#🔧-evrima-troubleshooting-🔧

1 messages · Page 240 of 1

visual hare
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rx 9070 is good performance/price

winter python
#

If you really wanna spend money you could get a 70 or 80 instead

drowsy quarry
#

depends on your country

#

i gave "budget-friendly"

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dunno how much you want to spend

zinc granite
#

over a 1k$

#

to ensure this righ here never happen again

winter python
#

On just the GPU? You might need to upgrade other components depending on what you have

zinc granite
#

500$ lower dont matter

zinc granite
lean owl
#

Might be better to just straight up get a new pc xd

raven oxide
#

I have trouble connecting to any EU server after the update... Says connection to the host is lost.. is it just me?

winter python
#

Best case scenario you can probably keep the case and case fans, do you know your CPU and motherboard?

zinc granite
errant mist
#

Hey there...i cant connect to any server and my dino is gone from an unofficial server...but even there i cant choose a location to spawn my deino. Can i fix this somehow?

winter python
errant mist
#

can someone help with the issue?

shrewd haven
#

Same here I cant join neither official nor unofficial server

drowsy quarry
errant mist
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when is it going to be fixed? so i dont check all 30 mins hahah

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addicted...you know

west aurora
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is this also because of the update then?

shrewd haven
#

I got some Data Acquisition Failed on the official servers is that part of this same problem?

wide osprey
#

i use shadow pc can i not longer play evrima? and why?

fiery vale
tame current
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So you cant join full servers. The queue doesnt exist anymore, only not full servers are available. I have no idea why, but as the producers of the game live in America I guess it will be fixed at night (for Europe)

errant mist
tame current
#

but losing dinos at an update is normal

drowsy quarry
kind egret
#

anyway i sended request to steam support now i geting refund yayTI_Troll

fiery vale
night turret
#

Good day time, I don`t have any cheats , but it happened , what should I do to solve problem? I cant connect to the any server.

rigid hare
#

A lot of us have same problem

shrewd haven
#

Yep

night turret
#

❤️

plain salmon
#

The devs will fix the issue, nothing we can really do I dont think

velvet kite
#

Any news on how to fix this?

olive flint
#

cant use sprint after pounced somebody as raptor

carmine salmon
#

Soo what can I do here? I have this ONLY on officials... on unofficials just works fine?

charred marten
shrewd haven
proud chasm
#

Anyone else having the issue that every server is laggy, Official or not?

wide osprey
crisp onyx
#

Not a great start to not having played in over a year

visual nest
#

So I just logged in after a few months of being gone, is it normal that everything looks like there's a super thick layer of fog everywhere? I literally can't see anything and I'm starting to think something is bugging out for me or something... 😂

crisp onyx
visual nest
# proud chasm Same thing is happening to me

I see, well good to know I'm not the only one I guess. I figured maybe it's some kind of weather effect they added but a full ingame day has gone by now and everything is still completely white, can't see a thing

cursive python
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I cant even launch the game rn, it says that anti cheat isnt installed

velvet kite
fluid hatch
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Im getting data acquisition failed for trying to join a queue I tried validating game files and didnt work

short pulsar
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doesn't really matter, every server lagging really badly, like you'll run 10 feet and lag back 10 feet. its not fun at all

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games unplayable

short pulsar
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prob be a few days until these issues are fixed

tiny sinew
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Nice Patch

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I uninstalled the game and delete all Ordners.
But it still wohnt work

shrewd haven
#

I have same issue Its not ur problem

short pulsar
neon hawk
tiny sinew
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but why queue doesnt work anymore

short pulsar
#

idk prob just issues on their end. remember the games not finished.

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it's only a beta branch

limpid marsh
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why i cant join server

short pulsar
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try reinstall the game

pallid spear
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its just server issues

limpid marsh
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its just show

pallid spear
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youll have to wait until they fix it

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either that or just keep trying until it lets you in

limpid marsh
#

i cant join to every server

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i even wait 10 min

terse hazel
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Mines been doing that too

shrewd haven
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Its something on their side

limpid marsh
craggy wadi
#

same issue on my game

real cypress
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the health bar doesnt work for me its always on the same colour.. is that a bug?

terse hazel
limpid marsh
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i try uninstall it and it still not work

fallen vale
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Unofficial Server still dont work..

glossy ember
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bro

fallen vale
glossy ember
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yeah but worked

maiden verge
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what a goofy game

icy sapphire
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guys, after some time my game goes like 5-10 fps. Anyone with this issue?

tall fox
#

Can someone help me?

I can’t play EVRIMA anymore.
The one week before after buying it, it was working fine. After this new update I can’t start it via Shadow PC (VM).

It’s a good sign to block cheaters but I can’t play this great game anymore.

It doesnt work because of easy anti cheat starting procedure.

This is an answer via ShadowPC Support:

„Sorry to hear about the recent anti-cheat issues you experienced with Shadow, and we're looking forward to resolving this with you.“

„Your Shadow PC is a virtual machine, so we remain here and more than happy to work with any developers who are willing to work with us to resolve issues like this. With that in mind, I would highly recommend reaching out to the support for The Isle, as they'll be most familiar with any changes that may have occurred to their anti-cheat software and could be open to adjusting these to allow Shadow PCs through. We had another game that began encountering the same issue last Friday, and were able to work with that developer to get the issue resolved yesterday, thanks to community outreach on both sides to make it a priority for both of us to resolve.“

wide osprey
solar tartan
#

Can I get help with being stuck? Who do I tag?

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<@&505047238674874368>

broken belfry
solar tartan
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Unfortunately...

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I'm stuck i animation on a hill -__-

winter python
random meteor
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Bruhh can't believe they nerfed prime beip

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Is there a voting system or something?

wet brook
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my pc dying when i try to connect to the server

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just freeze and i must turn off the power

grand compass
terse sage
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someone know whats happening?

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i had 0% grow when i get 75% of my carno

winter python
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That's intended

terse sage
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why?

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i cant be prime?

deep surge
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How u get the last bit of growth?

winter python
winter python
marble tangle
terse sage
marble tangle
winter python
deep surge
# winter python What do you mean?

