#š§-evrima-troubleshooting-š§
1 messages Ā· Page 78 of 1
so I use Geforce experience and have it set to max performance over battery, I will lower my FPS cap but so far I have failed to get close to even 60. funny enough my pc is also running hot rn
oo i use AMD, are you not using the performance mode in pc Settings?
only geforce one?
are you using this one?
@elfin zodiac
this game does use a lot of heat make sure not much is running in the background, ionly have discord in the background and firefox sometimes
make sure you monitor PC temps with this one, im using AMD so i gotta be careful if mine gos above 85c its max was 92c but i put all settings to lowest and it rversed back to 83c max this is with high performance, on power saving i was getting 60-70c but i had 30-20 fps near popular spots.
i think im on high performance ill go check
okedoky
i dont use Geforce so i dont know if it would affect or change anything but thats what i just use, i hope it works for you!!
where would i find that page btw i dont remember lol
you may need to restart the game for it to work i think
oh here
search power sleep and settings, clickon it, then go to right and click on this here:
then click on high performance
you can change it back to balanced or power saving if you want when you finish playin the isle then just change it back, its what i do
so i am running high performance, wow
Im sure its been asked in here plenty of times and I apologize in advance. Is there a way to fix the bugged invisable food in front of me other than logging out into a 50 que?
I keep trying to get into an official and my game just closes? Like no crash report or anything. Just closes
so i am running at about 78c rn with EVERYTHING on low settings and getting like 20 fps like bro
for context i can run games like Sons of the Forest and Squad at 60-70 fps
Same issue here. Bumping to see if there's a fix yet?
Anti-cheat boots -->splash screen --> Anti boots again --> max capacity fail
did you delete your config folder and verified the games files?
Badlong your pc seems like its trying to run the game but something might be trying to stop it, because of the high temps and low frames is there anyhting youv capped in the background?
i dont understand, like fps cap or??
DX12 not supported error
- Make SURE you have all drivers updated
- You can use Nvidia Drivers website and fill what it asks
- Or AMD website for AMD cards
- After that, make SURE your windows is updated
- If nothing works, most likely you have a WEAK GPU that cannot support this type of game.
What is it you did? Just so others know
how can I make sure all drivers are updated
whats your gpu?
radeon rx 570
download the file accordingly to your system
click the windows 11 if its windows 11, and 10 if its the windows 10
when done, double click the file to install
although i need to say that your gpu seems very weak to play the game right now
perhaps I'll stop playing the isle indefinitely then
What to do if i cant see any servers. I tried the hide empty button
when does the servers usually reset
Is there a solution for the Fatal Error 868?
I“ve already tried the following:
Set up the PC new.
Drivers are up to date, also checked if the bios is up to date.
Repeatedly deleting and verifying of the The Isle files, Steam folders and Windows folders, with and without uninstalling in Steam.
Several Steam launch options that I knew, -high -useallavailablecores -sm4.
DirectX End-User Runtime Web Installer although it says nothing about DirectX 12.
dxdiag command (DirectX diagnostic utility).
sfc /scannow command.
setting everything on low, resolution on the lowest and FPS max 30
Nothing helped, I get this fatal error every time, at least after 5 minutes, at most after about 1 hour.
The problem was my resolution. And I fixed the problem by deleting my saves folder. My normal resolution is 1920x1080 so thatās what I usually set it to, but when I deleted my saved folder the isle set my screen resolution to 3840x2160 and it looks so much better that way
So Iām sure you can either delete the saves folder just to be sure or you could just try to change your resolution to 3840x2160
Thereās my fix ^ I hope it helps you too!
@noble hatch that's the error everyone is getting not sure when the devs will do something about it it's not our computers.
thx
This is how you fix this ?
Also my gpu is a Nvidia RTX 3080
Also how do you wipe verified config files ?
Found a solution to this problem
You need to install files from someone who works fine with the game.
All files that are installed in Steam (first delete, then paste)
How do you share those big files ?
We also archive to Google Drive (for me they weighed 14 GB)
I can give you a download link if necessary now (a couple of days will be open)
Can I ask you a question ?
Wait nvm got it
Why canāt I grab the bottom of the ocean as Beipi
Is it because itās night time?
Isnāt it left click to grapple?
It turns out
If when entering any server you have a picture frozen after a few minutes and then you get a fatal error, then
-
take from someone who has everything normally with the game, installed files (most likely it will be an archive)
-
go to Steam, library, right-click on the game: properties, installed files, overview of installed files
-
Delete the entire isle folder
-
Extract the files received from each other clearly into this folder, as if replacing
- Enjoying the game
hey my friend friedegg has lost their deinosuchus on server sa 2 due to a glitch in the ground causing her to clip into the ground and fall through the world losing a 3 hour grown gator. I know you guys probably cant do much about it but I thought to mention it incase if it happened to anyone else or if there is anything that you guys can do
I just tried doing the method to fixing the fatal error in the pinned section and it didnāt fix my problem
Ok now this is super weird
When I delete my saved folder it fixes my graphics but when I reset my graphics on my game it makes it look bad again even with the same settings
And now beipi canāt grapple
Whatās the key bind for beipi grapple
Like how do I go in and change it to make sure itās right click
You gotta go to the bottom of the river and click right click
How do you use replay? f2 isn't working for me
would verifying the games files fix an issue where anti cheat isnt installed? or would it have to be reinstalled (verifying didnt work)
To everyone: Try deactivating the steam overlay. For me it somehow fixed the game.
Uhm, I safe-logged yesterday on my deino on EU7, but when I got on just now, on EU7, I'm back on the character select screen...why is that?
Getting a "Fatal Error" on Evrima, I've done almost everything recommended to stop crashes but nothing seems to help. It'll quiet literally just happen randomly. I get no Error code so I have no idea whats even causing the problem. Also having some terrible rubberbanding issues ever since the game updated.
@exotic briar For me it helped dactivating the steam overlay
I'll try that, thanks
Does anyone know why exactly the game shadows starts to glitch out a lot when the resolution is set to or above 2160p?
@junior bridge Try geforce experience. For some reason when i set grafics manual shadows glitch out a lot. When using geforece experience optimased settings i have no glitches at all and i play at 3k+ pixel
can someone help me please, when i try to get in the server its either error or game shotting down
if someone could please help that would be great! - I just installed the game and i go to play but no servers pop up? (I play on OCE servs). Any help is appreciated š
@restive vault I safelogged, and relogged after I changed my steam name, only to find my progress on the Ceratosaurus I was growing to be completely gone, without any corpse nearby as my friends had looked around. Would there be any way you can help me out, please?
