#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 35

river helm Jun 2, 2019, 7:25 PM

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i'll do the steam thing before launching just to be sure e_e

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@neat thorn nothing really changed... it works at the 1st time, but as soon as i click refresh button then it's gone and i keep not receiving all servers (or none)

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📎 unknown.png

neat thorn Jun 2, 2019, 7:52 PM

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Well poop

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If none of the others worked

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@Raven A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

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Or reset your internet connection/modem

blazing thicket Jun 2, 2019, 8:58 PM

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can anyone help me? my fps has gotten down to like 20 from yesterday when it was near 100, i've tried putting my settings as low as possible but that hasnt done anything

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i think it has something to do with this

📎 Screenshot_55.png

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nvm

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fixed it

amber tide Jun 2, 2019, 9:47 PM

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Sounds good!

hot gulch Jun 3, 2019, 12:07 AM

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Any Staff able to help?

neat thorn Jun 3, 2019, 12:08 AM

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With?

amber tide Jun 3, 2019, 12:08 AM

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Hi there, what can we assist you with

hot gulch Jun 3, 2019, 12:08 AM

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I have friends that just got the game and they are unable to see EU servers, I had the issue before but it was a long time ago and I forgot how to fix the issue

amber tide Jun 3, 2019, 12:09 AM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

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If that doesn't work, then send them these instructions ;)

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

hot gulch Jun 3, 2019, 12:11 AM

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First thing worked

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thanks a lot

amber tide Jun 3, 2019, 12:11 AM

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Sounds great! Have a good time!

hot gulch Jun 3, 2019, 12:11 AM

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it was the same thing I had to do haha

amber tide Jun 3, 2019, 12:11 AM

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😉

red relic Jun 3, 2019, 3:05 PM

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Hey people, so it isnt letting me nest as carno. I have done left click and B. I have tried relogging and I have also tried restarting my game. Dont really know what else to do?

amber tide Jun 3, 2019, 3:13 PM

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Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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@red relic

red relic Jun 3, 2019, 3:16 PM

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@amber tide Thank you ^-^ I will try these

amber tide Jun 3, 2019, 3:16 PM

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You're welcome 😄

amber tide Jun 3, 2019, 10:39 PM

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Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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Follow that

woven fractal Jun 3, 2019, 10:41 PM

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WAIT I CAN MOVE FREELY NOW. i attacked a few times

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man that was weird

amber tide Jun 3, 2019, 10:41 PM

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Glad that helped then

amber tide Jun 4, 2019, 12:46 AM

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@dry crest

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Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

fickle prairie Jun 4, 2019, 7:16 AM

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Could someone please help me with in-game sounds?

amber tide Jun 4, 2019, 2:03 PM

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What exactly do you mean @fickle prairie

quiet raven Jun 4, 2019, 6:47 PM

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for some reason every time I join a server, my dinosaur never appears and nor does the menu

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I can only see the part of the map where I last was on or the entire map

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I can still hear the wind and the chirping and what not

amber tide Jun 4, 2019, 8:43 PM

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Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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@quiet raven

hidden scroll Jun 4, 2019, 9:20 PM

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Could someone help me out with this? So every time I try to join a server, it kicks me out as I load in saying, "Kicked from server, Host closed connection." I've tried with a couple servers some, one of them I've never played on. I don't believe I've been banned, because I haven't gotten any notification. So I don't know how to fix this.
Nevermind. I switched computers, and now I can play. So I believe that it is an issue with my computer.

neat thorn Jun 4, 2019, 9:51 PM

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@timber sable Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

frail lion Jun 5, 2019, 1:28 AM

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I CAN FIND ANY US OFFICAL SER AT ALL OPLEASE HELP

neat thorn Jun 5, 2019, 1:29 AM

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LMAO

frail lion Jun 5, 2019, 1:29 AM

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I CANT FIND ANY US OFFICAL SER AT ALL PLEASE HELP

neat thorn Jun 5, 2019, 1:29 AM

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No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

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If that doesn't work

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Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

fickle prairie Jun 5, 2019, 6:55 AM

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@amber tide
Sorry for the delay we must be on massively different timezones.

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My in-game sounds don't work at all

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But everything else on and open on my computer, the sounds and volumes work fine

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It's just The Isle

amber tide Jun 5, 2019, 6:56 AM

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Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

fickle prairie Jun 5, 2019, 6:57 AM

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Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 4008 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 1070
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1881
DirectX Driver Version: 25.21.14.1881
Driver Date: 1 30 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1070
VendorID: 0x10de
DeviceID: 0x1b81
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 18.78" x 10.55" (21.54" diag)
47.7cm x 26.8cm (54.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (2- Razer Krak
Memory:
RAM: 16314 Mb
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 3078995 Mb
Largest Free Hard Disk Block: 881200 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide Jun 5, 2019, 6:59 AM

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Does it happen when you don't have the headset plugged in?

fickle prairie Jun 5, 2019, 7:00 AM

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I don't have external speakers
But I've tried setting the sound to my tv which is hooked up but still no sound

amber tide Jun 5, 2019, 7:00 AM

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Okay follow these instructions:

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

fickle prairie Jun 5, 2019, 7:02 AM

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Okay I've done those steps

amber tide Jun 5, 2019, 7:02 AM

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Okay restart the isle

fickle prairie Jun 5, 2019, 7:03 AM

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Nothing 😦

amber tide Jun 5, 2019, 7:04 AM

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Do you hear sound at the menu?

fickle prairie Jun 5, 2019, 7:04 AM

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Still no sounds at all

amber tide Jun 5, 2019, 7:05 AM

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1: Right click on the speaker/volume control on the right side of the control bar (where your start menu/etc are)
2. Click on "Sounds"
3. Go to the "playback" tab.
4. double click on either your speakers or headphones (I recommend doing both just in case)
5. Once opened, click on "Spacial Sound" tab
6. In drop down menu, set spacial sound to "off"
7. Apply changes.

fickle prairie Jun 5, 2019, 7:06 AM

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Both were already set to off

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but I checked and did it again anyway

amber tide Jun 5, 2019, 7:08 AM

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Are your head phones surround sound 7.1?

fickle prairie Jun 5, 2019, 7:08 AM

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Yes

amber tide Jun 5, 2019, 7:08 AM

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change your speaker configuration in the windows sound settings. Right click the volume icon on the taskbar and set the speaker setup to Stereo instead of 7.1. It's possible that 5.1 may work, but given the spotty support of surround sound in Unreal there's no guarantee.

fickle prairie Jun 5, 2019, 7:09 AM

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How do I get to that setting?

amber tide Jun 5, 2019, 7:12 AM

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From the desktop, right-click your taskbar’s Speaker icon and choose Playback Devices.

Click your speaker or speaker’s icon and then click the Configure button.

Click the Test button, adjust your speaker’s settings, and click Next.

fickle prairie Jun 5, 2019, 7:13 AM

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The configure button is blanked out, I'm not able to click it

amber tide Jun 5, 2019, 7:15 AM

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ok right click sound picture on bottom right click playback devices make sure the kraken is set to default device on both communication and device

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Do you have synapse installed?

fickle prairie Jun 5, 2019, 7:16 AM

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I do, I just noticed I can;t actually enter the settings for the headset

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It doesn't let me click it at all

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Also it says it's the default device

amber tide Jun 5, 2019, 7:17 AM

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When was the last time you updated the drivers from synapse?

fickle prairie Jun 5, 2019, 7:17 AM

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It automatically updates itself so I'm not sure

amber tide Jun 5, 2019, 7:17 AM

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Go into synapse itself, and see if the isle is muted inside of the mixer

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razer sometimes automatically mutes programs

fickle prairie Jun 5, 2019, 7:19 AM

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I've got both Razer Central and Razer Synapse open but I can't see anything about the Isle

amber tide Jun 5, 2019, 7:19 AM

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hit the mixer tab

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nothing about the isle there?

fickle prairie Jun 5, 2019, 7:19 AM

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In that tab yes, and all are unmuted and normal volume

amber tide Jun 5, 2019, 7:21 AM

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Okay so i'm gonna do a little more search cause my next course of action would be to uninstall synapse, uninstall the drivers, unplug the headset, restart the computer then redownload synapse and then plug the headphones back in

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but give me a few moments

fickle prairie Jun 5, 2019, 7:22 AM

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I'm willing to if it comes to that, it's been like this for 6+ months and I've tried so many things to fix it..

amber tide Jun 5, 2019, 7:22 AM

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http://prntscr.com/nxsnap

Lightshot

Screenshot

Captured with Lightshot

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Can you check to see if you can get there and see if it's checked or not

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It'll be in the playback devices > click your headset properties > open the advanced tab and see if the exclusive mode is checked

fickle prairie Jun 5, 2019, 7:24 AM

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Both are ticked

amber tide Jun 5, 2019, 7:24 AM

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uncheck it

fickle prairie Jun 5, 2019, 7:24 AM

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Both of them or just the top one?

amber tide Jun 5, 2019, 7:24 AM

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uncheck the top one and it'll block out the other

fickle prairie Jun 5, 2019, 7:24 AM

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Ah okay, done

amber tide Jun 5, 2019, 7:24 AM

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now check the sound

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🤞

fickle prairie Jun 5, 2019, 7:25 AM

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Nothing 😢

amber tide Jun 5, 2019, 7:26 AM

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You wouldn't happen to have another headset to do a quick check with them would ya

fickle prairie Jun 5, 2019, 7:26 AM

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I just tried to set it to my tv speakers but still no sounds but I can try with my bf's headphones

amber tide Jun 5, 2019, 7:27 AM

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btw when you opened synapse and went to the mixer tab, was the isle open?

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try it with his headphones if you can

fickle prairie Jun 5, 2019, 7:28 AM

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No way

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It worked!

amber tide Jun 5, 2019, 7:28 AM

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😉

fickle prairie Jun 5, 2019, 7:28 AM

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But why doesn't the sound come through my tv speakers..?

amber tide Jun 5, 2019, 7:28 AM

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synapse is blocking it

fickle prairie Jun 5, 2019, 7:29 AM

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He has the new Razer headphones though

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I honestly don't get it haha

amber tide Jun 5, 2019, 7:29 AM

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yeah, it doesn't really make sense honestly lol. a good amount of people have this issue with the kraken

fickle prairie Jun 5, 2019, 7:30 AM

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Would uninstalling my headphones and synapse make it work with my headphones?

amber tide Jun 5, 2019, 7:30 AM

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try rerunning the configuration test with your headphones

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in essence, it should work after a uninstall and reinstall cleanly

fickle prairie Jun 5, 2019, 7:30 AM

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For some reason the configuration button is blanked out

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Oh awesome

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How do I do that?

amber tide Jun 5, 2019, 7:31 AM

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Open Start. .
Click Settings. .
Click Apps.
Scroll down and select Razer Synapse.
Click Uninstall.

fickle prairie Jun 5, 2019, 7:31 AM

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Oh wait
I plugged my headphones back in and the sound it working..?

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But will it work if I reopen the isle

amber tide Jun 5, 2019, 7:31 AM

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Try it

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His headset probably kicked a setting correctly

fickle prairie Jun 5, 2019, 7:32 AM

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Weird, no sound again

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Hhahaha

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Computers are so annoying

amber tide Jun 5, 2019, 7:32 AM

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😄

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I would try uninstalling synapse and reconfiguring it

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and keep an eye on the mixer tab

fickle prairie Jun 5, 2019, 7:32 AM

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Yeah I'll do that now

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Okay all uninstalled

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Should I unplug and uninstall my headphones?

amber tide Jun 5, 2019, 7:36 AM

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yes

fickle prairie Jun 5, 2019, 7:37 AM

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Okay awesome

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I don't think it uninstalled..
Cause I plugged it in and it didn't say it was installing new hardware

amber tide Jun 5, 2019, 7:39 AM

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O_O

fickle prairie Jun 5, 2019, 7:39 AM

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I went to device manager and uninstalled it

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then plugged it in

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then it came up like it was already there

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Like what..?

amber tide Jun 5, 2019, 7:40 AM

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go to the synapse directory and see if it's there. if it is, there should be a Uninstall.exe

fickle prairie Jun 5, 2019, 7:40 AM

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I haven't reinstalled synapse..

