#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 39

fresh charm Aug 23, 2019, 8:37 PM

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so I'm getting a little problem that I've already encountered before but it came back just now

amber tide Aug 23, 2019, 8:38 PM

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What’s the problem

fresh charm Aug 23, 2019, 8:38 PM

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was playing normally and suddenly my gpu started clocking down as you can see in the screenshot of the graphs and I had horizontal lines going across my 2 monitors

📎 unknown.png

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and because of that fps was dipping like cray

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last time it happened I thought it was because of the temps on the gpu so I made a new fan curve and set a higher temp target and all that

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but this time it wasn't even reaching the same temps and it just happened

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last time temps were around 80C, this time it was around 75 with a top of 78

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from what I noticed at least;-;

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79*

amber tide Aug 24, 2019, 3:13 AM

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That would be a question for #server-hosting

wanton slate Aug 24, 2019, 3:14 AM

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Ah, cheers - i put it in there and remove here.

ionic vine Aug 24, 2019, 2:17 PM

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Is there a problem with the currently cause I am not getting any servers

amber tide Aug 24, 2019, 2:31 PM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

left rock Aug 24, 2019, 4:35 PM

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I am getting kicked from every server its says "You have been klicked from the server, the host has closed the connection"

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Even my own

amber tide Aug 24, 2019, 4:39 PM

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Follow the above steps for flushing dns

honest river Aug 24, 2019, 11:04 PM

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Hello! I’m having an issue with a “dark shadowed circle” around my character in dev test levels. Let me post a photo

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📎 image0.jpg

bleak elk Aug 24, 2019, 11:43 PM

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Hi, I'm having an issue

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It says "Removed from the server"

📎 20190824181923_1.jpg

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Host closed connection

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It happens when I try to log on any server

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I played for months until today, because this is just happening today

pale pike Aug 24, 2019, 11:45 PM

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Try this @bleak elk

bleak elk Aug 24, 2019, 11:54 PM

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@pale pike I tried and still the same problem

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The game loads, and I hear and see it rendering for a second, but it just loads again and I get the message

amber tide Aug 24, 2019, 11:56 PM

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder and then retry it

bleak elk Aug 25, 2019, 12:00 AM

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Also didnt work

pale pike Aug 25, 2019, 12:01 AM

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Try restarting Steam as administrator PeepoThink

bleak elk Aug 25, 2019, 12:04 AM

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I tried it again, nothing changes, today I also tried rolling back the video card driver and verifying the game files integrity, but no success:(

amber tide Aug 25, 2019, 12:07 AM

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

bleak elk Aug 25, 2019, 12:10 AM

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Runned as admin, no success

dreamy basalt Aug 25, 2019, 12:30 AM

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im stuck in a rock

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how do i get out

amber tide Aug 25, 2019, 12:32 AM

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Go to the server channel that you’re on and tag an official server admin. If one is online they’ll ask for your ign

dreamy basalt Aug 25, 2019, 12:34 AM

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thanks

bleak elk Aug 25, 2019, 12:56 AM

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@pale pike @amber tide Thank you all, I don't know what happened

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But the game is working again

amber tide Aug 25, 2019, 12:57 AM

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😉

midnight venture Aug 25, 2019, 1:47 AM

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can someone help me? whenever i go onto a discord call i cant here in game sounds

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help needed asap!! ^^

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<@&401466542140817419> <@&505047238674874368>

pale pike Aug 25, 2019, 1:54 AM

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try turning down this sliding bar in your discord settings

📎 unknown.png

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@midnight venture

midnight venture Aug 25, 2019, 1:56 AM

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Thank you so much!

pale pike Aug 25, 2019, 1:59 AM

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you're welcome!

misty hornet Aug 25, 2019, 3:50 PM

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I can't join any server at all

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It keeps saying host closed connection or lost internet connection

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I can only join my host server

amber tide Aug 25, 2019, 4:07 PM

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Try this @misty hornet

honest river Aug 25, 2019, 6:21 PM

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Can I get help with my issue? 😅

meager musk Aug 25, 2019, 6:39 PM

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okay so i get this problem,im on a serveur the isle,got gived a juv theri and like im playing and it kicked me out and said host closed conection,and i cant connect to the serveur now

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does anyone know how to fix this pls

amber tide Aug 25, 2019, 7:32 PM

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Sorry but I haven’t heard of anyone having that issue, could be a driver issue. @honest river

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https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Follow this link and copy paste the results here

Gyazo

▶ Play video

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Try this @meager musk

honest river Aug 25, 2019, 7:37 PM

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Computer Information:
Manufacturer: MSI
Model: MS-7788
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3300 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 6570
DirectX Driver Name: aticfx32.dll
Driver Version: 15.201.1151.1008
DirectX Driver Version: 8.17.10.1404
Driver Date: 11 4 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 6570
VendorID: 0x1002
DeviceID: 0x6759
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8149 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953317 Mb
Largest Free Hard Disk Block: 833794 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

meager musk Aug 25, 2019, 7:48 PM

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@amber tide i dont understand what the admin did but he just got me away the theri and give it back and now i dont have the problem anymore but if it does it again imma try your thing,thx

amber tide Aug 25, 2019, 7:49 PM

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You’re using integrated graphics and you haven’t updated them since 2015...

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You shouldn’t even be able to play the game. Lower the settings and update all of your drivers

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@honest river

honest river Aug 25, 2019, 7:51 PM

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LOL yeah... I just bought it new (part picker store, still in package) cause my old card died so i needed something. I updated it as soon as i installed it. I'll go through and see what i can do 😂

midnight venture Aug 26, 2019, 11:36 PM

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what settings can I lower to reduce lag when in large herds in the game?

amber tide Aug 26, 2019, 11:36 PM

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everything

pale pike Aug 26, 2019, 11:51 PM

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Textures are the settings that changes my fps the most followed by resolution

round moat Aug 27, 2019, 12:37 AM

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In order to enable in-game sound while you're alt-tabbed out of the game (such as reading discord or browsing a website), follow this path on your PC:
C:\Users\ your username here\AppData\Local\TheIsle\Saved\Config\WindowsNoEditor

Find the 'Engine' file and open it by double-clicking

Add the following string to the file:
[Audio]
UnfocusedVolumeMultiplier=1.0

Save the document

amber tide Aug 27, 2019, 12:37 AM

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Ah

round moat Aug 27, 2019, 12:37 AM

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@fair flare

scarlet chasm Aug 27, 2019, 12:49 AM

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Now that’s good to know, I’ve always wondered about that!

round moat Aug 27, 2019, 12:50 AM

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It's super helpful when you're both playing the game but suddenly need to tab over into the discord for moderation 😉

amber tide Aug 27, 2019, 12:50 AM

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😛

scarlet chasm Aug 27, 2019, 12:52 AM

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👍

steel oar Aug 27, 2019, 11:34 PM

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got a message 'host closed connection' and i cant get back in or see any other servers, what does this mean?

amber tide Aug 27, 2019, 11:35 PM

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Try this

steel oar Aug 27, 2019, 11:41 PM

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wooo it worked!

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thxxx

amber tide Aug 27, 2019, 11:53 PM

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Yay!

proper cloak Aug 28, 2019, 5:39 AM

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im stuck in this screen, know any way to fix?

📎 unknown.png

amber tide Aug 28, 2019, 5:39 AM

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Relog

proper cloak Aug 28, 2019, 5:40 AM

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esc menu wont show up, alt f4ing doesnt fix it when i try to get back in

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it happened after i force closed my game after trying to host a local server to test something

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only thing working is my NV

amber tide Aug 28, 2019, 5:43 AM

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder and then retry it

proper cloak Aug 28, 2019, 5:49 AM

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ive done it and this is my screen after

📎 unknown.png

amber tide Aug 28, 2019, 5:50 AM

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Follow the below steps and post your pc specs
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

proper cloak Aug 28, 2019, 5:53 AM

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Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 3000 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: NVIDIA GeForce GTX 1060 6GB
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3602
DirectX Driver Version: 26.21.14.3602
Driver Date: 8 16 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 143 Hz
DirectX Card: NVIDIA GeForce GTX 1060 6GB
VendorID: 0x10de
DeviceID: 0x1c03
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (G560 Gaming Speaker)

Memory:
RAM: 16297 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2498514 Mb
Largest Free Hard Disk Block: 378897 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide Aug 28, 2019, 5:54 AM

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Interesting

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Reload the game over

proper cloak Aug 28, 2019, 5:56 AM

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opened the game and hopped on the same server and same results

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this all happened after i tried hosting a server for testing and force closed the game after i got stuck on a black screen

amber tide Aug 28, 2019, 5:57 AM

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Were you trying to use the frozen north map\

proper cloak Aug 28, 2019, 5:58 AM

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nope, just the provided test level

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managed to launch a hosted server, will try to hop on a public now

proper cloak Aug 28, 2019, 6:23 AM

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found out it was a server sided issue, thanks for your time

coarse sand Aug 29, 2019, 2:59 AM

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as juvie trike while holding q am unable to smell food or water and compass doesn't come up

pale pike Aug 29, 2019, 3:11 AM

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type %localappdata% in your task bar search box and press enter.
scroll down to the isle, open it and delete the "saved" folder. @coarse sand

coarse sand Aug 29, 2019, 3:12 AM

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I got it fixed for some reason when I closed the game I had running on my other screen and relogged steam it fixed it

misty copper Aug 29, 2019, 9:20 AM

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somehow the EU official servers aren't showing up in the server list for me, the US servers are showing up though

amber tide Aug 29, 2019, 9:21 AM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

misty copper Aug 29, 2019, 9:22 AM

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okay thanks I'll try that

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it works ❤

amber tide Aug 29, 2019, 9:28 AM

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❤ That's great to hear

coarse sand Aug 29, 2019, 8:31 PM

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unable to eat when holding E have already deleted the isle saved folder in app data and relaunched

honest river Aug 30, 2019, 8:08 PM

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@coarse sand Did you verify integrity of game files?

coarse sand Aug 30, 2019, 8:09 PM

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I didn't do that but it started working some point last night. But I'm still have a lot of bugs with the game

honest river Aug 30, 2019, 8:10 PM

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Try doing that, and if all else fails reinstall the game. I've had to verify my game files before and it helped me in the past.

coarse sand Aug 30, 2019, 8:10 PM

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ok will try it now

quiet sigil Aug 30, 2019, 10:40 PM

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Can anyone help me

amber tide Aug 30, 2019, 10:40 PM

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With?

quiet sigil Aug 30, 2019, 10:41 PM

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So I tab out into discord and I tab back in and my Dino won’t stop moving forward so I have to fully restart my pc to fix it this has happened 2 times now

amber tide Aug 30, 2019, 10:42 PM

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Have you tried alt tabbing back again

quiet sigil Aug 30, 2019, 10:45 PM

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Yes

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nevermind i have figured it out

amber tide Aug 30, 2019, 11:00 PM

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👍

scarlet chasm Aug 31, 2019, 7:01 AM

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@wise olive That would be better to ask here instead.

wise olive Aug 31, 2019, 6:56 PM

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👌

warm sentinel Aug 31, 2019, 7:46 PM

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Hey guys! How do you change your view range? since i can see dinos disappearing in the distance.

honest river Aug 31, 2019, 7:52 PM

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@warm sentinel That depends on your settings with view distance: From low - Epic

warm sentinel Aug 31, 2019, 7:55 PM

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@honest river I got it on epic

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Nvm cinematic

amber tide Aug 31, 2019, 7:56 PM

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Cinematic isn't really technically used to play with constantly; it's more so for pictures and such. If your view distance is at epic then you're as far as you can see into the distance then

honest river Aug 31, 2019, 7:56 PM

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Mhm

warm sentinel Aug 31, 2019, 7:56 PM

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Ah okay Thanks! thought best setting was cinematic

pale pike Aug 31, 2019, 8:23 PM

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iirc dinosaurs aren't affected by the view distance

warm sentinel Aug 31, 2019, 9:45 PM

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The range that i can see a dino is still the same 😦

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And for some reason i cannot turn the game to 4k

amber tide Aug 31, 2019, 9:46 PM

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The range isn't going to change.

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The game isn't 4k..

warm sentinel Aug 31, 2019, 9:46 PM

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Oh lol

scarlet chasm Aug 31, 2019, 9:47 PM

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It doesn't help that Geforce Experience now shows The Isle and recommends Cinematic... dondiFrown

rotund echo Aug 31, 2019, 11:45 PM

#

📎 7d113378dac7e13ba6f7aa1ef04ac794.png

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so ive had this problem for awhile

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i can never get the official servers to appear

amber tide Aug 31, 2019, 11:45 PM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

rotund echo Aug 31, 2019, 11:45 PM

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even after constant refreshing and typing in the name of the specific server i can never find them and im always reliant on-

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wow ok thx a lot lol

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instantaneous

amber tide Sep 1, 2019, 12:01 AM

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ThumbsUpParrot

thorn geyser Sep 1, 2019, 7:50 PM

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okay so, i got sent here, i have a problem, my computer was havin issues last night with the boot.ddl file and wouldn't load up properly so i did a reset which allowed me to keep all my files in a basically locked up version called Windows.old, the problem is that includes all my steam files games ect.