I was 50-60% grown, roughly.
is there a way to fix the game not loading correctly ?
i log into the game and i have blurry and low quality graphics even tho im on max graphics in settings
ye i got the same on the same server wtf
has anyone found a fix for the blur/pixelated bug when moving around
makes you practically blind when a juvie as any dino
maybe its your render in settings
I tried every in game setting but nothing works sadly
anyways to fix the game not loading up correctly even tho im on max settings
its blurry the textures are ps2 ish every texture isnt just loading
is ur GPU UE5 supported ?
anybody ?
anyways to fix the game not loading up correctly even tho im on max settings ?
its blurry the textures are ps2 ish every textures arent loadin up <@&818552355796287508>
I'll ping tech support and attach a video to see if they know anything about it
<@&818552355796287508>
Hello,
I've encountered this small graphical issue that happens when then resolution is set to 4K or above.
All shadows starts to flicker, higher resolutions makes the flickering even stronger.
**PC Specs: **
RTX 4090, Ryzen 9 5900X, 32GB (2x16) 3600MHz CL18, SK Hynix Gold P31 1TB
Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.
are you sure it works?
like 100% rn
Iām actually starting to be done with this game! Most of the morning and at 60% croc growth thereās a server restart. I safe log and just as it goes to log out FATAL ERROR!!! Now lost all that progress. Itās a joke. How do the devs say itās our pcās when quite clearly itās their game..?!! So frustrating!
@elfin zodiac srry for late reply but yea like if a program is forcing it to ONLY run at or below 20 or 30, stopping it from running more since the pc is hot.
must be nice to even run it at least... I remain here after trying practically everything.
does someone know how to fix this
nothing fixed this
deleting config file turning textures to medium
Ah I see, do you have any idea what on a computer could cap the framerate like that? (Besides GeForce experience)
<@&933486433342222376> unsure where to go about this but my friend cant access this discord but is having issues with his Evrima not working for more than 10 mins at a time and I was wondering if theres anything you guys could do to help? Its not his graphics card as other high graphic games run perfectly, thanks in advance! Also apologies if this is the wrong way to go about this!
Try dissabeling Steam overlay
Or running with launch option -high
Why does my Evrima keep freezing and crashing? Never had this issue before
Will tell him to try this thanks a bunch!
im having this problem whenever i try open the game it says playing but nothing shows up and a few second later it "closes", no errors or anything show up, i have 0 clue what to do
so there is no way to fix this ?
Put textures on medium
Is there a fatal error?
I donāt think so?
Itās a regular crash but happens after⦠say 4 minutes then I have to reopen the game
It's hard to find food in evolution. They spawn infrequently and this makes me shift to legac.
just enjoyed a wonderfulfreeze to force restart followed by me deleting the config folder and then it crashing like normal again yayy
fatal error will be fix soon ? or never happen ._.
did not work
my game wont run done all recommendation what els can i do
ignore mah cracked phone
anyone made a break through for this error
@serene shoal
hi my friends game doesnt have the nightvision in the settings like its not there at all so he uninstalled and reinstalled it and its still not there like in the keybinds anyone know how to fix this??
If you are experiencing issues with your controls and graphic settings since the latest update (can't move camera, unable to court, Night Vision not working , graphic settings not showing properly , etc) then please try wiping your config files in localappdata.
- If running The Isle, exit the game.
- Open File Explorer.
- Click the address bar at the top.
- Type %localappdata% then press Enter.
- Find "TheIsle" folder. Open it.
- Open the "Saved" folder.
- Delete the "Config" folder. Note: This will reset any of your custom settings to their defaults.
- Restart the game. The issue should be fixed.
I need help idk what 2 do
Itās been 2 month I canāt play evrima every time I play it and run it the game just freezes after like 5 mins into gameplay the game freezes every time sometimes my other browser also freezes
yeah i have that issues now
Do yk what to do?
I posted possible fixes higher up if you search fort hem
feel free to try em
they may work
Because before it use to run evils on 50-80 fps
yeh i get 1265fps maxxed out and then it just stops
Can u reply to it
I have t even tried out the update whiteout it freezing
Fix 1: Updates graphics
Fix 2: Update Windows
Fix 3: Delete Config Folder
How to delete CONFIG folder
close your game
press windows + r
search %localappdata%
find The Isle > Saved > DELETE Config
Fix 4: Clear D3D shader cache
How to clear D3D shader cache
Go to your C drive, find users (open your user folder), Find Appdata, then go to local, and find D3DScache and delete as many files as possible from it, then restart your game.
All of these are only possible fixes and not guranteed, Please only try these fixes with the game closed also.
i heard updating windows has a chance of u losing data
data storage stuff etc
right
just normal system updates
my games textures are getting destroyed even in selection screen
have tried everything to fix it
there a fix to stop the game crashing so frequently?
pinned messages
ty
I been doing all of these
I even re install itās still freezing
It started happening during the stress test periods
It aināt work for me my window drivers all up to date I re installed I deleted config I even switched it from my hard drive to my soft drive
Nothing changed
I need my refund if this game not gon work but itās alr 2 late to get one
no you can still try
if yo have less than 2 hours gameplay
or just be super speceific qabout your issues and write a massive paragraph
Yea thatās way to late for a steam refund. Thatās the downside of playing an early access game unfortunately. Hopefully thereās a patch that helps.
Check pinned comments
Otherwise turn off Steam overlay and try running with launch option "-high"
Without ""
is it possible that my game isnt changing the graphic options so its just stuck at low graphics ?
since thats the only way i would see it looking like a PS2 game
can anyone help?
hi
i've been trying to connect to a server for the past 2 hours but i cant join any
for some reason it says connecting
and then it kicks me out
and gives me this error
Good afternoon. I need help with anti-cheat. Crawls out that the anti-cheat is not installed
#š§-evrima-troubleshooting-š§ message have you tried these fixes?
ye
I have tried everything written here
interesting. im not too sure then, you might have to wait for someone who knows more than me
https://medal.tv/games/the-isle/clips/1hEVgLakU3755y/d1337nE5E7kd?invite=cr-MSxtdW4sNTQ1MTQyOTks
What would cause the shadows to flicker like that, and is there any settings I can change to fix it?