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So where would it be otherwise..?

amber tide Jun 5, 2019, 7:41 AM

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open file explorer, and do a search for the name synapse and see if something pops up

fickle prairie Jun 5, 2019, 7:41 AM

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Nothing

amber tide Jun 5, 2019, 7:42 AM

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your computers weird, do a restart

fickle prairie Jun 5, 2019, 7:42 AM

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xD

amber tide Jun 5, 2019, 7:42 AM

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OR actually

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plug your headphones in, and open the isle and see if there's sound WITHOUT synapse

fickle prairie Jun 5, 2019, 7:44 AM

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Okay done, and I'll try that now

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Yes!!

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She works!

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It took us almost an hour but you fixed it!

amber tide Jun 5, 2019, 7:46 AM

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dondiWeSmart

fickle prairie Jun 5, 2019, 7:46 AM

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❤

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I mean I did enjoy playing as a deaf dino, but I do love the sounds of them

amber tide Jun 5, 2019, 7:46 AM

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lmao

fickle prairie Jun 5, 2019, 7:46 AM

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Thank you so much!

amber tide Jun 5, 2019, 7:46 AM

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you're quite welcome! Welcome back to The Isle!

fickle prairie Jun 5, 2019, 7:47 AM

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You're name is honestly so fitting

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Thank you for having the patience to fix this for me

amber tide Jun 5, 2019, 7:48 AM

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No problem, glad we could get you squared away 😄

vivid phoenix Jun 5, 2019, 1:25 PM

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Once I changed time to day at testlevel map happened...this. Eternal "night" around my dino. I tried to change time again, reinstall the game twice, wait for night time at any server, etc. - nothing changed.

V3, Thenyaw are ok.

📎 unknown.png

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same in spectator mode

📎 unknown.png

pale viper Jun 5, 2019, 3:03 PM

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anyone know why many servers arent showing up. In order to see servers like officials and my own I have to go on the steam server browser

pale viper Jun 5, 2019, 3:22 PM

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I only see chines , german, and russian servers

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(also just moved so i feel like that has something to do with it)

amber tide Jun 5, 2019, 4:23 PM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

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@pale viper

pale viper Jun 5, 2019, 4:47 PM

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it worked, thanks 😃

amber tide Jun 5, 2019, 7:30 PM

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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@vivid phoenix

vivid phoenix Jun 5, 2019, 7:38 PM

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Good now. Thank you!

real swallow Jun 5, 2019, 8:10 PM

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when i click play there are no servers

amber tide Jun 5, 2019, 8:14 PM

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Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

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@real swallow

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If that doesn’t work then follow these steps:

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Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

real swallow Jun 5, 2019, 8:18 PM

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ok i will try them

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1st one didnt work how do i open the administater thing

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@amber tide

amber tide Jun 5, 2019, 8:27 PM

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Right click CMD - Run as Admin

real swallow Jun 5, 2019, 8:27 PM

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while in game or on steam?

amber tide Jun 5, 2019, 8:28 PM

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On your computer

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Has nothing to do with steam

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Open a command prompt from your computer

real swallow Jun 5, 2019, 8:28 PM

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ok

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how do i do that?

amber tide Jun 5, 2019, 8:28 PM

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Type in your search bar "command prompt"

real swallow Jun 5, 2019, 8:29 PM

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yea done

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its this black box thing

amber tide Jun 5, 2019, 8:29 PM

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Type ipconfig /flushdns

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hit enter and then type netsh winsock reset

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Then restart your computer

real swallow Jun 5, 2019, 8:29 PM

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ok

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it says i need to run as administator

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how do i do that?

amber tide Jun 5, 2019, 8:35 PM

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Right click CMD - Run as Admin

real swallow Jun 5, 2019, 8:37 PM

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i cant see a cmd

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oh nm i found it

amber tide Jun 5, 2019, 8:39 PM

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👍

real swallow Jun 5, 2019, 8:40 PM

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ok i resarted my computer now what?

amber tide Jun 5, 2019, 8:45 PM

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Open the isle

real swallow Jun 5, 2019, 8:46 PM

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there are still no servers

amber tide Jun 5, 2019, 8:46 PM

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A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

real swallow Jun 5, 2019, 8:47 PM

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do i need to click the boxes that say offical and stuff

amber tide Jun 5, 2019, 8:47 PM

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You don’t need to check anything off

real swallow Jun 5, 2019, 8:47 PM

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oh ok

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where is steam client?

amber tide Jun 5, 2019, 8:48 PM

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It’s steam

real swallow Jun 5, 2019, 8:48 PM

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oh ok

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where is the view button?

amber tide Jun 5, 2019, 8:48 PM

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Top left

real swallow Jun 5, 2019, 8:49 PM

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i see servers

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wich do i join?

amber tide Jun 5, 2019, 8:50 PM

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Whatever server you want to play..

real swallow Jun 5, 2019, 8:51 PM

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it just put me back to the isles menu

amber tide Jun 5, 2019, 8:51 PM

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Your firewall is blocking access to the game client itself. Unfortunately I’m not at home to g through those steps with you right now. You’ll have to go to your antivirus/firewall and add an exclusion for the isle

real swallow Jun 5, 2019, 8:52 PM

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oh ok

amber tide Jun 5, 2019, 8:55 PM

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You’re gonna have to use that steam browser to join servers from now on until you can get your antivirus/firewall sorted.

real swallow Jun 5, 2019, 8:55 PM

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i turned my anti virus off its still not working

amber tide Jun 5, 2019, 8:55 PM

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You can also try this last step to see if browsers appear

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Also, try this step as well:

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

real swallow Jun 5, 2019, 8:56 PM

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steam folder?

amber tide Jun 5, 2019, 8:56 PM

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Where you have steam installed

real swallow Jun 5, 2019, 8:58 PM

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ok i did that

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nope still no servers

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i gtg thanks for trying to help

amber tide Jun 5, 2019, 9:07 PM

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No problem, looks like you’re gonna have to use the steam browser to get into servers until you can add it to your firewall exclusion

real swallow Jun 5, 2019, 9:11 PM

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i dont know what that is sorry for making you explain everything im new to computer

worthy mountain Jun 6, 2019, 12:02 AM

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what does it mean when it cant connect to the subsystem

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this has never happened before

amber tide Jun 6, 2019, 12:02 AM

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Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

worthy mountain Jun 6, 2019, 12:02 AM

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oops guess im not playing anymore

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i have no idea what any of that means

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but thanks for the help

amber tide Jun 6, 2019, 12:03 AM

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Haha alright, go to your windows search bar and type in "Command prompt"

worthy mountain Jun 6, 2019, 12:03 AM

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ok

amber tide Jun 6, 2019, 12:03 AM

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Before you click on it, right click it and click Run as admin

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It'll be a little blank box that looks weird.

worthy mountain Jun 6, 2019, 12:03 AM

#

Ok

amber tide Jun 6, 2019, 12:04 AM

#

Type in ipconfig /flushdns then hit enter

worthy mountain Jun 6, 2019, 12:04 AM

#

I see

amber tide Jun 6, 2019, 12:04 AM

#

Then type netsh winsock reset and hit enter

#

and it should say something along the lines of reset successful

#

After that, restart your computer and open up the isle

worthy mountain Jun 6, 2019, 12:04 AM

#

Ok if I mess it up will my computer have a stroke

amber tide Jun 6, 2019, 12:05 AM

#

Nope

worthy mountain Jun 6, 2019, 12:06 AM

#

Okay thanks
I will see if it works

#

Does it have affects on other games?

amber tide Jun 6, 2019, 12:09 AM

#

Nope

#

It basically refreshes your internet cache in layman terms

worthy mountain Jun 6, 2019, 12:09 AM

#

Oh ok

#

@amber tide it worked thank u sm:)

amber tide Jun 6, 2019, 12:19 AM

#

You're welcome 😄

#

Welcome back to the isle!

worthy mountain Jun 6, 2019, 12:19 AM

#

yeehaw

viral osprey Jun 6, 2019, 3:26 PM

#

Hi, I can't log. that said "host closed the connection"

#

someone can help me with this?

amber tide Jun 6, 2019, 3:30 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@viral osprey

amber tide Jun 6, 2019, 5:12 PM

#

@lilac field

#

Follow the above instructions

tepid saffron Jun 6, 2019, 6:53 PM

#

I'm so tired of this
Unless I use the native sound card built into my computer, all the surround sound is crackly in The Isle
I don't fucking get it. I need help.

amber tide Jun 6, 2019, 6:55 PM

#

7.1 surround sound doesn't work correctly in the isle

tepid saffron Jun 6, 2019, 6:55 PM

#

So it's the 7.1, not the 5.1

#

Will that be fixed in the recode?

amber tide Jun 6, 2019, 6:56 PM

#

Has nothing to do with the game itself, it's from unreal engine

#

there's a workaround you can attempt which is changing your speaker configuration in the windows sound settings. Right click the volume icon on the taskbar and set the speaker setup to Stereo instead of 7.1. It's possible that 5.1 may work, but given the spotty support of surround sound in Unreal there's no guarantee.

tepid saffron Jun 6, 2019, 6:56 PM

#

So, we will never be able to experience decent 5.1 or 7.1 surround sound?

#

What's the point when you're supposed to hear sounds from all around you?

amber tide Jun 6, 2019, 6:57 PM

#

I hear sounds from all around me just fine

tepid saffron Jun 6, 2019, 6:58 PM

#

It still crackles...

#

Like, when things are very close up or in your ear. It's on stereo, right now.

amber tide Jun 6, 2019, 6:59 PM

#

What kind of headphones are you using btw

tepid saffron Jun 6, 2019, 6:59 PM

#

it was Sony at first, now I'm using Hyper X Cloud Revolver S

#

No matter what headset or sound format I use on another sound card, it crackles.

#

I just bought 300 dollars worth of a headset and two sound cards

#

It's so bad...

amber tide Jun 6, 2019, 7:02 PM

#

You said it works fine with the native sound card?

tepid saffron Jun 6, 2019, 7:02 PM

#

Yes.

amber tide Jun 6, 2019, 7:02 PM

#

what sound card are you using that makes a cracking noise

tepid saffron Jun 6, 2019, 7:03 PM

#

Any sounds crackle when it's too loud, even when the volume is low.

#

I don't have this problem anywhere else.

amber tide Jun 6, 2019, 7:03 PM

#

what sound card are you using that makes a cracking noise

tepid saffron Jun 6, 2019, 7:03 PM

#

First it was Realtek, so I ditched it.

#

lemme test the cloud revolver...

amber tide Jun 6, 2019, 7:05 PM

#

https://forums.tomsguide.com/threads/new-hyperx-cloud-2-popping-crackling-sounds.378857/

Tom's Guide Forum

New HyperX Cloud 2 popping/crackling sounds

I just received my Cloud 2's in the mail and upon plugging them in(They are wired and USB only) I've noticed that when I'm in a game or watching a video there is a frequent popping or crackling noise. It's not too loud but it doesn't happen with my PX22 Turtle Beach headset o...

#

You're not the only person

#

Seems like the product itself

tepid saffron Jun 6, 2019, 7:05 PM

#

Like, it's not idle popping.

amber tide Jun 6, 2019, 7:05 PM

#

That's exactly what the other people are saying

tepid saffron Jun 6, 2019, 7:06 PM

#

Youtube works fine

#

Everything else works fine. It's just The Isle.

#

I've verified my files, switched sound drivers so many fucking times on Realtek

#

Feels like ever since this latest motherboard update, I'

#

I've been scrambling.

amber tide Jun 6, 2019, 7:07 PM

#

Are you using the usb dongle whenever playing the isle?

tepid saffron Jun 6, 2019, 7:07 PM

#

USB dongle?

#

Well, yeah, I have to.

#

I can use the native sound driver, but what's the point of my nearly 200 dollar sound card when I can't use it with The Isle? It works fine everywhere else.

amber tide Jun 6, 2019, 7:07 PM

#

do me a favor, try switching to another USB port

#

a lot of people are having the same issue as you with the hyperx, so I'm not entirely sure what could be causing your exact issue. but I do know that unreal has a problem with surround 7.1, which the hyperx is

tepid saffron Jun 6, 2019, 7:11 PM

#

Even in my normal headset, when I use anything except the native sound driver, whether it is 5.1, 7.1, or even stereo

#

it crackles reeeeally bad.

