#๐ง-legacy-troubleshooting-๐ง
1 messages ยท Page 26 of 1
I followed the directions in the pinned message about the AMD processor work around, but unfortunately it still doesn't allow me to join servers, showing the message "Kicked from Server - Host closed the connection". What should I do now? Other than be sad
Is the solution for the freezing or 0 fps in preset selection still work?
Proc: Amd fx 6300 gpu: 1050ti, memory: 16gb.
EU servers dont show for me is there any potential fixes for that since i live in the UK but they dont pop up
its been like this for months now and ive had several reinstalls but its hasent worked at all in recent months
For some reason im unable to fake limp . I have switched
Key binds but it proved ineffective
you can't feign limp anymore if I remember correctly @tiny plume
@fading shore
No server found solution :
At the top left of Steam youโll see a little button labeled โSteamโ, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.
@patent pawn Add Theisle.exe in your antivirus / firewall exclusion list , also doing this below might help too
open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and try playing on a server again
I am unable to host a local server in the isle, even after reinstalling the game. This is hindering my ability to test things.
The game just freezes at a black screen, without ever transitioning into the loading screen.
https://gfycat.com/MisguidedQuestionableIcterinewarbler
If I alt tab, the game seems to freeze when I go back in for a good 20-30 seconds. I've tried updating drivers and e.t.c. Can't really come up with what else may cause this issue (perhaps prioritization? that the computer "pauses" the processes, so I'll try to mess a bit with prioritization.) Mainly curious if someone else have had this issue ๐ฎ
sorry if this is the wrong channel for this ๐
trying to launch the game but it only gets to the opening animation then crashes.....anyone know why this is happening???
@pale pike it was already se to max though interestingly enough i noticed that i can access the EU servers through the steam server listings but not ingame so i can connect but once im ingame the listing wont show if i search there instead very wierd issue
All in all ive got a workaround thats not much of an inconvenience
Thanks or the advice tho
@edgy inlet Have you tried updating your video driver?
yes
Hey, I am trapped in the litle Water at Radio tower (adult rex)... what can i do?
(Us 2)
Lonestar your best bet is to go to the #537187221632057356 channel and tag an official server admin asking for help
Or if you haven't yet use the /stuck command in chat while resting, it might help
Anyone know the reason why that when I'm in combat, that both me and the other Dino rubberband around each other? It's seriously getting annoying and I know know what the case of that would be..
@ocean pike it is the server trying to reconcile your movements, their movements and time back and forth between your movements and the other players but its missing some information so you or they jump to the last place you had been or next place the server thinks you are going to be based on your last movement and then it corrects itself and jumps you or they to the next point it knows
visual aid might make that sound a little less strange...
https://cdn.discordapp.com/attachments/467246282390372353/545351844529176606/latency_visual.jpg
Ahh, that makes sense. It's annoying.
it is super annoying, hopefully with the upcoming code rewrite for the game the netcode will get a cleanup and we may see better performance, til then, we gotta bounce around a bit
why is that happening to him tho are the server and his computer not communicating properly?
cause it doesnt happen to everyone
well not me at least
could be a million things, the data that tells the server the position is not real time, coz reality, network infrastructure faults, congestion, so many things can go wrong with internet traffic
I know it couldn't have been my specs because I run a high end pc.
Yes, thank you.
np, cross all the fingers for some sweet performance upgrades later
Yes I hope so.
@pale pike So I took your advice and there was some improvement. i was able to get onto the server without freezing and play for 5 minutes. But then, again, it kicked me, giving me the same notification
Computer Information:
Manufacturer: Micro-Star International Co., Ltd
Model: MS-7A38
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3600 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1771
DirectX Driver Version: 25.21.14.1771
Driver Date: 1 11 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.74" x 10.55" (21.50" diag)
47.6cm x 26.8cm (54.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 8147 Mb
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952779 Mb
Largest Free Hard Disk Block: 268920 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected
@stuck rock
Ok, make sure you send the crash report to us @fervent schooner
If it's game code related, I can fix it, if it's engine related, we have to wait on Epic Games
If I delete my saved stuff for the isle is it going to remove my skins?
My game isn't letting me change settings
@pale pike Where should I go/who should I talk to for more involved help with the server browser issue I'm still having?
Since your suggestion of flushing DNS and all that unfortunately didn't seem to resolve whatever the issue is.
Ready to provide more advanced information like a dxdiag and so on
Official server 3 refuses to show up for me, 1 and 2 do no prob, I tried altering my steam ping setting
think maybe a dns and winsock flush would help?
this started happening a few days ago
i"m sure lot of guy stay in lobby and we have 100 players on offi but 50 in game right?