Like the grow stops at 75%, so was just wondering how long it will take to 100 or how to get it.
I just got the game today and i made a new dino, cuz i thought it was bugged when it stopped at 75%

azure salmon
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Frr man

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I have the same problem

terse sage
winter python
frozen epoch
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guys whats wrong with this screen , i won't aple to play hordtest cuz of this so i waited until the apdate come to everma and now same thing wtff i want to play the game

terse sage
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i had perfect diet, visit sancutary, visit migration, visit patrol zone and what i must do more

terse sage
winter python
wild cliff
azure salmon
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Since you said for now does this mean they will fix it later?

terse sage
frozen epoch
winter python
wild cliff
mossy bolt
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Is prime dibble supposed to be able to knock down prime allos? If so, they arent

slender basalt
split ferry
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since when has the queue been broken

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i cant join any servers

pearl marsh
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Hello just testing the allo, which is at 40% rn but it still takes almost a full bar of stamina to kill a boar? Am i doing something wrong with pouncing where i need to hold to do damage? But even then the normal bite/swipe is not doing much damage (granted I know allos bite force never been high)

Not complaining just want to figure out if its a user issue

mossy bolt
granite palm
karmic anvil
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how does one fix data acquisition failed

pseudo pecan
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hey, i cant join any official server rn. whats the problem?

placid steeple
green jetty
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Can anyone explain the primeflags command for admins?

robust slate
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cant join any server at all

past dawn
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Will The Isle run on my computer?
Processor - i5 12400F - 6 cores, 12 threads, 4.4GHz Turbo
CPU Cooler - Krux Integrator RGB - 92mm
Motherboard - Asus H610M-K - Socket 1700, micro-ATX, PCIe 4.0
RAM - DDR4 16GB - fast 3200MHz CL16 memory with heatsink
Graphics Card - NVIDIA GeForce RTX 3050 - NVIDIA Ampere Architecture
SSD - 1TB M.2 NVMe PCI-E SSD 3000/2500 MB/s - several times faster than standard SSDs, read and write speeds at a minimum of 3000/2500 MB/s for better performance.
Power Supply - MSI MAG A550BNL - 550W 80 Plus BRONZE
Case - Krux Vako - 1x120, 2x140 RGB
Operating System - Windows 10 Pro - Upgrade to Windows 11 Pro - 64bit
Network Card - WIFI6 + Bluetooth 5.3 USB network card - 2.4GHz and 5GHz

strong ravine
#

the graphic card could be better but it will do for sure

brittle condor
strong ravine
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yeah but it will handle the game smoothly if he manages the settings

brittle condor
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it wont, evrima isnt optimized at all. only answer is running frame gen or having a beefy gpu

sterile bough
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where is all my saved dinos ?!?!?!

tall fox
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Hope they can solve that. Can I do something? @wide osprey

drowsy quarry
vapid musk
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why cant I join any servers "data acquisition failed"

empty perch
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anti cheat software not installed anyone ?

ocean orchid
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Is anyone else having an issue where they cant tell what health they are on even tho the amount of blood on my screen says I should be in the red or orange?

wide osprey
broken belfry
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is it fixed yet?

tall fox
tall fox
brittle condor
cedar patrol
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Hey, the new update messed up the menu resolution. I have deleted saved in %appdata%. I have corrected the resolution. I have tried windowed, fullscreen, windowed fullscreen (none of which do anything by the way, its all fullscreen.

fierce creek
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Does anyone know how to fix being stuck in this loading screen?

thin oracle
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anyway to fix this its so annoying

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only started after the update

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Also when it happens the game gets stuck at running even when i try to close it with task manager only thing i can do to get back on the game is to restart my pc

vapid musk
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fairs

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stuck on this

mental wasp
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i cant connect to a server

cursive python
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whats the fix

vapid musk
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game is literally unplayable, fairs

wicked compass
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i have a problem, i installed evrima and the easy anti cheat is not existent basically i cant install it when i run the install anti cheat and no exe shows up and i dont know what to do

fierce creek
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look in pins

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there is a fix for anticheat there

cursive python
wicked compass
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i did it already justice though someone will know

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just*

cursive python
wicked compass
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yes

fierce creek
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possibly

coral raptor
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how to fix not being able to connect?

vapid musk
coral raptor
weary plover
thin oracle
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anyone got a fix for this done it again twice in 5 mins

vapid musk
#

so jarring

coral raptor
vapid musk
weary plover
#

Queues are broken

vapid musk
shrewd haven
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They seems like they dont even exists

final dome
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How to fix the issue with the game, it's always on "stopping"?

novel spoke
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please fix this dondi...

lethal badger
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anyone else having noticeably less frames post update

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after tweaking settings

bright gull
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Why do i get periodic lag spikes and frame drops?

torn apex
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Any eggs?

bright gull
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It's not even costant

glacial minnow
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Anyone else stuck on this screen?

muted sable
glacial minnow
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I have tried restarting steam, running it on admin, verifying game files, re-installing, restarting, nothing has worked

bright gull
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I get like a lag spike and a frame drop every 30 minutes

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any explanations?

trail prism
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If u get pounced by an Allo as a troodon you cant sprint anymore

glacial minnow
muted sable
glacial minnow
muted sable
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idk it's the only server that has worked for me

molten geyser
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anyone having same issue?

faint fulcrum
winter python
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@faint fulcrum@molten geyser Check the pinned messages

fierce creek
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Seems to be alot of people having this

winter python
#

@glacial minnow@fierce creek Open the game's Properties in Steam, do you see any text in the Launch Options box?

fierce creek
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yes

winter python
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Delete it

glacial minnow
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Oh that's right!! I was using that to connect to a legacy server
Thanks a ton for the help girliepop, I would have never guessed it to be that

fierce creek
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Is that actually whats been keeping me from playing?

