#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 37

plucky frigate Jul 6, 2019, 6:22 PM

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Any specific drivers i would have to update?

granite portal Jul 6, 2019, 6:34 PM

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graphics primarily but i would check your processor drivers also and make sure they are up to date

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Bendy are you using a integrated graphics card?

amber tide Jul 6, 2019, 6:44 PM

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follow this and copy paste the result here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

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@plucky frigate

smoky pulsar Jul 6, 2019, 8:05 PM

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it seems like my game starts losing the internet connection because after about 3-5 refreshes it stops showing results. I have to quit the game and come back

pale pike Jul 6, 2019, 8:11 PM

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try doing these below

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle @smoky pulsar

smoky pulsar Jul 6, 2019, 8:11 PM

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thank you

honest river Jul 7, 2019, 3:00 AM

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How to uninstall workshop items that are downloaded?

amber tide Jul 7, 2019, 3:02 AM

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PM'd you a link

plucky frigate Jul 7, 2019, 8:43 AM

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Sorry about that, i went offline .
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 4200 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3086
DirectX Driver Version: 26.21.14.3086
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1080 Ti
VendorID: 0x10de
DeviceID: 0x1b06
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 11263 MB
Supported MSAA Modes: 2x 4x 8x

#

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16322 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 975363 Mb
Largest Free Hard Disk Block: 245778 Mb
OS Install Date: sty 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide Jul 7, 2019, 9:30 AM

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You said your game just freezes..? @plucky frigate

plucky frigate Jul 7, 2019, 9:30 AM

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yes

amber tide Jul 7, 2019, 9:34 AM

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How frequently?

plucky frigate Jul 7, 2019, 9:34 AM

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I dont really know, but yesterday it happened 3 times at around the same time

amber tide Jul 7, 2019, 9:35 AM

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

amber tide Jul 7, 2019, 10:43 AM

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@weak river
follow this and copy paste the result here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

weak river Jul 7, 2019, 10:43 AM

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I just realized I posted in the wrong spot. I'm getting the D3D "Hung" Error after playing. Also missed the gif before, sorry about that!

#

    Manufacturer:  Apple Inc.
    Model:  MacBookPro11,5
    Form Factor: Laptop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i7-4870HQ CPU @ 2.50GHz
    CPU Family:  0x6
    CPU Model:  0x46
    CPU Stepping:  0x1
    CPU Type:  0x0
    Speed:  2494 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Windows 10 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
    Driver:  AMD Radeon R9 M370X
    DirectX Driver Name:  aticfx32.dll
    Driver Version:  15.200.1060.0
    DirectX Driver Version:  8.17.10.1404
    Driver Date: 7 15 2015
    OpenGL Version: 4.5
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: AMD Radeon R9 M370X
    VendorID:  0x1002
    DeviceID:  0x6821
    Revision:  0x83
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  2880 x 1800
    Desktop Resolution: 2880 x 1800
    Primary Display Size: 13.03" x 8.15" (15.35" diag)
                                            33.1cm x 20.7cm (39.0cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: -2048 MB
    Supported MSAA Modes:  2x 4x 8x 

Sound card:
    Audio device: Speakers (Cirrus Logic CS4208 (

Memory:
    RAM:  16260 Mb

Miscellaneous:
    UI Language:  English
    Media Type:  Undetermined
    Total Hard Disk Space Available:  114504 Mb
    Largest Free Hard Disk Block:  21361 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    VR Headset: None detected```

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I should mention I'm running this on Bootcamp, Windows 10 Partition

amber tide Jul 7, 2019, 10:45 AM

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That's a macbook pro right?

weak river Jul 7, 2019, 10:45 AM

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Yuppers!

amber tide Jul 7, 2019, 10:46 AM

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Have you ever played the game before on these specs?

weak river Jul 7, 2019, 10:46 AM

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I just recently bought the game because a friend had recommended it. Saw it had no Mac Support anymore, so just slapped it on my partition today.

amber tide Jul 7, 2019, 10:48 AM

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Okay so first thing you wanna do is update all of your drivers

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Also, does it allow you to get to the menu at all?

weak river Jul 7, 2019, 10:48 AM

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Oh yeah. I'm able to play on servers for a few minutes. It crashes later.

amber tide Jul 7, 2019, 10:48 AM

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Put all of your settings to low

weak river Jul 7, 2019, 10:49 AM

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Alright, I'll test that

amber tide Jul 7, 2019, 10:49 AM

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Update the drivers as well though since they're missing about 4 years worth of updates

weak river Jul 7, 2019, 10:50 AM

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Oh jeez. Yeah I'll do that as well. I"ll see if that helps

weak river Jul 7, 2019, 11:15 AM

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It just seems to crash in general now. I'll find the new error.

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📎 error.2.PNG

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did update drivers at least

amber tide Jul 7, 2019, 11:19 AM

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Did you restart your computer after doing the updates?

weak river Jul 7, 2019, 11:21 AM

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Yes. After a few false starts I was able to get into a server

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I'll just have to play it by ear and see if it's a consistent error

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Thank you for the help by the way

amber tide Jul 7, 2019, 11:22 AM

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Okie doke, make sure all settings are on low and see if putting it on windowed helps soothe it too

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No problem, it's just trying to find a work around since your computer isn't meant for games, and this is a very demanding game.

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Meaning, over time you won't be able to play

weak river Jul 7, 2019, 11:24 AM

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That's disappointing. It's an older macbook Pro so I knew eventually it'd not be able to keep up.

amber tide Jul 7, 2019, 11:24 AM

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It's a miracle it's loading up now honestly

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It technically shouldn't be

weak river Jul 7, 2019, 11:25 AM

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I think this is the first game I've had issues with on my system honestly. Everything else has run like silk

amber tide Jul 7, 2019, 11:25 AM

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The game is very demanding, the minimum requirements right now is a gtx 960

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and that's a pretty high gpu

weak river Jul 7, 2019, 11:25 AM

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I'd invest in a gaming rig but with having to fix other tech, I can't do it just yet

amber tide Jul 7, 2019, 11:26 AM

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yeah, gaming pcs can be quite expensive.. mine was about $13-1400?

weak river Jul 7, 2019, 11:27 AM

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Ouch. Yeah it can get pricey, painfully so sometimes

mossy cradle Jul 7, 2019, 3:07 PM

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hello I have a small probleme
Im a moderetor in a server and a member have some trouble scenting, I've search for the deleted saved files but it doesnt seem to find it and in his option they donc event havec the scen option

amber tide Jul 7, 2019, 3:08 PM

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

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They just need to follow the above steps to get to it

mossy cradle Jul 7, 2019, 3:09 PM

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we will see if we can find it

amber tide Jul 7, 2019, 3:10 PM

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As long as you follow the steps, you'll be able to find it. it's in the same spot for everyone

mossy cradle Jul 7, 2019, 3:10 PM

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thanks for your help....

amber tide Jul 7, 2019, 3:10 PM

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You're welcome, let me know if you guys have any questions

mossy cradle Jul 7, 2019, 3:14 PM

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he doesnt seem to fin the first option... as the taskbar

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wait 😂

amber tide Jul 7, 2019, 3:16 PM

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http://prntscr.com/obq1gp

Lightshot

Screenshot

Captured with Lightshot

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That's a taskbar

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the bottom of the computer screen

mossy cradle Jul 7, 2019, 3:31 PM

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can I come in private?

amber tide Jul 7, 2019, 3:41 PM

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Glad we could get it working again! Enjoy your new found nose to sniff

vernal basalt Jul 7, 2019, 3:49 PM

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Having some trouble
No servers found, I've changed ping settings in steam and done the command prompt thing.
However, if it does find a server and I get in ping is crazy high.

This wasn't a issue until last night, before that I've ner had issues with finding servers.

amber tide Jul 7, 2019, 3:50 PM

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Can you do me a favor and redo the flushdns trick again, sometimes it takes more than one

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Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

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make sure it's opened as an administrator

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http://prntscr.com/obqdbd

Lightshot

Screenshot

Captured with Lightshot

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It should look like that

vernal basalt Jul 7, 2019, 3:54 PM

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Done (for the second time)
Still no servers

amber tide Jul 7, 2019, 3:55 PM

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Go to the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

vernal basalt Jul 7, 2019, 4:00 PM

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It just sends me to the main screen

amber tide Jul 7, 2019, 4:00 PM

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You see servers there though?

vernal basalt Jul 7, 2019, 4:00 PM

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In stream it says "server not responding"

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Yes

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I faved them so they in my list

amber tide Jul 7, 2019, 4:01 PM

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You need to make an exclusion to your antivirus/firewall then as it's blocking the game

vernal basalt Jul 7, 2019, 4:01 PM

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And ping is 1k + on all of them

amber tide Jul 7, 2019, 4:01 PM

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It's either that, or your ports aren't open

vernal basalt Jul 7, 2019, 4:01 PM

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Yea that is done, checked yesterday
I've also re installed the game and recovered local files

amber tide Jul 7, 2019, 4:02 PM

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I can't really help you with ping, as that's an internet issue, unless you're looking at the ping on the playerlist

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That's an inaccurate ping number on the player list

vernal basalt Jul 7, 2019, 4:04 PM

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Well I've never had a ping issue before
The eu servers are on over 2000 ping according to the stream server list

amber tide Jul 7, 2019, 4:07 PM

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Sounds like an issue with your internet then, the servers are on 100 latency for me

vernal basalt Jul 7, 2019, 4:09 PM

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I find that strange as I've had no problems in the past, not have we done anything to our router and it happened suddenly yesterday but okay. Thanks anyway!

amber tide Jul 7, 2019, 4:09 PM

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Run Windows Update and make sure all of your drivers are up to date

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Also don't forget to add an exclusion to the isle folder for your antivirus/firewall

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And maybe try doing a hard reset for your router

vernal basalt Jul 7, 2019, 4:14 PM

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Done all that already

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My game crashed yesterday and after that I've had this issue

amber tide Jul 7, 2019, 4:14 PM

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Do you remember what the crash error was

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follow this and copy paste the result here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

vernal basalt Jul 7, 2019, 4:18 PM

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nah I don't think there is one, I belive my laptop did it, but I'll check

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Computer Information:
Manufacturer: HP
Model: HP Pavilion Laptop 14-bf0xx
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2712 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 620
DirectX Driver Name: igdumdim32.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 23.20.16.4973
Driver Date: 2 28 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics 620
VendorID: 0x8086
DeviceID: 0x5916
Revision: 0x2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 12.17" x 6.81" (13.94" diag)
30.9cm x 17.3cm (35.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Høytaler/Headset (Realtek High

Memory:
RAM: 8107 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 242934 Mb
Largest Free Hard Disk Block: 81942 Mb
OS Install Date: jan 01 1970
Game Controller: None detected
VR Headset: None detected

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I know my laptop don't meet minimum criteria but again, ping and finding servers have never been a issue :')

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the servers are back to normal ping in steam now I'll see if it works ing

amber tide Jul 7, 2019, 4:21 PM

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Okay

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Run windows update as well, it looks like your graphics driver is out of date.. or it might just be that they discontinued update supports for it

vernal basalt Jul 7, 2019, 4:23 PM

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Yea updates aren't supported anymore
Which I'm upset about but 🤷‍♂️ soon time for a new laptop anyway
I didn't do anything but I got in to the server so 😂
Thank you!

amber tide Jul 7, 2019, 4:24 PM

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Haha Welcome back!

vernal basalt Jul 7, 2019, 4:25 PM

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Will enjoy it while I can, it worked a few hours this morning too 😂

amber tide Jul 7, 2019, 4:25 PM

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Rip lol

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Older technology has a way of doing its own thing 🤷

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I guess technology as a whole anyway

vernal basalt Jul 7, 2019, 4:27 PM

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I sent my laptop in return cuz something is wrong with it, but they said they couldn't fix those kind of issues.. Neither did they tell me what the issue was or where to take it to get it fixed so like
Thanks I guess 🙄

amber tide Jul 7, 2019, 4:27 PM

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😆

amber tide Jul 7, 2019, 6:10 PM

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@tardy sentinel Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

tardy sentinel Jul 7, 2019, 6:13 PM

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What does that do

amber tide Jul 7, 2019, 6:17 PM

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Fixes your issue of not sending servers

tardy sentinel Jul 7, 2019, 6:49 PM

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It worked. Thanks a lot dude

amber tide Jul 7, 2019, 6:50 PM

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Sounds great! Welcome back!

amber tide Jul 7, 2019, 9:05 PM

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@tidal cloud
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

crude pecan Jul 8, 2019, 10:12 PM

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@somber fox **This is in context to the issue you mentioned in #401464048610312195

This is just from personal experience, but you might want to check your PC's power supply, a few years ago I had the exact same problem. Had to get a new one.

somber fox Jul 8, 2019, 10:12 PM

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a whole new computer?