@frail crown what? the isle doesn't have a lobby function
@tranquil solar iirc the US3 server doesn't have the official tag, so untick all the filter option and search for ' Official US ' - this got it showing up for me consistently
@thorn kestrel weird, it did a few days ago. Thanks!
its not the whole game dude
its called sit and wait for steam - there's nothing you can do and the more you do to it, the longer it'll take
its not, its storing the updated parts of the game in the steam temporary directory to be copied over the installed game once the download and allocation is complete
the only way to decrease the time it takes is to install to a drive with a faster read/write speed
like if you have a HDD and an SSD, put the isle on the SSD
i don't know what is HDD or SSD but
how can i do that
and will it every time install 8GB ?
hard disk drive
solid state drive
it might be more, it might be less, it depends what was updated
say the files that make T.Rex what it is in game are 1Gb and are changed
the whole T.Rex file set will been redownloaded, because it was updated
so it'll take up an extra 1gb of space, since its there twice temporarily
then go back to 1gb once its patched
but i feel like the game is taking more space for nothing
have you seen the animals in this? those textures are not small
have you ever defragmented your hard drive?
couple years old?
yeah what u gonna say
"go buy a new pc "
yeah you are right
but its not easy as most of people think
no i want to know what version of windows you have to tell you how to find the defrag tool
sick, search function, - defrag
thats how its always been dude
most of new games don't show any respect for people who can't have a good pc so easily
a lot of people sacriface their money that they were gonna use it for marrige or else , just for pc and for a game
i spent $850 on a pentium...3 i think it was... 1Ghz CPU back in the day
i hope that changes one day
i really hope any game dev understand how this is hard for us
anyway
it never will, graphics and game tech is about pushing the new hardware, the market expects kickass graphics, gotta get that processing power, and that power is expensive
u said i search for what ?
defrag
search bar, or mag glass icon
then
the icon looks like colourful blocks
click that thing
should see your drive on a list in the little popup window
analyse and optimise buttons
then
just a window popup and nothing happened
no
odd, search it up again and right click it instead, then select "Run as Administrator"
still the same
so what happened exactly? did a window appear then close? is it an outline of an empty one?
yeah window appeared then closed
very strange
press the windows key and R at the same time
in the Run box that appears type in
dfrgui.exe
and press enter
select the drive and click the analyse button
then
wait and see how fragmented it is
ok
should take 5 mins or so
i hope that won't make me lose some files
because a lot of files on my pc are such important
ok its done
then
hit optimise if there is any fragmentation detected
and on a separate topic, if you have something stored on that PC that is important and its nowhere else, back it up
wait i just noticed something weird
the game was installed on D local Drive
but its actually downloading now on E local drive
is it like it changed where it was supposed to be downloaded by itself ?
its just where steam is told to install things, sorry i thought you had only one drive
do the analyse and optimise on the drive the game is on
ok
what i mean
the game file is on D
but it downloads at E in same time
u know what i mean ?
yes
in steam go at the top left
Steam
settings
downloads
Steam Library FOlders
ahh its using E for temp
yeah, remember my t rex example further back?
its copying from one disk to the other, thats why its slowing down and takes so long to allocate
so this is not actually downloading ?
think of it like drinking a glass of water
in one hand you drink, done
now image swapping the cup from your left, to your right and back again, then drinking
which one would take longer?
no it is, really slowly downloading
it happens, you can't control that really, but your harddrive situation and how steam does its business can be helped
it will, it does it every time
its downloading to E - then moving it to D - then applying the patch - then deleteing
the extra step is moving it
if possible, have the isle on E drive
it could help speed things up
and backup your important stuff! google drive, dropbox, external hard drive
disks fail, sometimes with no warning and the data could be impossible to recovery
especially as they get older
and uninstall mesozoica, its never being developed again, it was a scam
then google drive that, you get storage with gmail accounts
i had a guy lose his first born kids only baby pictures because he didn't backup, it sucks to lose things you cant replace
so we leave this window now or we gonna try something ?
those say 0% fragmented?
if not, defragment disk button on all the ones that do not
especially D
cool
E makes sense, since steam uses it for downloads, little left overs
defragment that E drive
coz frag, frag grenades ๐
every time you delete something, or steam move stuff
bits of data can be left over, and take up drive space
eventually it can be cluttered enough to reduce performance
and when you are in your situation, every little bit of performance you can get is a good thing
know what
im just gonna wait until it downloads
and it happens again
gonna wipe that game from my account
thanks for helping me
i know maybe nothing got fixed but
at least u r tried helping
so im so thankful
well, until you actually do it, nothing will be fixed
i wish if dondi was here
defrag drive E
move the isle installation in steam to the E drive
those are the things that'll help, a bit
yeah, there is a button in steam for it
without a regular moving ?
well, it moves it for good
right now because you have the isle on D and steam using E
its wasting time on moving stuff
if they are both on the same drive, it doesn't waste the time
you cant move it until the download is done thought, so you gotta wait for that
so i wait
then i move it from the steam not a regular " Cut and paste "
how i do that ?
