#๐Ÿ”ง-legacy-troubleshooting-๐Ÿ”ง

1 messages ยท Page 26 of 1

delicate sparrow
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also @dense comet make sure you're pressing "shift" and \

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not "/"

patent pawn
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I followed the directions in the pinned message about the AMD processor work around, but unfortunately it still doesn't allow me to join servers, showing the message "Kicked from Server - Host closed the connection". What should I do now? Other than be sad

fading sentinel
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Is the solution for the freezing or 0 fps in preset selection still work?

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Proc: Amd fx 6300 gpu: 1050ti, memory: 16gb.

fading shore
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EU servers dont show for me is there any potential fixes for that since i live in the UK but they dont pop up

fading shore
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its been like this for months now and ive had several reinstalls but its hasent worked at all in recent months

tiny plume
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For some reason im unable to fake limp . I have switched

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Key binds but it proved ineffective

pale pike
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you can't feign limp anymore if I remember correctly @tiny plume

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@fading shore
No server found solution :
At the top left of Steam youโ€™ll see a little button labeled โ€œSteamโ€, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

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@patent pawn Add Theisle.exe in your antivirus / firewall exclusion list , also doing this below might help too

open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and try playing on a server again

burnt sonnet
compact blade
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If I alt tab, the game seems to freeze when I go back in for a good 20-30 seconds. I've tried updating drivers and e.t.c. Can't really come up with what else may cause this issue (perhaps prioritization? that the computer "pauses" the processes, so I'll try to mess a bit with prioritization.) Mainly curious if someone else have had this issue ๐Ÿ˜ฎ

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sorry if this is the wrong channel for this ๐Ÿ˜›

edgy inlet
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trying to launch the game but it only gets to the opening animation then crashes.....anyone know why this is happening???

fading shore
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@pale pike it was already se to max though interestingly enough i noticed that i can access the EU servers through the steam server listings but not ingame so i can connect but once im ingame the listing wont show if i search there instead very wierd issue

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All in all ive got a workaround thats not much of an inconvenience

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Thanks or the advice tho

compact blade
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@edgy inlet Have you tried updating your video driver?

edgy inlet
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yes

lapis sand
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Hey, I am trapped in the litle Water at Radio tower (adult rex)... what can i do?

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(Us 2)

weak gorge
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Lonestar your best bet is to go to the #537187221632057356 channel and tag an official server admin asking for help

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Or if you haven't yet use the /stuck command in chat while resting, it might help

ocean pike
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Anyone know the reason why that when I'm in combat, that both me and the other Dino rubberband around each other? It's seriously getting annoying and I know know what the case of that would be..

thorn kestrel
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@ocean pike it is the server trying to reconcile your movements, their movements and time back and forth between your movements and the other players but its missing some information so you or they jump to the last place you had been or next place the server thinks you are going to be based on your last movement and then it corrects itself and jumps you or they to the next point it knows

ocean pike
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Ahh, that makes sense. It's annoying.

thorn kestrel
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it is super annoying, hopefully with the upcoming code rewrite for the game the netcode will get a cleanup and we may see better performance, til then, we gotta bounce around a bit

honest river
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why is that happening to him tho are the server and his computer not communicating properly?

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cause it doesnt happen to everyone

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well not me at least

thorn kestrel
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could be a million things, the data that tells the server the position is not real time, coz reality, network infrastructure faults, congestion, so many things can go wrong with internet traffic

ocean pike
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I know it couldn't have been my specs because I run a high end pc.

honest river
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aww ok got it

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ty

ocean pike
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Yes, thank you.

thorn kestrel
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np, cross all the fingers for some sweet performance upgrades later

ocean pike
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Yes I hope so.

patent pawn
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@pale pike So I took your advice and there was some improvement. i was able to get onto the server without freezing and play for 5 minutes. But then, again, it kicked me, giving me the same notification

fervent schooner
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Computer Information:
Manufacturer: Micro-Star International Co., Ltd
Model: MS-7A38
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3600 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

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Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1771
DirectX Driver Version: 25.21.14.1771
Driver Date: 1 11 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.74" x 10.55" (21.50" diag)
47.6cm x 26.8cm (54.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8147 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952779 Mb
Largest Free Hard Disk Block: 268920 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

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@stuck rock

stuck rock
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Ok, make sure you send the crash report to us @fervent schooner

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If it's game code related, I can fix it, if it's engine related, we have to wait on Epic Games

fervent schooner
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sent

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i sent it like most of the times it crashed anyway

crude estuary
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If I delete my saved stuff for the isle is it going to remove my skins?
My game isn't letting me change settings

uneven wren
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@pale pike Where should I go/who should I talk to for more involved help with the server browser issue I'm still having?

Since your suggestion of flushing DNS and all that unfortunately didn't seem to resolve whatever the issue is.

Ready to provide more advanced information like a dxdiag and so on

tranquil solar
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Official server 3 refuses to show up for me, 1 and 2 do no prob, I tried altering my steam ping setting

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think maybe a dns and winsock flush would help?

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this started happening a few days ago

frail crown
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i"m sure lot of guy stay in lobby and we have 100 players on offi but 50 in game right?

thorn kestrel
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@frail crown what? the isle doesn't have a lobby function

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@tranquil solar iirc the US3 server doesn't have the official tag, so untick all the filter option and search for ' Official US ' - this got it showing up for me consistently

tranquil solar
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@thorn kestrel weird, it did a few days ago. Thanks!

honest shuttle
thorn kestrel
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its not the whole game dude
its called sit and wait for steam - there's nothing you can do and the more you do to it, the longer it'll take

honest shuttle
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no its acutally redownload

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and its eating my hard drive

thorn kestrel
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its not, its storing the updated parts of the game in the steam temporary directory to be copied over the installed game once the download and allocation is complete

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the only way to decrease the time it takes is to install to a drive with a faster read/write speed

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like if you have a HDD and an SSD, put the isle on the SSD

honest shuttle
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i don't know what is HDD or SSD but

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how can i do that

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and will it every time install 8GB ?

thorn kestrel
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hard disk drive
solid state drive

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it might be more, it might be less, it depends what was updated

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say the files that make T.Rex what it is in game are 1Gb and are changed

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the whole T.Rex file set will been redownloaded, because it was updated

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so it'll take up an extra 1gb of space, since its there twice temporarily
then go back to 1gb once its patched

honest shuttle
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but i feel like the game is taking more space for nothing

thorn kestrel
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have you seen the animals in this? those textures are not small

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have you ever defragmented your hard drive?

honest shuttle
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my pc sucks

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hard drive is like

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500GB

thorn kestrel
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couple years old?

honest shuttle
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yeah what u gonna say

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"go buy a new pc "

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yeah you are right

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but its not easy as most of people think

thorn kestrel
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no i want to know what version of windows you have to tell you how to find the defrag tool

honest shuttle
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its windows 7