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or a power supply

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the IT told me alot of times the power supply for my PC is very small and could cause problems, but that was 2 years earlier, and there was no problem. this thing just started happening recently

amber tide Jul 8, 2019, 10:13 PM

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follow this and copy paste the result here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

somber fox Jul 8, 2019, 10:14 PM

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Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: H97-D3H
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3592 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 950
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9924
DirectX Driver Version: 24.21.13.9924
Driver Date: 9 5 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 950
VendorID: 0x10de
DeviceID: 0x1402
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1360 x 768
Desktop Resolution: 1360 x 768
Primary Display Size: 15.98" x 9.02" (18.35" diag)
40.6cm x 22.9cm (46.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 16256 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1182341 Mb
Largest Free Hard Disk Block: 302922 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

crude pecan Jul 8, 2019, 10:14 PM

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I meant just to replace the power supply, should've specified.

somber fox Jul 8, 2019, 10:14 PM

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i dont know how this would help

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the problem started happening 1 month ago

crude pecan Jul 8, 2019, 10:15 PM

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And let me guess, it's been getting progressively worse?

somber fox Jul 8, 2019, 10:15 PM

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yesterday i joined a server, now it wont even let me on at all

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yes dude

crude pecan Jul 8, 2019, 10:15 PM

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Same thing happened to me.

somber fox Jul 8, 2019, 10:15 PM

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my PC entirely is getting progressively worse

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to the point i fear it wont run the isle anymore

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i could run the isle fine on all epic

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damn

amber tide Jul 8, 2019, 10:15 PM

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That's what happens with technology, unfortunately your gpu is just under the minimum requirements, so over time you won't be able to play it. Update all of your drivers since your gpu is over a year old, and change your settings lower than epic

somber fox Jul 8, 2019, 10:16 PM

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how can i update it?

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you're telling me i have to buy GTX 960? as GTX 950 wont run the isle?

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or just update it within my computer

amber tide Jul 8, 2019, 10:17 PM

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You should have geforce experience with an nvidia gpu, run that program/download if you don't have it

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It'll show all available updates for your specific gpu

somber fox Jul 8, 2019, 10:17 PM

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i have that

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this?

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📎 unknown.png

amber tide Jul 8, 2019, 10:18 PM

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no, that's the control panel

somber fox Jul 8, 2019, 10:18 PM

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then which one i want

amber tide Jul 8, 2019, 10:19 PM

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let me open it real quick so I can take a screenshot

pale pike Jul 8, 2019, 10:19 PM

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write ''geforce'' in your taskbar

somber fox Jul 8, 2019, 10:19 PM

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there is no geforce

pale pike Jul 8, 2019, 10:20 PM

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you should see the ''Geforce Experience'' pop up

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https://www.nvidia.com/Download/driverResults.aspx/147964/en-us

somber fox Jul 8, 2019, 10:20 PM

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📎 unknown.png

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the best drivers already installed?

pale pike Jul 8, 2019, 10:20 PM

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that is garbage

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download what i sent ya , it's the latest driver available for your 950

somber fox Jul 8, 2019, 10:21 PM

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thanks

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i'll try and work with it in hopes of finally running the isle better

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and the overall state of my PC

amber tide Jul 8, 2019, 10:21 PM

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^What paco said, download the program and run it. Also, i'd reduce your settings lower than epic as well

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http://prntscr.com/occ71x

Lightshot

Screenshot

Captured with Lightshot

pale pike Jul 8, 2019, 10:21 PM

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should help , your current drivers are a year behind

somber fox Jul 8, 2019, 10:21 PM

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i lowered them to high

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just in case

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i also cleaned all the dust of my PC

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t was alot of damn dust

honest river Jul 8, 2019, 10:22 PM

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When I am being "Kicked" from a server (not official) can that be a connection problem?

amber tide Jul 8, 2019, 10:22 PM

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host closed the connection?

honest river Jul 8, 2019, 10:24 PM

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I think that's what it said. Then once I was able to log back in, but am frozen on view of grass in the night. Another time I got back in properly, but was kicked 5 mins later. Now I am froz on a view of grass at night again..

amber tide Jul 8, 2019, 10:25 PM

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Interesting, follow these steps

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

honest river Jul 8, 2019, 10:28 PM

#

Do I have to reboot the PC before deleting app data?

amber tide Jul 8, 2019, 10:28 PM

#

Sorry should have edited that, reboot after

somber fox Jul 8, 2019, 10:30 PM

#

okay

#

sir i installed the latest driver

#

what should i do now?

#

restart?

#

it crashed again sir

pale pike Jul 8, 2019, 10:37 PM

#

resolution? graphic settings?

somber fox Jul 8, 2019, 10:58 PM

#

i'm reinstalling the isle

#

like it literally can run any game except the isle

#

it can run ark gta 5

#

you name it, just not the isle

woven schooner Jul 9, 2019, 2:33 AM

#

How do you fix the glitch where you’re constantly moving forward? Only thing that fixes it is laying down, but it starts back up when I stand up. I tried safelogging and reloading the game.

amber tide Jul 9, 2019, 2:43 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

fierce roost Jul 9, 2019, 8:27 AM

#

hey hey, anyone can give me a "list" of possible reasons for terrible lag spikes?, you know, chasing a dino and then they teleport 10 meters away form you to the right, etc stuff like that. i want to try to fix it sksk

amber tide Jul 9, 2019, 8:40 AM

#

follow this and copy paste the result here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@fierce roost

fierce roost Jul 9, 2019, 8:41 AM

#

oh lemme change my steam language

#

else you get it in italian dondiLUL

amber tide Jul 9, 2019, 8:41 AM

#

gasp

fierce roost Jul 9, 2019, 8:42 AM

#

here

#

Computer Information:
Manufacturer: Hewlett-Packard
Model: HPE-520it
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3392 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GT 440
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.9135
DirectX Driver Version: 23.21.13.9135
Driver Date: 3 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GT 440
VendorID: 0x10de
DeviceID: 0xdc0
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 16.14" x 10.08" (19.02" diag)
41.0cm x 25.6cm (48.3cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Altoparlanti / Cuffie (IDT High

Memory:
RAM: 8174 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2136046 Mb
Largest Free Hard Disk Block: 1698076 Mb
OS Install Date: gen 01 1970
Game Controller: None detected
VR Headset: None detected

#

my thing should be pretty shitty but i dont remember, so

amber tide Jul 9, 2019, 8:45 AM

#

So I'm assuming you already know it's below minimum requirements to play, so the gameplay experience won't be anywhere near optimal.. What are your in-game settings set to for graphics?

fierce roost Jul 9, 2019, 8:45 AM

#

all medium

#

except for effects cause i like to see the grass moving lmao

#

honestly i knew it was bad but not that bad

amber tide Jul 9, 2019, 8:46 AM

#

And since it's a geforce gpu, I would suggest opening/downloading Geforce experience so you can get notifications when there's a driver update. I would highly suggest putting your settings to low and running that program to update it since it's about a year old

fierce roost Jul 9, 2019, 8:46 AM

#

thing is that my lag spikes started to happen only after my wifi "broke" so i assumed it was my connection

amber tide Jul 9, 2019, 8:46 AM

#

I would also run Windows Update to check for updates regarding all of the other drivers on your computer

#

How'd it "break"?

fierce roost Jul 9, 2019, 8:47 AM

#

it was everyone who was connected to aht operator,

#

their main source broke and whoever had that kind of connection couldn't connect for the whole day

#

dont really know how to explain it

#

also because my game runs smooth enough (good fps) but then i get these huge lag spikes, maybe i have a clip

amber tide Jul 9, 2019, 8:53 AM

#

If you started seeing issues after that, it sounds like a bandwidth problem whenever you run into other players (connections)

There's not much you can really do to minimize it, other than the steps listed above AND you can try this as well:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

fierce roost Jul 9, 2019, 8:55 AM

#

i'll try that, thank you for your time!

fierce roost Jul 9, 2019, 9:13 AM

#

just cause i cant explain it dondiLUL

#

this is the kind of lag i get btw

📎 09.07.2019_11.10.18_REC.mp4

#

only seems to happen when i'm "interacting" (fighting) with other dinos

#

or in the distance sometimes people just nyoom

amber tide Jul 9, 2019, 6:01 PM

#

That just seems to be a stutter with the gpu, lower your settings and update everything as mentioned before

opaque sedge Jul 9, 2019, 6:05 PM

#

Any reason as to why the avatar of my group members shows for a second then disapears?
(They havent died)

amber tide Jul 9, 2019, 6:06 PM

#

Never heard of that before, but try this:

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

amber tide Jul 9, 2019, 6:59 PM

#

@north stag Read the above steps and follow them

#

@silver steppe as well

north stag Jul 9, 2019, 7:23 PM

#

@amber tide what do you mean follow these steps ? for what reson, and wich steps ? thanks

amber tide Jul 9, 2019, 7:23 PM

#

The steps above your post, for nesting issues

north stag Jul 9, 2019, 7:24 PM

#

i think is deleted i cant find it

amber tide Jul 9, 2019, 7:24 PM

#

Can't find what..?

north stag Jul 9, 2019, 7:24 PM

#

my post

amber tide Jul 9, 2019, 7:24 PM

#

Yes I deleted it because it's not a bug report, it's a troubleshooting issue, you have to follow the above steps

north stag Jul 9, 2019, 7:25 PM

#

oh thanks so

#

@amber tide anyway i resolved play the game after one hour, and i become able to nest if you need this information dondiThink

amber tide Jul 9, 2019, 7:26 PM

#

👍

north stag Jul 10, 2019, 1:46 PM

#

@amber tide do i need really delete this folder in %appdata% ? to be able to nesting ? thanks

autumn shoal Jul 10, 2019, 1:51 PM

#

im stuck

#

where do i ask

#

not anymore

#

im free

#

tnx anyway

north stag Jul 10, 2019, 1:55 PM

#

@amber tide these steps don't work, i deleted my folder, i exit the game and tried these solutions.