#

Even a utah's bork next to me crackles.

amber tide Jun 6, 2019, 7:11 PM

#

Oh well yeah, that's because unreal doesn't do well with 7.1

tepid saffron Jun 6, 2019, 7:12 PM

#

Stereo is doing it, too

neat thorn Jun 6, 2019, 7:12 PM

#

Turn down windows volume below 100

tepid saffron Jun 6, 2019, 7:12 PM

#

I do

neat thorn Jun 6, 2019, 7:12 PM

#

Try 80

tepid saffron Jun 6, 2019, 7:12 PM

#

It's on like... 20

neat thorn Jun 6, 2019, 7:12 PM

#

Oof

amber tide Jun 6, 2019, 7:12 PM

#

Switch to another usb port and test it

#

and see if it still does it

#

It might just be whatever sound card you're using is faulty

neat thorn Jun 6, 2019, 7:13 PM

#

Sounds like your aftermarket sound card is borked

#

Or possibly it's being overdriven in sound settings

#

Head to the sound card properties and check out out volume there.

tepid saffron Jun 6, 2019, 7:15 PM

#

I've tried to, but I'm not sure..

#

How exactly would I do that? I went throuugh device maanger and sound settings

amber tide Jun 6, 2019, 7:16 PM

#

You’re not sure of what?

tepid saffron Jun 6, 2019, 7:16 PM

#

Nothing is at its maximum

#

I do not have any audio enhancements on

amber tide Jun 6, 2019, 7:17 PM

#

Have you switched the USB ports yet and tried it

tepid saffron Jun 6, 2019, 7:17 PM

#

Yes.

#

Are there ports on the back of the computer I should try? Cuz I tried all the ones in the front.

amber tide Jun 6, 2019, 7:18 PM

#

Yes

tepid saffron Jun 6, 2019, 7:19 PM

#

Should I never use my ports in the front?

#

They work, I'm just wondering why The Isle is the only game I have issues with.

#

I think my motherboard can't handle when sounds become really loud in game.

amber tide Jun 6, 2019, 7:32 PM

#

Unreal doesn’t work well with surround 7.1, 5.1. If your sound card is the hyperx, then a lot of people have complained about the same problem and their support is aware of it and have issued replacements to people. If it works fine with your native sound card then it’s your aftermarket sound card

tepid saffron Jun 6, 2019, 7:38 PM

#

Realtek is the same way, too, isn't it?

#

It used to work fine, somehow... Nothing crackled, I was able to set up enhancements...

#

It pisses me off how unreal crashes every time I try to change sound settings.

#

Will unreal be able to resolve it issues with surround sound? I can't play The Isle unless I'm on the native sound driver, now.

scarlet dock Jun 6, 2019, 7:56 PM

#

Hello a friend of mine has been playing the isle fine but recently today started to having the camera bug https://youtu.be/djW-Wsq_ql8. Does anyone know how to find it? He has uninstalled the game, unplugged his mouse and keyboard and I'm not sure how to resolve his issue

regal mirage Jun 6, 2019, 8:04 PM

#

My game flickering when it's day whyy?

#

i have all settings on epic

amber tide Jun 6, 2019, 8:12 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

@scarlet dock

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@regal mirage

scarlet dock Jun 6, 2019, 8:16 PM

#

Thsnk you over powered :)

amber tide Jun 6, 2019, 8:22 PM

#

You're welcome 😉

regal mirage Jun 6, 2019, 9:07 PM

#

My game flickering when it's day whyy?
i have all settings on epic

scarlet dock Jun 6, 2019, 9:14 PM

#

@amber tide hey overpowered it didnt work for him is there anything he might be able to try

amber tide Jun 6, 2019, 9:46 PM

#

Can you get him to follow this gif and paste his pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@scarlet dock

scarlet dock Jun 6, 2019, 10:08 PM

#

I can

ruby vale Jun 7, 2019, 12:01 AM

#

@blissful stone
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

try this

amber tide Jun 7, 2019, 12:57 AM

#

What was his issue

ruby vale Jun 7, 2019, 2:00 AM

#

scent not working

amber tide Jun 7, 2019, 2:01 AM

#

Oh okay cool 👍

scarlet dock Jun 7, 2019, 2:03 AM

#

@amber tide here are hisnpc stats

#

Computer Information:
Manufacturer: Micro-Star International Co., Ltd
Model: MS-7B07
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 3 1200 Quad-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3100 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GT 1030
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3086
DirectX Driver Version: 26.21.14.3086
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GT 1030
VendorID: 0x10de
DeviceID: 0x1d01
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.00" x 11.26" (22.91" diag)
50.8cm x 28.6cm (58.2cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Headphones (High Definition Aud
Memory:
RAM: 8144 Mb
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1907113 Mb
Largest Free Hard Disk Block: 877456 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Guitar #1 detected
VR Headset: None detected

#

His dino died and its sill doing it it stops when he hits escape to where the logout screen is but he has never had this issue until just today

amber tide Jun 7, 2019, 2:08 AM

#

Ask him if he's performed any windows updates today

#

It doesn't affect him when he's hit the logout button because you can't move the camera in that screen

scarlet dock Jun 7, 2019, 2:09 AM

#

He said no to the windows update

amber tide Jun 7, 2019, 2:09 AM

#

Tell him to do a windows update and make sure everything is up to date

scarlet dock Jun 7, 2019, 2:09 AM

#

He tried to join this server but it asking for a phone number and he doesnt have a cell number to do that so I'm trying to mediate

#

Can I give you his discord info if your able to contact him directly

amber tide Jun 7, 2019, 2:10 AM

#

I'm not really sure what you mean by asking for a phone number. All he needs is a discord invite link

#

Sure

#

Tell him to add Overpowered#5588

amber tide Jun 7, 2019, 2:44 AM

#

Problem: Camera moving wildly by itself.
Issue has been resolved. User had a "controller" aka guitar for guitar hero plugged in.

Fix: Make sure all windows drivers are updated and no controllers/guitars are plugged in. 😄

pale pike Jun 7, 2019, 3:19 AM

#

a guitar.. dondiThink

#

good catch tho peepoHappy5

amber tide Jun 7, 2019, 3:21 AM

#

It was a sneaky one

neat thorn Jun 7, 2019, 6:06 AM

#

@paper parcel

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

paper parcel Jun 7, 2019, 6:06 AM

#

Oh, thank you Bacon!

neat thorn Jun 7, 2019, 6:07 AM

#

YW!

paper parcel Jun 7, 2019, 6:12 AM

#

It worked C:

amber tide Jun 7, 2019, 6:13 AM

#

Enjoy your new found nose!

lilac field Jun 7, 2019, 10:07 AM

#

How do I listen to an administrator-level command prompt?

pale pike Jun 7, 2019, 10:55 AM

#

type "CMD" (without the "") in your taskbar search bar (could also be in your start up menu), once you have typed that, you should see an icon appearing named "command prompt", you right click it and select "run as administrator" @lilac field

amber tide Jun 7, 2019, 4:50 PM

#

@honest river

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

#

If your servers are popping back up, then ignore above

pale pike Jun 8, 2019, 8:13 AM

#

@silent crypt
Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

that may fix your kicking issue

silent crypt Jun 8, 2019, 8:17 AM

#

Okay thank you

pale pike Jun 8, 2019, 8:18 AM

#

if you're having trouble with any of the step, let me know!

empty citrus Jun 9, 2019, 6:31 AM

#

<@&401466542140817419> I may need to contact the developers for support, but I have an issue with my game where whenever I go to eat or drink it stops mid animation and it prevents me from eating or drinking. Ive deleted my save folder, verified my game's cache, gone different dinos on different servers but the issues still remain. Any support would be appreciated.

acoustic thicket Jun 9, 2019, 6:39 AM

#

if u want to talk to the devs, punchpacket would probably be ur quickest route

#

hes the community manager and u are allowed to DM and @ him

empty citrus Jun 9, 2019, 6:57 AM

#

ok sick, ty @acoustic thicket

acoustic thicket Jun 9, 2019, 7:04 AM

#

o7

pale pike Jun 9, 2019, 7:44 AM

#

you can also send your system specifications in here, I'm sure a few of us will gladly help try to find the cause @empty citrus!

follow this method to get your system specifications and copy paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

cobalt vector Jun 9, 2019, 7:47 AM

#

I Need a hand with servers, I am trying to play with a friend but when he opens his server screen it shows tons of servers but when I do I have about 10

empty citrus Jun 9, 2019, 7:47 AM

#

Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Phenom(tm) II X4 965 Processor
CPU Family: 0x10
CPU Model: 0x4
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3684 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

#

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c82
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.47" x 12.60" (24.02" diag)
52.0cm x 32.0cm (61.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (2- HyperX 7.1

Memory:
RAM: 8106 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 342827 Mb
Largest Free Hard Disk Block: 53551 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected
@pale pike

cobalt vector Jun 9, 2019, 7:47 AM

#

Why Can't I see all the servers he can?

#

I Need a hand with servers, I am trying to play with a friend but when he opens his server screen it shows tons of servers but when I do I have about 10

pale pike Jun 9, 2019, 7:51 AM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 500 or 250. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @cobalt vector

#

@empty citrus in what folder did you delete your saved files from?

cobalt vector Jun 9, 2019, 7:53 AM

#

@pale pike Thank you very much! 😃

empty citrus Jun 9, 2019, 8:08 AM

#

@pale pike my %APPDATA%

pale pike Jun 9, 2019, 8:19 AM

#

@empty citrus yeah that's the right one, if deleting the saved folder didn't work, I would recommended uninstalling the game, and deleting the entire isle folder in %appdata% before redownloading it again.

empty citrus Jun 9, 2019, 8:24 AM

#

@pale pike redownloading now

pale pike Jun 9, 2019, 8:33 AM

#

let me know if it worked or not!

empty citrus Jun 9, 2019, 9:21 AM

#

@pale pike still isnt fixed 😦

pale pike Jun 9, 2019, 9:22 AM

#

do you have any sort of controller plugged on your PC?

empty citrus Jun 9, 2019, 9:24 AM

#

nope @pale pike

pale pike Jun 9, 2019, 9:27 AM

#

and your E key isn't faulty in other games or while typing ? Like when you hold it down does it spams the E continiously ? ( or whatever key you used to eat/drink) @empty citrus

empty citrus Jun 9, 2019, 9:28 AM

#

eeeeeeeeeeeeeeeeeeeeeeeee

#

@pale pike yeah its fine

#

@pale pike fixed it

pale pike Jun 9, 2019, 9:32 AM

#

what was the issue??@empty citrus

#

I mean causing the issue*

empty citrus Jun 9, 2019, 9:35 AM

#

@pale pike i believe i forgot to uninstall the controller after using ScpToolkit

#

so i plugged the controller back in

#

and uninstalled it

#

and then it was working fine

pale pike Jun 9, 2019, 9:36 AM

#

I see , glad you got it figured out 👍

empty citrus Jun 9, 2019, 9:36 AM

#

thanks for your support @pale pike , i appreciate it

pale pike Jun 9, 2019, 9:36 AM

#

you're welcome!

empty citrus Jun 9, 2019, 9:44 AM

#

@pale pike but even then its odd that it stopped working mid way through me playing the game

pale pike Jun 9, 2019, 9:51 AM

#

I wouldn't be able to tell what the interference was between your ScpToolkit and the game , not quite my area of expertise to be honest

empty citrus Jun 9, 2019, 10:03 AM

#

yeah

regal mirage Jun 9, 2019, 10:27 AM

#

Shadows Flickering someone have a resolve?

bleak sequoia Jun 9, 2019, 12:18 PM

#

So when I click like log out and what not the sound just cuts out and I cant click anything. I can see my mouse on my screen and what not. I'm not a big PC player so I cant really figure this out

amber tide Jun 9, 2019, 2:06 PM

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

Verify the integrity of the installation files through steam as well.

#

@bleak sequoia

thorn shard Jun 9, 2019, 11:28 PM

#

My game freezes a lot ingame, I've verified my files, reinstalled the game, and deleted the saved folder. My computer is able to handle epic settings so I don't think it has anything to do with my computer. However, it usually freezes due to sound effects. I turned sound effects off and there was no freezing.

amber tide Jun 9, 2019, 11:29 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

thorn shard Jun 9, 2019, 11:31 PM

#

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8320 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3548 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R9 200 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 23.20.15017.3010
DirectX Driver Version: 23.20.15017.3010
Driver Date: 1 31 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon R9 200 Series
VendorID: 0x1002
DeviceID: 0x679a
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Logitech G430 Gaming

Memory:
RAM: 16341 Mb

amber tide Jun 9, 2019, 11:32 PM

#

Go through and update all of your drivers, your graphics driver is over a year out of date

pale pike Jun 9, 2019, 11:41 PM

#

see this also
https://steamcommunity.com/app/376210/discussions/17/1780513643843541491/

Skin Customization Freezing and Host Closed Connection Issues :: T...