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what i hate in this modren gaming world

thorn kestrel
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sick, search function, - defrag

honest shuttle
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games now forces you to buy

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an expensive pc

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with expensive internet

thorn kestrel
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thats how its always been dude

honest shuttle
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most of new games don't show any respect for people who can't have a good pc so easily

thorn kestrel
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yeah, its always been like that

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pc gming is an expensive hobby

honest shuttle
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a lot of people sacriface their money that they were gonna use it for marrige or else , just for pc and for a game

thorn kestrel
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i spent $850 on a pentium...3 i think it was... 1Ghz CPU back in the day

honest shuttle
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i hope that changes one day

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i really hope any game dev understand how this is hard for us

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anyway

thorn kestrel
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it never will, graphics and game tech is about pushing the new hardware, the market expects kickass graphics, gotta get that processing power, and that power is expensive

honest shuttle
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u said i search for what ?

thorn kestrel
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defrag

honest shuttle
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in where

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found it

thorn kestrel
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search bar, or mag glass icon

honest shuttle
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then

thorn kestrel
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the icon looks like colourful blocks

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click that thing

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should see your drive on a list in the little popup window

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analyse and optimise buttons

honest shuttle
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then

thorn kestrel
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hit analyse

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it'll tell you if the disk has fragmentation, leftover bits of data

honest shuttle
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just a window popup and nothing happened

honest shuttle
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no

thorn kestrel
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odd, search it up again and right click it instead, then select "Run as Administrator"

honest shuttle
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still the same

thorn kestrel
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so what happened exactly? did a window appear then close? is it an outline of an empty one?

honest shuttle
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yeah window appeared then closed

thorn kestrel
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very strange

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press the windows key and R at the same time
in the Run box that appears type in
dfrgui.exe
and press enter

honest shuttle
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ok it appeared

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then

thorn kestrel
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select the drive and click the analyse button

honest shuttle
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then

thorn kestrel
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wait and see how fragmented it is

honest shuttle
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ok

thorn kestrel
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should take 5 mins or so

honest shuttle
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i hope that won't make me lose some files

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because a lot of files on my pc are such important

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ok its done

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then

thorn kestrel
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hit optimise if there is any fragmentation detected

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and on a separate topic, if you have something stored on that PC that is important and its nowhere else, back it up

honest shuttle
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wait i just noticed something weird

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the game was installed on D local Drive

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but its actually downloading now on E local drive

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is it like it changed where it was supposed to be downloaded by itself ?

thorn kestrel
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its just where steam is told to install things, sorry i thought you had only one drive

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do the analyse and optimise on the drive the game is on

honest shuttle
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ok

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what i mean

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the game file is on D

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but it downloads at E in same time

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u know what i mean ?

thorn kestrel
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not really, it shouldn't be in both places

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do you have 2 steam library folders?

honest shuttle
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yes

thorn kestrel
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in steam go at the top left
Steam
settings
downloads
Steam Library FOlders

honest shuttle
thorn kestrel
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ahh its using E for temp

honest shuttle
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i have 2 to manage space

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for temp ?

thorn kestrel
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yeah, remember my t rex example further back?

honest shuttle
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I don't understand what does that mean excatly

thorn kestrel
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its copying from one disk to the other, thats why its slowing down and takes so long to allocate

honest shuttle
thorn kestrel
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think of it like drinking a glass of water
in one hand you drink, done
now image swapping the cup from your left, to your right and back again, then drinking
which one would take longer?

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no it is, really slowly downloading

honest shuttle
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yeah internet suck

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time for laugh ? i have 1mb speed and its expensive

thorn kestrel
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it happens, you can't control that really, but your harddrive situation and how steam does its business can be helped

honest shuttle
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so its moving itself to other local drive

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and it won't happen again ?

thorn kestrel
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it will, it does it every time
its downloading to E - then moving it to D - then applying the patch - then deleteing
the extra step is moving it
if possible, have the isle on E drive
it could help speed things up

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and backup your important stuff! google drive, dropbox, external hard drive
disks fail, sometimes with no warning and the data could be impossible to recovery

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especially as they get older

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and uninstall mesozoica, its never being developed again, it was a scam

honest shuttle
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mesozoica

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it was just a demo file

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i will never buy the actual game

thorn kestrel
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game is a strong word for what that thing was

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but good

honest shuttle
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sadly i lost my 16 USB Drive

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16 GB

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i have another one but is 8GB only

thorn kestrel
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then google drive that, you get storage with gmail accounts
i had a guy lose his first born kids only baby pictures because he didn't backup, it sucks to lose things you cant replace

honest shuttle
thorn kestrel
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those say 0% fragmented?

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if not, defragment disk button on all the ones that do not

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especially D

honest shuttle
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E says 3

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and the others 0

thorn kestrel
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cool

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E makes sense, since steam uses it for downloads, little left overs

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defragment that E drive

honest shuttle
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"defragment"

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why this word scares me like

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its gonna remove everything

thorn kestrel
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coz frag, frag grenades ๐Ÿ˜›

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every time you delete something, or steam move stuff

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bits of data can be left over, and take up drive space

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eventually it can be cluttered enough to reduce performance

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and when you are in your situation, every little bit of performance you can get is a good thing

honest shuttle
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know what

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im just gonna wait until it downloads

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and it happens again

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gonna wipe that game from my account

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thanks for helping me

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i know maybe nothing got fixed but

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at least u r tried helping

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so im so thankful

thorn kestrel
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well, until you actually do it, nothing will be fixed

honest shuttle
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i wish if dondi was here

thorn kestrel
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defrag drive E
move the isle installation in steam to the E drive
those are the things that'll help, a bit

honest shuttle
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he knows about these stuff more than us

thorn kestrel
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yeah, there is a button in steam for it

honest shuttle
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without a regular moving ?

thorn kestrel
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well, it moves it for good

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right now because you have the isle on D and steam using E
its wasting time on moving stuff

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if they are both on the same drive, it doesn't waste the time

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you cant move it until the download is done thought, so you gotta wait for that

honest shuttle
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so i wait

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then i move it from the steam not a regular " Cut and paste "

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how i do that ?

honest shuttle
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alright

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thanks for much help

thorn kestrel
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np, hope it gets you updating faster

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and do some backups, for real

honest shuttle
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@thorn kestrel i already do backups for big games

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but as i said " lost my USB Drive "

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which is sadly i have to buy a new one

thorn kestrel
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i mean data, documents, photos, music that kinda stuff, games can be replayed but some thing can never be replaced

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whatever is important to you, have it saved in more than one or two places
old IT teacher of mine was very fond of saying " you can never have too many backups"

honest shuttle
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yeah i need a Hard Disk External for that but its so expensive