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i wanted to see if there is a way to pass those files onto my new steam folder or if i just have to re-download everything

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i get the problem might seem trivial to most, the difference here being im from Venezuela... so most downloads take 3-5 days per game depending on size

honest river Sep 1, 2019, 7:58 PM

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@thorn geyser You'll most likely have to re-install everything

thorn geyser Sep 1, 2019, 7:58 PM

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that's what am afraid of

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like i have all the files

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all of them... just was wondering if there was any way of saving it...

honest river Sep 1, 2019, 7:59 PM

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reinstall steam, copy the steamapps folder to the new installation from the windows.old copy

thing is, they now have the staging folder and they changed the way installed games are recognized. you should still be able to get it to reinstall quickly, without downloading the(each) whole game again.

#

https://www.techpowerup.com/forums/threads/recovering-steam-games.160128/

TechPowerUp Forums

Recovering Steam Games

Long story short. My PC wouldn't start after load (a black screen would pop up). So, after numerous attempts, I decided to reinstall Windows. So, it backed up all my old files (Windows.Old) folder and it has all my Steam games.

The question is, how can I transfer those game...

thorn geyser Sep 1, 2019, 8:06 PM

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i'll try that thank you m8

worldly forge Sep 1, 2019, 8:35 PM

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So I’m having trouble finding servers, no official servers are coming up when I refresh

honest river Sep 1, 2019, 8:38 PM

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@worldly forge No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

worldly forge Sep 1, 2019, 8:43 PM

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@honest river I don’t see a settings button?

📎 image0.jpg

scarlet chasm Sep 1, 2019, 8:48 PM

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Copy that into your browser and hit the "Enter" key:
steam://open/settings/

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Does it open for you?

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You may have parental controls on

worldly forge Sep 1, 2019, 8:55 PM

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@scarlet chasm it worked thank you for the link and also thank you sly for fix

honest river Sep 1, 2019, 8:56 PM

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No problem!

tardy schooner Sep 1, 2019, 9:26 PM

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how do i join the game? Im confunzzled

scarlet chasm Sep 1, 2019, 9:27 PM

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What's up @tardy schooner ?

amber tide Sep 1, 2019, 9:28 PM

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You start the game, hit "Play" and click join on a server

tardy schooner Sep 1, 2019, 9:28 PM

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i cant find the button theres nothing to join?

amber tide Sep 1, 2019, 9:28 PM

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You can't find a button? What button

tardy schooner Sep 1, 2019, 9:29 PM

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im tryna find a button to get into the game bc im only seeing the discord and i dont know how to join the actualy game

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actually*

amber tide Sep 1, 2019, 9:30 PM

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You have to buy the game through steam and open the game through steam

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What are you talking about you only see the discord

tardy schooner Sep 1, 2019, 9:30 PM

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ohhhh

amber tide Sep 1, 2019, 9:30 PM

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You're not making sense

tardy schooner Sep 1, 2019, 9:30 PM

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sorry i frogot bout dat .-.

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welp bai srry for using ur time

scarlet chasm Sep 1, 2019, 9:32 PM

#

@amber tide dondiLUL

charred ingot Sep 1, 2019, 11:06 PM

#

I can't find the official servers..,

amber tide Sep 1, 2019, 11:06 PM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

cerulean siren Sep 2, 2019, 5:33 AM

#

How many ti'c in a day night cycle?

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game tic's

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also what is the relation to real time?

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tag me with answer please thanks.

scarlet chasm Sep 2, 2019, 5:44 AM

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a tick is 1 minute and day/night are 30 minutes each I believe

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@cerulean siren

cerulean siren Sep 2, 2019, 6:56 AM

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In relation to real time? So 60min is 1 day in game? 60 tics?

scarlet chasm Sep 2, 2019, 7:22 AM

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I believe so yeah

midnight venture Sep 2, 2019, 4:12 PM

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ok so when i hop into a vc in discord i cant hear any in game sounds, but then when i use a web browser discord i can hear in game sounds while being in a vc, I have figured out the problem why this is happening but I dont know how to fix it. The web browser discord's ouput device is default- (headphones im using) but the actual discord's output device is just ''default'' what is going on? please help ❤

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The actual discord app's output device (doesnt work)

📎 bandicam_2019-09-02_12-13-18-616.jpg

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the web browsers or website's ouput device (that works)

📎 bandicam_2019-09-02_12-13-45-826.jpg

pale pike Sep 2, 2019, 4:15 PM

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try turning down this sliding bar in your discord settings @midnight venture

📎 unknown.png

midnight venture Sep 2, 2019, 4:16 PM

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it is all the way down i explained the problem in my little paragraph i just need to know how to fix it

pale pike Sep 2, 2019, 4:17 PM

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In your output device, can't you select the headphone (Bose....) whatever full name it is?

midnight venture Sep 2, 2019, 4:18 PM

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I can but its not default: headphone bose

#

And default: headphone bose is what works

pale pike Sep 2, 2019, 4:18 PM

#

Have you tried it?

midnight venture Sep 2, 2019, 4:20 PM

#

Okay so when i go into google chrome i can open up discord as a web browser, i go into a vc call and I can hear in game sounds and listen to people talking at the same time. However, when I use the actual discord app i cant hear in game sounds and people talking at the same time. This is because the web browsers ouput device is Default: Headphone Bose. But the discord app has a different ouput device, just ''default'' and there is no option for default: Headphone bose.

pale pike Sep 2, 2019, 4:21 PM

#

Have you tried it?

midnight venture Sep 2, 2019, 4:21 PM

#

Tried what?

pale pike Sep 2, 2019, 4:21 PM

#

Changing output device

midnight venture Sep 2, 2019, 4:22 PM

#

Yes

#

But there is no option for default: headphones bose in the discord app version

pale pike Sep 2, 2019, 4:22 PM

#

Ty, answering questions usually make the process faster, I cant know the fix to your solution without knowing what you have done or not

midnight venture Sep 2, 2019, 4:23 PM

#

sorry

pale pike Sep 2, 2019, 4:26 PM

#

Ok so, try restarting your application as administrator

midnight venture Sep 2, 2019, 4:26 PM

#

ok

#

wow it worked

#

thank you so much lol

pale pike Sep 2, 2019, 4:28 PM

#

You're welcome!

broken ice Sep 2, 2019, 4:54 PM

#

My 11 year old wants this game. His PC specs are AMD FX360 6-core, AMD Radeon RX560 (think it is 8GB) and 8 GB RAM. Will this game run on his PC or crash and freeze?

scarlet chasm Sep 2, 2019, 5:01 PM

#

@broken ice I believe that will run it just fine

broken ice Sep 2, 2019, 5:02 PM

#

okies TY

scarlet chasm Sep 2, 2019, 5:02 PM

#

@broken ice here are the current requirements

📎 unknown.png

#

The RX 560 is a 2017 gpu vs the minimum (a late 2013 gpu)

broken ice Sep 2, 2019, 5:03 PM

#

I went over that but wasn't sure on the graphics card as his is newer but when I researched it was unclear if his was a higher level or not

scarlet chasm Sep 2, 2019, 5:09 PM

#

Ahhh ok, looking at it now I think it should be fine (may have to have lower settings).

amber tide Sep 2, 2019, 5:10 PM

#

It'll be fine but it'll just need to be on medium settings

#

Which is still perfectly fine to play

scarlet chasm Sep 2, 2019, 5:11 PM

#

Thanks @amber tide

obtuse perch Sep 3, 2019, 3:07 PM

#

Hey im a female carno and cant nest tried biting the ground allready and reloged

scarlet chasm Sep 3, 2019, 3:12 PM

#

@obtuse perch does local chat say invalid location?

obtuse perch Sep 3, 2019, 3:12 PM

#

no nothing

scarlet chasm Sep 3, 2019, 3:13 PM

#

Have you tried relogging?

obtuse perch Sep 3, 2019, 3:13 PM

#

yeah but didnt help

scarlet chasm Sep 3, 2019, 3:13 PM

#

You are an adult carno right?

obtuse perch Sep 3, 2019, 3:14 PM

#

yes xD

fierce roost Sep 3, 2019, 4:29 PM

#

I know that female carnos have a problem with nesting but I'm not sure

amber tide Sep 3, 2019, 5:48 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder and then retry it

#

Nesting is a bit wonky right now. You'll have to either relog, and spam bite while hitting the nest button and making sure it's on flat ground.

#

Or deleting the saved folder would help assist a little bit as well

#

Any combination of the above will help in getting a nest down

scarlet chasm Sep 3, 2019, 6:01 PM

#

@obtuse perch ^

sinful kiln Sep 3, 2019, 9:56 PM

#

Says no servers found, not sure why, restarted the client and wifi nothing happened.

honest river Sep 3, 2019, 10:05 PM

#

@sinful kiln No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

solemn latch Sep 3, 2019, 10:41 PM

#

Game keeps randomly muting people, mostly in group, or the person that invited me to the group

gentle mist Sep 3, 2019, 11:28 PM

#

@honest river how do you tell which number is the best for you?

honest river Sep 3, 2019, 11:30 PM

#

@gentle mist You just mess with the settings and see which one fits best for you.

gentle mist Sep 3, 2019, 11:31 PM

#

thats the thing

#

how do i tell which is best for me?

honest river Sep 3, 2019, 11:31 PM

#

Guessing whichever one shows you the best amount of servers. If you are finding the official servers just fine, don't mess with it.

honest river Sep 4, 2019, 12:13 AM

#

@solemn latch Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

cerulean siren Sep 4, 2019, 3:33 AM

#

How can I report a server that has people younger than 13yo?

amber tide Sep 4, 2019, 3:36 AM

#

You can pm Punchpacket but the team doesn't care about things like that

craggy timber Sep 4, 2019, 2:06 PM

#

Hey, my friend @heavy flare is have problems connecting or even finding the server we have talked to the admins about if he is banned and he isn't banned, any help would be great

scarlet chasm Sep 4, 2019, 3:32 PM

#

@craggy timber @heavy flare No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

amber tide Sep 4, 2019, 4:11 PM

#

If the above doesn’t work, then do this:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

hot moon Sep 4, 2019, 5:09 PM

#

ok so ive been getting this error all day and cannot load into the isle game itself, wtf does this mean and how do i fix it? i verified my game files and made backups but its still not working

📎 wtf_is_this.jpg

amber tide Sep 4, 2019, 5:10 PM

#

It usually means that your computer is under the minimum requirements and you won't be able to play the game because of directx11

Follow the below steps and post your pc specs
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

hot moon Sep 4, 2019, 5:13 PM

#

Just restarted my pc, give me a moment

#

Computer Information:
Manufacturer: LENOVO
Model: 7783AH9
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3293 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: d3d10warp.dll
Driver Version: 9.17.10.4459
DirectX Driver Version: 10.0.18362.1
Driver Date: 5 19 2016
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Microsoft Basic Render Driver
VendorID: 0x1414
DeviceID: 0x8c
Revision Not Detected
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 2880 x 1024
Primary Display Size: 17.44" x 9.80" (20.00" diag)
44.3cm x 24.9cm (50.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1988 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 6032 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952794 Mb
Largest Free Hard Disk Block: 44707 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

@amber tide

amber tide Sep 4, 2019, 5:21 PM

#

Your computer does not meet the minimum requirements to play the game

#

You need to have an actual dedicated graphics card instead of using integrated graphics

#

So you’d have to upgrade that

hot moon Sep 4, 2019, 5:22 PM

#

but i was playing it yesterday?

#

are you saying i need to purchase a new gfx card for my pc?

amber tide Sep 4, 2019, 5:23 PM

#

It doesn’t matter whether you could play it before. It can work randomly but you shouldn’t of been able to play it at all to begin with. You can try running Windows update and seeing if there’s any updates, the integrated graphics haven’t been updated since 2016

#

Yes

#

You can also try this: Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

hot moon Sep 4, 2019, 5:28 PM

#

wym by steam folder?

#

in my pc or in the app itself

amber tide Sep 4, 2019, 5:34 PM

#

On your computer

hot moon Sep 4, 2019, 5:37 PM

#

theres no common folder

#

📎 unknown.png

gentle mist Sep 4, 2019, 5:41 PM

#

this might help

📎 afe1c4b6271613da3b972d730f4d9b0f.png

hot moon Sep 4, 2019, 5:42 PM

#

📎 unknown.png

gentle mist Sep 4, 2019, 5:43 PM

#

which one is the one where you put your steam games on?

