I need to speak with someone about my account.

[devout plank]

I got charged for another month when it's only been about a week or so and now my account was cancelled?
I messaged the twitter account but I'm not sure if that was right so I'm leaving a post here.

[quasi totem]

@placid terrace

[rigid smelt]

Forwarding this to @placid terrace (silent to minimize double ping)

[devout plank]

thank you

[devout plank]

I want to update that the original amount was taken out on the 17th.

Before then I have the subscription but it was past due and eventually reverted. I was able to pay the $10 on the 17th thinking it would send me into next month on the 17th. So I'm really confused why I got charged again on the 23rd...and then my account was canceled.

Right now all I want is my account reinstated and a refund of the $10 that was taken. My bill should be on the 17th of every month. Not the 23rd.

[placid terrace]

Done. Issue on Stripe's end

[devout plank]

It looks like I'm still not able to access the tester discord though. Is that going to get reinstated soon?
I'm not at home and I'm using discord on mobile so maybe it's a mobile bug if it's already been reinstated...

[placid terrace]

You have to relink your Discord account

[devout plank]

Oh okay...well I guess I'll do that when I get home
I'm assuming it's going to take 3 to 5 business days to get the money back though is that right?

[devout plank]

Just got the refund thank you!
Not home yet but I'll follow up with you guys on the tester channels in an hour or two

[devout plank]

How exactly do I do this? Every time I try to...I guess "unlink", I get this "bad" error:

[placid terrace]

This should be resolved now

[devout plank]

Took me a second cuz I'm on my phone but I was able to do it! Thanks Jon 😁

[devout plank]

Hello! Looks like this has happened again. I'd rather just re-open this error since it's the exact same one.

I was just charged another $10 even though I already re-subscribed from a previous failed attempt. This is very frustratning as I needed that to get lunch today...

@placid terrace when you get a moment, can you resolve this?

Here is the past due email:

and here is me paying it. Why do I keep getting double charged?

Oh also because of this I'm no longer in testing. Can you fix that too @placid terrace ?

I tried the un-link and re-link but still no tester, so I'm assuming it's on your end.

[nimble condor]

Yeah this also happened to me. I have proof of the charges and activation emails to solidify said proof.

[placid terrace]

I couldn't tell you. I have 0 control over that, we don't handle anything related to billing. That's all with Stripe, not us

All we do is direct you to Stripe, link your PNID to the customer data on Stripe's end, and then listen and react to events sent by Stripe

I checked the Stripe logs and refunded the duped charge, and restored your PNID

[nimble condor]

Hey, Jon, I'm having the same problem. Must be a hard day in the office over at stripe.

[placid terrace]

I saw, I got your ping. It takes me a minute to fix things, I have to manually pull up your account information on our end and then pull it up on Stripe's, and then actually look into things

[nimble condor]

Ah gotcha. Just making sure.

[devout plank]

coolio
thank you

when will I be able to return to the tester channels? or should I try the link/unlink trick again @placid terrace ?

[placid terrace]

ye just relink again

[devout plank]

yep just did it and I'm back, thanks again Jon!