ashen valve Jul 10, 2019, 2:45 PM

#

So yeah I've got a problem with aggrsive dilos at the spawn area I spawned as a allo and after that dilo attacked me he died in a process but I have ss that proves that he was first to attack

#

EU 1 server btw

amber tide Jul 10, 2019, 2:45 PM

#

Go to the server chat that it happened in and tag an official admin or pm one of them

ashen valve Jul 10, 2019, 2:46 PM

#

Okie dokie but Can I get any admin nickname of the EU 1 ?

amber tide Jul 10, 2019, 2:46 PM

#

Look on right, any person with a yellow name

ashen valve Jul 10, 2019, 2:47 PM

#

alright thanks

onyx cave Jul 10, 2019, 3:04 PM

#

I have recently made a Server, On the Dv Test Level map, 20 slots etc. But now i seem to be Having a Problem, The loading Stops at 10% Whereas Ive never had Problems with DV test Levels and the Loading always starts at 28% It seems to Only be My server which Is duelly Frustrating. Could this be something to do with the Region its set in? I just thought id ask before I asked The website Im using to Run the server.

amber tide Jul 10, 2019, 3:05 PM

#

The best place to get an answer for that would be the #server-hosting channel, and on the steam forums as well

onyx cave Jul 10, 2019, 3:05 PM

#

Okay ty x

woven fractal Jul 10, 2019, 3:44 PM

#

hey @amber tide can you help a friend of mine with some discord issues?

amber tide Jul 10, 2019, 3:44 PM

#

What issues

woven fractal Jul 10, 2019, 3:47 PM

#

she can't start it up. it's stuck in an endless update loop where it can't finish the instal and starts over

#

she's uninstalled it twice completely

amber tide Jul 10, 2019, 3:50 PM

#

is she on windows 10?

woven fractal Jul 10, 2019, 3:51 PM

#

yes

amber tide Jul 10, 2019, 3:56 PM

#

Hit ctrl + alt + del and open the task manager, make sure Discord.exe is not open, right click to end task if it is
With task manager still open, Click on File - Run new task. Type in %AppData%
On the file explorer where you can see your files, it should be in AppData - Roaming. Click on AppData to go back one folder
http://prntscr.com/od7a30
Click on the Local file and then look for the Discord folder
Find the Update.exe and right click to rename it to Update1 or something

Lightshot

Screenshot

Captured with Lightshot

#

You should be able to open up discord after that

woven fractal Jul 10, 2019, 3:57 PM

#

she's tried that

amber tide Jul 10, 2019, 3:58 PM

#

gasp

woven fractal Jul 10, 2019, 3:58 PM

#

any other magic trikes up those sleeves? 😛

amber tide Jul 10, 2019, 3:58 PM

#

Of course, give me a sec

woven fractal Jul 10, 2019, 3:58 PM

#

tricks*

amber tide Jul 10, 2019, 3:59 PM

#

Tell her to go back into that appdata > local > Discord folder and try running that discord.exe as admin

#

If that doesn't work, tell her to right click that discord.exe and set the compatability mode to Windows 7 or 8

woven fractal Jul 10, 2019, 4:02 PM

#

she said she's trying the first one again, so we'll see what happens

amber tide Jul 10, 2019, 4:02 PM

#

Okay cool let me know 😉

woven fractal Jul 10, 2019, 4:03 PM

#

will do 😄

#

she said it gets to about 35% download then stops

#

25*

amber tide Jul 10, 2019, 4:07 PM

#

-_______-

#

okay give me a second

woven fractal Jul 10, 2019, 4:07 PM

#

😬 sorry

amber tide Jul 10, 2019, 4:08 PM

#

when was the last time she restarted her computer

woven fractal Jul 10, 2019, 4:09 PM

#

she says she shuts it down every night when she goes to bed

#

shut down isnt the same as restart though, is it?

amber tide Jul 10, 2019, 4:09 PM

#

yeah

woven fractal Jul 10, 2019, 4:09 PM

#

it is. okay

amber tide Jul 10, 2019, 4:09 PM

#

Has she restarted it since she renamed the exe?

#

Tell her to restart it really quick

#

Most changes need a computer restart to fully work

woven fractal Jul 10, 2019, 4:10 PM

#

shes doing it now

#

🤞

amber tide Jul 10, 2019, 4:11 PM

#

🤞

woven fractal Jul 10, 2019, 4:15 PM

#

no change 😦

#

the file stayed to the name she changed it to

#

but it's still stuck at 25% update

amber tide Jul 10, 2019, 4:16 PM

#

Did she by chance set the compatability mode to windows 7/8?

#

Tell her to run Windows Update really quick and make sure everything is updated

woven fractal Jul 10, 2019, 4:18 PM

#

she said she thinks she's missing an exe file...

#

she's uninstalling and deleting the files again

amber tide Jul 10, 2019, 4:18 PM

#

👍

woven fractal Jul 10, 2019, 4:46 PM

#

aaaannnd now we're stuck at 5% download

#

"Shit's fucked
I reinstalled it and went back in time and now stuck at like 5%
I think it is downloading
But just at a pace that would make snails shame it"

amber tide Jul 10, 2019, 4:52 PM

#

So it’s going through now but just slow?

woven fractal Jul 10, 2019, 4:52 PM

#

she thinks so, but only time will tell

amber tide Jul 10, 2019, 5:54 PM

#

@woven fractal how’s time working for that discord

woven fractal Jul 10, 2019, 5:56 PM

#

with her australian internet she may need to leave it overnight to intall. she thinks its abut 10% now

amber tide Jul 10, 2019, 5:56 PM

#

Whaaaaaat

woven fractal Jul 10, 2019, 5:57 PM

#

🇦🇺

honest river Jul 10, 2019, 9:07 PM

#

Hey!
For some reason I'm thrown out of every server I try to connect to. "Host closed the connection", message pops up every time. I don't know what to do.
Any suggestions?

pale pike Jul 10, 2019, 9:11 PM

#

try doing this below @honest river

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

north stag Jul 10, 2019, 10:38 PM

#

hi there is a probelm/bug i cant eat anymore bodies i notice as bary.... i didnt be able to nest in the same day, but after hours finnaly i make a nest, unfortunatly i cant eat.....

#

maybe after some hours i am able to eat, but no nest

amber tide Jul 11, 2019, 2:31 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

woven fractal Jul 11, 2019, 5:38 AM

#

@amber tide the aussie is back online!!

amber tide Jul 11, 2019, 5:39 AM

#

Yay!

#

That’s great news 😃

woven fractal Jul 11, 2019, 5:39 AM

#

😄 took damn long eough. i feel so bad for her internet

amber tide Jul 11, 2019, 5:39 AM

#

Lol

sudden kindle Jul 11, 2019, 5:41 AM

#

@amber tide My discord became unfucked, don't know how, but thank you for the help

woven fractal Jul 11, 2019, 5:42 AM

#

✨

amber tide Jul 11, 2019, 6:04 AM

#

Hah glad we were able to get it back in condition

honest river Jul 11, 2019, 8:10 AM

#

my friend cant see isla nycta servers

#

any other fix?

pale pike Jul 11, 2019, 8:13 AM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 250. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @honest river

#

tried this one?

#

restart the game if it wasnt already close

#

and just try finding the server

#

reducing the ping per minutes will increase the time it takes for the game to find server

#

but it should find more

#

though if your friend thinks it takes too long they can up the numbers a little

#

feel free to try them all and pick what works best for them!

onyx cave Jul 11, 2019, 4:11 PM

#

Just thought id ask again in Here, Since i feel like this is More of a Server Issue. There is One particular Server i Cannot Join, Only one, All the Others load Up fine. Normally if the Server is Gonna Load it starts at 28% but this One starts at 10% and Never loads, Normally Resulting in a Time out. Could this be Something to dowith the Region its set or is there anything i can do? cause the server does Load sometimes, But then Stops.

amber tide Jul 11, 2019, 4:12 PM

#

Probably that servers configuration is setup wrong.. is anyone else that you know able to connect there?

onyx cave Jul 11, 2019, 4:13 PM

#

Yes

#

Ive asked people to Check for me

amber tide Jul 11, 2019, 4:14 PM

#

Never heard of that before, doesn't make sense.. the only option I would know of to even try is this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

onyx cave Jul 11, 2019, 4:14 PM

#

Okay thank you I shall try x

amber tide Jul 11, 2019, 4:32 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder @idle quail

idle quail Jul 11, 2019, 4:37 PM

#

thanks

#

welp nvm

#

@amber tide it did nothing

amber tide Jul 11, 2019, 4:42 PM

#

Is it just this one time, or is it every single time

idle quail Jul 11, 2019, 4:42 PM

#

no everytime for like a month now

amber tide Jul 11, 2019, 4:43 PM

#

Verify integrity of games files via the steam client, if not reinstall it

idle quail Jul 11, 2019, 4:43 PM

#

k

amber tide Jul 11, 2019, 8:29 PM

#

@pallid ridge
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

pallid ridge Jul 11, 2019, 8:40 PM

#

ok i did it

#

now i just need to get on the game again and it should be fixed?

amber tide Jul 11, 2019, 8:40 PM

#

Yes 😉

pallid ridge Jul 11, 2019, 8:40 PM

#

alrgihty, lets try it

amber tide Jul 11, 2019, 8:40 PM

#

Sounds good, let me know

pallid ridge Jul 11, 2019, 8:40 PM

#

will do

#

thank you so much, my problem is fixed!

#

its loaded and now i can play on it again

amber tide Jul 11, 2019, 8:53 PM

#

Yay!

#

Glad we were able to get you back into the game 😉

timid turtle Jul 11, 2019, 9:08 PM

#

I can't sniff for food in game. I had downloaded the isle before but got rid of it due to disinterest. But I bought it again since I am interested in it now. I think that older files may still be floating around Any help?

pale pike Jul 11, 2019, 9:15 PM

#

the same solution as Overpowered posted above will work for you too

#

deleting the saved folder I mean

timid turtle Jul 11, 2019, 9:17 PM

#

It worked thank you ❤

#

Is there anyway to make customization of your dinos less laggy?

amber tide Jul 11, 2019, 9:19 PM

#

Glad you’re back on the game again.

#

What do you mean less laggy

pale pike Jul 11, 2019, 9:20 PM

#

is your CPU an amd?

timid turtle Jul 11, 2019, 9:22 PM

#

yes

amber tide Jul 11, 2019, 9:22 PM

#

https://steamcommunity.com/app/376210/discussions/17/1780513643843541491/

Skin Customization Freezing and Host Closed Connection Issues :: T...

Hey everyone, we are investigating the issue some users are experiencing with the character select and skin customization screens freezing, stuttering or otherwise degrading client performance. We believe that it's been narrowed down to the AMD Bulldozer line of CPUs, specifi...

#

Follow the instructions there

#

Goto the settings screen on the main menu
Goto the audio settings area
Set audio quality to Low
Lower all audio sliders to 0%
Apply settings
Join and play on servers normally
Once fully in game, redo your audio settings

timid turtle Jul 11, 2019, 9:24 PM

#

I wonder what type of bug caused that lmao

maiden frigate Jul 11, 2019, 10:44 PM

#

Hey my friend is trying to get into the server but it keeps saying shes kicked? Anyone know how to fix it?