@thorn kestrel i already do backups for big games
but as i said " lost my USB Drive "
which is sadly i have to buy a new one
i mean data, documents, photos, music that kinda stuff, games can be replayed but some thing can never be replaced
whatever is important to you, have it saved in more than one or two places
old IT teacher of mine was very fond of saying " you can never have too many backups"
yeah i need a Hard Disk External for that but its so expensive
all what i can do is just wait for 1 or 2 years until i can get the pc that i want
but yeah i could copy the isle file to USB drive
and once something like this happens again
i put the file back
and it gets updated faster as u said
those arent your files, they are the game files, they dont matter at all if you deleted the isle right now, you could get it back as it was
i mean your personal things, your important things
yeah i know what u mean
but in same times
10 GB game take ages to download
so thats why i care so much about not losing a files that has a size like that
After 1.52.6, I can't even run the game at a consistent 60 fps anymore even with most options turned to low down from where they were before at high or cinematic. Before I was able to get 100-120 without vsync on, and a consistent 60 fps. Plus there's now tons of freezing every few minutes when walking around.
we might have found the root of the problem there, will hopefully be a hotfix out soon to address that and a few other concerns.
I am running into a issue when playing the Isle, i keep crashing and i double checked It is NOT my graphics card{It is all up to date and i also play another game that has alot of stuff in it as well, no issues that other game is World of Warcraft{also on high graphics} and its seems to be only the Isle giving me issues, it crashes when i try to do the shift tab to access my friends that message me, or when i tab out, it crashes to the point where i am force shutting down my laptop which also uninstalls the isle everytime it crashes.{This is still happening for me}
I'm crashing all the time too, when starting the game up, and after some time playing when i get in. Updating my Nvidia drivers solves it for the night usually, but it always happens again a day or two later
@cunning cipher I got into the character skin creation after finishing and launching into the map, it freezes then i am forced to shut down my laptop to get rid of the frozen game.
all my graphics drivers are up to date and i ONLY managed to get on the map for only a tiny bit before the game froze over.
@thorny nest what kind of gpu and cpu do you have?
Anyone happen to know which unreal engine this game runs on?
The game is running on unreal engine 4, but I'm not sure if it's the newer version 4.21 or just 4.2
Unless there's a newer one I haven't caught yet
dinosauriac, were you replying to me or to someone else?
Is there any plans to fix the game's memory leak? After playing for 3-4+ hours, fps continually drops lower and lower until game is close to unplayable due to constant fps jumping/stuttering/freezing. Only game I own from my Steam library that does this. Even Skyrim SE with 200+ mods and all kinds of shadows/texture upgrades doesn't do this. However, exiting The Isle application and immediately restarting it brings you back to normal fps until the same issue crops up again in another few hours.
i just fell in a pit big enough for a juvenile dino
What has the Isle's new update done to my computer? ;-;
guys really?
if you want some help with getting the game to run or run better you have to post your system specifications please
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba
Is the preset selection or color selection have a fix without turning off the volume? I could run the game fine but not there.
@fading sentinel instead of using the -nosound launch option, try just lowering the Audio Quality to low in your settings
Ok i might just be an idiot but i just downloaded the isle on my laptop today and the button for eating/drinking is a parenthesis rather than a letter and no matter how many buttons i press the charecter will not do the action. Ive tried looking it up in online and ive searched the settings to try and change it but their is nothing there. So ive starved and dehydarated to death alot of times . if i could have any help it would be greatly appreciated
type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @summer pollen
this will reset all of your settings and hopefully you will be able to eat and drink again
Hey, so Iโd like to know what my chances of getting another steam dev kit? @hollow bough because I got one originally a long time ago from Mar and it turned out to be corrupted or something (if you DM me I can send any proof needed, as long as messages on discord donโt expire), so is it possible I could regain a noncorrupted dev kit key? (EDIT: Small issue being I think Mar changed their name as I typed Mar into my DMโs and nothing came up)
@honest river Devkit has been broken for almost half a year now.
Youยดll have to wait like all the others till they have mod support working again.
