🔧-evrima-troubleshooting-🔧

[glacial matrix]

Could be 'cause Epic games has been having issues

[winter lark]

Yeah that's what Im starting to believe

[glacial matrix]

Past few days have been fine - it's only been today so there's light at the end of the tunnel hopefully

[azure blaze]

Hello, how are you?
I’m coming here to ask for a bit of help ^^

I bought The Isle one year ago, and I’ve been playing since the beginning on a virtual PC (Shadow PC). A few days ago, I tried to launch the game again and I got an error message saying that I can’t play on a virtual PC. I don’t understand, since it worked perfectly fine for one year… Could someone help me?

I tried to send an email to support, but all the email addresses seem to be invalid or unreachable.
Thank you, have a nice day.^^

[glacial matrix]

Virtual isn't working rn

[azure blaze]

Yet but I played for a little over 1 year on virtual pc and it never posed a probleme :/

[drowsy quarry]

1 year ago the engine was in another version, and so was the anticheat

sadly things changed

[rocky sonnet]

why game is crashing ever 10 min

[drowsy quarry]

happening a lot since the update

[rocky sonnet]

i just crashed with 70% rex in front of dillos. wonder how much they will deal to me

[drowsy quarry]

a lot

[azure blaze]

Oh okay great ^^ Thank you very much anyway ^^ And do you think I can get a refund for the game since I still spent 340 hours on it ?

[drowsy quarry]

isn't steam refund 2 hours maximum?

well, you can try to ask steam about it, say the game is no longer supported in your machine

[azure blaze]

Okay thanks you very much ^^

[eternal pivot]

I think Punch (One of the Devs) a few days ago said the are looking into it

[fluid sequoia]

does anyone know how to fix the issue when servers aint loding?

like the server list aint showing up

[azure blaze]

Because I played it recently about 1 month ago ant it works very well ^^ So I think th anti cheat has changead or I don't know ^^

[fluid sequoia]

VM's work 50/50

sometimes they give u error somtimes not

[azure blaze]

I uninstalled and installed the game 3 times , I checked the game files , I restarted the pc ^^

But the message is always the same

[hardy ravine]

Bruh I tried everything to make the isle think my gpu as dedicated on windows settings but for some reason, I cant add the game to the graphics list

[worldly stratus]

elite fish back to no spawn~?

[glacial matrix]

send a screenshot of this:

[glacial matrix]

more and better AI spawns than I've ever seen - you're just getting unlucky I think

[worldly stratus]

where u finding them

[next narwhal]

Land AI is abundant. Fish not so much

[eternal pivot]

Yeah the Dev said he is aware of the issue and wants it fixed

[glacial matrix]

in the water

[worldly stratus]

.....

[glacial matrix]

you're just getting unlucky. keep looking

[frozen forum]

I keep getting fatal errors when fighting prime rex vs prime trike, and the game is stuck on "running" and can't be stopped every time i need to restart my pc. Not even forcefully closing steam through task manager fixes it.

[glacial matrix]

OS?

[marble wigeon]

Im trying to launch Evirma on my laptop, but its saying I do not have EasyAntiCheat installed.

I opened the game files, and clicked InstallAntiCheat, and launch the game again, same problem
I verified the game files, same problem

On my previous computer, with all the exact same files an settings, it was able to open just fine with no issues.

How do I fix this?

[hardy ravine]

cant

I tried to screenshot but it doenst work rarely

[glacial matrix]

sounds like you have other PC problems then @hardy ravine

screenshot should be easy

[hardy ravine]

I dont have pc problems

u mean the game or

[glacial matrix]

screenshot your task manager like I showed...

[hardy ravine]

I did

let me try again

[glacial matrix]

https://www.youtube.com/watch?si=GKenys3odndDrvMq&v=20ElNp8q7pk&feature=youtu.be

[dense stratus]

Since the last update I can't connect to any server. It's stuck on the loading screen

[glacial matrix]

any launch options in steam properties

[dense stratus]

no

I'm trying to play on evrima

[hardy ravine]

}

@glacial matrix

[glacial matrix]

try going to hordetesting, launching. then going back to evrima

[glacial matrix]

you have no dedicated GPU so you unfortunately cannot play evrima

[hardy ravine]

Are u kidding me

Before the update came out, it worked fine

I think the update just broke the game

[glacial matrix]

No

The update uses a new game engine, which requires a dedicated GPU

[hardy ravine]

How do i setup dedicated GPU

[glacial matrix]

laptop or PC? I think if I remember it is a laptop?

[hardy ravine]

yes

its a laptop

[glacial matrix]

you can't then

[hardy ravine]

wow

[glacial matrix]

you can try a cloud service

[hardy ravine]

does that work on laptop?

[glacial matrix]

do you know what cloud is?

[hardy ravine]

yea ik what

it means

[glacial matrix]

cloud has nothing to do with a pc or a laptop

[glacial matrix]

#🔧-evrima-troubleshooting-🔧 message

[dense stratus]

sadly didn't work

[glacial matrix]

Close the game
Right click the Isle in your Steam library
Click Properties
Delete any text present in the Launch Options text box
Reopen the game

you said you don't have launch options entered tho - that is usually the culprit, so it will get more complicated to troubleshoot

[uncut totem]

3 times losing my progress after safe logout on EU 2
Don't have this issue on other serv

[dense stratus]

that seems to be working, thank you!!

[glacial matrix]

you're welcome but why'd you say no earlier instead of checking?

[nimble atlas]

@untold pagoda

[dusk token]

Hi, sorry to bother you, can you please tell me how to play? Before the update it worked

[frozen forum]

unnofficial

[glacial matrix]

show me this:

[untold pagoda]

wdym by delete any texte present in the launch options text box, wwhats that?

[hollow kayak]

@restive vault stuck in a hole as an allo right now in US 2 cloud i be let out please?

[glacial matrix]

follow the instructions

[untold pagoda]

i did

[glacial matrix]

unofficial is not an OS

[untold pagoda]

idk what i delete?

[glacial matrix]

what's the question then?

[untold pagoda]

i dont find ur text box

[tidal fulcrum]

does anyone else have an issue where you are looking at servers but clicking join just does nothing

[untold pagoda]

what do i delete?

[dusk token]

its ok the photo?

[loud ocean]

has anyone had an error when sparring with trike as a rex?

[untold pagoda]

@glacial matrix

[low spade]

this happens whenever i quit the isle, it wont let me end task in task manager either and prevents me from playing any other game with Easy Anti-Cheat. could somebody let me know if this is a bug i need to report or if there's a solution? this happens every time

and steam also will be stuck in the 'stopping' state when i try to stop through steam

[glacial matrix]

Close the game
Right click the Isle in your Steam library
Click Properties
Delete any text present in the Launch Options text box
Reopen the game

[untold pagoda]

bro whats any text preseent

ive no text

[glacial matrix]

I do not have this issue but have looked up methods to do it via the OS and so far have no had any feedback giving success. Make sure windows is up to date. A reboot will fix it.

[glacial matrix]

you're not following the instructions

[low spade]

should i maybe reinstall the game you think?

[untold pagoda]

bro

[glacial matrix]

You do not have a dedicated GPU so unfortunately, you cannot run Evrima 🙁

[untold pagoda]

i literaly do the instruction

[glacial matrix]

Restarting your PC will fix it. Do you happen to have fast boot on?

[twilit glacier]

Does anyone know whats wrong with US 5 its been stuck at 102 since last night other people been bringing it up too

[glacial matrix]

you're not

[untold pagoda]

?

[dusk token]

but before the uptade work

[low spade]

it happens even after every restart, i can check if i have fast boot on in BIOs. should i have it on or off?

[untold pagoda]

when?

[glacial matrix]

new update uses a new engine afaik which requires a dedicate GPU. yours is integrated

[untold pagoda]

Close the game
Right click the Isle in your Steam library
Click Properties
Delete any text present in the Launch Options text box
Reopen the game

i did all of this?

[gloomy chasm]

I keep losing lots of aging progress on my dino after safe logging

[glacial matrix]

post a screenshot of your launch options text box.