Watch Weird shadows and millions of other The Isle videos on Medal, the largest Game Clip Platform.
Bottom left corner
im stuck inside a rock and i have tried everything to make my way out but nothing works. Can someone please help me?
Or am i not in the right chat for that kinda help?
Hello u lovly people need help CAUSE my game graphics dont want to load in properly i have change all the settings to high and it still looks like doodoo
pls help?
Try to put the textures on epic.
Anyone else have problems with tbe replay system?
If F2 doesn't work, make sure you're on a server that enabled replays. Replays aren't enabled on official servers.
F2? I have tried to use the system with replays that have registered but when i click "play" it takes me back to the main menu. Do you have to select and click F2?
F2 is to begin and end the replay when you're in-game. You're not supposed to need to press F2 to view replays that you've already recorded.
here it only works if I put the textures on epic as @odd nebula said
I cannot change a lot of my graphic settings in game either. I have to go to the main menu to change them because they do not save properly while in game for some people rn
oh ok tq
You might have another bug though. Lemme know if you can change them from the menu or not
it said i changed it from menu
so lemme see
yep it worked
first
ok
anticheat not installed and you tried everything from the pinned message?
only one more fix then, Download VRChat, run it, close it, and try to play the isle
Does anyone know why I cant thrash, no matter what dino i try to thrash with it doesnt work
When you hold click, does your camera slow down?
Yep
same thing for me just that epic graphics do not work...
nor does medium
the game looks like a PS2 dinosaur game ported to UE5 for me rn even with lumen
did you try to delete the ''Config'' file in appdata?
yes
and put the textures on EPIC
i said it already
they are on epic all the time
weird
funny thing
it was fine 6 hours ago
it started act up just 3 hour ago
really acting up
for me if I put every settings on epic except textures it looks like a ps2 game
the settings are really strange
it doesn't seen to work properly
there might be a chance that it doesnt register my settings
oh
what if you try to reinstall the game?
wastes too much time for nothing
ill try to mess around in the settings see if i can make it work
but yeah they should really fix their settings
u gotta go in the files to actually make lumen work
very weird
yeah
the game looks the same on low and epic for me
and of course doesn't change nothing on fps
the isle moment
funny thing
activating lumen gives the same fps to me
which i dont think should be happening with the card i have lol
got a 3050 ti which isnt the best
i have been told that it might give me bad fps but no its just the same fps
wow
some servers runs at 40fps on Epic settings
i guess UE5 aint that heavy
i get 20 average idk why but its prob cuz my settings are too high
same
what??
yes i know its surprising
i would get 60 fps average on U6 with max settings
indeed it is
Have you wiped config? If you have go into the config agien then find gameusersettings and change scalabebilitygroups and make the document read only
Antilasign can also be found in the category under
And motionblur, lensflare and bloom at the bottom of the document
i have wiped config
i deleted it fully
Corpses are bugging out/flying away when i drop them, is this a common thing, will a relog fix this, is there any way to prevent this?
go into the config agien then find gameusersettings and change scalabebilitygroups and make the document read only
Antilasign can also be found in the category under
And motionblur, lensflare and bloom at the bottom of the document
kinda whats ur ping what server are you playing on?
NA6 70 ping
so what is that supposed to do ? like change my settings manualy like that
try
does it happend on the other NA servers?
idk what number is what tho
im not gonna touch those since im prob gonna mess them up
I've only recently played on NA6, so not sure
3 is max
bump them down one
there is post process quality of 4....
yeah pp is another value
and FG
FG?
foliage quality
wait
its FQ
lol
sorry
but they are all at max
game still looks ps2
put them down
why doe
i want my game to not be PS2 i dont want it to be worse
<@&505047238674874368> My dino is stuck in mesh rocks, is there anything I can do. Logging hasn't fixed
might still hep but have you update drivers
THanks
all already updated
i have said before
i have done everything in pinned messages
at least the ones who are related to graphics
dm or ping punch tbh
ill try to get in game again see if its acting up (been waiting for que after changing settings)
then i might DM them
I have no night vision in the game, doesnt even show it in the settings what do I do?
pinned messages
If you are experiencing issues with your controls and graphic settings since the latest update (can't move camera, unable to court, Night Vision not working , graphic settings not showing properly , etc) then please try wiping your config files in localappdata.
- If running The Isle, exit the game.
- Open File Explorer.
- Click the address bar at the top.
- Type %localappdata% then press Enter.
- Find "TheIsle" folder. Open it.
- Open the "Saved" folder.
- Delete the "Config" folder. Note: This will reset any of your custom settings to their defaults.
- Restart the game. The issue should be fixed.
...š¶ i didnt know that. But my issue is the replays i already have wont load
wait fix
is everyone still getting fatal errors?
yes
the graphics are stillbad
also turn of steam overlay
start with the simple ones dont do them in order but make sure you start with wiping config id also recomond the lauch options and steam overlay they seem to help and are easy fixes
@civic pier I'd also recommend trying this, although I don't use the Steam overlay for any of my games, I do use the Nvidia overlay to record clips occasionally, turning the Nvidia overlay off (and maybe resetting any custom Nvidia control panel settings to default), seems to have helped with my fatal error crashes (usually happened when consuming other player corpses). Obviously I can only do a limited amount of testing (and I am still testing this theory), it might help or possibly point to an issue with how the game engine handles overlays.
do you have enough space on your C dirve
I should i didnt know i needed space for that how much do you need?
dunno a couple of gb so its not deleted due to lack of sapce
Ok imma see if that helps
so does anyone know the solution to fix the constant game crashes or has it still not been resolved?
Dear developers.Why am I getting an error ?And I'm also standing in queue 1 throwing me out and writing a full server?