Are the official servers down?? I can not see them on the list at all. @pearl oxide
go to #evrima-na , ping @ official server admin and tell them your ign
just write @ official server admin without the space between the @ and the O
Oh, ok
Any news about the decrease in fps since the last update?
I think they re-enabled an engine option to see if it makes the performance better, which it does not
Uhmm and is there any way to disable it? Or just wait for the next patch
I think we'll have to wait
okay, thanks m8
is there a bug my main menu says does not meet the minimum but im pretty sure it does ?
Computer Information:
Manufacturer: MSI
Model: MS-7693
Form Factor: Desktop
Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-6300 Six-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3500 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 25.20.15002.58
DirectX Driver Version: 25.20.15002.58
Driver Date: 12 6 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 75 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (ASUS Xonar DX Audio D
Memory:
RAM: 12236 Mb
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 5012923 Mb
Largest Free Hard Disk Block: 953677 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected
so for some reason i cant join some servers that are the same version as me but other people can join it freely
which servers specifically? @trail orbit
And what's your game version?
0.1.52.6
๐ค what kind of message do you get when connecting fails
That's odd. Have you tried restarting the game, steam and your pc?
Hm. What about other servers? Have you tried joining the officials?
yup officials is perfectly fine
can join no problem but some private servers dont work for me
I want to think that's an issue with that specific server then. Try contacting the server owners to see if they can figure snything out, maybe? Being able to join ither servers suggests that the issue isn't with your client
alright thanks for your time
Np, sorry I couldn't really help though
all good will try to get in touch with the owners
is my message invisible or something ?
your processor is on the weak side @ebon granite pretty sure that's the issue
game runs fine so just confused
the message just warns you that there may be performance issues, it doesn't necessarily mean there will be
thanks
I ran the game on below minimum specs for years aswell, never had issues
@ebon granite btw you GPU could use a driver updates๐
don't know if this is the correct spot, but my allo is stuck laying down, tried relogging several times, some time it's on it's feet but can only move the direction it was facing. Anything I can do to fix this?
Does anyone have a solution for this: Ever since the most recent updates, my game continuously crashes when trying to load into a certain server. I have verified / validated my game / steam files, reinstalled the game, updated my drivers, etc. Nothing is working. It keeps on crashing over and over again.
@cyan bobcat known issue but really don't know how to fix it, @round moat or @cinder abyss might know something? sorry for the tag my friends 
@upbeat bay are you getting any error message when the crash happen? if so then would you mind posting it here.
No, there is no error message. It just says that Unreal Engine has crashed / stopped working.
It works once after I validate my game files again, but then if I leave the server and try to join again, it crashes.
Okay.
Theyโre probably bad, but Iโm getting them once my discord stops acting up.
Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 3668
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3912 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: igdumdim32.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 23.20.16.4973
Driver Date: 2 28 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) HD Graphics 630
VendorID: 0x8086
DeviceID: 0x5912
Revision: 0x4
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 16.06" x 10.04" (18.94" diag)
40.8cm x 25.5cm (48.1cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x
Sound card:
Audio device: Speakers / Headphones (Realtek
Memory:
RAM: 8103 Mb
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 939712 Mb
Largest Free Hard Disk Block: 613115 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected
Thatโs... a lot.
And as I said, I never had this issue before the past 3 patches.
Since the Giga got added back, basically.
I see Steam is detecting an integrated video card and it doesn't seem like you have a standalone video card, is that right? @upbeat bay
I honestly donโt know... Iโm only 16 and Iโm really bad with computers. ;_;
ahh then I will assume steam is accurate. The game isn't meant to be running off of an integrated video card, I'm surprised you could even run it before your current issue
So how do I fix it..?
get a gpu
pretty much yeah, Your current system specifications is below the minimum requirements just because you lack a GPU
Euro 2 server, time 12:12 pm Moscow time date 02/16/2019. Apparently the admin killed my Rex during the battle with the herbs. I answer the question; no, he himself did not die, for there was not yet the last bloody frame.
I would be glad if I am mistaken.
Please check.
7 hours of life is nowhere to return ... Is it possible that Administrators are children??
Hello peeps, I'm having trouble using the smell ability. I know Q is to be held down for a few seconds while standing still, but nothing happens. Even rebound the key. Someone in game told me to delete some saved file, how do I do this? Thanks โค
My game Freezes {not crash}when i load into the island after making a dino{and its skin} and this is what my thing says
Computer Information:
Manufacturer: LENOVO
Model: 80WK
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9836
DirectX Driver Version: 24.21.13.9836
Driver Date: 6 24 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c8c
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (Realtek High Definiti
Memory:
RAM: 8084 Mb
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1906451 Mb
Largest Free Hard Disk Block: 1458376 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected
and i am not a computer person either and my game use to run correctly alot but now it freezes when loading into the island to the point i have to force shut down my laptop
how do i fix my game i keep getting a subsystem failure when i pull it up
Hey, i cant select the beta anymore? http://prntscr.com/mm0wi1
hope someone can help me :C
dev branch and normal branch got merged
how do i fix my game i keep getting a subsystem failure when i pull it up
type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @bleak widget
@thorny nest make sure to update your GPUs driver.