[untold pagoda]

but im suck here Close the game
Right click the Isle in your Steam library
Click Properties

[glacial matrix]

servers been having issues today - epic was having issues early

[untold pagoda]

whats launch option text box

where do you see it

im not seeing it

[gloomy chasm]

do I just cope

[glacial matrix]

Close the game
Right click the Isle in your Steam library
Click Properties

[untold pagoda]

bro

i did it

[glacial matrix]

yeah we all are atm 🙁

[glacial matrix]

and what do you get after that

[glacial matrix]

Options De Lancement is Launch Options

It is empty - good

[rough vale]

i am stuck

[glacial matrix]

"THIS IS NOT AN UNSTUCK REQUEST OR HACKER REPORT CHANNEL. USE THE OFFICIAL SERVER CHANNELS INSTEAD."

[glacial matrix]

it's not in bios - I'd recommend disabling it

[cinder fog]

https://medal.tv/games/the-isle/clips/lN4Du060m3mrWm9YW?invite=cr-MSxYTXUsNDQ0NDE2NzM4&v=60 anyone know how to correct this? i tried deleting my config file already no change

[glacial matrix]

show me your gameplay settings

[cinder fog]

let me load on give me one moment, some of them need tuning ( i didnt swap them all back after wiping my file)

[glacial matrix]

was suspecting foliage to be enabled and it isn't

[glacial matrix]

check for GPU driver updates

[cinder fog]

is it possibly my graphics card causing it? i might be behind on driver updates i just installed a new one on christmas 😭

[tired agate]

has anyone else run into a bug where if two rexes are crushing eachother then the one that doesnt get the crush cannot do any attacks at all?

[glacial matrix]

check driver updates

[restive mirage]

does anyone know how to fix this error? I've tried clicking on the InstallAntiCheat and it doesn't seem to do anything? ive also tried clicking on it and running it as administrator. I've also tried going into steam and verifying the files integrity and nothing seems to be working

[glacial matrix]

https://www.youtube.com/watch?si=GKenys3odndDrvMq&v=20ElNp8q7pk&feature=youtu.be

[cinder fog]

will do and will get back to you on that

[glacial matrix]

okie dokie, gl

[restive mirage]

ill try this thank you

[glacial matrix]

thank Kouga, I'm just a messenger 🙂

[restive mirage]

YAY method two worked thank god lol

[glacial matrix]

seems to be the most common fix - happy hunting

[restive mirage]

a little annoying that now I got to keep VR chat on my pc though :/ (I tried uninstalling it after it worked and the same error for the isle just came back)

[glacial matrix]

a workaround is a workaround i'd be annoyed about that too tho

[median nova]

Any server I'm able to join works for a while, then kicks me with nonstop fatal errors.

[copper tide]

Whats with this instance thing friends join the same server and are at same spot but cant see them???

[glacial matrix]

bad unofficial server probably

[cinder fog]

heres your update https://medal.tv/games/the-isle/clips/lNoSLTfSEz9Co09M6?invite=cr-MSxrZGcsNDQ0NDE2NzM4

[glacial matrix]

I was trying to help. if you wanna be nasty, gl.

[cinder fog]

? i wasnt trying to be nasty at all im sorry if it came off that way :(

[median nova]

It's been other unofficials too, and SA1 is also fatal erroring for me too now. it seems to be related to my rex's size or something.

[glacial matrix]

can try the pinned messages. also, servers have been having issues all day. maybe try again tomorrow

[glacial matrix]

Ill disregard.. just trying to help. what other troubleshooting have you done so I don't repeat?

[cinder fog]

no worries, i still apologise i genuinely meant nothing bad by it, just showing you a newer clip where there is still the same issue.
so far ive:
tinkered with my graphics settings
deleted the config file
updated my drivers

thats all ive done so far in terms of troubleshooting

[glacial matrix]

same server? official or unofficial?

[cinder fog]

official and same server yes, i havent tried other servers yet

[median nova]

Yep the server I said worked on official yesterday doesn't work now, and the other unnofficial server I joined to play on while waiting for the first to recover has also begun to fatally error on login.

I also know that having the dino wiped on the unofficial servers fixed it for other people

[glacial matrix]

usual issues aren't it then, something deeper. could be related to the server issues been happening today, not sure. what cpu you have?

[cinder fog]

heres my cpu, i think its just a me issue because my buddies can swim just fine on the same server

[shrewd drift]

Should i expect to have my dinos on official servers wiped randomly? lost a 60%ish deino to a server restart. safe logged 4 minutes before the restart

[glacial matrix]

is there a bios update you can do?

[shrewd drift]

but like the other dinos i made today werent deleted. just that one

[glacial matrix]

servers been having issues all day. play at your own risk imo

[cinder fog]

Id have to check, give me one moment im gonna double check and make sure it’s not my graphics card

[stiff birch]

(Asking for a friend)
Anyone know why, when opening the isle, it breaks discord? They've tried validating their files, restarting their computer, running steam/discord as administrator and the other as not. Anyone know how to fix this?

[glacial matrix]

check for a bios update - not one of the ones I'm familiar with that had big issues but around the period

[glacial matrix]

turn off overlay?

[stiff birch]

She doesn't have it on

[glacial matrix]

sounds like a windows issue then

[stiff birch]

Yeah

[glacial matrix]

win10?

[stiff birch]

Yeah

[glacial matrix]

bad

"Windows 10's official end-of-life (EOL) was October 14, 2025, meaning it no longer receives free security updates, technical support, or features"

[stiff birch]

Ahh

We'll try that

Updating it, I mean

[glacial matrix]

I'm guessing so don't shoot me

[stiff birch]

All good 😂

[white pewter]

So first time playing this since update. All my settings got deleted. Joined a game and my screen is all zommed in, anything around the edges is just off screen. I got most of my controls set correctly and the resolution set, but its still cut off at the edges. anyone have this issue or have an idea how to fix it? Been a long time since I set this up initially so maybe i'm forgetting something.

[glacial matrix]

turn off dlss

[stiff birch]

Dlss doesn't work for that, I have that issue. It's just because the UI is screwed. Fullscreen fixes it, but I tab out constantly so I'm just dealing with it

If your screen is too big for what the devs made the UI for, it will stretch

Fullscreen and the Windowed version fixes it, I should say

Windowed fullscreen doesn't

[white pewter]

wow yeah that sucks, guess i'll live with it. ngl, not loving the ui so far. thanks for the response

[stiff birch]

Same, not sure why they even changed it 😂

[white pewter]

Yeah, guess i'm glad ill be off on vacation for 3 weeks hopefully they get things fixed by the time i come back. I'm fine with the update other than that. I understand they did a light build though so maybe this is part of the challenge with that.

[stiff birch]

Yeah... I was not pleased with this update in the slightest. Hopefully they fix the UI in that time!!

[white pewter]

Yeah I tried the other window settings and didn't fix it.

[tough spire]

hey guys, what do i do if this just keeps loading forever? it will load all official servers swiftly but nothing else. tried verifying my files + restarting the isle, but nothing is working

i was fatal error'd a while before this and "disconnected" before this happened

restarted my pc and it fixed. no clue what that was about...

[torpid crest]

stuck on this no matter what server i try join?

[robust charm]

having a data aquasition failed issue when i try and join ques, any fixes?

[raven berry]

Im having the exact same issue. Have been since this new update came out

[gloomy chasm]

log>lose progression

safe log>lose progression

game is unplayable

[cinder fog]

make sure this is blank under properties

@raven berry

i had that problem and clearing it solved it

[raven berry]

THANK YOU OMG

[cinder fog]

np! have fun hopefully u have no more issues

[zenith linden]

Does anyone know why whenebver i try to join a servers queue (AU 3) that it tells me Data Aquisition failed... ive restarted pc and game. why is this happening?

[stray trail]

so I had a deino on US 2 and it got stuck, I tried unstuck twice and it didnt work so I tried safelogging, and it reversed time to when I was an 18 percent allo like 4 hours ago...

[zenith linden]

server saves are not working. i dont know what the issue is. people are losing dinos completely upon safe log

[muted canyon]

i keeping getting disconnected from na severs it says unsupported region anyone know how to fix it

[prime ridge]

Offical US 6 OddSyerngy I'm stuck send help

[shrewd solstice]

evirma says i do not have anti cheat installed, could someone help

[tired marlin]

Official AU1 - L1D15 - Spawned inside a mountain, can someone TP me out

[tender glen]

how do i solve the eac thing, like I dont even have the easy cheat exe, only bat file and settings.json

[steep copper]

im having the same loading options how do i find this to check if its blank

nvm i found it, i cleared it and im going to see if it works

[vague kite]

i got a rex that somehow got overwritten on us 9 when the server crashed to a save back when it was a juvi but i saved 2 times before that

[misty flax]

my rex did the same but i havent crashed at all 😥

[solar tartan]

Can anybody explain to me why everytime I log in to a server past 3 days the ping flew up to 200+ and remained there. I have decent specs that run the game smoothly.

