#Missing images

1 messages · Page 1 of 1 (latest)

late moth
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I recently took a look at my wiki and noticed that all of the images were missing. I can still see the images if I go to the file pages and look at a preview directly, but I get prompted to prove if I'm a bot or not. Is there any reason why this is happening?

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tired heath
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Images work on my machine. Might be a region-specific issue? (I think there was an incident where east Asian users couldn't see images)

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late moth
hallow blaze
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@late moth please use the cloudflare issues form in #minor-announcements if this is still a problem

late moth
slim rain
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Just to rule out local caching issues, can you check if you can successfully load images if you try a different browser (or a particular browser's incognito mode)?

late moth
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I've tested this in my Edge and Brave browsers, and there are no images, but it works when I'm in Chrome.

slim rain
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Ah, yep, then it sounds like it might be a local cache problem, may be worth trying a clear of your browser's cache.

late moth
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Understood. I'll give it a quick test. Thanks!

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Cleared the cache for both browsers and closed them and did refreshes, but nothing is working.

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Might it take some time or should it have had an immediate effect?

slim rain
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Just to make sure a step isn't missed, you did select 'all time' and 'cached images and files' correct?

image.png
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Should have a more or less immediate effect if that's the issue.

late moth
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Yeah, but I'll do it again and make sure.

slim rain
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Another thing to try to forcibly rebuild page cache locally is Ctrl+Shift+R, very odd that one browser works and the other doesn't.

late moth
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Yeah, still isn't working for me. Let me look around a bit and give it some time. Wouldn't be the first time something like this has happened.

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Okay, so it is a universal issue for me. It isn't working in Chrome either.

hallow blaze
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You got a managed challenge so we'll be able to look into it

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The form will go to us so we can see why you're blocked and see if we can help

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Clearing browser cookies if anything made this worse

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Once you get a challenge and pass it, you're exempt from another one in most cases for a bit

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So it will be fine on that browser

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Until you clear cookies

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If you see a message asking if you're a bot and it's breaking other stuff or you get a cloudflare block page, please flag it using the form to SRE.

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Clearing cookies won't help

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Cc @slim rain

late moth
late moth
slim rain
late moth
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I submitted the form. Didn't have an error code, but I did have the Ray ID for the Cloudflare response I got.

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Thanks again for your help.

hallow blaze
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Your form has been received. I'll take a look later today.

hallow blaze
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@late moth I'm surprised you're seeing a captcha. Can I also ask what ISP you use?

late moth
hallow blaze
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Okay

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I need to check the logs better

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Because this is an ASN challenge

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So that shouldn't be happening

late moth
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@hallow blaze I did a quick test, running my computer on a hotspot and the images all came up. I tested it over ethernet and they started to disappear in places.

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I'm pretty sure it's an ISP issue. Had my brother check on his computer and he got the same thing as well.

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The same thing happened for my phone. Tested it with the house wifi and the images weren't appearing, but when I ran it on my data then they reappeared.

hallow blaze
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Ye it is an ISP issue

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Mainly that were challenging all traffic

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Do you have a custom domain?

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Cause basically once you see a captcha once, you shouldn't see it again for quite a while

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So I'm not sure why you don't see a captcha when loading the wiki and then the images should be fine

late moth
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Omniversalis (custom domain) has no captchas but has missing images, while the Xyon (Miraheze) wiki has captchas but no issues with the images.

hallow blaze
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That makes more sense

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For now, right click one of the images, open in new tab, once you pass the challenge, do ctrl+f5

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That should allow the rest to load

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I think @late moth

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We really need to move custom domains to cf

late moth
late moth
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Just gave it a shot and it didn't work. I'm going to give my ISP a call and see what's going on.

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Right now, it's everyone on my family wifi who can't see the images, so I'm 99.99% sure the ISP did something stupid on their end.

hallow blaze
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Nothing calling your isp will do about it

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It's not on their end

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It's our end but it's a problem with your isp

late moth
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Understood. Thank you again as always.