@pale pike i just updated but my game still freezes
Whenever I try to join a server, the game finds none. I played this game before but had to get rid of it because I could not bypass this issue. I bought it once more recently in hopes that the problem would not repeat but I here I am, asking for help. File was excluded, ran as administrator, re-installed, nothing works. I really want to play this game.
@thorny nest do you have the "Smooth FPS" option enabled?
No server found solution :
At the top left of Steam youโll see a little button labeled โSteamโ, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @versed wadi
Thanks, I have tampered with those numbers the last time, but I shall try it again.
Well if you already tried the max ping settings and tried adding the game in the exclusion list for both your anti-virus and firewall, you can try one last thing
open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and look at the server browser against. @versed wadi
Ok, how do I open the command prompt? Changing those numbers didn't work, unfortunately.
type "CMD" in your taskbar
got it up, and i just start typing in both of those or 1 at a time? sorry if i am asking too many questions
@pale pike smooth FPS what? explain to me in DM please?
in your game settings Winterborn
erghh
there is a workaround if you take a look at the 4th pinned message, made by looter @versed wadi
where is that?
@pale pike
how do i fix my game i keep getting a subsystem failure when i pull it up
@versed wadi pin icon, top right of discord
what is your system specifications? follow this
@marble maple
Computer Information:
Manufacturer: HP
Model: HP Laptop 15-da0xxx
Form Factor: Laptop
Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 1800 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) UHD Graphics 620
DirectX Driver Name: igdumdim32.dll
Driver Version: 24.20.100.6025
DirectX Driver Version: 24.20.100.6025
Driver Date: 4 25 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) UHD Graphics 620
VendorID: 0x8086
DeviceID: 0x5917
Revision: 0x7
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x
Sound card:
Audio device: Speaker/Headphone (Realtek(R) A
Memory:
RAM: 12203 Mb
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 120840 Mb
Largest Free Hard Disk Block: 9370 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected
your computer is well below the minimum system requirements to play the game, I don't think we can fix your issue @marble maple
iot says theres a failure to connect to the subystem
but i can play it on max graphics on a hosted server
@pale pike
@pale pike its checked but my game still freezes. [sorry it took abit, i had ot reinstall it}
okay, for all of us who lost FPS since the last patch, theyve fixed it in the new one, our FPS are back ๐
@rare badger Tried restarting Steam?
What does it say when you try to launch?
it just gets stuck in launching
and I already tried reinstalling
I already tried restarting steam
Tried restarting your PC?
Stuck in launching how? Do you receive an error?
it just says
preparing to launch the isle
and thats it
the bar doesn't go up or anything
Have you tried the solutions in this thread? https://steamcommunity.com/app/376210/discussions/17/1693788384133493388/
See "Can't launch The Isle"
it keeps increasing.
finished 1.3 update. restart steam. 4gb update is started. finish that. just checked it and came back to this.
is there something wrong with my steam? is it reinstalling the isle???
basically what it made me do
the 1.3 was stuck on installing but it was complete so i restarted steam
but now its just increasing and taking its sweet time to update.
yup
The game has to download first, then install.
i mean, ive got it saved onto an sd card - the game. so maybe thats why
the write speed is slow.
Yes, it's all dependent on your disk write speed.
Also
Leave it to fully install, you should be good within the next 20 minutes at least. @pliant lodge
it said something about program files
dfsgdfg
@rare badger Post a picture of the warning so that I can assist you further.
doesn't say that problem on the bug thing
alright
give me a moment cause it takes a while for that crash to happen
@rare badger How's it going?
Redownloading
Cause it restarted
Will have to wait for maybe another hour
Everytime I restart it
Have to wait for a hour lmao
Cause apparently its a 8.8 gig download
Okay. Let it fully download this time and shoot me a message if you're still having issues with it.
Thanks
Do you have antivirus installed?
Try temporarily disabling it, verify your game cache.
Ah
Yea I already did that actually
There was a 3 fole corrpution but I thought that fixed it
Apparently it didnt
You tried disabling your antivirus?
Do both. Antivirus first, then verify game cache.
What antivirus do you use? You can usually disable them by right clicking the icon on your toolbar.