@cloud crow
its a well docmuneted bug by this time
I know but she doesn't dare
scroll up a bit read my msg responding to dragonspride and Dan's msg
maybe they are and its maybe been the weekend and they are starting to fix it now
np to my knowledge they are working on them
If it hasn't been fixed yet then it's not in the first placeš
ok
poeple that are getting these crashed do you have a high end pc?
ok i cleared up a tone of space and it still isnt working. when i hit play on the replay screen it sends me to the main menu
AFTER SAVING HOW DO I ENTER THE SERVER WITH MY PROGRESS ?
errors**
perhaps
do you safe log like go to sleep and wait for the timer to hit 0?
oki
YES
i also just lost my progress after safe sleep aswell
YEP
does the que work for anyone? whaits forever to get an error msg
sometimes after update like the 28th dinos are wiped and stuff like that and sometimes unoffical servers does it
usaly works for me if its on offical it might be cus so many are playing try playing unoffical
I DONT SEE A CONTINUE TAB I HAVE TO GO OR TO CONTINU ME PROGRESS ?
no
ok tried 3 times now and when i get to position 1 i get an server full msg and it put me out of que
have you deleted config?
- If running The Isle, exit the game.
- Open File Explorer.
- Click the address bar at the top.
- Type %localappdata% then press Enter.
- Find "TheIsle" folder. Open it.
- Delete the "Saved" folder. Note: This will reset any of your custom settings to their defaults, as well as delete any saved skins.
- Start the game.
its a bug
My game keeps crashing after few minutes playing I have updated everything and all that and still nothing is there another way to fix it?
Turn off Steam and Nvidia overlays and try running with launch option "-high" or "-USEALLAVAILABLECOERS"
@unborn halo
My friend can't look side to side at all and night vision wont work, tried resetting their keybinds but failed to work
il y a des francais ici ?
im just stuck devouring this thing
im stuck in some building and cant get out i didnt realize i was about to grow when i got in there... anyway you can help me..stepdino
what can i do?
Hey guys I have a massive bug when i log into a server my game crashes i cant play at all ! š¦
How to delete CONFIG folder
- close your game
- press windows + r
- search %localappdata%
- find The Isle > Saved > DELETE Config
- do not write anything, just search it by eye!
i keep trying to join an official server but when i do my game just shuts off
ill wait in the que forever and then when its my turn, the game shuts down
@lethal epoch same my game crashes
need to go to the correct channel and @admin role + IGN (ingame name)
#evrima-sa #evrima-na #evrima-eu #evrima-au
je ne trouve pas comment continuer ma progression
just log again into the same server you played
each server has only one slot
does anyone know how to fix dx12 my friend is getting it and we have tried alot like updating drivers reinstalling the game so does anyone know anything that could help?
From what Iāve read online their graphics card isnāt compatible with dx12, my gf has the same issue
non, pardon mon francais est tres mal. le discord est uniquement en anglais s'il vous plait.
quoi ?
en anglais, You need to log onto the server you last played on in order to play the same dinosaur
Has anyone else been having issues with ceratos? I can play all the old Dinoās and all the other new ones, but for some reason ceratos cause my game to crash, I finally got one to not crash me and I logged as it now I canāt join NA5 (the one the cera is in) because it just crashes the game whenever I try to connect after waiting in the queue
j ai pas compris
Hmm i can't seem to be able to hop on any of the official servers. Like, NA 5 says 20/100 (assuming it crashed or restarted) but when i try to connect, it still says that the server is full
yo
question
why is it that i have both evrima and legacy downloaded
but everytime i swap to legacy from evrima i need to redownload
hey if the game crashes while your playing or kicks you out cause of connection. is your dino safe? na 5 is not working
In no particular order, id recomend doing it somewaht in this order
Easy possible fixes
Right-click The Isle, and go to properties, In launch options, add in "-high" "-USEALLAVAILABLECORES" without quotes.
Try running the game in windowed mode (borderless fullscreen).
Turn off steam and nvidia overlay
For most issues minor issues this will help and will need to be done if you want to clean reinstall the game
#announcements message
Verify integrity of game files to find any issues.
GPU drivers do agien even if you have allready(restart afterwards)
Do the key combo to refresh ur gpu: Win + Ctrl + Shift + B
Make sure to do a clean installation of the latest GFX card drivers for your card download for nvidia go here and manually select your gpu:https://www.nvidia.com/en-us/geforce/drivers/
For AMD google your gpu and drivers to find them
Might help with some issues
In your windows search bar, type in cmd and right click command prompt and open as administrator.
In command prompt, type "sfc /scannow" without quotes. Wait for scan to complete. (Restart your PC afterward)
Dx12 reinstall
Find disk cleanup, remove directx chache
Go to the microsoft directx end-user runtime web installer page and download the installer.
Run the installer and follow the onscreen prompts. (After installation, restart PC)
These are another guys fixes feel free to try them i dont know much about them but they can help(check both)
#š§-evrima-troubleshooting-š§ message
#š§-evrima-troubleshooting-š§ message
Reinstall of the game
Go to The Isle install directory, then manually delete everything in the install directory.(right click then properties browse local files, delete everything then verify do all of this last as it will need you to redownload the game)
Download the latest official GeForce drivers to enhance your PC gaming experience and run apps faster.
šBem vindo! Welcome!š
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Game: The Isle Evrima - Update 6.5
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Like and sub ;)
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00:00 Introduction
00:07 DX12 not supported
01:32 How to check which GPU i have?
01:56 DX12 n...
You can also turn off the steam overlay and that should work, it did for me
where is that?
the fatal error maybe someone understand why
oh its a crash report?
In steam, right-click The Isle, and go to properties.
In launch options, add in "-high" "-USEALLAVAILABLECORES" without quotes.
Once you boot the game, try running the game in windowed mode (borderless fullscreen).
Turn off steam and nvidia overlay
download this agien
sometimes downlaoding from amd adrenalin or a auto installer doesent work
already done
unfortunately my max resolution it offers is 1400x900. which I don't think was the case before update 6.5 š¬ so still stuck with some pretty fuzzy looking graphics
anyone figured out a fix for nightvision underwater biepi and deino i cannot see under water
ive deleted
files
ive uninstalled 4 times
The shadows are indeed behaving pretty weirdly, look what happens at higher resolutions:
.
you need to swap the files
i did lol
then its just verifying the files
apparently not
another guy had this issue install .Net framework and reinstall steam
send a screen of how it looks
f
steam wont regognize the isleevrima as a game
ik
The Isle is supposed
to be active one
and it is evrima?
no
i wanted to play legacy
i just played evrima
but everytime i wanna play legacy from evrima even tho i make legacy named "The Isle"
it still verifys files then downloads whole game
you need to make steam know its evrima by selecting it in beta
otherweise it will reinstall it as legacy
you can also shut down steam while your doing it and change it in the app mainfest but its pretty complicated
anyone figured out a fix for nigh vision underwater biepi and deino i cannot see under water ive deleted files
I've uninstalled 4 times?