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oh my god

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i feel so dumb

faint fulcrum
fierce creek
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Thanks alot! xD

winter python
faint fulcrum
molten geyser
winter python
molten geyser
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i tried uninstall then install again same

winter python
winter python
#

Alright you get to try the silly fix

Install and launch VRChat

ivory bobcat
#

is being stuck also a thing in this chat?

cursive python
molten geyser
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😭 😭 😭 😭

mild tundra
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well i got informations that developers didnt send informnations about Trex/allo (new files or DevIDs) to hosters...

cursive python
molten geyser
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yes iswear

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i downaloded vr chat

mild tundra
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my server isnt running atm because its not connecting to the game

molten geyser
#

then the isle worked

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xd

cursive python
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noway

molten geyser
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that was crazy solve xD

cursive python
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lol

cursive python
molten geyser
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on steam u do

wooden oasis
#

are the server queues still broken? i am getting data aquisition failure trying to connect

cursive python
civic citrus
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why does /unstuck not work

eternal pivot
cursive python
#

Any other solutions

stiff birch
#

Does anyone know why my game is cropped? In game, there are a few words cut off. In the loading menu, it looks like this:

novel spoke
#

can someone plehelp me...ase

cursive python
#

Help somebody please

empty coral
#

@cursive python @novel spoke find a game that has easy anti cheat, go in the local files and find a folder named Easy Anti Cheat. Go inside the folder and look for a .bat file that says install_easyanticheat_eos_setup or something similar. This should fix the problem. (Elden Ring and VRChat and I think Apex Legends are games that have Easy Anti Cheat I think, so if you have one of these installed you can look there)

waxen jasper
#

guys how's the rubberbanding and lag spikes for everyone else?

empty coral
novel spoke
cursive python
empty coral
#

it's the one that is highlighted

cursive python
empty coral
# cursive python i dont have it

if you want I can try sending it to you and see if that would work, otherwise I wouldn't know how else to fix it, aside from looking for a game that has this

glass wave
#

any time i try to join a que it says "data acquisition failed" any ideas on what this is about?

dim trench
#

Anybody else stuck on this screen forever since the update?

blissful river
#

Sometimes you still have like +connect or so in the start options from legacy

dim trench
hallow umbra
#

Is there a fix for the Server Queues not working?

mild inlet
#

it happens when im trying to connect to a server 🤔

empty perch
hallow umbra
#

is there a fix for no server queues?

sharp gull
#

Clearly they want to drive us crazy. Removing the queue when a new patch is released is evil.

mild inlet
hallow umbra
empty perch
primal ferry
#

been like this for over a month is there still no fix?

scarlet blade
#

Hello guys, I am recently being spawned in the cave with no way to get out. Is this a known issue?

scarlet blade
#

I tried, it just moves me around the cave

night remnant
#

Yeah, queue doesn't work

warm sapphire
#

I'm having problems even finding servers, it just loads forever

quartz shuttle
#

hey guys 1st time doing this but just letting you know i spawned in as a baby T Rex and i grabbed a chunk of meat and my character could not drop it, i held E and G but it was stuck, not sure if there is an eating "bug"

hallow umbra
rough laurel
#

how to fix getting fatal error after some time playing?

mild beacon
#

hello my friend has had this issue since middle of Hordetesting and figured when it fully released to evirma it would work since she could play Evirma during the Hordetest

mild beacon
eternal pivot
hybrid thistle
#

my game just wont load any server even if the server says it has space

mild beacon
eternal pivot
mild beacon
eternal pivot
humble anvil
#

hi i keep getting the "easy anticheat is not installed" error and im missing my EasyAntiChaet_EOS_Setup file, ive re installed and verified my files and im having a hard time, can someone please help?

snow thicket
#

i dont can join of server ?

eternal pivot
humble anvil
#

ty ill try that

upper tundra
#

Is this being worked on in TI's side?

eternal pivot
snow thicket
#

i can not join of server any tips ?

eternal pivot
ionic wagon
#

fix me :/

snow thicket
#

yes this me to

humble anvil
eternal pivot
# ionic wagon fix me :/

restarting Steam/game, verifying integrity of game files, clearing the Steam download cache, checking your firewall/antivirus, or deleting specific game Config files (like for The Isle - see how in pinned messages) to reset settings.

eternal pivot
thin crater
urban herald
#

Keep getting this message.
I've redownloaded, deleted the config folder, verified files....
Ive updated my graphics and windows drivers....

Any help?

novel spoke
#

Please fix the "game doesn't run on virtual machines"

ionic wagon
onyx arrow
#

My game loads without anti-cheat....No matter how hard I try, I can't download it

warm belfry
#

is the join queue broken?

eternal pivot
drowsy quarry
eternal pivot
odd berry
#

does anyone knows how to fix it?

urban herald
#

(aologies, im a lil stupid)

eternal pivot
warm belfry
#

everytime i try to connect it loads and then says data acqusition failed

eternal pivot
thin crater
drowsy quarry
thin crater
#

found nothing related to my error

drowsy quarry
#

like rx 6600, gtx 1660, rtx

eternal pivot
acoustic mica
#

is the queue join broken everytime i try to join a queue it says data aqusition failed

eternal pivot
# thin crater found nothing related to my error

Found this by Googling.... Easy Anti-Cheat (EAC) Error 30014 often signals a conflict or corrupted file, usually fixed by repairing EAC, verifying game files, running as administrator, checking your antivirus, or disabling test signing/integrity checks in Windows. Try running the EasyAntiCheat_Setup.exe as an admin in the game's folder, then use the "Repair Service" option, or run sfc /scannow in Command Prompt as Admin to fix system files.

eternal pivot
eternal pivot
acoustic mica
eternal pivot
acoustic mica
eternal pivot
carmine sage
#

anyone know how to fix data acquisition failed, I've been getting it on every server i try to join

urban herald
mystic galleon
topaz horizon
#

Have to wait for the devs to fix servers which sucks cause I made bought my own…

#

Today

olive yew
#

guys, anyone can help us with this error please? Fatal error: [File:C:\IsleEngine_5.5\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1015]
Payload->Queue.D3DCommandQueue->GetClockCalibration(&LocalTiming->GPUTimestamp, &LocalTiming->CPUTimestamp) failed
at C:\IsleEngine_5.5\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:907
with error E_FAIL

0x00007ff678cb28bb TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff678cbd10a TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff678c87f6b TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff678c8c6cc TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff678c94fff TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff67707a767 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff67707a509 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ffc809de8d7 KERNEL32.DLL!UnknownFunction []

Crash in runnable thread RHISubmissionThread

#

It's not me personally but a friend of mine that's having the issue since the update.

