#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 29

somber elk Mar 26, 2019, 7:57 PM

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Um... how? I'm sorry, I am the least computer savvy person I've ever met..

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@pale pike

pale pike Mar 26, 2019, 7:59 PM

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download and install this
https://www.nvidia.com/Download/driverResults.aspx/145536/en-us
@somber elk

somber elk Mar 26, 2019, 8:00 PM

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oh

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Thank you

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Sorry for asking you to walk me through every little step, but I'm quite grateful for the help

pale pike Mar 26, 2019, 8:03 PM

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dont worry i'm always happy to help dondiFeelsGoodMan

somber elk Mar 26, 2019, 8:20 PM

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So, in the event, say, that my laptop is secretly a Decepticon and is ridiculously stubborn about downloading at a decent rate even with an ethernet cable.. tips?

safe beacon Mar 26, 2019, 8:27 PM

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Is there a permanent link I can use for this discord? I have my own discord channel and we’d like to link this discord but the invite link keeps expiring. Help appreciated.

hoary adder Mar 26, 2019, 8:35 PM

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@pale pike But it can not be net, that nothing comes forever ...

somber elk Mar 26, 2019, 9:18 PM

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@pale pike can confirm that updating did nothing to fix the issue. After taking over an hour to update, nothing has changed.

pale pike Mar 26, 2019, 9:22 PM

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are you getting any crash error message? @somber elk

somber elk Mar 26, 2019, 9:23 PM

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Just to send a report to Unreal Engine about what I was doing when the game crashed.
I've sent too many to count at this point. Only so many times I can send 'Nothing, was trying to load into a server'. 😦

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Let me try again and see if the message says anything more specific

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This is what I get when it crashes.

📎 76276037FCC94ABB2CA6F5D36394D4CA548044AE.png

somber elk Mar 26, 2019, 10:21 PM

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Reinstalled the game again.
Still no dice.
It honestly never did this before and I'm completely lost on what to do. I still can't load into a server, but I can sit on the main menu for as long as I want.

eager beacon Mar 26, 2019, 11:05 PM

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Funny, been on the game yesterday, didnt have problems. Just now i try to log in and there arent ANY servers, even after restarting steam. Reinstall game?

somber elk Mar 26, 2019, 11:07 PM

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@eager beacon try your computer first. I've had that issues before too, but restarting the game was always how I fixed it. If restarting doesn't work, then yeah, I'd reinstall. Hopefully I'm not out of line answering in here :/

pale pike Mar 26, 2019, 11:08 PM

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what graphic settings do you currently have it on? @somber elk

somber elk Mar 26, 2019, 11:08 PM

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@pale pike epic/cinematic. They've never been an issue before, but I'll mess with them and see if anything like that helps

eager beacon Mar 26, 2019, 11:09 PM

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Found the problem, steam updated and now i see the servers again. Still strange because normally steam updates right off the bat when im starting the pc, somehow it didnt do it this time

pale pike Mar 26, 2019, 11:10 PM

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try with everything at low just to see if it work and if it does, slowly bring them up until you reach the crash point and play just under that point @somber elk

somber elk Mar 26, 2019, 11:13 PM

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@pale pike Nope! Crashes on low too.

pale pike Mar 26, 2019, 11:22 PM

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hmm... and you tried to uninstall /reinstall?

somber elk Mar 26, 2019, 11:24 PM

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Oh you betcha.

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OH. So.... I uh, might have missed out on one little thing you told me to do earlier... we'll find out in a second

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Yup. I forgot to actually install the driver. Somebody smack me

pale pike Mar 26, 2019, 11:34 PM

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Yeah it would be better if you did install it dondiLUL

somber elk Mar 26, 2019, 11:34 PM

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I mean
You know, maybe just a bit

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Alright, it's installed 😂

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And set up and logged into and everything

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@pale pike it's installed, setup, I restarted the laptop just to be safe, all settings on low, and it has crashed once more..

somber elk Mar 27, 2019, 1:23 AM

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Could someone maybe please DM me if they figure anything out? I have to hop off and get to bed for work tomorrow.

forest bridge Mar 27, 2019, 1:40 AM

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I have a friend whos having issues joining 2 servers. It keeps telling him his client is out of date even when hes updated steam, the isle and his computer. Does anyone know how to fix this?

neat thorn Mar 27, 2019, 1:41 AM

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Are the servers he's joining older versions? 53.2?

forest bridge Mar 27, 2019, 1:42 AM

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He says the server doesnt even show up for him so he cant tell what version it is. I'm on the server now and it worked just fine for me

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I just looked at mine and it says 1.53.2

neat thorn Mar 27, 2019, 1:44 AM

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Oops, my bad. 53.2 is the latest version.

forest bridge Mar 27, 2019, 1:44 AM

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lol

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but yea, the server looks up to date

neat thorn Mar 27, 2019, 1:44 AM

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Are they sure their client is 53.2?

forest bridge Mar 27, 2019, 1:45 AM

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How would you check that? He's able to join the official servers and everything

neat thorn Mar 27, 2019, 1:45 AM

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Well, if he can join official then it's up to date

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I don't have any ideas on the issue then

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I haven't seen this particular one before

forest bridge Mar 27, 2019, 1:46 AM

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It's all good. Thanks for the help 👍

neat thorn Mar 27, 2019, 1:48 AM

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If I find something I'll ping you

pale pike Mar 27, 2019, 10:11 AM

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@somber elk not really sure what could be the problem then tbh dondiThink

somber elk Mar 27, 2019, 12:29 PM

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I'm currently on break at work, but I plan to try reinstalling one more time when I get home.
If that doesn't work, then I have zero idea what I'm going to do

somber elk Mar 27, 2019, 3:09 PM

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@pale pike I'm doomed.

mighty pond Mar 27, 2019, 10:29 PM

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i cant join any servers and i just bought the game someone please help!!

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i have stong intrenet so that should be the issue but im not a very tech savy person

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shouldn't*

neat thorn Mar 27, 2019, 11:00 PM

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What do you mean by can't join servers? Need a better description than that...error message or???

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@mighty pond

mighty pond Mar 27, 2019, 11:04 PM

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yes it say kicked from server host closed connetion

jade pollen Mar 27, 2019, 11:04 PM

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@neat thorn I'm trying to help him right now also, he can't join servers. Its telling him the host closed the connection

neat thorn Mar 27, 2019, 11:04 PM

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I have a fix for that

mighty pond Mar 27, 2019, 11:04 PM

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someone helped me to allow my firewall but still didnt work

neat thorn Mar 27, 2019, 11:05 PM

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Open an Administrator Command prompt

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type /ipconfig release

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then /ipconfig renew

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then netsh winsock reset

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then restart computer

jade pollen Mar 27, 2019, 11:07 PM

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/ipconfig' is not recognized as an internal or external command,
operable program or batch file.

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Thats the error he is getting

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when typing tthat

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Is he not in admin?

neat thorn Mar 27, 2019, 11:08 PM

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Oops

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I typed that wrong

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ipconfig /release

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ipconfig /renew

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my apologies

jade pollen Mar 27, 2019, 11:09 PM

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Does he then need to type the netsh winsock reset??

neat thorn Mar 27, 2019, 11:09 PM

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yes

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then restart the computer

mighty pond Mar 27, 2019, 11:18 PM

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thx so much i can finally enjoy this game! @neat thorn

neat thorn Mar 27, 2019, 11:19 PM

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Welcome, glad it worked!

crimson ibex Mar 28, 2019, 1:09 AM

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Hey, everytime i log in for the first time a day, the sniffing mechanic will play the sound and visual, but it doesnt work. What's going on?

pale pike Mar 28, 2019, 1:32 AM

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more of a #401465476661641217 @crimson ibex, I know what you mean, it's just how the game works atm. It helps if you walk a good distance away from where you spawned in

crimson ibex Mar 28, 2019, 2:40 AM

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@pale pike i walked about an hour away from where i spawned by now. It does work SOMETIMES, but it takes like 12 tries

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if i go in and delete player files, it will work decently for a day, but the next time i log in its all over again

grand zealot Mar 28, 2019, 5:24 AM

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@neat thorn hey i have the same issue as Universe but the ipconfig release dosnt work

neat thorn Mar 28, 2019, 12:20 PM

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@grand zealot netsh winsock reset

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then restart your computer

timid terrace Mar 28, 2019, 7:36 PM

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@umbral grove

Add theisle.exe to your anti virus/firewall exclusion list, then
open a command prompt as an administrator and run the following commands:

netsh winsock reset
ipconfig /flushdns

Then reboot your pc and try playing on a server.

umbral grove Mar 28, 2019, 7:37 PM

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Ok

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Thank you

timid terrace Mar 28, 2019, 7:43 PM

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👍

vale grove Mar 28, 2019, 8:38 PM

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Hey guys having issues finding a server ive added the game to my firewall but it still says no servers found no matter how many times i restart i had no problem the first day i downloaded and now i cant get any servers to load any ideas

pale pike Mar 28, 2019, 8:39 PM

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No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @vale grove

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try this above

vale grove Mar 28, 2019, 8:41 PM

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i tried tht to 500 but ill keep tinkering around with it and see if tht wrks thanks @pale pike

weary ember Mar 28, 2019, 8:56 PM

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If u have the lost connection or kicked out of the game instantly/host shut down server problem. Just go into steam and Validate the game files. Then it works.

dense frigate Mar 29, 2019, 8:34 AM

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Why is The Isle changing my windows language to english?

pale pike Mar 29, 2019, 9:08 AM

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what do you mean @dense frigate?? dondiThink

dense frigate Mar 29, 2019, 9:14 AM

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When playing the The Isle it changes my keyboard layout to english from swedish @pale pike

pale pike Mar 29, 2019, 9:14 AM

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try hitting alt+shift @dense frigate

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it should bring back your keyboard to swedish

dense frigate Mar 29, 2019, 9:16 AM

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I will try that next time

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Omg that was it

pale pike Mar 29, 2019, 10:49 AM

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dondiYay

honest river Mar 29, 2019, 1:15 PM

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does any one know how to fix this

📎 dfixpls.PNG

neat thorn Mar 29, 2019, 1:16 PM

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First, make sure The Isle is allowed through your firewall

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Then, open Admin Command prompt

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Type ipconfig /flushdns

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Then, netsh winsock reset

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Then reboot PC

honest river Mar 29, 2019, 1:17 PM

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ok ill try that

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how do i make it thatthe isle is alowed through firewalll?

neat thorn Mar 29, 2019, 1:19 PM

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What AAntivirus do you have?

honest river Mar 29, 2019, 1:20 PM

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ESET Internet Security

neat thorn Mar 29, 2019, 1:20 PM

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https://support.eset.com/kb2843/?locale=en_US&viewlocale=en_US

Create a firewall rule to allow/disallow use of a certain applicat...

The ESET firewall acts as a network traffic filter that regulates communication within the local network or internet. Using predefined rules, the firewall analyzes network communication and decides whether or not to allow it. You can configure your

honest river Mar 29, 2019, 1:34 PM

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wdym by reboot pc?

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should i restart it

neat thorn Mar 29, 2019, 1:34 PM

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Yes

honest river Mar 29, 2019, 1:35 PM

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ok

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this might not be related to isle but

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a week ago my pc started lagging and stuff and its still happening it was running smoothly untill a week ago

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do u know any reasons why and maybe fixes?

neat thorn Mar 29, 2019, 1:45 PM

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Could be anything really. Just make sure Windows and all your drivers are up to date. If you've recently installed some software, uninstall it and see if it helps

honest river Mar 29, 2019, 1:46 PM

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how do i check if my drivers are up to date?