[steep copper]

It worked!

[dry wharf]

Im getting huge lag spikes and fps drop, anyone having the same issue?

[solar tartan]

Yeah on eu6. I'm on eu3 now it's fine

For me anyway...

[sour meteor]

i haave problema with easy anticheat, how can i fix it? thx

[eternal pivot]

https://www.youtube.com/watch?v=20ElNp8q7pk

[eternal pivot]

See above

[sour meteor]

ok thx

[proper sun]

i made a dino, spawned in stuck inside a rock and cant get out, how do i fix that?

[graceful mortar]

Is it a known bug that mutations shows 0% value on everything now?

[dense grail]

Do /unstuck

In ur chat in game

[wraith mountain]

I was on my way to becoming a prime omni on official us 4 server, game crashed, got back on the game to try to join back into server, game said i was cheating basically and then deleted my raptor.... wtf? 2 hours wasted

[summer bison]

Hi! Has anyone had trouble opening the game after the update?

It crash when i try to play

I tried reinstalling the game, changing the beta version, but nothing...The main menu opens as if I were in HT (with blue writing) and then it crashes

[opal river]

I capped my monitor to 144hz at 1440p, my msi shows 144fps but my ingame counter shows 60fps. Vsync,Gsync and all that is disabled. Which one is correct because i cant tell 🧐

[summer bison]

Can anyone help me?

[lusty carbon]

"Data Acquisition Failed" whenever i try to join any queue. Anyone had this problem? Any fixes?

[stuck arrow]

queue is now bugged and dont work properly so you have to join server which is not full

[tender marten]

Guys what can i do, server is infinetly joining

Eac just deleting himself

[lean owl]

Brrrr

[fallow karma]

Anyone know a fix to this issue I’m having, the server list, both official and unofficial refuse to load. It’s stuck in an endless progress of “Scanning All Frequencies”

[stable solstice]

why can i not reset my settings? ive deleted the config file in %localtemp whatever and reset it ingame but it keeps the same options

[craggy brook]

Meu servidor não entra

[fallow karma]

Restarting my whole pc did the trick, if anyone knows how on earth that fixed it but not restarting the game. Please tell me as I am curious

[stable solstice]

anyone know how to reset the graphics? bc it is horrible. cant play like this

[empty aspen]

I haven't even been able to play this game yet, and I'm already dealing with major issues for two straight days I can't load into any server, the server list won't pop up and the game won't close properly when I try to exit

[hot swallow]

Anyone else having massive lag on AU1-3?

[stable solstice]

why does my game look like this? i cannot reset the settings no matter what i try

[tender marten]

I'm having trouble with my servers. When I log in, the server takes forever to load and eventually crashes with an error
you know what is this?

What i need to do

?

[hot swallow]

Servers are cooked

[tender marten]

Rlly?

[hot swallow]

Yeah, i'm moving and getting stutters constantly lol

[tender marten]

Do you know, when this trouble be fixed?

[tawny vault]

Is it a known issue regarding the fps drop?

[spare belfry]

what is this Update for 2day? Is 7.5 finally coming out?

[stable solstice]

i finally got it to work but now my fps is a whole solid 3

[hardy oracle]

I am on Official EU 1 and i am stuck. Any Admin on that can unstuck me?

I am on Official EU 1 and i am stuck. My Name is Lefey2006. Any Admin on that can unstuck me?

[thin crater]

anyone else getting constantly get fatal crashes?

[stable solstice]

@fading frost look at this

[tawny vault]

Think it's a known issue because others are experiencing the same.

[tawny vault]

@stable solstice

[stable solstice]

its insane that im able to run the cyberpunk, elden ring, rdr2 and others on the highest/almost the highest settings and a small indie game like this im unable to run

[tawny vault]

Same. Hopefully they are working on it because there are others facing the same issues.

[stable solstice]

@fading frost lmao

[stable solstice]

i honestly doubt it. i feel like they do not listen to any feedback whatsoever

also who in their right mind drops an highly anticipated patch just before the holidays, when everyone finally has time and then goes on holidays themselves

[stable solstice]

its actually insane

[tawny vault]

Yeh idk, I hope they get to it soon.

[tender marten]

What i need do, i cant join official servers, i joining and he infinetly loading and lefting

[fading frost]

What is this omg. That's so bad

[still bobcat]

Guys my US8 prime allo is gone. I safely logged off yesterday

[steel zodiac]

us8 is cooked

I've grown my rex from juvie to sub 3 times just to be put back in the same spot at 57kg on him

[pine walrus]

The Isle doesn't register as closed on Steam and stays indefinitely in the "running" state. This happened after an update. Only restarting the computer helps. I can't see the game in Task Manager. What should I do?

[tawny vault]

Also have that issue.

[fallow hull]

Is the queue still not working?

[pine walrus]

looks like finishing the steam's process via task maganer helps, tho it is a very stupid solution

[agile solstice]

It says easy anticheat is not installed. Ive deleted saved folder, deleted easy anticheat folder and also reinstalled the game multiple times. it wont work. can someone please help me

[tough tulip]

there are invicible walls all over this area -124,296.586, 206,957.786, 20,357.633

mainly in the forrest we are out of forrrest and we dont have that enymore

by the water edge

[agile solstice]

it keeps sasying this even tho it is installed. i dont know what to do anymore..................

[fringe perch]

someone know how after restart the survers my dinosuckus i play like 3.4hours and i save logout AND my dino is gone i dont see him on eny survers and i save logout him on the best HIDEN spot ever i see??!!!?? SOMEONE HELP???!!

[sweet coral]

Gj

[sweet coral]

Ok im not the only one.. wtf this game

[fringe perch]

game hard to say..

[sweet coral]

For sure

[deft cargo]

My 73% stego being set back to 15% for no reason

[coral jay]

i cant log into my prime allo that is in au3 has been entombed 3 times? but i can log into any other servers without a problem.... @restive vault

[dusk parrot]

I can't join any EU servers? It just gets stuck on the connecting screen or the connect button just does nothing

[wet wadi]

me too i can only join eu 2

[fringe perch]

i lost my dimosuckus like u but i was 50% and being back to 30% and now i dont have this dino

[junior cypress]

me and my friend see different player counts for the same server inside and outside the server, and its a big difference, he sees 28 players while I see 99

[warm hull]

Good evening! Why am I getting 500 ping and 1 fps when I enter certain areas, especially in forests? Meanwhile, friends who don't necessarily have a better connection or a good PC don't experience the same lag as me? My graphic card is Geforce rtx 3080

[ashen oracle]

#🐞-evrima-bug-reports-🐞

[prisma kestrel]

Is anyone else trying to join a US server just for it to tell them they don't have a dinosaur on that server even though they do? I tried to log in as my Rex and it went to the dinosaur pick screen I logged out and logged back in and it fixed

[fringe perch]

FIX the game plsssss!!!! AND after release the game (this is a so good game).... i lost 8hours rex bc surver rest and now i dont have noting

[gentle wolf]

Has anyone found a fix for the fatal error msg that prevents the game from opening?

[fierce reef]

<@&505047238674874368> yo can someone reply this is unreal lost a 85% Rex bc the na9 just crashed now it shows its 6% from login menu

Can I even get it back and can someone reply

[jovial spear]

Hey how do I shut down the game? Do I seriously have to restart my entire computer? Task manager can't close it, and I can't, as an admin to my machine, stop the application from running. That's a virus.

[cerulean shell]

I just got disconnected after spending 6 hours getting to sub adult rex and now its gone!!!!! Is this normal or will it come back?

[drowsy quarry]

buying a dedicated GPU works

incase you don't have one

[abstract lance]

I need help with my game not closing after it crashed with a fatal error

[prisma arch]

US 3 just crashed with an error and deleted my 50% dibble, and now I am having the same issue with the exe not shutting down lol

[cerulean shell]

My 50% rex was just deleted from US 3 too and now can't get back on as server is full

[reef narwhal]

Mine deleted too

Cca60% allo

[civic bloom]

I'm trying to download the isle but it keeps telling me when im launching it that I dont have easy anticheat installed, but I'm WATCHING it download right now, why??