#

(C:) or (D:)?

hot moon Sep 4, 2019, 5:43 PM

#

C

gentle mist Sep 4, 2019, 5:44 PM

#

go to that one then

hot moon Sep 4, 2019, 5:44 PM

#

📎 unknown.png

#

still run into the same problem

gentle mist Sep 4, 2019, 5:44 PM

#

SteamLibrary

#

not just Steam

hot moon Sep 4, 2019, 5:45 PM

#

oop

#

there we go

#

ok

gentle mist Sep 4, 2019, 5:45 PM

#

"Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe"

hot moon Sep 4, 2019, 5:45 PM

#

📎 unknown.png

gentle mist Sep 4, 2019, 5:45 PM

#

should be fine from there

hot moon Sep 4, 2019, 5:46 PM

#

still not working

#

📎 unknown.png

gentle mist Sep 4, 2019, 5:47 PM

#

what was the last one before you hit that error?

hot moon Sep 4, 2019, 5:47 PM

#

📎 unknown.png

gentle mist Sep 4, 2019, 5:47 PM

#

huh

#

i think op's gotta take it from here

amber tide Sep 4, 2019, 5:48 PM

#

Then unfortunately you’ll have to upgrade your pc for it to work consistently. Your computer is just too far below the minimum requirements

#

It’s a miracle it ever worked

hot moon Sep 4, 2019, 5:48 PM

#

i have 500hrs on isle

#

i think..

#

📎 unknown.png

amber tide Sep 4, 2019, 5:49 PM

#

Start running updates then to see if you need an update

#

When your computer is below the minimum requirements, it can stop working at any point in time

hot moon Sep 4, 2019, 5:50 PM

#

i just updated my pc like 4hrs ago

#

you mean check my gfx card updates?

amber tide Sep 4, 2019, 5:51 PM

#

Well unfortunately then that’s the end of the road. Sorry 😦

#

It’ll probably randomly start working again, or you can revert the update you did before

hot moon Sep 4, 2019, 6:51 PM

#

i might have found the problem...lets hope this eorks

📎 unknown.png

scarlet chasm Sep 4, 2019, 6:53 PM

#

It says you have an Intel integrated graphics... an nvidia driver won’t help with that...

hot moon Sep 4, 2019, 7:02 PM

#

last time somethin didnt work, i needed to do the nvida update

#

and see if it works

amber tide Sep 4, 2019, 7:13 PM

#

I’m not sure why you’re downloading a nvidia driver? Steam is showing 2 gpus but listing the second one as a render driver

#

What graphics driver did your computer come with besides the integrated

#

There’s only two things left that I can think of for you to try.
You can either revert the update that you said you did earlier today, or you have an actual gpu that’s been reverted to the secondary driver from the update you did. So if you have an actual dedicated gpu that’s not the integrated one, you would just need to give priority to it over the integrated graphics driver

#

But unfortunately that’s still not a foolproof way to get it to work because your computer is still way under the minimum requirements to play the game. So you may get it to work with a miracle, but probably not

hot moon Sep 4, 2019, 7:21 PM

#

IT WORKED

#

OH LORD IT WORKED

#

FUCK YES

#

thank yall so much!

amber tide Sep 4, 2019, 7:22 PM

#

ThumbsUpParrot

scarlet chasm Sep 4, 2019, 7:40 PM

#

party

sinful kiln Sep 4, 2019, 9:15 PM

#

Are servers still down from steam maintenance somehow? Still no servers since yesterday even though I tried changing up the numbers

pale pike Sep 4, 2019, 9:17 PM

#

You should try clearing your dns cache if you haven't

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
@sinful kiln

sinful kiln Sep 4, 2019, 9:50 PM

#

Didnt work

#

Still says no servers

pale pike Sep 5, 2019, 1:07 AM

#

A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

#

@sinful kiln can you see any server when doing what's above?

heavy flare Sep 5, 2019, 1:22 PM

#

@sinful kiln Im having a similar problem but I can find all the servers but one I've been playing on my entire time on The Isle, I've tried all work arounds and trouble shoots but no solutions I still cant find the specific server I played on. Ive contacted the server admin and asked him about it but he says im not banned and server is up and running so I assume the game is faulty at this point

sinful kiln Sep 5, 2019, 7:37 PM

#

Yes this works thank you

amber tide Sep 5, 2019, 8:06 PM

#

That means that something is blocking the actual game.exe from accessing the internet

#

So you’ll have to start whitelisting and adding it as an exclusion to every control program.

cerulean socket Sep 5, 2019, 11:41 PM

#

Does anyone know how to fix my scent not working, it isnt even in the controls

amber tide Sep 5, 2019, 11:41 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

cerulean socket Sep 5, 2019, 11:42 PM

#

Alright, Ill give it a shot!

#

Alright lets test it!

#

It worked! Thank you so much!

amber tide Sep 5, 2019, 11:54 PM

#

Glad to be of assistance! ^_^

fervent ledge Sep 6, 2019, 4:23 AM

#

Im having the same issue as vFize and ive tried everything to fix it. All the google answers, all the steam discussions and nothing is work...

#

working*

amber tide Sep 6, 2019, 4:23 AM

#

let's start with what you have done

faint urchin Sep 6, 2019, 1:05 PM

#

my game has no volume even tho the settings are max and my volume is on

#

gonna try restarting my pc

#

fixed it nvm

tidal monolith Sep 6, 2019, 2:36 PM

#

i want to get fullscreen, but i can only get windowed-fullscreen no matter what i change in the settings
alt+enter can make it windowed, but is there any other way to get fullscreen? :/

knotty perch Sep 6, 2019, 5:41 PM

#

i updated my pc and whenever i go in game. it sound like im underwater/in a box

#

any fixes? i have also tried uninstalling the game and re installing it, that did nothing ill try restarting my pc and ill let you know

#

i have also tried restarting and that didnt work

fair epoch Sep 6, 2019, 6:18 PM

#

Same issue ^^^^

honest river Sep 6, 2019, 6:22 PM

#

@knotty perch @fair epoch So I had this happen to me before but I found that it was an issue with my headset, have you all checked your audio source?

knotty perch Sep 6, 2019, 6:24 PM

#

well i have been on other games and they all sound the same except the isle, i dont think its the game because obs everyone else would have the same problem. but i have no idea what to do i have tried to update my sound driver aswell and that did nothing

#

@honest river

honest river Sep 6, 2019, 6:30 PM

#

@knotty perch Did you try verifying integrity of game files or deleting your saved folder?

knotty perch Sep 6, 2019, 6:32 PM

#

ngl i aint the best with computers could u show me what that is?

honest river Sep 6, 2019, 6:33 PM

#

@knotty perch Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

Try deleting your saved folder first

fair epoch Sep 6, 2019, 6:37 PM

#

oof

knotty perch Sep 6, 2019, 7:07 PM

#

right sorry it took so long i have deleted the file should i try the game again

#

@honest river

amber tide Sep 6, 2019, 7:20 PM

#

Yes

honest river Sep 6, 2019, 8:38 PM

#

Yes go ahead and try again

knotty perch Sep 7, 2019, 11:11 AM

#

it worked cheers

modern bridge Sep 7, 2019, 5:19 PM

#

When i search server up it turns out as not found

#

But my friend searched it up and it showed for him

#

How do i fix this?

honest river Sep 7, 2019, 5:24 PM

#

@modern bridge No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

modern bridge Sep 7, 2019, 5:26 PM

#

Thanks ! 🙂

honest river Sep 7, 2019, 5:28 PM

#

No problem!

amber tide Sep 7, 2019, 8:31 PM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

eager wadi Sep 8, 2019, 2:29 AM

#

Changing the max pings to 1000 worked. Thanks!

tall verge Sep 8, 2019, 2:41 AM

#

Fatal error: [File: Unknown] [Line: 242]
Device->CreatePipelineState(Desc, IID_PPV_ARGS(&PSO)) failed
at
D:\UnrealEngine/Engine/Source/Runtime/D3D12RHI\Private\Windows\WindowsD3D12PipelineState.cpp:762 with error E_INVALIDARG

The game keeps crashing after I enter a server and start choosing herbivore/carnivore. I'm not tech savvy but I've googled, updated, uninstalled, reinstalled, etc. I can't seem to figure this out on my own, can someone please help?!

amber tide Sep 8, 2019, 2:49 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

Verify the integry of your game files as well

#

Follow the below steps and post your pc specs
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest river Sep 8, 2019, 5:07 AM

#

Never mind, discard the troubleshoot. I didn't have one update installed.

hollow crescent Sep 8, 2019, 10:14 AM

#

hi guys.ı have a problem ı cant find any servers.or sometimes a few servers.I already tried reinstall the game and the ping thing.but it still same.does anypne know what can ı do?

hollow valley Sep 8, 2019, 10:15 AM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @hollow crescent

#

Make sure you followed the steps correctly, there shouldn't be any reason it doesn't work.

#

Sometimes 1000 isn't the correct number, possibly try for something like 500

#

1500 maybe

modern spear Sep 8, 2019, 10:18 AM

#

If it doesn't work, this might help:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

hollow crescent Sep 8, 2019, 10:18 AM

#

ı tried all 5000 3000 1000 500 and 200

#

ım trying now @modern spear

modern spear Sep 8, 2019, 10:22 AM

#

also try using the steam server search, it sometimes shows servers that don't show up in-game (at least for me)

hollow crescent Sep 8, 2019, 10:29 AM

#

@modern spear nah still same ı also try steam server search ı can see servers there ı try connect but nothing happen

modern spear Sep 8, 2019, 10:30 AM

#

huh

#

idk what could help then

hollow crescent Sep 8, 2019, 10:31 AM

#

ı was playing without problem ı travel to another country now ıcant see servers ı try to change dns but it doesnt help

static swift Sep 8, 2019, 6:52 PM

#

I have issues with my sound, making everything sound like the isle is a big spaceship. No issues with any other game or music, anyhone having the same issue or kn ow how to solve this?

honest river Sep 8, 2019, 7:09 PM

#

@static swift Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

static swift Sep 8, 2019, 7:11 PM

#

thank you

shy forum Sep 9, 2019, 12:05 AM

#

cant access game at all
says "DX11 feature level 10.0 is required to run the engine

pale pike Sep 9, 2019, 12:05 AM

#

Your graphic cards is too old then

#

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

shy forum Sep 9, 2019, 12:05 AM

#

its a brand new computer

pale pike Sep 9, 2019, 12:06 AM

#

Follow this and post your system specifications here and we will see

shy forum Sep 9, 2019, 12:08 AM

#

Computer Information:
Manufacturer: Dell Inc.
Model: G5 5587
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2304 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 with Max-Q Design
DirectX Driver Name: d3d10warp.dll
Driver Version: 26.21.14.3160
DirectX Driver Version: 10.0.18362.1
Driver Date: 7 17 2019
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
DirectX Card: Microsoft Basic Render Driver
VendorID: 0x1414
DeviceID: 0x8c
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers/Headphones (Realtek(R)

Memory:
RAM: 7986 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1060055 Mb
Largest Free Hard Disk Block: 953608 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

this is what i got

#

i dont know anything bout computers so

half viper Sep 9, 2019, 12:11 AM

#

It should work

#

I used to play with a laptop that was worse

pale pike Sep 9, 2019, 12:12 AM

#

That gpu should indeed support dx11 hmm..

shy forum Sep 9, 2019, 12:12 AM

#

i was just playing a couple of hours ago

pale pike Sep 9, 2019, 12:12 AM

#

Try updating your drivers

shy forum Sep 9, 2019, 12:12 AM

#

how i do that lol

#

i really dont know much about computers or laptops

half viper Sep 9, 2019, 12:13 AM

#

I'm sure it appears in youtube

shy forum Sep 9, 2019, 12:14 AM

#

fair enough

pale pike Sep 9, 2019, 12:15 AM

#

you either use a software called ''Nvidia Geforce Experience'' which will download the drivers you need for you

#

or you can find them here https://www.geforce.com/drivers

Drivers | GeForce

Download the latest GeForce drivers to enhance your pc gaming experience and run apps faster. Automatically scan your PC or search the driver database for compatible GPU drivers.

shy forum Sep 9, 2019, 12:15 AM

#

thank you

pale pike Sep 9, 2019, 12:16 AM

#

that Nvidia Geforce Experience should be on your computer already , if not it should after manually downloading the drivers from geforce.com

shy forum Sep 9, 2019, 12:16 AM

#

alright

half viper Sep 9, 2019, 12:21 AM

#

Oh true that works cool and it's easy to use

ebon granite Sep 9, 2019, 4:24 PM

#

Any one having issues with the new 5700?

#

📎 DSC_0466.JPG

#

Seems like a pc restart has solved it for now

iron heart Sep 9, 2019, 8:16 PM

#

hello, I'm having a issue with the official server, it keeps saying "Kicked from server. host closed connection" and i took a break from this game and it's not working for me on the official server

amber tide Sep 9, 2019, 8:16 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

iron heart Sep 9, 2019, 8:16 PM

#

ok thx

fierce roost Sep 9, 2019, 8:46 PM

#

Heya, I was playing with a friend and suddenly my computer froze (my computer has done this once already but that problem is on my end probably) however after I force restarted my computer both my Audio and Microphone stopped working (they still not work at the moment) this could be my computer, as while playing I was in a discord call (audio and mic being used) but since I turned back on my computer and opened The Isle, the AE logo intro was missing, a black screen with only my cursor visible, when I click with the mouse the black screen goes away and the game brings me to the main menu where I can normally play and do other things.