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vm

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nvm

vale grove Mar 29, 2019, 11:09 PM

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still no luck fellas it still says NO SERVERS FOUND i have checkes my fir wall set the ping to 250 and validated the files any other ideas as to why i can't find a server

dusky crest Mar 30, 2019, 4:04 AM

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I have been trying to host a server to play with a few friends, however the server is unable to be found once it has been made, and the steam join friends game option does not come up. I have spoken to a mod, and followed the advice as adding the steam file as an exclusion however this still does not seem to fix the problem, thank you in advance for your assistance

neat thorn Mar 30, 2019, 4:06 AM

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Are you using SteamCMD or the In Game Host button?

dusky crest Mar 30, 2019, 4:07 AM

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in game host

neat thorn Mar 30, 2019, 4:07 AM

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that's single player only, basically hosting a server just for you

dusky crest Mar 30, 2019, 4:07 AM

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oh

neat thorn Mar 30, 2019, 4:08 AM

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You need to use SteamCMD or another host like PingPerfect

dusky crest Mar 30, 2019, 4:08 AM

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how would you open steamcmd? sorry I don't have much knowledge on this subject

neat thorn Mar 30, 2019, 4:10 AM

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Use this without the RCON and Battlewarden sections

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https://steamcommunity.com/app/376210/discussions/16/1621724915777338010/

How To Host A Dedicated Server - SteamCMD :: The Isle How To's and...

Hello. I am going to guide you on how to set up a server for the game using SteamCMD. This method is a little different from using the dedicated server tool downloaded from your steam tools as it allows you to play on the same machine with which you are hosting with. It is al...

dusky crest Mar 30, 2019, 4:10 AM

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Thank you I will read though 😃

neat thorn Mar 30, 2019, 4:10 AM

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I hope your PC is beefy if you plan to play on it at the same time

dusky crest Mar 30, 2019, 4:10 AM

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its decent

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i'll give it a shot

neat thorn Mar 30, 2019, 4:11 AM

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Core i5/Corei7 12-16 gigs of Ram and a decent video card

dusky crest Mar 30, 2019, 4:11 AM

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oh i see

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fine on all but ram

neat thorn Mar 30, 2019, 4:11 AM

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Minimum 8 gigs for V3 is what the Devs say

dusky crest Mar 30, 2019, 4:11 AM

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oh ok i have that

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for ram

neat thorn Mar 30, 2019, 4:12 AM

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more if you want to play on it on the same PC

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Well, you can try it

dusky crest Mar 30, 2019, 4:12 AM

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ok ty ill try a smaller map

neat thorn Mar 30, 2019, 4:12 AM

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worst case is it won't work

dusky crest Mar 30, 2019, 4:12 AM

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true

neat thorn Mar 30, 2019, 4:12 AM

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Thenyaw has less requirements

dusky crest Mar 30, 2019, 4:12 AM

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oh i see

pale pike Mar 30, 2019, 4:24 AM

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also @dusky crest, the #server-hosting channel might be a better place to seek advice/help next time dondiL

honest river Mar 30, 2019, 8:44 AM

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There is no US servers appearing in the servers

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like are they down?

vapid lantern Mar 30, 2019, 10:30 AM

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Hello, I am experiencing repetative black screens while playing The Isle, which happen mere minutes after entering a server and playing my dinosaur. Tried both survival and progression, happens on both. All of the black screens are eesentially crashes, I never manage to get back into the game, untill I force-close it, and open it again, only to get another black screen after a few more minutes of gameplay.

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I also tried reducing the graphics, that did not change anything, I can send my computer specs if needed.

neat thorn Mar 30, 2019, 3:50 PM

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Update yopur video card drivers

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@vapid lantern

vapid lantern Mar 30, 2019, 3:51 PM

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Thank you, but I tried, it said it was already up to date, unless I didn't quite do it right.

neat thorn Mar 30, 2019, 3:51 PM

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What is your video card?

vapid lantern Mar 30, 2019, 3:51 PM

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AMD Radeon R9 200 series

neat thorn Mar 30, 2019, 3:52 PM

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Integrated into the processor?

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Or a separate card?

vapid lantern Mar 30, 2019, 3:52 PM

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Nay, I believe it is seperate

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Actually, not I'm not so sure anymore

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I built the computer almost four years ago,

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Any convenient way of confirming it?

neat thorn Mar 30, 2019, 3:54 PM

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R9's are separate cards

vapid lantern Mar 30, 2019, 3:55 PM

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Oh, so I wasn't mistaken.

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Then what do you suggest I do?

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I should by the way, stop and thank you for your help, must have slipped my mind. So thanks.

neat thorn Mar 30, 2019, 3:57 PM

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No worries, was investigating AMD cpu's to see if R9 was ever integrated. Doesn't look like it

vapid lantern Mar 30, 2019, 3:57 PM

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I see, then should I do?

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what should*

neat thorn Mar 30, 2019, 4:01 PM

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I would clean sweep your GPU driver and install again fresh. Also check your GPU temps while running and see if it's getting hot, might need to be cleaned.

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Use this program to delete/uninstall GPU driver

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https://www.amd.com/en/support/kb/faq/gpu-601

AMD Cleanup Utility | AMD

This article provides information about the AMD Cleanup Utility and is organized into the following sections:

vapid lantern Mar 30, 2019, 4:02 PM

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Oh, alright, lets see what we got here.

amber tide Mar 30, 2019, 4:08 PM

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I would also try suggesting a simple verify integrity of game files through the steam library just to see if that’ll fix it. It might just be an update needed to the graphics card like lethalbacon mentioned

vapid lantern Mar 30, 2019, 4:15 PM

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I will try that first then, just after I understand why I'm getting a "windows update runing" error message whenever I try the first solution.

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Or perhaps my priorirties are wrong, I'll try that immediately.

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Well it seems like the game files were installed correctly.

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Back to plan 1

amber tide Mar 30, 2019, 4:25 PM

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So you join a game, and it just black screens you?

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Right click The Isle in your Steam Library > left click properties > local files > browse local files > TheIsle > delete the "Saved" folder and re-launch The Isle. It'll reset everything back to default, the folder itself will refresh upon launch.

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It sounds like your computer cannot handle it if your drivers are already up to date, but you can follow this gif and post your system specs so that we can look at them

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

sweet ocean Mar 30, 2019, 7:49 PM

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i just purchased this game to play with a friend. i have spent the past 2 hours trying to fix it. any dino on any server i choose cannot walk or run more than 2 steps with stopping and bogging down like it is mud. have have not even been able to learn how to play because this makes the game unplayable. i do not have any mods, i have verified the files, i have reinstalled, and i cannot find anything in the troubleshooting about this issue. i just got the game today and spent the last 2 hours in frustration.

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oh and i have a gtx 1080, i7 6700, 16 gigs of ram and windows 10

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please help

sweet ocean Mar 30, 2019, 8:48 PM

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i think i fixed it by deleating the files and reverifing to reaquaire them and unpulled my keyboard and pull it back in

amber tide Mar 30, 2019, 8:54 PM

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Let us know for sure if it's completely fixed.

foggy drum Mar 30, 2019, 9:38 PM

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hello im stuck in the rocks on eu 2 my game name is jajm201 could you help

pale pike Mar 30, 2019, 9:43 PM

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@foggy drum use the admin tag "@ Official Server Admin" in the #537187256717541376 asking for assistance 👍

molten shuttle Mar 30, 2019, 10:28 PM

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So, my game used to search for servers just fine, but recently, I can no longer find many of the servers. I know they are online, as I have friends who are on them frequently, but I just can't see the servers. If I search for it, nothing pops up, but when I don't other servers come up. Any way to fix this?

📎 20190330162110_1.jpg

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📎 20190330162127_1.jpg

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The only servers that say official that pop up also aren't in my country.

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I already tried verifying the game files numerous times, and it said nothing is wrong

amber tide Mar 30, 2019, 10:43 PM

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I would suggest some of the solutions here: https://steamcommunity.com/app/376210/discussions/17/1693788384133493388/

Common Fixes for Common Problems :: The Isle Bugs/Troubleshooting

Finding your System Specs Follow this: https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba Now that you know you system specs, do the meet the minimum system specs shown on the Store Page? STOP! Have you Googled your problem? Most problems can be easily solved by a simple goog...

molten shuttle Mar 30, 2019, 10:59 PM

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Adjusting the ping worked. Thanks!

amber tide Mar 30, 2019, 11:02 PM

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Sounds good! Glad that worked, enjoy your time on The Isle 😉

summer quail Mar 31, 2019, 2:06 AM

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@chilly cairn Try the following in order to make burrows:
Navigate to C:\Users\YourName\AppData\Local\TheIsle and delete the "Saved" folder, then restart your game.

chilly cairn Mar 31, 2019, 2:27 AM

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I'll try that if the issue happens again, but I died and it started working on my next life. Thanks!

sweet ocean Mar 31, 2019, 4:58 AM

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@amber tide it seem to have worked

amber tide Mar 31, 2019, 4:59 AM

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Sounds good, glad it worked

amber tide Mar 31, 2019, 6:20 AM

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@warm jacinth Navigate to C:\Users\YourName\AppData\Local\TheIsle and delete the "Saved" folder, then restart your game.

vapid lantern Mar 31, 2019, 8:54 AM

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@amber tide Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: H97-HD3
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3200 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R9 200 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 15.200.1062.1004
DirectX Driver Version: 8.17.10.1404
Driver Date: 8 3 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R9 200 Series
VendorID: 0x1002
DeviceID: 0x6810
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (Corsair VOID

Memory:
RAM: 8066 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953766 Mb
Largest Free Hard Disk Block: 222487 Mb
OS Install Date: ??? 01 1970

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@amber tide Sorry about the wait, our time differences make it a tad awkward.

amber tide Mar 31, 2019, 9:14 AM

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So upon closer look, it seems that everything looks fine except your video card is below the minimum requirements so that could very well be the issue as that's a big thing. Some people have reported it working while being below the minimum requirements, so could you explain further what exactly happens?

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Also, were you able to follow LethalBacon's suggestion?

http://prntscr.com/n5deay

Lightshot

Screenshot

Captured with Lightshot

vapid lantern Mar 31, 2019, 9:41 AM

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I did, but the program didn't run through properly, error messages and other troubles, I can't remember them by heart, but I ended up using "System Restore" to revert the changes. Anyway, I could always give it another go if other things don't work.

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About what happens in game:

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I play for several minutes, and then the screen goes black, then into an even darker black, and if I'm not mistaken, I still hear background noises from ingame, but does not matter how long I wait, the black screen persists.

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I did however notice, that while the game is at nighttime, the crashes are ever more frequent. Might have forgot to add this bit before.

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Which definitely strengthens the video card thing you pointed out.

amber tide Mar 31, 2019, 10:05 AM

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Yeah unfortunately a lot of things happen especially at night time, and it's a known issue to happen that's linked to the graphics card; which we know is already below the minimum requirements. I really wished I could help you more, but alas it looks like the graphics card is the culprit and there's not much to be done about that.

I have googled a link specifically for you which has multiple "fixes" or things you could try to get it working first rather than replace the card entirely with an updated one.

I'm not saying anything will work but it has worked for some people in the past:
https://windowsreport.com/black-screen-gaming-fix/

Windows Report - Windows 10 and Microsoft News, How-to Tips

Screen turns black when playing games: 4 solutions to quickly fix that

If your scren turns black while you play your favorite game, don't panic. You can fix this Windows 10 malfunction with the help of the following steps.

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https://forums.tomshardware.com/threads/my-display-goes-black-while-playing-video-games.2905106/

Tom's Hardware Forum

My display goes black while playing video games

Hey guys,i have a problem with my display recently and im new to pc gaming and i just built it myself .

But sometimes it goes black when i was playing video games,
for couple seconds it was very smooth 60+ FPS but when the black screen "attacks" it will go black for couple ...