To help explain here is a little video of what it does. I hope someone can help fix this https://youtu.be/eHvtIq6YZlE
waited now for 1 hour to get through the queue, now it just says loading
-sadge- no answers, asked for refund.. i really hope this feature will be implemented soon! bye!
game runs but wont connect to steam
is steam online?
yes
verfit files if you havent
restart pc/steam
I shall try that tonight
done it all
your using legacy corect?
if so try this video: https://www.youtube.com/watch?v=r6IB2AHd_Aw
So after this recent update (June 16 2021) is current date. I have both of the versions installed. If you have not done this here is the link to how to do that.
vvvvvvvvvvvvvvvvvvv
Installing both versions
https://youtu.be/7Db9VMtrXSc
So after you do that then you can do what I show you in the video to fix the issue of legacy not launching pro...
just ignore that she has legacy in another file you will just do it in your normal file
hey Everyone I get this DX12 is not supported on your system error when I run evrima on Steam
does this mean I need to update my drivers?
literally got 2 fatal errors in a row , this is getting annoying asf
my game has crashed 5 times now, i verified my files in steam and its still crashing
no DX12 stuff , just "fatal error" and nothing else
most likely
this a bunch of soultions i have found in here
@timid comet you need to go into game files and run easy anti cheat uninstall and then install
if you dont have them verify game files
nothing happen
I was able to enter evrima before downloading. I can't enter the game after installing the beta
idk if this is the properly channel, but those coordinates are a bit bugged and you get stuck -154,986.813, -184,852.335, -31,429.32
I dont want to be unstucked, it isnt event an official server, I just want to report if it can be fixed someday :_D
nothing is supposed to pop up
easy anti cheat not installed?
i already have
whats the error popping?
DX12 not supported error
- Make SURE you have all drivers updated
- You can use Nvidia Drivers website and fill what it asks
- Or AMD website for AMD cards
- After that, make SURE your windows is updated
- If nothing works, most likely you have a WEAK GPU that cannot support this type of game.
ty
translate plz
almost forgot its only for offfical
well, its the official map (?)
try ig
it works now
the queue is broken, now I've been waiting for 4 hours to get onto several servers. When I wait in the queue and it is finished it says connecting and then it says the server is full. wasted 4 hours for nothing
thats not a bug
u walked into a hole do u think the dinosaurs had admins to get them out of holes when they be stupid?
anyone know how to fix this skin bug with my B pattern on carno. Looks glitched every time i select it
at -99,822.426 lat and -71,070.47 long there is a hole that you can get stuck in. I am stuck in it on NA 1 (id be happy if i could be freed)
?? so personal dude, chill... its about to improve the experience of the player by removing "obstacles" in which you fall because of yes. Im not a dino and you aren't also, we're still humans and we need to have fun playing, I didn't said stupid to you (maybe I should), so have a bit of respect when talking to others please.
Would a 4GB gtx 1650 gpu be able to run evrima?
yes but on lower settings
i ran a 1650 super for a while with 4gb vram and it was okay on med-low settings
highly recommended that u have 8gb+ of vram tho
Yeah Iām hoping to upgrade but just checking!
Anyone know why i keep having fatal error its never happened to me before
maybe file issues try verifying if u havent
i downloaded VRchat and ran it and then closed it as soon as i got to the menu
and it got fixed
if you dont want to download vrchat verify game files then go into them unstiall easyanticheat then install
or that
Can someone help me?
Uh so.. ive asked for help in a few different servers and none of their suggestions worked, so now im resorting to this server and hoping this can help me! Whenever i try to get on the isle this appears, ive reinstalled anticheat, swapped the cpu/gpu it uses, verified files, and a few other things but nothing worked
A friend fixed it by updating its graphics drivers plus verifying files of the game in Steam
I think i updated the drivers a few weeks ago
hi everyone i have a problem with the server loading, doesn't load servers even though it waits for minutes
where to get help when stuck
thats legacy, not evrima
youre playing the old and discontinued version of the isle ^^
#evrima-sa #evrima-eu #evrima-na #evrima-au
how can i switch/update? (i'm using steam and i don't have any update)
right click the isle on steam > properties > betas > evrima
ok now i will install it and try again, thanks for the support
This got a bit flooded so just gonna reply to it and hopefully i get help
What is this?
Above error from the Easy Anti-Cheat may appear when launching the game, preventing it from starting. The issue stems from a limitation in the specific Easy Anti-Cheat version curren...
How does the replay system work? Iām not sure how to activate it
you press f2 and a little camera appear at top left
then press f2 again and your recording will be available at the main menu
Iāve had some replays show up before by accidentally triggering them I suppose, but was unable to play them. Nothing would happen when I clicked play
the replays can only be seen after 30 minutes
but if nothing works you can try this
How to delete CONFIG folder
- close your game
- press windows + r
- search %localappdata%
- find The Isle > Saved > DELETE Config
- do not write anything, just search it by eye!
Ohhh thereās a time frame, thank you
how do you lay eggs? Iāve tried pressing every button š
Stand on top of the nest and hold E
did this and now game wont run XD
Delete that file then
go into files agien delete than then you should see this go back to steamapps find appmainfest_376210 and delete it this will make steam "forget" you have the game and ask you to reinstall it then it will just verify the files nothing more it will only take a copule of minutes if you have a hdd to less than a minute with a ssd you might have to re do some steam settings with the game if you have any
done and gome still wont run
i give up for today XD ill have a tech going to chech my pc later tonight
Try starting it from game folders
ill update you if we solve anything
Alr sry if i scrwed anything up just seems very strange that a text doc made legacy stop working
yo
i cant change my sens
plus my friends server isnt showing up
why is this so buggy
what is "sens"?
mosue sens
what do you mean? does it keep reverting or is there simply no option for you?
but you can increase it?!
same for me but I don't mind
you can fill out a report -> #š-evrima-bug-reports-š
you could try with editing the input.ini
is it showing up for anyone else? if not your friend might not have his firewall setup correctly
some servers tend to disappear when you go to unofficial, you just need to go to the menu and try again
sometimes it takes 3 tries but always worked until now
it wasnt vr chat
I HAVE COMPLAINT IF YOU GET STUCK IN A HOLE THERE SHOULD BE A BUTTON TO GET OUT OF IT
JUST WASTED 3 HOURS CAUSE OF A HOLE KEEPING ME STUCK
anybody get a "game security violation detected" from easy anti cheat?
you can request to get unstuck in the official server discord channels, see the pins there (i.e. #evrima-na )
just got that when my game crashed...
