

#

It's... very weird.

sweet venture
#

PS4 controllers are weird on Windows, since you're using the controller to play I won't tell you to remove vJoy controllers from your Device Manager (under the Human Interface Devices section) but it's possible that has something to do with it

rain mauve
#

@slender notch did you validate your files? Alternatively if you're honest you can just edit the file it's just a bunch of 0's and 1's

slender notch
#

i did validate em

#

gah

#

your right i can do that

#

i guess

#

but 10 hours

#

D:

spark hinge
#

The odd thing is that when I turn off DS4Windows entirely so that Steam only picks up the PS4 controller inputs, L3, R3 and Options/Share/Touchpad appear as unknown.

sweet venture
#

it's an early-access title, it's almost given that they're going to have problems

slender notch
#

i know

#

buit 10 hours D:

#

right after i unlocked mage troo

rain mauve
#

Yeah :/ It sucks but game is 2nd day earlier access so issues are to be many

slender notch
#

unlocked him crashed then this happend

weak crater
#

yeah im stuck on the starting screen

sweet venture
#

stuck how? can't click the continue button?

slender notch
#

moodkapps check the pinned messages

spark hinge
#

So, I don't know which does which, exactly.

wild canyon
#

Got a question, if I buy a copy for me and a friend, and then buy another copy, will i be able to still get the 2 for 1 bonus so that I can give it to friend 2 and 3?

slender notch
#

but you loose ALL your data

weak crater
#

yeah cant click continue

slender notch
#

@weak crater @sweet venture

#

check pinned messages

#

butr you loose alll your data

weak crater
#

where though

slender notch
#

the most recent?

spark hinge
#

@wild canyon I don't think that question goes here, but my guess is a yes.

sweet venture
#

@wild canyon it actually won't let you purchase a second copy until the BOGO deal is over

slender notch
weak crater
#

ohhh

#

thanks

wild canyon
#

@sweet venture gotcha, thanks

sweet venture
#

that's a steam issue though

weak crater
#

ill just use a cheat to unlock all the characters again

urban pawn
#

Ah, so there isn't a real fix for the black screen issue

#

except restart and pray

sweet venture
#

check drivers for black screen

rain mauve
#

pinned messages appear from the pin button at the upper right, 2nd option before the search bar

urban pawn
#

Check drivers?'

slow pier
#

me and my friend can join each other server, but can't start the game. Any help ?

urban pawn
#

I'll let my roommate know

#

I don't have an issue joining others, and others don't have an issue joining me

#

but he has that black screen issue when joining others and when others try to join him

crisp delta
#

i also have an issue with that, i cant join any lobbys with friends

soft kestrel
#

asme

#

same*

rain mauve
#

Try to restart your pc after you validate your game files @urban pawn

#

or rather, have him

sweet venture
#

ah, I assumed that you were talking about black screen when starting the game

urban pawn
#

Naw, it's only in multiplayer lobbies

sweet venture
#

by the amount of typing, I can tell that flooper is going to have a huge description coming xD

urban pawn
#

Even then, if I'm in the starting multiplayer lobby and he is, I can join that lobby but not the actual game one

#

We managed to get lucky wtih it and have him go through a few times last night

#

But thanks, I'll have him do that

wintry cobalt
#

@orchid shore No but I saw some convo a bit later on from a guy with, iirc, the exact same config as me under linux mint tara and a gtx 1080 saying that his game worked perfectly when he updated his gpu driver to the nvidia one version 42-something, though i couldnt try that myself so Im stuck on 390, but yea all i can recommend is making sure youre on the most recent nvidia driver

slow pier
#

so, nobody knows what to do with inability to start game with friends ? Maybe some portforwarding needed ?

sharp depot
#

so was there any fix for this

sweet venture
#

@slow pier port forwarding shouldn't be needed at all. Some people have had success after verifying game files and/or rebooting

gloomy jetty
#

someone got a savefile with all chars ( beside the one for 10 Luna coins ) unlocked? i might have tinkered with mine without making a backup first 😅

sharp depot
#

least u can get it to start

#

i cant get that still

sweet venture
#

have you checked graphics drivers?

sharp depot
#

any word from the devs about the white screen with music issue

#

they r uptodate

sweet venture
#

try verifying game files and disabling 3rd-party antivirus (not Windows Defender)

sharp depot
#

done that too

sweet venture
#

hmmm, then I'm not sure

sharp depot
#

i know the file it keeps validating is steam_appid.txt

#

@pallid ibex

#

any fix for this?

slow pier
#

So it keeps reloading file that just contains app id in plain text?

sharp depot
#

mhmm

#

thats all it validates

#

cause after starting the game it purges ir

#

it*

pallid ibex
#

@sharp depot have you tried the solutions pinned for the game not launching/crashing on startup

sharp depot
#

yup

#

i have c++ 2012 to2017 installed

#

and have the most recent drivers

mighty oriole
#

Anyone on linux not able to see the character models? EDIT: In case anyone comes across this I had to update my nvidia graphics to 418

mental olive
sharp depot
#

so yea idk what the issue is @pallid ibex but me and other been having this problem and cant trouble shoot it

#

we have ran compatibility mode

#

ect

spring otter
#

PS4 Controller : someone mentioned it already but I can confirm that L3, R3 buttons can't be mapped in controller settings

orchid flame
#

Hey guys! so me and a buddy are trying to join each others game and whenever I join his lobby he doesn't see me, and if he was to launch I'd just get a black screen and it returns me to the main menu

quiet tartan
#

does anyone know how to connect to a friend?