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Those are two really good websites to follow, I especially like tom's hardware as it's an open forum for others to comment on, so you can see when people post that it worked or when it didn't. If you end up fixing the issue without replacing the graphics card, please let me know I'd love to hear about it

honest river Mar 31, 2019, 12:16 PM

#

Can somebody help
It syas no servers

vapid lantern Mar 31, 2019, 12:19 PM

#

@amber tide Hmm, alright, thanks a lot, although it does seem like doing so would be ignoring the biggest issue, as you mentioned, which is that my graphics card is a little behind in performance. I will try to follow through some of the instructions there, however it does seem like the wisest decision would be to just get a better graphic's card. But again, I will try to wait with the last course of action and see what I can do with the forums.

amber tide Mar 31, 2019, 12:21 PM

#

@honest river Add an exclusion to your anti-virus/firewall for The Isle.
Identify which anti-virus/firewall program you have (if any) and add an exclusion for The Isle. Anti-virus/firewall interference is generally the most common cause for this particular problem, exclusions often solving the issue entirely.

Adjust your Steam In-Game server browser: Max pings / minutes.
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

@vapid lantern Yeah, it would be a good idea to try evrything first, as upgrading could be a bit pricey 😮

bitter roost Mar 31, 2019, 2:05 PM

#

@unborn swallow Post your scent issue here and someone will be able to assist.

amber tide Mar 31, 2019, 2:12 PM

#

@unborn swallow Hi Brian, did you need assistance with something?

unborn swallow Mar 31, 2019, 2:13 PM

#

Hola tengo un problema con lo de poder oler, no me sirve nada y he hecho todo lo que la gente me ha dicho y no se soluciona, es decir que no puedo oler en el juego, Gracias y buen juego. Hi, I have a problem with being able to smell, nothing works for me and I have done everything that people have told me and it is not solved, that is, I can not smell in the game, Thanks and good game.

amber tide Mar 31, 2019, 2:13 PM

#

You need to regenerate your Saved folder. So please navigate to C:\Users\YourName\AppData\Local\TheIsle and delete the "Saved" folder, then restart your game and you should be able to sniff

#

A simple and easy fix that has worked for some people has also been to unbind the sniff hotkey, and rebind it after

#

Necesitas regenerar tu carpeta guardada. Así que navega a C: \ Users \ YourName \ AppData \ Local \ TheIsle y borra la carpeta "Guardado", luego reinicia tu juego y deberías poder olfatear
Una solución simple y fácil que ha funcionado para algunas personas también ha sido desenlazar la tecla de acceso rápido y volver a enlazarla después de

unborn swallow Mar 31, 2019, 2:17 PM

#

tengo que ir desde propiedades?

amber tide Mar 31, 2019, 2:25 PM

#

@unborn swallow
Haga clic con el botón derecho en The Isle en su Biblioteca de Steam> haga clic con el botón izquierdo en propiedades> archivos locales> busque archivos locales> TheIsle> elimine la carpeta "Guardado" y reinicie The Isle.

unborn swallow Mar 31, 2019, 2:31 PM

#

lo hice le di a reset despues en controles y todo pero no me aparece oler

#

no me funciona 😦

amber tide Mar 31, 2019, 2:32 PM

#

¿Eliminó su carpeta "Guardado" después del último mensaje?

unborn swallow Mar 31, 2019, 2:32 PM

#

si

#

la elimine, entre en the isle le di a reset de controles, sali y volvi a entrar en the isle y no aparecia lo de oler

sage jacinth Mar 31, 2019, 2:34 PM

#

anyone know a fix for the huge lag spikes? I join in sometimes and lll just lag so bad its unplayable

amber tide Mar 31, 2019, 2:34 PM

#

De acuerdo, vuelva a eliminar la carpeta guardada, cierre sesión en Steam, reinicie su computadora y vuelva a intentarlo @unborn swallow

sage jacinth Mar 31, 2019, 2:34 PM

#

I have the specs to run this game

amber tide Mar 31, 2019, 2:34 PM

#

It just randomly lags?

#

Does it happen for every single server?

unborn swallow Mar 31, 2019, 2:36 PM

#

vale, lo intentare, gracias

sage jacinth Mar 31, 2019, 2:36 PM

#

I play official only and it does it on all servers

#

Only sometimes too, like last night I was playing without issue and today I log on just to be bombarded by lag spikes

amber tide Mar 31, 2019, 2:37 PM

#

Si eso no funciona, entonces tendrá que desinstalarlo, eliminar las carpetas sobrantes y luego intentar reinstalarlo @unborn swallow

unborn swallow Mar 31, 2019, 2:43 PM

#

voy a probar lo ultimo

amber tide Mar 31, 2019, 2:44 PM

#

@sage jacinth The game is lagging or you're just getting low frame rate?

sage jacinth Mar 31, 2019, 2:45 PM

#

The game is actually lagging, like my frame rate is at about 71 but the game just freezes

amber tide Mar 31, 2019, 2:48 PM

#

Most people solve the issue by a combination of things, whether it's ensuring your drivers are up to date or putting the settings back to default

#

Try lowering the shadow quality as well

valid meadow Mar 31, 2019, 3:05 PM

#

sometimes when I try to get into a server it opens this screen and I can not play normally

📎 20190331113752_1.jpg

#

open this screen and do not leave it

amber tide Mar 31, 2019, 3:06 PM

#

Have you tried hitting the windows button to get the mouse to show up to click the red button?

valid meadow Mar 31, 2019, 3:16 PM

#

to tell you the truth, it's like the game crashes my PC because I can not even change the window and my PC meets the requirements Same thing happens with the screen to make the skin, the screen stops working and I can not get out of it and when I'm playing I almost do not see FPS drops and I play with several settings at the top

neat thorn Mar 31, 2019, 3:20 PM

#

@vapid lantern your drivers are out of date for the video card

#

Driver Date: 8 3 2015

amber tide Mar 31, 2019, 3:31 PM

#

@valid meadow When was the last time you updated your drivers?

modern spear Mar 31, 2019, 4:24 PM

#

@shut fossil sometimes deleting the 'saved' folder helps with having no scent

neat thorn Mar 31, 2019, 4:28 PM

#

that's actually THE fix for it

pearl oxide Mar 31, 2019, 4:28 PM

#

^

#

Just make sure you delete the correct folder

neat thorn Mar 31, 2019, 4:28 PM

#

Windows search %localappdata% Open it, open The Isle Folder, delete the Saved folder inside

#

Or, navigate to C:\Users\YourUserName\AppData\Local\The Isle

#

@shut fossil

valid meadow Mar 31, 2019, 4:52 PM

#

@amber tide I changed my PC motherboard these days and then started the problems maybe I should format the PC

neat thorn Mar 31, 2019, 4:52 PM

#

Did you change your motherboard without reinstalling the OS?

#

Same motherboard or different?

valid meadow Mar 31, 2019, 4:52 PM

#

Yes

#

same brand but different versions

neat thorn Mar 31, 2019, 4:53 PM

#

There's a possibility that's an issue but I'd start with driver updates first

#

Especially the video card

#

But the issue you posted where the MOTD shows and no mouse cursor happens to a lot of people, The Isle devs are working on fixing it

#

So, I doubt it's an issue on your end

valid meadow Mar 31, 2019, 4:54 PM

#

Ok

compact girder Mar 31, 2019, 5:26 PM

#

servers not found

#

i have closed all firewall settings and still

#

its because i use my phone as hot spot cause my router is pretty far

#

when i use internet from ruter no prob but i have veery low mbps

unborn swallow Mar 31, 2019, 5:44 PM

#

no me ha funcionado, que es eso de desenlazar la tecla de acceso rapido y volver a enlazarla despues?

#

parece que el juego no quiera que yo pueda oler 😂

#

ya me salio la opcion de olerrr

#

wiiiiii

compact girder Mar 31, 2019, 6:07 PM

#

anybody help?

#

still shows me no servers fund

amber tide Mar 31, 2019, 6:13 PM

#

Adjust your Steam In-Game server browser: Max pings / minutes.
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

pale pike Mar 31, 2019, 7:17 PM

#

The Isle works best on a direct ethernet connection, might not even fix it if you are using a phone hotspot dondiSucc

neat thorn Mar 31, 2019, 7:51 PM

#

@unborn swallow Windows search %localappdata% Open it, open The Isle Folder, delete the Saved folder inside
Or, navigate to C:\Users\YourUserName\AppData\Local\The Isle

unborn swallow Mar 31, 2019, 7:56 PM

#

ya me funciona gracias por la ayuda ^^

quiet condor Mar 31, 2019, 8:21 PM

#

Hello there, what does this log entry mean:
LogOnline: Warning: STEAM: AUTH: Was not able to kick player xxxxx Valid world: 1.

hybrid cedar Mar 31, 2019, 8:23 PM

#

hey there 😃 since yesterday i cant play anymore because i get kickt from every server. Is there a solution to this problem?

pale pike Mar 31, 2019, 8:30 PM

#

Open an Administrator Command prompt by typing "CMD" in your taskbar search box and right click > run as administrator.
Once the command prompt is open you will want to enter these 3 following line:
ipconfig /release
ipconfig /renew
netsh winsock reset

Then restart your computer and try playing on a server. @hybrid cedar

hybrid cedar Mar 31, 2019, 8:37 PM

#

still the same problem :/ "Host closed the connection"

unborn kraken Mar 31, 2019, 8:59 PM

#

no servers found i check the firewall but is good everything someone can hekp me

pale pike Mar 31, 2019, 9:30 PM

#

@unborn kraken

Adjust your Steam In-Game server browser: Max pings / minutes.
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

@hybrid cedar is The Isle added into your firewall/antivirus exclusion list?

unborn kraken Mar 31, 2019, 9:31 PM

#

yes

#

not works

#

i prove deactive antivirus and firewall and change in steam 1000, 1500, 3000, 5000 and automatic and not works

unborn kraken Mar 31, 2019, 10:34 PM

#

dont worry i check i new form in steam server i search a manual server of the isle in this moment is the only solutions to play only this game please update the game to find a best solution sorry for disturbing

hidden flare Apr 1, 2019, 12:29 AM

#

How do I cook data? I just received this game as a gift and when I tried to play it sent me this.

📎 Screenshot_16.png

amber tide Apr 1, 2019, 12:37 AM

#

The cooked content error means that your graphics aren't supported

#

Your gpu doesn't support the right version of DirectX, so you'd be unable to play

fair wind Apr 1, 2019, 1:01 AM

#

So I've been trying to get my cousin set up on the isle for a while now but I cant find any of the official servers. I've done the firewall trick, tried all the steam ping options, and even tried manually entering the ip addresses in the the steam server search. The servers in the steam favorites are listed as not responding so I dont know what to do anymore lol. Can I get some suggestions on what to try next?

amber tide Apr 1, 2019, 1:12 AM

#

You've followed these steps?

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle

heavy bone Apr 1, 2019, 1:13 AM

#

I bought a new computer to play the isle and already purchesed it and tried to play it on my old. Where can I download it from for my new computer ?

amber tide Apr 1, 2019, 1:13 AM

#

The same spot you downloaded it the first time

#

Through steam

heavy bone Apr 1, 2019, 1:14 AM

#

I cant find it on steam anywhere thats why Im asking yall

amber tide Apr 1, 2019, 1:18 AM

#

You're logged into the same steam account where you bought it?

#

There are a few ways to solve you not being able to find it as long as you're logged into the correct steam account that bought The Isle in the first place.

https://support.steampowered.com/kb_article.php?ref=5168-EUIA-6643

Games Are Missing from my Library - Managing Your Library - Knowle...