[coral jay]

i cant log into my prime allo that is in au3 has been entombed 3 times? but i can log into any other servers without a problem.... <@&505047238674874368>

[reef narwhal]

I need to start over or they give me Back mine dino

[abstract lance]

This is on petits right

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[fierce reef]

Dawg these admin dgaf😭

Got content creators grinding

[drowsy quarry]

admins don't have responsibility to help in the troubleshooting channel

Now I do B)

[fierce reef]

No one gotten a reply and like 10+ ppl lost full prog

Everyone pinging asking for any info

[coral jay]

where do we post to get their attention?

[fierce reef]

Not 1 reply

They do NOT gaf

[fierce reef]

W

[drowsy quarry]

any Evrima chat

but today is Sunday I don't know if they're gonna help on something

[fierce reef]

😭

You would swear this is the first month of this game in beta

[deep smelt]

jo a short question why is the "join queue" away i need to refresh all nthe time and look if they have 99pp online than i can conect is that now normel?

[reef narwhal]

[drowsy quarry]

yes

[jovial spear]

I think it's important to remember that the devs are on winter holiday right now, guys. They're not going to be able to get to the issues until at least January

[agile solstice]

shouldve waited to release the most destroyed update then

[deep smelt]

omg thats not nice i dont like the new ui and is not nice with the "new Queue"

[jovial spear]

They can't make everyone happy. This community is upset and angry no matter what.

[agile solstice]

why would you releasse smh thats proven to be buggy af and then go on holidayss like who does that???

[drowsy quarry]

because people demanded it

[jovial spear]

^

It's also not that big of a deal

[drowsy quarry]

you all wanted to play rex no matter what.

[jovial spear]

^

I think the update is fine

[drowsy quarry]

I think it's unbalanced

[jovial spear]

It's good enough to play and I'm confident it'll be fixed after they get back from break, so it's ok for now

[agile solstice]

they shouldnt listen to people who pressure them no matter what. also no i never wanted to play rex. the game just broke. I cant even play btw ive already asked multiple times for help but noone helps me

[jovial spear]

It's ok. It'll be fixed. Just try to have some patience and play a different game.

[runic roost]

How to Fix DirectX 12 is Not Supported on Your System?

[agile solstice]

like wait till its finished, then release it. its not that hard fr. they couldve just released the elder system without rex and allo and that wouldve been much less buggy and unbalanced imo

[placid trout]

if im getting stuck on the connecting screen what should i do

[runic roost]

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument. any help please

[reef narwhal]

Me too

[agile solstice]

the easy anti cheat problem? Its been here for more than a year... I cant play the game atm because it says eac is not installed. I already tried every pinned message but it wont work out

[jovial spear]

🤷 I guess it's too hard for some people to come back to something later. Say these things when it's that they're back

Don't keep bashing your head against it if you've done all you can. It's probably not your fault. Just do something else.

[fierce reef]

Dawg it’s a video game not everyone on the team should be on holiday coordinating that isn’t our job we bought a game to play the game

[drowsy quarry]

what's your GPU name

[fierce reef]

Not everyone has all day

To play the isle

[jovial spear]

the devs are humans. They deserve to have a winter break. that is wild to say lol.

[fierce reef]

Dude how many other games do you play

They always have devs active its apart of the job

It’s a maintenance job

[drowsy quarry]

you can play just fine

https://www.youtube.com/watch?v=20ElNp8q7pk

[jovial spear]

Project Zomboid, Stardew Valley, DayZ, WolfQuest, LoL, Rimworld, RainWorld, Cult of the Lamb, CARRION, Beasts of Bermuda, Red Dead.... do you only play The Isle?

It's not hard to realize you did all you could and step back, keep your cool, and do something else 🤷

[tawny vault]

@stable solstice @lean owl turn off lumen, there are still some fps drops , but not major anymore.

[fierce reef]

Dawg it’s just the point of getting a game then not being able to play it and there being no answer is abnormal yk your not going to get a treat for meat riding the admins and devs

[agile solstice]

yeah all my friends playing isle but i cant its really frustrating and noones helping aswell. I even tried to update windows, but it says my hardware doesnt have the requirements for the update. so idk

[fierce reef]

I am lit doing sum else im just seeing if they will say anything at all

[dull summit]

why am i not able to connect to any server im trynna join

[dusk crane]

i cant join any server why? it just shows this

[jovial spear]

You did all you could! Don't feel bad. Try again later. Maybe eat some holiday leftovers. It's ok. It'll be ok.

[runic roost]

AMD Radeon R7 360

[jovial spear]

Every year, the devs go on holiday break between Dec. 20th and somewhere in the middle of January. Expect a timeline like that.

[dull summit]

why is it not possible for me to connect or stand in any queue

i press connect nothing happens i press join queue and it loads and then gives me error sign how do i fix that

[drowsy quarry]

is that the only GPU you have listed on your tasks manager > performance?

[dull summit]

why is it not possible for me to connect or stand in any queue
i press connect nothing happens i press join queue and it loads and then gives me error sign how do i fix that

[runic roost]

amd radeon (tm) r7 360 series

[agile solstice]

the vr chat method worked, thank you!!! They should pin this in messsages!

[drowsy quarry]

sadly that GPU is very old

have you tried updating your GPU drivers and making sure windows is updated too?

there's a small chance it could run the game

[runic roost]

i fixed it

working now

[drowsy quarry]

good

[quaint steppe]

same, verifying game files and flushing dns did not work

[drowsy quarry]

there's no queue

[drowsy quarry]

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

try this

[quaint steppe]

Nothing there

[drowsy quarry]

download Hordetest, launch it and come back

to Evrima, I mean

[ancient otter]

god damn they really need to put out their fingers out their you know what and start work for real, they have a really good game but they'll kill it if they don't want to work hard enough having so much issues and not doing anything to fix it is unbearable i can't connect neither, and we already had this issue yesterday i'm really thinking about going to PoT at least they don't have all those problems and devs are reactive, it's a shame bc i really prefer the isle to PoT

[drowsy quarry]

why can't you connect

[nova cairn]

this didnt workkk for mee ):

[plain iron]

omg here I am downloading literally 100s of GB of games hoping that one will install anticheat and its VR chat

[ancient otter]

same issue as many others i choose a server below full obviously but get stuck into the connect screen

[drowsy quarry]

ye VRchat is the best choice, it's only 1gb

[drowsy quarry]

try this ** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[drowsy quarry]

can you connect to unofficial servers?

and try the above option too

[nova cairn]

let mee tryyy

[ancient otter]

i did not have anything written here i'm trying again rn just in case

[quaint steppe]

didn't work

[ancient otter]

doesn't work neither for me

[drowsy quarry]

weird, usually works 🤔

at the worst cause you suffered a ghost ban

[nova cairn]

i cannn

[quaint steppe]

nothing downloaded when i swapped to hordetest, i verified files to make sure. it was weird

[drowsy quarry]

good, the issue is on the other servers then

[drowsy quarry]

nah it's normal, they're the same version

[quaint steppe]

I can't connect to unofficial servers either

[sick mesa]

why game crashes when i have 100+ fps?

[native grail]

i am stuck in a pit how do i get out ?

[drowsy quarry]

/unstuck

[drowsy quarry]

try a few others just to be sure

[quaint steppe]

ok

[drowsy quarry]

but I think it has no fix for now unless you try joining from another account

[lean owl]

Ahh okay thanks will try it tomorrow

[drowsy quarry]

if it works, it was a ghost ban

[quaint steppe]

another account lol

[drowsy quarry]

yeah not so rare right now

I think I counted about 20 ppl with this issue

[nova cairn]

my firends also cant joinnn official severrss (2 others)

[ancient otter]

what for i never broke any rules of any servers X')

[drowsy quarry]

it's automatic

[native grail]

dose it work on officel servers ? because nothing is happening

[drowsy quarry]

anticheat problem

[quaint steppe]

Oh i joined an unofficial server

maybe

yep

[drowsy quarry]

it works, but make sure you're not near other players

to try again, exit the server, come back and paste it as soon as you enter

[native grail]

okey

[drowsy quarry]

usually works better

[drowsy quarry]

good

[quaint steppe]

will i be able to join official servers now that unofficial connected

[drowsy quarry]

try

[nova cairn]

mine still dosent let me join official severs i was on one elear today but now i cant join any at alll

[quaint steppe]

doesn't seem like it, ill wait another minute to make sure

[drowsy quarry]

are you joining full ones?

try the most empty possible

[quaint steppe]

20/100

[drowsy quarry]

since we have no queue right now

[drowsy quarry]

are there any others that are easy to join?