Do you see the McAfee logo on your toolbar? Usually located in the bottom right of your desktop.
Yea
Right click it and look for an option to disable it.
No progress on the skin menu freezing for AMD processors. Even with sound on low quality. It has to be turned completely off to function.
Every antivirus has an option to be disabled.
If you aren't sure how to disable yours, a quick Google search does wonders.
Great. Now try verify your game cache again.
Same error?
Okay. Try reinstalling the game now that your antivirus is disabled. It may have been quarantining files.
Make sure to uninstall and reinstall via Steam.
add an exclusion in your antivirus firewall for The Isle
i just added an exclusion for my whole Steam folder
@rare badger Actually yeah, do that first ^
Exclusion?
what antivirus are you running?
McAfee
if you open up the McAfee dashboard, there should be a tab for your firewall
in the firewall tab there should be an option to add folders to be excluded on virus scans
Will that help?
Yes.
the antivirus recognizes something in the game files as a virus, so excluding the game folder will make the antivirus ignore it
i'm running kaspersky free, and on that it's under settings > threats and exclusions > manage exclusions
Hrm
I have the firewall open but
There is a settings for it
Just dont see a place where it says to add a folder sort of thing
Take a picture.
Yep.
For the whole steam folder
You know where it's located?
Yeah.
Uhm
Same error?
Yeah but it looks like you're trying to add an application exclusion.
Oml
Is there an "Add Folder" button?
Sorry im trying to use google lmfao
She can't add folders, apparently.
Bottom
There's also another one you'll want to add inside TheIsle > Binaries > Win64
That's what I said @proud crater ๐
can you screenshot the exclusions page?
Yea
ctrl+print screen, paste it in ms paint
Pretty sure its the wrong one
....whats the print button
Smh so sorry
Not really knowledgable in these sorts of stuff
You can actually just press Print Scrn then Ctrl + V directly into Discord.
McAfee VirusScan Enterprise (VSE) 8.x. KB-61000 - VirusScan Enterprise exclusions and hardware paths (physical versus logical address). Create an exclusion: Click Start , Programs , McAfee , VirusScan Console . Right-click On-Access Scanner and select Prope...
found this
But not a scroll lock
You don't need to be sorry.
But I cant seem to find the exclusionnns?
Pictuuuure.
Where were you earlier when adding exclusions?
Well I was looking at the google page and saw something similar so I thought it was the same but I was looking at internet connections
For programs
Just a Ip address
Intrusion detection?
Smart Advice and Advance Settings?
Vasically, go back to whatever exclusions page you were on before and take a picture of it.
Okay, that's not it lol.
Go back to the main dashboard for McAfee and take a picture?
๐
LMAO
LOL
U SCARED ME
okay, not that.
?
Real-time scanning
Excluded files
If you can do folders, yes
can't lmfao
C:\Program Files (x86)\Steam\steamapps\common\The Isle
Yep. Now add another one
C:\Program Files (x86)\Steam\steamapps\common\The Isle\TheIsle\Binaries\Win64
"TheIsle-Win64-Shipping"
Looks good. Check out the firewall bit under the settings cog too
make sure we aren't missing anything.
what does it do when you try to add a folder?
There's exclusions under the firewall part?
select the folder then click "add"?
about the net protection or
if you double-click the folder it just opens it
whut
And pressing open just opens the folder?

yea
might need to restart your PC for the changes to take effect
fuck
ikr
that's fine
Yeah. Uninstall anyway
Uninstall the game properly from Steam. Right click in your library > Uninstall.
wouldn't that take longer?
antivirus might've been blocking something when you tried to download the patch before
^
the new update?
well...i'd try downloading the patch first
before going nuclear and starting over :/
the heck
I'd just do a fresh install. Better safe than sorry.
WHAT
The game booted up?
yea
well
its still launching but
it was better progress because it actually showed bars
ok its apparently Installing
but
theres no network
That's fine. Wait for it.
Might take up to 20-30 mins.
im jumping out the window
If this doesn't work, you uninstall, restart the PC and do a fresh install.
agreed.
I just hope it didn't have to come to that
how's ur internet?
Well, I'm gonna make myself a cuppa tea. Ping me if you try both and still no luck ๐
Anytime.
Sure thing. Good luck!
Um. I need help
My anti virus deleted my game off my pc, and now I cant download it fully again because steam says "CONTENT FILE LOCKED" and wont finish the download.
Any help would be greatly appreciated.
