Troubles with subscription

[marsh temple]

Which country are you from?

[chilly patrol]

russia, but my friend from ukraine helped me to pay

[marsh temple]

oh okay

[chilly patrol]

yeah

[marsh temple]

Asked in case it was Brazil

[chilly patrol]

XD

[marsh temple]

off topic but are you using a VPN now?

i know Discord is blocked in Russia now

[chilly patrol]

yes, discord banned( Gov crazy..

i dont support russian gov, they are murders and crazy

[marsh temple]

Sorry this happened to you

The issue now

Jon is dealing with the hurricane

@wide pawn

no idea when he can help you

[chilly patrol]

ok, its fine, i understand situation and can wait)

hope the best for Jon

[gusty needle]

We're able to support on the forums by the way, it exists for situations like this!

[chilly patrol]

oh, good to know! In emeail letter(first screenshot) at the end it says about discord support

theres why i create ticket here

[chilly patrol]

should i recreate ticket in forum? Or its okey to solve it here?

[gusty needle]

It's alright to solve it here, but just for future reference, you can do it via the forum instead of having to use a VPN to access Discord

[nimble rock]

also you might wanna delete the photo with the email or edit it, cuz your email address is visible

[gusty needle]

Any idea what the phone number is, couldn't help but look it up and it looks like a personal number?

[nimble rock]

???

[gusty needle]

Pretendo.Network,+1xxxxxxxxxx in that screenshot

[nimble rock]

I don't see a phone number anywhere in either screenshot.

there shouldn't even be a phone number to contact anyway

[gusty needle]

No there literally is a number registered in Florida on the payment history screenshot

[nimble rock]

OH.

I see what you mean now.

I'm not really sure on that one

[gusty needle]

I'm going to ask someone about it because it comes as a mobile number (won't say which operator, but HLR lookup is relatively easy to do)

[nimble rock]

@chilly patrol for privacy reasons you might wanna do a little more blurring

[chilly patrol]

i think its just stripe support number(or something like that)? In russia we have +7 country code, in ukraine is +380, so i dont think its privacy issue

and about mail its just my spam-mail, not really care about it

[nimble rock]

ah, understood.

but yeah, wait for Jon

which could be a while, especially if power is lost

[chilly patrol]

yeah, understandable)

[gusty needle]

They wouldn't use a mobile phone number though, they'd use a landline or something

[chilly patrol]

https://support.stripe.com/questions/phone-number-requirements-for-us-stripe-accounts maybe its Jon's buisness phone number?

[gusty needle]

I have no idea honestly and the person I asked has no idea either

[chilly patrol]

so.. Lets just wait for Jon

[cinder iris]

heads up, the original message for this post has been removed
the post is still entirely valid though, its not closed!

[nimble rock]

not a bad idea

[wide pawn]

Sorry for the delay. @chilly patrol it was an issue on Stripe's end, you're good to go now. Disconnect and relink your Discord account to get the roles back