#

📎 20190711174445_1.png

amber tide Jul 11, 2019, 10:52 PM

#

Follow these steps
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@maiden frigate

maiden frigate Jul 11, 2019, 10:54 PM

#

Ty she was able to get in!

hollow wasp Jul 11, 2019, 10:58 PM

#

Hello all! i have a friend trying to connect who bought the game recently and he does not see Official us 2 it keeps giving him the EU servers? <@&505047238674874368>

amber tide Jul 11, 2019, 11:09 PM

#

Tell them to clear their filters and follow the steps I posted above

#

@hollow wasp

hollow wasp Jul 11, 2019, 11:20 PM

#

@amber tide it did not work

amber tide Jul 11, 2019, 11:21 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 250. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

hollow wasp Jul 11, 2019, 11:27 PM

#

@amber tide Also does not work. now he has even less servers

amber tide Jul 11, 2019, 11:45 PM

#

That’s somewhat good, now tell them to do the flushdns again and it should be back to normal

#

Also are they on WiFi or Ethernet

hollow wasp Jul 11, 2019, 11:49 PM

#

@amber tide ethernet and ill let him know

#

@amber tide thanks

amber tide Jul 11, 2019, 11:50 PM

#

👍

cerulean siren Jul 12, 2019, 1:33 AM

#

Is the recording feature working?!

#

I have the auto record on and the indicator on as well

#

Recording is also enabled on the server I am playing but there is nothing showing up in the replays.

amber tide Jul 12, 2019, 1:40 AM

#

No the recording feature is very buggy and sometimes work while sometimes it does not. It should be fixed sometime after the recode hopefully

primal flower Jul 13, 2019, 7:19 AM

#

I just bought the isle today and it wont make me start the game

#

it shows this message

#

📎 20190713_011847.png

#

can someone please help

pale pike Jul 13, 2019, 7:21 AM

#

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

post your system specifications following this method @primal flower

primal flower Jul 13, 2019, 7:23 AM

#

Computer Information:
Manufacturer: Acer
Model: Aspire V5-431P
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Pentium(R) CPU 987 @ 1.50GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 1497 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 8.1 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: igdumd32.dll
Driver Version: 9.17.10.4229
DirectX Driver Version: 9.17.10.4229
Driver Date: 5 28 2015
OpenGL Version: 3.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x106
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 12.17" x 6.81" (13.94" diag)
30.9cm x 17.3cm (35.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1816 MB
Supported MSAA Modes: 2x 4x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 3889 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953340 Mb
Largest Free Hard Disk Block: 850794 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

yeah...?

pale pike Jul 13, 2019, 7:25 AM

#

yeah you're missing a Graphic cards to play the game, and your overall computer is far too low of the minimum system requirements to play the game.

primal flower Jul 13, 2019, 7:25 AM

#

ohhhhhhhhhhhhhh

pale pike Jul 13, 2019, 7:25 AM

#

I would suggest requesting a refund through steam if you're not planning on upgrading your computer.

primal flower Jul 13, 2019, 7:26 AM

#

oh okay thanks

pale pike Jul 13, 2019, 7:32 AM

#

you're welcome, it's unfortunate that there's not much we can do dondiSucc

primal flower Jul 13, 2019, 7:34 AM

#

yeah

#

what type of computer would u suggest?

pale pike Jul 13, 2019, 7:38 AM

#

the best would be to meet the Recommended specifications, but anything that come close to the minimum specifications should be able to run the game aswell.

#

📎 20190713_033648.JPG

primal flower Jul 13, 2019, 7:40 AM

#

Oh okay thanks for the help i'll see if i could upgrade if not i'll just get my refund

pale pike Jul 13, 2019, 7:44 AM

#

if you're looking to upgrade :
a graphic card(gpu) is important have to run this game.

your processor should also be upgraded, look for processors that are "quad-cores" (yours being only a dual-core).

and you'll most likely need a tiny bit more RAM, 4g might have you lag a little.

primal flower Jul 13, 2019, 7:48 AM

#

Oh okay thank you so much for the help i really appreciate it !!

snow ferry Jul 13, 2019, 6:31 PM

#

@primal flower I am using a GPU GTX 660 OC (2GB), it's not the minimun but works well the game, I have some settings in medium and textures and view distance in high. But my CPU is an i7 and I have 16 GB of RAM. The game work in my computer between 40 and 70 fps.

#

I hope help you this information. ^^

idle quail Jul 14, 2019, 1:53 AM

#

@amber tide i just finished reinstalling and it did not help
the no eat/drink thing

amber tide Jul 14, 2019, 2:09 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

#

@idle quail I know you tried this already but try it again

idle quail Jul 14, 2019, 2:11 AM

#

@amber tide nope nothing

amber tide Jul 14, 2019, 2:19 AM

#

That’s interesting.. what exactly happens

idle quail Jul 14, 2019, 2:23 AM

#

If I try to drink or eat or sniff it kinda tries then stops then tries again but with running it does the same thing only until I press f no other key

amber tide Jul 14, 2019, 2:36 AM

#

And you’re holding it instead of just pressing it right

idle quail Jul 14, 2019, 2:36 AM

#

yes

amber tide Jul 14, 2019, 3:16 AM

#

Hmmm I'm not sure why it's doing that for you, give me a little to do some research

#

In the mean time, can you post your pc specs?
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

idle quail Jul 14, 2019, 3:17 AM

#

K I will be gone away from my pc for a week so dm me for the updates on it if you can

amber tide Jul 14, 2019, 3:17 AM

#

Okay

idle quail Jul 14, 2019, 3:18 AM

#

I have a 2060 and a i5 5400 I run on all epic and get 144 FPS on average

amber tide Jul 14, 2019, 3:18 AM

#

I need you to follow the gif above and post the results

idle quail Jul 14, 2019, 3:19 AM

#

K I will when I can

modest plank Jul 14, 2019, 3:36 AM

#

Is it me or whenever there are multiple people on servers, even US Official, pings spike up significantly?
I.E. started off on the Official 2 at 50 people - 80 ping
Now that it's maxed (100 ppl) - ping 300
and that seems to be for every server that has high population, and for every member in our group

#

wouldnt be a big issue if i wasnt a utah hunting apexes

#

one little misstep due to lag - dead

#

Is there a way to improve the ping on my end? Obviously i cant do anything about servers themselves

amber tide Jul 14, 2019, 4:01 AM

#

Are you looking at the ping on the player list?

vestal bluff Jul 14, 2019, 2:19 PM

#

@amber tide Eyyy again

#

I am having the same problem with brightness again ;-;

#

📎 20190714161858_1.jpg

#

Look how bright it is when storming

#

(Only when I am auto recording though!)

#

📎 20190714161942_1.jpg

#

If I open the logout menu, it turns normal!

#

📎 20190714162117_1.jpg

#

Same place and time, when auto recording is turned off

amber tide Jul 14, 2019, 3:28 PM

#

Turn the feature auto recording off and see what happens

#

Otherwise, follow these steps:
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

woven fractal Jul 14, 2019, 9:12 PM

#

@amber tide i guess we're back to square one on my friend's discord issue... she went through all the steps again, renamed the update.exe and restarted, set the compatability, ran windows updates, and it's stuck doing that update glitch again... what else can she try?

amber tide Jul 14, 2019, 9:14 PM

#

She's probably gonna have to reach out to their support team. That's literally all of the fixes posted on the internet and all of them usually fix it. I would say to reinstall it again, and that's honestly what their support team is going to do, but with her speed I'm not sure that's a viable option. She might have to use the web browser portion of discord until she can get it figured out

#

I'll try researching some more though

#

Actually

#

What antivirus is she using

#

Tell her to disable it while trying to open discord as an administrator

#

@woven fractal

woven fractal Jul 14, 2019, 9:16 PM

#

ooh, that's an interesting idea. she's afk at the moment but i will tell her to give that a shot

amber tide Jul 14, 2019, 9:16 PM

#

Alright sounds good

woven fractal Jul 14, 2019, 9:17 PM

#

and for now she is using the web browser but it slows down everything else becuase aussie internet

#

i'll let you know what the results are. thanks!

amber tide Jul 14, 2019, 9:35 PM

#

@placid slate Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

woven fractal Jul 14, 2019, 9:36 PM

#

damn, no luck

#

"For some reason it doesn't even downloading the update file when I remove it from the fiolder
folder*
Is it just not reading the update file at all?"

#

@amber tide

amber tide Jul 14, 2019, 9:42 PM

#

I'm looking around still, in the mean time, tell her to contact the discord support team

woven fractal Jul 14, 2019, 9:43 PM

#

ok. thanks again

amber tide Jul 14, 2019, 9:46 PM

#

The only thing I can find as well is that she'll need to disable her antivirus and her firewall, then run discord as administrator

mossy cradle Jul 14, 2019, 10:51 PM

#

There a member having trouble with the game. Hes trying to logg in in any server and he gets kick out

#

Here the notif he get

#

📎 20190715002352_1.jpg

amber tide Jul 14, 2019, 10:52 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@mossy cradle

mossy cradle Jul 14, 2019, 10:53 PM

#

Okai im trying with him

#

Rofl I hate when there troubleshoot with the language between the member

#

Thabks for your help as always :)

#

Doenst seem to work

amber tide Jul 14, 2019, 11:09 PM

#

Tell them to do it a few more times, that's the fix for that issue

#

They can try this as an alternative but it's not really a fix for it

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

mossy cradle Jul 14, 2019, 11:12 PM

#

Okai thanks again

dapper grotto Jul 15, 2019, 9:38 AM

#

hey guys, for some reason I can't see any EU official servers only US, can someone help me?

amber tide Jul 15, 2019, 9:41 AM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

dapper grotto Jul 15, 2019, 9:43 AM

#

thanks @amber tide

#

worked

amber tide Jul 15, 2019, 9:53 AM

#

That's great! Glad we could be of assistance

stone otter Jul 15, 2019, 12:11 PM

#

dondiHot

#

wait nvm I remember the fix

sudden kindle Jul 15, 2019, 12:49 PM

#

@amber tide My Discord is working as normal now. I had to restart the computer and set it into safe mode, run the Discord app to force the update to download and then switch back over to normal start up. Thank you for helping me.

amber tide Jul 15, 2019, 6:21 PM

#

gasp

humble gale Jul 15, 2019, 7:14 PM

#

I have a really strange ping problem, when me and my friends play on a server like pangaea it says they get like 40-100 ping yet I get somewhere over 400 despite us being both in NA East

amber tide Jul 15, 2019, 7:15 PM

#

The ping that you see in the playerlist isn't a real representation of your ping, you're not actually getting over 400

#

The recode should include a better representation and more accurate depiction of your ping while in the player list

humble gale Jul 15, 2019, 7:19 PM

#

Hm

#

But i also notice that when im in a fight with other apexes as my rex they start teleporting a lot and some of my bites on them do not register at all

#

So i feel like that its my ping at times

amber tide Jul 15, 2019, 7:20 PM

#

Try this to refresh your internet "cache"

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

humble gale Jul 15, 2019, 7:23 PM

#

C:\WINDOWS\system32>winsock reset
'winsock' is not recognized as an internal or external command,
operable program or batch file.