I've heard that some servers (especially) are faulty

even if you're from US, try the EU ones or vice versa

[quaint steppe]

i can look aroun, ive been trying na 2

[drowsy quarry]

yeah try the others

[quaint steppe]

I will keep a list for u if u want infro

[drowsy quarry]

I do

[nova cairn]

one worked au 3

[ancient otter]

well still don't work for me

[drowsy quarry]

official servers are really buggy

I didn't even tried to join a single one

[runic roost]

i need help to fix The Isle Error The UE-TheIsle Game has crashed and will close

[quaint steppe]

Connecting from US EAST North
NA
- 1  : FULL
- 2  : X (Consistently 20/100)
- 2  : FULL
- 4  : FULL
- 5  : FULL
- 6  : FULL
- 8  : X (Consistently 46/100)
- 9  : X (Consistently 70/100)
EU
- 1  : FULL
- 2  : FULL
- 3  : FULL
- 4  : FULL
- 5  : FULL
- 6  : FULL
- 7  : X (99/100)
- 8  : FULL
AU
- 1  : Connected! (96/100) Tried twice to verify.
- 2  : X (16/100)
- 3  : Connected! (92/100)

[drowsy quarry]

yeah I do think NA servers are buggy

I remember it happened in Hordetest too

somehow the EU ones were the most stable

[pine nebula]

Are the rollbacks a permanent thing or is there a fix? My dino just went from 62% back to 37%. Was playing yesterday and safelogged last night

[ancient otter]

again .... great game but rn their doing an ubisoft, every single updates they make they break the game i'm wondering if they engaged some of staff ubi fired when they got bought by tenscent

[primal sky]

I'm brand new to this game and safelogged last night off one of the official us servers, but now the server doesn't show me as having anything saved. Anyone know a fix or do I just have to restart?

[ancient otter]

you're not the only one, and tbh i think it's coming from the game and you will not get compensated for your loss i'm afraid, but normally you should keep your dino at the progression you let him when you logged off

[runic roost]

i need help to fix The Isle Error The UE-TheIsle Game has crashed and will close

[primal sky]

ah alright that sucks but at least i wasnt too far, thanks

[ancient otter]

you're welcome sir

[ancient otter]

try to go to this link they explain a few things about bugs like this if it can work for you then you're lucky https://docs.google.com/document/d/1o8xsbfZKesdLpvViUdnYwVkG2SiqEuFkw8W3qslI7V0/preview?pru=AAABcu_-xeU*OQUsVqcB068eLF2ldxAuYw#heading=h.jw95dufthf9c

[wintry karma]

Just got the game, usually running at around 130 fps, right now I have 1. Ping was around 30, now 300. Task manager says nothing is anywhere near capped out. Any fix?

[ancient otter]

yeah try to look into the pinned troubleshooting but rn you will not get any help from any of the devs and i just verified i can join any unofficial servers so their servers are down

[plain jetty]

This has always been my experience. US servers bounce way more than EU servers, and to bigger extremes. With EU, sure I'm at 150, but it stays at 150 with only a few jumps in a session.

[drowsy quarry]

same

[wet brook]

same, how to fix this

[drowsy quarry]

try do disable foliage physics

[wintry karma]

already tried

[slow agate]

anyone else seem to bne having the issue of connecting to servers?

[rustic prawn]

yeah there are some problems

[slow agate]

any fixes out that ya know of?

[shadow locust]

I'm stuck and /unstuck doesn't work what can I do? 🙁

[viral totem]

does anyone else log into a server and instead of it already being loaded it loads everything all at once?

[gusty flicker]

me too

[gusty flicker]

so i was doing this but...

Head to C:\Users\yournamehere\AppData\Local\ (video tutorial)
Locate and delete the “TheIsle” folder
Reinstall via Steam

[shut rune]

Is there ANY progress on pin pointing what causes you to loss a Dino on a server even if it safe logged? I played Rex literally all day yesterday and got to 63.7% in one sitting that was 100% prime eligible and logged at 4:30 am last night only to come back to us3 and my progress’s is all gone?! This is horrendously discouraging to play this game at all let alone an apex that takes 10-24 hours to grow depending on diet, and to literally just have it deleted over night for no apparent reason.

[gusty flicker]

the video is no longer available

the video tutorial no longer exist

[winter python]

1. If running The Isle, exit the game.
2. Press the Windows key
3. Type %localappdata% then press Enter.
4. Find "TheIsle" folder. Delete it

[slow agate]

press windows key and type in %appdata% click it and make sure you come back to this tab and hit local

[gusty flicker]

ty

[pine nebula]

No. Apparently its a server side issue where if you miss the one spot of the day to safe log your progress wont be saved. Happened to myself and three friends after playing yesterday for six hours only to go from almost FG back to 36%. No fix for it.

My suggestion would be to find a different game to play for the time being or play dinos that are easy and quick to grow that you dont really care about losing progress on d:

[slow agate]

still trying to figure out this connection issue

[drowsy quarry]

seems to work better on EU servers

and unofficials tend to work too

also this

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[nova ice]

Close out steam completely, open it after a couple of minutes, and then try the isle again.

[dire raft]

anyone know how to fix getting stuck in the connecting to server screen?

[slow agate]

I’ll try this but does it on any server so I’m just confused

[drowsy quarry]

2 messages above

[slow agate]

That seemed to work

[drowsy quarry]

yeah would be great if you find servers like 97/100

cause the 99/100 is difficult to join due to not having a queue

[slow agate]

I was trying on servers with 0 people on em

[tranquil cradle]

anyone know how to fix this? only happensw to a single server

[drowsy quarry]

has a chance they wouldn't work, but I'm glad they do

[drowsy quarry]

that server is broken

[ancient otter]

again the official servers are completely bugged out only three of them seems to work, try to go to an unofficial one it worked for me

[tranquil cradle]

only is happening to me and 2 other people, the rest is getting in fine

ping stays at 0 or -1000

[drowsy quarry]

how many people are in

[shut rune]

This is the bs we have to deal with bc people rushed the devs to push an unstable patch to main branch, great…

[dire raft]

its server side not the updates fault, EOS is having issues

[pine nebula]

Yup 100%. I played many hours on HT and when I learned it was ALL coming to Evrima well...those who played already knew what was gonna happen.

Multiple issues that were never fixed or had a bandaid slapped on before migrating over to Evrima. All we can do is wait...months maybe for things to be more stable

[shut rune]

Regardless this wasn’t happening to official servers before patch

[dire raft]

crazy thought maybe its because Epic Online Services and steam werent having issues before the update, but hey thats just me.

[covert mural]

Why did they changed the rex broadcast sound?

[pine nebula]

It has an alternate broadcast which is pretty neat imho

[teal dune]

Does anyone know why I get an infinite loading screen when I join a The Isle server?

pleae someone help me😭

but it's here...

[tranquil cradle]

117/200 slots

[teal dune]

please someone help me

[dire raft]

I thought iw as in NA 😭

[teal dune]

lol

so dou you know how to fix?

[dire raft]

my bad fam i thought i went back to NA once i had my problem solved

[dire raft]

@teal dune

[teal dune]

ty imma try

[drowsy quarry]

now I'm not very sure

[gusty flicker]

im still getting the error

[dire raft]

the thing that fixed it for me was switching accounts but i know that wont work for the majority of people 😭

[drowsy quarry]

hmm ghost ban.

[buoyant rose]

just installed evrima and when i launch it says anti cheat not installed and doesnt let me play, what do i do?

[gusty flicker]

see this video

[pine nebula]

Go into the config folder disable anti cheat then reenable it. Should fix the issue

[teal dune]

just remove what?

[drowsy quarry]

see my video

[drowsy quarry]

if there's anything written remove it

[gusty flicker]

i uninstall and install the game and doesnt work

[teal dune]

sorry maybe im dumb but written where? i clicked on properties but i have to see where in properties?

[drowsy quarry]

at launch options

[vernal arch]

Yo are the servers finally fixed, i wasnt able to join earlier.