drowsy quarry
olive yew
#

ahhhh

#

that makes sense

velvet knot
#

my friend is stuck in a hole and the /unstuck dosent work ! any ideas ?

olive yew
drowsy quarry
#

since hordetest

olive yew
#

Ah ok

thin crater
#

weird after uninstalling anticheat, i cant install it back :/

wanton kindle
#

i can't load into a game is just says connecting to server indefinitely?

night remnant
#

So can we not rock climb anymore without js getting stuck on an invisible barrier

thin crater
# drowsy quarry since hordetest

any clue why my eac isnt installing? after clicking on the bat then starting the game again itll just keep saying eac isnt installed

drowsy quarry
#

launch it, close it, open the isle

thin crater
#

same thing eac isnt installed

drowsy quarry
#

verify files on vrchat

balmy sequoia
#

anyone else getting the bug that all ur muts lose their value after entombing

thin crater
#

its working now thx

charred marten
#

does anyone find a solution for Shadow computer ....?

night remnant
#

Howcome I cannot connect to a server. Its stuck in the "Connecting to the server"

hoary veldt
#

anyone having the issue where server listing doesn't load any unofficial servers?

acoustic mica
lone burrow
#

ah shame, was looking to find an unofficial server to hop into but seems others are having issues.. was excited for the rex finally being added

tough furnace
acoustic mica
#

and now im stuck on the connectign to the server screen

lone burrow
#

servers most likely under load perhaps to a player count surge so we must wait, i'll try again tomorrow or later in the night

night remnant
#

I believe everyone is lol. theres 8 of us playing and all stuck on that screen

twilit glacier
acoustic mica
#

yeah i think im just going to have to call it a night

night remnant
#

yeah naw legacy here I come

dawn hazel
#

I can't find the unofficial servers

cedar silo
#

Seems no one can at the moment :/

winter python
#

Steam Tuesday maintenance

whole spear
#

me too

winter python
#

Wait for it to finish, shouldn't be more than an hour

lone burrow
#

ohhh right i totally forgot

tough furnace
#

OOOOO yeah

acoustic mica
#

wait what?

lone burrow
#

didn't realize it was Tuesday lmao

cedar silo
#

Yeah but if that was the case wouldn't you not be able to find any servers, including officials?

lone burrow
#

I'm no techie but during Steam maintenance connections get weird for every game, can still see servers and connect or whatnot but you'll encounter various issues until maintenance is done, as mentioned above we just gotta wait

acoustic mica
#

oh okay

fresh fog
atomic anchor
#

I'm stuck on a infinite "Connecting to server..." screen, too, even picking other less populated servers, there still seems to be an issue

olive herald
#

I literally can't find any unofficial servers right now

cedar silo
#

My unofficials finally showed up. I just left the game open for 15 mins

#

Nvm...they're all empty servers and not the one I want

narrow yoke
#

This is defo not a steam issue😂

hoary jacinth
marble anchor
#

Same.

somber abyss
#

same here too

#

i can join unofficial servers but cant join official ones

#

as far as i know there is no maintanence

#

so werid

atomic anchor
#

cant join unofficial either

wanton kindle
fringe bridge
#

any official server i try to join im stuck on this screen

wanton kindle
fringe bridge
#

atleast im not the only one jesus

#

what is going on

wanton kindle
safe folio
#

"Scanning all frequencies" and no serves showing for offical and unoffical, having to restart game and sometimes computer for them to show

fringe bridge
#

listed servers arent the issue bro, i cannot join them.

fringe bridge
wanton kindle
#

welcome

wanton kindle
fringe bridge
#

but there's already occupants playing lol idek man

#

unofficial i go xD

novel spoke
#

Please isle gods whitelist Shadow PC so I can PLAY!

#

🥺 🙏

atomic anchor
#

whitelist?

novel spoke
#

Yes? The new update broke it I guess doesn't allow me to run on a virtual machine and shadow pc support told me to contact isle support and easy anti cheat support.

carmine salmon
#

love this failure on officials, i guess no fixes for it?

compact harness
atomic anchor
#

oh looks like whatever happened has cleared up

grave forge
#

I dont know if this is exactly what this channel is for, but i factory reset my pc to get rid of malware, and now easy anti cheat isnt pre insatalled for my isle, and in the files there is no setup. i dont know how to get it. It wont let me play without it

limber arrow
#

Linux servers are failing on launch due to port and map issues

vale swan
#

I am guessing the gpu thing will not be fixed and is permanent?

lime sequoia
#

Fatal error: [File:C:\IsleEngine_5.5\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 491]
DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 100 Group IoStoreHash:1e27f27871608ac0db665709 Group NumShaders: 45 Shader Index: 2111 Shader In-group Index: 100 Shader Hash: 60FA4718BAB8C2244276ED33981B9004448CB739. The CPU (Intel(R) Core(TM) i9-14900KF) may be unstable

any help with this? buddy trying to run it and this show's up

brittle gust
#

im trying to enter a queue on unofficial and it not working idk why

exotic hinge
#

Anyone else able to run the game perfectly fine until you get 500+ ping and 0 fps?

#

For no reason

mellow prairie
#

my freind is stuck in eu5 and unstuck is not working any help ?

atomic anchor
mellow prairie
#

??

past mist
#

For the record, my sound is now fine after the update. No glitching or laggy audio at all. Even when sprinting full pelt through dense woodland with high settings.

novel spoke
wide berry
#

is anyone else having issues trying to install eac? Ik the isle is weird with not installing it when you INSTALL the game but clicking it in the isle files usually works but even that isn't.

craggy wadi
#

i havent been able to get rid of this bug its not letting me to connect to any offical or unoffical sever it just keeps me in the loading screen for ever it seems, does anyone else have this issue?

upper tundra
novel spoke
#

Just have to wait and pray

#

I've been playing the isle for 2 years on shadow pc so idk I just hope they let us back in

upper tundra
#

the vrchat people got it fixed in 1 day

#

yeah....

novel spoke
#

Yeah I saw

craggy wadi
#

I have this really weird bug where i can see all severs listed out, all officials and unofficial with correct player counts and i can attempt to join them but i just get stuck in a loading screen, this is only happening after the update I've flushed my dns, reinstalled the game, deleted my configs everything thats been recommended to me has not worked, please tell me someone knows the fix to this? <@&818552355796287508>

hollow fulcrumBOT
#

Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.

novel spoke
#

Not everyone can afford a computer or a laptop

tall fox
novel spoke
upper tundra
#

we should make a groupchat @tall fox @novel spoke

novel spoke
#

Yes..

tall fox
novel spoke
#

I don't do group chats sorry but I'm here

#

Nothing we can do

#

If you change something on the shadow pc you risk getting your account banned

tall fox
#

So it’s the same actually. We can’t play anymore?

novel spoke
#

We can't unless they change it

tall fox
novel spoke
true flicker
#

I can't even play the game anymore

true flicker
#

what the heck is this

#

Please fix it

tall fox
#

I played it one day before without problems. That sucks really.

novel spoke
# tall fox The same.