#

it doesnt let me in their lobby
also the clipboard thingy doesnt work and i wouldnt know how to join

sharp depot
#

does any one know how i can actually manage to play the game

ivory steeple
vestal sun
#

When i invite a friend and he clicks play game it just doesn't do anything. Any way to bypass this?

sharp depot
quiet tartan
#

did u re-install?

sharp depot
#

multiplue times

quiet tartan
#

damn

#

i wouldnt know what to do my bad

sharp depot
#

no one does

orchid flame
#

@vestal sun same man

sharp depot
#

like seriously

#

it sucks

#

i wanna play

jaunty sage
#

why do matches crash?

vestal sun
#

yeah clipboard join doesn't work either

orchid flame
#

even tried getting hamachi in the hopes it'd work

#

no luck

sharp depot
#

hey least u all can play....

quiet tartan
#

no we cant

jaunty sage
#

i crashed 3 times already out of matches i cant go far if i crash

quiet tartan
#

thats the problem

sharp depot
#

i cant even pass the launch

#

it litterally launches into a white screen of death

#

tuanting me

jaunty sage
#

what do u play on

sharp depot
#

i7 with gforce

jaunty sage
#

windows version?

sharp depot
#

10

jaunty sage
#

idk then i tried

sharp depot
#

i have ran it in compatibility mode of 8 and 7

coarse tree
#

I would send an email to contact@hopoogames.com if you're stuck with an issue right now. It might be a bit backed up, but I would do it if everything else seems lost

spring otter
#

PS4 controller issue: setting in steam client controller as playstation controller seams to kind of resolve issue, R3 and L3 buttons can be bound but the controller settings are showing now XBOX icons (A instead of [ ] )

sharp depot
#

@coarse tree i did hopefully they fix this asap

#

its litterally game breaking

clear tiger
#

Putting the steam build in screenshots is like next level for debugging.

sharp depot
#

buildID is 3678136

kind jolt
#

when i launch the game my sceen turns black and i cant do anything. I have to reboot me pc manualy. pls help

blissful forge
#

anyone have any idea on why the game thinks i have a controller plugged in? had scptoolkit for ps3 controller support which I've uninstalled all traces of, but in game all my bindings are "unknown" because the controller bindings are all blank, and in game my camera is infinitely holding downwards as if i was holding the analog stick down... only temporary fix I've found is turning down the controller sens and x and y axis scaling on controller to have the smallest amount of my screen always moving downards

#

tried uninstalling scptoolkit as a solution, but that made no difference

leaden ermine
#

@dev

#

<@&559786374228738069>

#

Kås' message ^^

last ice
#

i am having the same problem but i have never used scptoolkit

blissful forge
#

interesting.. all my other games that i used my controller with never had issues, but the fact my controller isn't even plugged in is weird. wish there was like a disable controller option, would solve it probably

last ice
#

do you have vjoy installed at all?

lyric bough
#

hey uhm so i edited the save game xml and now i basically cant play the game anymore. any ideas?

#
XmlException: Invalid character in the given encoding. Line 1, position 1.```
wraith tartan
#

im having the issure of where i cant get pass the thank you for playing screen

lyric bough
#

^thats exactly the issue

blissful forge
#

i do actually, might try fiddling with vjoy

wraith tartan
#

the continue button is grayed out

last ice
#

i uninstalled vjoy and it works fine now

blissful forge
#

alright awesome, ill give that a shot. I don't use my gc controller enough for it to matter too much

sharp depot
#

i just wanna play the game

#

and cant

#

=/

modern wadi
#

People cheating to get high scores in Prismatic trials 👀

tropic silo
#

so guys

#

i cant even click the continue button

wraith tartan
#

^

lyric bough
#

^ ye happened to me after i edited savegame

tropic silo
#

what's up with that

lyric bough
#

it means its stuck at loading the user profile and crashed there

tropic silo
#

i literally just downloaded the game

#

fresh install

wraith tartan
#

yea reinstalling it doesnt work for me either

tropic silo
#

rebooting pc didn't help either

#

i verified my game files as well

#

that didn't help

#

so im at a loss

clear tiger
#

Make sure you backup your game XML before editing first. That error is describing an encoding issue by the looks of it. Your editor might have saved the file in a different encoding than it opened it with.

lyric bough
#

yea we need some actual support here

clear tiger
#

@lyric bough

lyric bough
#

wrong.

finite rover
#

i have an issue where my camera is constantly facing down, if i flick up then it quickly shoots back down. anyone know how to fix?

clear tiger
#

Well post your save file if you want real support.

lyric bough
#

i can delete my save file

#

it will still give the same error

finite whale
#

im having an issue where if I swipe quickly in the direction of my second monitor, the mouse appears (on the second monitor) and click off the game

sage sand
#

So just downloaded the game with a friend. We are unable to join the same lobby. He doesnt see when i join his party but i can and it will attempt to join his lobby but he can not for mine. any ideas whats up?

have validated all files and reinstalled

sharp depot
#

just reinstalled the game and still white screen /w music on launching

#

just for the love of christ

#

i wanna play

tropic silo
#

the button is greyed out

wraith tartan
#

PROBLEM I can't get past the first screen, and it says EARLY_ACCESS_DISCLAIMER.
FIX Please make sure that your Window System Clock's Timezone is NOT Invalid. If that does not fix it, please uninstall THEN reinstall VC++ 2015, shown here https://www.microsoft.com/en-us/download/details.aspx?id=48145

#

on the FAQ for game issues posted by the dev

spiral surge
#

w

sharp depot
#

@wraith tartan