DONDI !! DO SOMETHING
@prisma bison i think you need to put your game on the firewall
to make it look safe for the anti-virus
I had to go into my avg and restore the particular file it quarantined. just making an exception didnt work
I got it however. Thanks
@pale pike thank you!
hey guys every time I try to join a officail server it says pending connection failure and I tried restarting the game but that doesnt work
I keep trying to host a thing on testlevel by myself but the game just goes to black screen when I do
@gray sleet Still need help?
@summer quail i restarted my computer a few times after that it worked again
@honest shuttle Still having that issue?
@summer quail yes
Have you tried a fresh reinstall of the game?
Whenever I try to smell, nothing happens. I have reset the settings but it didn't help.
Navigate to C:\Users\YourName\AppData\Local\TheIsle
Delete the folder inside named "Saved"
Then reboot your game and try again.
I'll try that
Let me know if there's still an issue afterwards ๐
It worked! Thanks for the help.
Great! Have fun.
I have the same issue with insert
Are you playing on Sandbox or Survival?
survival
Have you tried to rebind the character menu key?
That worked, thanks for the help again ๐
Glad I could help ๐
Not sure why or how this started happening, but when I try to open the game, I get an error saying "DX11 feature level 10.0 is required to run the engine"
Any idea how to fix this?
Hello, I am speaking on behalf of someone. So we have someone trying to connect to our Server, they are having issues connecting. Trying to connect to any Server they are getting the message "Host has dropped connection" this is on all servers, he has tried firewall settings, verifying game and is now reinstalling. <@&401466542140817419>
@boreal sapphire Try restarting your PC first. If that doesn't help, navigate to C:\Program Files (x86)\Steam\steamapps\common\The Isle\Engine\Extras\Redist\en-us and run the application.
@west arch So they've added their game folder to their antivirus/firewall exclusions?
@summer quail Yes as far as i know, they added it to the Firewall.
Tell them to open their command prompt as an administrator and run the following command:
netsh winsock reset
Then restart their PC and try to connect to the server again.
Will pass the message on now ๐ Thanks Karth. See if that works.
Let's hope ๐
@west arch Be sure to ping me here if they're still in need of assistance.
Will do ๐ waiting for him to reinstall ๐
are any other people than me still experiencing a lot of crashing after this patch?
A few people have been reporting them happening more often as of last patch.
@summer quail Im kind of a dummy but is that a link or do i need to follow those steps in my files?
Nevermind, I followed the steps and installed the application, will it allow me to run the game then?
is it at all possible for an admin to make their name.visible to players as an admin? like, a group name display but for the admin to everyone else? or the delete player name overlay?
This isn't the channel for this but if you're referring to a group name tag for admins, it's not possible. You could put that in #general-feedback though!
@coral brook
cool thank you
I'm having an issue finding servers, I can't find the official servers, and servers keep on popping in and out if the server selection menu. I couldn't see many of the servers even before refreshing.
It's never happened to me before, and my friend is having the same issue, even though it's their first time playing
Open up Steam. In the top left of your library click on Steam > settings > ingame and then change the max pings drop down to 1000. (You may need to play with it a bit to find the best setting for you) then relaunch the game. @winter grove
Feel free to ping me here if you're still struggling to find the server.
Does anyone know why your in game ping is so high as of late? My ping used to rarely go over 150/200, and now 200 is low for me and when I fight it goes up to the 600-900 range.
I donโt know if thatโs what is causing it.
I lag more than usual, and I canโt even hit anything.
Even before the change, my bites were spot on and I could play decently. Now I pretty much just grow only to die.
Yeah, I've noticed hit boxes have been a bit off lately too. Perhaps it's related to the terrain alignment or IK changes.
Not really anything that we can do to fix it on our end, so this is better suited for #401465522815893506
so, I can't bite unless I'm walking straight forward or standing still, can't bite when running, can't bite while turning, why is this?
like I click but it doesn't register
@honest river Are you on laptop or PC?
laptop
Do you have any external keyboards that you can connect to it?
Those are some possible solutions. Are you on Windows 10?
yes
@honest river Go to your searchbar in the bottom left of your desktop and search for "delay"
It should come up with "Choose whether to have a touchpad delay"
yes
Open that. What is your setting on?
medium sensitivity
Change it to most sensitive.
okay
Try rebooting the game and see if your issue persists.
thank you โค
Don't thank me yet, it might not have fixed it! ๐
yeah I will still, but I will now omg
@delicate sparrow sorry for the late comment but it doesn't work
@dense comet Have you tried changing the key?
idk what the key name
It's either spectatormode or observermode.
If you can't find it, you may need to reset your config files.
actually it make me back to where i stand
Yeah, hold your left shift key and press the spectator button.
doesn't work
It will place you below wherever your spectator camera is.
Try changing the spectator camera button.
ok
- Enter spectator mode.