[teal dune]

there is nothing written on launch option

[fringe cloud]

yo im having the same issue but i restarted my game and the dino i had disappeared

[gusty flicker]

how i fix this?

[teal dune]

lol sorry i cant help

[teal dune]

there is nothing written at launch option

[drowsy quarry]

good, try the other fixes then

[gusty flicker]

i install and uninstall the game but doesnt work

[buoyant rose]

cool thx

[teal dune]

nope nothing

[drowsy quarry]

what servers did you tried

[teal dune]

official EU 7

[teal dune]

official EU 7

[drowsy quarry]

only one?

you definitely need to try others

[teal dune]

i tried the official US 9 too

but it doesnt work too

[drowsy quarry]

try all of them

[placid gulch]

Is there anyway to fix this, I've tried verifying files. and reinstalling

[drowsy quarry]

watch my latest video

[teal dune]

imma try and i'll tell you

[rocky zephyr]

Heyo, so Ive had trouble trying to connect, I'm stuck in the Connecting to server screen. I've reinstalled, deleted the config file, there's nothing in the folder I can see that says "EAC" as an executeable file. I'm at a loss here as to how to connect to the game

[teal dune]

nah bro im still stuck in the Connecting

i just bought it yesterday ahhhh

[gusty flicker]

how i fix this

[frozen phoenix]

Had this issue. Download and launch VR chat on Steam. Totally free. It’ll install EAC for you

[daring heart]

anyone else have experienced that one error after closing the isle (or getting a fatal error) the game window will close but somehow it's still running both on steam and the task manager?

[civic cave]

hi got the game today and sometimes iam able to connect to some server but most of the times all i see is this screen with no ending. i saw ton of comments here about this issue is there any fix yet? restarting the game doesnt fix it

[teal dune]

why do i have an infinte in connection😭

[winter python]

The system that the Isle's server browser relies on is experiencing issues. Joining servers may be difficult or impossible until Epic is able to fix the problem https://status.epicgames.com/

[winter python]

It's a known issue that's being investigated

[tawny vault]

if u grow up 5-6 hours ur dino

they kill u

[winter python]

@tawny vault This channel is for troubleshooting. Do not give out player names

[tawny vault]

and say overpacking but we protect babys on 10 allo

[harsh echo]

im stuck like this no mater what server i join, my friends have exact same problem. Pls help 🙁

[winter python]

Right click the game in your steam library, click properties, do you see anything in the Launch Options box?

[tawny vault]

how can i report them help me pls

[winter python]

Killing other players isn't reportable

[teal dune]

i have nothing in the Launch Option but i still stuck in the infinity connection

[winter python]

Try verifying the game files, but the connection may be related to the issues that Epic is having

[harsh echo]

nope

[teal dune]

i already tried that

[tawny vault]

not other players bro we protect babys admins kill us

[winter python]

What server are you on?

[tawny vault]

the dino den eu low rules

[winter python]

You'll have to go to their discord server

[civic cave]

thanks will there be any ping once the servers are ok?/is there some X account etc. i should follow

[tawny vault]

ok

ty

[winter python]

This link has the current status! https://status.epicgames.com/

[harsh echo]

i verified and nothing changed

[vapid musk]

are queues still broken?

[gusty flicker]

still getting this

someone can help

[teal dune]

i bought the game yesterday and i have already a prob

[vapid musk]

where do I find these unofficial servers discordss?

[winter python]

Try searching online or in #unofficial-isle-communities

[vapid musk]

oh mb thanks

[cedar canyon]

can i do something when i got killed by hacker?

[dry otter]

I've tried both of those things listed but it didnt work. is there anything else I can do? ;v;

[winter python]

Check the pinned messages in #evrima-na #evrima-eu to see how to report hackers

[harsh echo]

it's been like this for 5 minutes now the server had 40 free slots

[civic cave]

yes i know, but my question was if theres some account with news. like server issues etc. would save a lot of time for both players and admins if there was some quick "servers down" ping on socials, just some qol for both 😄

[gusty flicker]

soemone can help me fix this problem?

[severe sparrow]

where can file a complaint about an unnofficial server admins?

[winter python]

What server were you on?

[severe sparrow]

EU THE DINO DEN LOW RULES 3xGROWTH

[winter python]

Try searching online for their discord

[harsh echo]

pls help

[rustic oxide]

i am stuck on this screen, ive restarted my pc,vertified the game files and reinstalled it, nothing helps my friend is also having the same problem

[severe sparrow]

I spent 5 hours raising a dino and then the admin kicked me and my friend

[alpine ravine]

Yeah I am too

It’s weird

[severe sparrow]

nice admins

[rustic oxide]

yeah ive reinstalled it 3 times cuz maybe the previous installations were corrupt

[alpine ravine]

Bro I do NOT wanna do allat💔

I’m gonna have to reinstall is like 20 times now😭

[severe sparrow]

Because of admins like this i dont want to play the game(

[rustic oxide]

do you know if its only official, or unofficial aswell?

[alpine ravine]

It’s both I think

[gusty flicker]

some help with this?

[alpine ravine]

You have to uninstall steam I think

Or verify your files

[alpine ravine]

This is what I did and it fixed it

[dry otter]

I've tried both things in the most recent troubleshooting video but neither worked ;v;

[gusty flicker]

how i verify my files

ty

[alpine ravine]

Go to the settings

Then properties

[gusty flicker]

so im going to try uninstall steam first

[alpine ravine]

Then files

Alr

[gusty flicker]

if uninstall steam works

ill tell u

so maybe im dumb but

can u tell me how i uninstall steam

[severe sparrow]

Anyway, my complaint here is useless, the admins don't decide anything, it's such admins that ruin good games.

[winter python]

We have nothing to do with the admins on unofficial servers

Go to their discord

[severe sparrow]

I did not find

[teal dune]

im still block in the infinity connection

[severe sparrow]

Can you provide the link?

[winter python]

Try searching in #unofficial-isle-communities

[teal dune]

i cant play anymore with this infinity connection

[winter python]

I'm not sure of anything else to try, sorry

[teal dune]

np

[gusty flicker]

someone can tell me how to uninstall steam

[harsh echo]

same problem no one knows how to fix it it seems

[runic roost]

Fatal error!

Crash in runnable thread PSOPrecompilePool #8

please help

[grand coral]

the servers are down!

patience guys

[radiant kayak]

wish i would've known that sooner. just lost a fully grown Rex i grew for the first time cause it wont let me connect to anything

[grand coral]

yeah you didnt lose it the server should save it

i also had a fg rex

[radiant kayak]

hope so. just isnt showing up anymore on said sever is all

[grand coral]

even if it doesnt pop up when you actually load in it should save

[tight oriole]

hi guys its me again, i dont have dx12 issue anymore i even played for like 5 mins on evrima but after that i just keep getting easy anti cheat error that its not installed

and btw i dont even got setup in eac folder

and reinstalling didnt worked

[alpine ravine]

Prime elder or normal?

[radiant kayak]

@grand coral one more question. How do you tell when the servers are back up? cause it always says there are people in it

[scenic lance]

Does anyone playing on Boosteroid know how to copy paste coordinates from the isle to discord?

[obtuse glacier]

wait are the servers down atm?

[radiant kayak]

thats what ive been told

[grand coral]

prime elder

[grand coral]

those are "phantom" servers

theres not actually people in them

its the amount of people that was in there before servers went down

[tight oriole]

anyone know how to deal with eac not installed error?

[grand coral]

they should be back up hopefully soon

[frail delta]

for some they are, and for others not

this game is wonky af rn

where is my network status xD

[runic roost]

"The UE-TheIsle game has crashed and will close" please help me fix

[twin musk]

If the servers crash do they wipe the dinos?

[rocky sonnet]

why is my normal attack is acting like an alt attack ? using stam and 180 turn ?
i didnt change any settings ffor that.

[alpine ravine]

Does anyone know if servers are back up?

[alpine ravine]

Not usually?

[winter python]

Enable manual alt attacks in the gameplay settings

#evrima-na

[ivory river]

Can someone tell the upper game makers to please add more servers? We have been waiting for over an hour to join in on ANY Eu servers and its FULL. Like...114 instead of 100. Why and how? We just wanna play and unofficials arent our first pick.