But someone said they are trying to fix all for this issue the shadow pc is but idk if it's true

tall fox
#

Ok. Hope so. ARC RAIDERS don’t work, too.
I was playing via GeForceNow but GeForceNow can just start the legacy version.

novel spoke
#

You can play legacy normal on shadow pc too

tall fox
novel spoke
#

That's for easy anti cheat

tall fox
tall fox
novel spoke
#

Please fix it isle gods!!

tall fox
#

Great news.

modest dew
#

does anyone know why this keeping happening to me

true flicker
#

It’s so unplayable

topaz horizon
#

fr i crash when i spar with trike as a rex

#

plus the server thing

novel spoke
#

It is always like this after every update guys

sterile bough
#

can anyone explain how to get elder ?

#

i would greatly appreciate it

novel spoke
#

3 migration 3 patrol usually worked or did for me last time

shut plinth
#

you lose your dino after an server reset?

slate quest
#

Anybody else having their computer lock up when they try to join a server? I have to restart my computer when it does that.

fading sinew
#

is US 5 bugged out for anyone else?

torn isle
#

yea

upper tundra
#

@novel spoke @tall fox have you guys contacted shadow support?

civic umbra
#

Why does my allo nest keep dissapearing??

glass wave
#

when others enter the que do you have an error or is it only me?

hasty mango
#

so i updated my game, now it says easy anti cheat isnt installed, i uninstalled and reinstalled, but its not working, i verified files too, and youtube doesnt seem to have an answer, any help?

#

i also swapped to legacy and back bc i was told that could work, it did not

empty perch
hasty mango
#

i have fortnite installed already

#

should i run it?

empty perch
#

you may have to unistall and reinstall it or find another game that uses it

hasty mango
#

someone said vr chat in global... then i saw this chat so i came ere

empty perch
#

why release something that's broken?

hasty mango
#

wdym? the new update?

empty perch
#

try downloading a game with easy anti cheat and then close it and then start the isle that will 100% fix your issue

hasty mango
empty perch
#

ok

slate quest
#

Anybody else having their computer lock up when they try to join a server? Can't move the mouse, the screen freezes, and makes a weird humming noise.
I have to restart my computer when it does that.

novel spoke
#

@upper tundra idk if this is true or not

#

Because they told me to contact easy anti cheat and isle support

hasty mango
#

for what its worth i do not have a shadow pc, and im having a similar issue from the sounds of it

upper tundra
novel spoke
novel spoke
upper tundra
#

I prayy

#

FOMO is insane.

novel spoke
#

Oh that's vrc not the isle?

upper tundra
#

They said EAC blacklisted shadow tohough not vrc

novel spoke
#

Yes but I thought vrc was already fixed

upper tundra
#

it is, hopefully us next..

novel spoke
#

Yea.. hopefully

granite lantern
#

Hello, anyone else with "data acquistion failed" problem? who can it be resolved?

hasty mango
novel wind
#

uh i may just be dumb and not clicking something right but im only seeing asian servers for some reason no us and when I try and search for official servers there are none, are they just not up rn?

#

nvm i see the issue, steam took me off of the evrima branch without me knowing

#

i thought the menu looking a little old lol

#

woah first time seeing the new menu

craggy bay
#

why is the game crashing my computer. i tried and verifying the files

empty perch
rain burrow
#

How fix

slate quest
plush sun
#

Is anyone having any launch errors? I launched the game, changed a setting the required a relaunch, and now the game shows as running on steam despite being closed, and everytime I try to launch from the folder itself I get Error Code: 30014, Failed to open driver handle

I restarted my PC, even hard restarted it and the game STILL shows as running. This is the most bizarre bug I've ever seen

near saffron
#

I am also having errors, since the update, I have been getting the message "DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument." This happens whenever I try to open the game.

rain burrow
sleek spire
#

How to solve this error after latest update?

plush sun
# plush sun Is anyone having any launch errors? I launched the game, changed a setting the r...

Alright, I got the game running again at least. I did a few things so I'm not sure which one was the thing that fixed it.

If you're having the same error, try one of these:
A
1: Scroll through the error log and try to see if there are any drivers you recognize (I saw an Asus one, so I opened armory crate to update drivers)
2: Update drivers and run game from steamapps/common/theisle/theisle.exe
3:???
4: Maybe profit

B
1: Copy EasyAntiCheat.exe from programfiles86/EasyAntiCheat
2: Paste into steamapps/common/TheIsle
3: Run as administrator, install, and then repair install
4:???
5: Maybe profit

Worked for me, so hopefully will work for someone else

sleek spire
#

How does your error look like?

sleek spire
plush sun
#

Nah, mine was EasyAnticheat error I think
Yours looks like you might need to verify game files or something

sleek spire
#

Already did and still

plush sun
#

Sorry that's the only idea I have lol
If your internet speed is decent you can try to reinstall the game maybe, or double check what beta you're participating in to see if you're on the EVRIMA public branch and not having some weird issue with that

obsidian current
#

For some reason my game is telling me that directx 12 is not supported on my system but it is supposed to be

near saffron
#

same thingg is happening to me

rain burrow
#

How to fix assets location

#

I’m in au 2 before leaving

obsidian current
lament solar
#

I've been stuck at the connection screen (Connecting to the server). Does anyone know how to fix this?

winter python
winter python
lament solar
#

I might have to quit the game because of this issue.