Hey everyone, we are investigating the issue some users are experiencing with the character select and skin customization screens freezing, stuttering or otherwise degrading client performance. We believe that it's been narrowed down to the AMD Bulldozer line of CPUs, specifi...

amber tide Jun 9, 2019, 11:42 PM

#

@thorn shard

thorn shard Jun 9, 2019, 11:43 PM

#

thank you both, i do realize some of my drivers are out of date but i thought i updated em a while ago

amber tide Jun 9, 2019, 11:45 PM

#

yeah, last update is from January 2018 😄

#

But between updating the drivers see if that fixes it and if not, follow the link that Paco graciously provided

#

AMD is kinda funny with audio

fading mauve Jun 9, 2019, 11:46 PM

#

I'm having trouble where some servers show up and other servers don't. For example, EU servers 2&3 might show up but the US servers don't unless I spam refresh list and get lucky. I can sometimes bypass the trouble by joining one of my friends games to get a server that's not showing up, but if my friend isn't online I'm screwed.

amber tide Jun 9, 2019, 11:47 PM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

#

IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@fading mauve

fading mauve Jun 9, 2019, 11:50 PM

#

ok, that seems to have done it for now. I'll come back if I have problems again xD Thank you

amber tide Jun 9, 2019, 11:50 PM

#

You’re very welcome 😊 Welcome back to The Isle 😉

worthy mountain Jun 10, 2019, 1:34 AM

#

Idk where to post this so I’m sorry if this is the wrong place but I safe logged on US 1 about 30 minutes ago and I just clicked on US 1 again and it took me back to the selection screen, I didn’t die or anything I logged and it actually logged. So did I just like lose my Dino for no reason? Can someone help explain this

amber tide Jun 10, 2019, 1:35 AM

#

Could have glitched out when logging in and when you logged in your dino actually fell a distance to the ground, happens to my rex sometimes

#

But if you're back at the dino selection screen, that means it died

worthy mountain Jun 10, 2019, 1:36 AM

#

How though?

#

I watched it log

#

It didn’t die

amber tide Jun 10, 2019, 1:37 AM

#

Just a game glitch probably

worthy mountain Jun 10, 2019, 1:37 AM

#

😦

#

Ok

amber tide Jun 10, 2019, 1:37 AM

#

Or it might not be dead, try logging out, log into a different server and log back into us1

worthy mountain Jun 10, 2019, 1:40 AM

#

It’s dead from a glitch I guess I tried that ^

#

At least I wasn’t a rex or a giga

amber tide Jun 10, 2019, 1:40 AM

#

Yeah, sorry to hear that then

worthy mountain Jun 10, 2019, 1:42 AM

#

I hope they fix that glitch lol that’s rly annoying

brave lava Jun 10, 2019, 6:01 PM

#

my rex on EU1 is bugged. I cant walk forward instead i'm "glitching" backwards. When I don't move everything is "normal". I can join any official and non-official server without any issues, so this only concerns EU1

#

And now im dying of thirst and hunger

amber tide Jun 10, 2019, 6:01 PM

#

Bite a bunch of times and it should let you move after a while

brave lava Jun 10, 2019, 6:01 PM

#

will try

amber tide Jun 10, 2019, 6:02 PM

#

Sometimes its after a few, sometimes its after 40+ bites

brave lava Jun 10, 2019, 6:03 PM

#

logged in, was dead:) respawned as a rex and it's gone. thanks for your help

amber tide Jun 10, 2019, 6:04 PM

#

You're welcome in that case lol

woven fractal Jun 11, 2019, 4:11 AM

#

@rose wind go into the controls tab of your settings, select reset, and it should be Q by default.

amber tide Jun 11, 2019, 5:09 AM

#

If that doesn’t work, which probably won’t if his q isn’t working then try this;

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

somber fox Jun 11, 2019, 2:35 PM

#

my computer is shutting down and restarting sometimes after i join a server

amber tide Jun 11, 2019, 3:30 PM

#

Sorry to hear about your issue, unfortunately that means your computer either has a virus or it’s way below the minimum requirements to play the isle

#

@somber fox

somber fox Jun 11, 2019, 4:59 PM

#

virus is more likely

#

i play the game on epic settings with 60 FPS

amber tide Jun 11, 2019, 5:01 PM

#

Do a scan and let it sit scanning for a few hours

#

Can you follow this gif and paste your pc specs in the meantime?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

broken geyser Jun 12, 2019, 12:26 PM

#

📎 unknown.png

#

I have restarted my computer, restarted steam, validated game files, deleted the saved folder (%appdata%), even restored the saved folder. Same thing. Suggestions please?

#

I have also followed the help thread's advice concerning the fatal error upon start up, it has not fixed it. I am assuming I now have to redownload the entire game. Does doing so wipe every dino I have across the servers? I finally made it to full giga and would like to not have this happen.

broken geyser Jun 12, 2019, 12:53 PM

#

Well, trying the delete and reinstall method then, I guess.

amber tide Jun 12, 2019, 1:41 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@broken geyser

broken geyser Jun 12, 2019, 2:07 PM

#

@amber tide

#

I have already started reinstalling it

amber tide Jun 12, 2019, 2:28 PM

#

Your graphics driver is out of date by 3 years

#

And the graphics card is below the minimum requirements to play the isle, Change all of your settings to low and update every single driver on your laptop. Everything seems to be very out of date

#

@broken geyser

broken geyser Jun 12, 2019, 2:34 PM

#

All my settings are on low for all my games, and they run alright, including the isle

#

How would i go about the updates? Obviously not done so before.

amber tide Jun 12, 2019, 2:36 PM

#

That’s fine, however the isle is a very demanding game and very soon you won’t be able to play the isle anymore with that graphics card. You need to update your graphics card as it hasn’t been updated since that graphics card was released which is causing the fatal error

#

Okay so you’d go to the amd manufacturers website and look up your cards updates

#

I believe amd has an autodetect software, let me grab it for you

broken geyser Jun 12, 2019, 2:37 PM

#

Thank you very much!!

amber tide Jun 12, 2019, 2:38 PM

#

https://www.amd.com/en/support

#

Go to the bottom left of the page and it'll say Auto-Detect and Install Radeon Graphics Drivers for Windows - Download now

#

And download that

broken geyser Jun 12, 2019, 2:39 PM

#

Very much appreciated, Overpowered. Thank you! I don't know what I'd do if I could not play the Isle, it would drive me insane. Thanks again!

amber tide Jun 12, 2019, 2:40 PM

#

😄

#

When you open it, let it autodetect and install whatever updates it finds, then go into your Windows search bar and open up "Windows Update" and run that to find any updates for your drivers

blazing elm Jun 12, 2019, 9:47 PM

#

my friend keeps bsoding from playing the isle

#

any way to fix this?

#

the performance is fine

#

no lag or anything

#

just random bsods after every hour or so

amber tide Jun 12, 2019, 9:48 PM

#

Can you follow this gif and paste their pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

What is the error code for the bsod

blazing elm Jun 12, 2019, 9:51 PM

#

here

#

📎 unknown.png

#

the error code is this

#

and hes grabbing his specs rn

amber tide Jun 12, 2019, 9:52 PM

#

Okie doke, that error is usually caused by his drivers being out of date, but once he grabs the specs, we'll know for sure

idle glade Jun 13, 2019, 12:31 AM

#

anyone knows how can i see servers, im just seeing empty ones or sometimes none

amber tide Jun 13, 2019, 12:42 AM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@idle glade

idle glade Jun 13, 2019, 12:54 AM

#

@amber tide what does the comand base part do to the network, it refreshs it ?

amber tide Jun 13, 2019, 12:54 AM

#

Yes

idle glade Jun 13, 2019, 11:04 PM

#

tried it, but still nothgin, zero servers and rarely some emty one that i get disconnected upon joining them

amber tide Jun 13, 2019, 11:21 PM

#

You tried both options?

#

@idle glade

idle glade Jun 13, 2019, 11:43 PM

#

@amber tide yes

amber tide Jun 13, 2019, 11:51 PM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

See if that works, if it doesn't then a temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

#

Let me know after you've tried both

#

@idle glade

idle glade Jun 14, 2019, 12:02 AM

#

tried, all i get are some empty teutonic and like 5 more emty servers, with the previous method nothgin

amber tide Jun 14, 2019, 12:08 AM

#

That means your antivirus/firewall is blocking access. Go to your av/firewall and there should be an option for setting up exclusions

#

You would have to setup an exclusion for the isle and the shipping.exe’s

idle glade Jun 14, 2019, 1:21 AM

#

nothing, thanks anyway, its probably the conncetion to the place, im in mexico so maybe is that

amber tide Jun 14, 2019, 1:43 AM

#

The location has no relevance to being able to find servers, we have players from all over the world playing The Isle. A program on your computer is blocking access to the game

amber tide Jun 14, 2019, 3:22 AM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@dusty wigeon

dusty wigeon Jun 14, 2019, 3:34 AM

#

Well I’m in a server but I don’t see a Dino all I see are plants and I can hear ambience sounds but I can’t do anything

amber tide Jun 14, 2019, 3:36 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

dusty wigeon Jun 14, 2019, 3:40 AM

#

Ok now do I run the isle

#

Nope didn’t work

#

I’ll try again though

#

Nvm still the same

📎 image0.jpg

#

Oh well thank you for helping anyway

pale pike Jun 14, 2019, 3:59 AM

#

something is messing with your connection to the server @dusty wigeon, which is why you get kicked with this message. Try doing this below, it might help you.

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

also try adding The Isle to your anti virus/firewall exclusion list

#

oh just saw Overpowered already had you try the flush dns hmm

#

any other background application is running?

dusty wigeon Jun 14, 2019, 4:02 AM

#

None

amber tide Jun 14, 2019, 4:02 AM

#

Do the flush again since you got into the game after the first time

dusty wigeon Jun 14, 2019, 4:03 AM

#

Ok one sec

#

Ok now I’m restarting

#

Do I delete the save file too?

amber tide Jun 14, 2019, 4:06 AM

#

Sure just to be safe

dusty wigeon Jun 14, 2019, 4:11 AM

#

I LIVE!!!!

amber tide Jun 14, 2019, 4:11 AM

#

Yay! Welcome back to The Isle! Now roam free

#

@pale pike ty dad

dusty wigeon Jun 14, 2019, 4:12 AM

#

Thank y’all for helping!!

amber tide Jun 14, 2019, 4:12 AM

#

No problem 😉

pale pike Jun 14, 2019, 4:13 AM

#

eh I basically told him the same as you did, you take the credit sir

amber tide Jun 14, 2019, 4:13 AM

#

Yeah but we still appreciate you ^_^

dusty wigeon Jun 14, 2019, 4:14 AM

#

Yup!

wide prawn Jun 14, 2019, 6:26 AM

#

um i have a question on what to do if servers don't show up whenever i start the game

pale pike Jun 14, 2019, 6:26 AM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @wide prawn

#

do this

amber tide Jun 14, 2019, 6:26 AM

#

Nooooo he’s gonna beat me

pale pike Jun 14, 2019, 6:26 AM

#

PeepoDab

wide prawn Jun 14, 2019, 6:27 AM

#

ok thankyou i'm trying it now

#

umm ive restarted my isle and tried it on every number in settings on steam

amber tide Jun 14, 2019, 6:34 AM

#

Try this: Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

wide prawn Jun 14, 2019, 6:54 AM

#

still nothing sighh

pale pike Jun 14, 2019, 6:59 AM

#

try adding the game in your anti virus /firewall exclusion list @wide prawn

wispy flame Jun 14, 2019, 5:11 PM

#

Hello! I’m new to the game and I’m getting an error message when I start up my game saying
“The global cache shader cache file ‘C:/program Files(x86)/Steam/steamapps/common/TheIsle/Engine/GlobalShaderCache-PCD3D_SM4.bin’ is missing.