So long story short, did the game (pumped up by the freeze) cause the audio and mic death + the missing intro, or is it just a coincidence and it is my computer that messed up pretty bad? Dilothink

amber tide Sep 9, 2019, 8:47 PM

#

The game wouldn't cause your computer to crash and for everything else to stop working; it would be an issue from your end

#

Whenever you're playing I would suggest that you monitor your cpu power % and see how much is being used in the task manager

#

Have you restarted your computer yet?

fierce roost Sep 9, 2019, 8:49 PM

#

Was thinking it probably was from my end, I sure gotta check that CPU and yeah I restarted it many times

#

Sat there and checked what could have popped both my well working mic and audio,

#

Anyway, weird that now the intro is missing for me

scarlet chasm Sep 9, 2019, 8:58 PM

#

Maybe verify integrity?

opal island Sep 10, 2019, 12:12 AM

#

<@&401466542140817419> im having an issue with a rule violation

pearl oxide Sep 10, 2019, 12:13 AM

#

Tag the Official Server admin role in the appropriate channel, and the first of us that becomes available will help you out

opal island Sep 10, 2019, 12:17 AM

#

well ive already delt with @bitter roost, @pearl oxide according to him meand a fellow packy were in violation on the rules of mixpacking as herbs, when according the rules set out by @lilac thistle on the official steam rules and guide lines page me and the fellow packy were in the right when decided to intervine in a fight between a trike 3 rexes,

pearl oxide Sep 10, 2019, 12:18 AM

#

That thread may be in need of updating. Which it will be, however the Message of the Day in the server specifically states trikes cannot mix with anything except Dryos.

opal island Sep 10, 2019, 12:19 AM

#

well thank for the support on this issue but if a regular player doesnt have discord then according the rules set by packet that information is in the wrong

amber tide Sep 10, 2019, 12:20 AM

#

There's a big warning message with rules when you login to the server

#

You do not need discord to know the rules given to you when you first login

lilac thistle Sep 10, 2019, 12:20 AM

#

If you can't follow the rules clearly displayed on the server when you login that's your own fault and no-one elses. Otherwise contact myself or an admin in DM's as this is not the place, this channel is for helping users who are encountering technical issues with the game.

manic kernel Sep 10, 2019, 1:16 AM

#

I’m not sure why, however I can not locate secure or official servers, it says no servers available

amber tide Sep 10, 2019, 1:16 AM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

manic kernel Sep 10, 2019, 1:17 AM

#

Will do

#

The 1000 max ping worked

#

Thanks

amber tide Sep 10, 2019, 1:22 AM

#

You're welcome; glad it was able to work for you 😉

nocturne ingot Sep 10, 2019, 7:43 PM

#

Ok I tried 3 times to get on US1 and it said ''Forced out of Server'' I don't know why

#

My PC just did an update, I tought it was that, but it continue to do it after

#

NVM it work back...jeez game

honest river Sep 10, 2019, 7:52 PM

#

@nocturne ingot So you don't need help?

nocturne ingot Sep 10, 2019, 7:53 PM

#

No i'm good, that game work again! thanks tho lol

echo cairn Sep 10, 2019, 10:08 PM

#

Guys, my video drive updated. So, when i'll play the isle. Fatal error

📎 unknown-8.png

pale pike Sep 10, 2019, 10:34 PM

#

Follow this link to get your system specifications and copy paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba
@echo cairn

Gyazo

▶ Play video

echo cairn Sep 10, 2019, 10:44 PM

#

Computer Information:
Manufacturer: Acer
Model: Aspire VX5-591G
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 MHz
4 logical processors
4 physical processors
HyperThreading: Não suportado
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3630
DirectX Driver Version: 26.21.14.3630
Driver Date: 9 de 5 de 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Taxa de atualização do monitor: 60 Hz
Placa DirectX: NVIDIA GeForce GTX 1050
VendorID: 0x10de
DeviceID: 0x1c8d
Revision : 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Barramento primário: PCI Express 16x
VRAM primária: 4095 MB
Modos de MSAA suportados: 2x 4x 8x

Memory:
RAM: 7986 Mb

Outros:
Idioma da interface: Português (Brasil)
Tipo de mídia: Indeterminado
Total de espaço disponível em disco: 113826 MB
Maior bloco livre do disco rígido: 45080 Mb
Data de instalação do SO: dez 31 1969
Controle para jogos: None detectado(s)
Headset de RV: Nenhum encontrado

amber tide Sep 10, 2019, 10:46 PM

#

Your actual laptop doesn’t have enough power to minimally run the game; so unfortunately there’s no exact way to fix your issue. You can try lowering the graphics to see if that’ll assist

echo cairn Sep 10, 2019, 10:50 PM

#

i always played the isle in my laptop, but today when Nvidia updated his driver. it show this msgbox, i was seeing about this error now.
https://www.youtube.com/watch?v=qhXh8lYcCic
i tried this tutorial, and fixed my prob.

YouTube

Dicky Eka

How to Fix PUBG Lite PC Error 8876017c

for fix bug very easy just disable nvidia driver LowLevelFatalError [File:E:\t\buildAgent\work\b2a51cf336f6a43a\LitePC\UE4181\Engine\Source\Runtime\Windows\D...

▶ Play video

amber tide Sep 10, 2019, 10:51 PM

#

👍

echo cairn Sep 10, 2019, 11:23 PM

#

Thnx dude

scenic drum Sep 11, 2019, 12:28 AM

#

i play the isle with my sis and my ping is 260 where as hers is 60 when playing the game atm i have not had this problem before and now i can barely play the game without lag killing the fun

amber tide Sep 11, 2019, 12:59 AM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

The player list Ping isn’t correct anyway so don’t follow that

honest river Sep 11, 2019, 2:15 AM

#

I have opened and closed my game 20+ times and its not showing the official us servers at all

#

why is this?

amber tide Sep 11, 2019, 2:15 AM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

honest river Sep 11, 2019, 2:17 AM

#

its at 5000

scarlet chasm Sep 11, 2019, 2:20 AM

#

Change it to 1000 and see if that works.

elfin anvil Sep 11, 2019, 4:04 PM

#

Can someone help me? I cant join any server cuz it says "Host closed the connection"
i tried use cmd stroke but it didnt help me. I even tried redownloading the game

elfin anvil Sep 11, 2019, 7:05 PM

#

Someone?....

amber tide Sep 11, 2019, 7:07 PM

#

Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

late pilot Sep 11, 2019, 8:15 PM

#

Fatal error [File:Unknown] [Line: 200]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x997A0006 - "HUNG")

#

what does this mean?

#

i couldnt take a screenshot so i write it down

pale pike Sep 11, 2019, 8:35 PM

#

That usually happens when the Graphic Card doesn't support dx11. What graphic card do you have @late pilot?

late pilot Sep 11, 2019, 8:36 PM

#

770

pale pike Sep 11, 2019, 8:41 PM

#

The 700 series fully support dx11 so that is not the issue, I suggest to try and update your GPU's driver and restart your computer.

late pilot Sep 11, 2019, 8:41 PM

#

oh yea it needs alot of updates

#

glad its still updating

hallow bay Sep 12, 2019, 3:20 AM

#

I have an issue where I can't see very many servers that my friends are able to find and play on. So the only way I can get into a server that is populated is by joining on my friends, which doesn't work either half the time as I spawn into some gridded map with different texture samples and such (not sure what the appropriate name for this area is). Any help that you guys can offer would be greatly appreciated!

amber tide Sep 12, 2019, 3:21 AM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

hallow bay Sep 12, 2019, 3:37 AM

#

Worked perfectly. I greatly appreciate your help! pepeheart

amber tide Sep 12, 2019, 3:41 AM

#

Woop woop! Glad we could get it working 😉

lean river Sep 12, 2019, 4:10 PM

#

I don't know why but most of the times I get mad fps spikes when someone is chasing me... and it's getting me killed

amber tide Sep 12, 2019, 7:28 PM

#

Sounds like your computer can’t handle it.

#

Follow this link to get your system specifications and copy paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

dark jewel Sep 12, 2019, 10:50 PM

#

Hey, person reading this, my PC decided to put no effort in running the isle. I play The Isle on normal 45-60 fps yet now it decides on 13 fps

#

I have not changed any settings

amber tide Sep 12, 2019, 10:52 PM

#

Read the above message and post your pc specs

dark jewel Sep 12, 2019, 10:54 PM

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3192 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 560 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.11015.5009
DirectX Driver Version: 26.20.11015.5009
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 560 Series
VendorID: 0x1002
DeviceID: 0x67ff
Revision: 0xcf
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.90" x 10.63" (21.65" diag)
48.0cm x 27.0cm (55.0cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8141 Mb

amber tide Sep 12, 2019, 10:54 PM

#

Lower your graphic settings to the lowest they can go

#

You have the minimum required gpu to run the game at the bare minimum

#

Also; update your gpu since you haven't updated it since 5/22

dark jewel Sep 12, 2019, 11:21 PM

#

@amber tide Thank you! I can finally play at 40 fps, I didn't need to lower my settings just update the driver. I'm going to build a MUCH better PC soon! 🙂

amber tide Sep 12, 2019, 11:21 PM

#

Sounds good ^_^

glacial oxide Sep 13, 2019, 8:03 AM

#

the whole isle client is in error language, anyone help?

lean river Sep 13, 2019, 1:38 PM

#

@amber tide I almost always have 60fps but only spikes when someone chasing me so I don't think that my PC is not enough for it

#

Computer Information:
Manufacturer: MSI
Model: MS-7982
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3192 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvd3dum.dll
Driver Version: 26.21.14.3630
DirectX Driver Version: 26.21.14.3630
Driver Date: 9 5 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c82
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Fejbeszélő (HyperX Virtual Surr

Memory:
RAM: 8155 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1192230 Mb
Largest Free Hard Disk Block: 337071 Mb
OS Install Date: jan. 01 1970
Game Controller: None detected
VR Headset: None detected

#

but there you go

scarlet chasm Sep 13, 2019, 3:13 PM

#

@lean river the card is pretty minimal in the first place. It seems to struggle with rapidly changing terrain. Not sure much can be done to improve that.

lean river Sep 13, 2019, 3:13 PM

#

pretty minimal lol

scarlet chasm Sep 13, 2019, 3:18 PM

#

Well performance wise compared to the minimum requirement of gtx 960 it’s only slightly better. If your graphics aren’t set to the lowest I would start there to see if it improves during chases.

modern spear Sep 13, 2019, 3:19 PM

#

wait gtx 960 is the minimum?

#

I have one and can play on high

scarlet chasm Sep 13, 2019, 3:25 PM

#

📎 image0.png

stark stag Sep 13, 2019, 3:54 PM

#

So has anyone found a fix for not finding servers in game I've tried every option I've heard of so far and I know alot of my viewers have the same issue

scarlet chasm Sep 13, 2019, 4:14 PM

#

Quoting Overpowered here:

Try the following:

Click "Steam" in the top left of your Steam library.
Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.

You may need to play around with the best setting for you. Some players have reported 500 works better for them.

IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box.
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@stark stag

stark stag Sep 13, 2019, 4:17 PM

#

Yeah I'll try the second one tonight

#

I've tried every other option

raw sky Sep 13, 2019, 5:30 PM

#

@stark stag tell me if it works for you :d

stark stag Sep 13, 2019, 5:31 PM

#

Will do

raw sky Sep 13, 2019, 5:43 PM

#

Did it twice didnt work ...

pale pike Sep 14, 2019, 2:24 AM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@honest river

#

Usually means your internet is unstable, are you watching twitch/youtube in the background, someone else using the internet?

#

I would suggest to lower your internet usage until you get into the server, networking issue arent really my area of.expertise i dont much else to try

honest river Sep 14, 2019, 4:12 AM

#

Help

#

I cant get into a game

#

it says my computer doesnt meet the requirements?

#

I just recently bought the isles to

#

I feel scammed 😐

#

And everytime I'll try to go to a server it will get to 38% then kick me

#

and say kicked from server ohost closed connection

#

🤦🏽

#

Someone respond please

#

Ans I just downloaded the isles today 😐

thorn kestrel Sep 14, 2019, 4:34 AM

#

post your PC specs if you think the message is an error, troubleshooting on 0 info is not really possible
otherwise
https://store.steampowered.com/steam_refunds/
always check the system requirements before making PC game purchases

Steam Refunds

honest river Sep 14, 2019, 4:38 AM

#

Is there any other way to fix it

#

can you tell me what to do I have a windows 10?

pale pike Sep 14, 2019, 4:38 AM

#

You can try this
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

But you should also post your system specifications , follow this method to get it and copy paste it here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest river Sep 14, 2019, 4:40 AM

#

How do I get to cmds anyway

pale pike Sep 14, 2019, 4:40 AM

#

Write cmd in your taskbar search box

lyric plover Sep 14, 2019, 4:43 AM

#

having the same issue, tried all the forums issues and nada.