azure salmon
#

Same i have the same problem

wide osprey
lament solar
winter python
lament solar
#

Thanks,i will try do it.

upper tundra
sage arrow
#

Are the ques not working?

wide osprey
upper tundra
upbeat birch
#

Hi where/how do i log a ticket if im stuck in game and unstuck not working? im new to game and discord so apologies if its a dumb question

valid oxide
#

I cant laucnh the game: Easy anticheat not installed. I already restarted, verified integrity, and reinstalled.

wide osprey
valid oxide
woeful radish
#

Hi, I cannot see any Non-Official servers, I have verified game files and checked my PC. Official servers load slowly and crash, Please help

stiff field
#

Hello! So I have an issue-- Just installed the isle an hour ago, been having problems with the anticheat not being installed. I've done everything stated in the pins, and none of them worked out

stiff field
static shale
#

so today i switch to Evrima public from HT, Nothing downloaded... like usually it downloads the whole game now it doesnt... in game i cant see any servers

eternal pivot
static shale
#

it says [Evrima] by the name

eternal pivot
static shale
eternal pivot
static shale
stiff field
eternal pivot
stiff field
eternal pivot
wraith flicker
#

when I load the isle on Evrima it keeps putting me on legacy

#

the black and blue screen rather then the evrima screen

eternal pivot
#

In Right click the game in steam > Properties > Betas > Evrima Public

eternal pivot
wraith flicker
#

I uninstalled and restarted my pc

eternal pivot
wraith flicker
eternal pivot
blissful river
#

The UI changed

#

You are in Evrima, it just looks weird

wraith flicker
#

but they had the names US instead of NA?

blissful river
#

Check if you find unofficials then you should know whether you are on the correct branch

hollow oak
#

After all this time I finally found what was making my fps lock up to like 0-1fps and make my ping 1000+ at random, I was foolish to forget about it

eternal pivot
eternal pivot
wraith flicker
wraith flicker
wraith flicker
#

bruh:/

eternal pivot
blissful river
#

The map changed so much, else you would be under the map I guess

wraith flicker
#

what about the servers reading us instead of NA though thats not how evrima was before?

eternal pivot
#

im in US 9 right now

wraith flicker
blissful river
#

Unofficials have some rules, but they also have way more players per server

wraith flicker
#

A bunch popped up are they suppose to on evrima?

blissful river
#

Yes

#

I can't recommend one as I'm affiliated to one, but you will find a good one 🙂

wraith flicker
gentle raven
#

helpl im stuck on Connecting to the server

#

no matter what server i try to connect to

wraith flicker
#

bro what lol

gentle raven
#

yeee

#

i was playing fine 2 days ago

#

and i just saw they did a huge update so im trrying to play but im stick on connecting to the server

#

i even tried one with only 27 ppl in it

eternal pivot
gentle raven
#

i saw on reddit that could mean im banned but like..... i dont interact with ppl on discord. lol . i just joined tthis discord chnnl to help resolve this

gentle raven
#

i also deleted my local app folder for the isle

#

hoping that could fix any config issues maybe

eternal pivot
gentle raven
#

noo

#

i dont even know how to do that

eternal pivot
# gentle raven noo

yeah deleting your Config folder could help (see pinned messages above on how)

gentle raven
#

2 or 3 days ago i came online after not playing for awhile

#

i did and it doesnt seem to work

dim coyote
#

hello cant find any servers only chinese servers

gentle raven
#

isnt it in your app folder

eternal pivot
eternal pivot
eternal pivot
# gentle raven isnt it in your app folder

You may need to clear your config folder,
Here is a step by step guide:

  • If running The Isle, exit the game.,
  • Press the Windows key,
  • Type %localappdata% then press Enter.,
  • Find "TheIsle" folder. Open it.,
  • Open the "Saved" folder.,
  • Delete the "Config" folder. Note: This will reset any of your custom settings to their defaults.,
  • Restart the game. The issues should be fixed.
eternal pivot
blissful river
#

Delete that and it is fixed

gentle raven
#

oh im in

#

I see what happened

#

in my steam for some reason i had a ip for a server

#

in properties/ General/ Launch options

blissful river
#

I knew it 😄

gentle raven
#

thats weird

eternal pivot
gentle raven
#

I had it a long time ago for legacy

#

but i removed it. weird how it popped back up

eternal pivot
gentle raven
#

thank you for trying to help the really appreciate it

eternal pivot
eternal pivot
plain salmon
#

Ive found that the planet glitch can be fixed if you play on an offical server instead of an unoffical one, I at least got into EU 4 without an issue, wont work for everyone cuz some of yall had the issue w offical server, but worth a shot for others

burnt loom
#

anyone know a fix to this? i tried to reinstall the game

#

disregard, a pc restart fixed it.

nimble grotto
#

I just got a new pc and i got the 'easy anticheat isnt installed' stuff again. I tried running the install file etc but its not working. What else could i do? In pinned messages it said 'Double click EasyAntiChaet_EOS_Setup.' But i dont even have this in my files

burnt loom
#

did you try a fresh install of the game?

nimble grotto
#

Yes its a new pc, i downloaded everything fresh. I just switched branches, legacy was no problem to run. But on everima i keep getting this message

#

I know ive had it multiple times in the past aswell after updates etc but i dont remember how i fixed it

#

Do i have to install easy anticheat on its own somehwere again or something?

burnt loom
#

i've never run into that issue .-. maybe try searching for an EAS install?

nimble grotto
hard pier
#

When I try to join any server, I get an infinite connection, and then I'm thrown back into the menu with the message "Timeout exceeded". Wth

astral talon
#

After the update, I can't access any official servers, and it can't find any unofficial ones at all. Can anyone suggest a solution?

cedar silo
nimble grotto
#

But for the isle it doesnt

#

When i downloaded and booted vrchat and smite i also got a prompt on my pc that asked me if id allow EAC to get permission from my pc or whatever. Not for the isle

cedar silo
#

Hm. I don't think I'm tech savvy enough to help any further than that. It was just an idea ;w; Maybe you can copy it to the isle folders? idk if that's plausible

nimble grotto
#

ill try

#

I just copied the EOS setup file and ran it. Now it works

#

thxc

#

Pov u spend a lot of money on new gaming pc and everything goes wrong

cedar silo
nimble grotto
#

All of this just to see how much my performance increased in the game lol

cedar silo
nimble grotto
#

Good to know

nimble grotto
#

is it normal clouds are base on static?

cedar silo
nimble grotto
#

Alright

ivory bobcat
#

what is this fatal error which kicks im out from the game?

eternal pivot
charred marten
#

does anyone have a solution for this ?

eternal pivot
eternal pivot
eternal pivot
limber charm
#

Wtf I lost my progression on my rex im back to the juvi stage how?!

