#Lost account access

62 messages · Page 1 of 1 (latest)

crimson light
#

I've forgotten my password, and apparently I don't have an email address on file! Is it possible to reset the password of the account?

#

Lost account access

viral lynx
#

@crimson light likely no unless you've followed our recovery without email steps. I assume you aren't currently logged in.

crimson light
#

I logged out... Yes

viral lynx
#

Have you linked your Miraheze account to anything else you can access?

#

Did you have any private wikis only you could access?

#

Does anyone know you in real life?

crimson light
crimson light
crimson light
#

However, the username is identical to mine here on Discord

viral lynx
#

@crimson light I assume you've not done a committed identity then?

#

It's the same username isn't strong enough. Too easy to spoof.

crimson light
viral lynx
#

@crimson light doesn't prove it's you

#

Could be a sibling / parent

#

Anyone in same network

crimson light
#

But not on the same computer

viral lynx
#

IP isn't device unique

#

The standard for account recovery is fairly high to avoid social engineering

crimson light
viral lynx
#

Yep, it's only unique to the router

#

So that doesn't help us identify you

#

We won't hand over an account without fairly convincing evidence that we're handing it to the right person.

crimson light
#

Mac addresses are not registered?

viral lynx
#

Nope

#

Based on the evidence available at this time, I doubt it's possible

#

I've pinged someone on the right team but I'm not seeing anything we can verify

#

It has to be something unique to you

steep crest
#

any contributions under that account?

viral lynx
#

@steep crest I don't see how public contributions would help

crimson light
crimson light
viral lynx
#

I've done the account recovery process a few times before

#

It's very frustrating because unless you've set up a recovery method, the answer is fairly often no.

#

We offer alternatives to email for those who don't want to give email or that can be done alongside

#

(I recommend 2)

steep crest
#

just asked, would be easier to make new account 🤷

viral lynx
#

I've seen verification take months before

#

New account is better if you are new

#

Stewards might rename your old account if you ask nicely

#

And let you use the old username but without the history

crimson light
viral lynx
#

I used to be

#

I resigned not so long ago to focus on studies

crimson light
#

Oh, that's probably why there's a "former" in the roll name?

viral lynx
#

Yes

crimson light
#

Say, then there would be free places for others? The want to become system administrators?

viral lynx
#

There's no limit

crimson light
#

And who would I have to turn to?

viral lynx
#

To become a Sysadmin? One of the engineering managers but you need experience

lyric pewter
#

Unfortunately I can confirm that unless there's conclusive proof you can't recover the account

lyric pewter
final hazel
crimson light
#

I already had! I had already applied for several password resets, but never received even one!

Then I remembered that I was too lazy to add one to my account...

lyric pewter
#

As I mentioned before, unless you have a conclusive way to prove that the account is yours or email attached there's nothing we can do. As if we did someone could easily impersonate a user and gain access to their account.

hasty meadow
viral lynx
#

has unlocked his bot account before using Sysadmin powers

dense grove
steep crest
#

just make new account man

lyric pewter
#

We could even probably rename it back to the old one in a few months time, so I wouldn't worry too much about it