#

only happened on my new desktop not my old one, which is dead.

honest river Sep 14, 2019, 4:47 AM

#

Computer Information:
Manufacturer: HP
Model: HP 15 Notebook PC
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Celeron(R) CPU N3060 @ 1.60GHz
CPU Family: 0x6
CPU Model: 0x4c
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 1600 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: igdumdim32.dll
Driver Version: 20.19.15.4568
DirectX Driver Version: 20.19.15.4568
Driver Date: 12 16 2016
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x22b1
Revision: 0x35
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek High

Memory:
RAM: 4001 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 475676 Mb
Largest Free Hard Disk Block: 382764 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

thorn kestrel Sep 14, 2019, 4:49 AM

#

that is very very very unlikely to run any unreal engine game, ever. refund before its too late or if you have a more powerful desktop PC with a dedicated graphics card try it there

honest river Sep 14, 2019, 4:49 AM

#

i cant refund

#

I already waste 2 hours

#

a--a

thorn kestrel Sep 14, 2019, 4:50 AM

#

ouch, sorry friend

lyric plover Sep 14, 2019, 4:50 AM

#

ive had the game for over a year and it just started with y new desktop, but it runs other games? x:

pale pike Sep 14, 2019, 4:50 AM

#

Yeah your computer is way under the minimum requirements for the game

#

@honest river

honest river Sep 14, 2019, 4:50 AM

#

is there a way to fix it

thorn kestrel Sep 14, 2019, 4:50 AM

#

a low grade office laptop like that? nah, need a new computer

honest river Sep 14, 2019, 4:51 AM

#

cant get one of those

#

how do I refund

thorn kestrel Sep 14, 2019, 4:51 AM

#

i linked the steam support section above

lyric plover Sep 14, 2019, 4:51 AM

#

https://steamcommunity.com/app/376210/discussions/17/2952595757885548268/ my spec since i dont wanna spam the chat with the specs

Kicked from server by host/host closed connection :: The Isle Bugs...

I have a new computer, just got it today went through all of the updates and everything is up to date apparently. I don't know how to fix this error, I've done every little thing in all of these forums here, each one hasn't worked. I keep getting the same error - even if I re...

thorn kestrel Sep 14, 2019, 4:51 AM

#

try contacting steam

honest river Sep 14, 2019, 4:52 AM

#

see that's the thing that it does with mines

#

so ion a---------a

scarlet chasm Sep 14, 2019, 4:55 AM

#

@lyric plover your specs are good

thorn kestrel Sep 14, 2019, 4:55 AM

#

@feesh it loads the level and connects, try joining an official server though, screwy third party servers and settings can make for weird issues

lyric plover Sep 14, 2019, 4:55 AM

#

I did nothing worked ):

#

after a few mins it kicks metoo

thorn kestrel Sep 14, 2019, 4:56 AM

#

same message?

lyric plover Sep 14, 2019, 4:56 AM

#

mhm

#

which is odd

honest river Sep 14, 2019, 4:56 AM

#

Thats what it does to me

#

and are specs are kinda similar

#

I just got 1 more unsupport

thorn kestrel Sep 14, 2019, 4:56 AM

#

no they are not similar, at all

#

your PC is like a stick raft, and Feeshs is a luxury cruise ship by comparison

honest river Sep 14, 2019, 4:57 AM

#

😐🤔ok

#

🙄

#

O 💀

pale pike Sep 14, 2019, 4:57 AM

#

Yeah they are nothing alike

honest river Sep 14, 2019, 4:57 AM

#

I didnt install everything 💀

#

😓💀

pale pike Sep 14, 2019, 4:58 AM

#

@lyric plover i see your GPU's driver could use an update, try doing that and restarting steam as administrator if everything else failed dondiThink

honest river Sep 14, 2019, 4:58 AM

#

im doing that rn because steam told me to a-- a

lyric plover Sep 14, 2019, 4:59 AM

#

@pale pike I thought I did give me step by step how to do that just incase?

honest river Sep 14, 2019, 5:00 AM

#

It worked for me 🤷🏽

scarlet chasm Sep 14, 2019, 5:00 AM

#

If you have GeForce experience, you can open that and check for updates in the drivers tab

pale pike Sep 14, 2019, 5:00 AM

#

Down the line you'll encounter several other issues with a spec like that Xclusive

scarlet chasm Sep 14, 2019, 5:01 AM

#

Otherwise can download from nvidia website for your card @lyric plover

lyric plover Sep 14, 2019, 5:02 AM

#

@scarlet chasm says im up to date via geforce

thorn kestrel Sep 14, 2019, 5:03 AM

#

game clients working, its probably networking related

pale pike Sep 14, 2019, 5:03 AM

#

What version does it says you have?

#

I meant @lyric plover

lyric plover Sep 14, 2019, 5:03 AM

#

436.30

pale pike Sep 14, 2019, 5:04 AM

#

Yeah that's the latest youre fine

#

Restart steam as administrator

lyric plover Sep 14, 2019, 5:05 AM

#

ok

thorn kestrel Sep 14, 2019, 5:05 AM

#

a PC and modem/router restart might be good

lyric plover Sep 14, 2019, 5:05 AM

#

ill try that real quick too

#

i just bought this comp LOL for the isle it best workfor it

thorn kestrel Sep 14, 2019, 5:06 AM

#

PCs fine, its something not too rough i feel, just gotta work through to find it

scarlet chasm Sep 14, 2019, 5:08 AM

#

It could be possible that something running in the background is triggering the anti-cheat (if nothing above works)

lyric plover Sep 14, 2019, 5:10 AM

#

Restarting the modem/router and ran as administrator so now we wait to see

scarlet chasm Sep 14, 2019, 5:10 AM

#

🤞

lyric plover Sep 14, 2019, 5:10 AM

#

Im not sure what would be causing an issue if not this since i only had bnet and steam open plus discord

honest river Sep 14, 2019, 5:11 AM

#

Get discord for mobile

lyric plover Sep 14, 2019, 5:12 AM

#

Seems to have worked...

#

Im moving

scarlet chasm Sep 14, 2019, 5:13 AM

#

knocks on wood

lyric plover Sep 14, 2019, 5:14 AM

#

now i can be a pretty rex in full settings

#

ty<4

#

❤

thorn kestrel Sep 14, 2019, 5:14 AM

#

dondiPRAISE

scarlet chasm Sep 14, 2019, 5:16 AM

#

dondiYay

honest river Sep 14, 2019, 5:19 AM

#

Congrtas

#

congrats*

small ice Sep 14, 2019, 6:14 AM

#

I keep getting the fatal error message upon starting the game, been working fine since i got the game and I can even run it on cinematic so I'm kind of confused about what could be causing it. I did the netsh winsock method, didn't work. Deleted the folder, and reinstalled, didn't work.

thorn kestrel Sep 14, 2019, 6:18 AM

#

can you show screenshot the error message please?

raw sky Sep 14, 2019, 6:18 AM

#

I need help joining servers it always kicks me out when it loads and says: https://gyazo.com/d4fae166a6a8c46057705b394fbd8e49

Gyazo

▶ Play video

#

Ive reinstalled, done the flush and lots of other things still doesnt work

small ice Sep 14, 2019, 6:18 AM

#

Yeah just a second

thorn kestrel Sep 14, 2019, 6:19 AM

#

@raw sky try restart PC, modem/router and run steam as an Administrator, worked for a similar issue just before

small ice Sep 14, 2019, 6:20 AM

#

📎 Screenshot_1.png

thorn kestrel Sep 14, 2019, 6:20 AM

#

hah, super informative message that one eh?

small ice Sep 14, 2019, 6:20 AM

#

Very informative, and super helpful

marble mural Sep 14, 2019, 6:21 AM

#

Post your specs using the gif that El Paco linked

small ice Sep 14, 2019, 6:21 AM

#

Already got them

#

Computer Information:
Manufacturer: MSI
Model: MS-7996
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3312 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 950
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3064
DirectX Driver Version: 26.21.14.3064
Driver Date: 5 5 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 950
VendorID: 0x10de
DeviceID: 0x1402
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 14.21" x 7.99" (16.30" diag)
36.1cm x 20.3cm (41.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: ONN TV (NVIDIA High Definition

Memory:
RAM: 8156 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1907160 Mb
Largest Free Hard Disk Block: 582687 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

marble mural Sep 14, 2019, 6:22 AM

#

Your driver's last update was 5/5/19?

#

Minimum graphics requirements are also GTX 960 or higher

small ice Sep 14, 2019, 6:22 AM

#

It claims to be up to date when I try to update it, which I don't believe.

#

Games been running fine for months, so that seems false.

marble mural Sep 14, 2019, 6:23 AM

#

There was a driver update for your card on 9/10/19

#

If the manual check doesn't show an update I check the nvidia website

small ice Sep 14, 2019, 6:24 AM

#

I'll check for it real quick then

marble mural Sep 14, 2019, 6:24 AM

#

I searched the 900 series and selected the 950, not sure if anything else needs to be changed for the search but it showed up for me :0

small ice Sep 14, 2019, 6:25 AM

#

Most of my drivers i update via my driver updater so maybe it just sucks

marble mural Sep 14, 2019, 6:25 AM

#

I use DriverEasy

#

I think you have to pay for it but it does the job

small ice Sep 14, 2019, 6:25 AM

#

I'll look into it, I don't mind paying a few bucks to keep my pc healthy

thorn kestrel Sep 14, 2019, 6:29 AM

#

done a restart yeah?

pale pike Sep 14, 2019, 6:54 AM

#

It's possible that the game is trying to use your integrated video card instead of your 950, in your Nvidia control panel you should be able to give the priority to the 950

#

@small ice

amber tide Sep 14, 2019, 6:55 AM

#

I believe when it’s the top shown one; that’s the one with priority, but like someone else stated; he has to update his gpu and it’s almost 5 months out of date

#

Also is below minimum requirements as well so you’d have to drop your settings to low/medium

small ice Sep 14, 2019, 6:57 AM

#

Updating worked, thanks everyone for the help I never once thought to manually update my drivers, feeling kinda stupid but happy it worked.

amber tide Sep 14, 2019, 6:58 AM

#

Glad we were able to get you setup, welcome back!

small ice Sep 14, 2019, 8:19 AM

#

(Also id like to point out that it claims to be below requirements but runs high and cinematic views without a problem)

pale pike Sep 14, 2019, 8:27 AM

#

That's because only your gpu is below, you cpu seems to be able to take most of the load but the game will still state you are under the requirements if even only 1 pieces of hardware doesn't match up the requirements

vague smelt Sep 14, 2019, 9:05 AM

#

Can anyone tell me what is causing this? I get this message on every server I try to log into. I have talked to the Isla Nublar admins and we tried to troubleshoot in every way we could think of and nothing has worked. Until I get this fixed I can’t play The Isle at all! Please help me! 😔😔😔

📎 image0.jpg

pale pike Sep 14, 2019, 9:06 AM

#

You can try this
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

Look for driver updates,
Restart your modem/router,
restart steam as administrator

#

Try all of the above @vague smelt

vague smelt Sep 14, 2019, 9:18 AM

#

Already tried all of those @pale pike

#

Those are all things the admin on Nublar walked me through trying along with going to Steam to verify all my Isle files were not corrupted

amber tide Sep 14, 2019, 9:49 AM

#

Use the steam server browser through the steam client and see if anything pops up

#

If it pops up through there, that means something is blocking the game

honest river Sep 14, 2019, 10:55 AM

#

i have been having trouble lately where I cant see bodys, kinda getting annoying and its happening all the time now. <@&505047238674874368>

amber tide Sep 14, 2019, 11:01 AM

#

So you're saying that when you kill someone and they drop; their body just disappears?

honest river Sep 14, 2019, 11:03 AM

#

ye

amber tide Sep 14, 2019, 11:04 AM

#

Never heard of that before so I can't really say I can fix your issue outside of having you reinstall the game then.
Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

honest river Sep 14, 2019, 3:05 PM

#

@honest river is it on one specific server or several

honest river Sep 14, 2019, 3:28 PM

#

Ok so when I open the isle it says that the host has kicked me out of the game I have tried everything and dont know what to do someone please help.

honest river Sep 14, 2019, 4:25 PM

#

one specific server

#

@honest river

#

then its mostly to do with the server. their body timer might be really low

#

speak to the admins about it, see if thats whats up

vague smelt Sep 14, 2019, 6:07 PM

#

@amber tide I deleted and reinstalled the game and it still won’t let me into any server. You mentioned something blocking the game. How would I find out what is doing it and what do I do to stop it?

ornate whale Sep 14, 2019, 6:20 PM

#

Any work around with the sound being deafening when i face away from any sound source ingame? Im haveing a hard time hearing ever since windows updated 2-3 weeks ago from now... Ping me if necessary

midnight venture Sep 14, 2019, 6:42 PM

#

What settings effect lag in game the most

honest river Sep 14, 2019, 7:50 PM

#

@honest river Same thing is happening to me the only thing that lets me play is if I host a server the only downside to this is it's hard to get people to join which usually makes it pretty boring

lyric plover Sep 14, 2019, 8:10 PM

#

If you guys have tried every fix on the steam forums, try this it fixed it for me last night.

#

updated drivers - if already done, move to next step.
restarted modem and router - wait 1 min to reconnect
restart steam as administrator. Close it down completely.

#

@honest river

honest river Sep 14, 2019, 8:59 PM

#

guys for some reason im keep getting kicked from every server i go on with the message external host closed the connection..

#

📎 image0.jpg

#

Anyone know what to do when this happens?

amber tide Sep 14, 2019, 9:02 PM

#

Update your drivers

vague smelt Sep 14, 2019, 9:21 PM

#

How do we update our drivers?

amber tide Sep 14, 2019, 9:57 PM

#

You go to your manufacturers website and download the newest update

honest river Sep 14, 2019, 10:29 PM

#

What type of pc should I get?