Article "Games Are Missing from my Library"

heavy bone Apr 1, 2019, 1:22 AM

#

Thanks OverP I was able to find it with your help and started to download it on the new unit !

amber tide Apr 1, 2019, 1:23 AM

#

Sounds great! Enjoy the game!

fair wind Apr 1, 2019, 1:27 AM

#

Okay so I went back and tried the ping suggestion and I still cannot find the official servers. I tried all the options there from 5000-250

heavy bone Apr 1, 2019, 1:31 AM

#

,

amber tide Apr 1, 2019, 1:50 AM

#

Hmmm, what are you setting your in-game server settings to on the right hand side? The official servers are for survival on V3 only. Try to update your steam as well, sometimes it doesn't update and that could be a culprit, otherwise the other option would be having to do a clean installation of the game

#

@fair wind

#

"A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam"

proper lantern Apr 1, 2019, 7:52 AM

#

So are people back on servers and playing The Ilse?

amber tide Apr 1, 2019, 8:03 AM

#

No one ever stopped, but you'd be better off going to #401464048610312195 as this specific channel is for people who are having issues with the game 😉

proper lantern Apr 1, 2019, 8:04 AM

#

okay thank you Hypno-Toad whos pwr lvlis over 9,000

amber tide Apr 1, 2019, 8:04 AM

#

😮

proper lantern Apr 1, 2019, 8:05 AM

#

😋

soft bramble Apr 1, 2019, 10:37 AM

#

Anyone by chance know what might be the cause if someones Escape Button or Character Menu button are not working?

amber tide Apr 1, 2019, 10:49 AM

#

Try unbinding and doing it again, otherwise you'll have to delete your saved folder and re open the isle to generate a new default setting file

#

Windows search %localappdata% Open it, open The Isle Folder, delete the Saved folder inside
Or, navigate to C:\Users\YourUserName\AppData\Local\The Isle

hybrid cedar Apr 1, 2019, 4:20 PM

#

Kicked from server "host closed the connection" still got that problem :/ i tryed the ping stuff, reinstalled, addet the isle as exeption to my antivirus and firewall. PLS HELP

amber tide Apr 1, 2019, 5:17 PM

#

Open an Administrator Command prompt
type ipconfig/ release
then ipconfig/ renew
then netsh winsock reset
then restart computer

#

That should fix it

#

@hybrid cedar

slow bridge Apr 2, 2019, 2:03 AM

#

I can’t get US 3 to show up in the list, how do I fix this?

pale pike Apr 2, 2019, 2:12 AM

#

try using this fix @slow bridge

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

slow bridge Apr 2, 2019, 2:12 AM

#

I’ve been trying that with different values, no success so far

pale pike Apr 2, 2019, 2:13 AM

#

did you add the game into your firewall/antivirus exclusion list? might help

slow bridge Apr 2, 2019, 2:13 AM

#

I’ll give it a shot

#

I don’t see where I can do that

#

@pale pike

#

Oh, apparently it’s already allowed through, so that’s not the problem

pale pike Apr 2, 2019, 2:27 AM

#

@slow bridge hmm try this one then

open the command prompt as an administrator and run the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc.

if this fails too ill have you use the work around

#

which is :
A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

slow bridge Apr 2, 2019, 2:29 AM

#

Ah okay, I’ll try that when I’m done playing thank you. I managed to join by using a friend on my steam list, so I’m good for this session

amber tide Apr 2, 2019, 2:29 AM

#

If you uncheck the official filter, and type in "Official US" for the server name it'll pop up as well

slow bridge Apr 2, 2019, 2:30 AM

#

Okiedokie I’ll give that a try as well

royal reef Apr 2, 2019, 5:36 AM

#

Since I was hosting my own servers to find out skins to use, the official server list has disappeared for me since. I have been restarting the game, refreshing and even restarted the computer to no avail. I even used the no server found solution and nothing has worked. Only the official servers will not appear for me, everything else is fine. help

amber tide Apr 2, 2019, 5:56 AM

#

Can you be more specific in the no server found solution you used as there seems to be different ones to do?

#

@royal reef

royal reef Apr 2, 2019, 5:57 AM

#

ah, I used the max pings per minute

#

tried all of the values

amber tide Apr 2, 2019, 5:58 AM

#

Uncheck the Official filter on the right hand side and type in Official US and see if anything pops up

royal reef Apr 2, 2019, 5:58 AM

#

I typed 1 and us 1 and nothing appeared

amber tide Apr 2, 2019, 6:00 AM

#

That's not what I asked you to type though lol

#

"Official US"

#

Did it work?

royal reef Apr 2, 2019, 6:24 AM

#

Oh there we go

#

ty

#

now they appear again

amber tide Apr 2, 2019, 6:29 AM

#

Sweet, glad I could help 😃

bitter roost Apr 2, 2019, 10:55 AM

#

@void otter This is the place for you for your issue that you posted in Bug Reports.

void otter Apr 2, 2019, 10:55 AM

#

okay, gonna repost it here then,

#

Bug/issue, try to find a server but always get the "server not found", by the way everytime i'm launching the game and it's loading, it gets stuck for a few seconds, then i'm on the menu search for a server, gets stuck for one or two seconds and boom "server not found"

amber tide Apr 2, 2019, 11:07 AM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

void otter Apr 2, 2019, 11:10 AM

#

already tried this, didn't fixed it,tried to put a firewall exclusion for the isle too, didn't worked, the bug literally came like that on it's own i always had the max ping thingy at 5000. So nah, changed nothing.

amber tide Apr 2, 2019, 11:25 AM

#

None of the servers at all pop up or are you just trying to find the official servers?

#

@void otter

void otter Apr 2, 2019, 2:10 PM

#

None of the server pop up @amber tide

neat thorn Apr 2, 2019, 2:12 PM

#

open the command prompt as an administrator and run the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc.

#

@void otter

#

If that doesn't work, if this fails too ill have you use the work around
which is :
A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

void otter Apr 2, 2019, 2:28 PM

#

So i tried both solutions, the first one didn't worked, the second one doesn't even allow me to join the server, even if empty, i noticed something tho, i have the "hide outdated" box checked and even after trying to research for server i keep only finding empty outdated servers. @neat thorn

neat thorn Apr 2, 2019, 2:28 PM

#

Uncheck all boxes in search

#

Set Max Results to 1000

#

Make sure your Steam Max Ping is 1000

#

and search again

#

With no search terms in the box, just look for all servers

void otter Apr 2, 2019, 2:33 PM

#

Still nothing, i noticed my game gets stuck for 2-3 seconds when loading to the menu, and it gets stuck again for 1 second when searching for a server. @neat thorn

neat thorn Apr 2, 2019, 2:34 PM

#

Yeah, after you click to search a server it takes a while to find them. Mine takes a good 20-30 seconds

void otter Apr 2, 2019, 2:34 PM

#

weird, didn't took me so long before, i still can't find any

neat thorn Apr 2, 2019, 2:34 PM

#

What antivirus do you have?

void otter Apr 2, 2019, 2:35 PM

#

McAfee

neat thorn Apr 2, 2019, 2:35 PM

#

Ooooh, I wonder if that's blocking it

#

Add an Exception to the Isle for that also

#

A recent update may have nuked it

void otter Apr 2, 2019, 2:35 PM

#

okay.

neat thorn Apr 2, 2019, 2:37 PM

#

WHen you did the command prompt was it Admin Level?

#

Right click CMD, Run as Administrator?

void otter Apr 2, 2019, 2:37 PM

#

yeah

neat thorn Apr 2, 2019, 2:37 PM

#

Ok, that usually fixes this issue

void otter Apr 2, 2019, 2:38 PM

#

Well, nothing changed...

#

maybe i just gotta wait and see if an update may fix this..

neat thorn Apr 2, 2019, 2:38 PM

#

Which EXE for the Isle did you add as an Exception?

#

TheIsle.exe or TheIsleWin64-shipping.exe?

void otter Apr 2, 2019, 2:39 PM

#

TheIsle.exe

neat thorn Apr 2, 2019, 2:39 PM

#

Try the other one

void otter Apr 2, 2019, 2:39 PM

#

where's the other one located?

neat thorn Apr 2, 2019, 2:39 PM

#

It's in TheIsle-Theisle-Binaries-Win64

void otter Apr 2, 2019, 2:40 PM

#

okay

#

Nope, Still nothing... damnit...

neat thorn Apr 2, 2019, 2:42 PM

#

You added it to the Firewall, not the Antivirus scanning part right?

void otter Apr 2, 2019, 2:42 PM

#

Yes.

neat thorn Apr 2, 2019, 2:43 PM

#

Add that file to Windows Firewall also

#

Then reboot

void otter Apr 2, 2019, 2:47 PM

#

Still not working.... wow...

#

The bug/issue really came out of nowhere

#

just came like that one day.

neat thorn Apr 2, 2019, 2:48 PM

#

Have you tried Verifying Game Files in Steam?

pearl oxide Apr 2, 2019, 2:48 PM

#

I apologize if you've been asked this already, but just out of curiosity what are your system specs?

void otter Apr 2, 2019, 2:52 PM

#

wait, i'm trying to figure out how can i copy my specs and paste them.

pearl oxide Apr 2, 2019, 2:52 PM

#

Steam > Help > System Info I believe

#

You can paste it in quarters if it's too long

#

Tbh Bacon has already gone through about anything I can think of personally, but I'm interested in something.

neat thorn Apr 2, 2019, 2:53 PM

#

I'm down to the modem/router blocking it

pearl oxide Apr 2, 2019, 2:54 PM

#

Do you have custom settings on your router?

void otter Apr 2, 2019, 3:00 PM

#

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: GL503VM
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2808 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1060
VendorID: 0x10de
DeviceID: 0x1c20
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Haut-parleurs (Realtek High Def

Memory:
RAM: 16339 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1196988 Mb
Largest Free Hard Disk Block: 661720 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

pearl oxide Apr 2, 2019, 3:00 PM

#

Hmm, definitely not the computer hardware

#

I know they've had some compatibility issues regarding certain AMD processors, but your setup is actually extremely similar to my laptop that I own.

neat thorn Apr 2, 2019, 3:01 PM

#

I'm curious, what happens if you plug an ethernet cable directly into the modem instead of WiFi?

void otter Apr 2, 2019, 3:01 PM

#

i know the bug came like that straight out of nowhere

neat thorn Apr 2, 2019, 3:01 PM

#

Do the servers show up in the Steam Server Browser then?

void otter Apr 2, 2019, 3:01 PM

#

yes

#

they do

pearl oxide Apr 2, 2019, 3:01 PM

#

Interesting.

neat thorn Apr 2, 2019, 3:01 PM

#

And what happens when you click Join?

void otter Apr 2, 2019, 3:02 PM

#

depends if the game is open it ill try to click join and will do nothing

#

if the game is closed it will just open the game

pearl oxide Apr 2, 2019, 3:02 PM

#

You mean it just doesn't respond?

void otter Apr 2, 2019, 3:02 PM

#

yeah

neat thorn Apr 2, 2019, 3:03 PM

#

If it were me, I'd uninstall McAfee, reboot the laptop and try it that way

#

Windows Defender is plenty to protect you for testing

void otter Apr 2, 2019, 3:03 PM

#

okay

#

will try that

#

Aaaaanndd, no, still not working

#

@neat thorn

neat thorn Apr 2, 2019, 3:11 PM

#

Ok, have you tried using a hardwired ethernet cable instead of WiFi?

void otter Apr 2, 2019, 3:11 PM

#

wait imma try

#

brb

neat thorn Apr 2, 2019, 3:11 PM

#

Man, you're so patient

#

I'd have thrown my laptop out a window by now!

void otter Apr 2, 2019, 3:12 PM

#

well i was getting angry at some point but i'm trying to calm down :p

#

nah, didn't changed anything,

#

i rember i tried everything in the discussion that punchpacket made and nothing helped me out xD

#

the game is just tired of me playing

neat thorn Apr 2, 2019, 3:15 PM

#

Well, if Steam can see the Servers but The Isle can't, it's definitely in the Firewall or something

#

If it was in the router/modem/hardware, Steam wouldn't be able to see them

void otter Apr 2, 2019, 3:16 PM

#

Maybe in the next big update will fix this, i dunno.

neat thorn Apr 2, 2019, 3:16 PM

#

Last resort: Uninstall The Isle and Reinstall. Make sure to delete the Isle folder in Appdata also

void otter Apr 2, 2019, 3:16 PM

#

oof the thing that i did 20 times

neat thorn Apr 2, 2019, 3:17 PM

#

did you delete the Appdata folder also?

void otter Apr 2, 2019, 3:17 PM

#

yeah

neat thorn Apr 2, 2019, 3:17 PM

#

Ok

#

Well, no sense doing that again

#

Do you have any other antivirus installed?