Said it was built to load COOKED content but it wasn’t found. I don’t really understand. Thanks to anyone who answers!

amber tide Jun 14, 2019, 5:12 PM

#

Sorry to be the bearer of bad news but that means your gpu can’t load the directx version needed for the isle

wispy flame Jun 14, 2019, 5:12 PM

#

Good thing I got another pc from brother ey

amber tide Jun 14, 2019, 5:13 PM

#

Yeah try using his pc and see. Unfortunately your computer doesn’t meet the minimum requirements to play

wispy flame Jun 14, 2019, 5:13 PM

#

Thank you! I’ll try it out

amber tide Jun 14, 2019, 5:13 PM

#

Sounds good, let me know how it works out

vale mesa Jun 14, 2019, 9:46 PM

#

is there a dev available to help me? i am having the issue of not being able to find specific servers and i have tried everything on line.

#

i am in general voice

pale pike Jun 14, 2019, 9:49 PM

#

Not a dev but I'll offer you the same assistance in this channel @vale mesa, here is something you can try

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

vale mesa Jun 14, 2019, 9:49 PM

#

tried that

pale pike Jun 14, 2019, 9:49 PM

#

if that doesn't work then you can try this

Try this: Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

vale mesa Jun 14, 2019, 9:49 PM

#

have not tried that

pale pike Jun 14, 2019, 9:50 PM

#

as well as adding the game to your anti virus / firewall exclusion list

vale mesa Jun 14, 2019, 9:50 PM

#

i turned both off

#

but im going to try the flushing and cache

pale pike Jun 14, 2019, 9:51 PM

#

those are my usual fixes for server issue but @amber tide perhaps have one more? i'm not sure

vale mesa Jun 14, 2019, 9:52 PM

#

i will be right back did the flush and reset

#

restarting now

#

thanks for the advise ill let you know if it works

amber tide Jun 14, 2019, 9:53 PM

#

The flushdns should work, if it doesn’t I have some more options for you to try

#

Please do 😉

vale mesa Jun 14, 2019, 10:06 PM

#

no luck i still cant find specific servers

amber tide Jun 14, 2019, 10:17 PM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

@vale mesa

vale mesa Jun 14, 2019, 10:18 PM

#

run as admin to be safe?

amber tide Jun 14, 2019, 10:18 PM

#

Yes

#

Always

#

goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

vale mesa Jun 14, 2019, 10:22 PM

#

that wroked but im not seeing servers i have dinoes on that i made with friends, i was able to get onto servers through join friend option but id like to play on those servers when they are not on.

amber tide Jun 14, 2019, 10:32 PM

#

Try changing the ping options, but if you can see servers through the steam browser that usually means a program is blocking the isle.exe

#

Were you able to include theisle.exe/shipping.exe as an exclusion to both your antivirus/firewall?

vale mesa Jun 14, 2019, 10:34 PM

#

ill try that again

vale mesa Jun 14, 2019, 10:55 PM

#

ok so i had to one uninstall my antivirus go back to just using the standard app launch as admin and the server check under steam app is showing 200 servers now, including one of the servers i played im about to check. my firewall is turned off all around

#

nope no luck

amber tide Jun 14, 2019, 11:11 PM

#

To just using the standard app? What do you mean by that

vale mesa Jun 14, 2019, 11:11 PM

#

not the ship[ping

#

shipping.exe

amber tide Jun 14, 2019, 11:12 PM

#

Try the shipping exe now

vale mesa Jun 14, 2019, 11:12 PM

#

i did nothing

amber tide Jun 14, 2019, 11:13 PM

#

Something else is still blocking it, especially after saying once you uninstalled the av more servers showed up

#

Try the flushdns steps again real quick

vale mesa Jun 14, 2019, 11:14 PM

#

i am also re installing

amber tide Jun 14, 2019, 11:20 PM

#

Reinstalling isn’t going to solve it since the steam browser can see the servers

neat thorn Jun 14, 2019, 11:22 PM

#

Desktop?

#

Try the other NIC if so. 😉

#

If not desktop, try uninstall and reinstall WiFi drivers

vale mesa Jun 14, 2019, 11:26 PM

#

its desktop with wifi but i am wired in

neat thorn Jun 14, 2019, 11:27 PM

#

If you're wired in, try the other ethernet port

#

Or try WiFi.

vale mesa Jun 15, 2019, 12:50 AM

#

ive tried everything people have suggested. i have even went as far as to just uninstall my AVS and turned off my firewall. I cant find any servers that i have palyed on thorugh my friends and now even new servers will not respond

amber tide Jun 15, 2019, 1:13 AM

#

Through the steam browser?

vale mesa Jun 15, 2019, 1:13 AM

#

yup

#

my only thought is its my IP provider which sounds stupid but im out of ideas

#

or just windows 10 being windows

amber tide Jun 15, 2019, 1:15 AM

#

@neat thorn any ideas?

#

Actually did you try running it off of WiFi only

vale mesa Jun 15, 2019, 1:15 AM

#

not yet ill try i have to find the password again

amber tide Jun 15, 2019, 1:17 AM

#

Try getting the password and trying that

vale mesa Jun 15, 2019, 1:23 AM

#

servers still do not respond

#

well they respond in game the like three that show up but again not the servers my friends play on

#

i apreciate the help buti give up

#

im just going to uninstall and wait for launch

honest river Jun 15, 2019, 4:08 AM

#

erm i have extreme lag like 10 fps all the time

amber tide Jun 15, 2019, 4:08 AM

#

Can you follow this gif and paste their pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest river Jun 15, 2019, 4:11 AM

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2808 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 6GB
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3086
DirectX Driver Version: 26.21.14.3086
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 50 Hz
DirectX Card: NVIDIA GeForce GTX 1060 6GB
VendorID: 0x10de
DeviceID: 0x1c03
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.04" x 11.26" (22.95" diag)
50.9cm x 28.6cm (58.3cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 16298 Mb

#

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1430176 Mb
Largest Free Hard Disk Block: 388471 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected
VR Headset: None detected

amber tide Jun 15, 2019, 4:13 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

if that doesn't work then you can try this

Try this: Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

honest river Jun 15, 2019, 4:24 AM

#

omg thank you

amber tide Jun 15, 2019, 4:38 AM

#

Haha you’re welcome 😃

#

Now go enjoy the isle!

amber raven Jun 15, 2019, 2:19 PM

#

@limpid fulcrum Ask in here.

amber tide Jun 15, 2019, 2:19 PM

#

o,0 a live one

#

@limpid fulcrum How can we help you

limpid fulcrum Jun 15, 2019, 2:25 PM

#

nevermind

amber tide Jun 15, 2019, 2:25 PM

#

Sounds good, hopefully you got it sorted

limpid fulcrum Jun 15, 2019, 2:25 PM

#

I think so yeah

amber tide Jun 15, 2019, 2:26 PM

#

Well, feel free to come back if it's not 😄

brittle perch Jun 16, 2019, 11:13 AM

#

How can i give myself puetra with commands if im admin
on a server

#

??

amber tide Jun 16, 2019, 11:30 AM

#

You can’t. You would need database access.

modern spear Jun 16, 2019, 12:32 PM

#

I forgot the solution to the shitty server list thing (just not finding specific servers), can anyone send it again?

amber tide Jun 16, 2019, 1:31 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

if that doesn't work then you can try this

Try this: Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@modern spear

modern spear Jun 16, 2019, 1:38 PM

#

the first one seems to have worked, thanks!

#

now it takes 3 minutes to load the servers though

tawdry lagoon Jun 16, 2019, 2:15 PM

#

Does anyone know the fix to this. My game was working perfectly fine before then I just started getting this yesterday. I have tried things such as verifying the integrity and reinstalling the game, but nothing has worked. Whilst doing the opening before the menu appears, this error appears and the game crashes.

📎 unknown.png

amber tide Jun 16, 2019, 3:07 PM

#

Can you follow this gif and paste their pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@tawdry lagoon

tawdry lagoon Jun 16, 2019, 3:07 PM

#

Sure

#

Computer Information:
Manufacturer: HP
Model: HP Pavilion Laptop 15-cd0xx
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A10-9620P RADEON R5, 10 COMPUTE CORES 4C+6G
CPU Family: 0x15
CPU Model: 0x65
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2495 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon (TM) 535DX
DirectX Driver Name: aticfx32.dll
Driver Version: 21.19.414.1280
DirectX Driver Version: 21.19.414.1280
Driver Date: 3 19 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R5 Graphics
VendorID: 0x1002
DeviceID: 0x9874
Revision: 0xca
Number of Monitors: 1
Number of Logical Video Cards: 1
Crossfire Detected (2 GPUs)
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek High

Memory:
RAM: 7642 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952605 Mb
Largest Free Hard Disk Block: 573297 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

#

Just realised how bad my laptop is xD

amber tide Jun 16, 2019, 3:09 PM

#

Yeah lol it's way below minimum requirements and the drivers are out of date by 2 years

tawdry lagoon Jun 16, 2019, 3:09 PM

#

Oh okay

amber tide Jun 16, 2019, 3:09 PM

#

Update all of your drivers and put all of the settings to low

tawdry lagoon Jun 16, 2019, 3:09 PM

#

It was working perfectly fine just the other day though

#

Will do

#

Thanks

amber tide Jun 16, 2019, 3:10 PM

#

Yeah but unfortunately since it's under the minimum requirements, it can stop working for no reason at any point in time

tawdry lagoon Jun 16, 2019, 3:10 PM

#

Yeah, I need a new pc

amber tide Jun 16, 2019, 3:10 PM

#

that's why there's min requirements to play, but we'll try all of our available options to get you back on track to play

tawdry lagoon Jun 16, 2019, 3:11 PM

#

Thank you very much though ❤

amber tide Jun 16, 2019, 3:11 PM

#

😄

#

Update the drivers, put the settings to low, let me know if that fixes it.

#

If it doesn't, then try this

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

tawdry lagoon Jun 16, 2019, 3:13 PM

#

Okay, will do. Thanks for the help
Edit: I have decided that I am just going to wait till I get a better pc. One that actually meets the requirements xD Thanks though.

amber tide Jun 16, 2019, 3:37 PM

#

You sure? We can probably get you back on the isle

tawdry lagoon Jun 16, 2019, 3:37 PM

#

Yeah

#

I am really busy irl at the moment anyway

amber tide Jun 16, 2019, 3:37 PM

#

Okie doke, well if you ever have free time and want to try it, just come back 😄

tawdry lagoon Jun 16, 2019, 3:41 PM

#

Will do. Thanks

ruby vale Jun 16, 2019, 6:23 PM

#

Fatal error: [File:Unknown] [Line: 826]
Rendering thread exception:
Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000000

0x0000000000000000 UnknownFunction []
0x00007ffb11e57b6e d3d11.dll!UnknownFunction []
0x00007ffb11e00970 d3d11.dll!UnknownFunction []
0x00007ffb11dfc667 d3d11.dll!UnknownFunction []
0x00007ffb11dea51b d3d11.dll!UnknownFunction []
0x00007ffb11deb7a0 d3d11.dll!UnknownFunction []
0x00007ffb11de85ec d3d11.dll!UnknownFunction []
0x00007ffb11e08000 d3d11.dll!UnknownFunction []
0x00007ffb11e0f5bc d3d11.dll!UnknownFunction []
0x00007ffae346446c DiscordHook64.dll!UnknownFunction []
0x00007ffae3468219 DiscordHook64.dll!UnknownFunction []
0x00007ffae347283e DiscordHook64.dll!UnknownFunction []
0x00007ff64403c677 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff644043fea TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff64446125b TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff64445ee56 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff6445c4c7c TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff6445c6a51 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff643af1743 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff644480b42 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff644480bc8 TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff643c02b4b TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ff643c0008c TheIsle-Win64-Shipping.exe!UnknownFunction []
0x00007ffb16ac4034 KERNEL32.DLL!UnknownFunction []
0x00007ffb18d73691 ntdll.dll!UnknownFunction []

^^ getting this upon opening the game

amber tide Jun 16, 2019, 6:25 PM

#

Can you follow this gif and paste their pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

That error is usually from having out of date drivers, even if its something that doesnt seem it would affect it

#

Like windows update, graphics, sound

ruby vale Jun 16, 2019, 6:27 PM

#

Computer Information:
Manufacturer: TOSHIBA
Model: Satellite S50t-C
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x3d
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 2394 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 5500
DirectX Driver Name: igdumdim32.dll
Driver Version: 20.19.15.4963
DirectX Driver Version: 20.19.15.4963
Driver Date: 2 21 2018
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics 5500
VendorID: 0x8086
DeviceID: 0x1616
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.58" x 7.64" (15.55" diag)
34.5cm x 19.4cm (39.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Conexant SmartAudio H

Memory:
RAM: 8106 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 101331 Mb
Largest Free Hard Disk Block: 14301 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide Jun 16, 2019, 6:28 PM

#

Steam is trying to use your integrated graphics card instead of your dedicated gpu

#

https://gaming.stackexchange.com/questions/72567/can-i-force-steam-to-use-my-nvidia-gpu-instead-of-the-integrated-intel-card

Arqade

Can I force Steam to use my Nvidia GPU instead of the integrated I...