#

I have a windows 10 rn

scarlet chasm Sep 14, 2019, 10:31 PM

#

Win 10 is good, something with 4+ cpu cores, 8gb+ RAM and a dedicated gpu (probably gtx 10 series). but that should be a good start.

honest river Sep 14, 2019, 10:31 PM

#

But the isles doesn't work

#

do you know how to fix it

#

and stuff to download that might fix it?

amber tide Sep 14, 2019, 10:34 PM

#

You cannot

#

fix it

#

You need a new computer

honest river Sep 14, 2019, 10:35 PM

#

Oop

#

ok

#

gonna get a new windows 10 then with my warentee

amber tide Sep 14, 2019, 10:36 PM

#

I'd suggest you look further than a operating system.. Almost everyone has windows 10 and it doesn't mean anything as it's just a operating system

glossy olive Sep 14, 2019, 10:37 PM

#

how do i make my fps higher? im using a surface pro

amber tide Sep 14, 2019, 10:37 PM

#

You're lucky you can even run the game

#

Put everything on low

glossy olive Sep 14, 2019, 10:37 PM

#

i am

amber tide Sep 14, 2019, 10:38 PM

#

Then that's about as much as you're going to get as it shouldn't even be working for you

glossy olive Sep 14, 2019, 10:38 PM

#

oof

safe yew Sep 15, 2019, 1:19 AM

#

Yeah I've been having the same issue "kick from server" error.... send help?

amber tide Sep 15, 2019, 1:21 AM

#

You can try this
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Secondary option:
Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

Third option:
Follow the below steps and post your pc specs and make sure every single driver is updated
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

barren vessel Sep 15, 2019, 6:08 AM

#

Bruh tf anyone else having this prob? If so u know how to fix? pllssss help ;-;

📎 Screenshot_656.png

true osprey Sep 15, 2019, 6:10 AM

#

damn i have that problem too :,(

barren vessel Sep 15, 2019, 6:10 AM

#

😢

#

ive tried everything

#

atleast that ik of

true osprey Sep 15, 2019, 6:11 AM

#

same, my connection is okay, everything is updated, but what am i missing

barren vessel Sep 15, 2019, 6:11 AM

#

idk

true osprey Sep 15, 2019, 6:11 AM

#

sadpeperoll

barren vessel Sep 15, 2019, 6:11 AM

#

x(

true osprey Sep 15, 2019, 6:12 AM

#

its like happening to few people too

#

sadboiparty

barren vessel Sep 15, 2019, 6:12 AM

#

mhm

true osprey Sep 15, 2019, 6:12 AM

#

whats going on ManyPensive

safe yew Sep 15, 2019, 6:16 AM

#

Yeah... this game is messed up right now....

#

Sad times we live in

#

@true osprey I'm having the same issue.

true osprey Sep 15, 2019, 6:18 AM

#

aw geez :(

safe yew Sep 15, 2019, 6:33 AM

#

Aw jeez rich.. not again

amber tide Sep 15, 2019, 6:33 AM

#

@barren vessel Follow the below steps and post your pc specs and make sure every single driver is updated
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

Memes are not allowed in the discord unless you're posting isle related memes in #608693014054830103

#

If you're all having this issue; follow the above

safe yew Sep 15, 2019, 6:35 AM

#

Did the following

#

Did not fix issue

#

Newly built pc with all driver updated

amber tide Sep 15, 2019, 6:36 AM

#

That's interesting because I don't see your pc specs posted anywhere if you did the following

barren vessel Sep 15, 2019, 6:38 AM

#

where do we post the specs at?

safe yew Sep 15, 2019, 6:39 AM

#

I was just about to ask that

amber tide Sep 15, 2019, 6:39 AM

#

here

barren vessel Sep 15, 2019, 6:39 AM

#

ah ok

amber tide Sep 15, 2019, 6:40 AM

#

Your computer is below the minimum requirements to play the game

#

And you haven't updated the gpu since November of 2018

barren vessel Sep 15, 2019, 6:40 AM

#

ik that but it has been running perfectly fine until now?

#

and i only got the isle in jan

safe yew Sep 15, 2019, 6:41 AM

#

Can't post specs

thorn kestrel Sep 15, 2019, 6:41 AM

#

@barren vessel does it load the map and then kick you or does it not load the map at all?

safe yew Sep 15, 2019, 6:41 AM

#

says I'v over the 2,000 limit

barren vessel Sep 15, 2019, 6:41 AM

#

well it loads it for like a second then kicks me

thorn kestrel Sep 15, 2019, 6:41 AM

#

restart your PC, your modem/router and run steam as an Administrator

#

give it a go and see how you go

amber tide Sep 15, 2019, 6:42 AM

#

And update your drivers

barren vessel Sep 15, 2019, 6:42 AM

#

well how do i update that stuff?

#

bc ive tried restarting my pc already 5 times

thorn kestrel Sep 15, 2019, 6:43 AM

#

its probably the same networking issue that has been showing up here since the last steam client update

#

restart PC, restart modem, steam in admin. see how it goes

barren vessel Sep 15, 2019, 6:44 AM

#

well ya but would there be like a vid on how to restart the modem, steam in admin?

thorn kestrel Sep 15, 2019, 6:44 AM

#

... you unplug it from the wall

#

then plug it back in and wait a minute

barren vessel Sep 15, 2019, 6:45 AM

#

Omg im stoopid

thorn kestrel Sep 15, 2019, 6:45 AM

#

steam admin is right click menu

barren vessel Sep 15, 2019, 6:45 AM

#

stupid

#

ok then

thorn kestrel Sep 15, 2019, 6:45 AM

#

gl, let us know what happens

safe yew Sep 15, 2019, 6:46 AM

#

Ran steam as admin. did not fix issue

#

I can't post pc specs because the character limit is set to 2,000

thorn kestrel Sep 15, 2019, 6:48 AM

#

did you do the restarts of PC and modem/router?

#

copy n paste a bit then

#

processor, RAM and graphics card are what we need to see

#

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 3192 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Video Card:
Driver: NVIDIA GeForce GTX 1080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3160
DirectX Driver Version: 26.21.14.3160
Driver Date: 7 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1080 Ti
VendorID: 0x10de
DeviceID: 0x1b06
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1081
Primary Display Size: 20.47" x 11.42" (23.43" diag)
52.0cm x 29.0cm (59.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 11263 MB
Supported MSAA Modes: 2x 4x 8x

Memory:
RAM: 65465 Mb

#

these bits

safe yew Sep 15, 2019, 6:50 AM

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: X470 AORUS ULTRA GAMING
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3700 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

#

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3630
DirectX Driver Version: 26.21.14.3630
Driver Date: 9 5 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 143 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f07
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 4480 x 1440
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 16329 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 465945 Mb
Largest Free Hard Disk Block: 207286 Mb
OS Install Date: Dec 31 1969
Game Controller: USB-HID Keyboard detected
VR Headset: None detected

thorn kestrel Sep 15, 2019, 6:51 AM

#

nice

barren vessel Sep 15, 2019, 6:51 AM

#

alright so it worked ty guys so much

thorn kestrel Sep 15, 2019, 6:51 AM

#

@safe yew update your graphics card drivers via gefore experience or the nvidia website, but do the restart PC, modem/router and then run in admin, in that order

#

@barren vessel NP, if you see others with the issue let em know the fix, its a steam problem, not a hardware or game problem

barren vessel Sep 15, 2019, 6:52 AM

#

ok will do

safe yew Sep 15, 2019, 6:53 AM

#

I did the Nvidia update today but I'll try again

#

It says I have the latest Geforce version

#

I have the GeForce Experience on my pc

thorn kestrel Sep 15, 2019, 6:55 AM

#

oh wait, are you/your OS american?

safe yew Sep 15, 2019, 6:55 AM

#

Yes

#

Would this have something to do with the recent steam update?

thorn kestrel Sep 15, 2019, 6:56 AM

#

my bad, read your date format wrong

#

yes

safe yew Sep 15, 2019, 6:56 AM

#

ahhh

thorn kestrel Sep 15, 2019, 6:56 AM

#

its all the steam update

safe yew Sep 15, 2019, 6:56 AM

#

I had a feeling

thorn kestrel Sep 15, 2019, 6:57 AM

#

your drivers are fine, just do the restart PC, modem/router & run in admin, in that order

safe yew Sep 15, 2019, 6:57 AM

#

I'll give it a try @thorn kestrel

#

Appreciate all the info so far

thorn kestrel Sep 15, 2019, 6:58 AM

#

all good, let us know if it sorts out your issue

safe yew Sep 15, 2019, 7:12 AM

#

It worked on the first restart.

#

But now it's back to the same error code

thorn kestrel Sep 15, 2019, 7:13 AM

#

does it load the level then after a minute kick you or does it not load in at all?

safe yew Sep 15, 2019, 7:14 AM

#

It's doing the insta kick

#

So no level load

thorn kestrel Sep 15, 2019, 7:14 AM

#

are you selecting an official server?

safe yew Sep 15, 2019, 7:15 AM

#

Yeah i figured they would be the best bet

thorn kestrel Sep 15, 2019, 7:15 AM

#

try hosting your own private server to see if it loads up

safe yew Sep 15, 2019, 7:16 AM

#

It worked for a while when i did the restart but as soon as i logged off and tried it again I'm back in the same situation

#

I'll try that

#

Hosting works

#

unfortunately I have to call it a night. This suck because I really enjoyed this game but until this issue is resolved I wont be able to play it. Better luck to others out there with this issue.

thorn kestrel Sep 15, 2019, 7:22 AM

#

its not the same issue

safe yew Sep 15, 2019, 7:22 AM

#

No

thorn kestrel Sep 15, 2019, 7:22 AM

#

you need 2 minutes in the command processor and a restart

safe yew Sep 15, 2019, 7:22 AM

#

I can host but not join

#

I'll try some more trouble shooting tomorrow but as of for now this is as much as I can do

#

Really appreciate all the time you gave to this @thorn kestrel

#

Have a great night buddy

thorn kestrel Sep 15, 2019, 7:24 AM

#

i'll DM you the fix and see how you go tomorrow with it

safe yew Sep 15, 2019, 7:24 AM

#

Really appreciate that!

elfin anvil Sep 15, 2019, 10:53 AM

#

it doesnt work it says "Host closed the connection" nothing works

thorn kestrel Sep 15, 2019, 11:27 AM

#

specs + what you've tried and does it load the map then kick you out or does it not load at all?

hidden wind Sep 15, 2019, 12:01 PM

#

Hi,i changed my PC. Before i have play without problem but now with the new PC i have the erreur: "kicked from server. server close connection." sometimes i can connect just for 5 seconds and i'm disconnected. i have uninstal instal the game, I remove all my fire wall, i have my graphic pilot OK, i try a lot of solution in the topic but nopthing to do. my spec: Informations de l'ordinateur :
Modèle : MS-7C37
Type : Ordinateur de bureau
Fabricant du CPU : AuthenticAMD
Marque du processeur : AMD Ryzen 5 3600 6-Core Processor
Famille du processeur : 0x17
Modèle du processeur : 0x71
Révision processeur : 0x0
Type de processeur : 0x0
Fréquence : 3600 Mhz
12 processeurs logiques
6 processeurs physiques
Windows 10 (64 bits)
NTFS : Pris en charge
Codes Fournisseur Crypto : Pris en charge 311 0x0 0x0 0x0
Pilote : NVIDIA GeForce GTX 1050
Nom du pilote DirectX : nvldumd.dll
Version du pilote : 26.21.14.3630
Version du pilote DirectX : 26.21.14.3630
Date du pilote : 9 5 2019
Version OpenGL : 4.6
Profondeur de couleur du bureau : 32 bits par pixel
Taux de rafraîchissement du moniteur : 60 Hz
Carte DirectX : NVIDIA GeForce GTX 1050
ID fabricant : 0x10de
ID périphérique : 0x1c81
Révision : 0xa1
Nombre de moniteurs : 2
Nombre de cartes vidéo logiques : 2
Aucun SLI ou Crossfire détecté
Résolution de l'affichage principal : 1920 x 1080
Résolution du bureau : 3360 x 1080
Taille de l'affichage principal : 18.78" x 10.55" (21.54" diag)
47.7cm x 26.8cm (54.7cm diag)
Bus principal : PCI Express 16x
Mémoire vidéo principale : 2047 Mo
Modes MSAA pris en charge : 2x 4x 8x

Carte son :
Périphérique audio : Headphones (High Definition Aud

Mémoire :
RAM : 16334 Mo
Langue de l'interface : Français
Type de support : Indéterminé
Espace disque total disponible : 1430146 Mo
Plus grand bloc disponible sur le disque dur : 952310 Mo

(GTX 1050 is the graphic cards of the previous PC cause i dont recived the new RTX 2070)

thorn kestrel Sep 15, 2019, 12:11 PM

#

try restarting your PC, then restart your modem/router & run steam as an administrator

hidden wind Sep 15, 2019, 12:21 PM

#

haleluja ! i start steam in administrator and its OK! thank you so much!!

