102-2613 | Pretendo Network | Page 1

oblique lichen Apr 21, 2026, 10:19 AM

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I keep getting this same error every time I try to sign into pretendo.
"The information entered is not correct.
You may have entered the ID of another
service.

Please enter the details again, making
sure that the Nintendo Network ID,
password, and e-mail address are
correct."
I have looked in a few other posts like this, and they all seem to work.
I have the secondary and primary DNS set up exactly as was said, (That being 009.009.009.009 and 088.198.140.154), and I still get the same error. I use SSSL.

rotund pivotBOT Apr 21, 2026, 10:19 AM

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102-2613 (Wii U)

Support code detected, press to expand information

vast vault Apr 23, 2026, 1:43 AM

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oblique lichen I keep getting this same error every time I try to sign into pretendo. "The info...

Still getting the error?

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or did bandwidth help?

oblique lichen Apr 23, 2026, 1:44 AM

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I am still getting this evil error.

vast vault Apr 23, 2026, 1:46 AM

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oblique lichen I am still getting this evil error.

Are you 100% sure that the account you are trying to log into is the pretendo account you created? and not the nintendo account?

oblique lichen Apr 23, 2026, 1:47 AM

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I can accidently create a nintendo account using the site??

vast vault Apr 23, 2026, 1:47 AM

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oblique lichen I can accidently create a nintendo account using the site??

No, like a nintendo account you already have on your wiiu (if you ever had one)

oblique lichen Apr 23, 2026, 1:48 AM

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I am quite sure.

vast vault Apr 23, 2026, 1:53 AM

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Not sure then... I know SSSL is a bit glitchy. The <@&1228132296259797093> s would know more.

chilly torrent Apr 23, 2026, 1:54 AM

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@oblique lichen do you already have an NNID on your Wii U at all and if you do, are you able to sign into it?

oblique lichen Apr 23, 2026, 1:55 AM

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I have a few, none of them have the same name as my new pretendo account, but a few have the same password as my new pretendo account.

chilly torrent Apr 23, 2026, 1:55 AM

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Okay but are you able to sign into any NNID?

oblique lichen Apr 23, 2026, 1:57 AM

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I think so
When getting onto an account that has "Save password" activated, it has no problem

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But when I turn that option off, it stops working.

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I cannot use the password, even if it's correct.

chilly torrent Apr 23, 2026, 1:58 AM

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It sounds like either:

The DNS got reset back to auto-obtain, or
Your ISP is now blocking the DNS redirection (therefore no longer allowing you to connect to Pretendo; this can happen sometimes)

First, check to make sure the DNS did not get removed.

If the DNS for Pretendo is still there, try connecting to a mobile hotspot for a test for your Wi-Fi with the DNS set in your Wii U Internet Settings and see if your password then works.

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Make sure that the Pretendo DNS is your Primary DNS

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