#

uh

amber tide Jul 15, 2019, 7:23 PM

#

netsh winsock reset

#

not just winsock

humble gale Jul 15, 2019, 7:23 PM

#

oh

#

sorry

#

didnt see the first word

amber tide Jul 15, 2019, 7:23 PM

#

😉

regal mirage Jul 16, 2019, 1:10 PM

#

Hi, when i join an server and create an dino game freezing and need to exit with task manager, any solution?

honest river Jul 16, 2019, 1:26 PM

#

My current computer is a little bit broken, so I use my old one now instead. I downloaded the Isle, opened Steam and tried to open the Isle. At first, everything was normal. But then a message popped up. Apparently a file is missing and 'I don't have any cooked content'. Is it because my old computer doesn't have the save files from my new/current one? Can I solve this issue without deleting my progress on my new/current computer? If I can't then it would suck (I still have to wait 1-2 weeks until my /new/current one is fixed)

amber tide Jul 16, 2019, 1:46 PM

#

Your old computer isn’t compatible to run the isle. It’s not compatible with directx11 to be more specific so you couldn’t use it to run TI unfortunately. @honest river

honest river Jul 16, 2019, 3:14 PM

#

Aw, what a shame. Thanks tho

smoky pulsar Jul 16, 2019, 6:19 PM

#

So my game all of a sudden is runnning at 8 fps when it was running at 30 the last time i played

amber tide Jul 16, 2019, 6:21 PM

#

can you post your pc specs?
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

smoky pulsar Jul 16, 2019, 6:23 PM

#

copy paste?

amber tide Jul 16, 2019, 6:23 PM

#

Correct

smoky pulsar Jul 16, 2019, 6:24 PM

#

Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 3650
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3408 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon (TM) R9 360
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.172.769
DirectX Driver Version: 22.19.172.769
Driver Date: 6 27 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon (TM) R9 360
VendorID: 0x1002
DeviceID: 0x665f
Revision: 0x81
Number of Monitors: 3
Number of Logical Video Cards: 3
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 5120 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (3- Corsair VO

Memory:
RAM: 16327 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1893850 Mb
Largest Free Hard Disk Block: 716200 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

my game was running fine before

amber tide Jul 16, 2019, 6:26 PM

#

You need to update your drivers as they are out of date by 2 years

#

What graphic settings are you running the game at

smoky pulsar Jul 16, 2019, 6:26 PM

#

by updating my drivers, does that mean replacing them or

#

📎 unknown.png

#

but the thing is, my game ran fine a few hours ago

amber tide Jul 16, 2019, 6:28 PM

#

No that means running Windows Update and letting your computer update all of your drivers. For your amd gpu, you'll have to visit this link and download the autodetect tool to find updates

#

I would suggest putting the epic settings to medium/low

smoky pulsar Jul 16, 2019, 6:28 PM

#

ive never had issues with the settings i have

amber tide Jul 16, 2019, 6:28 PM

#

Yet now you do

smoky pulsar Jul 16, 2019, 6:29 PM

#

which is weird

#

cuz the game was fine like 3 hours ago

amber tide Jul 16, 2019, 6:29 PM

#

Update all of your drivers

smoky pulsar Jul 16, 2019, 6:29 PM

#

i am

#

okay done

amber tide Jul 16, 2019, 6:34 PM

#

Okay now follow these steps

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

smoky pulsar Jul 16, 2019, 6:36 PM

#

it wont let me run as admin

amber tide Jul 16, 2019, 6:36 PM

#

Whys that

smoky pulsar Jul 16, 2019, 6:36 PM

#

idk

#

it just doesnt open

amber tide Jul 16, 2019, 6:36 PM

#

You're not an admin on your computer?

smoky pulsar Jul 16, 2019, 6:36 PM

#

i dont know

#

im the only one who uses it

#

and everything else works with admin

amber tide Jul 16, 2019, 6:37 PM

#

Does it give an error or anything

smoky pulsar Jul 16, 2019, 6:37 PM

#

nope

amber tide Jul 16, 2019, 6:38 PM

#

What antivirus software are you using

smoky pulsar Jul 16, 2019, 6:38 PM

#

Windows Defender

#

i think

amber tide Jul 16, 2019, 6:42 PM

#

Disable it for now and retry running the cmd prompt as admin

#

If that doesn't work, just restart your computer

smoky pulsar Jul 16, 2019, 6:43 PM

#

yeah it didnt work

#

@amber tide yeah its back to 30 again

#

idk what happened

#

thank you tho

amber tide Jul 16, 2019, 6:58 PM

#

👍

#

Needed those updates, you gotta keep your drivers up to date, otherwise random things break

smoky pulsar Jul 16, 2019, 6:58 PM

#

true

amber tide Jul 16, 2019, 6:59 PM

#

Happy we could get you back to optimum play for yourself though, enjoy your time!

smoky pulsar Jul 16, 2019, 7:00 PM

#

thank you

limpid socket Jul 17, 2019, 6:46 AM

#

I'd love to play this game. I unfortunately have a macbook pro and have no clue if I'll be able to play this game.

amber tide Jul 17, 2019, 7:45 AM

#

Nope, sorry won’t be able to as the isle doesn’t have Mac support

amber tide Jul 17, 2019, 8:12 AM

#

@real thicket
Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

amber tide Jul 17, 2019, 11:39 AM

#

@slender dew Follow these steps to get it working again:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

slender dew Jul 17, 2019, 11:47 AM

#

@amber tide thanks! got it working again, cheers!

amber tide Jul 17, 2019, 11:47 AM

#

That's great! Welcome back!

mossy cradle Jul 17, 2019, 8:15 PM

#

Is there any tutorial for the replay named "how to use the replay" 🤔

amber tide Jul 17, 2019, 10:21 PM

#

I'm not sure what you're talking about, you're asking for a tutorial on a video tutorial..?

#

@cyan elbow

Follow these steps to get it working again:
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

covert osprey Jul 18, 2019, 1:53 AM

#

So my friend has a problem, she just got a new gaming laptop and she is trying to download the isle and she keeps getting this.
Now she isnt sure if its her laptop, steam or the game itself.

📎 unknown.png

amber tide Jul 18, 2019, 1:54 AM

#

That would be her laptop

#

What is the actual error, I can't see anything in the picture

covert osprey Jul 18, 2019, 2:05 AM

#

@amber tide "PAGE FAULT INNONE PAGE AREA"

amber tide Jul 18, 2019, 2:06 AM

#

That's an issue with either the windows updates, or a hardware issue. Tell her to run windows update

#

And update all of the drivers and windows itself

honest river Jul 18, 2019, 3:53 AM

#

I moved recently, and my computer is the same, but since I moved I can't usually find Official servers. I can't tell if they're down, or if something is up. Unofficial will pop up, but if I try to filter with word or checkbox, Official doesn't show (but once, so far)

amber tide Jul 18, 2019, 3:54 AM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

honest river Jul 18, 2019, 4:06 AM

#

Simply lowering the ping rate seemed to do the trick, it was defaulted to 5000

#

thank you

amber tide Jul 18, 2019, 4:06 AM

#

You’re welcome, glad we could help!

whole stirrup Jul 18, 2019, 6:39 AM

#

Can you fix the replays so I can hear when dinos call? So I can report for baiting, spam calling and those things

amber tide Jul 18, 2019, 6:39 AM

#

Replays will hopefully be fixed either with the recode or sometime after.

whole stirrup Jul 18, 2019, 6:39 AM

#

ok

#

But when are u gonna add back bone break to other dinos like ankys for example

#

?

amber tide Jul 18, 2019, 6:40 AM

#

There is no information released to the public about that. You can discuss with other players in #401464048610312195

pale pike Jul 19, 2019, 1:44 AM

#

@smoky flint Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

smoky flint Jul 19, 2019, 1:44 AM

#

aight i'll give it a try

#

Holy shit it worked @pale pike Thanks dude!

pale pike Jul 19, 2019, 1:51 AM

#

PepeCheer

#

@honest river regarding your #401481402782056460, you could possibly fix that issue by doing either this

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

Or

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

Or both

honest river Jul 19, 2019, 1:59 AM

#

Thank you!

#

I'll give it a try.

pale pike Jul 19, 2019, 2:12 AM

#

let us know if it worked or not!

cunning valve Jul 19, 2019, 3:03 AM

#

Anyone know why I can't see any of the US Official servers, but I can see all of the EU servers?

pale pike Jul 19, 2019, 3:03 AM

#

you can do the same fixes as above @cunning valve

cunning valve Jul 19, 2019, 3:04 AM

#

Thanks!

#

but wait wdym by "Open an Administrator level command prompt"

pale pike Jul 19, 2019, 3:05 AM

#

type CMD in your taskbar

amber tide Jul 19, 2019, 3:05 AM

#

Then right click it and run as admin

cunning valve Jul 19, 2019, 3:06 AM

#

Ugh sorry im slow.. what taskbar like just your browser? or in game

amber tide Jul 19, 2019, 3:07 AM

#

Your computer

#

Where you hit start or the windows icon

cunning valve Jul 19, 2019, 3:07 AM

#

oh ok sorry ;-;

amber tide Jul 19, 2019, 3:07 AM

#

📎 unknown.png

cunning valve Jul 19, 2019, 3:14 AM

#

Ok, so I can find servers but I'm having trouble finding the US servers I can only find the EU servers and this didn't work so idk

amber tide Jul 19, 2019, 3:14 AM

#

You followed the steps to change the ping too?

cunning valve Jul 19, 2019, 3:15 AM

#

yup

amber tide Jul 19, 2019, 3:15 AM

#

And played with the different ping numbers to select from?

cunning valve Jul 19, 2019, 3:15 AM

#

only 3 but i can try different ones

amber tide Jul 19, 2019, 3:16 AM

#

Try them all

rare badger Jul 19, 2019, 7:42 PM

#

probably the window

#

go to settings and set the resolution I believe?

#

windowed bordered or not

#

@honest river

#

ok basically

#

I log in

#

dont see my dino

#

see my surroundings

#

cant do anything

#

I restart

#

I log in

#

I get on

#

everythings fine

#

I take 5 steps

#

server kicks me

amber tide Jul 19, 2019, 7:56 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

rare badger Jul 19, 2019, 7:58 PM

#

CMD?

amber tide Jul 19, 2019, 7:59 PM

#

Go to your task bar, type in cmd and right click it

#

Run as admin

rare badger Jul 19, 2019, 7:59 PM

#

sorry im already confused

pale pike Jul 19, 2019, 8:08 PM

#

the taskbar is usually at the bottom of your screen, it's where your start menu are @rare badger

rare badger Jul 19, 2019, 8:08 PM

#

yea I get that

#

I just don't understand what they mean as run as admin

#

because this pops up

#

📎 Screenshot_83.png

pale pike Jul 19, 2019, 8:10 PM

#

when you right click an icon, you can choose "run as administrator", did you do this to run the command prompt?

rare badger Jul 19, 2019, 8:10 PM

#

no?