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all what i can do is just wait for 1 or 2 years until i can get the pc that i want

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but yeah i could copy the isle file to USB drive

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and once something like this happens again

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i put the file back

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and it gets updated faster as u said

thorn kestrel
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those arent your files, they are the game files, they dont matter at all if you deleted the isle right now, you could get it back as it was
i mean your personal things, your important things

honest shuttle
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yeah i know what u mean

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but in same times

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10 GB game take ages to download

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so thats why i care so much about not losing a files that has a size like that

raven badger
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After 1.52.6, I can't even run the game at a consistent 60 fps anymore even with most options turned to low down from where they were before at high or cinematic. Before I was able to get 100-120 without vsync on, and a consistent 60 fps. Plus there's now tons of freezing every few minutes when walking around.

molten delta
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we might have found the root of the problem there, will hopefully be a hotfix out soon to address that and a few other concerns.

thorny nest
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I am running into a issue when playing the Isle, i keep crashing and i double checked It is NOT my graphics card{It is all up to date and i also play another game that has alot of stuff in it as well, no issues that other game is World of Warcraft{also on high graphics} and its seems to be only the Isle giving me issues, it crashes when i try to do the shift tab to access my friends that message me, or when i tab out, it crashes to the point where i am force shutting down my laptop which also uninstalls the isle everytime it crashes.{This is still happening for me}

cunning cipher
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I'm crashing all the time too, when starting the game up, and after some time playing when i get in. Updating my Nvidia drivers solves it for the night usually, but it always happens again a day or two later

thorny nest
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@cunning cipher I got into the character skin creation after finishing and launching into the map, it freezes then i am forced to shut down my laptop to get rid of the frozen game.

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all my graphics drivers are up to date and i ONLY managed to get on the map for only a tiny bit before the game froze over.

compact blade
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@thorny nest what kind of gpu and cpu do you have?

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Anyone happen to know which unreal engine this game runs on?

weak gorge
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The game is running on unreal engine 4, but I'm not sure if it's the newer version 4.21 or just 4.2

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Unless there's a newer one I haven't caught yet

raven badger
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dinosauriac, were you replying to me or to someone else?

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Is there any plans to fix the game's memory leak? After playing for 3-4+ hours, fps continually drops lower and lower until game is close to unplayable due to constant fps jumping/stuttering/freezing. Only game I own from my Steam library that does this. Even Skyrim SE with 200+ mods and all kinds of shadows/texture upgrades doesn't do this. However, exiting The Isle application and immediately restarting it brings you back to normal fps until the same issue crops up again in another few hours.

median saddle
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i just fell in a pit big enough for a juvenile dino

gloomy marsh
thorn kestrel
fading sentinel
#

Is the preset selection or color selection have a fix without turning off the volume? I could run the game fine but not there.

pale pike
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@fading sentinel instead of using the -nosound launch option, try just lowering the Audio Quality to low in your settings

summer pollen
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Ok i might just be an idiot but i just downloaded the isle on my laptop today and the button for eating/drinking is a parenthesis rather than a letter and no matter how many buttons i press the charecter will not do the action. Ive tried looking it up in online and ive searched the settings to try and change it but their is nothing there. So ive starved and dehydarated to death alot of times . if i could have any help it would be greatly appreciated

pale pike
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type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @summer pollen

this will reset all of your settings and hopefully you will be able to eat and drink again

honest river
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Hey, so Iโ€™d like to know what my chances of getting another steam dev kit? @hollow bough because I got one originally a long time ago from Mar and it turned out to be corrupted or something (if you DM me I can send any proof needed, as long as messages on discord donโ€™t expire), so is it possible I could regain a noncorrupted dev kit key? (EDIT: Small issue being I think Mar changed their name as I typed Mar into my DMโ€™s and nothing came up)

hollow bough
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@honest river Devkit has been broken for almost half a year now.

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Youยดll have to wait like all the others till they have mod support working again.

honest river
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Oh ok

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Thank you

raven palm
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Are the official servers down?? I can not see them on the list at all. @pearl oxide

steel moss
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Guys, im stuck

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Can someone help?

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I'm on EU 3

modern spear
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go to #evrima-na , ping @ official server admin and tell them your ign

steel moss
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Ok thx

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Who's the admin? Sorry i'm new to this

modern spear
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just write @ official server admin without the space between the @ and the O

steel moss
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Oh, ok

crystal knot
#

Any news about the decrease in fps since the last update?

modern spear
#

I think they re-enabled an engine option to see if it makes the performance better, which it does not

crystal knot
#

Uhmm and is there any way to disable it? Or just wait for the next patch

modern spear
#

I think we'll have to wait

crystal knot
#

okay, thanks m8

ebon granite
#

is there a bug my main menu says does not meet the minimum but im pretty sure it does ?

#

Computer Information:
Manufacturer: MSI
Model: MS-7693
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-6300 Six-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3500 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 25.20.15002.58
DirectX Driver Version: 25.20.15002.58
Driver Date: 12 6 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 75 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (ASUS Xonar DX Audio D

Memory:
RAM: 12236 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 5012923 Mb
Largest Free Hard Disk Block: 953677 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

trail orbit
#

so for some reason i cant join some servers that are the same version as me but other people can join it freely

surreal flower
#

which servers specifically? @trail orbit

trail orbit
#

Us east - survival

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is the main one its a private server

surreal flower
#

And what's your game version?

trail orbit
#

0.1.52.6

surreal flower
#

๐Ÿค” what kind of message do you get when connecting fails

surreal flower
#

That's odd. Have you tried restarting the game, steam and your pc?

trail orbit
#

yup

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reinstalled the game even

surreal flower
#

Hm. What about other servers? Have you tried joining the officials?

trail orbit
#

yup officials is perfectly fine

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can join no problem but some private servers dont work for me

surreal flower
#

I want to think that's an issue with that specific server then. Try contacting the server owners to see if they can figure snything out, maybe? Being able to join ither servers suggests that the issue isn't with your client

trail orbit
#

alright thanks for your time

surreal flower
#

Np, sorry I couldn't really help though

trail orbit
#

all good will try to get in touch with the owners

ebon granite
#

is my message invisible or something ?

surreal flower
#

your processor is on the weak side @ebon granite pretty sure that's the issue

ebon granite
#

game runs fine so just confused

surreal flower
#

the message just warns you that there may be performance issues, it doesn't necessarily mean there will be

ebon granite
#

thanks

surreal flower
#

I ran the game on below minimum specs for years aswell, never had issues

pale pike
#

@ebon granite btw you GPU could use a driver updates๐Ÿ˜

cyan bobcat
#

don't know if this is the correct spot, but my allo is stuck laying down, tried relogging several times, some time it's on it's feet but can only move the direction it was facing. Anything I can do to fix this?

upbeat bay
#

Does anyone have a solution for this: Ever since the most recent updates, my game continuously crashes when trying to load into a certain server. I have verified / validated my game / steam files, reinstalled the game, updated my drivers, etc. Nothing is working. It keeps on crashing over and over again.

pale pike
#

@cyan bobcat known issue but really don't know how to fix it, @round moat or @cinder abyss might know something? sorry for the tag my friends dondiUhh

#

@upbeat bay are you getting any error message when the crash happen? if so then would you mind posting it here.

upbeat bay
#

No, there is no error message. It just says that Unreal Engine has crashed / stopped working.

pale pike
#

use this to let us know your system specifications

upbeat bay
#

It works once after I validate my game files again, but then if I leave the server and try to join again, it crashes.