#

Someone know what it done this ?

bronze flint
#

My TREX (juvenile) is stuck between rocks. But food and water drain is slowly any way to kill it or reset it ? /unstuck does not work

astral talon
velvet bear
#

Its taking forever to connect or not at all, I dont know yet cuz I havent been able to connect to a server since the new update. Is there any way

worn estuary
#

night time 150 fps max settings day time 60 to 80 maybe

#

why?

upper tundra
charred marten
upper tundra
charred marten
grand lichen
#

what should I do if I can't access the server, but other players can?

upper tundra
#

me and a handful of otherrs have the same issue

charred marten
tawny iris
#

How to fix fatal error?

charred marten
tawny iris
azure salmon
#

you need a dedicated gpu to run evrima now

tawny iris
#

Bro..

azure salmon
#

its annoying i have this problem too

tawny iris
#

Unbelievable

#

2026 and cant even play a dino game with igpu

tall fox
eternal pivot
charred marten
# tall fox Still waiting to solve this problem.

yeah, I contacted Shadow's support service this morning, and they told me that they are currently in talks with the Easy Anti-Cheat developers to find a solution; maybe a solution will be found sometime in January.

charred marten
tall fox
#

Yeah. I contacted them yesterday, too.

tawny iris
hazy notch
#

iam getting this error

worthy lotus
terse sage
jade hornet
tawny iris
jade hornet
valid apex
#

I have this problem any idea how to fix it ?

faint stirrup
#

doesn't load what to do

jade hornet
# hazy notch iam getting this error

install vrchat on steam and it should automatically install easy anti cheat for you once you load into vrchat then once thats done exit the game and join the isle and it should work

umbral galleon
faint stirrup
mild inlet
eternal pivot
faint stirrup
#

@eternal pivot There's nothing delete

eternal pivot
faint stirrup
#

@eternal pivot ok thank you

lament spire
#

Guys, can you tell me your cpu and gpu ? ( research )

whole yarrow
#

prime elder ptera is bugged?

narrow rampart
#

what they done save gone game looks werid dont work corect originaly envira alll version are somehow damaged ....

alpine epoch
#

any body else have a fatal error when sparing with trike

#

???

muted solar
#

Does anyone else experience growth percentage lose?

onyx arrow
fleet plinth
#

whats up with never ending loading when i try join a server?

onyx arrow
mild inlet
haughty crane
#

has anyone had the same issue?

inland dock
#

I had 50% on rex on eu5 and it just reversed my progress to barely 35 % ... wtf the isle ?

muted solar
inland dock
#

its still on the previous 35% save

muted solar
#

Then Idk , i rejoined and i had my percentage back.Try closing the isle and then join

sullen fern
# lament solar

wait so does anyone know what to do if we get stuck on this loading screen? it's also happening to me (i'm a bit slow lol sorry if someone already answered)

#

at first i thought it was just on the hoardtesting but it seems not-

crisp horizon
#

every time i try to launch my game recently it try's to tell me anti cheat isn't installed and its supposed to come down when the game is installed. im at a loss and looking for reason not to cry lmao.

#

not sure where it sits on the "fix" scale but this seems pretty bad

sullen fern
#

like wth is going on w the isle istg, i just wanna play my dino game

crisp horizon
#

i just wanna see the new update man lol

sullen fern
#

same

drowsy quarry
drowsy quarry
sullen fern
#

let me check

drowsy quarry
#

trying to find the root of it

silent cloud
#

Why do the patrol zones not change when you enter an inactive one as a solo

sullen fern
#

i do have a command line

#

@drowsy quarry

drowsy quarry
#

which

sullen fern
#

let me send wait a sec

drowsy quarry
sullen fern
#

+connect 66.85.14.204:7777

drowsy quarry
sullen fern
#

this one

drowsy quarry
#

and try again

sullen fern
#

alr

silent cloud
#

to hit my task to get prime elder

drowsy quarry
silent cloud
#

wait?

#

what

drowsy quarry
#

I've been saying this for months now lol

#

simply enter the region you know a MZ or PZ spawn and it works

silent cloud
#

oh alr

#

i thought it had to be active

gilded linden
#

Does anyone know how to fix the UI resolution? It doesn't fit properly with 2560 x 1600

drowsy quarry
#

I don't think there's a fix

silent cloud
#

ty Kouga

drowsy quarry
#

this UI is unfinished, many things out of sync

gilded linden
#

🙁

sullen fern
#

ok so, i managed to get into a server but it said i was offline on the server list, now my screen is black and i hear underwater ambience sounds

craggy wadi
sullen fern
#

my wifi died for a sec, imma try to connect again lol

drowsy quarry
#

try this

sullen fern
#

it worked, tysm @drowsy quarry

drowsy quarry
#

glad

half vortex
#

siema jest ktos z polski i chce zagrac?

blazing jackal
#

no servers

#

and with no filter too

broken belfry
#

i take it the servers are still broken from yesterday then

craggy wadi
drowsy quarry
#

can you give me your CPU and GPU name?

craggy wadi
#

11th gen intel (R) core (TM) i5-11400f @2.60GHz

craggy wadi
drowsy quarry
#

is the game on SSD or HD?

craggy wadi
#

again im dont not know this term how do i check?

drowsy quarry
#

usually you can check your steam library

#

most people only have one storage anyways

#

in steam > settings > I think it's written storage or library

something like that

#

it show all games installed on that specific storage

craggy wadi
#

this is what i see the hardrive in my pc is a ssd so i imagnine the game is on ssd

worthy spruce
#

pls

#

🤮

drowsy quarry
drowsy quarry
# worthy spruce

** Infinite loading **

  • Right click The Isle on steam
  • Properties
  • at the launch properties see if there's anything written
  • remove it completely
#

try this

craggy wadi
drowsy quarry
novel spoke
#

Are there any updates about a shadow pc fix?