#

By chance?

void otter Apr 2, 2019, 3:17 PM

#

i noticed tho the game gets stuck when launching, at the moment when it's loading at the menu, maybe it's that exact moment that something goes wrong

neat thorn Apr 2, 2019, 3:18 PM

#

That's why I'm thinking there's still something blocking/interfering with it

void otter Apr 2, 2019, 3:18 PM

#

and no, got nothing

neat thorn Apr 2, 2019, 3:18 PM

#

Anything like Malwarebytes?

void otter Apr 2, 2019, 3:18 PM

#

nope

neat thorn Apr 2, 2019, 3:18 PM

#

K, lemme ponder for a minute

void otter Apr 2, 2019, 3:18 PM

#

okay.

neat thorn Apr 2, 2019, 3:20 PM

#

What DNS are you using, do you know what that is?

#

Are you using something like OpenDNS or Google DNS?

void otter Apr 2, 2019, 3:22 PM

#

Google DNS

amber tide Apr 2, 2019, 3:22 PM

#

What is your NAT type currently if you happen to know?

neat thorn Apr 2, 2019, 3:22 PM

#

Should be fine, I am too

void otter Apr 2, 2019, 3:23 PM

#

NAT type?

pearl oxide Apr 2, 2019, 3:23 PM

#

So, what security software are you actually using atm?

neat thorn Apr 2, 2019, 3:23 PM

#

NAT shouldn't be an issue since Steam can see the servers but The Isle can't. It's isolated to The Isle. If it were NAT, Steam wouldn't see them either

void otter Apr 2, 2019, 3:24 PM

#

is windows defender a security software?

neat thorn Apr 2, 2019, 3:24 PM

#

Yes

void otter Apr 2, 2019, 3:24 PM

#

then this;

neat thorn Apr 2, 2019, 3:24 PM

#

Built into Windows

void otter Apr 2, 2019, 3:24 PM

#

i'm using this then

neat thorn Apr 2, 2019, 3:24 PM

#

Right because we nuked McAfee to rule it out

pearl oxide Apr 2, 2019, 3:24 PM

#

Nothing else? No AVG, Norton, WebRoot, none of that?

void otter Apr 2, 2019, 3:24 PM

#

nope

pearl oxide Apr 2, 2019, 3:25 PM

#

You're using Defender's Firewall too I assume?

void otter Apr 2, 2019, 3:25 PM

#

yes.

amber tide Apr 2, 2019, 3:25 PM

#

Turn the firewall off then check it and see and turn it back on after

void otter Apr 2, 2019, 3:25 PM

#

Ok.

pearl oxide Apr 2, 2019, 3:25 PM

#

It might be worth it to disable Defender completely -- temporarily, mind you -- to see if it's interfering

amber tide Apr 2, 2019, 3:25 PM

#

You might have to make an exception through the firewall for the isle directly

void otter Apr 2, 2019, 3:25 PM

#

already did it

#

@amber tide

amber tide Apr 2, 2019, 3:26 PM

#

Alright just disable it for now and try again

#

If it doesn’t work then re enable it

void otter Apr 2, 2019, 3:27 PM

#

Still got the issue.

#

this is really incredible.

pearl oxide Apr 2, 2019, 3:27 PM

#

And this doesn't happen with any other game, correct?

void otter Apr 2, 2019, 3:28 PM

#

nope, only happens with the isle.

#

i must be bothering you guys so much 😥

pearl oxide Apr 2, 2019, 3:28 PM

#

I mean I don't think TI uses any special network ports compared to other games

neat thorn Apr 2, 2019, 3:28 PM

#

Nah, we want to see you play as bad as you want to play

void otter Apr 2, 2019, 3:29 PM

#

i think i got the issue 2 weeks ago

neat thorn Apr 2, 2019, 3:29 PM

#

Hold up

#

What happens if you right click the Isle and choose Run as Administrator?

void otter Apr 2, 2019, 3:29 PM

#

ooh..

#

lemme try

#

Nah, Nothing new. Just now it doesn't get stuck upon searching for a server.

neat thorn Apr 2, 2019, 3:31 PM

#

Well, that's something

amber tide Apr 2, 2019, 3:31 PM

#

When you disabled the firewall, did you also disable windows defender and run as admin?

void otter Apr 2, 2019, 3:31 PM

#

i'll just wait for the big update, i can't anything about it.

#

nah

#

i will try that way

amber tide Apr 2, 2019, 3:32 PM

#

Try disabling both and running as admin

#

It seems with other games, some people just change their firewall/av settings to default and usually it works. One or the other has to be blocking it, but I’m fine with going through solutions as long as you’re willing to try them

void otter Apr 2, 2019, 3:33 PM

#

Nah, nothing changed it even got stuck and the searching server.

#

The funny thing is, it gets stuck when loading to the menu at a completly random moment.

neat thorn Apr 2, 2019, 3:34 PM

#

Mine has always done that. Pauses at the AE screen right before the menu?

void otter Apr 2, 2019, 3:34 PM

#

yeah

neat thorn Apr 2, 2019, 3:34 PM

#

2-4 seconds?

void otter Apr 2, 2019, 3:34 PM

#

yes

neat thorn Apr 2, 2019, 3:34 PM

#

IMO, that's normal

void otter Apr 2, 2019, 3:34 PM

#

mine never did that.

neat thorn Apr 2, 2019, 3:34 PM

#

Huh, weird

void otter Apr 2, 2019, 3:34 PM

#

🤔

amber tide Apr 2, 2019, 3:34 PM

#

Can you remember what you did differently when this started to happen?

void otter Apr 2, 2019, 3:35 PM

#

Yeah, started looking for solution tried to run it as admin, tried to set the max ping thingy.

#

was always trying to seach for a server for 30 minutes

pearl oxide Apr 2, 2019, 3:36 PM

#

My game pauses there too tbh

#

It's more noticeable on my SSD than on my hard drive though, I've had the game on both now

#

Granted the overall time on that screen is shorter on the SSD

neat thorn Apr 2, 2019, 3:36 PM

#

Yup

void otter Apr 2, 2019, 3:38 PM

#

the thing that really surprised me is that i was playing the game normally and then the next day i launched it and the issue was there 🤔

amber tide Apr 2, 2019, 3:39 PM

#

Sorry if this has been mentioned, what router are you using

neat thorn Apr 2, 2019, 3:41 PM

#

Can also try disabling IPV6.

#

If you still do not have servers, try disabling IPv6 (internet Protocol Version 6), open your start menu and type "Network and Sharing Center" and launch it, then click on "Change adapter settings"

#

next you will want to right click whichever network adapter you are using (If your using Wifi find the wireless adapter) and click on properties, then disable the IPv6 box and click OK to see if you can find servers.

void otter Apr 2, 2019, 3:42 PM

#

imma try this

#

Quite tough issue right here, nah, nothing changed, starting to give up 😦

amber tide Apr 2, 2019, 3:45 PM

#

Are you able to hard reset your router/modem?

void otter Apr 2, 2019, 3:45 PM

#

yes

neat thorn Apr 2, 2019, 3:45 PM

#

Now that we've disabled all of the A/V, try these commands again

#

Admin command prompt

#

ipconfig /flushdns

void otter Apr 2, 2019, 3:46 PM

#

ok

neat thorn Apr 2, 2019, 3:46 PM

#

netsh winsock reset

#

restart

void otter Apr 2, 2019, 3:49 PM

#

Nope, no new stuff.

#

ugh

#

I give up. 😫

neat thorn Apr 2, 2019, 3:51 PM

#

You can see servers in the Steam Server browser though?

void otter Apr 2, 2019, 3:52 PM

#

yes

amber tide Apr 2, 2019, 3:54 PM

#

Are all of your server filters cleared and nothing is checked along with no name in the search bar

void otter Apr 2, 2019, 3:55 PM

#

yeah.

amber tide Apr 2, 2019, 3:56 PM

#

Try adding the whole TheIsle folder as an exclusion instead of just the exe

neat thorn Apr 2, 2019, 3:56 PM

#

Can't do that in a Firewall.......

void otter Apr 2, 2019, 3:56 PM

#

yeah XD.

amber tide Apr 2, 2019, 3:56 PM

#

But he can through defender

#

And you’ve been able to play other games since this has happened?

void otter Apr 2, 2019, 3:57 PM

#

yes

#

i only can't play the isle because of this

#

maybe the only solution for me is to wait for the big update

#

which is in 1 or two months

#

But i must say, Thanks all of you guys for trying to help me.

#

Bye.

amber tide Apr 2, 2019, 4:02 PM

#

After bacon had you go into the cmd prompt and reset the winsock did you restart your computer?

void otter Apr 2, 2019, 4:02 PM

#

yes.

#

I'm gonna stop for now

#

Thanks for trying to help me guys.

amber tide Apr 2, 2019, 4:03 PM

#

One last question regarding the ping solution.. would you be willing to try setting it to 1500? Or have you already tried it

#

I wish I could kidnap your computer lol

void otter Apr 2, 2019, 4:04 PM

#

I already tried it.

amber tide Apr 2, 2019, 4:05 PM

#

Alright, sorry we couldn’t get the issue resolved. Whenever you’re willing to try more things feel free to message me at any time

void otter Apr 2, 2019, 4:05 PM

#

okay.

neat thorn Apr 2, 2019, 4:07 PM

#

Hey, don't forget to turn your Antivirus and Firewall back on!!

#

@void otter

void otter Apr 2, 2019, 4:14 PM

#

Holy moly ! almost forgot it ! thanks LethalBacon !

celest yacht Apr 2, 2019, 4:28 PM

#

I am looking for a certain server and it is not showing up, i know the server is up but i cannot see it but i can see several other servers, help ?

neat thorn Apr 2, 2019, 4:29 PM

#

use the Steam Server Browser instead

pearl oxide Apr 2, 2019, 4:29 PM

#

Check the Steam thread in pins, Common Solutions to Common Problems. If it doesn't fix anything you can let me know

neat thorn Apr 2, 2019, 4:29 PM

#

Steam - View - Servers - The Isle from the drop down menu at the bottom

celest yacht Apr 2, 2019, 4:29 PM

#

apparently steam is having issues so maybe thats it

neat thorn Apr 2, 2019, 4:30 PM

#

Steam is having issues?

pearl oxide Apr 2, 2019, 4:30 PM

#

Well today is Tuesday, that's their maintenance day isn't it?

neat thorn Apr 2, 2019, 4:30 PM

#

Oh yeah

celest yacht Apr 2, 2019, 4:30 PM

#

yes

whole stirrup Apr 2, 2019, 4:31 PM

#

what have happened to all the servers in the isle?`

neat thorn Apr 2, 2019, 4:31 PM

#

What do you mean?

whole stirrup Apr 2, 2019, 4:31 PM

#

when i refresh it says not found immidiately

celest yacht Apr 2, 2019, 4:31 PM

#

im having the same issue

whole stirrup Apr 2, 2019, 4:31 PM

#

same for my friend

celest yacht Apr 2, 2019, 4:31 PM

#

its just steam

neat thorn Apr 2, 2019, 4:31 PM

#

If you refresh and NOTHING is showing, try this

#

Open an Admin Command Prompt

#

type ipconfig /flushdns

#

then netsh winsock reset

whole stirrup Apr 2, 2019, 4:32 PM

#

how do i open that

neat thorn Apr 2, 2019, 4:32 PM

#

reboot computer

#

WIndows search magnifying glass, CMD

#

Right Click CMD, Run as administrator

#

Or right click Command Prompt if that's what shows in seach

honest river Apr 2, 2019, 4:36 PM

#

Is the game working for everyone? For me it says "no servers found" constantly. Just played an hour ago and worked fine..

neat thorn Apr 2, 2019, 4:36 PM

#

It's Steam Maintenance day

#

So, it might just be a bit before they're back

#

You can try checking the Steam Server Browser

#

Steam - View (At the Top) - Server Browswer - The Isle from the drop down menu at the bottom

honest river Apr 2, 2019, 4:37 PM

#

Tried that way and the "normal way". Both not working..

neat thorn Apr 2, 2019, 4:37 PM

#

You can try this

#

If you refresh and NOTHING is showing, try this
Open an Admin Command Prompt
type ipconfig /flushdns
then netsh winsock reset

#

if that doesn't work, Steam just may be down temporarily for you for Maintenance

neat thorn Apr 2, 2019, 5:06 PM

#

@void otter Well crap, Steam has been down most of the day, come to find out.