#

Okay.

#

Theyโ€™re probably bad, but Iโ€™m getting them once my discord stops acting up.

#

Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 3668
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3912 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: igdumdim32.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 23.20.16.4973
Driver Date: 2 28 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) HD Graphics 630
VendorID: 0x8086
DeviceID: 0x5912
Revision: 0x4
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 16.06" x 10.04" (18.94" diag)
40.8cm x 25.5cm (48.1cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 8103 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 939712 Mb
Largest Free Hard Disk Block: 613115 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

Thatโ€™s... a lot.

#

And as I said, I never had this issue before the past 3 patches.

#

Since the Giga got added back, basically.

pale pike
#

I see Steam is detecting an integrated video card and it doesn't seem like you have a standalone video card, is that right? @upbeat bay

upbeat bay
#

I honestly donโ€™t know... Iโ€™m only 16 and Iโ€™m really bad with computers. ;_;

pale pike
#

ahh then I will assume steam is accurate. The game isn't meant to be running off of an integrated video card, I'm surprised you could even run it before your current issue

upbeat bay
#

So how do I fix it..?

worthy pawn
#

get a gpu

pale pike
#

pretty much yeah, Your current system specifications is below the minimum requirements just because you lack a GPU

worthy pawn
#

is that a laptop

#

nvm its not

outer edge
#

Euro 2 server, time 12:12 pm Moscow time date 02/16/2019. Apparently the admin killed my Rex during the battle with the herbs. I answer the question; no, he himself did not die, for there was not yet the last bloody frame.
I would be glad if I am mistaken.
Please check.
7 hours of life is nowhere to return ... Is it possible that Administrators are children??

bleak widget
#

Hello peeps, I'm having trouble using the smell ability. I know Q is to be held down for a few seconds while standing still, but nothing happens. Even rebound the key. Someone in game told me to delete some saved file, how do I do this? Thanks โค

thorny nest
#

My game Freezes {not crash}when i load into the island after making a dino{and its skin} and this is what my thing says

#

Computer Information:
Manufacturer: LENOVO
Model: 80WK
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9836
DirectX Driver Version: 24.21.13.9836
Driver Date: 6 24 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c8c
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8084 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1906451 Mb
Largest Free Hard Disk Block: 1458376 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

and i am not a computer person either and my game use to run correctly alot but now it freezes when loading into the island to the point i have to force shut down my laptop

marble maple
#

how do i fix my game i keep getting a subsystem failure when i pull it up

sinful glen
#

hope someone can help me :C

modern spear
#

dev branch and normal branch got merged

marble maple
#

how do i fix my game i keep getting a subsystem failure when i pull it up

pale pike
#

type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @bleak widget

#

@thorny nest make sure to update your GPUs driver.

thorny nest
#

@pale pike i just updated but my game still freezes

versed wadi
#

Whenever I try to join a server, the game finds none. I played this game before but had to get rid of it because I could not bypass this issue. I bought it once more recently in hopes that the problem would not repeat but I here I am, asking for help. File was excluded, ran as administrator, re-installed, nothing works. I really want to play this game.

pale pike
#

@thorny nest do you have the "Smooth FPS" option enabled?

#

No server found solution :
At the top left of Steam youโ€™ll see a little button labeled โ€œSteamโ€, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @versed wadi

versed wadi
#

Thanks, I have tampered with those numbers the last time, but I shall try it again.

pale pike
#

Well if you already tried the max ping settings and tried adding the game in the exclusion list for both your anti-virus and firewall, you can try one last thing

#

open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and look at the server browser against. @versed wadi

versed wadi
#

Ok, how do I open the command prompt? Changing those numbers didn't work, unfortunately.

pale pike
#

type "CMD" in your taskbar

versed wadi
#

got it up, and i just start typing in both of those or 1 at a time? sorry if i am asking too many questions

pale pike
#

do it one at a time

#

but only reboot once both has been done

thorny nest
#

@pale pike smooth FPS what? explain to me in DM please?

pale pike
#

in your game settings Winterborn

versed wadi
#

ok restarted

#

yep, looks like i still cant get any servers

pale pike
#

erghh

#

there is a workaround if you take a look at the 4th pinned message, made by looter @versed wadi

versed wadi
#

where is that?

marble maple
#

@pale pike
how do i fix my game i keep getting a subsystem failure when i pull it up

pale pike
#

@versed wadi pin icon, top right of discord

#

@marble maple

marble maple
#

Computer Information:
Manufacturer: HP
Model: HP Laptop 15-da0xxx
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 1800 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 620
DirectX Driver Name: igdumdim32.dll
Driver Version: 24.20.100.6025
DirectX Driver Version: 24.20.100.6025
Driver Date: 4 25 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) UHD Graphics 620
VendorID: 0x8086
DeviceID: 0x5917
Revision: 0x7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x

Sound card:
Audio device: Speaker/Headphone (Realtek(R) A

Memory:
RAM: 12203 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 120840 Mb
Largest Free Hard Disk Block: 9370 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

pale pike
#

your computer is well below the minimum system requirements to play the game, I don't think we can fix your issue @marble maple

marble maple
#

iot says theres a failure to connect to the subystem

#

but i can play it on max graphics on a hosted server

thorny nest
#

@pale pike its checked but my game still freezes. [sorry it took abit, i had ot reinstall it}

rare badger
#

apparently

#

the Isle isn't launching

#

after updating

crystal knot
#

okay, for all of us who lost FPS since the last patch, theyve fixed it in the new one, our FPS are back ๐Ÿ˜„

summer quail
#

@rare badger Tried restarting Steam?

rare badger
#

yea

#

its sort of working atm

#

thanks anyways!

rare badger
#

wait nvm

#

still wont launch

summer quail
#

What does it say when you try to launch?

rare badger
#

it just gets stuck in launching

#

and I already tried reinstalling

#

I already tried restarting steam

summer quail
#

Tried restarting your PC?

rare badger
#

but it just made me redownload the update

#

already done that

summer quail
#

Stuck in launching how? Do you receive an error?

rare badger
#

it just says

#

preparing to launch the isle

#

and thats it

#

the bar doesn't go up or anything

summer quail
#

See "Can't launch The Isle"

pliant lodge
#

it keeps increasing.

finished 1.3 update. restart steam. 4gb update is started. finish that. just checked it and came back to this.