thorn kestrel Sep 15, 2019, 12:24 PM

#

dondiPRAISE all good

proud crater Sep 15, 2019, 2:25 PM

#

After updating Windows 10 and my Nvidia graphics/audio drivers, the sound in my game has started doing this weird thing where sounds out of my viewing distance become very faint. I can be standing next to a broadcasting rex, and if I turn my camera away from it, the sound will drop to a tenth of the normal volume

#

tried the audio fix in Pinned messages but all it did was temporarily disable all ambient noise until I restarted my game

#

also sounds inside my view distance have now become VERY LOUD

narrow plover Sep 15, 2019, 4:30 PM

#

I'm currently having problems when entering the servers. I try and then I'm kicked out and a message appears saying "Host closed the connection". My computer is brand new and I was able to play the game with no issues on my laptop(very low graphics TBH but the servers were no problem) just yesterday. I tried all methods I could find online and none worked. I was wondering if there was a method you guys know that I haven't tried yet. Can someone help?

mint roost Sep 15, 2019, 5:32 PM

#

THIS👆

#

Exactly this, since Wednesday, September 11. I've already spent 55+ hours trying to fix it, with more than 20 people, Discord, in-person, and Team Viewer, and am still having issues with this "Host closed the connection"

#

I have already performed EVERY possible action I could find to try and solve it, including gpu updates, cmd prompts, reinstallation, rebooting, network resets, and everything in between. Maybe I missed something, but I've got at least 3 IT friends that tried helping, and they couldn't figure it out either.

shy arrow Sep 15, 2019, 5:42 PM

#

I have this same issue and if it on the rare chance I don't and it loads the server, it'll just show the map like it's loading but never loads my dino or select screen or anything.

mint roost Sep 15, 2019, 5:45 PM

#

yup

shy arrow Sep 15, 2019, 5:58 PM

#

@mint roost
Okay so there was a fix on here that people were trying and it worked for me so it might work for you

First, make sure all your drivers are updated and restart your computer
restart your modem and then run steam in admin mode

#

and then run the game

mint roost Sep 15, 2019, 5:59 PM

#

already done that. twice

narrow plover Sep 15, 2019, 6:08 PM

#

I didn't try that one just yet. I'll try it and tell you guys if it works

twilit shadow Sep 15, 2019, 6:10 PM

#

so i have no problem launching the game etc but when i try load up a game , it loads and when it reaches 100% it kicks me out, this is happening with all the servers like DM and official. Anyone know how i can fix this?

narrow plover Sep 15, 2019, 6:17 PM

#

Yeah a bunch of people are getting this problem, Tanga :/

twilit shadow Sep 15, 2019, 6:18 PM

#

so it cannot be fixed atm?

narrow plover Sep 15, 2019, 6:21 PM

#

Not sure tbh

#

Some people can fix it easily and others just can't for some reason

#

There isn't a consistent fix atm

#

Which kills me I love this game to bits

twilit shadow Sep 15, 2019, 6:24 PM

#

Does this happen to you too?

narrow plover Sep 15, 2019, 6:25 PM

#

Yes, on my brand new pc no less

fossil tundra Sep 15, 2019, 6:41 PM

#

Hello! help me plz: cant eat and drink. what i did: rebind the E key; relogged; change the dino/server; delete the safe folder; uninstall the game; What should i do next?)

true osprey Sep 15, 2019, 7:39 PM

#

i'm also having that kicked out problem as well :(

narrow plover Sep 15, 2019, 7:46 PM

#

Which solutions did you try?

true osprey Sep 15, 2019, 7:49 PM

#

i've tried CMD prompt, restart modem, rebooting, network reseting, and updating my drivers. I've been wasting 7 hours trying to solve this kick out thing.

#

the restart modem worked when i first joined, but when i join a server second time it went back to the situation

narrow plover Sep 15, 2019, 7:58 PM

#

Same here and yeah you tried all options I know :[

true osprey Sep 15, 2019, 8:04 PM

#

damn D:

spring wolf Sep 15, 2019, 8:34 PM

#

i've also been having the joining issue today so i hope we can find a fix

sly narwhal Sep 15, 2019, 9:30 PM

#

Hi. I come back to the game after a week of absence caused by computer failure. When he tries to log in to the server, he is thrown out of it. You also have such a problem?

narrow plover Sep 15, 2019, 9:34 PM

#

Yeah a bunch of people are having the same issue (me included)

#

Did you try any fixes?

#

Like, cmd and open steam as administrato etc?

amber tide Sep 15, 2019, 9:41 PM

#

The newest connection issues are caused by the new Steam update unfortunately for the Isle. So in order to try to fix this; you would need to reset your modem/router and also flush your dns cache by the following:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
Also make sure that all of your drivers and Operating system (Windows) are up to date; please visit your manufacturer's website to get the most recent update.
Be advised that you will also have to add The Isle.exe as an exclusion to your antivirus to make sure that the game file isn't blocked from accessing the internet.

Please run Steam as an administrator and restart your PC as the last step to make sure everything sticks and it's fresh.

#

Be advised that it's working for most people; some people have reported that it's still not working and would need to repeat some steps

sly narwhal Sep 15, 2019, 10:30 PM

#

I was able to log in. I played 5 minutes and was kicked from the server. :/

amber tide Sep 15, 2019, 10:31 PM

#

Read the above

honest river Sep 15, 2019, 11:33 PM

#

i keep getting this. Any way to fix this?

📎 image0.jpg

pale pike Sep 15, 2019, 11:34 PM

#

That wall of text above is good for you too @honest river

honest river Sep 15, 2019, 11:34 PM

#

i have no idea how to do that

honest river Sep 16, 2019, 12:10 AM

#

i did that, not working

spring wolf Sep 16, 2019, 12:18 AM

#

same, i think the best bet is waiting for another update to see if that fixes it

violet dagger Sep 16, 2019, 2:22 AM

#

yknow whenever you die, there's an electrocardiogram that beeps a few times before going flat that is displayed under "deceased?" yeah it's only a black box for me. i've done the cache verification, a reinstall, and another cache verification, and it's still a black box. what should i do?

amber tide Sep 16, 2019, 2:23 AM

#

Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

violet dagger Sep 16, 2019, 2:30 AM

#

is that what i should do overpowered? (just wanna make sure it's for me before i do it)

amber tide Sep 16, 2019, 2:37 AM

#

Yes

sharp lark Sep 16, 2019, 2:38 AM

#

Hello, i have a problem... every time i try to join a server it says " Kicked from server, host has closed the connection" I've uninstalled steam, updated my drivers and everything... i dont know what to do now and Im really bummed

amber tide Sep 16, 2019, 2:38 AM

#

The newest connection issues are caused by the new Steam update unfortunately for the Isle. So in order to try to fix this; you would need to reset your modem/router and also flush your dns cache by the following:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
Also make sure that all of your drivers and Operating system (Windows) are up to date; please visit your manufacturer's website to get the most recent update.
Be advised that you will also have to add The Isle.exe as an exclusion to your antivirus to make sure that the game file isn't blocked from accessing the internet.

Please run Steam as an administrator and restart your PC as the last step to make sure everything sticks and it's fresh.
Be advised that it's working for most people; some people have reported that it's still not working and would need to repeat some steps

violet dagger Sep 16, 2019, 2:40 AM

#

alright thank you

sharp lark Sep 16, 2019, 2:56 AM

#

omg thank you overpowered.... this seems to have worked!!

amber tide Sep 16, 2019, 2:57 AM

#

Yeah, it might stop working and you'll have to repeat it maybe.. The Steam update has made the connection issues... undesirable

fossil tundra Sep 16, 2019, 7:30 AM

#

what about my issue? will someone help me? the problem: "Hello! help me plz: cant eat and drink. what i did: rebind the E key; relogged; change the dino/server; delete the safe folder; uninstall the game; What should i do next?)" dondiFrown

amber tide Sep 16, 2019, 7:36 AM

#

Sounds like it might be an issue with your keyboard; change your keyboard out

elfin anvil Sep 16, 2019, 12:23 PM

#

No, i cant join any server i tried everything but it says: "host closed the connection"

#

I Will try this

void warren Sep 16, 2019, 4:56 PM

#

my friend is having issues with The isle where whenever she connects to a server it kicks her with the message "Host has closed the connection" does anyone have any idea's? please @ me in response thankyou

scarlet chasm Sep 16, 2019, 5:08 PM

#

@void warren have her restart steam as an administrator

void warren Sep 16, 2019, 5:51 PM

#

ok ill tell her that ty

full karma Sep 16, 2019, 6:10 PM

#

I'm having trouble using Scent as an Herbivore:

I'm standing still
It's not raining
Official US 2 - Trike
I'm holding Q until the Dino stops making ANY animations.
It is not raining, at all!

I'm not getting anything lighting up, highlighting, glowing or otherwise.
I get atleast a compass at the top of the screen when I played a Rex, but never anything as a Trike.

scarlet chasm Sep 16, 2019, 7:05 PM

#

Probably try the following:

Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

honest river Sep 16, 2019, 7:09 PM

#

I need help understanding why i cant see any english servers and official servers. all i get are mostly chinese servers and other random empty ones

#

is there a way to fix this.

#

the servers i have been playing have also not shown up when searching so please i need a solution.

#

No its not my internet.

#

I am wired connection. Its just the servers is all

#

servers are hitting at 200 ping to over 1000. It might be my region but cant figure out a solution.

honest river Sep 16, 2019, 8:01 PM

#

PROBLEM FIXED!

violet dagger Sep 16, 2019, 8:50 PM

#

okay, so this problem persists:
yknow whenever you die, there's an electrocardiogram that beeps a few times before going flat that is displayed under "deceased?" yeah it's only a black box for me. i've done the cache verification, a reinstall, and another cache verification, and it's still a black box. what should i do?
i have now done the scrapping of the save folder

empty crescent Sep 16, 2019, 9:38 PM

#

any1 is having problems in connecting to servers?
all servers i try it say Host Closed Connection

scarlet chasm Sep 16, 2019, 9:42 PM

#

Try this:

The newest connection issues are caused by the new Steam update unfortunately for the Isle. So in order to try to fix this; you would need to reset your modem/router and also flush your dns cache by the following:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
Also make sure that all of your drivers and Operating system (Windows) are up to date; please visit your manufacturer's website to get the most recent update.
Be advised that you will also have to add The Isle.exe as an exclusion to your antivirus to make sure that the game file isn't blocked from accessing the internet.

Please run Steam as an administrator and restart your PC as the last step to make sure everything sticks and it's fresh.
Be advised that it's working for most people; some people have reported that it's still not working and would need to repeat some steps

empty crescent Sep 16, 2019, 9:59 PM

#

oh ok tks for help

scarlet chasm Sep 16, 2019, 10:55 PM

#

Just let me know if it works 🙂

violet dagger Sep 16, 2019, 11:59 PM

#

repost:
okay, so this problem persists:
yknow whenever you die, there's an electrocardiogram that beeps a few times before going flat that is displayed under "deceased?" yeah it's only a black box for me. i've done the cache verification, a reinstall, and another cache verification, and it's still a black box. what should i do?
i have now done the scrapping of the save folder

amber tide Sep 17, 2019, 12:24 AM

#

Uninstall the game, delete all of your files that remain after the uninstall

midnight venture Sep 17, 2019, 12:40 AM

#

How do people get like little emojis next to their names in game, it tried it but it didnt work, I had these other weird emoji symobols instead of what i picked ? is there like only certain emojis you can put in your steam name to show up in game?

amber tide Sep 17, 2019, 12:41 AM

#

This is a troubleshooting page for issues with the game; you can try searching your answer up on google or looking through the steam forums

sharp lark Sep 17, 2019, 3:00 AM

#

Still getting the "host has closed connection" message.. will i ever be able to play again? This is very frustrating

amber tide Sep 17, 2019, 3:02 AM

#

Until Steam fixes it with another update; you're gonna have to keep doing the same thing you did earlier

sharp lark Sep 17, 2019, 3:02 AM

#

I did that again, and still no dice.. very sad

#

is steam aware of the issue?

amber tide Sep 17, 2019, 3:03 AM

#

Of course

honest river Sep 17, 2019, 3:27 AM

#

hello, i have a problem with my ingame sounds.
After lowering the volume my ingame sounds have been super messed up, ive switched headsets just incase it was that but it wasnt. All my other games sounds work fine and it seems like it is only the Isle.
I dont know much about computers so im sorry if im very slow.
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B250M-D3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3408 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3615
DirectX Driver Version: 26.21.14.3615
Driver Date: 8 24 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 18.90" x 10.63" (21.65" diag)
48.0cm x 27.0cm (55.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

#

Sound card:
Audio device: Realtek HD Audio 2nd output (Re

Memory:
RAM: 16347 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1191689 Mb
Largest Free Hard Disk Block: 63001 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

#

📎 2019-09-17_12-45-11_1.mp4

#

Ive tried reinstalling the game
restarting my PC
changed my sound settings on my PC
Resetting my isle settings

#

PepeHands

nova laurel Sep 17, 2019, 5:04 AM

#

Hey been having a lot of connection issues, games telling me kicked, something about connection lost

marble cloud Sep 17, 2019, 5:04 AM

#

Yea, just a refresh of the server

amber tide Sep 17, 2019, 5:05 AM

#

The official servers just restarted about 5 minutes ago if you're referring to that

nova laurel Sep 17, 2019, 5:08 AM

#

No it’s been happening for a couple of days. I’ll send a photo of what it really says after my shower

amber tide Sep 17, 2019, 5:08 AM

#

The newest connection issues are caused by the new Steam update unfortunately for the Isle. So in order to try to fix this; you would need to reset your modem/router and also flush your dns cache by the following:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
Also make sure that all of your drivers and Operating system (Windows) are up to date; please visit your manufacturer's website to get the most recent update.
Be advised that you will also have to add The Isle.exe as an exclusion to your antivirus to make sure that the game file isn't blocked from accessing the internet.