#

Which means, all of our testing might have been in vain since it's a Steam issue

void otter Apr 2, 2019, 5:06 PM

#

yeah i noticed that

neat thorn Apr 2, 2019, 5:06 PM

#

Cuz it's affecting me too lulz

void otter Apr 2, 2019, 5:06 PM

#

:p

neat thorn Apr 2, 2019, 5:06 PM

#

No Servers Found

#

My server can't connect to Steam either

#

Sooooo.,....Don't lose hope!

#

Try again later.

void otter Apr 2, 2019, 5:53 PM

#

so i retried everything and yeah, didn't worked.

#

@neat thorn

amber tide Apr 2, 2019, 7:20 PM

#

Well, it seems that today is a really bad day for steam as their connectivity numbers are around 5M, with their usual around 15M, so hopefully when it's back to being stabilized we can maybe retry some of the solutions for ya @void otter

void otter Apr 2, 2019, 7:21 PM

#

okay.

amber tide Apr 2, 2019, 8:57 PM

#

@snow wind I was browsing the US1 channel, and noticed you were having a connection issue. Were you able to solve it or are you still having problems?

calm charm Apr 2, 2019, 10:12 PM

#

ok, how do i correct this lag issue of being pushed in random directions where i try moving forward but am pushed backwards by an invisible force; run the direction it is pushing me and get pushed diagonal...is it me or is it on the server?

amber tide Apr 2, 2019, 10:29 PM

#

How long has it been happening, and has it happened before?

calm charm Apr 2, 2019, 10:30 PM

#

someone said to bite the ground a bunch of times and i did that but yes this has happened before though only once before

amber tide Apr 2, 2019, 10:32 PM

#

When you log out and log back in, does it still do it?

calm charm Apr 2, 2019, 10:32 PM

#

even closed the game down and still did it

amber tide Apr 2, 2019, 10:36 PM

#

Open the Command Prompt as admin, type ipconfig /flushdns, then netsh winsock reset, and then restart your computer

#

Hopefully that'll fix any lag issues, but I'm honestly not sure as I've never encountered anyone with that issue

amber tide Apr 2, 2019, 11:00 PM

#

@calm charm is it still happening

calm charm Apr 2, 2019, 11:00 PM

#

no its not

#

i had to bite the ground so many times but it fixed it

amber tide Apr 2, 2019, 11:04 PM

#

Interesting, well thanks for responding back so everyone else knows for next time!

calm charm Apr 2, 2019, 11:05 PM

#

it was @sharp goblet that suggested it

neat thorn Apr 3, 2019, 3:49 AM

#

@river garden IN here

#

Open an Admin Command Prompt
type ipconfig /flushdns
then netsh winsock reset

#

then restart your PC

river garden Apr 3, 2019, 3:49 AM

#

i already did an ip flush but i will try again

neat thorn Apr 3, 2019, 3:49 AM

#

do the netsh winsock reset too

#

then restart

river garden Apr 3, 2019, 3:54 AM

#

still has same issue

neat thorn Apr 3, 2019, 3:58 AM

#

It was an Administrator level command prompt? You right clicked and Run as Administrator?

river garden Apr 3, 2019, 3:59 AM

#

yes

neat thorn Apr 3, 2019, 4:01 AM

#

Have you tried verifying game files through Steam? It's odd though, the netsh almost always works

river garden Apr 3, 2019, 4:01 AM

#

yes. I verified and resinstalled after that failed

neat thorn Apr 3, 2019, 4:02 AM

#

Have you checked your account for a VAC ban?

river garden Apr 3, 2019, 4:02 AM

#

i have not

#

i do not have any vacs

neat thorn Apr 3, 2019, 4:05 AM

#

Are all of your drivers up to date?

#

Something else I found was logging out of Steam and logging back in again

river garden Apr 3, 2019, 4:06 AM

#

all drivers are up to date but will recheck

#

all drivers are updated and i relooged into steam but i still have the same issue

neat thorn Apr 3, 2019, 4:28 AM

#

Only other thing I can think of is firewall if nothing else works

#

Honestly, I've never had the netsh command NOT work for the Kicked from server issue

river garden Apr 3, 2019, 4:39 AM

#

it was firewall related. thanks for the help

neat thorn Apr 3, 2019, 4:39 AM

#

Glad you found it!

#

Was running out of options

chilly lodge Apr 3, 2019, 4:44 AM

#

Not sure if this is the right channel, but a few peeps and I are unable to see a specific server (Eden Isle), but it shows for most poeple. Is there something going on between Isle and Steam? Or the host (PingPerfect)?

neat thorn Apr 3, 2019, 4:48 AM

#

The Isles server browser is kind of wonky

#

Are you using a specific search term for it?

#

For example, if you're searching for Eden Isle, try just Eden or just Isle. Yeah, might have to scroll through results but it typically works for me

#

The other option is to use the Steam Server Browser

#

Steam - View (At the top) - Servers - The Isle from the drop down menu bottom left, then search for your server

#

@chilly lodge

chilly lodge Apr 3, 2019, 4:51 AM

#

I have all the boxes unchecked, and have just "Eden" in the name box

neat thorn Apr 3, 2019, 4:51 AM

#

You can also save Favorites and view your history this way

chilly lodge Apr 3, 2019, 4:51 AM

#

This is my search settings https://i.imgur.com/F83Wnx4.png

Imgur

#

It shows another server but that's not the right one

neat thorn Apr 3, 2019, 4:52 AM

#

Right. The Isles server browser is wonky. I would honestly try the Steam Server Browser if you can't find it

chilly lodge Apr 3, 2019, 4:53 AM

#

even steam browser isn't showing it, but others are finding it just fine with ingame browser

neat thorn Apr 3, 2019, 4:53 AM

#

Orly, now that's interesting

chilly lodge Apr 3, 2019, 4:53 AM

#

The full name is Eden Isle (Friendly & High AI)

#

65 slots

neat thorn Apr 3, 2019, 4:54 AM

#

Have you tried searching for Friendly or Isle or another term?

chilly lodge Apr 3, 2019, 4:54 AM

#

trying Friendly, but it works sometimes, but not others its pretty annoying since I donated to Eden Isle xD

neat thorn Apr 3, 2019, 4:55 AM

#

What I would do is find it in the Steam Server browser and save it in Favorites there

#

Then you can always get to it

chilly lodge Apr 3, 2019, 4:55 AM

#

"Friendly" shows a completely different one that I've never been on.

neat thorn Apr 3, 2019, 4:55 AM

#

It's only showing one result?

chilly lodge Apr 3, 2019, 4:56 AM

#

yea, this time its TWP-[High AI]-Semi-Real-Friendly

neat thorn Apr 3, 2019, 4:56 AM

#

I would try the Command Prompt method to see if it helps

#

Admin Command Prompt

#

ipconfig /flushdns

#

netsh winsock reset

#

then reboot the computer

chilly lodge Apr 3, 2019, 4:57 AM

#

yea ive done that before, one sec

#

ok brb in a couple mins

#

okay, loading game. Let's find out

#

it shows now! I hope I don't have to run that every day tho lol

neat thorn Apr 3, 2019, 5:03 AM

#

Me too!

#

Now, save it in your Steam Server Browser so you don't have to

chilly lodge Apr 3, 2019, 5:04 AM

#

done lol

neat thorn Apr 3, 2019, 5:04 AM

#

Awesome!

chilly lodge Apr 3, 2019, 5:09 AM

#

Now that its working, I'm planning on getting the admins to get as many people as possible onto the server (they have a 'safezone' where herbs and carnis can't attack and they provide food for carnis)

#

and making a screenshot of everyone on the server roaring at same time

#

then making a blog post to promote the amazing server xD

half urchin Apr 3, 2019, 7:06 AM

#

Is nesting messed up?

pale pike Apr 3, 2019, 8:34 AM

#

nesting (or putting down a nest) does seems bugged at the moment @half urchin, if you are having trouble with it you can try to spam the left click button before pressing B, it sometime fixes it

void otter Apr 3, 2019, 12:28 PM

#

I hope the massive update will fix my issue...

void otter Apr 3, 2019, 2:06 PM

#

It's most likely i should have posted it in bug reports since the common fixes haven't worked.

amber tide Apr 3, 2019, 2:17 PM

#

It wouldn’t be posted there as we narrowed it down to being somewhat part of your modem/router settings since when you connected straight through Ethernet they showed up

#

The bug reports section is for bugs concerning the game

void otter Apr 3, 2019, 3:08 PM

#

no

#

they didn't showed up @amber tide

#

only in the steam server browser thingy

#

even without the ethernet thing

neat thorn Apr 3, 2019, 3:09 PM

#

Have you tried again since Steam came back up yesterday?

void otter Apr 3, 2019, 3:09 PM

#

yeah

#

no big news, still the same result

#

@neat thorn

neat thorn Apr 3, 2019, 3:10 PM

#

Yeah, I'm stumped at this point. We've tried everything. I still think something in your firewall is blocking it because Steam can see them but The Isle can't.

void otter Apr 3, 2019, 3:11 PM

#

but how it can be the firewall if this issue came like that straight out of nowhere 🤔

neat thorn Apr 3, 2019, 3:12 PM

#

WIndows updates

#

Some other software update

#

It happened to someone else last night in here, their firewall reset for some reason

void otter Apr 3, 2019, 3:12 PM

#

Interesting.

neat thorn Apr 3, 2019, 3:12 PM

#

Yup, that's what I said.

#

It was working then 2 hours later BOOM, no work

#

Turns out it was a firewall issue

void otter Apr 3, 2019, 3:13 PM

#

and how did you guys solved it?

neat thorn Apr 3, 2019, 3:13 PM

#

I had them check their firewall, they added a new exception and it worked

#

after we went through everything else

void otter Apr 3, 2019, 3:15 PM

#

so yeah it ain't this solution for me since we already tried

neat thorn Apr 3, 2019, 3:19 PM

#

Right. The only thing I can think of is to go through your programs list and uninstall anything you don't use or recognize. It also may be worth uninstalling the most recent Windows update to see if that fixes it. SOmetimes those do weird things

void otter Apr 3, 2019, 3:33 PM

#

how do you uninstall

#

windows update

#

@neat thorn

neat thorn Apr 3, 2019, 3:37 PM

#

Right Click Windows Icon, choose pps and Features

#

On the right hand side, choose Programs and Features in blue text

#

Click View Installed Updates upper left side

#

Select update and right click, choose Uninstall

void otter Apr 3, 2019, 3:44 PM

#

how should i know what's the latest windows update

#

or more likely what should i unistall exactly

neat thorn Apr 3, 2019, 3:45 PM

#

They're all dated

void otter Apr 3, 2019, 3:46 PM

#

yes

neat thorn Apr 3, 2019, 3:46 PM

#

I would look up the KB number and see what they are

void otter Apr 3, 2019, 3:46 PM

#

i delete the most recent one

#

?

neat thorn Apr 3, 2019, 3:46 PM

#

I would

#

Especially if the problems happened recently

void otter Apr 3, 2019, 3:51 PM

#

still nothing... 😩

#

@neat thorn

snow wind Apr 3, 2019, 7:05 PM

#

<@&505047238674874368> assistance plz

pale pike Apr 3, 2019, 7:09 PM

#

is this for an in game issue @snow wind?

calm wigeon Apr 3, 2019, 7:42 PM

#

Servers aren't showing up for me today. I have tried several times to find servers, and I'm lucky if I get even one server to pop up. I've got the latest version installed, I've tried searching for a server with all boxes checked, none of the boxes checked, I've tried restarting the game, restarting Steam, everything I have tried doesn't fix the problem.