- Fly to a different place on the map.
- Hold left shift while in spectator and press the spectator button again.
Sometimes it doesn't place you on certain parts of the map, you have to do it on normal terrain.
๐
I got troubles with my ingame controls , i can keep on deleting my save folder or reset the keys, i don't see the scent key
And in game i can't scent either
Can someone help me pls
I already uninstalled 2 times
@vernal pollen Navigate to C:\Users\YourName\AppData\Local\TheIsle
Delete the folder named "Saved"
It's likely that you were deleting the incorrect folder. Doing the aforementioned will generate a new saved folder and reset all of your settings.
If you didn't have the bind, that will add it to the list.
I already did that
I'll try again
Nope that changed nothing
can't find any the isle files in the appdata files
i'm searching on other data disks
Yeah, perhaps it's saved under a different drive.
You're looking in Local under AppData, correct?
Yup
So when you said "Nope that changed nothing" what did you delete?
A saved folder i found in a the isle folder on one of my drives
I need a little help with replays.
I found a "config" file and i deleted it too
Mine don't work, I press T but nothing happens.
@vernal pollen Can you take a screenshot of your Local folder where TheIsle should be?
ok
@deep magnet Most servers have replays disabled my default.
I know, but my friends are able to record on them, which confuses me
The recording indicator doesn't appear at the moment. Try pressing T then hit it again and check your replays.
If no replays are appearing, try resetting your Saved folder in the directory I put above.
There is nothing there, I have checked my replays, all empty
You want a screen of the appata or a screen of where i found my the isle files ?
AppData > Local
Which drive is The Isle saved to?
In the first screenshot you're under a folder named "Default.migrated"?
The normal path is C:\Users\YourName\AppData\Local\TheIsle
There is no such path
Your PC name doesn't come under the Users folder?
I got a user folder inside my user folder
so let's say that what you are talking about
there is this
if i go in the second user folder
Is there an AppData folder under Utilisateur?
Try typing %temp% in your file explorer address bar.
Both of you can follow the above step.
Great. Now see at the top you're in the temp folder? Go up one folder to Local.
yup
Inside there you should find a folder named TheIsle
Open up TheIsle folder and delete the folder inside named Saved.
Why could i not access it from the beginning ?
Why did i need to go trough all of this
Sometimes the AppData folder can be hidden from the user.
Search on Google "AppData folder is hidden" then you'll be able to unhide it.
You're a great guy
I'll do that !
@deep magnet Found it?
Not yet
Type %temp% in your file explorer address bar.
Let me know when you've done that. @deep magnet
I have
One folder to local?
Yea I see those
In your address bar you should now see "Local" to the left.
Awesome. Have fun!
Does it have to finish searching first?
Your address bar is to the left of the search bar.
Well I can't seem to spot anything
That's what you should be clicking on, not the search bar to the right.
That's where you need to type %temp%
It shouldn't matter.
Just type it in and hit enter.
It will take you to your Temp folder.
Yes, alright
You there?
Great. Look for a folder called "TheIsle"
Open it up and delete the folder inside named Saved.
Got it
Once the Saved folder is deleted, reboot your game and try to find a server with recording enabled.
Hit T once to start the recording, hit it again to stop.
Yea
Feel free to ping me here to let me know if you're still having issues with it.
Alright
@rare badger You never got back to me! Everything good?
Well does the game work now?
Oh okay great ๐
Thanks again
@strange yoke In the top left of your Steam library there's a button that says Steam. Click it then go to settings > ingame. Click the bottom drop down box and set it to 1000.
its auto at 5000
You might need to play with it a bit to find the best setting for you, but it's a proven solution to finding missing servers.
Yep. Set it to 1000.
well im reinstalling the game
cause for instance
i search official i get the 3 us servers
if i hit refresh again i might get 1 of them
i end up keep pressing refresh till it appears
i didnt even know eu servers existed
Yeah, try the above when it's reinstalled and let me know if it helps or not.
till i came on this discord
ok
worked
thanks
i think reinstalling helped or the 1000 idk
Glad to hear it. Have fun ๐
Hi, I'm having trouble getting sent to work in the game, not even the animations will play and but only my footprints show up.
how can i killl my self if im stuck in official server
There is no way to kill yourself. Try tagging the official server admins in the respective server channel.
@coral matrix Navigate to C:\Users\YourPCName\AppData\Local\TheIsle
Inside you will find a folder named "Saved", delete it, then restart your game.
my friends stuck in a hole
@meager condor Try tagging the official server admins in the respective server channel.
Depends on the server you're on.
us 1
I already did
Do @ Official Server Admin in there.