drowsy quarry
#

by going to:

  • windows + r
  • %localappdata%
  • find the isle and delete it

then

go to steam and uninstall the isle

craggy wadi
craggy wadi
drowsy quarry
#

fingers crossed

hasty rose
#

What should I do if the game and my computer literally freeze when loading onto a server? There were no issues before the update.

drowsy quarry
#

I'm just throwing up ideas anyways

drowsy quarry
#

Clean reinstall

  • windows + r
  • %localappdata%
  • find the isle and delete it

then

go to steam and uninstall the isle then install it again

hasty rose
#

delete the entire folder?

drowsy quarry
#

yes

hasty rose
#

ok, thank you, ill be back in 5 mins

real arch
#

anyone else who cant conenct

#

connect

errant arch
#

still waiting unfortunately

crisp horizon
#

just to make sure. nobody knows how to fix UI thats too big for your screen right?

hot atlas
#

I cant play evrima on geforce now.... (This is a old problem with a lot of players)
Geforce now dont allow players to download beta branches, but theres a solution:
Let players choose between evrima and legacy on start of the game. like this:

errant arch
#

dont work for me either i wait couple days for trying again

hasty rose
#

Whenever I start loading onto the server, everything just freezes.

#

I cant even close it

thin oracle
#

On steam deck if you are unable to play the new update switch to desktop mode and update the proton for the isle to newest. This should unlock a new resolution in game

craggy wadi
#

@drowsy quarry that was unfortunately not the fix 🙁

last egret
#

is everyone getting the network status error rn

sweet flower
#

i am

winter python
#

Scheduled restart

last egret
winter python
#

Probably, if I had to guess

rocky sonnet
#

any info ? cant find any server

hasty rose
#

same for now

amber cairn
hasty rose
#

i guess its for everyone

rocky sonnet
#

but my friend is on the server playing rn, thought it was jsut me

mild inlet
amber cairn
#

can't find unofficial server too

burnt skiff
#

yeah went down for restart then didnt come back up for me

short sun
#

Have the same thing

mild inlet
#

it doesnt matter official or not bcuz nothing works and 0 servers found

#

how long does restart last?

rocky sonnet
#

well its not a restart my friend is literally playing on official EU server

digital tiger
#

im having the same problem

short sun
#

I think it might have to do with the new ui it has been nothing but trouble for me

compact void
#

says online now but still no servers for me

wise holly
#

same here, mine says Online in green and still 0

sudden edge
#

mine says error

digital tiger
#

mine2

wise holly
#

did a steam restart and verify files

sudden edge
#

i playd 15 mins ago and there was a server restart

wise holly
#

kk il try angain l8r

half ridge
#

Is it just me, or is there a bug where AI animals keep looking straight at you? Besides the connection issues, those deer staring into my soul every time I join the game is genuinely creepy

last egret
sudden edge
last egret
digital tiger
#

still eror

#

on finding server

#

idk what to do

#

tried everything

last egret
#

just wait

worn citrus
#

Did they break everything?

still ruin
#

whats going on?

worn citrus
#

Server restart no servers at all

still ruin
#

😩

ruby ledge
#

sad

mild inlet
#

am i supposed to go outside and touch a grass instead of growing my dino?

last egret
still ruin
#

lol

agile current
digital tiger
#

i reinstalled the game

#

still aint working

faint rampart
#

just went to online for me

still ruin
amber bloom
still ruin
amber bloom
#

sad

faint rampart
#

nope, list empty

tulip warren
#

guys

#

now it`s okay

faint rampart
#

just went to error for me when you said its okay xD

still ruin
#

lol

maiden verge
#

fix your goofy game xD

sudden edge
#

wait is it okay on not?

faint rampart
#

its online again, still scanning for servers

digital tiger
#

no

sudden edge
#

😭

tulip warren
#

Not anymore

faint rampart
#

nothing there

amber bloom
faint rampart
#

after a week i hop on to play dinos again and the game is telling me no

sudden edge
digital tiger
#

allways problems with the game idk

amber bloom
#

I'll go do something else then I guess

raven acorn
maiden verge
#

atp im better off playing path of titans xD

sudden edge
#

I DONT WANT TO TOUCH GRASS PLEASE DONT MAKE MEEEE 😭 😭

sweet flower
#

fr I was trying to play TI one single time LOL

hybrid hearth
#

guess ill go do christmas eve stuff then

chilly spindle
#

same problem here also i uninstalled and reinstalled still no fix

mild inlet
#

maybe the problem is on the server's side

ornate lark
#

Dude

#

Wtf kkkkkkk

chilly spindle
#

servers on xmas break lmao

sweet flower
#

i uninstalled, reinstalled and even fixed my broken anticheat waiting for this to restart

sudden edge
#

even chat gpt wont help my mental health when the isle is not working

raven acorn
#

is evrybody just trying to play today?

crimson tiger
#

same, servers burnt

raven acorn
#

i literally bought the game yesterday 😭

sudden edge
#

the unofiicials also doesnt work

#

oh nvm

raven acorn
last egret
still ruin
#

FIXEDDDD

sudden edge
raven acorn
sudden edge
#

YEEEEEESSSSS

#

YEEEPEPEPEEPE

mild inlet
#

0 results btw

raven acorn
still ruin
raven acorn
mild inlet
still ruin
#

damn🥀

sudden edge
#

FAHHHHH

sonic finch
#

U cant get in tho

sudden edge
#

it worked and now it doenst

still ruin
last egret
sonic finch
#

i got the screen to but cant get in

raven acorn
#

tbh i think its just today there is too many ppl

sudden edge
mild inlet
#

wtf dude u sure 🥩🥩

amber cairn
sonic finch
#

Its because of the new patch and some noodle code prob

still ruin
sudden edge
#

amazing

still ruin
#

😭

last egret
raven acorn
last egret
#

it usually priv

sonic finch
#

Whos in south plains?

sudden edge
#

im in the lobby man

sonic finch
#

before the crash

sudden edge
#

i was in west access

raven acorn
#

what server?