Edit: I managed to get servers to pop up, but they're all in Chinese.

pale pike Apr 3, 2019, 7:45 PM

#

did you try this?
No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @calm wigeon

calm wigeon Apr 3, 2019, 7:48 PM

#

That seems to have fixed it. Thank you, El Paco!

quaint hatch Apr 3, 2019, 8:11 PM

#

I can't seem to join any Isle servers at all. It just keeps saying "Kicked from Server" and underneath, "Host closed the connection."

📎 20190403151107_1.jpg

amber tide Apr 3, 2019, 8:13 PM

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Open an Administrator Command prompt by typing "CMD" in your taskbar search box and right click > run as administrator.
Once the command prompt is open you will want to enter these 3 following line:
ipconfig /release
ipconfig /renew
netsh winsock reset

Then restart your computer and try playing on a server.

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@quaint hatch

quaint hatch Apr 3, 2019, 8:14 PM

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Alright I'll try that out, thank you

amber tide Apr 3, 2019, 8:14 PM

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You're welcome 😉

copper folio Apr 3, 2019, 9:25 PM

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Help

📎 unknown.png

pale pike Apr 3, 2019, 9:29 PM

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Restart steam as an administrator @copper folio

copper folio Apr 3, 2019, 9:30 PM

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How do I do that?

pale pike Apr 3, 2019, 9:37 PM

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close steam first, then right click on the steam icon > run as administrator

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@copper folio

copper folio Apr 3, 2019, 9:50 PM

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📎 unknown.png

amber tide Apr 3, 2019, 10:04 PM

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Click Steam > Settings.
Click Downloads > STEAM LIBRARY FOLDERS.
Right-click inside the Window and click Repair Library Folder.
Re-try the install/update and hopefully this time it succeeds.

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@copper folio

onyx surge Apr 3, 2019, 10:42 PM

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Im having trouble finding US official 3, all of the other servers show up but not US 3

amber tide Apr 3, 2019, 10:56 PM

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It was actually down, you should be able to find it and connect again @onyx surge

chilly lodge Apr 4, 2019, 12:10 AM

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Rip. Now my main server isn't showing again.

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Worked yesterday. Lol

amber tide Apr 4, 2019, 12:15 AM

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Have you tried the ping solution and you’re sure that it’s actually up?

chilly lodge Apr 4, 2019, 12:16 AM

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It's up. There's like 30 or so people on it on average and ppl are on it now, according to their discord

neat thorn Apr 4, 2019, 12:17 AM

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What did we do yesterday to fix that, the netsh winsock reset command?

chilly lodge Apr 4, 2019, 12:17 AM

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I even added it to my stream server favorites. Can't connect that way either

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Yea but I'm live right now, I'd have to end stream and do all that

neat thorn Apr 4, 2019, 12:18 AM

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Ooooh, that sucks

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What does it say in the Steam Server Browser favorites?

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Just blank?

copper folio Apr 4, 2019, 12:19 AM

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Do I find the steam thing in folders?

chilly lodge Apr 4, 2019, 12:19 AM

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I guess I have to do the cmd thing...

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Shouldn't have to do that every day though

neat thorn Apr 4, 2019, 12:19 AM

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@copper folio No, the shortcut on your desktop

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No, you shouldn't kenson

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Does it show in the Steam Server Browser though?

chilly lodge Apr 4, 2019, 12:20 AM

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My backup servers show fine. But they're much more toxic lol

neat thorn Apr 4, 2019, 12:20 AM

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It may be a DNS issue on their end

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Or yours, for that matter. Are you using Google DNS or the ISP DNS?

chilly lodge Apr 4, 2019, 12:20 AM

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I'm using isp one. I think

neat thorn Apr 4, 2019, 12:20 AM

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If you know how to change it, do it in your Router or modem and use Google's DNS

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8.8.8.8 and 8.8.4.4

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That way your whole network will use that DNS

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You can also change it in your Network Properties on your PC if you want

chilly lodge Apr 4, 2019, 12:22 AM

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Unfortunately I'm renting a room. Don't have access to router.

neat thorn Apr 4, 2019, 12:22 AM

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Ok, do it in your Network Device properties

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Should still work I think........

chilly lodge Apr 4, 2019, 12:23 AM

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Once my apartment opens up I'll have full access then

neat thorn Apr 4, 2019, 12:24 AM

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Here's a How To From Google if you need help

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https://developers.google.com/speed/public-dns/docs/using

Google Developers

Get Started | Public DNS | Google Developers

chilly lodge Apr 4, 2019, 12:25 AM

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Oof even flush DNS didn't fix it this time

neat thorn Apr 4, 2019, 12:26 AM

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Did you do the netsh winsock reset

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that's the important part

chilly lodge Apr 4, 2019, 12:26 AM

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Yea did both

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Do I need to restart again after DNS change? Or just restart stream?

neat thorn Apr 4, 2019, 12:28 AM

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After the netsh winsock reset need to reboot computer

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You can also try ipconfig /release

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then ipconfig /renew

chilly lodge Apr 4, 2019, 12:28 AM

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I mean, after changing to the 8.8.8.8 one

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Website says my DNS is Google

neat thorn Apr 4, 2019, 12:29 AM

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Then you're good

chilly lodge Apr 4, 2019, 12:30 AM

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Still not showing their server

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Maybe it's their end?

neat thorn Apr 4, 2019, 12:32 AM

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It's not showing if you search for it in Steam Server Browser?

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I would say that's a DNS issue or something

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The other possibility is that the port they are using for their server is blocked on your end for some reason

chilly lodge Apr 4, 2019, 12:35 AM

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I tried through the stream browser. Nothing

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There's 52 on it right now. So it's up

neat thorn Apr 4, 2019, 12:38 AM

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At this point I'm thinking a port or DNS issue. If their host is using an odd port, maybe your router isn't configured to see it

chilly lodge Apr 4, 2019, 12:48 AM

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Yea... Unfortunately

neat thorn Apr 4, 2019, 12:49 AM

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It could be as simple as some other software you have using that same port

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becaus it worked yesterday after a restart

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Might try shutting off everything but Steam

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and searching agian

chilly lodge Apr 4, 2019, 1:11 AM

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Well, I can't shut everything but steam off 😛

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I'm streaming, OBS needs to be up xD

neat thorn Apr 4, 2019, 1:16 AM

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Were you streaming last night?

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Cuz if not right after the reboot, OBS may be using a needed port

chilly lodge Apr 4, 2019, 1:20 AM

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No, Tues and Sun are my family days

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what ports does Isle use by default?

neat thorn Apr 4, 2019, 1:22 AM

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I can't remember off the top of my head. Something in the 7000's and another in the 25000's

chilly lodge Apr 4, 2019, 1:22 AM

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I do know my chat bot uses port 8111

neat thorn Apr 4, 2019, 1:22 AM

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7777

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7778

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27015

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are defaults

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But who knows how the server is configured

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mine uses different ports

chilly lodge Apr 4, 2019, 1:24 AM

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Hmm, don't think any of my software I use for streaming uses those

neat thorn Apr 4, 2019, 1:24 AM

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You can CTRL-ALT-DLT task amanger

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Click the Performance tab

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The Open Resource Monitor at the bottom

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Click the Network tab

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and you can see allllll your open connections and ports

chilly lodge Apr 4, 2019, 1:25 AM

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Ctrl + Shift + Esc opens task manager directly 😉

neat thorn Apr 4, 2019, 1:25 AM

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Right now The Isle is using 27021 for me

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ItunesHelper is using 27015

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Hey hey,

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that's an Isle port

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would be worth a look

chilly lodge Apr 4, 2019, 1:26 AM

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I dont use itunes, I use spotify and pretzel. spotify is off, pretzel is geared for streams

neat thorn Apr 4, 2019, 1:26 AM

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That's just an example

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It's entirely possible

chilly lodge Apr 4, 2019, 1:27 AM

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steam is using 27036, but it kinda needs steam running right?

neat thorn Apr 4, 2019, 1:28 AM

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Yeah

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More importantly, what is The Isle using, and what port is the server using?

chilly lodge Apr 4, 2019, 1:28 AM

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ah I have the game closed, one sec

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mine is using 27015

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dont even have itunes installed

neat thorn Apr 4, 2019, 1:29 AM

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Forget iTunes, I just used that as an example

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of a program that could be interfering

chilly lodge Apr 4, 2019, 1:30 AM

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ah. this is so irritating lol. my fave server not working, lol

neat thorn Apr 4, 2019, 1:30 AM

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Yep, totally get it

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It gets frustrating for me when things don't work right also

chilly lodge Apr 4, 2019, 1:33 AM

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guess I'll play another game for now, that's my server 99% of the time, and not working = no fun xD

river garden Apr 4, 2019, 1:49 AM

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I am getting the classic 'Kicked from Server. Host closed the connection." That we troubleshot yesterday successfully. I have not changed anything but have started to get the error again.

amber tide Apr 4, 2019, 1:52 AM

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Open an Administrator Command prompt by typing "CMD" in your taskbar search box and right click > run as administrator.
Once the command prompt is open you will want to enter these 3 following line:
ipconfig /release
ipconfig /renew
netsh winsock reset

Then restart your computer and try playing on a server.

river garden Apr 4, 2019, 1:54 AM

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I used this fix last time unsuccessfully but I will try again.

amber tide Apr 4, 2019, 1:55 AM

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Then what fixed it yesterday and have you tried that method again?

timid hare Apr 4, 2019, 1:55 AM

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So, ever since a few days ago, my game keeps crashing whenever I die or try to respawn and never use to do it before.

amber tide Apr 4, 2019, 1:55 AM

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Verify the integry of your game files @timid hare

river garden Apr 4, 2019, 2:05 AM

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@amber tide I did ip fix method and it worked for about 15 minutes until I was kicked

amber tide Apr 4, 2019, 2:14 AM

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Add theisle.exe to your anti virus/firewall exclusion list, and verify the integrity of game files

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@river garden

river garden Apr 4, 2019, 2:15 AM

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i currently have my firewall and antivirus software still disabled completely since the last attempt

amber tide Apr 4, 2019, 2:15 AM

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👀 Try verifying the integrity then

river garden Apr 4, 2019, 2:15 AM

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I have done this the last attempt but I will do this step again.

amber tide Apr 4, 2019, 2:16 AM

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You said you fixed it yesterday, what steps did you take that fixed it then?