I have 2 graphics cards in my laptop (Alienware M11X); the first is the default Intel graphics card, and the second is a high perf Nvidia card.

I would like to play my Steam games with the Nvidia ...

ruby vale Jun 16, 2019, 6:28 PM

#

it was working fine for the past 3-4 months until now

#

i didnt even know i had a dedicated gpu, and since that guide's for nvidia i dont exactly know what to do

amber tide Jun 16, 2019, 6:37 PM

#

What’s your main gpu

ruby vale Jun 16, 2019, 6:37 PM

#

Intel(R) HD Graphics 5500

amber tide Jun 16, 2019, 6:38 PM

#

that's the integrated graphics card

ruby vale Jun 16, 2019, 6:38 PM

#

i have no idea what my main gpu is

#

im pretty sure i dont have one

amber tide Jun 16, 2019, 6:38 PM

#

almost every computer nowadays has one, give me a sec

#

Open the "Run" dialog box from the start menu and type in dxdiag

#

then click on the display tab and it'll show you

ruby vale Jun 16, 2019, 6:40 PM

#

📎 unknown.png

amber tide Jun 16, 2019, 6:40 PM

#

rip

ruby vale Jun 16, 2019, 6:40 PM

#

yeah lol

amber tide Jun 16, 2019, 6:41 PM

#

You might not be able to play anymore then, but we'll try our hardest to get you back on

#

Open up Windows Update and do an update for every driver

ruby vale Jun 16, 2019, 7:46 PM

#

@amber tide it worked, it's running now :)

amber tide Jun 16, 2019, 7:47 PM

#

Yay! Welcome back!

willow herald Jun 17, 2019, 2:47 AM

#

hey. i try to play progression and all i get is this but other modes run fine.. thoughts?

📎 unknown.png

amber tide Jun 17, 2019, 3:21 AM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

@willow herald

willow herald Jun 17, 2019, 3:24 AM

#

giving it a go

amber tide Jun 17, 2019, 3:38 AM

#

Any luck?

proud crater Jun 17, 2019, 3:41 AM

#

progression is broken and won't work

willow herald Jun 17, 2019, 4:33 AM

#

nayh it didn't work

amber tide Jun 17, 2019, 6:01 AM

#

Might just be what grievous said, I’ve never tried to join a progression server

honest river Jun 17, 2019, 9:04 AM

#

Hy, I have a problem with the game,
I'm stuck on the loading screen, it doesn't load, the menu very slowly appears and has a super lag.
Nothing happens, no answer to clicking, only if I alt+tab.
Could you help me?

#

Computer Information:
Manufacturer: MSI
Model: MS-7979
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3192 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon (TM) R9 380 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.11015.5009
DirectX Driver Version: 26.20.11015.5009
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon (TM) R9 380 Series
VendorID: 0x1002
DeviceID: 0x6939
Revision: 0xf1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.00" x 11.26" (22.91" diag)
50.8cm x 28.6cm (58.2cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Hangszórók (Realtek High Defini

Memory:
RAM: 8155 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2021696 Mb
Largest Free Hard Disk Block: 763215 Mb
OS Install Date: jan. 01 1970
Game Controller: None detected
VR Headset: None detected

honest river Jun 17, 2019, 12:48 PM

#

Have you tried going into the game properties and verifying the game integrity? There may be some corrupt files that need to be redownloaded

#

@honest river

honest river Jun 17, 2019, 1:23 PM

#

yes, im already reinstall the game 3 times

amber tide Jun 17, 2019, 2:08 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

@honest river

autumn zenith Jun 17, 2019, 2:12 PM

#

Hello, i just bought the game for my friend and i wanted to play it with him but it says he doesnt meet the requirements but i looked at his pc and he does have everything that is required

amber tide Jun 17, 2019, 2:15 PM

#

Can you follow this gif and paste their pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

autumn zenith Jun 17, 2019, 2:16 PM

#

yup

#

Manufacturer: System manufacturer
Mode
Model: System Product Name
Format: Stationary
No input through touch recorded

Processor Information:
CPU Provider: GenuineIntel
CPU Brand: Intel (R) Pentium (R) CPU G4560 @ 3.50GHz
Processor family: 0x6
Processor model: 0x9e
Processor revision: 0x9
Processor type: 0x0
Speed: 3504 MHz
4 logical processors
2 physical processors
Hypertension: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Not supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Not supported
CMPXCHG16B: Supported
LAHF / SAHF: Supported
PrefetchW: Not supported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Encrypted delivery codes: Supported 311 0x0 0x0 0x0

Video cards:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX driver name: nvldumd.dll
Driver version: 26.21.14.3086
DirectX driver version: 26.21.14.3086
Driver Date: 5.22.2019
OpenGL version: 4.6
Depth of desktop color: 32 bits per pixel
Screen refresh rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
Supplier ID: 0x10th
Device ID: 0x1c82
Revision: 0xa1
Number of displays: 1
Number of logical video cards: 1
No SLI or Crossfire detected
Resolution on main screen: 1920 x 1080
Desktop resolution: 1920 x 1080
Main Screen Size: 20.91 "x 11.73" (23.94 "Diag)
53.1cm x 29.8cm (60.8cm diag)
Main bus: PCI Express 16x
Main VRAM: 4095 MB
Supported MSAA modes: 2x 4x 8x

Sound Card:
Audio device: Earphone (HyperX Virtual Surr

Remind:
RAM: 8136 MB

Various:
Interface language: English
Media type: DVD
Total hard disk space available: 2020702 MB
Largest available hard drive block: 898664 MB
Installation date for OS: Jan 01 1970
Game controls: None found
VR headset: None registered

amber tide Jun 17, 2019, 2:17 PM

#

What is exactly happening?

autumn zenith Jun 17, 2019, 2:17 PM

#

so he starts the game

#

it runs perfectly

#

untill he is on the main screen where he chooses play etc

#

but he cant find any servers because the game says " your pc doesnt meet the requirements to play"

amber tide Jun 17, 2019, 2:18 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

if that doesn't work then you can try this

Try this: Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

honest river Jun 17, 2019, 2:20 PM

#

Done, but not work for me :\ @amber tide

amber tide Jun 17, 2019, 2:21 PM

#

You did both steps from the time I pasted them?

honest river Jun 17, 2019, 2:21 PM

#

yes, exactly 😃

amber tide Jun 17, 2019, 2:21 PM

#

You couldn't have done both steps in 2 minutes

autumn zenith Jun 17, 2019, 2:26 PM

#

We just did both and none worked

honest river Jun 17, 2019, 2:28 PM

#

Open File Explorer from the taskbar. Select View > Options > Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK. Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder. At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder. <- This steps is done.

autumn zenith Jun 17, 2019, 2:29 PM

#

does this work?

honest river Jun 17, 2019, 2:30 PM

#

nope 😄

autumn zenith Jun 17, 2019, 2:32 PM

#

@amber tide we did it twice to see if we wrote wrong but it didnt work again.

amber tide Jun 17, 2019, 2:56 PM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

@autumn zenith

#

https://steamcommunity.com/app/376210/discussions/17/1780513643843541491/

Skin Customization Freezing and Host Closed Connection Issues :: T...

Hey everyone, we are investigating the issue some users are experiencing with the character select and skin customization screens freezing, stuttering or otherwise degrading client performance. We believe that it's been narrowed down to the AMD Bulldozer line of CPUs, specifi...

#

@honest river

autumn zenith Jun 17, 2019, 3:00 PM

#

i have to wait for my friend ill update asap

#

That didnt work eather

#

Maybe he's not meeting the requirements arent same but idk i checked it seemed like he had what it needs, im not an expert so check if you havent

amber tide Jun 17, 2019, 3:13 PM

#

Hmm, give me a few to look into some things

honest river Jun 17, 2019, 3:15 PM

#

still not working for me :\

amber tide Jun 17, 2019, 3:17 PM

#

Have you ever been able to play the isle @honest river ?

autumn zenith Jun 17, 2019, 3:18 PM

#

here are the details on his PC

#

Manufacturer: System manufacturer
Mode
Model: System Product Name
Format: Stationary
No input through touch recorded

Processor Information:
CPU Provider: GenuineIntel
CPU Brand: Intel (R) Pentium (R) CPU G4560 @ 3.50GHz
Processor family: 0x6
Processor model: 0x9e
Processor revision: 0x9
Processor type: 0x0
Speed: 3504 MHz
4 logical processors
2 physical processors
Hypertension: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Not supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Not supported
CMPXCHG16B: Supported
LAHF / SAHF: Supported
PrefetchW: Not supported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Encrypted delivery codes: Supported 311 0x0 0x0 0x0

Video cards:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX driver name: nvldumd.dll
Driver version: 26.21.14.3086
DirectX driver version: 26.21.14.3086
Driver Date: 5.22.2019
OpenGL version: 4.6
Depth of desktop color: 32 bits per pixel
Screen refresh rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
Supplier ID: 0x10th
Device ID: 0x1c82
Revision: 0xa1
Number of displays: 1
Number of logical video cards: 1
No SLI or Crossfire detected
Resolution on main screen: 1920 x 1080
Desktop resolution: 1920 x 1080
Main Screen Size: 20.91 "x 11.73" (23.94 "Diag)
53.1cm x 29.8cm (60.8cm diag)
Main bus: PCI Express 16x
Main VRAM: 4095 MB
Supported MSAA modes: 2x 4x 8x

Sound Card:
Audio device: Earphone (HyperX Virtual Surr

Remind:
RAM: 8136 MB

Various:
Interface language: English
Media type: DVD
Total hard disk space available: 2020702 MB
Largest available hard drive block: 898664 MB
Installation date for OS: Jan 01 1970
Game controls: None found
VR headset: None registered

honest river Jun 17, 2019, 3:18 PM

#

nope 😄 never

amber tide Jun 17, 2019, 3:19 PM

#

@autumn zenith How old is the computer? It looks like he bought a old computer and put in a semi new graphics card into it

#

@honest river You're well below the minimum requirements to play the game, that's why your computer is having a hard time opening the isle, I've tried different options to try to get it to run but your computer is almost 5 years old

#

I'll continue to try to find options for you Dani93, but I can't promise anything, your best bet would be to request a refund through steam

#

If @neat thorn @pale pike have any ideas, we'd love your wisdom 😉

honest river Jun 17, 2019, 3:23 PM

#

thank you 😃

#

oh and my pc is 3 years old

amber tide Jun 17, 2019, 3:26 PM

#

The i5-6500 and the graphics card were released in 2015

honest river Jun 17, 2019, 3:29 PM

#

oh, i see 😄

autumn zenith Jun 17, 2019, 3:33 PM

#

@amber tide he said his pc is 2 years old

honest river Jun 17, 2019, 3:35 PM

#

📎 wtf1.jpg

#

My Config:

CPU Brand: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
Driver: AMD Radeon (TM) R9 380 Series

storm sun Jun 17, 2019, 7:06 PM

#

Is there a known issue w/ AMD chipset and getting stuck on dino customization on server connect?

autumn zenith Jun 17, 2019, 7:42 PM

#

Nothing helps, its just my friends PC that doesn't meet the requirements, anyways i really appreciate the help i got from everybody really fast replies and yeah thanks!

amber tide Jun 17, 2019, 7:53 PM

#

@storm sun Try following this link for the freezes

#

https://steamcommunity.com/app/376210/discussions/17/1780513643843541491/

Skin Customization Freezing and Host Closed Connection Issues :: T...

Hey everyone, we are investigating the issue some users are experiencing with the character select and skin customization screens freezing, stuttering or otherwise degrading client performance. We believe that it's been narrowed down to the AMD Bulldozer line of CPUs, specifi...