#

is there something wrong with my steam? is it reinstalling the isle???

rare badger
#

8.8 gb

#

in total

pliant lodge
#

why the hell is it doing it in increments

#

instead of just doing 8.8gb

rare badger
#

I hate how you have to redownload

#

the update

pliant lodge
#

basically what it made me do

#

the 1.3 was stuck on installing but it was complete so i restarted steam

#

but now its just increasing and taking its sweet time to update.

rare badger
#

yup

summer quail
#

The game has to download first, then install.

rare badger
#

it already downloaed

#

*downloaded

#

but when restarted

#

it has to redownload

pliant lodge
#

i mean, ive got it saved onto an sd card - the game. so maybe thats why

#

the write speed is slow.

summer quail
#

Yes, it's all dependent on your disk write speed.

rare badger
#

Also

summer quail
#

Leave it to fully install, you should be good within the next 20 minutes at least. @pliant lodge

rare badger
#

it said something about program files

pliant lodge
#

dfsgdfg

summer quail
#

@rare badger Post a picture of the warning so that I can assist you further.

rare badger
#

doesn't say that problem on the bug thing

#

alright

#

give me a moment cause it takes a while for that crash to happen

summer quail
#

@rare badger How's it going?

rare badger
#

Redownloading

#

Cause it restarted

#

Will have to wait for maybe another hour

#

Everytime I restart it

#

Have to wait for a hour lmao

#

Cause apparently its a 8.8 gig download

summer quail
#

Okay. Let it fully download this time and shoot me a message if you're still having issues with it.

rare badger
#

Thanks

rare badger
#

Alrighty

summer quail
#

Do you have antivirus installed?

rare badger
#

Yea

#

Should be

summer quail
#

Try temporarily disabling it, verify your game cache.

rare badger
#

Ah

#

Yea I already did that actually

#

There was a 3 fole corrpution but I thought that fixed it

#

Apparently it didnt

summer quail
#

You tried disabling your antivirus?

rare badger
#

No the game cache

#

Give me one second tjo

#

*tho

summer quail
#

Do both. Antivirus first, then verify game cache.

rare badger
#

Hrm

#

Not sure how to turn it off

summer quail
#

What antivirus do you use? You can usually disable them by right clicking the icon on your toolbar.

rare badger
#

Its called

#

McAfee

#

Ots a anti virus scanner

summer quail
#

Do you see the McAfee logo on your toolbar? Usually located in the bottom right of your desktop.

rare badger
#

Yea

summer quail
#

Right click it and look for an option to disable it.

humble venture
#

No progress on the skin menu freezing for AMD processors. Even with sound on low quality. It has to be turned completely off to function.

rare badger
#

Uh

#

Thats the problem

#

You cant disable it

#

Or theres no option I think

#

Wait

summer quail
#

Every antivirus has an option to be disabled.

#

If you aren't sure how to disable yours, a quick Google search does wonders.

rare badger
#

Ok

#

I did it

summer quail
#

Great. Now try verify your game cache again.

rare badger
#

Yup

#

Done

summer quail
#

Any files missing?

#

Try running the game again.

rare badger
#

No files missing

#

Its running but

#

Still wont work

summer quail
#

Same error?

rare badger
#

Yea

#

Apparently a corrupt file ?

#

But

#

When I verified its not

summer quail
#

Okay. Try reinstalling the game now that your antivirus is disabled. It may have been quarantining files.

#

Make sure to uninstall and reinstall via Steam.

proud crater
#

add an exclusion in your antivirus firewall for The Isle

#

i just added an exclusion for my whole Steam folder

summer quail
#

@rare badger Actually yeah, do that first ^

rare badger
#

Exclusion?

proud crater
#

what antivirus are you running?

rare badger
#

McAfee

proud crater
#

if you open up the McAfee dashboard, there should be a tab for your firewall

#

in the firewall tab there should be an option to add folders to be excluded on virus scans

rare badger
#

Will that help?

summer quail
#

Yes.

proud crater
#

the antivirus recognizes something in the game files as a virus, so excluding the game folder will make the antivirus ignore it

#

i'm running kaspersky free, and on that it's under settings > threats and exclusions > manage exclusions

rare badger
#

Hrm

#

I have the firewall open but

#

There is a settings for it

#

Just dont see a place where it says to add a folder sort of thing

summer quail
#

Take a picture.

rare badger
#

Ok wait I got it

#

So I add a exclusion

summer quail
#

Yep.

rare badger
#

For the whole steam folder

summer quail
#

You know where it's located?

rare badger
#

Its

#

Program files

#

X86

#

Isnt it?

summer quail
#

Correct.

#

Add the entire Steam folder to your exclusions.

rare badger
#

I just click on steam

#

Then click open

summer quail
#

Yeah.

rare badger
#

Uhm

summer quail
#

Same error?

rare badger
#

Is this right

summer quail
#

Yeah but it looks like you're trying to add an application exclusion.

rare badger
#

Oml

summer quail
#

Is there an "Add Folder" button?

rare badger
#

LMAO this is so confusing

#

Only has program apparently

summer quail
#

It's fine. You're smart. Think smart.

#

lol

rare badger
#

Sorry im trying to use google lmfao

summer quail
#

In that case

#

Open Steam > steamapps > common > The Isle

#

add TheIsle.exe

proud crater
#

this is where all your Steam games are

summer quail
#

She can't add folders, apparently.

rare badger
#

God I wish I could screenshot on my laptop lmao

#

Which one

summer quail
#

Bottom

proud crater
#

the entire The Isle folder

#

you can't add folders?

#

whuh

summer quail
#

There's also another one you'll want to add inside TheIsle > Binaries > Win64

#

That's what I said @proud crater ๐Ÿ˜†

rare badger
#

Hrnnng

#

Wait

#

Waaiiit

proud crater
#

dondiSquint can you screenshot the exclusions page?

rare badger
#

Yea

proud crater
#

ctrl+print screen, paste it in ms paint

rare badger
#

Pretty sure its the wrong one

#

....whats the print button

#

Smh so sorry

#

Not really knowledgable in these sorts of stuff

summer quail
#

Print Scrn is usually next to Scroll Lock.

#

Top right of your keyboard.

proud crater
#

on my keyboard it's over the arrow keys

#

print screen

summer quail
#

You can actually just press Print Scrn then Ctrl + V directly into Discord.

proud crater
#

oooo

#

DUDE

#

hory shet

summer quail
#

I was listening to Pendulum - Witchcraft earlier.