#

cause it doesn't say that for the isle

pale pike Jul 19, 2019, 8:11 PM

#

also close your game before doing anything.

it's best that you close the command prompt and relaunch it again as admin as the commands overpowered gave you are not gonna work if not

rare badger Jul 19, 2019, 8:12 PM

#

uh

#

sorry if this sounds dumb but

#

how

#

if I left click the game on steam

#

I mean right click

#

no option for it

pale pike Jul 19, 2019, 8:14 PM

#

we arw not asking you to launch the game as administrator though

rare badger Jul 19, 2019, 8:14 PM

#

wait

#

okay you want me to launch CMD as admin

#

right

pale pike Jul 19, 2019, 8:14 PM

#

and that's because the option for it just doesn't exist in steam

#

yeah

rare badger Jul 19, 2019, 8:15 PM

#

ok

#

after I do that

pale pike Jul 19, 2019, 8:15 PM

#

Type ipconfig /flushdns
netsh winsock reset

rare badger Jul 19, 2019, 8:15 PM

#

ok

pale pike Jul 19, 2019, 8:15 PM

#

type those two line (separately)

rare badger Jul 19, 2019, 8:15 PM

#

let me reset my comp

#

lets hope this works

warm grove Jul 19, 2019, 8:21 PM

#

Hello, i got an issue , on every server i connect after a few steps i get kicked from the server and get " Host closed the connection" message , i reinstalled the game and the problem still persists .

amber tide Jul 19, 2019, 8:21 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

odd aspen Jul 19, 2019, 8:31 PM

#

100% adult F cerato unable to nest on flat ground

#

I tried LMB and B and so tried changing the keys

honest river Jul 19, 2019, 8:43 PM

#

@rare badger yeah, that was it

amber tide Jul 19, 2019, 9:36 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder. @odd aspen

muted helm Jul 19, 2019, 11:53 PM

#

Alrighty, I'm here on behalf of a player who cannot Discord currently.
They are having the "No Servers Found" issue. I have gone through this channel and gave them intructions, step by step, on the following solutions.
The Steam one where you adjust the ping in the settings and the command prompt solution. Both to no avail. We have double checked that they did the steps correctly each time, but are still getting nowhere.
Is there another option to this problem or should we keep trying, just in case, we missed something?
Thanks in advance. (:

amber tide Jul 19, 2019, 11:58 PM

#

Try this: go into the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

muted helm Jul 20, 2019, 12:07 AM

#

@amber tide that worked for them. They're still having the issue of no servers showing up when they open the game, but for the time being this'll do. Thanks!

amber tide Jul 20, 2019, 12:08 AM

#

That means that they would need to either open up their ports, or add an exclusion through their antivirus/firewall but I'm glad that was a working solution for now

barren goblet Jul 20, 2019, 6:15 AM

#

hey, guys. i just got this game and i cant find the server a friend is on. i find no servers from the US, but literally from everywhere else. Anyone know any solutions?

pale pike Jul 20, 2019, 6:17 AM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.
@barren goblet

barren goblet Jul 20, 2019, 6:17 AM

#

i'll try that out, thanks!

pale pike Jul 20, 2019, 6:17 AM

#

let us know if it worked or not!

barren goblet Jul 20, 2019, 6:26 AM

#

it worked! thanks so much

pale pike Jul 20, 2019, 6:27 AM

#

PepeCheer

amber prawn Jul 20, 2019, 9:06 AM

#

hello

#

i have a problem, i can play the game anymore , when i try to go find servers to play it shows me the game crash all the time and i try everything pls help

pale pike Jul 20, 2019, 9:09 AM

#

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba follow this and let us know your system specifications here @amber prawn

Gyazo

▶ Play video

#

a screenshot of the crash error would help too

amber prawn Jul 20, 2019, 9:15 AM

#

Computer Information:
Manufacturer: ASUS
Model: All Series
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 4000 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 590 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.13001.16003
DirectX Driver Version: 26.20.13001.16003
Driver Date: 7 11 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: Radeon RX 590 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3000 x 1933
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Realtek Digital Output (Realtek

Memory:
RAM: 16321 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 5598318 Mb
Largest Free Hard Disk Block: 503610 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

#

📎 Screenshot_1.png

#

when try find servers it shows me all the time this fatal error

pale pike Jul 20, 2019, 9:21 AM

#

does your i7 has an integrated video card?

#

if so try giving priority to your 590

amber prawn Jul 20, 2019, 9:22 AM

#

yes but for some reason not working

pale pike Jul 20, 2019, 9:23 AM

#

should still give priority to the rx 590, just in case that's the reason it crash

#

the game may be attempting to use it instead

amber prawn Jul 20, 2019, 9:24 AM

#

ok i try to do that in the restart and i come back thanks

pale pike Jul 20, 2019, 9:24 AM

#

try this: Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

if it still doesn't work

amber prawn Jul 20, 2019, 9:24 AM

#

i try this too but i will try it again

#

no nothing i try to give priority to card and see what hapend

pale pike Jul 20, 2019, 9:28 AM

#

type %localappdata% in your task bar search box and press enter.
scroll down to the isle, open it and delete the "saved" folder.

#

delete it and try launching your game again PeepoThink

#

Look for driver updates (though 7/11/19 isnt that old), windows update too

#

also, what are you graphic settings? most importantly the resolution you use to play

amber prawn Jul 20, 2019, 9:59 AM

#

sorry i forget to tell you before the windows update recently i playing fine but with less fatal errors like this ,after the update is all the time ,only 2 times manage to play , i play on 1920-1080 resolution at 144 hz but i dont think is monitors refresh rate the problem

#

also try to delete the isle saved folder but nothing, i dont install any mod never

pale pike Jul 20, 2019, 10:03 AM

#

ill have to look further into it but im currently at work, ill have to get back to you later on then

amber prawn Jul 20, 2019, 10:04 AM

#

ok i be here 😃 but you now this problem is pain in the ass 😄

pale pike Jul 20, 2019, 10:04 AM

#

dw, me or @amber tide will figure it out!

amber prawn Jul 20, 2019, 10:05 AM

#

ok thanks 😃

pale pike Jul 20, 2019, 12:05 PM

#

@amber prawn, Verify your file integrity, add the game .exe into your antivirus exclusion list, launch the game as administrator (steam as well)

#

let's try that

amber tide Jul 20, 2019, 12:14 PM

#

If you've been playing fine before the update, use a restore point back to before you updated the most recent one

#

Something from the update probably messed it up

fervent sable Jul 20, 2019, 2:30 PM

#

bonjour je sais que ce discord est anglais principalement mais je n'ai pas accès au server avec une map modifié , de plus on me parle d'un workshop auquel je n'ai pas accès, c'est chiant, merci

amber tide Jul 20, 2019, 2:31 PM

#

Hi, we only speak english if you could translate it please 😄

fervent sable Jul 20, 2019, 2:31 PM

#

ok I will try

amber tide Jul 20, 2019, 2:32 PM

#

And while you're in this discord if you could change your profile picture please

fervent sable Jul 20, 2019, 2:33 PM

#

strike 4Aujourd'hui à 16:32
@fervent sable l'atelier et les mods ne sont pas disponibles car ce qui les a créés a été cassé par le précédent programmeur. c'est pourquoi vous ne pouvez pas utiliser les cartes modded ou l'atelier
I have my
answer

amber tide Jul 20, 2019, 2:34 PM

#

Okay glad you got your question answered, if you could change your profile picture as it is offensive and against the tos of discord

#

@fervent sable

fervent sable Jul 20, 2019, 2:37 PM

#

yes that was a troll picture sorry

amber tide Jul 20, 2019, 2:37 PM

#

Thank you 😃

fervent sable Jul 20, 2019, 2:39 PM

#

np

pale pike Jul 20, 2019, 9:23 PM

#

@half crystal

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

this should help your constant kick issue

half crystal Jul 20, 2019, 9:30 PM

#

thank you!

fast jackal Jul 20, 2019, 9:39 PM

#

Hey im stuck rn

amber tide Jul 20, 2019, 9:40 PM

#

in-game or you're having an issue?

fast jackal Jul 20, 2019, 9:40 PM

#

In game

amber tide Jul 20, 2019, 9:40 PM

#

Go to the specific server section that corresponds to the server you're on, and tag an official server admin

fast jackal Jul 20, 2019, 9:41 PM

#

oops

bitter cave Jul 20, 2019, 10:42 PM

#

no severs aree comeing up from me and i want offical and have it marked but it wont be me us.1 or anything

amber tide Jul 20, 2019, 10:42 PM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

amber tide Jul 21, 2019, 2:31 AM

#

@honest river Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

amber prawn Jul 21, 2019, 8:12 AM

#

Hello again .before the update do the same thing but not very often maybe is the settings i dont now

honest river Jul 21, 2019, 2:52 PM

#

Hey there, sometimes my game is really laggy and sometimes it's not. Anyone knows why this is?

amber tide Jul 21, 2019, 2:53 PM

#

can you post your pc specs?
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest river Jul 21, 2019, 2:53 PM

#

Sure wwait

#

Computer Information:
Manufacturer: Acer
Model: Aspire A515-52G
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xb
CPU Type: 0x0
Speed: 1800 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce MX150
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9872
DirectX Driver Version: 24.21.13.9872
Driver Date: 7 20 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce MX150
VendorID: 0x10de
DeviceID: 0x1d10
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 8042 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1196916 Mb
Largest Free Hard Disk Block: 953603 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

#

I hope you knows what this means cuz I don't lol

amber tide Jul 21, 2019, 2:59 PM

#

I do, and there's not much you can really do about it since it's under the minimum requirements to play, the only thing you can do is lower your graphic settings in-game to the lowest and update your driver

#

If you download Geforce experience, it'll pop up the latest update for your graphics driver

#

I'd also run Windows Update to update every other driver you have, but slowly you're not going to be able to play at all with that laptop

honest river Jul 21, 2019, 2:59 PM

#

Are you saying my laptop isn't good enough?

amber tide Jul 21, 2019, 2:59 PM

#

Yes

honest river Jul 21, 2019, 2:59 PM

#

I know

amber tide Jul 21, 2019, 3:01 PM

#

Outside of what i told you to do, it's not really meant for gaming, as it's meant for lite usage, video playbacks, maybe some editing, so it will thermal throttle to prevent it from overheating and that's when you have the performance drops

#

Just update the driver and lower the graphics to the lowest settings and you should be fine

honest river Jul 21, 2019, 3:02 PM

#

Thanks ^^

amber tide Jul 21, 2019, 3:02 PM

#

No problem, hope it helps some!

honest river Jul 21, 2019, 3:02 PM

#

Wait, can u see what driver i have

amber tide Jul 21, 2019, 3:03 PM

#

Yeah the NVIDIA GeForce MX150

honest river Jul 21, 2019, 3:03 PM

#

nvm

amber tide Jul 21, 2019, 3:03 PM

#

Last updated on 7/20/2018 😛

honest river Jul 21, 2019, 3:03 PM

#

wait can i slide in ur dm for a sec

amber tide Jul 21, 2019, 3:03 PM

#

Sure

amber prawn Jul 21, 2019, 4:13 PM

#

hi overpowered can i ask something?

#

or another boss here 😄

#

if is steam problem and if i uninstall steam and reinstall it i lose all my games and i must to download all from the beginning ?

amber tide Jul 21, 2019, 4:25 PM

#

If you uninstall and reinstall steam, yes you’ll lose the games downloaded

amber prawn Jul 21, 2019, 4:36 PM

#

the game play fine with TheIsle-Win64-Shipping but with no servers only host, with no the steam to work when i log to steam the same error

amber tide Jul 21, 2019, 4:39 PM

#

The game plays fine with the shipping exe but what happens now?

amber prawn Jul 21, 2019, 4:41 PM

#

plays with not log to steam and only host

#

📎 Screenshot_2rthghj.png

#

📎 Screenshot_2vdhgnm7u.png

#

📎 Screenshot_2rtvetbgr.png

#

i hope that pic helps

#

📎 Screenshot_2fynumu.png

amber tide Jul 21, 2019, 4:47 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your compute

#

thats the specific fix for that error

amber prawn Jul 21, 2019, 4:54 PM

#

i do that but he shows me the first pic i send you

#

and what you see in pics

#

i think is steam problem :/

#

hey overpowered i fix it 💯 dondiWeSmart 😄

#

i go to steam settings and i lower the in game server max pings from automatic to 1000

amber tide Jul 21, 2019, 5:09 PM

#

Sounds great! 👍

amber tide Jul 21, 2019, 11:12 PM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

There's no way around it currently

#

Nope.