#

@autumn zenith Can you tell him to maybe unplug his headset real quick and try it again

autumn zenith Jun 17, 2019, 8:00 PM

#

sure

#

brb

#

im sorry try just playing the game or doing the steps you told me to do ?

amber tide Jun 17, 2019, 8:02 PM

#

Just telling him to unplug his headset, and also tell him to redo these steps:

#

He tried the shipping.exe correct?

autumn zenith Jun 17, 2019, 8:02 PM

#

yup

#

we did everything

amber tide Jun 17, 2019, 8:03 PM

#

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

Redo that step after unplugging

autumn zenith Jun 17, 2019, 8:04 PM

#

by reboot you mean restart right?

amber tide Jun 17, 2019, 8:04 PM

#

Correct

autumn zenith Jun 17, 2019, 8:04 PM

#

ill update when hes done with his game :3

amber tide Jun 17, 2019, 8:04 PM

#

Sounds good, I'm gonna keep researching different things

autumn zenith Jun 17, 2019, 8:04 PM

#

thanks

#

!

autumn zenith Jun 17, 2019, 8:51 PM

#

He just did it and that didnt work aswell

#

Overpowered, is there a chance to talk about something

#

is it possible that he cant run the game because he has steam and all his games on his c instead of his main disc ?

amber tide Jun 17, 2019, 9:06 PM

#

It’s definitely something to try at this point

autumn zenith Jun 17, 2019, 9:07 PM

#

could you help out how does he move the game does he just cut it and paste in his main disc ?

amber tide Jun 17, 2019, 9:40 PM

#

He can try that but he’ll most likely have to uninstall the isle and reinstall it

#

I’ve never tried cutting and pasting to different directories, it’s usually all reinstalls

autumn zenith Jun 17, 2019, 9:42 PM

#

he juset reinstalled it

amber tide Jun 17, 2019, 10:05 PM

#

Did that fix it? @autumn zenith

autumn zenith Jun 17, 2019, 11:25 PM

#

He went to sleep

#

...

tawdry fractal Jun 18, 2019, 12:07 AM

#

📎 Snapchat-498348419.jpg

#

📎 20190617_201053.jpg

pale pike Jun 18, 2019, 12:13 AM

#

let us know your system specification @tawdry fractal , follow this and copy and paste the results here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

It usually indicates that your GPU doesn't support directx11 iirc.

tawdry fractal Jun 18, 2019, 12:20 AM

#

Computer Information:
Manufacturer: Hewlett-Packard
Model: HP Pavilion TS Sleekbook 14
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Celeron(R) CPU 877 @ 1.40GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 1397 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: igdumd32.dll
Driver Version: 9.17.10.4459
DirectX Driver Version: 9.17.10.4459
Driver Date: 5 19 2016
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x106
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 12.17" x 6.81" (13.94"

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 3986 Mb

#

I do have a PC but its currently at my grandparents and I moved out and cant get them to allow me to have it for some reason so I'm stuck using an awful laptop

amber tide Jun 18, 2019, 12:23 AM

#

Yeah sorry unfortunately that pc is way under the minimum so you wouldn’t be able to play without a new pc, sorry again

tawdry fractal Jun 18, 2019, 12:23 AM

#

It's alright thank you anyways have a good day ☺

amber tide Jun 18, 2019, 12:24 AM

#

We hope you do too!

worthy mountain Jun 18, 2019, 4:08 AM

#

Hi I have a stupid question.... Me and my friend play together in the same room because we're IRL friends, and sometimes she hears sounds ingame that I don't hear... but I am right next to her.. any reasons why? Like we'll be nesting together and she hears a roar on her screen and I don;t hear it threw my screen.. just curioussss

amber tide Jun 18, 2019, 4:09 AM

#

It's just one of those random things that occurs from time to time

#

The sound is also kind of spotty with amd processors

worthy mountain Jun 18, 2019, 4:15 AM

#

Its just weird because my computer is better than hers

shy arrow Jun 19, 2019, 3:18 AM

#

I'm having a bit of a problem
everytime i start the isle i get a fatal error and it closes
i've reinstalled and i have validated the files

don't know what happened as I have played it just fine a couple of days ago

#

also i have no mods installed

amber tide Jun 19, 2019, 3:36 AM

#

let us know your system specifications, follow this and copy and paste the results here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

amber tide Jun 19, 2019, 3:52 AM

#

@shy arrow

shy arrow Jun 19, 2019, 4:13 AM

#

I got it to work after I reset the winsock (winstock??) And restarted the comp

amber tide Jun 19, 2019, 4:24 AM

#

Okay cool

honest river Jun 19, 2019, 11:38 AM

#

i know that if i logg out and relogg in this would be fixed but still wanted to inform the devs about this.

📎 glitch.png

#

the grass seems to be floating...

#

moreover i logged in again and the glitche remained

#

glitch*

#

so maybe its the servers fault

#

im on isla nycta 1

modern spear Jun 19, 2019, 11:55 AM

#

that is just the map being buggy afaik, it is not just on one specific server

#

also this would probably belong in #401465476661641217

vale mesa Jun 19, 2019, 1:02 PM

#

so i was on here before with an issue of servers not responding from the steam app server veiwer and i could not search for servers in game, i have found that if the game is open they will not respond from the viewer but if the game is not launched and you join the server then it will launch the game and place you into the server. hope this helps people in the future with the same issues

shy arrow Jun 19, 2019, 1:33 PM

#

well the isle is back to giving me a fatal error again
here are my steam specifications

#

Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 5576
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G
CPU Family: 0x15
CPU Model: 0x65
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2994 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R7 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 23.20.808.1024
DirectX Driver Version: 23.20.808.1024
Driver Date: 1 26 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R7 Graphics
VendorID: 0x1002
DeviceID: 0x9874
Revision: 0xcc
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 11724 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 939174 Mb
Largest Free Hard Disk Block: 686426 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide Jun 19, 2019, 3:29 PM

#

Your drivers are out of date and that graphics card is grossly under the minimum requirements

#

@shy arrow

#

Update all of your computers drivers, restart the computer and open the isle

shy arrow Jun 19, 2019, 3:40 PM

#

i'll give it a try
and thanks
(my graphics card has ran it fine so far, the crashed just started yesterday and i have over 400 hours on the game)

amber tide Jun 19, 2019, 3:41 PM

#

yeah unfortunately the game is always evolving, and whenever something is under the minimum requirements, it can stop working at any time for no reason at all. But update everything and try it again.

If that doesn't work after updating then use this exe:
Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

shy arrow Jun 19, 2019, 4:10 PM

#

now i got this error

📎 2bddd58b582c40e276ffd4f7990177e6.png

amber tide Jun 19, 2019, 4:12 PM

#

From the shipping.exe?

shy arrow Jun 19, 2019, 4:14 PM

#

Yup

amber tide Jun 19, 2019, 4:14 PM

#

What happened with the regular exe?

shy arrow Jun 19, 2019, 4:15 PM

#

both gave me this error

amber tide Jun 19, 2019, 4:16 PM

#

When you updated the driver, did you update all of your computer drivers as well?

shy arrow Jun 19, 2019, 4:17 PM

#

yes

amber tide Jun 19, 2019, 4:17 PM

#

On your keyboard, press the Windows logo key and R at the same time, to start the Run box.
2) Type dxdiag and click OK.
3) You can see the DirectX Version under the System tab, What's the version you have downloaded

shy arrow Jun 19, 2019, 4:17 PM

#

it's 12

#

version 12

amber tide Jun 19, 2019, 4:18 PM

#

Did you restart your computer after updating everything?

shy arrow Jun 19, 2019, 4:18 PM

#

yes

amber tide Jun 19, 2019, 4:21 PM

#

Okay, go back to the dxdiag but this time go into the Display tab

#

And on the right side it should say Drivers with all of the information under it.
What does the Feature Levels: say?

shy arrow Jun 19, 2019, 4:23 PM

#

📎 15d5f71e563d35217e17bfa9abdfca17.png

#

should i try doing a clean uninstall?

amber tide Jun 19, 2019, 4:25 PM

#

Okay so essentially what we've done was updated the system to give us an actual error, the problem is that with the integrated graphics driver, it doesn't support feature level 10, or it would have popped up in that spot, and that's why it's just kind of randomly stopped

#

Go to your desktop, and right click and screenshot the options that pop up

shy arrow Jun 19, 2019, 4:28 PM

#

📎 119cfbb2f1c0f4ec7878974ea5ef71a0.png

amber tide Jun 19, 2019, 4:28 PM

#

rip, alright we're gonna try one last thing that might save it I hope!

#

Go to this website and install the AMD autodetect, it will automatically detect what you need that's missing and let you install them

#

https://www.amd.com/en/support

#

From the newest pc specs update you posted, the driver wasn't updated, so either the update didn't stick, it was a wrong update, or the driver itself just hasn't had any updates released

shy arrow Jun 19, 2019, 4:30 PM

#

ofc this happens lol
i find the one thing that cures my depression and sink 400 hours into it and then it is ripped from me

I'll give that a try, thank you so much for your patience and help

amber tide Jun 19, 2019, 4:30 PM

#

No problem, that's what I'm here for.

#

I just helped someone with the same issue through private messages, minus the feature level 10 bit, and he updated everything and it worked after. SO fingers crossed for you 😉

shy arrow Jun 19, 2019, 4:32 PM

#

so bizarre
i go one day without playing it and play another game and it seems like it got jealous and decides not to work lol

amber tide Jun 19, 2019, 4:32 PM

#

lol

shy arrow Jun 19, 2019, 5:07 PM

#

well i tried that, reupdated the drivers and restarted the comp
I got hopeful as it let me log into a server
annd... then fatal error again

amber tide Jun 19, 2019, 5:08 PM

#

Use the shipping.exe now

shy arrow Jun 19, 2019, 5:09 PM

#

fatal error

amber tide Jun 19, 2019, 5:21 PM

#

Yeah, i'm sorry I'm all out of options at this point besides grabbing a dedicated gpu, since integrated doesn't really work with the game

#

Maybe @neat thorn or @pale pike have other suggestions

shy arrow Jun 19, 2019, 5:35 PM

#

i'm trying a clean install right now to see if that works

#

if they have any options i'll take them

amber tide Jun 19, 2019, 5:35 PM

#

Sure, keep us updated on how that goes

modern spear Jun 19, 2019, 6:02 PM

#

I have problems with finding servers. I had to set the max pings per minute down to 250 to find the servers I wanted, but then it took 3-6 minutes to load the servers and now, a day later, it doesn't work at all again. I also tried the /flushdns and netsh winsock reset, which seemed to help at first but after I got back to the main menu because the server was full I couldn't find it again

amber tide Jun 19, 2019, 6:05 PM

#

Interesting.. use this exe:
Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

modern spear Jun 19, 2019, 6:08 PM

#

it found the server there

amber tide Jun 19, 2019, 6:08 PM

#

weird, sounds like a program is somewhat interrupting the original exe

modern spear Jun 19, 2019, 6:08 PM

#

hm

amber tide Jun 19, 2019, 6:08 PM

#

Make a shortcut to the shipping exe on the desktop and use that to load

modern spear Jun 19, 2019, 6:09 PM

#

ye I did that

#

thanks for helping!

amber tide Jun 19, 2019, 6:09 PM

#

You're welcome 😄

digital bison Jun 19, 2019, 6:27 PM

#

So i logged back in and i'm unable to attack. I haven't changed any settings since i logged 7 hours ago. My mouse is completely fine and working only when i press esc in the game or on the game's start screen

amber tide Jun 19, 2019, 6:27 PM

#

Open File Explorer from the taskbar. Select View > Options > Change folder and search options. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK. Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder. At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder

shy arrow Jun 19, 2019, 6:49 PM

#

@amber tide
Got it to work! Turns out it fatal errors if I have discord and the isle running at the same time. Weird.

amber tide Jun 19, 2019, 6:50 PM

#

That's a very weird thing to trigger it, but i'm glad you got it and wrote back to us! Thank you! I'll keep it in my back pocket for anyone with the same issue!

stiff willow Jun 19, 2019, 7:21 PM

#

????

📎 unknown.png

amber tide Jun 19, 2019, 7:32 PM

#

let us know your system specifications, follow this and copy and paste the results here

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

amber tide Jun 19, 2019, 7:52 PM

#

@stiff willow

stiff willow Jun 19, 2019, 7:58 PM

#

It working

#

now

vale mesa Jun 19, 2019, 8:01 PM

#

hey @amber tide good news

amber tide Jun 19, 2019, 8:02 PM

#

?

vale mesa Jun 19, 2019, 8:02 PM

#

so i was on here before getting help and i figured out a fix for my issue

#

launch a server from the steam server viewer while the game is not launched and it should launch the game and place you into a server

#

also i had to open a port on the router

amber tide Jun 19, 2019, 8:03 PM

#

Yeah we went over the steam browser thing

vale mesa Jun 19, 2019, 8:04 PM

#

yup so i think the firewall on the router was what was blocking the game to a point

#

hopefully that little work around will help people who may have the same issues as me

vague oyster Jun 19, 2019, 9:11 PM

#

Help!!

