#Crash when enabling arcdps

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midnight creek
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Just done a clean install of my GW2 folder to clear out any old dll files and setup nexus from scratch. As soon as I click to enable arcdps i get a brief loading wheel and then GW2 crashes.

If I remove nexus and install arcdps on it's own then it works fine.

I assume it's a faulty registry key or file from AppData that is causing the problem but i'm not sure what I'm looking for to resolve it.

Anyone have any ideas how to fix? Let me know what logs you need if any.

mental ibex
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If arc opens a crashlog that would help

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other than that please share screenshots or your gw2 and gw2/addons folders

midnight creek
mental ibex
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hmm, that all looks normal

midnight creek
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arcdps itself doesn't seem to throw up any errors and i can't see anything in event viewer

mental ibex
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are you loading arcdps during character select?

midnight creek
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yea, do you want me to get into the actual game and try?

mental ibex
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nope, it prevents from doing that

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because arc crashes

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but it can happen that you load arc during loading screens, which is not detectable but also crashes

midnight creek
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na, it's as soon as i load into character select and then click the "load" button. from what i remeber it would then ask me to restart gw2 in order to activate/initialise arc

mental ibex
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yea, Iโ€™ll need to look into this when I get home later

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a bit difficult from my phone

midnight creek
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ok, so if i load into a map and then load arc it doesn't crash. however when i then go to restart the game it crashes immediately on startup

midnight creek
primal iris
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maybe there is something we are missing

midnight creek
primal iris
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hmm this looks correct

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maybe vc++redist is missing

midnight creek
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My next step was gonna be a different drive as it's currently on my main boot drive.

primal iris
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but then it should be a Load error in the nexus log

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try installing this one

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but that's just a wild guess tbh

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can u also post addons/Nexus/Nexus.log?

midnight creek
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vc++redist was only repair ot uninstall so i tried a repair

primal iris
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ok so it was already installed

midnight creek
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same error after reapir

midnight creek
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running from a different drive has the same error, copied across the .exe and .dat file and then reinstalled nexus

mental ibex
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is arcdps unblocked?

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might cause issues if not

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canโ€™t check the logs on mobile

midnight creek
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Repaired the .dat file and that looks to have fixed it. I'll check properly later but it's loading into maps with arc enabled.

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Spoke too soon

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It's one of the plugins I put on not sure what. I'll try and narrow it down.

primal iris
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maybe try some of the things mentioned here

midnight creek
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Will do.

muted geyser
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I have the same issue and can't resolve it, i spent 3hours on it... All works fine yesterday i don't understant why it crash now

midnight creek
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I uninstalled the Nvidia App and it worked once then didn't on a restart.

muted geyser
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i fully reinstall the game, delete all files and it changes nothing

mental ibex
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can both of you send me the arcdps crashlog?

muted geyser
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i'll check

mental ibex
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let's see if there's anything different

midnight creek
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its the only log i get in arcdps folder

muted geyser
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i don't know where is located too ๐Ÿ˜‚

midnight creek
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C:\Guild Wars 2\addons\arcdps i think

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or the equivalent

muted geyser
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we have the same shit \o/

primal iris
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crashbros, how cute xddTree

muted geyser
midnight creek
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doesn't appear to be any overlays causing it. just stopped all background processes.

mental ibex
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we have a log in elite insights

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might be related

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I think arcdps is causing an endless loop..

midnight creek
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yay...

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sounds like the same issue

muted geyser
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updated nividia driver, restart pc, it works once, i restart the game, crash again

midnight creek
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yea thats what i was getting

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tried a few different things, it would work once then not load again

mental ibex
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neither of you uses addonloader, right?

midnight creek
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nope, i have blish and gw2launcher but they are currentl hidden in other folders to avoid interference whilst i troubleshooted

muted geyser
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i had blish and gw2 launcher few hours ago but i deleted all i create a fresh install

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i tried to copy arcdps folder and arcDPs.dll from another pc that works fine and it crash again

mental ibex
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Could you guys share me the Crash.dmp file that was generated?

midnight creek
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do you want it just for the most recent crash? I can clear it and make a fresh one?

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oh wait wrong file

mental ibex
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yea

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teh crash.dmp

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I can debug that and maybe find out some more info

midnight creek
muted geyser
mental ibex
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yea this is the exact same issue

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caused by an arc update...

midnight creek
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brb complaining to deltaconnected ๐Ÿคฃ

mental ibex
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I'm already explaining what's going on there and pinged him

mental ibex
midnight creek
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might be in the recycle bin

mental ibex
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because the workaround would be disabling updates on arc

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and using that old .dll in the meantime

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until arc pushes a fix

muted geyser
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but i think this one is alreaydy updated

midnight creek
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i have it if you want it

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wait it's done something stupid and updated it automatically

mental ibex
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yea, you need to disable updates first

midnight creek
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yea, my bad

mental ibex
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might have to manually edit the config

midnight creek
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now i need to see if i can find it again

mental ibex
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it should still be in the folder arcdps.old

midnight creek
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nope, no folder named that

mental ibex
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should be a file

midnight creek
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oh that got auto deleted before i could copy it

mental ibex
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then make sure to edit the config in addons/Nexus/AddonConfig.json

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and set is IsPausingUpdates to true

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and then just redownload the file posted above

midnight creek
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once posted above is already updated.

mental ibex
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hold on

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let me go to my girlfriend's PC real quick

midnight creek
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it's cool, i'll keep an eye on old versions and just wait

mental ibex
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she should have the previous one

midnight creek
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XD

austere pollen
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no idea if this is correct

midnight creek
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crashes XD

austere pollen
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ffs

midnight creek
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no worries, i'll leave it off for the time being

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might go play some v rising instead

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thanks for all the help

muted geyser
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it works for me ๐Ÿ˜‰ if i take Malina's dll + pausing updates in AddonConfig.json it's ok

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thanks a lot for your time

mental ibex
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arcdps issue should be resolved with the latest arc update