Is there a troubleshoot for your dino disappearing? iv seen this is happening to a few players and not just me. So i assume you guys are aware of it.
Server restart announcement, logged out, waited 5 mintues relogged in and it took me straight to the create a character screen. Is there a solution to this issue or am i gona expect this to be a regular thing?
Any way to get unstuck?
ok i just did and it did nothing
Any way to get unstuck?
Does anyone here know how to fix the dx12 error Iāve watched multiple yt videos and even tried deleting the game and it still is showing up
DX12 not supported error
- Make SURE you have all drivers updated
- You can use Nvidia Drivers website and fill what it asks
- Or AMD website for AMD cards
- After that, make SURE your windows is updated
- If nothing works, most likely you have a WEAK GPU that cannot support this type of game.
@ official server admin + Server + ign
#evrima-sa #evrima-eu #evrima-na #evrima-au
does anyone know how to fix the eating bug sometimes i would try to eat but my dino wouldnt eat the food so then i would try to pick it up and it would act like my dino picked it up but wouldnt eat and then i caant eat at all since it wont let me drop the fake food
you will need to quicklog out of the server
ok thx
can somebody explain to me why my dinosaur gets wiped everytime
are you safelogging out of the server?
yes.
this happend to me twice.my deino just vanishing from eu4 and my teno in na3
this game can't do anything right
thats really odd š¤
did we find a sure fix for the gamethread timeout error?
has anyone else been having their dinos deleted randomly off both official and unofficial servers? I don't know what triggers it but multiple times now I have logged into servers where I've had grown/half grown dinos and they're gone, sometimes they're not. its happening to my friend too
me too, i've safelogged, i've not safe logged doesn't matter
does anyone know why underwater nightvision as beipi shows just pitch black? i can see my outline of my beipi only
a known issue, you have to relog to get it fixed
spawned as a baby cera i cant hit tab to see growth or anythiong
Iāll be watching for a fix then, itās sooo pretty otherwise⦠š¢
Im getting a fatal error when i play on any server? Anyone know what could be wrong on my end?
guys my the isle is giving dx12 error
does anyone know how to solve?
okay, thank you
My friend's audio is crackling constantly. Is there a way to fix this?
Is the thrash machanic not working? I'm holding down left click and shaking but it wont work
Yeh Iāve tried everything and it still says it doesnāt work which is weird because Iāve never had any issues wit any other games and Iāve played the isle since the new update and now itās saying this so idk what to do now
Is there a reason my left mouse attack is doing the alternate attack instead of the normal swipe like on the beipi
settings > gameplay > Enable manual alt attack
whats your gpu?
why cant i sit on my nest again?
GeForce GTX 1070
twice now its happened and the eggs freeze
what dino are you
whats your operational system? windows 10? 11?
stego
odd, it should be working
i booped a compi not sure if that had anything to do with it
not really
Windows 11
pc or notebook?
Pc
is this the one you downloaded?
Redownload game
š
yall anyone know how to fix it? i just logged on and something like this came up
"Out of video memory trying to allocate a rendering source"
and some other doodads, what does that mean? and what do i do
keep in mind i tried to log on again, maybe 2-3 times, same thing
whats your gpu?
Yeh thatās the one I deleted the game again and this time it works so thank you for the help tho.
oh nice :)
whats its name
AMD Radeon RX 6400 if thats what your asking for
like how much gigs? wdym
yeah, maybe your pc has ran out of space
what
or the problem is the RAM of your pc
how to check ram
same place
performance?
yep
8.0 gb and 7.3 gb
so i can see how your pc is working
either press PrtSc button (print screen)
or open any app that takes prints
think if you write screen on your pc it should come up with an app
press ctrl + v on this chat
hmm
use the app then
what
search screen on your windows
all i got was screen saverr
cant you just use your phone at this point 
so take a pic of the memory and stuff?
k, my monitor is kind of large so itll be a bit zoomed out
this?
sorry so blurry smh
no, i mean the 4.0
usually GPUS nowadays have more than 6GB
im pretty sure you should try changing your graphics or reducing any open app while gaming
your gpu can struggle easily, it cannot handle many things
i usually have microsoft edge open
on the game
if i cant enter the game...
ok let me try running it without anything open
oh ok
itās running this time
thanks for helping me lmao
all good ^^
Iāll try to refrain from keeping any apps open other than the isle
anyone know why i keep getting disconnected from every server i join after like 3 minutes
What graphics card do I need in order to play the game?
Crashing
does anybody have a fix for the fatal crashes? sometimes my game is fine and i can play for hours. Other times it crashes after 10 minutes of gameplay. Ive gone thru all of the steps already and deleting folders verifying integrity of files and fresh installing. Pretty frustraing constantly crashing and having to sit in a queue again. my fatal crash just says "fatal crash" nothing else. No error code or anything.
hi good evening ..can anyone help me? I downloaded the game update but an error message is appearing as you can see in the photo.. I already updated the video card but the error continues and I can't play. Before it was ok!

Hi! I'm experiencing this issue while walking with the dino in EU3 server many times this last 2-3 days. Just to report it. šš»
After this, the game will close and idk what happens to dino. Sometimes I've found it dead after I login back.
does anyone know how to fix not having nigth vision> my friend jsut logged on after hiatus and they cant get nigth vision to work
can anyone help ?
how do i shake off raptors as a stego?
whats the max amount of dienos in a group again in official servers?
All the saved skin precets on my raptor are gone and have been replaced with randomized colors
How is that typed out? Is that all connected?
do i need to do anything to fix my issue?
That's the exact same issue I'm having
so no fix?
Not from me no. I have no idea why I'm having this issue
Anyone having the issue where the axis for the mouse is not working? My up and down is working fine although I cannot look left and right
I managed to stop the "app configuration unavailable" for a moment but since last update it came back and i can't stop it from coming back...