#

๐Ÿคฃ

rare badger
#

I see

#

A number lock

proud crater
#

found this

rare badger
#

But not a scroll lock

summer quail
#

It's fine. Take a picture with your phone again.

#

It's better than nothing dondiYikes

rare badger
#

Sorryyy

#

I can send a photo of the firewall page

summer quail
#

You don't need to be sorry.

rare badger
#

But I cant seem to find the exclusionnns?

summer quail
#

Pictuuuure.

summer quail
#

Where were you earlier when adding exclusions?

rare badger
#

Well I was looking at the google page and saw something similar so I thought it was the same but I was looking at internet connections

#

For programs

proud crater
#

try Net Guard

#

see what's under there

rare badger
#

Just a Ip address

summer quail
#

Intrusion detection?

rare badger
#

Its a scanner for baskc activities

#

*vasic

#

**BASIC

#

Or suspicious activities

proud crater
#

Smart Advice and Advance Settings?

summer quail
#

Vasically, go back to whatever exclusions page you were on before and take a picture of it.

rare badger
#

just talking about

#

ooo

#

ok

summer quail
#

Okay, that's not it lol.

#

Go back to the main dashboard for McAfee and take a picture?

rare badger
#

Found out how to screenshot

summer quail
#

๐Ÿ‘

rare badger
#

LMAO

summer quail
#

LOL

rare badger
#

U SCARED ME

summer quail
#

Go under scan for viruses.

#

Then screenshot :)

#

We'll get there eventually!

rare badger
summer quail
#

okay, not that.

rare badger
#

?

summer quail
#

Settings cog

#

Top right

#

then SS again.

rare badger
summer quail
#

Real-time scanning

rare badger
summer quail
#

Excluded files

rare badger
#

okok

#

So I add file

#

but

#

which one to save

#

just the steam foler in 86x

#

?

summer quail
#

If you can do folders, yes

rare badger
#

can't lmfao

summer quail
#

C:\Program Files (x86)\Steam\steamapps\common\The Isle

rare badger
#

So like this

summer quail
#

Yep. Now add another one

rare badger
#

Which

#

one

summer quail
#

C:\Program Files (x86)\Steam\steamapps\common\The Isle\TheIsle\Binaries\Win64

#

"TheIsle-Win64-Shipping"

rare badger
summer quail
#

Looks good. Check out the firewall bit under the settings cog too

#

make sure we aren't missing anything.

proud crater
#

what does it do when you try to add a folder?

rare badger
#

firewall

#

is the same

#

uhh

#

it just doesn't let me choose folders

summer quail
#

There's exclusions under the firewall part?

rare badger
#

no

#

its the same screenshot

#

I gave

proud crater
#

select the folder then click "add"?

rare badger
#

about the net protection or

proud crater
#

if you double-click the folder it just opens it

rare badger
#

the internet thing

#

theres no add button

#

thats why

#

it just says open

proud crater
#

whut

summer quail
#

And pressing open just opens the folder?

proud crater
rare badger
#

yea

summer quail
#

Lame.

#

No worries

#

Try running the game, now that they're in your exclusions.

rare badger
#

do I have 2

#

restart Steam

summer quail
#

No.

#

You should also run as administrator if you haven't already.

proud crater
#

might need to restart your PC for the changes to take effect

rare badger
#

fuck

proud crater
#

ikr

rare badger
#

I have to

#

redownload it

#

AHHHHHHHH

summer quail
#

?

#

Hit uninstall in Steam then.

#

Make sure it's a fresh install.

rare badger
#

no like

#

redownload the update

#

the new patch

proud crater
#

that's fine

summer quail
#

Yeah. Uninstall anyway

#

Uninstall the game properly from Steam. Right click in your library > Uninstall.

rare badger
#

wouldn't that take longer?

proud crater
#

antivirus might've been blocking something when you tried to download the patch before

summer quail
#

^

rare badger
#

the new update?

summer quail
#

Once it's uninstalled, restart your PC again

#

Then do a fresh install of the game.

proud crater
#

well...i'd try downloading the patch first

#

before going nuclear and starting over :/

rare badger
#

won't let me uninstall anyways

#

well

#

The Isle won't play anymore

proud crater
#

the heck

summer quail
#

I'd just do a fresh install. Better safe than sorry.

rare badger
#

wait

#

WAIT

summer quail
#

WHAT

rare badger
#

it worked

#

for like 5 seconds

#

and now I just gotta wait

summer quail
#

The game booted up?

rare badger
#

yea

#

well

#

its still launching but

#

it was better progress because it actually showed bars

#

ok its apparently Installing

#

but

#

theres no network

summer quail
#

That's fine. Wait for it.

rare badger
#

Hope

#

if this doesn't work

summer quail
#

Might take up to 20-30 mins.

rare badger
#

im jumping out the window

summer quail
#

If this doesn't work, you uninstall, restart the PC and do a fresh install.

rare badger
#

hrnnnnnnggggg

#

ur riiiigghhhttt

summer quail
#

agreed.

rare badger
#

I just hope it didn't have to come to that

proud crater
#

how's ur internet?

rare badger
#

Spikes

#

it might be worse actually???

#

idk Im looking at Wifi

summer quail
#

Well, I'm gonna make myself a cuppa tea. Ping me if you try both and still no luck ๐Ÿ™‚

rare badger
#

okie

#

thanks for ur help

summer quail
#

Anytime.

rare badger
#

didn't work

#

guess Ill have to redownload

summer quail
#

Sometimes that's the best solution for it.

#

ยฏ_(ใƒ„)_/ยฏ

rare badger
#

which one

#

c or d

summer quail
#

C

#

That's the default. Safe to stick with that to minimize further issues.

rare badger
#

well

#

gonna download over night

#

Ill tell u tomorrow how it goes

summer quail
#

Sure thing. Good luck!

prisma bison
#

Um. I need help

#

My anti virus deleted my game off my pc, and now I cant download it fully again because steam says "CONTENT FILE LOCKED" and wont finish the download.

