Console won't connect to SSL

[vernal rock]

So we have tried using a wired and a wireless connection and the DNS is the exact how it should be and it connects fine but it still won't connect to the servers?

[loud loom]

like, have you created a new user for your PNID?

[vernal rock]

Yes my girlfriend used to do it just fine and home and at her college now

Refuses to work

[loud loom]

like, what error code?

[vernal rock]

Not even a error code

Just won't connect to the servers

[glad crag]

We need to know at least the message it says, and also the context of it
As in, does it happen on the Wii U menu? Or when trying to link an account (PNID) to a user?

[loud loom]

yep

if it doesn't have an error code, it should have a message atleast

[vernal rock]

Well it always says sign in to your account and so she always tried that and it says wrong password now even though it isn't but when we use the exact same password on the website it'll login just fine and we tried linking a new pretendo user but no luck

I even tried putting in the DNS and it'll connect to the Internet just fine but just nothing works after that no messages no nothing just the incorrect password fiasco for awhile now

[loud loom]

using both DNS and Inkay will not make it any better, only worser

[loud loom]

is her PNID same with her NNID?

[vernal rock]

Her Wii u isn't modded so only DNS and no

[loud loom]

then what error code did you got when you tried linking a PNID?

[glad crag]

Hmm, so are you saying that her Wii U could connect from home just fine via the DNS (SSSL method), but then it became unable to connect after she took her Wii U to college?

If so then the issue could be caused by college blocking the SSSL method, and you would have to mod the console with Aroma + Inkay (and reset the DNS address to "auto-obtain") in order to prevent this.

It is known that SSSL doesn't work on some ISPs (internet service providers)

[vernal rock]

Actually her Wii u quit connecting the ssl from her home network too

It used to work just fine at her house but randomly starting saying the incorrect password thing

[loud loom]

did she changed her ISP recently?

[glad crag]

and we tried linking a new pretendo user but no luck
I would like to know more context about this, if possible
Were you linking the PNID of an account freshly created via the Pretendo website, or were you creating a whole user+account from the Wii U directly? And what kind of error code/message did you get?

[glad crag]

If there is any other user on this Wii U that has a badge indicator (meaning it has a linked ID), but is not an existing Nintendo Network user, you could change users (by tapping the Mii in the upper left corner while in Wii U menu) and try to sign in with those. Just check if it says invalid password

[vernal rock]

No

[loud loom]

also this

[vernal rock]

She tried creating one on the website and tried linking it and it just failed, I'm going to try her to create a new account from the Wii u

[vernal rock]

Don't have any unfortunately

[loud loom]

when creating a new account, check if you see Pretendo Network's EULA or not

[vernal rock]

Kk will try that later thanks