[runic roost]

"The UE-TheIsle game has crashed and will close" please help me fix

[ivory river]

good luck waiting

[buoyant pumice]

same. wanted to play with the skin editor at least while waiting, but it crashes when choosing rex

[slate storm]

The server numbers for the population haven't moved at all, and I can't get into the ones that even say they have 70/100. How can this be fixed?

[runic roost]

"The UE-TheIsle game has crashed and will close" please help me fix

[somber phoenix]

Once, I've managed to join a server, I load in and the game instantly drops from 60fps and about 12 ping and shoots to 0 fps and about 500 ping. I'm playing on local servers which I've always played on, and my game has always been able to run at at least 40 fps. Is there something i can reset or has my pc just massively degraded or smthn

[prisma kestrel]

Try deleting config file for the isle and validating files and such

[rocky sonnet]

they are

[somber phoenix]

I'll give that a go, I appreciate it!

[drowsy pike]

ello guys why when i try to join in a official server it stucks on loading ?

[deft cargo]

Mine is also stuck on loading. I press connect and it comes up with the "connection" screen, but never connects me.

[drowsy pike]

yea same to me

[runic roost]

"The UE-TheIsle game has crashed and will close" please help me fix

[viral jacinth]

Same here

Literally just bought the game

[drowsy pike]

eu servers down?

[viral jacinth]

And can’t even play it

I’m in usa

[drowsy pike]

oh

[deft cargo]

i think they are just having problems today honestly

[drowsy pike]

entire world servers are down then

on a damn sunday the only day i have free from work lmao

[buoyant pumice]

AU works lol

[drowsy pike]

damn

[deft cargo]

I have many days free rn since ive had a fever for 3 days

[drowsy pike]

i would play there but 300 poing

ping*

[deft cargo]

yeah i cant do 300 ping

[buoyant pumice]

yeah. xD

[drowsy pike]

xdddd

[copper prairie]

US1 ISNT WORKING WHU IS THAT

[deft cargo]

we dont know

[copper prairie]

On god where is the admins

[viral jacinth]

I love when games have issues that make the game unplayable and devs have nothing at all to say

[drowsy pike]

fr

[tight oriole]

can anybody help me with my problem?

[zinc stone]

so is it just basically all official servers are down?

[glacial matrix]

https://www.youtube.com/watch?v=20ElNp8q7pk

[viral jacinth]

Seems like all servers in general

Can’t connect to anything

[zinc stone]

friend of mine says possibly PP servers working? anyone confirm?

[tight oriole]

thanks i will try it and give an info bout it

much luv gomkamf

[viral jacinth]

I’m in North America and currently all I get is “connecting to server” infinitely

[harsh echo]

80% is like that

[zinc stone]

also where I'm at as well

[viral jacinth]

Any known that are working?

[glacial matrix]

sometimes searching in the chat is easier than waiting. just sayin. gl

[runic roost]

"The UE-TheIsle game has crashed and will close" please help me fix

[viral jacinth]

I tried US6 and US8 and a couple unofficial

[harsh echo]

8 eu used to work but then i got 500 ping and 1 fps an now i cant join

[zinc stone]

can confirm some unofficials are working, just got in one

[viral jacinth]

Good news

[deft cargo]

unofficials seem fine for the most part, but the officials are still down

[ember raven]

I'm seeing servers just fine just cant join them and i seem to be stuck on connect to the server screen.

[azure remnant]

I just bought the game this explains why it doesn't work on EU as well😂

[glacial matrix]

official servers aren't down - I literally just joined

[viral jacinth]

Which one

[safe minnow]

um how fix the anti cheat thingy it randomly wont l;et me boot up my game

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[viral jacinth]

Which server did u get in

[ember raven]

if its not in the video download vr chat for free

it uses the same easy anti cheat as the isle and is only 1-2 gigabytes

[ember raven]

godly wifi?

[fossil flicker]

i cant connect to any offical rn it just makes me load forever ive verifyed files and redownloaded

[drowsy quarry]

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

check this

[glad reef]

same

[viral jacinth]

Ts don’t work

[ember raven]

it was fine yesterday

everyone having problems

even ubisoft

[dense sparrow]

Same issue here - can't join any official servers.

[fossil flicker]

nothing

[drowsy quarry]

good, choose a server that is not completely full

preferably EU server

[ember raven]

it says its stopping the game and its still stopping

[drowsy quarry]

the others kinda hate themselves

[ember raven]

lemme reset my pc

[fossil flicker]

why a eu if im us?

[drowsy quarry]

the other servers hate themselves

inconsistent

[fossil flicker]

is it like a issue rn or?

yesterday it was fine

[drowsy quarry]

it's been an issue since the update

or join unofficial servers

[ember raven]

just reset my pc let's see if it works

nothing, seems like the whole gaming industry is having problems especially ubisoft they got hacked

[azure remnant]

I just joined EU server it works fine?

[obtuse glacier]

i keep ketting client disconnected

[neon zephyr]

Anyone know why I cant get into any servers? it just says Connecting, I have waited 15 minutes on a few different ones that worked a bit ago but nothings working

bro im so confused

does eu work?\

Im just stuck connecting

[azure remnant]

some servers are not working

[neon zephyr]

so unoffical works?

i'll try that

[azure remnant]

Kinda

[ember raven]

so what servers are playable from what we know

[azure remnant]

EU 6 is all that I know off and some unofficials

[ember raven]

anyone know tips for young herras

struggling to find food and survive'

[neon zephyr]

Im new to

Any idea when the servers will be back

[ember raven]

wrong chat

[drowsy pike]

wait in trees

[regal apex]

Is it normal that the connecting to the server is like taking forever?

[ember raven]

for a diet animal?

[drowsy pike]

servers down

today

[regal apex]

Ooh okay

[drowsy pike]

no explanation from admins

[regal apex]

Didnt knew bc servers showed up and had players in,mb

[eternal pivot]

Eat fish

[ember raven]

how do i sneak up on deer and boar?

[eternal pivot]

As a herra you climb nearby trees to set up a jump, once jumping on a victim hold your RMB or you won’t do damage

[drowsy pike]

ppl that are playing wich servers u playing lol

[hazy drift]

I just want to play 😭

[ember raven]

right mouse button i thought it was left thanks for the tip

[magic pine]

hi guys i have a problem in evrima

[rocky gazelle]

guys i died to a hacking ptera, got 1 shotted as prime rex

[magic pine]

i press the connection button to eu 7 right now i wait 30 mins. and its do not coonect me to the serer sameone know what i can do?

[rocky gazelle]

help

[glad reef]

what map should I use?

[drowsy quarry]

vulnona

[azure remnant]

servers down

[eternal pivot]

Next time hit the F2 key to record your session, if you get hit by a hack, you can use that video to report them to the relevant server Admin.. you can still make a report with out it

[ember raven]

for vulnona what map do i chose for envirma

[brittle condor]

report wont get him anywhere, he wont get his dino back.

[steep sequoia]

I closed the game and steam says its still open 🙁

"stopping"

[eternal pivot]

People have been lucky enough to get the dino back, but you at least get back at the cheater for the next guy

[viral totem]

does anyone know how to permanently fix the issue where it infinitely loads the servers? starting to get annoying asf

[eternal pivot]

Try this it may help ___ > Flush dns in your network

Type cmd in windows search > open the Command Prompt as an Administrator, copy and past this > ipconfig /flushdns > hit enter, let it run, then close the command box > try the isle

[viral totem]

Yeah I’ve done that like 10 times now

It keeps doing the same stuff though

Each time it infinitely loads I flush my dns and restart my computer

And then it fixes and does it once again

[kindred kindle]

i picked mutations that allows me to lay eggs on my own
but i cant create nest

[eternal pivot]

Network Firewall?

[eternal pivot]

Not old enough?

[viral totem]

Should I disable it?

[kindred kindle]

94%

[eternal pivot]

not permanently, just to test, you should be able to make exceptions for the isle

[winter python]

What have you done so far?

[viral totem]

Alright I’ll try

[kindred kindle]

just grow my trodoon

[viral totem]

Thanks for the info

[kindred kindle]

i m not infrtile

[winter python]

Did you tap N to place the nest site?

[kindred kindle]

yes

[winter python]

Did you build it?

[kindred kindle]

no it dosent allow me to place it

nothing happends

[winter python]

You have parthenogenesis applied?