#

Any help would be greatly appreciated.

honest shuttle
#

@prisma bison i think you need to put your game on the firewall

#

to make it look safe for the anti-virus

prisma bison
#

I had to go into my avg and restore the particular file it quarantined. just making an exception didnt work

#

I got it however. Thanks

bleak widget
#

@pale pike thank you!

gray sleet
#

hey guys every time I try to join a officail server it says pending connection failure and I tried restarting the game but that doesnt work

sour hull
#

I keep trying to host a thing on testlevel by myself but the game just goes to black screen when I do

summer quail
#

@gray sleet Still need help?

gray sleet
#

@summer quail i restarted my computer a few times after that it worked again

summer quail
#

@honest shuttle Still having that issue?

honest shuttle
#

@summer quail yes

summer quail
#

Have you tried a fresh reinstall of the game?

honest river
#

Whenever I try to smell, nothing happens. I have reset the settings but it didn't help.

summer quail
#

Navigate to C:\Users\YourName\AppData\Local\TheIsle

#

Delete the folder inside named "Saved"

#

Then reboot your game and try again.

honest river
#

I'll try that

summer quail
#

Let me know if there's still an issue afterwards ๐Ÿ˜ƒ

honest river
#

It worked! Thanks for the help.

summer quail
#

Great! Have fun.

honest river
#

I have the same issue with insert

summer quail
#

Are you playing on Sandbox or Survival?

honest river
#

survival

summer quail
#

Have you tried to rebind the character menu key?

honest river
#

That worked, thanks for the help again ๐Ÿ˜„

summer quail
#

Glad I could help ๐Ÿ˜‡

boreal sapphire
#

Not sure why or how this started happening, but when I try to open the game, I get an error saying "DX11 feature level 10.0 is required to run the engine"

#

Any idea how to fix this?

west arch
#

Hello, I am speaking on behalf of someone. So we have someone trying to connect to our Server, they are having issues connecting. Trying to connect to any Server they are getting the message "Host has dropped connection" this is on all servers, he has tried firewall settings, verifying game and is now reinstalling. <@&401466542140817419>

summer quail
#

@boreal sapphire Try restarting your PC first. If that doesn't help, navigate to C:\Program Files (x86)\Steam\steamapps\common\The Isle\Engine\Extras\Redist\en-us and run the application.

#

@west arch So they've added their game folder to their antivirus/firewall exclusions?

west arch
#

@summer quail Yes as far as i know, they added it to the Firewall.

summer quail
#

Tell them to open their command prompt as an administrator and run the following command:
netsh winsock reset

#

Then restart their PC and try to connect to the server again.

west arch
#

Will pass the message on now ๐Ÿ˜ƒ Thanks Karth. See if that works.

summer quail
#

Let's hope ๐Ÿ˜ƒ

summer quail
#

@west arch Be sure to ping me here if they're still in need of assistance.

west arch
#

Will do ๐Ÿ˜ƒ waiting for him to reinstall ๐Ÿ˜ƒ

cunning cipher
#

are any other people than me still experiencing a lot of crashing after this patch?

summer quail
#

A few people have been reporting them happening more often as of last patch.

boreal sapphire
#

@summer quail Im kind of a dummy but is that a link or do i need to follow those steps in my files?

#

Nevermind, I followed the steps and installed the application, will it allow me to run the game then?

summer quail
#

That's what you need to check after installing it.

#

@boreal sapphire

coral brook
#

is it at all possible for an admin to make their name.visible to players as an admin? like, a group name display but for the admin to everyone else? or the delete player name overlay?

summer quail
#

This isn't the channel for this but if you're referring to a group name tag for admins, it's not possible. You could put that in #general-feedback though!

#

@coral brook

coral brook
#

cool thank you

winter grove
#

I'm having an issue finding servers, I can't find the official servers, and servers keep on popping in and out if the server selection menu. I couldn't see many of the servers even before refreshing.

#

It's never happened to me before, and my friend is having the same issue, even though it's their first time playing

summer quail
#

Open up Steam. In the top left of your library click on Steam > settings > ingame and then change the max pings drop down to 1000. (You may need to play with it a bit to find the best setting for you) then relaunch the game. @winter grove

#

Feel free to ping me here if you're still struggling to find the server.

obtuse tiger
#

Does anyone know why your in game ping is so high as of late? My ping used to rarely go over 150/200, and now 200 is low for me and when I fight it goes up to the 600-900 range.

summer quail
#

Found that in the patch notes for 0.1.50.9

obtuse tiger
#

I donโ€™t know if thatโ€™s what is causing it.

#

I lag more than usual, and I canโ€™t even hit anything.

#

Even before the change, my bites were spot on and I could play decently. Now I pretty much just grow only to die.

summer quail
#

Yeah, I've noticed hit boxes have been a bit off lately too. Perhaps it's related to the terrain alignment or IK changes.

#

Not really anything that we can do to fix it on our end, so this is better suited for #401465522815893506

honest river
#

so, I can't bite unless I'm walking straight forward or standing still, can't bite when running, can't bite while turning, why is this?

#

like I click but it doesn't register

summer quail
#

@honest river Are you on laptop or PC?

honest river
#

laptop

summer quail
#

Do you have any external keyboards that you can connect to it?

honest river
#

no, I've ordered an external mouse, would that help?

#

or if I change the keybind?

summer quail
#

Those are some possible solutions. Are you on Windows 10?

honest river
#

yes

summer quail
#

@honest river Go to your searchbar in the bottom left of your desktop and search for "delay"

honest river
#

oka

#

okay

summer quail
#

It should come up with "Choose whether to have a touchpad delay"

honest river
#

yes

summer quail
#

Open that. What is your setting on?

honest river
#

medium sensitivity

summer quail
#

Change it to most sensitive.

honest river
#

okay

summer quail
#

Try rebooting the game and see if your issue persists.

honest river
#

thank you โค

summer quail
#

Don't thank me yet, it might not have fixed it! ๐Ÿ˜„

honest river
#

lmfao maybe but idk

#

ITS FIXED

#

THANK YOU

summer quail
#

Hooray!

#

I still highly recommend getting an external mouse.

#

Have fun regardless.

honest river
#

yeah I will still, but I will now omg

dense comet
#

@delicate sparrow sorry for the late comment but it doesn't work

summer quail
#

@dense comet Have you tried changing the key?

dense comet
#

idk what the key name

summer quail
#

It's either spectatormode or observermode.

#

If you can't find it, you may need to reset your config files.

dense comet
#

actually it make me back to where i stand

summer quail
#

Yeah, hold your left shift key and press the spectator button.

dense comet
#

doesn't work

summer quail
#

It will place you below wherever your spectator camera is.

#

Try changing the spectator camera button.

dense comet
#

ok

summer quail
#
  1. Enter spectator mode.
  2. Fly to a different place on the map.
  3. Hold left shift while in spectator and press the spectator button again.
#

Sometimes it doesn't place you on certain parts of the map, you have to do it on normal terrain.

dense comet
#

it works

#

thank you :smooch:

summer quail
#

๐Ÿ‘

vernal pollen
#

I got troubles with my ingame controls , i can keep on deleting my save folder or reset the keys, i don't see the scent key
And in game i can't scent either

#

Can someone help me pls

#

I already uninstalled 2 times

summer quail
#

@vernal pollen Navigate to C:\Users\YourName\AppData\Local\TheIsle

#

Delete the folder named "Saved"

#

It's likely that you were deleting the incorrect folder. Doing the aforementioned will generate a new saved folder and reset all of your settings.