I am currently stuck inside the a rock formation and i cant move is there any one who can help me with this
just got this same one and i was just runnin to NW
this is your connection
how ms you have ?
it was like 50
you need litle more
imma relog and take a full screen shot
if you down under 20 ms you got fatal error
no
i talk about this
press
alt + r
the ms
will be show
is the real ping
its not popping up
welp ive never had this problem b4
some new update caused this
cant even play the game it just keeps crashing after like 5 min of play
I need help, sorry about the phone recording but this is happening and I donāt know what to do anymore, no error or nothing comes up
I get BSOD if I spend too long in the dino creation window. Crashes my entire computer.
Good afternoon. DX12 error, how can I solve it?
im with the same problem 3 times... 2x times in Test server and now in-game. AND its not just in Beipi.. in Deino appear the bug to..
Well, we are waiting for a fix...
15
I got it rn too, I just bought the game
@vague spade there is some solution in the pinned messages
omw to check it
Hello, is there a way to unstuck the cerato after grabbing a body? I can't leave it
we tried both these options and it hasnt helped unfortunately. Still disconnects him after 10 mins
hello, i'm receiving the same DX12 issue. I've already updated my windows 10, my graphics driver and i do have direct X 12 installed. Any ideas on how to fix it?
i am playing in eu1 for 20 min and the game kick me out off the server and say its full or admin kick or fix the dam game
Why do I crash about 4 minutes every time I join Evrima and have to reopen for the same thing to occur?
Make sure you drivers are up to date, verify your game files, and you can also try disabling all forms of overlays you may have (such as steam, discord, ect.)
has anyone found a way to fix the meat chunk stuck in your mouth glitch without relogging
someone the otherday was saying they had some success with running and spamming G. i dont know how effective that will be though
no solutions coming to mind?
what did you use to upgrade your drivers
nvidia's website
and you're crashing on launch?
it just opens up the easy anticheat screen, says "waiting for game..." for about 10-20 seconds and then it closes and gives me the DX12 error
I believe people were saying that the most up to date driver for (i think it was nvidia) is partially causing this issue. I dont know exactly which, but maybe considering going back a driver update or 2 on the website and trying that one
alright but if that doesn't work, you got any other ideas?
not entirely sure... the best thing i could say it ping the tech support role saying everything youve tried
alright i'll try that
best of it
Thank you
just outta curiousity. did this work for you?
Thanks, Iāll try all them
best of luck
i had already relogged but its happeneing all the time so i will let you know when it next happens
i had to relog because i was croc and couldnt drink
yeah please do, that may be a temporary solution to it, which would be nice
very its difficult to relog when it happens with the queue times rn
yeah for sure
also just a question, what does it mean by "try running without the -dx12 or -d3d12 command line argument"?
how do you even do that
It wont work i dont believe, but in steam you can input certain likes like that to basically change the way the game runs. im explaining it poorly. but you can put a game into fullscreen and stuff like that through it
ah okay
hm this is really odd
i guess it's time to go through like 7 different driver versions all the waup up to 2019
best of luck
thanks
please i need help
Did you install it via GeForve experience or manually on the website
Try launching from game files instead it might be a steam issue
like i said, geforce doesn't support my gpu, i have to do it from the website
Whats ur gpu sry if you have allready said it a lot of msg in the chat
it's fine, we talked like 2 days ago so there's no reason for you to remember it
i have Quadro K1100M. It supports direct X 12 and i can honestly run most things pretty fine
the latest driver for it is from 2021 if i recall correctly
im stuck here and i don't know how can i get out
thank you so much man
It only supports feature level 11_0. So it doesn't technically support DX12 features even if it says it does support DX12. It'd need to support at least feature level 12_0 to run the game.
I remeber now the quadro series is pretty small in the gaming community and id say its probably that its running in some special way the devs havent rly done but this is just a theory might not be right at all
i have DX12 already installed though? I've used it for other programs that use it before
i'm not sure how accurate the dxdiag program is but that also says i have it installed properly
check the pins in the evrima chats. such as #evrima-na
Yeah Google was giving me mixed signals abt what it supported
You can have DX12 installed without the hardware to support it. As I said, your GPU supports DX12 but only feature level 11_0.
so does this mean i can't run the game at all or something
It might be because the game supports dx11 too and just roots back to it when its not working with dx12 in the future devs might re add dx11 or a plugin will do it
Devs have said there will not be support for DX11.
i need to write at one admin for ask to unstack me?
you need to ping the officialserveradmin role in one of those channels asking for an unstick with your ingame name and servername
sooo what do i do then
Two options: you buy a new GPU or wait until Evrima becomes the main branch to play through GeForce Now.
i don't think either of those are possible for me
GeForce doesn't seem to support my graphics card and i have a laptop, not a PC, i can't just swap out the GPU
Geforce Now is a cloud-gaming platform. It streams you the game. You can play with Geforce Now on a phone, literally.
oh huh, i guess i have to wait multiple years just to play evrima then lol
nvm, still wont work, it opens up the launcher and goes through loading but stop there
Not more than half a year
Its coming next update
the running has let me drink but it doesnt remove the food attached to you so im still a swimming scent marker but at least i can drink
righton. thanks for the info
Still having this problem, doesnāt work trying to open it in the files either
verify files go into folder run the uninstall and install easyanticheat files
easyanticheat instantly closes the moment i try open it, both the install and the uninstall
how to fix not having night vision setting
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.
Also remember that the keybind is the X key, it's not N.
not my work just copying a forum I found
<@&401466542140817419> <@&505047238674874368> Can you pin my message bc it fixes the problem ty ^^
I be njoying a non functioning game yayy
i think im having what i hope is a common first time launch issue, after launching the game i cant interact with the menu at all
also it launched on my secondary monitor
help, my cera is stuck to some flesh i cant eat, so its revealing my poosition, and im hiding
im stuckto frash meat, and cant drink
anyone found a fix for the fatal erorrs?
quicklog will fix it
theres a way more simple fix for it lol
by deleting the saved folder you also get rid of your skins, to prevent that you can delete the config one, which is inside the saved
and to get there faster you just need to tye %localappdata%
I'm stuck here any hope of atleast killing myself quicker?