#

It's just something that happens

#

😄

covert osprey Jul 22, 2019, 1:09 AM

#

Is there a way to change the control bindings?

ruby vale Jul 22, 2019, 2:09 AM

#

@covert osprey click on them

amber tide Jul 22, 2019, 2:14 AM

#

Go to your settings -> Controls while at the main menu, then click on whatever keybind you want to change and press the new bind you want to set it to, then hit apply. @covert osprey

covert osprey Jul 22, 2019, 2:53 AM

#

ok, but what i wish to change isnt on the list
trying to change the group inv key bind
(asking for a friend)

amber tide Jul 22, 2019, 2:54 AM

#

Then you can't change that

covert osprey Jul 22, 2019, 2:54 AM

#

ok got ya ty

amber tide Jul 22, 2019, 2:54 AM

#

You're welcome 😛

silk summit Jul 22, 2019, 7:51 AM

#

Not sure where to ask this, I posted a screenshot in V3 Screenshots last night and it seems to have been removed?

#

this was the screenshot

📎 download_36.png

pale pike Jul 22, 2019, 8:20 AM

#

@silk summit not really the right channel for this, it should go in #401470471750811669 but I'd say it's because your screenshot looks cropped

silk summit Jul 22, 2019, 8:38 AM

#

it isnt, No idea why it shrinks when i open original, but thanks for the response

lavish scaffold Jul 22, 2019, 9:18 AM

#

i cant join any servers i just keep on getting kicked

amber tide Jul 22, 2019, 1:01 PM

#

@lavish scaffold
Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

sage dragon Jul 22, 2019, 6:45 PM

#

Hello there, I have a problem with my game settings ever since I logged in on some discord chats. :/ At first I thought it´s just my keyboard but then I realized it´s only the "inventory" that does not work. Everything else work just fine. Can someone here help me or had the same problem??

amber tide Jul 22, 2019, 6:46 PM

#

I’m sorry can you reword that and tell us what’s the problem?

sage dragon Jul 22, 2019, 6:46 PM

#

Sorry :/ Ill try again:

#

I logged in on some chats on discord and tried out which key combination is the best for the overlay in game. So I think maybe I hit the wrong "button" and now my key for inventory doesn´t work anymore. I always had "insert" as my inventory key, but I tried insert with some other game settings (like the player list) and it worked just fine. So it must be only the inventory in my game thats bugged. Or at least I hope so.

#

Im sorry if that´s not understandable...do you need more info?

modern spear Jul 22, 2019, 6:48 PM

#

what do you mean with inventory

#

the screen with your weight, damage etc?

sage dragon Jul 22, 2019, 6:49 PM

#

In The Isle where you can check up on the health of your dino etc.

amber tide Jul 22, 2019, 6:49 PM

#

The stats page more than likely as that’s the default

sage dragon Jul 22, 2019, 6:49 PM

#

YES

modern spear Jul 22, 2019, 6:49 PM

#

ah ok

amber tide Jul 22, 2019, 6:49 PM

#

Go to the main menu and look at your keybinds

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

sage dragon Jul 22, 2019, 6:57 PM

#

you mean the main menu from discord right?

#

Im having trouble finding that File Explorer....

tawdry estuary Jul 22, 2019, 7:00 PM

#

yo guys I need some help, its a pretty weird issue I got on my hands

#

the problem is rather weird, when you launch the isle and you try to join a full server its gonna kick you out and tell you the server is full
each time you try to join and fail, you go back to the starter screen as normal
the thing is
when I tried to join the server for 4 times and I get back to the starter screen each time, the 5th time i wont find any servers at all, and even my browser takes a shit wit te internet for unknown reasons, my internet is pretty fast and still connected, as discord still works,
but for whatever reason every time I try to join a server 4 times and it fails I wont be able to brows in the internet for like 5 minutes till it "magicly" fixes itselfe
and yes, its the game that triggers that issue :/

modern spear Jul 22, 2019, 7:08 PM

#

@sage dragon this is the file thing

📎 file.PNG

#

if you have windows 10

#

idk how it looks on other systems

#

also probably the main menu in-game, not on the discord

#

because you can go into the game's options there

#

and change the keybinds

sage dragon Jul 22, 2019, 7:13 PM

#

yeah I have win 10 and I see that folder, but I don´t understand what to do.....what options? I´m sorry I just feel so lost right now 😦

modern spear Jul 22, 2019, 7:19 PM

#

open up the folder thing and click on this (will be called different if you're not german but it is at this location)

📎 help1.PNG

#

then go here

📎 help2.PNG

#

then here

📎 help3.PNG

#

and then scroll down and find something like 'hidden files and folders'

#

and then click 'show hidden files, folders and drives'

#

and then 'OK' at the bottom

#

then go back here and type %localappdata% in the search bar

📎 help4.PNG

#

scroll down, open 'TheIsle' and delete the 'saved' folder

#

@sage dragon

#

and for the options just open up The Isle, then click one below the 'play' button (should be called options or settings), then click the gear/cog in the top right corner and search for this

📎 help6.PNG

#

and then you can bind it to a different key

#

than 'insert'

amber tide Jul 22, 2019, 7:34 PM

#

@tawdry estuary Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

sage dragon Jul 22, 2019, 7:36 PM

#

Thank you all for your help (I am german btw, so I understood pretty well 😄 ) - but it is still not working.

#

I tried twice, but nothing

modern spear Jul 22, 2019, 7:37 PM

#

huh

#

did you try rebinding the key for the character menu

tawdry estuary Jul 22, 2019, 7:37 PM

#

@amber tide Ill try that,

modern spear Jul 22, 2019, 7:37 PM

#

(idk if I'm allowed to write german so I'll continue writing in english)

tawdry estuary Jul 22, 2019, 7:38 PM

#

I can translate to you if you want

sage dragon Jul 22, 2019, 7:38 PM

#

@modern spear yeah, multiple times, still nothing :/

pale pike Jul 22, 2019, 7:38 PM

#

hit alt+shift @sage dragon

sage dragon Jul 22, 2019, 7:38 PM

#

in game?

pale pike Jul 22, 2019, 7:38 PM

#

mhm

sage dragon Jul 22, 2019, 7:38 PM

#

okay, wait

pale pike Jul 22, 2019, 7:38 PM

#

well it can be done anywhere

sage dragon Jul 22, 2019, 7:39 PM

#

Nothing happens...what is supposed to happen? 😄

#

Maybe it works differently for me

pale pike Jul 22, 2019, 7:40 PM

#

try your keybind now

sage dragon Jul 22, 2019, 7:41 PM

#

OH MY GOD

#

THANK YOUUUU

#

I was slowly going mad here....you´re a life saver 😄

pale pike Jul 22, 2019, 7:41 PM

#

alt+shift changes your keyboard language

#

most likely when you tried things for discord

#

PepeCheer

sage dragon Jul 22, 2019, 7:41 PM

#

Yeah, I figured I just messed up when I tried different combinations...but good to know how to change it now

#

Thank you all again for you help!!

#

^^

modern spear Jul 22, 2019, 7:45 PM

#

have fun playing 😄

wraith locust Jul 22, 2019, 8:21 PM

#

Ok guys first time here but really having trouble

amber tide Jul 22, 2019, 8:22 PM

#

Sure, with what?

wraith locust Jul 22, 2019, 8:22 PM

#

I am using Nvidia Geforce now to play The Isle on my mac but the bottom portion of the screen is unuseable

#

i cannot interact with any buttons and when i enter a server i cant close the message box rendering the game unplayable

amber tide Jul 22, 2019, 8:23 PM

#

There is no mac support for The Isle

wraith locust Jul 22, 2019, 8:23 PM

#

Even if I use their streaming?

amber tide Jul 22, 2019, 8:23 PM

#

Correct

wraith locust Jul 22, 2019, 8:23 PM

#

Should i have used a VM for windows ?

#

then ran geforce now

#

am i allowed to talk about that?

amber tide Jul 22, 2019, 8:24 PM

#

You're not going to be able to play the game on a mac regardless even with a VM

#

Even with the small chance that it'd work, it'd be terribly laggy and slow

wraith locust Jul 22, 2019, 8:24 PM

#

i see

#

so stop trying

amber tide Jul 22, 2019, 8:25 PM

#

You can keep trying, but there's no way for us to give support to get it to work

wraith locust Jul 22, 2019, 8:25 PM

#

oh ok

#

well thanks you for the help thus far

amber tide Jul 22, 2019, 8:25 PM

#

A mac isn't meant for gaming, and The Isle is a graphic intensive game, where as most older computers even with windows cannot run it

#

Good luck with getting it to work, if you ever do get it to work please come back as I'd love to hear about your experience

wraith locust Jul 22, 2019, 8:26 PM

#

Thats why i was using nvidias streaming service didint know the OS would interfere becuase I was under the impression it was being ran on their machines

#

which maybe had a differnt OS

amber tide Jul 22, 2019, 8:26 PM

#

I'm also not very knowledgeable with it, but I hear something called BootCamp is a good alternative for some macs to play games. I've seen people use it for other games

#

Not sure if it'd work for this one

wraith locust Jul 22, 2019, 8:27 PM

#

Thats what i was suggesting when i said a VM

lavish scaffold Jul 23, 2019, 2:33 AM

#

so after i did the fix that overpowered said i was able to connect for like maybe 1 min and then as soon as i got ontop a hill i got kicked from the server and couldn't reconnect everytime i tried

amber tide Jul 23, 2019, 3:08 AM

#

Do the same cmd over

amber tide Jul 23, 2019, 6:18 AM

#

@hidden inlet Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

hidden inlet Jul 23, 2019, 6:21 AM

#

ty so much and now i know where to post that kinda stuff

amber tide Jul 23, 2019, 6:21 AM

#

😛

hidden inlet Jul 23, 2019, 6:33 AM

#

so he only sees packages

#

folder

amber tide Jul 23, 2019, 6:34 AM

#

What do you mean packages folder

#

Where

coarse sand Jul 23, 2019, 6:35 AM

#

https://gyazo.com/5bc9051548dd06a580ae6cb8529f22f9

Gyazo

#

this is what I see

#

appdata local then I only see packages

amber tide Jul 23, 2019, 6:36 AM

#

Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

coarse sand Jul 23, 2019, 6:36 AM

#

that's done

amber tide Jul 23, 2019, 6:37 AM

#

It seems like you did the search wrong

📎 unknown.png

#

It should look like that

coarse sand Jul 23, 2019, 6:38 AM

#

ok got it now

#

delete the saved folder right?

amber tide Jul 23, 2019, 6:40 AM

#

Yes

coarse sand Jul 23, 2019, 6:42 AM

#

done

amber tide Jul 23, 2019, 6:42 AM

#

Reload the game

coarse sand Jul 23, 2019, 6:43 AM

#

ok

#

worked thanks

nova stirrup Jul 23, 2019, 3:26 PM

#

Anyone here able to help me with this?