#

If you didn't have the bind, that will add it to the list.

vernal pollen
#

I already did that

#

I'll try again

#

Nope that changed nothing

#

can't find any the isle files in the appdata files

#

i'm searching on other data disks

summer quail
#

Yeah, perhaps it's saved under a different drive.

#

You're looking in Local under AppData, correct?

vernal pollen
#

Yup

summer quail
#

So when you said "Nope that changed nothing" what did you delete?

vernal pollen
#

A saved folder i found in a the isle folder on one of my drives

deep magnet
#

I need a little help with replays.

vernal pollen
#

I found a "config" file and i deleted it too

deep magnet
#

Mine don't work, I press T but nothing happens.

summer quail
#

@vernal pollen Can you take a screenshot of your Local folder where TheIsle should be?

vernal pollen
#

ok

summer quail
#

@deep magnet Most servers have replays disabled my default.

deep magnet
#

I know, but my friends are able to record on them, which confuses me

summer quail
#

The recording indicator doesn't appear at the moment. Try pressing T then hit it again and check your replays.

#

If no replays are appearing, try resetting your Saved folder in the directory I put above.

deep magnet
#

There is nothing there, I have checked my replays, all empty

vernal pollen
#

You want a screen of the appata or a screen of where i found my the isle files ?

deep magnet
#

Oh

#

I will try to, thanks

summer quail
#

AppData > Local

vernal pollen
#

ok

#

there is nothing in my adddata local

summer quail
#

Which drive is The Isle saved to?

vernal pollen
#

F

#

you want to see where it is

summer quail
#

In the first screenshot you're under a folder named "Default.migrated"?

#

The normal path is C:\Users\YourName\AppData\Local\TheIsle

vernal pollen
#

There is no such path

summer quail
#

Your PC name doesn't come under the Users folder?

vernal pollen
#

I got a user folder inside my user folder

#

so let's say that what you are talking about

#

there is this

#

if i go in the second user folder

summer quail
#

Is there an AppData folder under Utilisateur?

vernal pollen
#

I found this

summer quail
#

Try typing %temp% in your file explorer address bar.

vernal pollen
#

OW

#

something happened

deep magnet
#

Sorry again, but how exactly do I get to the saved folder?

#

I can't seem to find it

summer quail
#

Both of you can follow the above step.

vernal pollen
summer quail
#

Great. Now see at the top you're in the temp folder? Go up one folder to Local.

vernal pollen
#

yup

summer quail
#

Inside there you should find a folder named TheIsle

vernal pollen
#

I'm searching for it

#

and then ?$

summer quail
#

Open up TheIsle folder and delete the folder inside named Saved.

vernal pollen
#

Why could i not access it from the beginning ?

#

Why did i need to go trough all of this

summer quail
#

Sometimes the AppData folder can be hidden from the user.

vernal pollen
#

...

#

Thank you

#

You saved my life

summer quail
#

Search on Google "AppData folder is hidden" then you'll be able to unhide it.

vernal pollen
#

You're a great guy

summer quail
#

Thanks! ๐Ÿ˜ƒ

#

Go check if your scent is working.

vernal pollen
#

I'll do that !

summer quail
#

@deep magnet Found it?

deep magnet
#

Not yet

summer quail
#

Type %temp% in your file explorer address bar.

#

Let me know when you've done that. @deep magnet

deep magnet
#

I have

summer quail
#

Go up one folder to Local.

#

Still with me?

deep magnet
#

One folder to local?

summer quail
#

After typing %temp% you hit enter.

#

It should take you to the Temp folder.

deep magnet
#

Yea I see those

summer quail
#

In your address bar you should now see "Local" to the left.

vernal pollen
#

@summer quail It is working now

#

Thanks a lot !

summer quail
#

Awesome. Have fun!

deep magnet
#

Does it have to finish searching first?

summer quail
#

Your address bar is to the left of the search bar.

deep magnet
#

Well I can't seem to spot anything

summer quail
#

That's what you should be clicking on, not the search bar to the right.

#

That's where you need to type %temp%

deep magnet
#

Ooh~

#

Alright but

#

Should I be in "This PC"

#

or where?

summer quail
#

It shouldn't matter.

#

Just type it in and hit enter.

#

It will take you to your Temp folder.

deep magnet
#

Yes, alright

summer quail
#

You there?

deep magnet
#

Mhm

#

Clicked on Local

summer quail
#

Great. Look for a folder called "TheIsle"

#

Open it up and delete the folder inside named Saved.

deep magnet
#

Got it

summer quail
#

Once the Saved folder is deleted, reboot your game and try to find a server with recording enabled.

deep magnet
#

Well, there we go

#

Thx

summer quail
#

Hit T once to start the recording, hit it again to stop.

deep magnet
#

Yea

summer quail
#

Feel free to ping me here to let me know if you're still having issues with it.

deep magnet
#

Alright

summer quail
#

@rare badger You never got back to me! Everything good?

rare badger
#

Yeee

#

I think so

summer quail
#

Well does the game work now?

rare badger
#

It worked last night sorry I didnt ping u lmao

#

Yea

#

uwu

summer quail
#

Oh okay great ๐Ÿ‘

rare badger
#

Thanks again

strange yoke
#

server list not working for me

#

half working i should say

summer quail
#

@strange yoke In the top left of your Steam library there's a button that says Steam. Click it then go to settings > ingame. Click the bottom drop down box and set it to 1000.

strange yoke
#

its auto at 5000

summer quail
#

You might need to play with it a bit to find the best setting for you, but it's a proven solution to finding missing servers.

#

Yep. Set it to 1000.

strange yoke
#

well im reinstalling the game

#

cause for instance

#

i search official i get the 3 us servers

#

if i hit refresh again i might get 1 of them

#

i end up keep pressing refresh till it appears

#

i didnt even know eu servers existed

summer quail
#

Yeah, try the above when it's reinstalled and let me know if it helps or not.

strange yoke
#

till i came on this discord

#

ok

#

worked

#

thanks

#

i think reinstalling helped or the 1000 idk

summer quail
#

Glad to hear it. Have fun ๐Ÿ˜ƒ

coral matrix
#

Hi, I'm having trouble getting sent to work in the game, not even the animations will play and but only my footprints show up.

desert flicker
#

how can i killl my self if im stuck in official server

summer quail
#

There is no way to kill yourself. Try tagging the official server admins in the respective server channel.

#

@coral matrix Navigate to C:\Users\YourPCName\AppData\Local\TheIsle

#

Inside you will find a folder named "Saved", delete it, then restart your game.

meager condor
#

my friends stuck in a hole

summer quail
#

@meager condor Try tagging the official server admins in the respective server channel.

meager condor
#

what server channel

#

I looked cant find it

summer quail
#

Depends on the server you're on.

meager condor
#

us 1

summer quail
meager condor
#

I already did

summer quail
#

Do @ Official Server Admin in there.