Please run Steam as an administrator and restart your PC as the last step to make sure everything sticks and it's fresh.
Be advised that it's working for most people; some people have reported that it's still not working and would need to repeat some steps

nova laurel Sep 17, 2019, 5:36 AM

#

followed the instructions above and still failing

#

📎 Screenshot_10.png

amber tide Sep 17, 2019, 6:23 AM

#

Read the last sentence

autumn mirage Sep 17, 2019, 6:51 AM

#

Yeah if you’ve followed all of those steps it seems like something that you might just have to wait for a fix for.. as unfortunate as that is

violet dagger Sep 17, 2019, 9:55 PM

#

yeah no my problem persists overpowered

#

the messed up electrocardiogram

amber tide Sep 17, 2019, 10:16 PM

#

I'll try reaching out to one of the devs to see if they've ever seen it before, it's not really a game breaking bug, just a cosmetic one so we'll try to see what we can do but what we've stated/what you've done so far is basically every fix for the game

honest river Sep 17, 2019, 11:15 PM

#

When I ran the isle as an administrator it finally worked!

sick ledge Sep 18, 2019, 12:00 AM

#

How did it work?

#

For me it wouldn't work

amber tide Sep 18, 2019, 12:28 AM

#

Different things work for different people, you're just gonna have to try them all

#

Up to and including resetting your modem/router

violet dagger Sep 18, 2019, 1:05 AM

#

i'ma assume my issue is a lost cause 😂

lyric surge Sep 18, 2019, 1:46 AM

#

for some reason my game wont let me connect to any servers at all...... ive tried wiping my computer and everything and it still doesnt load......

amber tide Sep 18, 2019, 1:57 AM

#

The newest connection issues are caused by the new Steam update unfortunately for the Isle. So in order to try to fix this; you would need to reset your modem/router and also flush your dns cache by the following:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
Also make sure that all of your drivers and Operating system (Windows) are up to date; please visit your manufacturer's website to get the most recent update.
Be advised that you will also have to add The Isle.exe as an exclusion to your antivirus to make sure that the game file isn't blocked from accessing the internet.

Please run Steam as an administrator and restart your PC as the last step to make sure everything sticks and it's fresh.
Be advised that it's working for most people; some people have reported that it's still not working and would need to repeat some steps

river jay Sep 19, 2019, 10:17 PM

#

I'm seeing very few servers listed when I look at the server list. All the ones that do appear online are under 10 people. Any idea what's going on?

amber tide Sep 19, 2019, 10:17 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

river jay Sep 19, 2019, 11:58 PM

#

I did that twice and it doesn't seem to work

amber tide Sep 19, 2019, 11:58 PM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

river jay Sep 20, 2019, 12:25 AM

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That worked!! Thank you so much!

amber tide Sep 20, 2019, 12:25 AM

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Woo! Glad it was able to help you!

solid sand Sep 21, 2019, 1:26 AM

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Have there been any problems with nesting or am I doing something wrong? Im holding my button to put down a nest but nothing is happening.

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My mating status is capable and theres nothing under "nest site"

amber tide Sep 21, 2019, 1:47 AM

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make sure you're on flat ground; if it doesn't work then spam the bite attack while hitting the nest button. If the problem persists; relog and try it again;

vague smelt Sep 21, 2019, 4:55 AM

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Seems like I have drivers that are out-of-date! Any specific driver updater that you guys suggest?

amber tide Sep 21, 2019, 4:56 AM

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You need to use your manufacturers website to download update

vague smelt Sep 21, 2019, 4:58 AM

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Ok. My pc tower is a gaming tower by Cyberpower. So I just need to go to Cyberpower to download updates?

amber tide Sep 21, 2019, 4:59 AM

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Cyberpower is a company that sells computers; it's not an actual manufacturer of computer parts

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So you need to look up what computer parts you have to go to their website

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You can run "Windows update" and it'll do most of your drivers; but for things like your graphics card; you need to go to whatever company's website

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So if it was an AMD graphics card; you would go to amd.com, or if it was an nvidia; you'd go to nvidia.com

vague smelt Sep 21, 2019, 5:02 AM

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Oh ok. Yea I use AMD

amber tide Sep 21, 2019, 5:03 AM

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https://www.amd.com/en/support

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Go down to the bottom and find the autodetect tool and install it

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It'll grab the update automatically

vague smelt Sep 21, 2019, 5:03 AM

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Ok thank you

wild dragon Sep 22, 2019, 12:05 AM

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Hello i dont know if this is right location on discord but could someone help me with the SCENT function, i dont have it in OPTIONS in the game....

amber tide Sep 22, 2019, 12:10 AM

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Probably try the following:

Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

wild dragon Sep 22, 2019, 12:11 AM

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yeah i have tried find the Saved folder but i couldnt find it either, i tried also reinstall the game

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:/

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even when i tried to look after Hidden maps and so on

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https://www.youtube.com/watch?v=H510oGZ_tms&t=253s

YouTube

Laacer

The Isle GIGAS NEW ANIMATIONS/ How To Fix Scent And Texture Bug

The Isle GIGAS NEW ANIMATIONS/ How To Fix Scent And Texture Bug So yeah I totally forgot that the giga has new animations and so does juvi giga. SECOND video...

▶ Play video

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i have even try this look at ( 3:23 ) and forward

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i dont have the Saved folder

amber tide Sep 22, 2019, 12:22 AM

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You’re not following the steps correctly then

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There is a saved file because that’s where your settings are stored

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Verify the integrity of your games files

wild dragon Sep 22, 2019, 12:22 AM

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okey and how do i do that?

amber tide Sep 22, 2019, 12:23 AM

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Right click the game

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Click on properties and it’s somewhere there

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I’m not home to tell you exactly where

wild dragon Sep 22, 2019, 12:23 AM

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gonna see i youtubed

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should i DELTE THE WHOLE Saved Folder or something in it??

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i Erased the Input file now it works

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thanks man

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(Y)

amber tide Sep 22, 2019, 1:35 AM

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You’re welcome

solemn latch Sep 22, 2019, 5:56 PM

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is there a known issue with the game not being able to get over 1 fps 0.o

amber tide Sep 22, 2019, 8:40 PM

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Nope

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Follow the below steps and post your pc specs
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

lyric surge Sep 22, 2019, 9:12 PM

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<@&505047238674874368> for some reason my game wont load any servers i have tried adding an exculsion to my firewall and i have tried changing my ping i have even tried disabling windows defender and i have tried wiping my compurter. nothing has worked so far

amber tide Sep 22, 2019, 9:13 PM

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Open your steam client; go to the top left and click on "View" then go to Servers; filter out for The Isle and click on search and see if any servers pop up

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if none pop up then i'd suggest either opening your ports; or resetting your modem/router

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If servers appear; then something is blocking the game

lyric surge Sep 22, 2019, 9:13 PM

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yes servers are popping up

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what would be blocking my game and how do i find out

amber tide Sep 22, 2019, 9:14 PM

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Then something on your computer is blocking the game.exe from accessing the internet

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Unfortunately I don't have your computer so I can't tell you what programs you have

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You'll have to go through them yourself and figure out what controls what

lyric surge Sep 22, 2019, 9:14 PM

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what should i start with?

amber tide Sep 22, 2019, 9:14 PM

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Whatever programs control your internet

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You can also try this: Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

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And see if servers pop up under that executable

lyric surge Sep 22, 2019, 9:15 PM

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ok ill try real quick

amber tide Sep 22, 2019, 9:15 PM

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Good luck

lyric surge Sep 22, 2019, 9:18 PM

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still no servers found

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what type of file would i be looking for that controls the internet?

amber tide Sep 22, 2019, 9:18 PM

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You're not looking for a file

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You're going through your programs

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This is about as far as I can help you; good luck on your search

lyric surge Sep 22, 2019, 9:23 PM

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is there any way you could tell me what type of program im looking for? im not very good at this stuff.

amber tide Sep 22, 2019, 9:23 PM

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A program

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That controls your internet

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Fire wall; antivirus; other misc. programs that you might've downloaded

lyric surge Sep 22, 2019, 9:49 PM

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all i have is windows defender i allowed the isle in the firewall setting and still nothing

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i even turned off the firewall and tried loading up the game and still no servers found

honest river Sep 22, 2019, 11:04 PM

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would this be the spot to ask for help about my resolution

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it wont change when i hit apply

amber tide Sep 22, 2019, 11:45 PM

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Probably try the following:

Open File Explorer from the taskbar of your computer
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

lyric surge Sep 23, 2019, 1:04 AM

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so i was able to get a couple of servers to load up and now they wont is it something to do with my wifi? <@&505047238674874368>

amber tide Sep 23, 2019, 1:10 AM

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Use a Ethernet cord

lyric surge Sep 23, 2019, 1:30 AM

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i am using one

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im going to have to call xfinity tomorrow this is bs lol

cyan elbow Sep 24, 2019, 11:30 PM

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how does the modding work(if this is the right chat to ask. sorry its been a lil bit

amber tide Sep 24, 2019, 11:48 PM

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There is no modding

warm sable Sep 25, 2019, 12:40 AM

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Is there anyone here who can help me with some troubleshooting

amber tide Sep 25, 2019, 12:40 AM

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What's the issue

warm sable Sep 25, 2019, 12:42 AM

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I'm having the "No Servers Found" issue and I looked it up and switched my server browser Max pings from 5000 to 500 and it worked for 4 hours and then I went to get off and come back on later and when I got on it was giving me the "No Servers Found" again, I then tried to switch it back to 5000, re load, switch back to 500, then I checked my firewall and gave The Isle permissions to private and public things and it's still not working

amber tide Sep 25, 2019, 12:44 AM

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

warm sable Sep 25, 2019, 12:45 AM

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I'll try that, thank you

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I tried it, the game still says No servers Found

amber tide Sep 25, 2019, 12:53 AM

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

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If that doesn't work; your last step is to open the Steam client itself; go to the top left and click on "View" then click on Servers and filter for The Isle

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Sounds like a problem with your connection though if it worked the first time through the ping options

warm sable Sep 25, 2019, 12:58 AM

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The last one worked thank you

amber tide Sep 25, 2019, 1:00 AM

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The steam client?

warm sable Sep 25, 2019, 2:18 AM

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Yes

amber tide Sep 25, 2019, 2:19 AM

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That means a program is blocking the game.exe

warm sable Sep 25, 2019, 5:04 AM

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Ok, I don't know what that means but I'll just keep connecting that way if it worls

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*works

late pilot Sep 25, 2019, 4:30 PM

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ok so this is the first time it has happened

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but when i crashed via same error i get this time i was put back in time to a certain spot with my dino and ive had this crash alot and it has never done this

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Fatal error [File:Unknown] [Line: 200]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x997A0006 - "HUNG")

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im not sure why it took me back in time this one time

lyric surge Sep 25, 2019, 5:43 PM

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is there any way i can do a voice chat with a developer really qucik... or an admin <@&505047238674874368>

amber tide Sep 25, 2019, 5:44 PM

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@late pilot update your drivers

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@lyric surge what do you need; no one is going to go into a voice chat

lyric surge Sep 25, 2019, 5:45 PM

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still the same problem as a couple of days ago no servers are loading

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it would be nice if a voice chat could happen because have been able to play this game for a month now \

amber tide Sep 25, 2019, 5:49 PM

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No one is going into a voice chat; sorry. Something on your computer is blocking access to the game; that’s not something we can help you with. You’ll have to go through the different programs on your computer to see

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Or you can reset your modem/router and see if that fixes it

lyric surge Sep 25, 2019, 5:50 PM

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do you have any idea what kind of program would be blocking it because i have the virsus protection off and the firewall off

amber tide Sep 25, 2019, 5:54 PM

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That’s something you’re gonna have to figure out by experimenting. I don’t know what you’ve installed.

lyric surge Sep 25, 2019, 5:54 PM

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yup

amber tide Sep 25, 2019, 5:54 PM

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You said that the steam browser worked so you can double tap servers to join them

lyric surge Sep 25, 2019, 5:55 PM

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yes it does work

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but when i click on it it loads the game but then says no servers found

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im just not going to play this game any more because i cant figure it out thanks anyways

late pilot Sep 25, 2019, 6:02 PM

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i dont have any updates so far for my drivers

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latest was 09/10/2019

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which in american is 10/09/2019