📎 image0.jpg

amber tide Jul 23, 2019, 3:26 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box called the command prompt
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

nova stirrup Jul 23, 2019, 3:26 PM

#

Erm- how do I do that? Sorry

amber tide Jul 23, 2019, 3:27 PM

#

Sorry I don't know what you mean by how do you do that

#

The steps tell you how to do each step[

nova stirrup Jul 23, 2019, 3:27 PM

#

I got it

#

I read wrong-

amber tide Jul 23, 2019, 3:28 PM

#

😉

idle quail Jul 23, 2019, 4:33 PM

#

@amber tide here are the specs for my pc

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B360M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2808 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2060
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1935
DirectX Driver Version: 25.21.14.1935
Driver Date: 3 1 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2060
VendorID: 0x10de
DeviceID: 0x1f08
Revision: 0xa1
Number of Monitors: 4
Number of Logical Video Cards: 4
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 7360 x 1426
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 16315 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1182251 Mb
Largest Free Hard Disk Block: 798865 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide Jul 23, 2019, 4:36 PM

#

Have you been on to see if it's still not letting you eat/drink?

idle quail Jul 23, 2019, 4:37 PM

#

i will see now

#

not working still

amber tide Jul 23, 2019, 4:39 PM

#

Does the notification pop up to eat/drink at least?

idle quail Jul 23, 2019, 4:39 PM

#

yes

#

it still comes up

amber tide Jul 23, 2019, 4:40 PM

#

Do me a favor and make sure your keybind is set correctly

idle quail Jul 23, 2019, 4:40 PM

#

ight

amber tide Jul 23, 2019, 4:40 PM

#

If it is, hit alt + shift and retry it

idle quail Jul 23, 2019, 4:42 PM

#

the bindings are correct

amber tide Jul 23, 2019, 4:42 PM

#

hit alt + shift and retry it

idle quail Jul 23, 2019, 4:43 PM

#

wdym?

amber tide Jul 23, 2019, 4:43 PM

#

Hit alt and shift at the same time on your keyboard

#

And try eating/drinking again

idle quail Jul 23, 2019, 4:44 PM

#

nope nothing

amber tide Jul 23, 2019, 4:45 PM

#

Alright last ditch effort before you may have to try reinstalling it:

At the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

#

I know you already did that part before, but just try it again

#

Verify the integrity of the installation files through steam as well.

idle quail Jul 23, 2019, 4:46 PM

#

k

#

files are fine

amber tide Jul 23, 2019, 4:52 PM

#

Alright go back in-game and see if it's changed anything... If it hasn't, then unfortunately you're gonna have to try to reinstall and see if it changes

#

Are you still the sucho?

idle quail Jul 23, 2019, 4:53 PM

#

no i have been doing it on a private server but on that server yes

#

welp time to reinstall for the 3rd time

amber tide Jul 23, 2019, 4:57 PM

#

You've reinstalled it twice before?

idle quail Jul 23, 2019, 4:57 PM

#

Yup

amber tide Jul 23, 2019, 4:57 PM

#

@summer gorge At the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

#

Hmmm, that's really weird that it doesn't let you

idle quail Jul 23, 2019, 4:58 PM

#

Ye

amber tide Jul 23, 2019, 4:58 PM

#

Go to your desktop, close out the game

idle quail Jul 23, 2019, 4:58 PM

#

It is already installing tho

amber tide Jul 23, 2019, 4:58 PM

#

Hit alt + shift again, and re open the game one last time

#

Oh

#

nvm

idle quail Jul 23, 2019, 4:58 PM

#

Yeah

#

Ok I’ll check back in 5 hours

summer gorge Jul 23, 2019, 5:26 PM

#

Thx @amber tide

amber tide Jul 23, 2019, 5:26 PM

#

You're welcome 😛

idle quail Jul 23, 2019, 6:44 PM

#

@amber tide i pressed alt + shift but it only worked for one sip

amber tide Jul 23, 2019, 6:45 PM

#

That means something is up with your keyboard language

idle quail Jul 23, 2019, 6:45 PM

#

ya i am trying a diff keyboard

#

andddddd of course that fixed it

amber tide Jul 23, 2019, 6:46 PM

#

👍

idle quail Jul 23, 2019, 6:46 PM

#

dang i had a nice keyboard

amber tide Jul 23, 2019, 6:47 PM

#

You just gotta hit alt + shift until it works again

#

It'll rotate through

idle quail Jul 23, 2019, 6:47 PM

#

well it work all the time with the new one soo...

amber tide Jul 23, 2019, 6:47 PM

#

Yes because you touched something with the other keyboard

idle quail Jul 23, 2019, 6:48 PM

#

ight then thankd

#

thanks*

amber tide Jul 23, 2019, 9:35 PM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
@cyan elbow

cyan elbow Jul 23, 2019, 9:39 PM

#

im not seeing settings when i go to steam in library

pale pike Jul 23, 2019, 9:40 PM

#

should be just "steam" @cyan elbow

#

then you'll see settings

cyan elbow Jul 23, 2019, 9:42 PM

#

yeah, like when i go into my library and go to steam in the top left and put my mouse over it i see: change account, go offline, check for steam client updates, backup and restore games, then exit

pale pike Jul 23, 2019, 9:47 PM

#

you don't see the same menu?

📎 Screenshot_1.png

cyan elbow Jul 23, 2019, 9:48 PM

#

like that but without settings

pale pike Jul 23, 2019, 9:49 PM

#

sounds like the ''family view'' option has been enabled

cyan elbow Jul 23, 2019, 9:49 PM

#

📎 mjnhbecv.PNG

#

i can go check

#

oh odd sorry yes it was, dont remember leaving it on

pale pike Jul 23, 2019, 9:51 PM

#

you should be able to see the settings now that it is off!

cyan elbow Jul 23, 2019, 9:52 PM

#

yes i got to it and changed the pings to 1000, ill try it now thanks

#

alright seems to be working, thanks again

pale pike Jul 23, 2019, 9:54 PM

#

glad we could help!

coarse sand Jul 24, 2019, 2:30 AM

#

Anyone able to tell me why I'm repeatedly only seeing EU servers when I click on official servers I hardly ever see US servers showing up

amber tide Jul 24, 2019, 2:37 AM

#

Follow the below steps to find more servers:
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@coarse sand

coarse sand Jul 24, 2019, 2:37 AM

#

okdoing

#

worked ty

honest river Jul 24, 2019, 4:10 AM

#

hello can anyone by any chance help me out. whenever i try to play the isle it says that there are no servers and i cant find one. but at the same time i can run my own and there are no bugs from what i see

amber tide Jul 24, 2019, 4:18 AM

#

Follow the above steps that I gave to armonus

honest river Jul 24, 2019, 4:46 AM

#

ok ty

honest river Jul 24, 2019, 5:19 AM

#

it didn't work for me

#

i went threw and did both and it still wont show. should i click a certain thing for when im looking for a lobby

amber tide Jul 24, 2019, 4:54 PM

#

Hey sorry I went to sleep after you didn't come back, can you try the shipping.exe

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

If that doesn't work go into the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

#

Now if servers show up, that means 2 things; either your antivirus/firewall are blocking the isle.exe and it needs to be added as an exclusion, or your ports aren't opened

#

@honest river

honest river Jul 24, 2019, 6:14 PM

#

Do you mind helping me walk threw it

#

I'm not very good with computers and idk how to do that

warm grove Jul 24, 2019, 7:17 PM

#

anybody that can help me? i keep getting kicked form the server , it says host closed connection , tryed the CMD thing.. did not solve the issue

#

about a week ago i had the same issue, the cmd thing worked back then

amber tide Jul 24, 2019, 7:19 PM

#

Okay, try this:
At the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

#

If that doesn't do it, you'll have to do the flushdns command a few more times

#

It sometimes doesn't work with the first one

warm grove Jul 24, 2019, 7:22 PM

#

deleted the saved folder and made more than 2 steps, hope its stable, thank you xD

amber tide Jul 24, 2019, 7:22 PM

#

😛

naive chasm Jul 25, 2019, 1:30 AM

#

i keep getting this when i try to join EU 1

📎 unknown.png

amber tide Jul 25, 2019, 1:30 AM

#

Follow the below steps :
Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

naive chasm Jul 25, 2019, 1:33 AM

#

That did the trick ty 😄

amber tide Jul 25, 2019, 1:35 AM

#

You're welcome 😃

onyx surge Jul 25, 2019, 2:06 AM

#

i cant find any servers (help pls)

pale pike Jul 25, 2019, 2:07 AM

#

same fix as above written by Overpowered @onyx surge

onyx surge Jul 25, 2019, 2:08 AM

#

alright i"ll try it

honest river Jul 25, 2019, 5:17 AM

#

@amber tide is there a glitch that prevents carnos from nesting?

amber tide Jul 25, 2019, 5:18 AM

#

They're a bit trickier to nest; spam the bite and try nesting; if that doesn't work then follow these steps

at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

honest river Jul 25, 2019, 5:23 AM

#

how do i access the taskbar? you mean the one in game correct?

amber tide Jul 25, 2019, 5:23 AM

#

No on your computer desktop

honest river Jul 25, 2019, 5:25 AM

#

what will this delete exactly?

amber tide Jul 25, 2019, 5:25 AM

#

Default settings

#

It just refreshes everything\

honest river Jul 25, 2019, 5:25 AM

#

resets any progress on my dinos?

amber tide Jul 25, 2019, 5:25 AM

#

Nope

honest river Jul 25, 2019, 5:25 AM

#

ok thanks

honest river Jul 25, 2019, 11:06 AM

#

it keeps saying Kicked from Server host closed the connection whenever i join a server

pale pike Jul 25, 2019, 11:08 AM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle
@honest river

#

that should fix it

honest river Jul 25, 2019, 11:08 AM

#

is that the only way?

pale pike Jul 25, 2019, 11:09 AM

#

well if you keep getting kicked, it means your connection is somehow unstable, this will clear your dns cache and hopefully it will stabilise afterward

#

that or restart your computer, sometime it helps

honest river Jul 25, 2019, 11:14 AM

#

there are already things typed in the box, do i delete them

pale pike Jul 25, 2019, 11:18 AM

#

noo

#

just add the command after it

#

you mean the "c:/user/something" right?

honest river Jul 25, 2019, 11:20 AM

#

yes

#

with a space or jsut right after it?

pale pike Jul 25, 2019, 11:20 AM

#

no space

honest river Jul 25, 2019, 11:21 AM

#

ipconfig/flushdns right

pale pike Jul 25, 2019, 11:21 AM

#

ipconfig /flushdns

honest river Jul 25, 2019, 11:21 AM

#

and netsh winsock reset right after it

pale pike Jul 25, 2019, 11:22 AM

#

do the netsh only after the first one

honest river Jul 25, 2019, 11:22 AM

#

uh

pale pike Jul 25, 2019, 11:22 AM

#

I mean

#

do the first one and hit enter

honest river Jul 25, 2019, 11:22 AM

#

oh

pale pike Jul 25, 2019, 11:22 AM

#

I believe yes

honest river Jul 25, 2019, 11:23 AM

#

what theres a space between ipconfig and /flushdns?

pale pike Jul 25, 2019, 11:23 AM

#

I believe yes

#

how did i end up editing my text above? dondiThink