[kindred kindle]

yes

otherwise i woud need to look for partner

[winter python]

You might need to try placing the nest elsewhere, or you might be having a keybinding issue

[kindred kindle]

oh works now

seams i cant place it anywhere

tnx

[misty flax]

it wont let me join any server

help

[silver badger]

^same issue

[dim coyote]

same here sorry caps lock

[neat nebula]

Same

[eternal pivot]

Looks like Epics Online Service is having some issues that affect the isle servers

[visual nest]

Any idea if straight up deleting our dinos is part of those issues?

[drowsy quarry]

surely can be

[eternal pivot]

I suspect it is

[torn gorge]

so everyone's dino got deleted im presume ?

[ember raven]

yup

my herra got deleted 3 times

all different servers

[visual nest]

Tried growing something twice in the past 2 days and both got deleted. At this time it's just completely pointless to even play this game, it's beyond broken

[ember raven]

you can play but for only one run

also the thunderstorms are WAY too loud

[vast violet]

I cannot load into any server. Apologies, this is my first rodeo with The Isle.

[ember raven]

same here

[eternal pivot]

Could be an issue with Epic Online Services, that The Isle uses

[vast violet]

Could it be caused because I left my Legacy server IP within the startup field.

[drowsy quarry]

try the EU ones if they're not completely full

[drowsy quarry]

ah.

remove it.

[ember raven]

legacy server Ip?

[eternal pivot]

yep delete it

[drowsy quarry]

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[vast violet]

Trying an US server now.

[drowsy quarry]

US are the most unstable

[ember raven]

im on Us sum

[drowsy quarry]

but can work if you find a half filled one

[ember raven]

i played one with 20 and 70 and no change

still didnt work

[drowsy quarry]

try EU

[simple solar]

I've been trying to connect for about 3 hours, I'm giving up, goodbye!

[vast violet]

How long are loading times when under typical working conditions?

[drowsy quarry]

depends on your pc

[vast violet]

Shucks

[drowsy quarry]

and if the game is on ssd

[ember raven]

15 seconds max for me

[drowsy quarry]

and how fast it is

and your processor work too

[dire raft]

kouga when is prime elder video 😭

[drowsy quarry]

why the rush

[dire raft]

ive failed twice today 🙁 on raptor

[drowsy quarry]

this is gonna be an extremely complete video so I need my time to focus on the minor details

[dire raft]

awesome cant wait!

[drowsy quarry]

the system is hard and I need to make sure people understand every single bit of it

[eternal pivot]

Every Dino is different to reach Elder Prime right?

[drowsy quarry]

not everything, there's a lot of secrets though

most of the stuff I've been seeing is wrong

[vast violet]

32 GB DDR4, RTX 3060 Ti, Ryzen 9 3900X. And it's taken a couple minutes already.

[drowsy quarry]

and I killed a lot of theories

[dire raft]

i can usually get it super reliable but for some reason once in a while or for specific dinosaurs it just doesnt work even though im doing the same exact thing

[lusty kayak]

PLS help. my game works okay but as soon as i try to connect to any server it just keeps loading forever what do i do

[eternal pivot]

Thanks for your work

[drowsy quarry]

<3

[drowsy quarry]

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[lusty kayak]

nothing is there

[dire raft]

what if there is nothing there

[vast violet]

Same here

[ember raven]

just got my first 2 kills and they were off a boar body

[drowsy quarry]

if there's nothing, good, try to join unofficial servers

they work far better than official ones

[dire raft]

nice for some reason in between refreshes now i cant see any servers at all 🙁

[visual nest]

Holy hell now I can't even close the game anymore.. Even through task manager it just straight up refuses to end the process..

[austere spoke]

do you know good unofficial severs?

[drowsy quarry]

indeed, it's like a virus

[eternal pivot]

Try this it may help___ > Flush dns in your network

Type cmd in windows search > open the Command Prompt as an Administrator, copy and past this > ipconfig /flushdns > hit enter, let it run, then close the command box > try the isle

[drowsy quarry]

I don't play unofficial servers

[dire raft]

can someone else confirm this? no offense but someone else was on here the other day giving people instructions to brick their pc's

[vast violet]

I can confirm it's harmless

Flushing DNS is nothing but assuring your network configs aren't messed up.

[drowsy quarry]

I can confirm too

also swapping to Hordetest and then Evrima again tend to work as well

[dire raft]

thank you all. i dont want to be distrusting but im not joking yesterday someone was telling people step by step how to fix a problem and it turned out to be instructions on how to brick your pc

[drowsy quarry]

crazy

[dire raft]

if i cant get into metta's den i will try that @eternal pivot

[vast violet]

Unofficial Server's work for me. Loaded in ~30s.

[tulip grail]

are officials down rn i cant load into any and they not changing player number

[ember raven]

anyone know how to get the organs inside of other dinos, i heard they can give diet right?

[ember raven]

they arent down just not letting ppl join im in one rn

[lusty kayak]

this shi aint working😭

[vast violet]

Loading issue, unknown root cause. May fix randomly depending on situation.

[eternal pivot]

Hopefully it helps

[dire raft]

are the servers frozen or something a lot of the pops havent changed for 15+ minutes

[dire raft]

US8 has been sitting at 46 for ages now

[stuck dirge]

not much player in unofficial tho

[lusty kayak]

for me it just keeps loading infinitely

[tulip grail]

yeah lol ive been trying to log into us 1 but hasnt chagned

[dire raft]

i bet more people are on unofficials then officals wdym there are a dozen servers at least with 300+ pop and a dozen more with over a 100

[eternal pivot]

Epic Online Services that The Isle uses is having issues

[stuck dirge]

where on official us 9 and lost all our progress when we reset the game cuz it just says connecting for 30 minutes

[ember raven]

anyone know how to get organs inside of other dino's i heard they give diets am i right?

[dreamy wasp]

anybody know why the loading times into a server are super long and every time i try joining a que it says "Data acquisition failed"

[tulip grail]

yes either spam e on it then body will lose skin and aim for stomach while esting or if you big enough grab it in your mouth and shake mouse while holding rightnclick

[dreamy wasp]

i cant get into any server

[reef charm]

It helped me. Thanks a lot for your help, by the way

[vast violet]

Try these in order:

• Fully restart Steam
• Restart your PC
• Steam → The Isle → Properties → Launch Options → make sure it’s completely empty

• Flush DNS

ipconfig /flushdns

• Reset Winsock (restart after)

netsh winsock reset

• Turn off VPNs / packet filters
• Temporarily disable firewall or antivirus (just to test)

[eternal pivot]

Could be because Epic Online Services that The Isle servers use is having issues

[dreamy wasp]

thanks for the help

[ember raven]

only works on other people right?

[eternal pivot]

nice summary

[vast violet]

ty

You could also try and run Steam as Administrator
• Change Steam download region (nearest or one over)

• Delete config cache:

%LOCALAPPDATA%\TheIsle\Saved\ (Could be different depending on prefered save location/directories)

[tulip grail]

yeah only poeple no ai

[zenith marten]

is evrima us 9 down?

[mossy bolt]

<@&818552355796287508> I need help with setting original values for my server. I inherited it and want to know what the original values are for the ai/plant spawns and such.

[drowsy quarry]

<3

[hollow fulcrum]

Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.

[ember raven]

yo why when i smell 2 lines pop up on each side and there are 2 big dots on the inside near the lines

[zenith marten]

is evrima us 9 down?

[drowsy pike]

everything is down

[ember raven]

im on us 4 and its fine

[limpid plinth]

This is a sad time right now :C hope it gets fixed soon

[ember raven]

POT is my only hope rn if i get kicked out

[vast violet]

I have just recieved this twice in a row.

[ember raven]

damn

[quaint pike]

Sorry for the ping but did you ever find a fix?? Had similar issues never get addressed in the main or other unofficial servers so am hoping you were luckier 🙏 Currently unable to play The Isle and Path of Titans which is brand new, not sure if it'll be file, anticheat issues, personal hardware or what as VRchat and GTA have ran okay respectively

[ember raven]

i almost died from some wasps

wtf

[zenith marten]

whens it ngetting back up

?

[zealous burrow]

9 hours into a rex i died to a cheating baby trike one tapping me.... so it could be worse lol

[ember raven]

damn

hotspot is delta correct?

[zealous burrow]

Anyone on here know how to stop the game from being a hung process every time you close it? Would love to not have to restart my pc if I ever wanna restart the game or clear out its ram reservation