Hmm, this picture gives a very clear indication of your location! Thank you.
well its not my fault that the crevice has bushes in it
@atomic flower press tab, go to the top right and left click to copy your location
The only fix to this i found when game said launching and gas not run open another game and the isle game will launch š
If anyone can confirm that it worked also for them hit the emote buttonšš½
yea I'm dead dont worry bout it
It's already pinned
Is there anyway to get out of a hole if a mod isnāt answering š¦
Oh yeah absolutely spamming raptor jump. Thankfully. Nailed it lol
hey i got stuck in envrima how do i get unstuck ?
can anyone help?
ayo me too
@sand summit@formal vale #š§-evrima-troubleshooting-š§ message try this fix if you havent allready
anyone know anything about the game getting small freezes during combat?
check the pins in the evrima chats. such as #evrima-na
Do you run at or around 60fps normally?
i usually run around 70-90
even during combat my fps doesnt rlly drop , but my screen gets freezes when another player goes in for a bite or i go in
so odd
you can try lowering the effects to see if that might help maybe the blood spawning on hit is causing it. I got that in U6 but get it less now in 6.5 so not sure what causes it
ah okay ill try that , thanks
best of it
does anyone know how to solve?
any news on how to fix this crash?
same
Is there any way to fix this?
So, I keep crashing 9 times on 10 when joining a server OR shortly after! The crash error code changes every time ...
Since new update the game is literally taking all my computer's ressources whle im running the game on low/medium - My game runs lireally between 8 and 13 fps all the time when im OUT of lagging zones, (between 1 and 10 fps in some areas)
I already tried some fixes such as verifying files, re-installing the game, deleting config or saved files, putting my whole game to full low, reinstalling full steam, cleaning my computer in and out ...
someone pls tell me how to fix this
i have this exact error to pfff
From what I know from other games (Callisto Protocol usually), this issue of DXGI_ERROR_DEVICE_REMOVED is related to low VRAM. Try lowering the texture resolution or use MSI Afterburner to check it.
Also, dunno if there's a fix for admin pannel bugs or if its something coming up as a hotfix later?
(me and other amdins have experienced some problems with dying when teleporting, crashing while going or going out of spectator mode, server or personal lagging when using the admin pannel! Also just experienced soem bug with the growth system on a stego where I tried to put him to 30% growth and it took him to 0.0%, other admin tried and did the same. I finally could find out that his grow was drastically going up with %. So 30% put him to 0, 40% put him to 16% grow, 50 to 30%, 60% to 55% of his growth, 70% to 72% ... )
but i have a pretty good pc so its weird idk but thanks tho
And my settings are all on low also
btw, I'm having an issue where changing the graphical settings related to UE5 (Lumen, TSR, DLSS and Hardware Ray Tracing) does nothing to my game. Actually, if you change any of these settings, I get lower FPS. Even if I set TSR to Low I go from 100 fps to 50 fps.
Np. I noticed that recent Unreal Engine titles, people are always complaining about these kinds of errors in their Discussion forums
does anyone know how to unistall dx12
i got kicked out from AU 3 bcs lost connection, but my connection is good and i cant log in back. the screen keep showing "connecting"
welcome to the gang
just that I can't play the game for 5 minutes
indeed the fatal errors happen out of the blue or the movement like if ur in combat u can crash and there seems to be no solution
every time i am in the queue at place 1 i get kicked out and told server full... I sit at least 2 hours after 3 attempts I come only on it
skill issue i fear
my game isnt launching
this fatal error stuff is so... i just wanna play the isle bruh
got the same issue, are there any fixes yet?
im back lol and imma try to re download evrima to fix the replay issue
it doesnt let me? I dunno, is anyone else havin issues with installing the game ready driver?
The problem is in the game itself that it does not want to start.
Iāve tried all fixes game just wonāt start
ah man
My friend doesnāt even have minimum specs and his game starts
Anyone know how to fix the "AntiCheat not installed"
go to the game files and run a file called installanticheat
thanks
Does anyone know how to fix the ādx12 is not supported on your systemā error message
It doesnāt let me open the game
what's your GPU?
any1 know how to fix this`?
stuck before spawning?
it didnt work i am officailly out of ideas. Can anyone help?
deleted config file yet?
no certain dinosaur just dont show up when choosing what dinosaur i want to play
try verifying files or deleting config folder
How do I check?
task manager > performance > click GPU and tell me it's name
if there's two, click GPU1
11th gen intel(r) core(tm)
That's your CPU, find the GPU tab on the left
Intel(r) iris (r) XE graphics
Nope thats the only one
unfortunaly it's too weak to play the game :(
Damn
integrated graphics cards cannot run the latest version of the isle
I keep getting fatal errors, is there a fix for this?
Dont see a issue
Or is it a laptop?
laptop
Well then its no pc and my theroy gone
is there any other GPU on your task manager?
usually gaming laptops come with 2 gpus
anything for this?
NOOOOOOOOOOOOOOPE
WHAAAAAAAAAAAAAAAT
no fix for that
hey guys can you help me? I'm having a problem after I updated the isle I can't play because an error appears..DX12 NOT SUPPORTED..I've already updated the video card but it still continues..please help me

@thin oracle the win64 error is back
same thing pops up for me @static stone
how annoying is that! I wish I had more computer knowledge
What graphics card do you have?
Also, I see you have an unactivated version of Windows. This prevents you from obtaining all the Windows updates. However, DX12 is updated through Windows updates. Activate Windows, install all updates it throws at you and see if that works.
NVIDIA GeFORCE gtx 1650
Latest drivers? Sure sure sure? If yes (and make double sure), then do what I wrote about the unactivated Windows issue.
but does everyone who is having the same problem also coincidentally also have windows like this? ...I already updated the card yesterda
This problem is caused by not having up-to-date graphics drivers and/or up-to-date Windows.
I see that there are many similar stories
Yes, because many people are pretty awful at keeping their drivers and Windows up-to-date. Another part just doesn't have a dedicated graphics card or one that's recent enough to actually support DX12.
vou ativar o windows então pra ver
All right.
all my stuff is up to date and it still pops up for me
Can you please provide:
- your graphics card (right-click on your task bar > Task manager > Performance > GPU. If there are two GPU, it's GPU 1 you have to look at);
- your graphics driver version and date (same as above, but scroll down to see the driver's version and date);
- your Windows version (right-click on the Windows icon > System > scroll down to Windows specifications and see what version it says you have).
whats ur gpu and uninstall and reinstall the drivers
Anyone know how to fix the isleclient win64 0xc000005 error