📎 20190619_171023.jpg

#

Happens every time i try to get on

pale pike Jun 19, 2019, 9:15 PM

#

try and do this @vague oyster

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

vague oyster Jun 19, 2019, 9:17 PM

#

Ok trying now

#

And I was around in the DOS days, the command prompt feels like home lol

amber tide Jun 19, 2019, 9:18 PM

#

👍

vague oyster Jun 19, 2019, 9:37 PM

#

It worked thank you so much!

amber tide Jun 19, 2019, 9:39 PM

#

Welcome back to jurrasic..... The Isle.. I meant the isle

idle swift Jun 20, 2019, 3:58 AM

#

My right click for the dryo isnt working to make a burrow. All i did was edit the controller, and now it doesnt work. How can i check the controls/config for keyboard & mouse?

scarlet yacht Jun 20, 2019, 4:02 AM

#

@idle swift, make sure that you're in a area where a burrow can be made, this can be determined if the a message has been sent saying "burrow cannot be made", I've had similar problems when placing things like nests too- and I've solved it by using the attack button

idle swift Jun 20, 2019, 4:02 AM

#

that message doesnt pop up for me

#

it does for nesting not for burrow

pale pike Jun 20, 2019, 4:03 AM

#

@idle swift you can reset your keybind by follow this :
Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

If you just want to manually edit the file it should be somewhere in the WindowNoEditors folder

scarlet yacht Jun 20, 2019, 4:04 AM

#

Ye- you can check/change the controls you have set for it in the settings panel

idle swift Jun 20, 2019, 4:04 AM

#

there is no option to change burrowing in the settings. imma try what el paco said.

scarlet yacht Jun 20, 2019, 4:06 AM

#

Alrighty- good luck!

#

When burrowing I've always held right click, instead of just clicking it-

cunning valve Jun 20, 2019, 4:07 AM

#

same

scarlet yacht Jun 20, 2019, 4:08 AM

#

Not sure if that's effecting your ability to place a burrow- if what El Paco suggested didn't work, try that

idle swift Jun 20, 2019, 4:08 AM

#

yeah thats what i ment

#

@pale pike if i delete saved folder, will that delete any saved dino

pale pike Jun 20, 2019, 4:09 AM

#

No, only your settings

idle swift Jun 20, 2019, 4:09 AM

#

ok

pale pike Jun 20, 2019, 4:09 AM

#

dinos are saved on the server, not on your computer

idle swift Jun 20, 2019, 4:10 AM

#

Ok, will try tomorrow, thx everyone!

scarlet yacht Jun 20, 2019, 4:10 AM

#

Hope you fix your problem!

cold parcel Jun 20, 2019, 9:11 AM

#

hi, i have a big problem. i can´t sniff in the game. i try really all to fix it, but the function don´t exists in my game settings. i had new installed, i have deleted some datas, but nothing happend. i tryed manuell updated on steam - nothing works.

pale pike Jun 20, 2019, 9:15 AM

#

type %localappdata% in your task bar search box and press enter.
scroll down to the isle, open it and delete the "saved" folder.
@cold parcel

cold parcel Jun 20, 2019, 9:19 AM

#

omg thank you! i tryed the same, but it doesnt works. i think was the wrong folder. now it works! ❤

pale pike Jun 20, 2019, 9:21 AM

#

have fun sniffing around wave

radiant quail Jun 20, 2019, 11:46 AM

#

whenever i got to play the isle it says i need a uncooked version idk wat that means and wat to do about it

radiant quail Jun 20, 2019, 1:38 PM

#

📎 image0.jpg

#

can someone plz help

scarlet yacht Jun 20, 2019, 2:25 PM

#

Means your graffics card isn't supported I believe

#

@radiant quail

#

your gpu can’t load the directx version needed for the isle, cause your computer doesn't meet minimum requirements

radiant quail Jun 20, 2019, 2:29 PM

#

;-;

#

it said about a uncooked version? is there anyway to get that

amber tide Jun 20, 2019, 2:31 PM

#

Cookie just told you

#

You need to buy a new graphics card

radiant quail Jun 20, 2019, 2:33 PM

#

ok

honest river Jun 20, 2019, 3:18 PM

#

Hello

#

I wanted to buy the Isle on steam but it kept saying my info was incorrect when with the same info I was able to buy a lot of stuff on Amazon

#

And I have over 5k on it

kind rover Jun 20, 2019, 3:19 PM

#

I think that’s a question for steam or your credit card company

honest river Jun 20, 2019, 3:20 PM

#

@kind rover thanks

gleaming rain Jun 20, 2019, 5:15 PM

#

I can't find the offical servers... neighter the US nor the EU ones.
I tried to search without any filterchecks on the right but nothing worked... I see other server though... any idea what happened... I played 2 hours ago... and everything was fine.

amber tide Jun 20, 2019, 5:20 PM

#

Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.
IF that doesn't work, follow this:

Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

#

@gleaming rain

gleaming rain Jun 20, 2019, 5:48 PM

#

@amber tide both didn't work... :/

amber tide Jun 20, 2019, 5:56 PM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

@gleaming rain

#

A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

scarlet yacht Jun 20, 2019, 6:04 PM

#

@gleaming rain try just having the official box checked off, press refresh a few times, because it's random on which server may show up, mines finicky with finding servers, so I have to press refresh quite a few times

#

Oop, whoever I accidentally pinged, I'm sorry 😂

gleaming rain Jun 20, 2019, 6:12 PM

#

@amber tide Thx I could join the Server via Steam

amber tide Jun 20, 2019, 6:13 PM

#

Alright that’s great! so that’s a temporary fix, it usually is blocked from an antivirus or a firewall blocking access or it could be that your ports aren’t opened

#

But the steam browser will work fine for you 😃

glossy hollow Jun 20, 2019, 6:25 PM

#

Does anyone know how to setup a nitrado server because that's the provider I chose and i can't make anyone including my self an admin

amber tide Jun 20, 2019, 6:25 PM

#

Check the #server-hosting tab

glossy hollow Jun 20, 2019, 6:25 PM

#

i tried no ones responding

amber tide Jun 20, 2019, 6:29 PM

#

Unfortunately that means you would have to wait for someone who knows how to do it responds in that tab. This section is for issues with the game, not for hosting. I wish I could help, I'll try looking around for you in the mean time though

glossy hollow Jun 20, 2019, 6:30 PM

#

ok thx

shy arrow Jun 20, 2019, 7:25 PM

#

@amber tide
sorry to both again
more specifics on what was causing my game to crash and why discord was doing it
it was the game overlay
I looked it up and apparently it doesn't work well with some games

amber tide Jun 20, 2019, 7:26 PM

#

Sounds good, thank you again for checking back in with this!

shy arrow Jun 20, 2019, 7:27 PM

#

ofc! I wanted to provide insight in case it happens to someone else as it was a very frustrating situation lol

remote schooner Jun 20, 2019, 8:23 PM

#

any one has that bug when you walk fowards and telleports you back?

scarlet yacht Jun 20, 2019, 8:28 PM

#

@remote schooner, it might be your ping, if you have over 500 ping (for me) I get really laggy, and teleport everywhere

amber tide Jun 20, 2019, 8:36 PM

#

If you have that bug, it’s either lag or if you continuously spam the bite button it’ll get rid of it

#

@remote schooner

toxic idol Jun 20, 2019, 9:06 PM

#

Hello everyone, I am in the US isle server in game, and my friends are having trouble nesting as carno, is there any tips aside from, being around a river and full of food around?

We tried biting and try to nesting it didn't work

scarlet yacht Jun 20, 2019, 9:06 PM

#

@toxic idol are you in an area that is nestable

toxic idol Jun 20, 2019, 9:07 PM

#

Oh, is there an area that allows only to nest? I didn't know that

amber tide Jun 20, 2019, 9:07 PM

#

It would tell him if it wasn't nestable..

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

scarlet yacht Jun 20, 2019, 9:08 PM

#

There's spots on the ground that isn't nestable, and he didn't tell us if the message was sent or not

toxic idol Jun 20, 2019, 9:09 PM

#

Do I send the screenshot of the coordinates?

#

because I do not know where we are, still new

amber tide Jun 20, 2019, 9:09 PM

#

When you hit B does it give you a message at the bottom left saying you can't nest here

toxic idol Jun 20, 2019, 9:10 PM

#

No

amber tide Jun 20, 2019, 9:10 PM

#

Then follow my above instructions

toxic idol Jun 20, 2019, 9:10 PM

#

Ooooh

#

But another server we were in we were able to nest, is it a server issue?

amber tide Jun 20, 2019, 9:15 PM

#

No

toxic idol Jun 20, 2019, 9:15 PM

#

Currently my friend is following the instructions

toxic idol Jun 20, 2019, 9:39 PM

#

It worked! Thank you!

amber tide Jun 20, 2019, 9:40 PM

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You’re welcome 😉

ruby vale Jun 20, 2019, 10:27 PM

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@amber tide hey, remember my fatal error thing? well, the windows updating did work, but only for a shortwhile. it gives me the error once again. any other solutions you may have?

amber tide Jun 20, 2019, 10:28 PM

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Can you paste the pc specs again please dondiH

ruby vale Jun 20, 2019, 10:31 PM

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Computer Information:
Manufacturer: TOSHIBA
Model: Satellite S50t-C
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x3d
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 2394 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 5500
DirectX Driver Name: igdumdim32.dll
Driver Version: 20.19.15.4963
DirectX Driver Version: 20.19.15.4963
Driver Date: 2 21 2018
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics 5500
VendorID: 0x8086
DeviceID: 0x1616
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.58" x 7.64" (15.55" diag)
34.5cm x 19.4cm (39.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Conexant SmartAudio H

Memory:
RAM: 8106 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 101331 Mb
Largest Free Hard Disk Block: 14301 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide Jun 20, 2019, 10:44 PM

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the graphics driver is still out of date

pale pike Jun 20, 2019, 10:53 PM

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might be the latest available for 5500s?

remote schooner Jun 20, 2019, 10:53 PM

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agian i have the same bug

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and my ping is fine

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keep teleporting backwards

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when i walk forward

amber tide Jun 20, 2019, 11:07 PM

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Bite randomly 20+ times @remote schooner

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@pale pike could be honestly, it's an integrated graphics driver which isn't supported by the isle, but the crazy part is that it's allowed him to play and then randomly stopped

ruby vale Jun 20, 2019, 11:18 PM

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i have no idea how to update my graphics driver

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but yeah. it worked completely fine, ran smoothly with low fps but that's expected and it was pretty much playable

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dunno why its suddenly stopped now

remote schooner Jun 20, 2019, 11:40 PM

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@amber tide thanks for the info i will try that next time

amber tide Jun 20, 2019, 11:40 PM

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👍

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@ruby vale I honestly don't know why it worked for you after and why it stopped, it's not meant to even run anyway so it's been a little bit of a miracle.

ruby vale Jun 21, 2019, 12:06 AM

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its fine anyway, thanks for the help

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i just need to get a new psu for my pc and i'll be able to play again

random turtle Jun 21, 2019, 1:16 AM

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I get this message every time I try to join any server?

📎 unknown.png

pale pike Jun 21, 2019, 1:18 AM

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Open an Administrator level command prompt by typing in "CMD" on your windows search through your computer.
Right click CMD - Run as Admin. It'll open a black weird box
Type ipconfig /flushdns then hit enter
Type netsh winsock reset then hit enter
Reboot your computer and open up The Isle

@random turtle

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this should help you out

random turtle Jun 21, 2019, 1:19 AM

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alright, thx!

shadow talon Jun 21, 2019, 4:04 AM

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"The Global Shader Cache 'C:/Program File (x86)/Steam/steamapps/common/TheIsle/Engine/GlobalShaderCache-PCD3D_SM4.bin' is missing"

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what do i do?

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decided to be intelligent and took a screenshot of it.

📎 Capturar.PNG

pale pike Jun 21, 2019, 4:11 AM

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what is your graphic card? it usually means your GPU doesn't support the required directx version @shadow talon