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Do you have windows defender enabled? Cause you would need to do the same for that as well

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Also you might want to try updating your drivers

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@river garden

river garden Apr 4, 2019, 2:31 AM

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integrity is good. game will run for about 15 minutes and then i get 'Kicked from Server. Host closed the connection." i do not have windows defender enabled. I have updated my drivers yesterday.

neat thorn Apr 4, 2019, 2:51 AM

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It should be ipconfig /flushdns

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then netsh winsock reset

amber tide Apr 4, 2019, 2:57 AM

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Hmmm you're correct and then restart the computer after

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@neat thorn ty

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@river garden Like lethalbacon said,

ipconfig /flushdns
netsh winsock reset
then restart computer

river garden Apr 4, 2019, 3:09 AM

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ive dopne this step 3 times and still get the same result

amber tide Apr 4, 2019, 3:10 AM

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You’ve done it with flushdns instead of the ipconfigrelease/Renew? Two different things

solemn sandal Apr 4, 2019, 12:20 PM

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@chilly lodge
Try adjusting your Steam In-Game server browser, The Isle is pretty finicky with it's server browser.
At the very top left of your Steam you’ll see a button labeled Steam, click that and select Settings, then In-Game, and adjust the dropdown menu at the bottom to around 500. If that doesn't work, try 250 or 1000, different numbers work for different people.

chilly lodge Apr 4, 2019, 6:47 PM

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If I make it too low, unfortunately, it affects other games. So I don't want to lower it any further than 1500.

Someone on the server's discord recommended I bring up the in-game 'max results' to 5000, so when I get back to my desktop in a few hours I'll be trying that, @solemn sandal

solemn sandal Apr 4, 2019, 6:48 PM

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Hope it works

chilly lodge Apr 4, 2019, 6:48 PM

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I'll find out in about 2.5-3 hours. 😃

amber tide Apr 4, 2019, 11:14 PM

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@chilly lodge How did that work?

chilly lodge Apr 4, 2019, 11:16 PM

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Sorry, I haven't been able to get on yet, I'm waiting on the gas company to come by. They haven't arrived yet and they don't usually honk so I need to be able to see them drive by.

loud ivy Apr 4, 2019, 11:24 PM

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sorry I'm late to the party, have you checked if you are double nat'ed or not? that will cause all sorts of fucky in-game symptoms if you can play at all.

neat thorn Apr 4, 2019, 11:24 PM

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Double nat'ing though would affect all servers, not just one

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It's only one single server that's not showing for him

loud ivy Apr 4, 2019, 11:25 PM

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not necessarily

neat thorn Apr 4, 2019, 11:25 PM

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He also doesn't have access to the access point/router

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so if that's the case, they're SOL until they can get access to it

loud ivy Apr 4, 2019, 11:25 PM

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I know. but he could still run a traceroute, count the hops before public, and atleast know the issue is out of his power and to find alternatives

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I used to be in a situation like that with my old apartment

neat thorn Apr 4, 2019, 11:26 PM

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That's their exact situation........

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apartment

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we had it working the other day with a dns flush

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Personally, I suspect the server they're connecting to is using an odd port and other software on their machine is using said port

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because after a DNS flush and a fresh reboot it showed up

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But when streaming and multitasking it won't

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Although NAT would do that too

loud ivy Apr 4, 2019, 11:28 PM

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it's a real curious problem. he could always traceroute the direct IP of the server VS the FQDN and do some comparisons, see if he can even connect to it at all. That is assuming his server responds to ICMP

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this is a server he is renting, right? not something local he's setup?

neat thorn Apr 4, 2019, 11:31 PM

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No, this is a server he plays on that shows up intermittently in the server list

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They stream while playing on it and I think a streaming port is interfering with it or some other software they have installed

loud ivy Apr 4, 2019, 11:36 PM

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could be. have we done any basic pings to the server at all? Really should do that or a traceroute to the IP and the FQDN before we go deep into the sauce. We would have to get him to PM one of us the results though so he doesn't dox himself with posting his public ip

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sorry brb eating trailmix and got a giant piece of granola in my teeth lmao

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nvm it popped out

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oh if you know what the servers name is I'll try and see if I can get the FQDN and IP and find out the ICMP situation

neat thorn Apr 4, 2019, 11:40 PM

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Eden Isle

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I'll see if it shows for me also

loud ivy Apr 4, 2019, 11:41 PM

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104.223.91.138:14020?

neat thorn Apr 4, 2019, 11:41 PM

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I dunno, never played on it

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See, that's a non-standard Isle port also

loud ivy Apr 4, 2019, 11:42 PM

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thats what comes up here: https://gamemonitoring.net/en/server161529

GAMEMONITORING

Server Eden Isle (Friendly + High AI)[161529] for The Isle

Server Eden Isle (Friendly + High AI) for The Isle with map Isle V3

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admittedly I'm new to the isle, not 100% sure how to find the FQDN im about to boot the game and see if it shows through the menus

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just gotta switch outta ubuntu

neat thorn Apr 4, 2019, 11:42 PM

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It doesn't

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all you get is IP and port

loud ivy Apr 4, 2019, 11:43 PM

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understood, I wont waste the time switching boot

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yup ICMP is a go. I have great ping too

neat thorn Apr 4, 2019, 11:45 PM

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I'm going to fire up OBS and stream and see which ports are used

loud ivy Apr 4, 2019, 11:46 PM

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word.

neat thorn Apr 4, 2019, 11:47 PM

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I don't have anything using that port for me but it's hard to say for the other person

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At least we know better what to look for now

loud ivy Apr 4, 2019, 11:49 PM

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yeah. hopefully its just a port conflict. can you change the port in your software or is it hardcoded to a range or something?

neat thorn Apr 4, 2019, 11:50 PM

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I host my own server, I can use whatever ports I want. however, I'm not sure if you can do that for a third party hosted service

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And for services like Twitch or YouTube streaming, I don't think you can change them

loud ivy Apr 4, 2019, 11:52 PM

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you're talking about you run your own Isle server, yeah? I figured you could change it, don't know much about streaming though.

neat thorn Apr 4, 2019, 11:53 PM

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It looks like it was all 443 through OBS

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to twitch anyway

loud ivy Apr 4, 2019, 11:53 PM

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Oh yeah should be no issues there

neat thorn Apr 4, 2019, 11:53 PM

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Right but I don't stream to Youtube and have no idea what ports they use

loud ivy Apr 4, 2019, 11:54 PM

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hmmm brb google fu-ing

neat thorn Apr 4, 2019, 11:54 PM

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Port 14020 shows up for some Origin games and other things

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Uplay uses it

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I wonder if that's interfering.....

loud ivy Apr 4, 2019, 11:55 PM

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the usual suspects for youtube, 53 and 443

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that sounds much more likely

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especially if its something that might just pick ports in a range at random, that explains intermittent behaviour

neat thorn Apr 4, 2019, 11:58 PM

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Yup. Uplay is verified to use that port so........we'll have to see if that's running at the same time

loud ivy Apr 4, 2019, 11:59 PM

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yup. solid lead.

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that gives him two good things to look at, a quick look at the hops JUST to be sure as well as seeing about this conflicting port

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I mean if he can

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can't ping the server reliably, its over right there ya know?

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would hate it for the guy, same with double nat, but atleast he would know

neat thorn Apr 5, 2019, 12:02 AM

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that's true also since it doesn't show for Steam or The Isle

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@Kenson TL:DR we found out Ubisoft and Uplay use the port your server uses

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@chilly lodge TL:DR we found out Ubisoft and Uplay use the port your server uses

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So those might be interfering. It would be good to open a CMD prompt and ping the IP address 104.223.91.138:14020 and see what Windows says

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And do a traceroute also

loud ivy Apr 5, 2019, 12:05 AM

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I support all this + if you need to share screenshots of those results either block your public Ip (if you know how) or PM one of us the results

chilly lodge Apr 5, 2019, 12:05 AM

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I don't have uplay.

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dont own any of their games

neat thorn Apr 5, 2019, 12:05 AM

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Well crap

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Need to ping that server address and port then

chilly lodge Apr 5, 2019, 12:05 AM

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I only have Steam, Origin, and Battle.net launchers

neat thorn Apr 5, 2019, 12:05 AM

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Origin uses that port also

chilly lodge Apr 5, 2019, 12:05 AM

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no others

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i wonder if I can change that port lol

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on origin

neat thorn Apr 5, 2019, 12:06 AM

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No, it's not on your end

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Well, shut Origin down and see if it works

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that will tell you...........

loud ivy Apr 5, 2019, 12:06 AM

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yeah. I don't have origin, does it run in the background after you close it? may have to kill the process

chilly lodge Apr 5, 2019, 12:07 AM

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alright, lets try that haha

neat thorn Apr 5, 2019, 12:07 AM

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It looks like oVerwatch and Blizzard Voice chat may also use that port

loud ivy Apr 5, 2019, 12:07 AM

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just to be sure its dead

chilly lodge Apr 5, 2019, 12:07 AM

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only Steam auto starts

neat thorn Apr 5, 2019, 12:07 AM

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so kill battle.net also

chilly lodge Apr 5, 2019, 12:07 AM

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Origin and Battle.net are only when I load them up

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it shows!

loud ivy Apr 5, 2019, 12:07 AM

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oh ok

chilly lodge Apr 5, 2019, 12:07 AM

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Origin is bad, except the friend limit being 2000

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lol

neat thorn Apr 5, 2019, 12:07 AM

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Well, there ya go

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we found the fix!

loud ivy Apr 5, 2019, 12:08 AM

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BOOOOM

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good going

chilly lodge Apr 5, 2019, 12:09 AM

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just confirmed by refreshing list a couple times

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still showing

neat thorn Apr 5, 2019, 12:09 AM

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YES!!! Awesome!

loud ivy Apr 5, 2019, 12:09 AM

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fuck yeah

chilly lodge Apr 5, 2019, 12:09 AM

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I guess I have to keep origin closed unless i'm playing apex lol

neat thorn Apr 5, 2019, 12:09 AM

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Rusty found the IP and port

loud ivy Apr 5, 2019, 12:10 AM

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oh yeah I forgot. Good move figuring out what origin uses. I forget there are other launchers.

neat thorn Apr 5, 2019, 12:10 AM

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There's like 6 launchers now

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Steam, Origin, Uplay, Epic and others

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it sucks

loud ivy Apr 5, 2019, 12:11 AM

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yeah that really blows. If its not on steam I'm not gonna get it probably.. am I stubborn? haha

chilly lodge Apr 5, 2019, 12:11 AM

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I don't have epic, or uplay. So I'm good there :P

neat thorn Apr 5, 2019, 12:12 AM

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No, you're sane. I have 5 launchers now for all my games

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and it sucks

chilly lodge Apr 5, 2019, 12:12 AM

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I just have steam, origin, and battle.net.

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I never cared for fork knife ;)

neat thorn Apr 5, 2019, 12:13 AM

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I only have EPic for the free games

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Indie titles but entertaining no less

chilly lodge Apr 5, 2019, 12:14 AM

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I don't even have Epic, because they're taking steam data without asking for your permission. And it also owned by tencent 40% which sell your data to the Chinese government

loud ivy Apr 5, 2019, 12:14 AM

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fuck that with a capitol FUCK

chilly lodge Apr 5, 2019, 12:14 AM

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There have been multiple blog posts where they show epic taking steam friends data without getting authorization

neat thorn Apr 5, 2019, 12:15 AM

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Yeah, that's why I haven't bought anything there. And I don't run the launcher unless everything else is closed

loud ivy Apr 5, 2019, 12:15 AM

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TBH I was going to install epic so I could buy satisfactory but now I'm kind of thinking about just throwing that $30 in my VR fund

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its an epic exclusive

chilly lodge Apr 5, 2019, 12:15 AM

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Wait, is that game only available in Epic?

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Well then I'm never buying it.

loud ivy Apr 5, 2019, 12:15 AM

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https://www.epicgames.com/store/en-US/product/satisfactory/home

Epic Games Store

Satisfactory - Construct & Automate

Satisfactory is a first-person open-world factory building game with a dash of exploration and combat. Pioneering for FICSIT Incorporated means charting and exploiting an alien planet, battling alien lifeforms, creating multi-story factories, entering conveyor belt heaven, au...

pale pike Apr 5, 2019, 12:16 AM

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let's not get too offtopic though dondiFeelsGoodMan

neat thorn Apr 5, 2019, 12:16 AM

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^^^^^^^^^

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I was just thinking that, sorry